Why are franchise repair companies horrible at repair?

[@TheNerdsFromHell]

U Break I fix it tried to offer me $10 an hour with only 1 day of training. I am not surprised they have shit techs

[@Hppyhppy2]

u break i fix refused to hire me despite me having a a bunch of experience in the repair industry. I was also eager to learn their methods. Basically they have shit tier HR. Hire the people that don't know what they are doing and don't hire people that know what they are doing. Perhaps they are running a sham. There's an Asian guy that runs an independent shop in my area that does a better job (quicker turn around time) for cheaper anyways.

[@JSiuDev]

They properly don't want people with experience, that maybe a red flag.

[@vgamesx1]

@@PacMan755 Well in that case it makes them almost sound good for getting a year or two of experience so that a good employer will hire you.

[@TheGuruStud]

@@PacMan755 Hiring idiots trained by idiots doesn't work.

[@tmdrake]

Or try to work for a franchise, and not getting the job because I am over qualified.

[@callmedaz]

Louis Rossmann, no longer the worst solderer in the industry.

[@williameldridge9382]

I slipped and broke caps off my board when removing it and my amateur skills look a million times better than that one.

[@lonewolf031]

Louis: okay little macbook show me where the bad man touched you. Little mac: on the PP Bus.

[@Wolfrich666]

lol dont let them touch your pp3b4 kids

[@kurtheil4922]

That made laugh so hard omg

[@lonewolf031]

Lol, I have a dirty sense of humor.

[@satchboogie2058]

@@lonewolf031 That's disgusting. That poor little macbook, she's not even of consenting age!

[@Sypaka]

The bad man tried to make it G3Hot, but the core ran cold, hasta la vista, like the Terminator told ya.

[@MisterRand]

Hey Louis. I had a 16 year career in high tech and am of the opinion that "professionalism" is highly overrated. Most people don't care as long as you fix the damn thing.

[@gashnal]

Its only overrated if you are ok with not having pride in what you do. i feel like any real "tech" would want to hold themselves to some kind of resonable standard, but then again im a total perfectionist, if your not first your last XD

[@MisterRand]

What I'm saying is that you can wear fancy suit with a tie, be clean shaven with a nice haircut, be impeccably polite etc. but if you can't solve the customer's problem they won't be happy. On the other hand you can have long hair, a scraggly beard, be socially awkward and even a little smelly, but, if you solve the customer's problem they are happy. Yes, you can be both a snappy dresser and a good tech but in my experience customers don't care. They just need it fixed. Nobody says "That guy couldn't fix anything but he was so professional we should hire him again."

[@wynwilliams6977]

what is high tech? like electronic bongs and that sort of thing?

[@Vidar_Odinson]

I thought to myself, as a joke, "Just use a Sharpie on that heatsink!". Then you went and did it. Love it.

[@Kawa-oneechan]

The absolute madman.

[@RoboCobeh]

"Field Anodizing" as we call it.

[@ramosel]

ummmm... Louis is becoming the Bob Ross of repair.

[@rainworldenthusiast]

He already is.

[@kens32052]

Louis doesn't make mistakes he has happy little errors.

[@MonzaRacer]

No fro tho

[@Skund79]

Bob Rossman

[@ThePalatineHill]

I was about to common something like that

[@cooldamien]

My Uncle used own a TV and Stereo Shop before he retired. Growing up in his shop I used always hear oh boy another cob job. You look at the repair sticker it was almost always a big shop or out sourced warranty centers. These big guys always missed cold soldier spots. Thank you Louis for taking down memory lane I miss my uncle shop. Keep at it and thank you for fighting our right repair. One of the reason my uncle retired had hard time getting schematics. Why I am not in hardware repair I stick to software IT.

[@richardhz-oi8px]

If only Howard W. Sams would start doing PhotoFacts on modern products.

[@Omi_Kasigi]

"It's okay now Macbook" - ASMR right there.

[@TKDMwastaken]

we need to send him more boards after "profesional repair" so we can get more

[@lex_parsimoniae]

I seriously think Louis should start an ASMR channel.

[@DarthChrisB]

Cringe right there.

[@lowellthoerner1209]

I work in a repair franchise and somehow have managed to actually get good at the repairs we do. Then again, I avoid taking in repairs that I know are risky. I get paid $1 over minimum wage and I’ve been working there for almost 2 years. I’ve basically been running the shop myself for these 2 years because the store owner views it as a source of “passive income” and yet refuses to even give me the title of manager, let alone a pay raise. And no, I did not receive any training. I had to train myself.

[@doodoostickstain]

haha dude I'm just picturing a customer of his stumbling on this and being like "....is he...stroking my macbook and soothing it?" then picking it up, Louis handing it over, smiling. The customer shifts uncomfortably, not making eye contact, and fumbles to pay.

[@tyree9055]

I'd tip him for being so nice to other people's property... 😳👍

[@SwapPartLLC]

We use our brains when we troubleshoot problems! That should be on a T-shirt.

[@canis966]

Personally, I like small mom and pop repair places. Maybe its where I live but I've had some amazing experiences. I used to bring my car into the big retail chains and while I don't know too much I know they would occasionally lie to me and sometimes my car would come back worse off and I would have to bring it back again. One day my car broke down near this run down hole in the wall in the middle of nowhere. Not only did the guy do an amazing job but he started fixing other random things in my car for free. I asked him how much I owed him for the random things he was touching up and he said it wasn't a big deal and I could just give him a tip if I wanted and he had a sealed can for dropping money so I didn't feel pressured (I gave him a nice tip but it was probably still much less than most franchises would have actually charged). My car worked fantastic after I left. Another time my tires popped late at night and the AAA tow-truck dropped me off at a tire repair place. Again it was a little no name place. In the morning I show up and it turns out that they don't do tires. So the guy drives me to a tire repair place, tells me which tires to buy, loads them up and fixes my car for free (again I tipped his guys, but they didn't even ask). I had the same experience with computers. Customer service though the companies and manufacturers has always been substandard. Once my computer stopped working and I brought it into a large franchise and they quoted me a price but when I came back they said their were far more problems and it would cost a lot more money, it can happen but its irritating. I've had other bad experiences as well. One time I just didn't feel like driving to a repair place so I saw this tiny add in the yellow pages (back when that was a thing) saying that this tiny company would do home repairs. They came out and the tech worked on it. She was very knowledgeable and I asked her several questions to learn more and she taught me while she worked. There was a problem towards the end that she couldn't fix and she said they were going to have to take it back to the shop. I had seen her work so I knew it wasn't a scam. So a day goes by and they call me to pick it up. I drive to their shop and it was again a run down piece of junk that looked more like a drug den than a retail shop. The store was so ugly that even though I had a great experience with the tech I though they might claim that they never had my computer and steal it or maybe take out some ram or something. I asked them how much it was going to cost and they said that I already paid for the hour of service, it wasn't my fault that they couldn't fix the problem and there was no extra charge. This seemed odd and I wondered if there was some kind of scam but I took the pc home and it worked fantastic. Over the years me and my family and friends have used these people for all of our computer problems and they have always been amazing. In fact we've frequently tried to call to set up an appointment only for the guy over the phone (the owner) to almost refuse, he'll generally always try to tell us how to fix the problem ourselves FOR FREE. And his explanations and diagnosis are top notch. I've called up manufacturers when products are under warranty for help and the experience is often subpar at best, then I call this guy and he tells me how to fix it immediately. I'm actually at the point where I try my best not to call them and simply drive my computer to them because I feel so damn guilty about all the free service they've given me and my family. I've been using them for almost 20 years and they still have the same 2 employees, but at least they are still in business (and yes I've tried tipping but they refuse so I just give them a bill larger than they have change for and I say its not a problem just keep the rest). He's actually taught me so much over the years that I almost don't really need them, I just use them because its often easier for me to have them fix it than bother doing it myself. I've had similar experiences with dentists and other businesses as well (big fancy franchises=substandard experiences, small run down private enterprises=fantastic experiences). These small businesses will never become franchises, they have terrible business practices (from the prospective of making a profit) but they started their businesses because they were passionate about the subject not because they thought it was a way to make a quick buck. Now I'm not saying that every mom and pop is going to deliver such an amazing experience, I'm sure some are scams but I've had nothing but positive experiences.

[@Wolfrich666]

you know this man loves his job when he kisses motherboards, respect also, happy little tre..i mean boards :)

[@fangzea]

I thought about applying to one of those jobs. Then it said I had to have my own equipment..... Right, because I am going to use expensive equipment for them to make money on..

[@Pknuckles1804]

Common practice in the automotive world, unfortunately...

[@MrTheHillfolk]

fangzea Almost thumbs downed your comment before I came to my senses and wanted it to be directed at that company 😝 That’s total ass, I bet they don’t get many hires.

[@tclemens96]

@@Pknuckles1804 as a diesel technician I personally prefer buying my own tools so long as they provide the Jack's, diag tools, and the manufacturer specific tools.

[@MrVlodato]

Depending on what you were going to be doing its actually hilarious they would expect an entry level tech to use his own tools. At my shop i wouldn't allow you to use shitty tools and would provide you with basic WiHa drivers for Pentelope, 000, Tri wing also tweezers and a sharp pair of snipes. If they weren't offering that you were good to run.

[@TwinShards]

@@Pknuckles1804 At least in an Auto Mechanic shop you pay back most of your equipment very quickly... compared to repairing electronic. ¯\_( ･ _･)_/¯

[@-buser]

I’m in medical science and I shouldn’t even care about soldering, boards, or anything remotely similar. But Louis makes everything so interesting.

[@rossmanngroup]

Thank you

[@rkan2]

This is what Louis should fully realise too. (Dunno if he does). He could make quite a bit of more money doing something else.

[@DummyAccount]

Careful Louis, your Duke is showing "WHAT IS THIS!"

[@jkazos]

It worries me that Louis still doesn't know what a bypass/decoupling capacitor is and why you SHOULD put it back on. In a perfect world they're not needed. This ain't a perfect world. Not replacing caps makes it less stable in the future.

[@aerith4697]

@@jkazos psssst, make this an actual comment or tweet at the guy and make sure he knows for certain.

[@MrTheHillfolk]

2:14 I did have a successful repair at a mall kiosk once. Smallest place in there, and some Russian dude says “VE FEEX PHON, COME BACK 20 MIN”....I felt like if I stuck around to watch, some dudes in fancy suits were going to take me away. So I come back 20 min, pay my 50 dolla and have phone workee. Thanks Russian dude! Only thing is lately I’ve seen a black van around here quite a bit, other than that the phones great!

[@e46m3s]

BLINK TWICE IF YOU'RE KIDNAPPED

[@playereric7538]

@@e46m3s no dude, blink the coordinance in Morse code.

[@tompeters4234]

Classic. Thanks for the visuals !!

[@steveninman2706]

Jeez this reminds me of my life with UBIF, I was a senior tech and would have to take all the things that the noob techs would eff up and try to get it back running. Im glad I found the company I work for now. We all have knowledge of something and freely share it with the other techs.

[@coffeejn]

I'd be wary to kiss a customer board, especially if it came from another repair shop first, never know what they did to it...

[@MrTheHillfolk]

Jean Nadeau Hope they didn’t just come from pornhub 🤣

[@hoppinhippy]

There sure was a lot of flux on that board...

[@SenileOtaku]

nah, it was a *different* system that someone came on...

[@cryohellinc]

"we train them" Louis, this is why You are so amazing. You actually care about your staff. In all my life, I have YET to work in a company where someone would train me. I am only expected to do stuff, never actually trained. I'm really jelly of people that get guidance from their mentors. All the best and keep it up!

[@MineNSleep]

Why not apply to work with louis

[@cryohellinc]

@@MineNSleep How about the fact that I'm on the other side of the world?

[@The_JEB]

Im extremely incompetent and incredibly useless and I dont even think I would have screwed up that badly.

[@LiEnby]

Justin Bechtel mall shop: your hired

[@The_JEB]

Nice Can I just sit on my phone and stare at customers until they get uncomfortable and leave?

[@SenileOtaku]

At least when I screw up board-level work it's my *own* hardware I'm messing up, my own responsibility. Replacing whole parts in systems I've done plenty of times over the past 30 years, but last time I did any board work was replacing capacitors on motherboards (working in the zSeries test lab, I actually had decent equipment to do it with), and that was 11 years ago.

[@OneOfTheNerds]

This UBIF tech guy probably gave up and replaced everything in frustration and hoping for the best. Probably he didn't even know it was a short. If I worked in this area (I used to attend an electronics course at a vocational college and got a basic antex €15 soldering iron), I would have given up and simply asked for help or returned it to the customer as is. PS. I'm not that good of a troubleshooter. In Software development it's easier to troubleshoot than electronics (and I'm better at it).

[@DOverton252]

Not all ubreakifix locations are like this. this is definitely unfortunate. Def would've fired whoever did this.

[@ldkaludov]

I have been working as a freelance IT support tech for the last 7 years in my home town of Varna in Bulgaria. I deal mostly with PC's and android smartphones. I have never done a board repair to a computer at the level that you do (not for not wanting to, more like no access to parts and proper equipment). My clients have never had any problems with paying me what I ask for, because they usually end up using my services after they have had to bring their PC/Laptop/Smartphone several times for regular maintenance and/or OS reinstall in a span of a year and it still doesn't work properly. I charge an obscene amount based on the standard in Bulgaria. A shop normally charges 50 Bulgarian levs ($29.11) for a OS install and 80 Bulgarian levs ($46.57) for a cleanup I charge 200 Bulgarian levs ($116.42) for both and they are happy to pay it, because a machine that I have cleaned and set usually can work without any problems for around 3-4 years (millage may vary based on usage, but my business clients go that long before calling me again). Because Apple products somehow are becoming more popular in Bulgaria, although the starting price of a MacBook is around 5000 Bulgarian levs ( $2910.61), I have started learning from your videos, so I can do an even better job. And in all 7 years I have enjoyed every bloody second I have spent tinkering with a machine. I love it, I love learning what makes it tick. Keep in mind that my education is a Master Degree in Law and me fixing computers started as a hobby, that I am trying to turn into my job now, because I don't wanna deal with legal stupidity. If i have to pick a dream job - I would pick working with/for you. I can just dream of all the cool things I could learn and experience while doing so. Thank you, Louis! Keep up the awesome work!

[@scubasteve31583]

I doubt you ever mess up anything, you are completely thorough and professional Louis!

[@SuchiththaW]

I will say that in general, the things I trust mall/chain repair with is things like replacing broken screens on a smartphone. It's the kind of thing that if they get wrong, you know immediately, and in general, they do have the training to do. I'd never take board level repair to them.

[@mennoregts208]

I'm horrible in soldering. I can't keep my hand steady. For that reason i became a truck driver instead of a owner of a third party repair shop. I love your video's and your way's of repairing boards. Jumper wires are the way to go with broken lines on a board. Keep it up and keep telling the truth about the bad practices of the factory repair services.

[@LastKnight0727]

I love how he knows that it's not the macbook's fault that they're such shit to repair. I love how gentle he is with them. Treats them like a red headed step child that got rescued by a loving foster family.

[@jahasoto]

Louis seals every MacBook repair with a kiss ;)

[@aure_eti]

I would like to do what you are doing and repair stuff doing soldering on board, but I'm so scared of doing things wrong and be seen as a bad guy that I hesitate to try it .

[@Sigmuh]

Louis Rossmann drinking game: take a shot every time he says PP3V42

[@laharl2k]

I have to thank you Louis, the other day i was fixing a ups and i never used flux in my life, but not long ago i bought a syringe and never used much because im cheap and lazy to go buy a new one but seeing how much you use, i gave it a shot and it really did make a difference. It was like magic, it just worked!

[@hi-friaudioman]

My thoughts exactly... Franchises are all about volume! With all the overhead from the sign colors matching the website color matching the fancy interior and high tech looking marketing... They have to churn out shoddily repaired junk.

[@144megabytes]

That MacBook gets more action than me.

[@Drothen-]

144megabytes lol

[@joon-young9589]

2019 maybe you’ll hit it of with Siri

[@keyboardgrinder2394]

I can agree mall franchises suck because I know from experience. I have a Moto E4 Plus that the charge port needed resoldered which normally should take about a week. I took it to the Faneli Boys and the guy purposely ordered the wrong part and then quit. Then, they had no clue what charge port my phone had. They think they have the right part and I'm getting it back this Tuesday. They have to send it to another place to solder it. And they advertise saying we fix phones. IT TOOK THEM A MONTH!!! JEEZ!!!

[@briank.1221]

Franchises computer repair businesses have the same philosophy as fast food drive-troughs; 3 minutes or less.

[@TheFurriestOne]

Careful with that sharpie trick, Louis! You're showing the franchises how to hide the scars! Though it's not like the bad ones would be here watching, anyhow.

[@konekoray9323]

Video starts, case is removed, and immediate Metal Gear alert sound with accompanying "Oh noooo!", and I am just sat here all confused like "What? What's wrong? What am I looking at?" I am about a dozen videos into my binge-watch session having just discovered this channel today, and I still have no idea what I am looking at.

[@bubbleslovesmetal]

I love the way Louis talks to the poor little motherboards he has to fix when someone does something terrible to them reminds me of when I upgrade my PC or clean it ... IM NOT THE ONLY ONE WHO TALKS TO THEIR COMPUTER!!!!!

[@ianthefifth7790]

I've worked at multiple UBreakIFix's. They will pretty much hire anyone. They told me that they don't require experience, just 'passion for learning', and the managers usually don't want to spend any time with you to actually train you. They also pay you $9 an hour, part time only usually.

[@emoAnarchist]

when the repair is so heinous you instantly cover it back up out of shock

[@miniminerx]

Dude I love your commentary. It's so entertaining and interesting. You also give great advice!

[@johnstutz4458]

4:18 Oh Look Smoke is coming out of the board.

[@neosmith3633]

🤣

[@sski1142]

I was starting my own business. It was rough going in the beginning. Took a job for about a week at D***** ******P and was so flipping happy to quite. Now Im 3+ years into my own business and we are growing massively while everyone else closes down.

[@jacobbailey1569]

I used to be a manager for a UbreakIfix store in Kansas City. They refused to let me teach the techs to solder and insisted even after showing them your channel and ipadrehab that soldering was not profitable and was a waste of time. They would rather overcharge people for screen repairs. I quickly found different job and now do soldering on my own as a hobby.

[@JoshsTechWorkshop]

This Macbook's board was given the Rossman Kiss of Rejuvenating Repair; it is now a beacon of hope for all other little Macbooks in need of help

[@wirlogx]

The plastic melted on the left of that heat sink horror is priceless....

[@hsmith3844]

Follow the money.

[@Audiogeek-kf2ez]

It is so enjoyable to see if you have a break down on these poor Mac books. What a great comedy routine.

[@almightyzuul2442]

I work at a UBreakIFIx and my franchise owner would never allow something like this to happen. We were trained that if it is a motherboard issue we contact out specialized team that our owner put together that is only motherboard repairs. We take it to them because we know we don't have the skills to do something specialized like this. With that model that our owner setup, we have never had an issue with motherboard repairs for MacBooks and other repairs that they specialize in. I just feel bad that some franchises make other franchises look bad. I'll be the first one to admit that there's no way I could attempt a repair like that and would rather send it to our team that could do it, just so the customer's device is taken care of properly.

[@jonathanperez7680]

CPR cellphone repair was the worst company I ever worked for. Me and the other techs had 0 experience, yet we were expected to solder like pros. At one point, we were told to sign a document stating that if we broke anything, we would have pay for it out of our own paycheck .Funny enough, I went from that to job uhhhhhh.... the genius bar.... LOL

[@ThatMackieGirl]

this makes me glad that i decided to order the part i needed myself and learned (thanks youtube!) how to fix my laptop's power jack instead of taking it to UBreakIFix

[@MidnightBloomDev]

Louis + Macbook = Kiss

[@Starphot]

I worked for independent, franchise and company owned shops from 1979 to 2001 and military before that. The 500 company owned shop was one of ~24 at the time. The only difference was the company owned shops had more resources. There were the bad indies, franchisees and company owned shops in my time as well. My company owned shop had an active QC program before there was the instantaneous POS (Point Of Sale) system. We lost a few techs due to poor performance with the QC program. We were commission driven and got the job done with a good turnaround and low redo rates. Then the POS came online and things went downhill. The district managers had hourly updates of the units flow and this system was abused. The shop manager was a tech at the beginning then they trained clerks to manage the shops. The district managers were micromanaging the shops in his charge. The shop managers felt like glorified clerks. Me and 2 other techs were consistently making a higher wage than our manager! We went through a lot of managers before the company closed down most of their repair centers, including mine. That company is now in Chapter 11.

[@iRepairCentrePontefract]

how do, been watching for a couple of years on yt, now spent the night reading the repair guide from your forum, have spent 2 years repairing iphones and ipads at board level and 7 years repairing devices in general like screens ect, going to give MacBook repairs a go, firstly buying broken ones repairing them and selling on and then moving in to repairing them for customers. I did want to come over to the states to work for you guys (well an attempt at an application aha) until the phone call video you posted buddy. been thinking either Canada bc or new Zeeland. the uk has got a bit too, well British lol.

[@davidmartin1628]

Get a dual station, specifically one that has no fuse and costs $600. I think Weller sells one that meets that criteria.

[@partymarty9671]

It's okay little MacBook, you're safe now! No one will hurt you again

[@numbr6]

From the looks of the board, the previous repair fail may because they may have a checklist of most common failing parts, and reflowed those areas. From this being a single cap short to ground failure, they clearly didn't have a clue what was the actual problem.

[@joopterwijn]

01:38 you are such a delightful nutcase.. it fun viewing / listening your content! Again a other big smile vid!

[@zzarkS]

these videos along with Louis' commentary reminds me of the old Bob Ross painting videos.

[@jonny777bike]

zzarkS Lets put some happy flux in there.

[@shooteroffuture]

As someone who’s been working for a mall franchise for 7 years - they absolutely suck. No standards, no training. They throw kids who’ve been “learning how to fix” by shadowing someone more experienced for a couple of weeks and let them do unit level repairs. Everybody does repairs however they see fit, there is no consistency in quality. I’m a shitbag repairer myself and I tend to just excel compared to others. It’s truly ridiculously bad

[@Jerakk30]

Louis Rossman the Bob Ross of Mac repair

[@FourNinjaToads]

I wonder what they tell their customers when they ship something out to fix.

[@IncertusetNescio]

The nearest U Break We Break More store is a mere 1.1 miles and 8 minutes away from you.

[@vaseline5070]

I feel like these people either: A. Can't read Schematics B. see capacitor i remove capacitor

[@rossmanngroup]

"I see capacitor I remove capacitor" actually would have fixed something here.

[@mrseekz]

Friend of mine works for this company and they dont solder on lgic boards because no one knows how to read schematics or solder components smaller than an hdmi port or charge port. They replace logic boards instead if they need to replace a conponent

[@9trl]

Never saw you clean the flux off the boards you repair in the videos. I hope you do that. I usually use a Q-tip dipped in 100% acetone to clean up the boards. Some people use 70-90% isopropyl alcohol. I've tried that, but find it makes the surface of the board tacky. The absolute worst stuff of the past was flux solve, any oops on plastic ruined your day.

[@nonametrackz7887]

When i Get Home From Work I Roll a Blunt and Watch your Videos .

[@drefrazier8973]

Personally, I don’t have a problem with your professionalism. Hell, I don’t think anyone should. ESPECIALLY! When you’re as good as you are.

[@andrewevans5750]

It really depends but a lot of franchises are owned mainly for monetary purposes. What I have seen going from corporate to franchise is a cut in pay for new employees and practices leading to lawsuits, reduced resources, a drive for quantity over quality, complete restriction of middle management, a lot of turnover, and just about everything to try and reduce customer satisfaction from upper management. A ton of people, not all of them, treat franchises like they are the bank or Microsoft. Passion and the drive for quality go out the window. Corporations were made for the public good and not some already rich mfers pocket book.

[@curtis9701]

"professionalism" You have the perfect amount.

[@enceladusfox2247]

Make the Macbook happy again :P .. very nice work Louis, Love watchin your vids !

[@cowasakiElectronics]

If you need an extra soldering iron station. Dave might let you have is "slightly used" Weller :-)

[@didtoknan8128]

Louis, I don't know if you read comments, but what about using liquid electric tape to repair the heatsink ?

[@GoodHydration]

hahahaha, I had to fix a ubreakifix 6 plus that they LSD the top right screw hole and gave it a red screen of death/grounded all the circuits below the mount. THEY DIDN'T EVEN THINK TO REMOVE THE MOUNT EVEN THOUGH IT BROKE OFF INTO THE EMI SHIELD!! What an expensive joke.

[@codeN1NE]

Did Mr.Louis just KISSED that macbook?? You got some explaning to do with HR. Oh boy

[@steveokinevo]

Who doesn't love Louis rants they are awesome, he is the man

[@WhatnotSoforth]

Turns out the company I currently work for is getting in bed with UBIF. I hate my life. Please save me from this hell, Louis! I know how to use kapton tape so the DC-in port doesn't get melted when working around it. I can also use my brain and my eyes to check for blindingly obvious corrosion before replacing a handful of ICs that have nothing to do with the problem!

[@313soldier93]

I get so happy when he talks to the little Mac book ☺️😊☺️😊🥰🥰

[@patrickm2912]

I recently got a square trade warranty on my phone cause they're the best deal when I looked around. Samsung apparently contracts out to you break. I called them to see if they guarentee no loss of ip on repairs...they said yes. I think they lied

[@joshbacon6072]

As an 18 year old stoner who started his business at FIFTEEN, I'm offended to be compared to a mall franchise. Even I have higher quality standards for my work. SMH

[@giovannip.1433]

The problem with franchises is that the franchise owners make money by selling the 'idea' of a business, not the actual 'doing' of a business. The franchiser sells the franchise to someone for hundreds of thousands of dollars convincing the purchaser that 'with these Nike shoes you will run 20% faster and everyone will want to be your friend'... What do Nike shoes have to do with 'The Franchise'? Absolutely nothing- but it does sell another franchise. It's basically subcontracting yourself to the franchiser who has no responsibility in your activity because you sign the contract...

[@Logitekz]

People who buy tech franchises are looking for cash cows. Something easy they can start at a low cost and sit back watching money come in. At least that's what they think. They don't have the slightest idea about the industry. and it's why franchises always have such low ratings.

[@MrVlodato]

I agree and i will speak from 1st hand experience, my owner would not be able to put on a tempered glass screen protector. This is NOT an exaggeration.

[@benjamin5073]

Used to work for UBIF along with other repair places. Didn't get paid shit for my work, and I did excellent work. Most of the techs had less than a year of experience and were doing really heavy repairs that they shouldn't have been allowed to do. I realized that my tech skills were more valuable when I looked at the (fully open to employees) sales numbers I had made UBIF $12,000 in the first month... And they paid me less than $2000 for that month. Started doing repairs on my own. Made $4000 a month the first month. UBIF is AIDS

[@benjamin5073]

@@rossbasham4280 that's because I don't use my real name on KZbin dipshit

[@benjamin5073]

And my work is great. Sounds like you don't know shit about the industry if you think moving around in it allows you to judge my work. Sit down you ignorant fuck

[@benjamin5073]

Look where you are now? Dude working for the mobile repair team should not be an aspiration, or something to brag about. Your a fucking joke dude.

[@benjamin5073]

@@rossbasham4280 LOL 65k A YEAR LOLOLOLOL.

[@benjamin5073]

@@rossbasham4280 ​ Ross Basham This is actually the best comment from a UBIF employee I could imagine though, it truly shows how ignorant you are. So many holes and where to begin? you can't find the name of me in your database... First of all, as a database student, I can assure you that it's horrifying for you (not being an executive employee) to have access to a database that would include such records. Second, again, I don't use my real name on KZbin. Third, you sound like you've been in retail your whole life with the 'history of jumping around' thing. If you knew the first thing about the IT industry, you'd know that the vast majority of jobs within the industry have some of the highest turnover rates, and for good reason, point blank, if you aren't moving around, you aren't moving up. Also what makes you think you could judge my quality of work by how frequently I moved around? Thats just stupid. You keep doing you dude. I'm getting a degree in software engineering and database as well as a certificate in information security and I'll be glad to see you doing the same shit day in and day out in a few years while I write software that UBIF couldn't afford if they wanted too.

[@3v068]

i love that you talk to your devices like theyre animated. its fantastic lol

[@jkman10]

Louis: *Wears gloves for hygiene purposes* Also Louis: *kisses the mainboard*

[@dangerouslyweird74]

Honestly, I feel like most of this is the lack of proper tools. My guess is most of these business do not have micro soldering tools and obviously the training to use it. I wish they wouldn't ever get a 'certified repair' when they clearly aren't.

[@kutulukutu]

Any time there's a Metal Gear sound, you get a like from me.

[@GlycerinZ]

same with me haha

[@joannatabilin2555]

I sent in my Microsoft surface like a week ago for the 3RD TIME! After watching this video I regret sending it in and i paid so much for the repair and i lost hope in my laptop. Its been almost 2 months since the first time and i have no chance of getting my money back or having a properly working laptop after a month if they cant fix it this time. They kept delaying me and not explaining what was wrong with my laptop properly I ended up confused and mad! I just wanted my laptop fixed dang!

[@joannatabilin2555]

I want to cry in the corner now :(

[@tylerduval2186]

As a UBIF employee. This made me feel ashamed. If one of my techs let a laptop leave like that theyd be leaving with it

I watch your Macbook therapeutic sessions almost as a form of meditation, is it weird? :D Also, I would send in my laptop from EU without any hesitation, if anything should break in the future.

[@skkane]

We have a saying for that in my country (nice shops, nice desk, nice marketing etc but garbage work/scam/etc), When the fence is nicely painted on the outside, the leopard resides inside.

[@rossmanngroup]

What country? I like that saying and want to use it.

[@skkane]

@@rossmanngroup Romania, original version is "Afara-i vopsit gardul, inauntru-i leopardul" :) Love your channel btw, very entertaining :D Keep up the good work and I hope that you get your batteries back.

[@SilverX95]

I'm just sitting here imagining the MacBook screaming/crying wile Rossman is talking to the MacBook in that Bob Ross type of tone

[@rsean4083]

Louis, your sooooo silly sometime, but I like your work. You definitely have a passion for your work.

[@Bigrignohio]

Do places not even make a visual inspection of the boards before sending them to you? Or hacking them up.

[@sabilaahmad3731]

Yeah that just like my case, i bring to franchise and they offer this shouldbe replace component for $45 then i found out that component didnt get replace. Just cleaning all component but didnt clean fan also heatsink. Then several weeks, what happen? Then bring back and say oh youre extreme user. Then replace with used component, but charge as new component.

[@wetlettuce4768]

Another thing with franchises is they usually have customer service staff who take the complaints from people pissed off with the standard of work so the "techs" don't have to deal with that shit, where as a shop like yours you're the one who has to deal with said people and we all know what a pain some people can be when they're unhappy.

[@christianjames9698]

this is the very reason why i never joined ismash and stayed a sub contractor of imend as ismash had set regulations for the work and none of the staff had any passion what so ever because of the axe set stupid ways of doing repairs. now i can’t speak for every imend sub contractor “itechs” but with me because i have very high standards and passion for my work i get to do all the celebrity, large law firm, and work for the royal household.

[@LucasPereiradaSilva]

It's utterly, UTTERLY impossible to do such horrible soldering work using a hot air soldering station and solder past as it is supposed to be done when putting resistors. The practical upshot is that they've probably used a cheap unregulated soldering iron instead.

[@monkeyX42792X]

I had ubreakifix replace the battery in my Nexus 6p and they mangled the plastic cover on the back of the phone and all the plastic around the screen on the front. I could have spent the same amount of money buying the parts and tools to do it if I had known they were just going to mangle it.

[@charlesa8501]

Google searches “The Rossmann Group” reads negative reviews..Yea.. customers are taking a risk here too.

[@crazeycelt]

one company requires a+ cert but only pays 13 dollar and hour to tech. and you have to fallow a checklist, even if you could see the problem (broken off usb port) another company knew that there was a problem with their software causing memory overflows and cpu over heating but disabling this would severely cut back on battery life the fix to customer ne motherboard. so folks wonder why some items keep going back to repair or do not seem fixed..