Why Appointment Cancellations SUCK Even More | Voice AI & Vapi

[@Jeremy.K.90]

Awesome! Looking forward to watching and getting some valuable details and enhancements as always! Thanks Jannis.

[@jannismoore]

Glad to be of help. Enjoy!

[@Soft_Memory]

Thanks so much for this great information. I'm just getting started, so the learning curve is a bit steep, but you do a great job of explaining things simply, then in more depth. I created my first VAPI last night, which was an AI agent that prepares people for the AI apocalypse. :)

[@adityakhairnar4168]

Thanks a ton, Jannis! Could you possibly create a video on building a multilingual assistant with Vapi? That would be amazing!

[@jannismoore]

Will do that soon - big updates coming soon!

[@cebots4562]

Appreciate you sharing this information. Can you look at Rescheduling, allowing clients to rebook an appointment within a 24 hours notice period. It would be really helpful to see how to add this functionality to this workflow.

[@AlexK-ib9wk]

Great videos on scheduling Jannis. I would love to see your prompting on a system like this. I am finding mine are SO long. Would love to see a video and hear your thoughts, and see your examples of the logic you are using in your prompts. Thanks!

[@jannismoore]

I have a video specifically about prompting. You'll find that here: kzbin.info/www/bejne/gaibpoSQma9obdU still pretty much accurate as long as you don't use o1 :)

[@7_Tom]

Appreciate your videos, another great one!

[@AudreyBaii]

very helpful! Why did you also update the database? Can't you use calendar as your database? Does user database make it easier to search?

[@jannismoore]

A calendar is a calendar - You'll miss tons of utility there, especially if it comes to state management. If the calendar has it's own user db implemented, you should be fine to use that though (as long as they expose it)

[@patrickzupanc1795]

Great video, thank you!

[@emid20]

Thanks for sharing! Will you make a tutorial on how to build this using vapi and make? Thanks :)

[@jannismoore]

Only the cancellations or the whole setup? It took us roughly 3 months to get our system where it is now, so I guess its a bit too long for KZbin :)

[@arygrimreaper7110]

Hi Jannis, I am looking at your vapi tutorial vids and feeling a bit overwhelmed, which video would you recommend I should start out with? Thanks

[@jannismoore]

I have a beginners playlist - that might help :)

[@sebastianzapata4407]

Hi Moore, I watched the video. But I have a question. You're talking about the budget, and the more complex it is, the more it costs. Could you give me an estimate of how much it costs to develop/maintain a complex service? Because I imagine that to do that, you need to have certain paid tools. Which ones would those be? I use basic tools like Vapi, Airtable, and Make, but I would like to develop something more complex to offer. Do you have any suggestions? Thanks!

[@jannismoore]

You can even build more complex scenarios on Make.com The choice is yours. We love Make because it comes with tons of flexibility, which is really crucial in a world of ever-changing features

[@hocvienspa3065]

Hi VAPI team, I’m having an issue with the Vietnamese voice option. Even though I selected Vietnamese, it still defaults to English. Can you please look into this and update or fix the issue? Thank you!

[@jannismoore]

I’m not part of the team - it’s best to reach out to them via Discord :)

[@aiplaygrounds]

Another high Value video 🫡

[@royalpizzabangkok]

Another great. Video

[@ionutcosminlang]

@jannismoore, isn't retell AI better for this ?

[@jannismoore]

What are the arguments?

[@ionutcosminlang]

@@jannismoore retell handles appointment booking without the need for make complicated flow

[@jannismoore]

@@ionutcosminlang If you have a super basic calendar need, then that's great. The problem is that it's super limited and you can't cover many cases. To make that more practical. With their setup, you could potentially achieve Solution 3 out of the 8 that I show. And that's only the case if you use something like cal.com.