Why do customers lie about their trade in? The auction mistake gets worse, plus more dealer life!

[@andy14landy]

I found the channel from the shifting metal podcast and I love all the videos. You’re very natural on camera and easy to watch 👍

[@thelogbookcc]

Awesome! Thank you! I really appreciate that, very encouraging Andy thank you.

[@kasermohammed]

Love this guy, hands down the best car dealer channel on KZbin, fantastic presenting skills, funny and charismatic

[@thelogbookcc]

Thank you! That means a lot mate I really appreciate it 😊

[@steffydog]

Subbed, cheers for the chat. Sales is always up n down, the roller coaster that never stops, take care.

[@terryleaman3038]

Brilliant channel Rob, this is gonna go far, you could be the next Hammond!

[@BrianBenge-er4tp]

First seen you on shifting metal podcast, now subscribed and love the videos and your sense of humor, keep up the good work 😊

[@thelogbookcc]

Thank you Brian! Really appreciate the Sub and the feedback, got to have a laugh haven’t you, life is too short!

[@mikehudson537]

I'm all in with this X1 mate, it deserves it's own series 🤣

[@thelogbookcc]

😂😂😂 it got worse… a lot worse mate!! Vid incoming 😂😂

[@FK-zr9fn]

I’ll say one thing about this channel there’s never a dull moment Dude 👍

[@thelogbookcc]

Tell me about it! Back on it tomorrow 😞 😂

[@AndrewSmith-pt7rj]

Ramble away , ive only just found your channel and ive immediately subscribed , your a natural , keeping it real and the honesty is refreshing.

[@thelogbookcc]

Thank you Andrew, really appreciate that 😊😊

[@denisfitzgerald3474]

Love your rambling mate, keep em coming. People think the car trade is easy but just shows how tough it is and filled with risk!

[@thelogbookcc]

Thank you mate I really appreciate that. It’s not an easy game but I will keep it coming, glad you enjoy it.

[@paulmoore6345]

I love your channel, great blend of cars, humour, bad cars , good cars

[@thelogbookcc]

Thank you Paul, I really appreciate that 😊

[@nickwhite4632]

Your videos are interesting. You keep it flowing with no boring bits.

[@thelogbookcc]

Thank you Nick, I really appreciate that 😊

[@ic2433]

Love the rambling and your openness, it’s a good laugh 👍👍

[@thelogbookcc]

Glad you enjoyed it thank you!

[@anotherreason]

loving the vids mad, absolutely completely underrated, you'll go far with this I guarantee it!

[@thelogbookcc]

Thank you mate I really appreciate that 😊😊

[@murraywilkinson4794]

Oh M G, I sooo felt your pain when that EM light came on

[@thelogbookcc]

🤣🤣

[@shaun7638]

I love your vlogs they are so entertaining your personality is hilarious in a positive way and i really enjoy watching them including the drama...Please keep them up...

[@thelogbookcc]

Thank you Shaun, really appreciate you taking the time to write that. I will keep them coming 😊😊

[@roryorourke9519]

This is getting better and better. I too found you via Joe from Berrow Motors. You two should do some sort of Top Gear. You're both great in front of the camera. Good luck with everything I am car hunting as we speak and we may meet sooner than later. Good luck

[@thelogbookcc]

Thank you @roryorourke9519 (if that’s your real name!). I’d be up for doing more stuff with Joe, he is good fun. Really appreciate the comment and thanks for joining me.

[@JamesHodgson-s1h]

Class content 🎉

[@thelogbookcc]

Thanks James 😊

[@philwindows6932]

Keep up with the good, honest banter. Great content informing all issues that have to be dealt with once you eat that subway and get in the gym. The cakories are horrendous on that sarnie. Lol.

[@thelogbookcc]

Thank you Phil! I know right! No regrets though, was needed that day… gym time next week watching these videos back is rather shocking 😂😂😂

[@philmaine6266]

Found you very recently your a natural entertainer.. subscribed and looking forward to your future vids 👍

[@thelogbookcc]

Thank you Phil, I really appreciate that comment, more to come I am sure 👍 😊

[@garymorris801]

Great video very refreshing

[@thelogbookcc]

Glad you enjoyed it thank you

[@arimington-is7gv]

Rob, keep on rambling mate, really enjoyable 👍👍

[@thelogbookcc]

Ramble I can, and ramble I will mate thank you!

[@OleGitRule]

Great vid Rob - stuff seems to be moving.

[@thelogbookcc]

We keep on selling so can’t be bad!

[@thatstreamingfella7298]

Great video Rob, SUBWAY looked good

[@thelogbookcc]

That Sub was mega… still thinking about it now 😂😂 Thank you for the comment!

[@joshuawoodford7977]

Really enjoying your content so far; meeting the other guys would be good and a day in the life would be great! Also, how you photograph cars, prep/valet etc :)

[@thelogbookcc]

Thank you Joshua, I will try get some of that for you, got a series coming up I think you will like.

[@CarlosFandango1975]

Are you after Free subway for a year 😜 I like seeing the guys and gals you work with or meet like your trusted mechanic etc I’m sure there’s some amusing characters. Gives them a plug and may help them. I’m glad the rambling helps you out as much as we enjoy it

[@thelogbookcc]

😂😂 there are many many characters, I will try get some on for you! Thank you

[@jennycarr6576]

Great video as always 👍

[@thelogbookcc]

Thank you Jenny! 😊

[@andypalin3287]

Cheers Rob, epic vid as per! 😃

[@thelogbookcc]

Thanks Andy!

[@alandawkins1838]

Seen you on shifting metal, loving content bud 👌

[@thelogbookcc]

Thank you! And I appreciate you coming over 😊😎

[@Mr_Dave1979]

Video ideas...more rambling, car troubles, nightmare customers...keep it up...awesome

[@thelogbookcc]

Roger that Mr Dave, thank you for the comment 😊

[@kevinrowlands6753]

Great car channel

[@thelogbookcc]

Thank you Kevin 😊😊

[@RoyFoster-b4t]

Great video 👍

[@thelogbookcc]

Thank you, really appreciate that 😊

[@doggy55915]

Two things you must do is always test drive every p/x and secondly, plug a scanner in the obd socket. If you had ramps that would be third thing. Don't know if you do this already do please excuse me if you do.

[@thelogbookcc]

Ramps would be amazing for checking over a PX…. On the list of things I want when we expand again… which I’m dreading!

[@Rajjy]

Doing a great job Rob! How about some some content on used luxury barges like the S class. I’m in the market for a 3-5 yr old Grand edition . Would be nice to see some BCA auction examples And possible issues with them. 😊

[@thelogbookcc]

I don’t buy from BCA mate! Always seem to struggle with them, however saying that I’m happy to have a go. Love an old S Class (especially the property old ones!)

[@user-xu5vl5th9n]

Because they know they will get a low ball offer and the trader will only do a superficial inspection and paper checks before taking it. It may be more efficient for traders to treat it like Storage Hunters, but the price is the lemons.

[@mjmherts]

Keep at it big Rob

[@thelogbookcc]

Thank you! I will try!

[@billdornan4379]

New subscriber. Shifting Metal follower. Kindest regards,Sunshine Coast,BC 🇨🇦🇨🇦

[@thelogbookcc]

Wow! Now there is a place I would love to visit sometime! Thank you for the subscription, I really appreciate it 😊😊 see you on the next one. 👍

[@anthonynicholls3287]

I’d love to see more warranty work 🙈 joking! great channel looking forward to the next instalment 👍

[@thelogbookcc]

🤣🤣🤣 perhaps one without a claim for a change?!

[@jontradesforex]

Rob love to find out your early days as a trader, what cars you had and where you got them, keep up the videos, you seem like a cool guy that you could just go to the pub with and chat for hours :D

[@thelogbookcc]

Always game for the pub Jon! Thank you. Will be doing a video in the coming weeks on how it all started, warts and all!

[@MISSION315]

Great channel man

[@stuartdalby1210]

Hi Joe great video as always I’m sure you are going to have great success with the channel 👍 any chance of seeing the work on prepping the cars particularly the high end motors

[@TheBaySelfDriveCarHireLtd]

Let me say, i wish i could be more like you. I get to upset when cars are returned damaged, I can’t have the humour you have.

[@thelogbookcc]

Oh you should see me off camera mate 😂😂😂 In all seriousness though, I try not to focus on each car, rather how we are looking at for the quarter. I’ve found that watching each deal too closely can cause far more stress than I can handle!

[@norb0254]

I have been in the motor trade 40 years though you can deduct 12 years when i was a mechanic in the army....No one trusts no one ,,,Customers buy cars from dealers ,i have suffered it ,bought a brand new car ,it had issues some cosmetic and i was told put boot polish on it ..Long story short after i contacted the manufacturer all issues sorted ..Second hand wise people trade them in ,mainly because they have an issue .Take it to whoever is buying it ,clear faults pam it off ...Sellers then pam it off in auction when they see the issue ,some declare the fault some don't ...Some may just sell it on and ignore the customer .A big problem is the skill shortage with mechanics ..Younger mechanics want a fault code ,,so if you have a drone from the gearbox /diff since a code is not present they cant diagnoise it ,,And even with a code ,if it is a difficult one ,they clear it and give it back..Now you can not charge someone for no fault found ,but they hit you with a charge for using the diagnostic computer ,even if they haven't

[@thelogbookcc]

Couldn't agree more on the shortage of mechanics... or as they are now... IT technicians... it is a sign of the times.

[@andymccurley1]

Yep..keep up with the ramblings, and perhaps more videos on your skills at buying cars? What kind of things for us mortals to look out for.

[@thelogbookcc]

Thank you Andy, roger that, series to follow on how to buy and make money… which occasionally we do 😂😂

[@jackspratt4343]

The dissolving plastic buttons is also the same on Maseratis. Wheeler Dealers showed a much cheaper fix, where they had the new buttons laser engraved . A couple of hundred rather than a couple of grand.

[@thelogbookcc]

Love a bit of Wheeler Dealers for this sort of stuff!

[@ianrobinson68]

People get addicted to gambling , booze and drugs. I’m getting addicted to car trade channels on YT. I thinking of setting up a self help group as I’m sure there are others out there like me ? Started subscribing a few weeks back as a result of Joe at Berrow. As others have said you are a natural on camera. Did you casually drop it in to the conversation with the guy with the warranty claim that you had copped for a repair on his PX BMW ?

[@thelogbookcc]

This made me chuckle 😂😂 thanks! I didn’t mention it, honestly at a point I just can’t be bothered with it. I made money on the car I sold him, will make money on his PX and if he is the sort of guy that is happy to stick a problem in someone else then what good will telling him do, he will probably enjoy it! We all move on and I keep my swimming pool heated 😂 (I joke, don’t even own a bath!)

[@greenzero3389]

Another great video. Why don't you include a bit of AI, like chat GPT in your trading decisions? Could be interesting ??

[@thelogbookcc]

Quite like the sound of this actually…. Not that I believe them! Great idea thank you!

[@sadiqalam2815]

Just watching it, but from the title, most people lie because they think the price will go lower for the trade-in😊

[@bigdude8470]

Love your honesty… believe me , just made a list of all the cars I’ve owned since passing my test and I’m up to 76😱…and a lot of dodgy garages and purchases😂…. Sadly your motors are out of my price range , but when I win the lottery , I’ll be paying you a visit😊

[@thelogbookcc]

Thank you Big Dude, I really appreciate it and I’ll bet you have some stories too!!

[@The_G_Syndicate]

"I challenge a man, women or toaster" hahaha

[@thelogbookcc]

🤷‍♂️ it’s a modern world! 🙄

[@tripled8807]

I have started asking customers "what doesn't work on your car?" Or, "what faults does your car have?" when walking round the px with the punter. Particularly if I can ask whilst talking to them face to face. Don't know whether the guy with the oil leak may have confessed though

[@thelogbookcc]

Doubt it mate but a fair call, I normally ask but am guilty of being trusting

[@thebeardedcartrader]

Another great video Rob, what was wrong with the Ford KA? Guess you will cover that in the next video?

[@thelogbookcc]

Thank you! Good news on that one, was a stone stuck in a calliper! Phew! However that car will be the start of a new journey I am going to document soon 🙄😊😊

[@thebeardedcartrader]

@@thelogbookcc Phew, not an expensive fix 👍🏼. Ah OK, looking forward to it 👍🏼

[@davidheller3998]

Hi Rob you are a natural KZbinr, very easy to listen to and watch, you have that rare skill of being able to keep your audience engaged. Luv your openness and honesty. You’ve got loads of potential on this platform Rob and I’ve got a feeling you’re going to amass a lot of subscribers! For me personally my only gripe ( I’m a Christian) is try and go easy on the blaspheming it’s a tad offensive. Take care and God bless, Dave

[@thelogbookcc]

Hi Dave, Thank you for this feedback, I really really appreciate the kind words, it means a lot. I will try to stop the blasphemy, and didn’t even realise I was doing it. Please note it’s not intended and arguably less offensive and some of the things you hear in this trade! Hope to keep you on board and please note every time I slip up, I will think of you in editing! God bless you too!

[@davidheller3998]

@@thelogbookcc you got me Rob as a loyal subscriber. Looking forward to following your journey. Onwards and upwards! 👍

[@fatwalletboy2]

The GTR buyer......my gut is saying he will be back on your channel in some form or another......

[@gaspode505]

Say no more, trade in from Bradford or Birmingham 😂

[@thelogbookcc]

👀

[@davidquinn7144]

Ford kuga issues if you have one .get rid before 50.000 miles it will have management issues I can bet .

[@thelogbookcc]

Noted and thank you!

[@KipKippax]

I for one enjoy your ramblings and the faces you pull too

[@thelogbookcc]

Haha, I’ll cancel the Botox then 😂 thank you!

[@marcusjourneaux1008]

👍👍👍

[@Taylor40667]

You should link your garage website in your bio to browse stock

[@thelogbookcc]

Noted! Thank you

[@petewatson4093]

Like Dj Gotti said "Buyers are liars!"

[@thelogbookcc]

Hear hear!!!

[@antzw]

Boy oh boy...Had a bad day?..Not as bad as Rob

[@thelogbookcc]

Tune in to feel better about your life! haha!!

[@thegarage2269]

you should make customers sign a declaration of no known faults with there trade in if you plan on retailing it, the price of lying is to void any warranty they have with you on there new car, it works both ways with the type of cars you are selling, for some reason the customer thinks its ok to stuff you with there old problem only to expect the world from you with there new purchase. even if it wont stand up in a court it will make the customer think before shafting you

[@-DC-]

Lol wouldn't be worth the paper it's written on as a Dealer you are deemed the expert in any buying or selling Transaction, If you are retailing PX's you HAVE to inspect them thoroughly .

[@thegarage2269]

@@-DC- i know, but psychology plays a big part in life.

[@Graham-rc1cp]

New segment - Rob’s Subway of the Day…

[@thelogbookcc]

Fast track to 30 stone 😂😂 love that idea!

[@kieronfoster9400]

Mixture of both please

[@thelogbookcc]

Noted! Thank you

[@tim1289r]

What was the name of the chap that fixed the oil leak on the sump? 😆

[@thelogbookcc]

FAR Servicing - Low Moor, Bradford, mention me and he will take care of you. Great business.

[@christurner6430]

Surely most cars are sold by private owners because there is A PROBLEM?

[@thelogbookcc]

Meh, you win some you loose some.

[@paulwhite2533]

Left Huddersfield to Canada with used car business…. Just as grim and dishonest here…. Closing after five years ….. utterly thankless experience

[@thelogbookcc]

Oh thats grim, I am sorry to read that Paul... that rules out Canada!!

[@silvermane9370]

i worked in the motor trade forty years ago and i can assure you the biggest liars in the industry were the customers with part exchanges. Talk about forked tongues.

[@manfredarcher645]

Yeah cos car dealers are all straight as a die

[@leedstown]

Have you a link to Charlie's garage at Bradford please

[@thelogbookcc]

FAR Servicing - Low Moor, Bradford, mention me and he will take care of you. Great business.

[@leedstown]

Where is your unit /car sales?

[@thelogbookcc]

We are based in Bingley.

[@me-gb2wp]

Rotten watch

[@Marcbolan1977]

I’m must have missed it.the smoke being a turbo?so why the sump sorted it?….my head aches.

[@sanmiguel4019]

Rob was driving that X1 to Charlie's and it started smoking on the way there, the sump repair Rob was talking about was on the 420D that he was picking up from Charlie, hope that clears it up!

[@thelogbookcc]

As @sanmiguel4019 said mate!

[@pauloneill8912]

anyone else hear gary barlow here ?

[@jondanby3790]

Steve coogan

[@aceace5457]

i am disabled so cannot come to you , i have a vw golf r estate v7.5 so the new digital dash and it is 4wd , fmdsh , mot runs out in sept but it has passed all mots to date , 1 previous owner who looked after the car extremely well, only done 55k so low mileage , i bought the car on finance 2 years ago and still has some payments to make , what will you offer me , 26k is what i bought it for 2 years back. i love your channel and think you are an awesome guy very straight forward , please reply to me ,

[@chrishart8548]

Probably still worth around £20k. But that's not trade. That's what a garage sell one for.

[@aceace5457]

@@chrishart8548 would you be interested.

[@thelogbookcc]

Hey, thank you for this, feel free to drop us an email - [e-mail] with your details and I will give you a call. Thank you