Why Is The Royal Mint Quality Control SO BAD!?

#Gold #silver #theroyalmint
​‪@royalmint‬ You need to do better, this is UNACCEPTABLE
This is happening again. The Royal Mint quality control is not fit for purpose. Customers are far too often let down by their quality and it is starting to get very embarrassing. How does something like this happen? I really want to make videos where I don't complain and moan about coins but I find it very hard when the hard earned money I put into gold and silver products from The Royal Mint come like this. There is no hiding from this ‪@royalmint‬ Something has gone very wrong to have a coin like this sent out to a customer, even in bullion form.
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The Royal Mint, Coins, Gold, Britannia, Royal Mint, King Charles, Silver, Silver price, Gold Price, Price of gold, price of silver, coins, coin collecting, stacking, bullion, invest in silver, invest in gold, royal mint coins, royal mint quality, quality of royal mint, what coin to buy, should i buy gold, should i buy silver

[@TheSilverBackStacker]

Royal mint could be in the top 3 best coins to buy if they could increase the quality of their coins. It's just sad

[@BackyardBullion]

Totally agree.

[@stephenbeyer4315]

It's a special "hand dropped by Royal Mint" edition. Worth extra 😉

[@georgeiii2998]

Speaks volumes when their circulating coins are better than their collector's coins...

[@bobdigi500]

The quality control, laziness and lack of pride by the Royal mint has completely ended any more silver britannias by me. Over half my 2022 1oz britanias have milk spots.

[@BackyardBullion]

Totally right. Its the lack of pride that EVERYONE in the production line seems to have. The account managers and customer service people get a lot of flack for their mistakes.

[@jamietaylor5570]

You'd think they'd at least sell the dropped ones as raw rather than carded!

[@BackyardBullion]

They do it like this because (in my opinion, I cannot prove this) they send a certain amount out like this because eventually someone wont notice/care or be bothered to return it.

[@the_islandstacker]

Just when I thought they were getting on top of the quality issues. Such a shame!

[@KingKonggb]

BYB....it happened to me for the Silver Bullion ones. Can they seriously not QA their QA dept!!!!

[@BackyardBullion]

Sucks!

[@timwilcox960]

What's shocking, I think, is that the RM sent you - with your huge social media reach/influence - a coin with a 'ding in the rim'. Surely they have a list of of high profile customers, and it's someone's responsibility in the dispatch dept' to ensure that nothing gets shipped to these people that's anything short of top notch in quality? Sheer incompetence on their part.

[@fontane007]

Ha, I’ve had a 1/10 gold Britannia for months and had no idea it had a cellophane wrapping on it. Looks so much better without it on 😀

[@GingerWildcat]

That literally qualifies as an error coin. If that happen with a penney it would increase its value by a %50 - %60,000+ premium wth 😂

[@meatlemonade3338]

youd think after going through all the trouble to get a nice polished coin, you'd be a little more careful than to throw it across the room to ol' Jerry who's pulling them out of the pile on the ground and sticking them in the cards

[@TexAnts-xp7tl]

Honestly I'd be buying as many King Charles' as I can... There's no way he lasts as long as his mother did. There's probably gonna be a market for them in a decade or two.

[@BackyardBullion]

Well, maybe this will be so!

[@meteoman7958]

It seems the keyword here is bullion, both the RM and the RCM consider it to be just metal. Though the RCM did eliminate milk spots after many denials that it was a problem.

[@tomtharos4440]

It’s just bullion. Pretty packaging doesn’t make it anything other than just bullion.

[@silverbeancounter]

Horrible!!! Man BYB, it's always a bummer to open a package and get something messed up like that.

[@BackyardBullion]

it sucks. Horrible.

[@danielwalker1053]

Nice to see the new vid BYB, Still Loving our 50 piece Tetris set more every day in Kennewick Wa!

[@Jack-hy1zq]

Until they sort out quality control I won't buy RM.

[@johnking2271]

At the prices you're paying, you should get perfect coins....hell, even King Charles is staring straight at it!

[@sharkwaters-xb9kc]

😂😂😂😂

[@dellunn7026]

just had mine arrive today as well, one had a ding in it as well, not impressed when your paying that bit extra to get it from them direct

[@BackyardBullion]

Not good, if it has a ding like mine send it back for a replacement.

[@dellunn7026]

@@BackyardBullion thanx i did wonder, my 1st lot coins , been watching your channel a lot as was looking for a way to invest and chose silver and gold as the way forward for the future so thanx from a newbie

[@Mr2Badboybrown]

the damaged coin looks as if it was stripped a little

[@jackmorton8776]

I’ve also noticed problems with quality control on the gold Britannias. It’s frustrating spending close to $2,000 on an uncirculated coin with a blemish from the Mint. I thought it was just my bad luck, but it sounds like others have experienced this.

[@LatimusChadimus]

The person who dropped that should have taken some cash out of their paycheck and purchased the coin for themselves at a 1% premium and put a better coin in the assay card

[@chrisb.h4605]

Or been sacked ... the R.M need to get rid of some of the most incompetent staff ... which may mean 95% of them.. 🤣

[@BackyardBullion]

I cannot say anything but I agree.

[@shauncorless8965]

Well known for terrible quality control ,,,it's been like this for yrs and always overpriced 🤔

[@caseymims2479]

Milk spots on silver you would think the gold coins would be looked after better.

[@matthewhopkins666]

It is annoying that they have such an attitude with regards QC when it comes to items like this or their coin series like the Beasts etc. They kind of like to have their cake and eat it, they will happily charge a premium and market these kind things as collectable series or commemorative items etc but any complaint about quality is just met with "it's only bullion".

[@chrispiasecki8389]

I can never bring myself to pay the full Royal Mint premiums, as when then mess hits the fan, I'm not confident I'll be able to find buyers willing to pay well over the odds for pretty things, when the market will be for the precious metal itself. I'd have always said that bullion coins are primarily reputable (fineness and weight) small lumps of metal for investment and are not intended to be pristine (though some of the old Britannias did come out well), so if you're collecting for aesthetics it's kind of an 'off-label' use. One thing I've learned in life, is no matter how much you pay, you can't expect things to be perfect. If you accept that, then you'll save money and not be let down so often. Also there are a couple of websites (if I direct link then they'll probably cease to exist!) that you can buy silver in the UK at a decent price (less than 20% over spot all-in, which is of course more than gold premiums but for silver I don't see you getting it cheaper including delivery etc), so don't get suckered into spending £800+ per kilo if you just want investment silver.

[@kian925]

I would never buy direct from RM. Buying from online bullion dealers is cheaper and they do a better job of QC. I don’t get crappy coins from dealers. RM customer service, quality control and pricing is Sh!t.

[@BackyardBullion]

Well, yes you are right. In theory with these being in blister packs you would expect better quality than those supplied in tubes and stacked on top of each other. Hence me willing to buy them for a higher premium. I was wrong.

[@kian925]

@@BackyardBullion I’m 6 months into stacking and 98% of what I have is Britannias. I think they are a beautifully designed coin. I even have a 1Kilo. Silver Britannia. After all the issues I have had with dealing with them direct on my first purchase I have never bought direct from them again. They are truly just rude people who were annoyed with me even calling.

[@GoldLibertad]

I purschased a 1oz American gold eagle a while back and it came in a bad shape (3 dents on the obverse of the coin with a few dents.) It's a 91% gold composition with a mix of copper to strenghten the coin in case it got dropped.. Still got seriously damaged and coming straight from the U.S mint. The royal mint is not the only one with bad quality control. That's one of the reason I like to purchase graded coins especially if it's a collector piece.

[@MRkriegs]

What year was it? 2022?

[@GoldLibertad]

@@MRkriegs That's right 2022. How do you know??

[@silastan1504]

I've just got a £2 2022 UK Silver Proof Coin' from the 'Celebrating 25 Years' series. The edge inscription 'Standing on the Shoulder of Giant' could faint show. Stark different from what you see on their webpage. Do purchase with discretion.

[@Kick_Rocks_]

Not acceptable in the least

[@spincolor]

6:24 love the new security feature

[@silverismoney]

Again the mint quality is down the toilet and it's sad to see but i'm not surprised. See i'd be willing to accept coins like that if they had a decent discount but they don't they just sell it like any other but the fact is I can get better coins from places other than the mint at prices better than the mint. They just don't care anymore. Pretty sad really when they present themselves with an air of quality and finesse.

[@tredici72]

The standard of their QC is scrapyard level, no one expects perfection, shit happens, but it happens too frequently at the Royal Mint.

[@jockmahon]

You should but from Atkinson's, 100 1oz = £2750, on the royal mint site it's £3340

[@tiffisfine1665]

I had to send the 1kg silver Queens Beasts Completer back because the Queen's face had a scratch on it. How do you miss that?

[@gingerLad]

Makes me worried about 5 coin proof sovereign set we're both waiting for!

[@jamietorrance9074]

Do you think it's better to keep the coins in the cards they come in? Does it affect the value at all?

[@BackyardBullion]

It adds maybe £5 value. I just like the presentation of them to be honest, nice to look at

[@secretstacker]

Am sure the mint are just trolling you and see a byb order and play rugby and football with it before sending.🤣🤣🤣.. Great vid

[@tommcstacker4216]

I can't tell on my phone, are those in airtights also?

[@BackyardBullion]

Yeah, in theory.

[@albertboulderwardthe3rd590]

Silly question (probably) but why do you take the cellophane off when its obviously there to protect the coin/card?

[@BackyardBullion]

I don't think it's there to protect it and it detracts from the coin. It's like saying why take off the cellophane on your phone when you get it.

[@qrptedmac]

I just pre-ordered 2 of those. Now I’m worried. 2 1/10th oz. So maybe I’ll be ok.

[@BieBoe14]

I have had about 5 coins now with issues from Royal Mint and the seller says it's normal 🙈

[@K_2__]

The fact it got tossed into a card with that sort of a huge mark really means they don’t give a shit. That’s insulting as hell when you’re paying thousands for coins. Edit: proof coin showed up with a huge scratch. Disappointed but not surprised…

[@nelsonalquino9590]

salamat sa pag share ng collection mo boss godblees po sa channel mo

[@dleetr]

If you front the premium for a carded coin, you expect ms70 bullion.

[@dleetr]

This said, the Mint has been under the gun with getting product out. But it's a carded display coin. If it was a cheap two pound toy , it wouldn't be acceptable to sell at retail. So it follows that your half ounce shouldn't have been sold.

[@BackyardBullion]

I don't even expect MS70 from this carded coin, just one that isn't damaged like this would be nice!

[@dleetr]

The concept of the coin being ms70 is that n reference to the idea that freshly minted and uncirculated coins, should present as perfect coins, because they haven't had a life yet. Someone's bullion dealer maybe on spegtacular's channel was making this point about it in the context of the worth of grading ASEs and other modern bullion coins, when they all should be 70s. Now obviously there's flexibility in my thinking, but damaged product is damaged product, as I made the analogy about not even a cheap toy being able to be sold (at full price) if it's damaged. If something which costs one pound and is made out of plastic has a dent in it, the dealer or manufacturer takes the hit, not the consumer. It's standard business practice in every other retail sector. So why does a mint getting higher margin from a coin than a cast bar, precisely because it's a coin, think it doesn't have to conform to this reality of meeting customer expectations of intact stock being delivered.

[@vXSlayerrXv]

I need help I have gold bar Britannia 1g and 1 of them has the Britannia not as sharp as the other

[@davidmartin2957]

Like the coins and the sense of history they embody, as a numismatic bod I don’t see much wrong but unfortunately I do not and can not acquiesce to them representing Britishness. But hay each to their own.

[@BackyardBullion]

Thanks for sharing your thoughts!

[@chrisb.h4605]

I'm sorry to see that , I also got a 2023 QE II gold quarter ounce that genuinely looked like it had been placed on the floor and kicked , same with the silver in fact ... they seem to have lost or forgot about my replacement.... ( silver ) it's just as well I didn't send the gold back , as that would have gone missing also.. just wondering if you've had any memorial sovereigns through yet? many have .. but I'm still waiting ... no such thing as first ordered , first despatched with the R.M it seems...

[@BackyardBullion]

Not good at all. Sorry to hear its all too common.

[@justdoitadventuresreviews4664]

Send it back damaged goods. Do u think a on line petition would make the royal mint change there ways or would everyone that signs it be wasting their time ?

[@BackyardBullion]

I think an online petition will do nothing. I have tried reaching out to their customer services team as well as the CEO's office and had no reply. Considering how much I spend and how much free marketing they get you would have expected a response.

[@jamesmck896]

Did the mint replace your coin?

[@michaels3769]

Does sun do anything to capsulated silver???

[@therealdjanvrin]

I some ways you are lucky they actually delivered an order in less than 4 months... They seem to turn out more excuses than coins.

[@paulb8195]

In terms of design and concept, RM is among the best. Their security features are also innovative. However I would stick to their gold coins and not silver until QA improves. I think it is better to buy from a dealer where you see the physical coin before purchase even with a small higher premium. All said, still RM coins are lovely to collect or stack.

[@David_Quinn1995]

how much over spot does the mint want for these coins? I am the guy that goes to my shop and buys the scratched and milk spot silver coins but I wouldn't be happy paying much of a premium if thats what the mint ask for.

[@targettmark88]

My friends have you got other vendors that sell gold and silver in the UK other than RM ?

[@BackyardBullion]

None others that are half as good with designs and volume

[@rob_the_med_grower8297]

i leave the cellophane on my assay cards to prevent scratching on the card.

[@StealthyStacker]

I’m not happy with the royal mint! I absolutely love there designs I do but every coin I get milks up every SINGLE ONE

[@365DaysofSilver]

Such a shame!

[@alexanderbrunel1209]

Send it back

[@1betterthan]

Think you have had some bad luck when it comes down to quality control from the RM, think i have had up to two silver proofs that have had some sort of damage in the past. I really hope RM can get it together and sort out there quality control sooner the better.

[@jockmahon]

when he becomes king will they reissue the coins with him wearing a crown?

[@BackyardBullion]

I don't think so, I think he will be understated like this for a while.

[@jockmahon]

@@BackyardBullion true, not a good idea looking like p Diddy when people can't afford heating

[@roma5770]

No. King's are not shown wearing a crown. Only Queens are.... Unless Charles fancies mixing it up a bit!

[@happybullion7811]

Really great video. Very informative!

[@womblestacker7993]

So miss the group orders

[@BackyardBullion]

Me too!

[@grandpafossil]

Very disappointing to be sent something that’s clearly production damaged. Maybe the boxed ones will be better 🤣🤣🤣🤣🤣🤣

[@changechange9972]

I think the 2023 Britannias with the Queen’s effigy will command a high premium in the future… as it’s her last.

[@duanekraft158]

I LOVE THE BRITANIA COINS, TO ME THEY ARE ONE OF MY FAVORITE COINS TO STACK, THE PRICE IS ALWAYS BEEN BETTER THAN OUR U.S. GOVERNMENT COINAGE, GOD BLESS.

[@davethornley1955]

And another day passes and the RM keeping up their usual standards. As I have said previously I think my Charlie coin must have gone under the radar as is excellent. Do you buy from RM so you can send back? My you must be busy.

[@matthoffman6962]

Isn’t this coin technically still bullion? If so you can’t expect 100% perfect condition coins. Even proof coins aren’t 100% but they should be 99% at least.

[@miniman7361]

It’s not acceptable when you pay so much over spot 😤 keep showing the damaged coin until they replace it if they get funny about replacing it 👍

[@BackyardBullion]

Yeah, I will certainly be doing this. I have reached out to the customer service team, the executive office and other channels for comment or engagement, so far nothing.

[@bryanomer2828]

I would keep it. I'm sure you will lose a few bucks on it in the end but I think it gives it character and makes it a good collect peace.

[@BackyardBullion]

Maybe.

[@hazepheno925]

Anne Jessopp might as well have dropped it herself.

[@duanekraft158]

I like the coins in the cards like that.

[@michaeloffen7513]

Let it sit then sell it as a misprint.

[@whatmattersmost6725]

Sorry to say just horrible, if you look right above the CH has a scratch on the 1/4oz. No QC and dusty on the 1 oz....

[@stuartmcmahon8870]

I do like a good moan every now n then, great rant!!

[@BackyardBullion]

You must love my channel then!

[@SilverStruck]

I really like RM gold bullion coins! Too bad they can't figure out how to handle coins properly. Very nice set of coins on the table👍👍

[@BackyardBullion]

Its amazing how bad they can get it sometimes.

[@womblestacker7993]

Not good send them bk

[@BackyardBullion]

I will be doing so!

[@nonjaninja4904]

I think he should have worn the crown. I mean come on, you're the king!

[@silvestor3632]

Made sure to get King Charles first strike first year.

[@richardakroyd6479]

Think its funny RM are advertising on a video picking apart their coins for the bad quality control 😂 Don't think they'll get many sales.

[@denis9450]

The thing is you will have more clout getting it changed than us they need to do better

[@roystroble3354]

Funny he doesn't have a crown

[@crystalsheep1434]

Sad

[@vm.999]

Oh God 🙃

[@sharkwaters-xb9kc]

why are you lot crying, it’s bullion not proof

[@BackyardBullion]

You would be happy with this?

[@sharkwaters-xb9kc]

I don’t know about your issues. I only purchase proof coins

[@haroldmclean3755]

M I N T ⭕ E R R O R ❗ That's a Hideous Rim Knock 🟤