Whirlpool Washer Not Draining (WTW5105HW) - Diagnostics - Good Pump

Troubleshooting Whirlpool (WTW5105HW) washing machine that will not drain, error code F9E1 - Long Drain Fault. The drain pump ended up being good and had no clogs in the drain. My problem was a faulty wire running from the control panel to the drain pump.

[@01bjunior]

This was right on point! Thanks

[@edwardrosales1066]

Where did you get the wiring diagram I could sure use one?

[@noxfinallyplays4224]

Exact same issue, this is the third time. I cut and spliced the first time. I cut, spliced, and heat shrunk the second time. We're now on the THIRD repair. It keeps breaking the wire itself.

[@user-zu2sl4xy5j]

I have to thank you so very much for posting this video. The exact same break in the wire to the drain pump occurred because of this extremely poor job of engineering. Why in the name of all that is holy would a teeny wire like dental floss be attached so tightly with no give to a machine that agitated and spins?!? I am surprised it lasted a year and 4 months!! My husband was able to bypass all your troubleshooting thanks to this post!! We are so thankful.

[@librarytavern]

Had the same thing happen to mine. I had stupidly purchased an extended warranty from Lowe's. Wish I hadn't. They first thought it was the pump and then they replaced the control board. Ultimately, they declared it fixed when it wasn't after 4 visits from 2 different repair people and a couple of months without a working washer. This video may help me repair it myself so thanks!

[@user-cs9pm7xn2w]

Thank you so much! Our machine is just under 2 years old and had the same problem, found the broken blue wire in virtually the same spot. We were able to fix it thanks to your video. It's a shame to pay $800 for such poor quality parts.

[@3dmdlr]

Hands down goes right to the top of saved me the most time watching a you tube video!!!!!! I went right for the blue wire and it was the culprit. This HAS to be on their radar by now. I actually have 2 of these now and not thrilled about this little issue hitting everyone! THey need to send us some CA$H back 🙂

[@CaribbeanCarpenter]

Just saved me 800 bucks on a new machine

[@JonSalva-tk9uj]

I got to say it’s rare the exact same problem is described in full. I see there’s three of us at least by two comments including your original video. This is nothing less than a design fault. Thank you soooo much! It worked like a champ!! Kudos to you

[@harryshouse7012]

Agree. Highly unlikely that this a coincidence and more people may have this same problem. Thanks for the comment, hope this video can help others with the same problem too.

[@supersophie15]

Thank you so very much for taking the time to create and post this video! It was such a massive help in diagnosing the SAME EXACT issue in our washing machine (WTW5105HW). We've only had this product 16 months and of course it's now just a few months outside of it's warranty, similar to a bunch of other comments I see here. Highly frustrating and so disappointing of Whirlpool to have such unreliable components. But thanks to you we've got a working machine again (...for now at least!)

[@harryshouse7012]

No problem, glad it helped. When I found the issue I did not know if it was a one-off problem or systemic. Judging by the comments it is a bigger problem. I am slightly disappointed considering these are not cheap to purchase. Luckily a fairly easy fix if you know what to look for though.

[@user-nk1br9kc3d]

You are the man. Spent forever trying different shit 3 months out of warranty and it was the same thing but other wire at the same spot. 2e arnt the only ones I gaurentee it

[@harryshouse7012]

Yes likely not the only ones. Must be a weak point or tension on the wires right there. Maybe factory will get this fixed for everyone else.

[@isaacthompson7240]

Same issue, fixed 2x under warranty, 2nd time tech installed the updated harness, i am fixing it now and will be adding a little bit of edge guard around it.

[@mallorycox7256]

Thank you ! This saved me a-lot of time troubleshooting!

[@TRSGutters]

Mine is only 6 months old and had the exact same issue....going to call the warranty line tomorrow and see if there is a recall or an updated part.

[@johnnygallardo76]

Is there a filter on that model washer? I keep getting a f9e1 error.

[@jmar7814]

The exact same wire broke on mine. The exact same model. Exact same spot.

[@cassiecampbell5329]

i have searched for the wiring diagram and had no luck. Can you post a pic of wiring diagram in comments plz?

[@josesegovia148]

How can’t fix error F7E4

[@tedquery9632]

Lucky that didn’t take out of control board. It does that crap too and that’s not cheap. They should fuse that pump cheap ass engineering.

[@tedquery9632]

Cheap harnesses mass made somewhere likely overseas I have had several of these as I work on these professionally …cheap ass washer don’t measure up to what consumer reports says // moral to the story bad engineering

[@npolite1]

I know Speed Queen is the best but I need something that has a larger 4.0 CU/ft or above washer for some of my blankets. Do you have a preference as to a decent Whirlpool/Maytag washer? I'd also like it to use a lot of water if possible. I don't care for conserving water at the expense of not cleaning my clothes properly. I have an old 2006 Whirlpool that started making noise after I replaced the seals on the support and basket drive. A person on one of the forums suggested it was the transmission but I don't want to gamble 200 for that and it not being the issue.