Whirlpool Dishwasher Repair - How to Replace the Rack Adjuster Kit (Whirlpool Part # W10712395)

[@kylesmith4922]

This video was EXTREMELY helpful and clearly and carefully walks viewers through every step of the installation process. It saved me a costly service charge to have a repair person come out and install. Thank you very much for this!

[@AventuraSquire]

This video was a life-saver. Parts arrived from Sears in bulk with no instructions and no basic tool. Felt like solving a puzzle out of a box of corn chips. Until this video that in half an hour made me a genius... Many thanks!!!

[@MichaelNJohnson]

This video was a LIFESAVER! My only suggestion would be to start with instructions for removing the old adjuster. Thank you!!!

[@juliusalmeida959]

True, so I clicked on the following video .... kzbin.info/www/bejne/nZ3Emot4mdpgrqM

[@jimmiescollage]

Agreed! Taking off the old parts was a bit treacherous.

[@talleysuehohlfeld3959]

YES YES YES to the suggestion to show us how to get the old ones off.

[@talleysuehohlfeld3959]

@@juliusalmeida959 bless you!

[@kimnoorbergen1252]

Thank you thank thank you! I did it all by myself, with men like you WOMEN ROCK😊😊😊thank you again!

[@markdudzic3023]

Video was excellent. No directions in box.... Model was a Kenmore 665.13402. I imagine this replacement part works on dozens of models. Thanks again!

[@paulawilkerson994]

Steve is the man! Such a calming voice and told me exactly what I needed. Whirlpool customer service simply told me to go to you tube. I hope Steve gets paid a commission. I’m so proud of myself for doing this repair. I knew I could do it with a little guidance.

[@AdamDaley1]

Someone buy this man a beer! Seriously. A whole 36 pack. He deserves it! I opened my bag of parts like "ohhh k this is different" this video made it easy

[@irvingmazariegos3830]

Yeah, instructions with the parts would have been nice 😳

[@karenogleton8294]

The website says "these parts may look slightly different". It is definitely more than slightly 🤣 Grateful for this video!

[@nickcarlson6860]

Um, I’m going to have to contribute to the case of beer, too. This was a well organized, very straightforward video that showed exactly what to do. Ben a moron like me can follow it.

[@dantedonelson6784]

I'll throw in some tequila. Thank you

[@donnasutton2285]

Not clear on how to remove the old parts.

[@pamreiland6277]

My husband and I were ready for a very terse and difficult installation process when we opened the box and found no instructions, perhaps even impossible. But this very clear and calm instruction video made it all easy and maintained harmony in our household! Thank you!!

[@paulnokio1199]

Agreed!!

[@georgecaudill7763]

Honest to goodness, since the parts don’t come with instructions, I would have been lost without this video! Simple and easy to follow! I now feel as if I can fix anything!

[@daliborbaran2663]

Thank You so much, I opened the box, no instructions. This was so helpful, it would have taken me hours to figure it out. 15 minutes and I was done. 👍🏻

[@davidf6886]

You’re a life saver Steve! Going into this with absolutely no instructions, I would have been at this for hours if not days without this video 😂

[@Bri_no_cheese]

Steve you are THE MAN! As an avid DIY-er I opened the box of parts, looked at the janky directions with blurry pics, and immediately got a headache. I shoved the box into a dark corner until the other side of the top rack gave out and I was forced to finally replace it. This video saved the day…thank you Steve!!!

[@brianlang429]

You are my hero. Got my box of parts without instructions today, found your video, and boom, done in 25 minutes. THANK YOU!!!

[@partselect]

Glad it helped

[@knightsintodreams]

I’m a new mom with a baby. Your instructions saved me hundreds of dollars! I didn’t have to buy a new washer, I fixed it myself. Did the whole thing while she was napping. Thank you!!!! 🙏🏻 easy to follow, like a grown-up Lego set

[@manohoo]

I got a replacement kit, but it was different from the old one, and it came with NO INSTRUCTIONS. This nice gentleman saved the day, thanks!!!

[@JohnandKelbi]

Thanks for taking the time to make this video. I stared at the parts for 20 minutes before deciding to search on KZbin how to do it. Life saver you are

[@tobymarley1]

I repaired my dishwasher with ease. I'm so proud. Thankyou so much Also your voice, is so soothing.

[@sschickens]

My daughter and I swapped out the rack adjuster in less than 30 minutes, and we are NOT do-it-yourselfers! Thank you so much, this video ROCKS!!!!

[@partselect]

Glad the video was able to help you and your daughter with the repair! Always fantastic to hear!

[@cdavidrusso]

Unreal. I’ve been dealing with a broken top rack for MONTHS. I bought a replacement kit on Amazon but it did not look like the original so I didn’t attempt the fix. Finally got whirlpool to send the replacement parts Steve is using. It took ten minutes to fix with Steve’s help. Thanks Steve!

[@janicechau8487]

I never comment on any videos!! THIS IS A LIFESAVER, my kit didn't come with instructions, and the downloadable PDF was so unclear!!!! THANK YOU!!! THANK YOU!! THANK YOU!!!!

[@dbosset]

Yeah, this did it for me too. My unit is a KitchenAid and KitchenAid sent me the Whirlpool part so I guess they are the same company. Great video and instructions! I recommend putting the adjuster button into its housing BEFORE connecting the housing to the metal piece so you don't have to pull it back from the rack to insert it afterwards. Other than that, Steve made this job super easy! Thank you! Whirlpool/KitchenAid should have paid Steve to do the video and included the URL in its parts packaging.

[@roadkillkeck5328]

Fortunately, I had the exact same make/model of dishwasher. Steve expertly explains this replacement procedure. I was able to swap out the featured components in just a few minutes. It took longer remove the original/broken plastic components than to install the new ones. Thanks, Steve!

[@monroebrett2011]

The instructions that came with my adjust kit were hard to read and hard to follow. This explanation made replacement quick and easy. Thank you.

[@joeb8042]

Thank you so much. This was fantastic. The guy we harried to do the was asked not to come back, but we had paid for the parts. So the part got delivered and this filled in my gap. Lifesaver has been used, I think marriage-saver is more appropriate. Thank you for sharing your knowledge.

[@jimlaroche2900]

I could have never done this job, at least without the neighbors complaining about my language, without a detailed video like this one. Great job!

[@DamonNicholls]

Steve, you saved me hours by watching your instructional video. So easy to follow. Thank you, from the bottom of my heart.

[@mattschnetter7640]

Awesome and helpful. My directions were written in -3 size font and only visible with a microscope. This video was a lifesaver

[@ryanrich9186]

I'm so happy I found this... our rack rollers broke so I ordered a repair kit.... this new kit is NOTHING like the parts that came on the machine stock.... I never would have figured it out on my own. No directions came with the kit

[@dougsturgis]

I receive a box of parts with instructions so blurry that there were worthless. This video totally walked me through the steps to assemble them together and now my washer is back up and running. Thank You!

[@tamaracrawley7670]

Worked perfectly. Thank you so much. I was really worried when I opened the parts package and found ZERO instructions. This guy saved the day!

[@66cotter]

I need to put a set of these on tomorrow lol. This refreshed my memory 😊

[@tim72578]

Thanks for the video! The instructions that came with the parts were worthless, but this video was very easy to follow. Only took about 15 minutes to install and place the rack back in the dishwasher.

[@isabellerochon]

Couldn’t have asked for better instructions. Steve is fantastic and it was as easy as he made it look! Thank you Steve

[@StevenBornfeld]

Landed here after KitchenAid sent me an adjuster kit that looked nothing like what was on there. Terrific, clear, concise--thanks!

[@chrisfoley9941]

This video is on Point and it was as easy as could be. The instructions that came with the parts were terrible. He made this process so easy. Thank you.

[@JeremiahJohnson-vs6xb]

Made it easy and now I look like a genius to my wife and kids! Big thanks!

[@davearzani6462]

Thanks, when I received the replacement parts there were NO Instructions. Thanks for your Video! Very easy after watching your step by step tutorial.

[@rickythomas7304]

Steve is the ULTRA MAN!....Like so many I got a box full of parts with no instructions. Got on line with a couple of yayhoos who took me to where the flippen rails wouldn't even line up with the new wheels. I gave up....got on Amazon....ordered new parts. Then I came across Mr.Steve. Long story short?....Installed the parts and canceled the Amazon order. Steve?.....You da man! Gonna tell my Grandchildren about ya! Thank you man!

[@lauradewoody8587]

Thank you thank you thank you!! You’ve saved one DIY working mom a whole lot of time and frustration with this video, and helped me install a $60 parts kit instead of spending several hundred on a new dishwasher ❤

[@katiedickerson3912]

Ordered the parts after seeing this video. Saved myself hundreds of dollars on repair costs compared to having someone else come and fix it. Thank you, thank you, thank you! Excellent video, easy to follow and to understand. The pacing was perfect with my pausing the video along the way to complete the steps being shown. Fantastic! Again, thank you!

[@juliusalmeida959]

Absolutely, for additional assistance I was quoted twice the rate of the part + tax! Part was CAN 56.00 + Labour 125.00 + Tax

[@unstablesoundz]

Thank you, Thank you, Thank you so much! Printed instructions that came with this part (ordered elsewhere) were in a low quality black and white photo that wasn't easily discernible. Your video was a lifesaver and I was done before your video was finished. Much appreciated!!

[@OliviaOR]

Repair man wanted $300 (not including parts) to do this. Thank you. 15 minutes of work and $300 saved

[@watergirlb]

I was worried about this being complicated. For one person, it can be a little awkward, but for two (my husband and I) really easy and quick. We were done in less than 20 minutes total from removal of the rack to the re-install. Thanks to good simple instructions.

[@danielles3829]

The directions that came with my replacement kit that I ordered were horrible. This video is amazing and I was able to successfully install my new rack adjusters!!! Thank you!

[@kathyfridholm2673]

Awesome video and so very helpful! We opened the parts and it was like a puzzle until we watched your video. Went together like a breeze and saved us the cost of a repairman. Thank you so much!

[@justinrodebaugh4944]

Thank you. When that box of parts with no instructions showed up I was lost. Saved the day!!

[@kaersin]

I don't consider myself handy.... Thanks for making this super easy to understand and do. Took about 10 minutes total.

[@garyhein1414]

"I found a video that makes it look easy" are famous the last words, but this actually was very easy, thank you!

[@howardlenow]

Thank you so much. It took me 15 minutes. I had no idea how to start from looking at the instructions. Your video was just perfect.

[@melissasilvey1269]

I almost returned the kit until I stumbled on this video! You are the best!😊😊😊

[@partselect]

Thanks so much, glad it was helpful!

[@davekushner5340]

Very helpful. Easily replaced. Note: if you need directions to remove the old adjusters, just KZbin remove adjusters and there's a quick video that will help you start where the guy in this video starts. Also, you will need to replace both sides for a proper fit.

[@notoriousSIG]

This video is amazing and THANK YOU! I opened my box of replacement parts and was a bit bummed out that there were no instructions, but this was the first video that came up in a search and the host made it easy to see so I could make this repair myself. Turns out it was tedious but easy and this video is every single step. Under 15 min to fix, maybe 30 for a total amateur.

[@kurzweil4]

This is 1000 times better than the official Whirlpool video!!!

[@tomdesorcy1120]

Glad I found this video. The instructions that came with the parts are for crap! This video made it easy and simple. Done in a half hour.

[@JonGunter-w4k]

Steve is a freaking hero. Took me 20 minutes with his guidance. Thanks!

[@barbcherry7410]

This was perfect! The instructions that came with my parts were fuzzy photos. This made it so easy. They hard part, however, is removing the old one.

[@daledolan-zalaznick844]

This worked great. I used it for a KitchenAid, and the only difference was the way the stops work on the end of the rails. Thanks

[@jamieyoung2646]

Man, I hope this fella many happy returns. You saved me so much money. I hope your world is going well and everything is awesome for you.

[@the_wingman]

I was a little concerned when the parts that came did not look like the parts on my dishwasher. Fit like a charm. Thumbs up to this video.

[@jasonkincaid5463]

Awesome job! Thanks for the help! Only advice is to tell about the tools needed at the beginning! Black double ended screw. I appreciate your help!

[@baburnit]

What a perfect how to video. Calm and without cuts at critical parts. Nice mellow guitar and hand drums in the background :)

[@amaccarthy8717]

You are amazing! Thank you! Whirlpool should pay you for every view you get. I didn’t get any instructions. I then printed instructions which were worthless and then I found your video. I installed the kit without loosing my mind thanks to you!

[@tti7419]

After watching the video, it was pretty easy to replace the rack adjuster. Thank you!

[@tommcgregor8836]

I had an alignment glitch and broke a couple of plastic tines trying to readjust, but hey, my bad. The instructions for disassembly of the old pieces would've helped. There's no way I'd have figured this out by myself, as the replacement parts came without instructions. Thanks!

[@dumpbeez15]

Fantastic video. Instructions that came with the kit were pretty much useless. This video made for a quick easy repair. Cheers!

[@mattmumaw2419]

Even with the instructions in the box, this was much easier. Thanks! BTW, also nice to see the "experts" having issues with the little clips!

[@juliusalmeida959]

WHAT! I was so looking forward for the instructions which were missing. But the videos were much, much more explicit. :-)

[@TomEllisPhotography]

Excellent video! Very clear about exactly what to do. I would have probably been able to figure it out on my own, but I would have spent a lot more time and my stress level (and my wife's) would have been a lot higher! Thanks so much!

[@partselect]

You're welcome, Tom!

[@hnagy5175]

This was great considering my replacement parts came in with zero instructions! Thank you very much!

[@susangardner9657]

Steve, you are the best. I fixed our dishwasher with your help. What a great feeling of accomplishment. Thank you.

[@paulettemayfield8171]

Thanks so much. They sent the replacement without instructions.

[@pageonederful9479]

Steve…your instructions are awesome. I have NO problems in installing. Thanks!

[@AmberCundiff-b5e]

I hope Whirlpool is paying you some sort of commissions because this was such an amazing, easy to follow video. Thank you so much!

[@jamesdunn2559]

I agree. Buy this man a beer or a case. Thank you. Your video was perfect. Shower exactly what to do and made life easy.

[@Philutube25]

This video was just what I needed. The whole thing is simple stupid to install, and these instructions help get past the stupid. Thanks for posting. Very helpful!

[@dianemoore1184]

This was so helpful. I followed along and could back up, replay, whatever I needed as I completed this repair. Thank you!

[@CraigH-d2h]

Very useful video. Two important points. “Fourth slot in” when positioning the adjusters is FROM THE BACK. Second, there is an adapter for the screws included in the parts packet (he tells you this but too late in the video). Would also be nice to have instructions on removing old adjusters. But sooo easy to follow!! Thanks.

[@robertlafalce3957]

You made this project very clear and understandable. Thank you. (Didn’t think you’d have a comment these years later, did you?) It still helps. Was new to me. 👍🏻👍🏻

[@michaelh3427]

Nice video, which I first used 3 years ago when I installed these rack parts in my old 2015 Kenmore Dishwasher, made by Whirlpool. I replaced that Kenmore dishwasher last year when I bought a new Whirlpool. I removed and saved these parts when I disposed of the Kenmore after I noticed that Whirlpool was still using these same style flimsy plastic parts. After only one year the new Whirlpool plastic wheels broke off and I just installed the 3 year old replacement parts in the Whirlpool. It appears that Whirlpool, rather than improve their hardware, has made it worse. The Kenmore at least lasted 5 years before I had to replace these parts

[@dcmitc]

Very helpful ! Thank you. Saved me a lot of time, as the instructions with the kit were about useless. Thanks !

[@jenniferleech8423]

THANK YOU, THANK YOU STEVE! My hubby wasn't able to install the rack for me. So I attempted to do it! It was easy for me to do! Thank You so much for doing this. It was a LIFESAVER. The instructions we recieved were useless. :)

[@MrOscher]

Thank you so much for putting this video together. I was able to replace the adjusters in no time.

[@rosalynneander2096]

Thank you so much for your video. I have changed out their plastic parts so many times and I got sick of it. I finally purchased the metal ones and realized from the whirlpool service matters website that I had to be a whirlpool contractor. This video saved me from having to hire someone. I greatly appreciate your video it was very clear and straight forward!

[@danielwey4507]

I completely agree that this man deserves a beer, a hero’s cape, his name etched on some monument for his contributions to the human race out there trying to figure out the random bag of plastic bits at 8:00 at night after a hard day of work. I tip my cap to you, sir. Thank you!

[@joannegreen1046]

Thank-you! Very helpful ....I was very intimidated when the part arrived with no instructions ... but your video made it easy... I feel very accomplished! Just call me miss fix it!

[@JasonStrauch]

Great job brother, finally made my wife happy, you rock

[@theoldbigmoose]

Great job, and good installation. These plastic parts are tricky. Try them the wrong way and you break them. Wise men seek instruction. Well done!

[@coljtob]

Very helpful video. As another person said, your calm approach helps what might be a frustrating task.

[@MarciaMagette]

I waited 6 months for the part, was just about to give up and buy a new dishwasher when the parts showed up. The video was succinct and made the replacement very easy. However, I did need to look at a different video to figure out how to remove the old parts.

[@pdmoore630]

Thank you! This video just saved me $300! Well made, easy to follow and just what I needed to get the job done. Cheers!

[@timothyeshea]

Great instructions, kit attached to rack as described, no problems. Seems good quality & fit. What that puzzled me was how to get the old kit off. Took patience and a flat head screwdriver to figure out which way the old parts slid & were most easily pried off. Perhaps that varies by manufacturer. Kit I received comes with a torx bit with a phillips-head on the other end. Didn’t use it, but just in case you don’t have a torx driver.

[@partselect]

You are correct it does depend on manufacturer. Most use screws but some are pry apart with plastic locking tabs, Many of those do convert to kits using screws with one type of head or another. Fortunately torx seems to be the head of choice which is great.

[@charlottewolfe1027]

Thank you so much for this clear explanation and demonstration on how to install the new rack adjusters! Only complaint is you skipped over some of the hardest part, removing the old stuff! Luckily, I'd stumbled onto another video where the guy showed how to do that without completely busting up everything. ;) But I didn't have the exact replacement part so I didn't actually need to reuse anything, but it was nice to sort of get the feel of how the assembly worked by taking it apart step by step, before launching into the different design. Thanks again for an excellent instructional video!

[@KurtNielsenMaldonado]

I could not have done this without this video! Thank you.

[@partselect]

You're welcome, glad it was helpful!

[@GarageWoodworks]

Thank you! An axle broke on ours and I’m hoping the new metal adjusters last longer. Looks like the wheel axles are still plastic.

[@tvyukoxq]

本社からパーツだけ届いて、説明書が一切ない上にサイトを見ても組み立て方が無かったので、この動画が無ければお手上げでした。ありがとうございます。 This video was so helpful! We bought the parts from Whirlpool but those were not with an instruction.. Thank you so much!

[@andykeen6769]

Biggest issue was the end caps on my dishwasher rails are different from the ones in Steve's video, and getting them back on correctly without breaking them was a concern. But as a klutz, I found that the instructions themselves are good, and I managed to get the job done.

[@lesmoore988]

Thank you so much!! This was much easier than included black & white paper instruction that looked like a copy of a copy from the 80's (from another vender. I'll check Partselect.com next time!) As for people asking about removal; use a flat head screwdriver (or 2), push the plastic tabs in and pop or break it off. The original plastic "hardware" is total junk and no reason to keep it or worry about breaking it when removing.

[@MrTink98]

Fantastic instructions! Removal isn't that difficult, you pretty much go at any tabs on the old part with a screwdriver and it comes off quickly.

[@LUCBOURASSA-tv5np]

A away Steeve is the calm guy and good teacher

[@richbowen5508]

What a find. You made this repair simple. The directions were hard to read (dark pictures), but your video made this a cinch! Appreciate your time & talent.

[@nicolecathirell1574]

This video was GREAT! Steve was nice and slow and elaborate. He even struggled a little which put me at ease. The videography was very good too!

[@juliusalmeida959]

Thank you very much. Instructions were pretty explicit. Completed the entire replacement as per your instructions in about 15 mins. Cheers PS: I wasn't aware of a cheaper rate thru Amazon as I'd ordered the part from a Whirlpool ancillary for fear of scrupulous supplies. Their cost was CAN 56.00 + Tax.

[@JS-qw8hy]

Steve, rthank you so much for this video. I am a decent tinkerer but the included factory instructions were horrible. The pictures were dark, not very sharp and assumed the installer knew what each part was called although nowhere do the names , except the "screws" ever get liked to the part. So I went where I should have went first, KZbin. The first listed video I watched and it was good but the adjuster kit was a bit different than mine. I then went to yours and was happy to see your kit was identical to mine. After 20 minutes of accomplishing nothing but getting PO'ed, I watched yours and it took me less than 10 minutes for the first side and about 7 for the second. The only suggestion I could make is to show how to remove the original part as they are entirely different. I spent 20 minutes removing one side of the old mechanism before realizing none of thoise parts were to be reused and "carefully" and "gently" removing the old parts was not necessary. Again, thanks!