WHY LOCAL BIKE SHOPS DONT LIKE CANYON *CANYON AEROAD THOUGHTS*

These are just my feelings and thoughts on the canyon brand and there bikes in general, Im a huge fan of the actual product and the way they market themselves but this is just my opinions and feelings of dealing with canyon bikes and my thoughts on how I feel about them and also other local bike shops in the area
Please lemme know what you all think of the video and what are your thoughts on the new bike and also the canyon product.
See you all in the next video :))
Please like and subscribe if you enjoyed the content

[@austball13]

I'm sorry, but your "personal take" on why bike shops treat customers of other bike brands differently is why I hope those shops go out of business. Customers don't owe these shops anything (although a lot of the shops out there seem to think so) and with the power of the internet, consumers aren't so naïve anymore to just blindly trust bike shop salespeople. If consumers are able to buy a better valued product online for a cheaper price, they would be dumb not to do so. Many LBS don't offer anything of particular value on top of the sale itself, so why should someone be expected to pay 33% more for a product of equivalent value? One of the local shops around me was always rude and nasty everytime I brought in a bike from a brand they didn't sell. My dad on the other hand was always treated very well when he visited...it just so happens that he purchased his bike from them. After visiting them 3 times, I decided to never go back. My dad, after seeing how I was treated, also has vowed to never give them his business again. Another shop in town is friendly as can be and even has cheaper service rates than their competitor. They treated me with respect despite the fact that my bike was of a differing brand than what they sell. I hope they thrive and push the other shop out of business. I will support their company and others like it. A lot of shops act like the mob where you have to do something for them (i.e. purchase a bunch of product) for them to treat you well. I will not support those businesses and instead actively hope for their demise. Nobody owes any bike shop their patronage, and the sooner shops figure that out, the better.

[@GCPerformance18]

I understand completely thanks for your side of things :)

[@singlespeedsoulja8415]

It is always a good idea to learn as much as you can about bikes because these shops are a Business first and actually helping you is about number 34 in their prioroty list. Seriously fck local bike shops, we're not in the 1970s no more.

[@elmerrichardson6413]

Here's my 2c: Regardless of where I bought my bike, If I need service, I take it to my LBS. I have a Canyon, it's been serviced at my LBS, because I'm a regular customer who's had all bikes (none of which bought at this bike shop) serviced with excellent customer service. It's simple: bring in your bike, have it serviced and pay for services. At end of the day the LBS made a sale. Isn't that the point of owning a shop? If a shop owner is going to provide lousy customer service, because a Canyon arrived for service, what the hell are they in business for? There are lots of Canyon owners out there, If I had my own shop, I'd put a huge sign out that reads: WE SERVICE CANYONS! I'd make them feel welcome and provide them with good service. I'd gladly make that dough, since so many shops turn there noses up at the brand.

[@GCPerformance18]

Because buying canyons is almost like supporting a business model of going consumer direct and if all other brands followed then your local bike shop won’t be able to stay in business just doing service alone. I’m not saying I’m like “ oh you have canyon get to the back of the line” I still am respectful and do everything but I charge them normally and don’t give them the priority as if someone bought a bike from us. Like if you bought a bike from us I’ll try to get it in and out maybe to save you a trip or maybe just a quick adjustment at zero cost. That’s all I’m saying. I don’t have anything against the consumers who buy them because they want the most for there money and I understand but this is my point of view coming from owning a store and being threatened by bicycle brands skipping retailers and going consumer direct

[@elmerrichardson6413]

@@GCPerformance18 I understand your point, I was speaking from a business standpoint. I know the Covid crisis has helped the LBS' bottom line and generate a lot of interest in cycling, since a lot of gyms are still shut down. That being said, the LBS should take advantage of this environment, providing a great shopping experience which buying direct can't do. I'd like to see other shops start doing video channels like you're doing. Also I rarely let my shop do anything for free for me, I pay them anyway.

[@davidterraza889]

@@GCPerformance18 i think that, just all others business, you have to take the reality and adapt your business to this scenario. You cant punish canyons owners with a different quality of service just because they didnt buy it from your store. If you are doing that, all your costumers have to know it and get their bikes to another place. What if all the bike brands start selling bikes online only???? You have to do something to survive and change your business model. Dont blame to canyon or their users for this, you have to adapt and improve your game.

[@waynosfotos]

@@GCPerformance18 spot on! I always support bricks and mortar stores.

[@87togabito]

@@davidterraza889 to be honest, as a buyer supporting their LBS (bought my bikes from my LBS), I’d be annoyed if I got the same service as a canyon dude (be it service job price, wait time etc)

[@misterzero84]

If stores treat customers who bring in Canyons differently than how they treat customers who bring in a bike from a major brand but that they didn't sell directly from that store, then that is fine, but it won't be a local business that I support. Stores act as if they are entitled to sales and their customers are their source of charity instead of being a business.

[@GCPerformance18]

but buying one of those bikes is still under the same ecosystem like a retail sales type. the canyon business model is to do away with retail stores and turn them into service departments only which is not possible for a lot of these stores....... you understand? Like we dont treat them differently like as in go out of the way to upcharge them But charge them for everything they are asking to be done because it is a business at the end of the day, but if someone bought a bike from us or a similar brand that supports lbs then we might just be like dont worry about it.... not being dickish, idk its hard to explain. and were not entitled, were just gonna choose to be ran more like a business and charge for everything instead of helping out someone who bought from us..... like if you bring your car into the dealership that you bought it they would maybe fill up your fluids and air in the tires and maybe a free wash because you bought from them instead of taking a car you bought from carvana....... Honestly not trying to be rude or entitled just trying to give my take on it coming from a guys livelihood is working/owning a retail store which when they sell they want to intent to cut out retailers........

[@DanTuber]

@@GCPerformance18 I see your point but have to side with misterzero84. I don't think consumers value those little things you do as much as you think. Don't get me wrong, it's nice. But everytime I walk into a bike store, the prices of EVERYTHING is so damn high (clothing, accessories, parts, you name it)... at that point i'm not thinking yeah i'll pay double to support my LBS. When in reality i can pay half or less to get the same thing online.

[@cpcxgsr]

@@GCPerformance18 that's no different than if I bought my bike from Store A and get all their complimentary/discounted service. And a few years down the road, I move to a new state... I walk into a reputable shop for service. The shop still wouldn't treat me as a regular customer. They will treat me as a brand new customer where they will nickel and dime me. Same will apply for anyone buying a Canyon online. They will eventually need to get their bikes serviced. But they won't get the free/discounted service that a person that bought the bike from you will normally get. Which is fine. Because you as a bike shop can make more money off of those type of customers. Pure profit and less bs from customers trying to milk off of you for free service.

[@GCPerformance18]

@@DanTuber yea I get ithoneslty at the end of the day it does all come down to price, and canyon is doing a great job at that

[@GCPerformance18]

@@cpcxgsr yes this is true to, good point :)

[@lennart8996]

The weird thing is: I’ve never seen a bike shop offering me a fit when I was looking for bikes. Not even specialized. They just gave me a 56 and a 58 and said: which one feels better. That’s not the service I would like to pay double the price Almost any bike shop I went to wanted to screw me over. Almost any bike shop I went to just tried to get rid of their old stuff. I get your points and I would really like to be able to afford a specialized.

[@mrluis9456]

Thats what happened to me too when I purchased my Allez sprint, In March😂😂 sneaky Bastards

[@lennart8996]

BigLuu I mean it’s not a problem if you can afford to buy a new bike every other year :-) Most bikes are too much spec for my legs anyway^^ I guess I would be as fast on TIAGRA as on my ultegra :D Have fun with your allez :-)

[@GCPerformance18]

im sorry to hear that, I always start off with that and tell them about the services we offer beause there are so many stores around me that we are almost selling ourselves more then the product because there is a bike shop on every corner in south florida near mimai so we have to have good customer service and I always will sell the customer what they want and try to neevr push someone on inventory we have just ot make the sale

[@chrisvanbuggenum871]

I've found some shops are really good, and some are really bad. Its not 50/50 either. There are far more bad shops than good, but the good ones do exist. Keep searching, its worth it.

[@steveindorset]

Chris van Buggenum I totally agree Chris there a shop near me and my experience with them was shocking! But I go to a shop that’s 30 miles away because the service is obviously excellent, but when I walk in there’s a guy I bought all my bikes off who treats me like an old friend, puts a cup of tea in my hand asks me how I’m doing etc. I’m in sales myself and appalled at how little bike sales guys know about actual selling! The golden rules are “people buy from people” they never buy off a company so if the customers doesn’t like your guy you ain’t selling!!. “Every sale must be a win/win” otherwise you won’t make money or they won’t come back. “People never really remember what you said to them. They remember how you made them feel”. If you make them feel valued they’ll travel 30 miles just to buy an inner tube from you!!....just like I do!

[@Big2Planker]

I think this is a bad store strategy. Considering that bike shops make their money on service, you should be open to servicing anything that comes into the shop (within the last 15 years or so). I’ve never gone back to two shops that have given me grief about my Storck Aernario and my YT Jeffsy. Now that I have a Canyon Grail, if there’s any negativity coming at me when I go to someone for some expertise and willing to pay for it, that’s my last bit of business for that shop.

[@GCPerformance18]

I understand where your coming from

[@okreidieh]

@@GCPerformance18 I ride on a budget because I'm still finishing medical training ... Brought my used 15 year old trek 5000 to a shop and they gave me grief about the bike ... I skipped them and went to the next shop over ... One more year and I'm an attending and guess which store il go to when I buy that top of the brand line then? You need to treat people with respect regardless of their brand ... I can service my own bike and buy much cheaper online ... When I come to you it's to support this environment that enables my hobby but I'm not taking any grief over the bike I come in with

[@Max__apex]

😂😂😂😂😂😂😂 Downhill carbon bike with front + rear suspension £2500. STRAVA climbing INSECURITY = $$$$ 😂😂😂

[@MongrelsCycling]

true, not many bikes shop offer bike fit and if they do, it's not free of charge for buying bike from them.

[@chuiwyjustin]

love canyon. Why should i pay for the middle man, when they don't really offer me anything extra?

[@GCPerformance18]

Some people get a lot out of a shop, I sell bikes to people 7-8 years ago who still come into my store who just come in and pick my brain and we talk about upgrades or even just chillen for rides on the weekend. You won’t get anything from the middle man if you don’t go in there and find out.

[@radselekta]

Canyons are great until you get a problem and need support from Canyon. I was in love with Canyon. I had 2 bikes from them and one had a problem it took almost 4 months to solve it.

[@dirtyfork1]

From bike shop you have a direct communication with the dealer. It is easier when solving issues, advising,etc. Like the guy said you should think about that when you see the price difference.

[@misterzero84]

Melvin Tan just donate and set up a charity fund for them then which is essentially what you’re advising

[@WeProvokeThought]

@@melvintanchannel That does not make any sense... If the bike shop maintenance bikes...and a bike is brought in for a service issue... The shop makes money from the maintenance...like a car dealership that sells and services cars! The Infiniti dealership Service Shop I went to last week had Hyundais and Toyotas in their bays, being worked on. As a businessman...why do I care where you purchased the bike from...if my business is to repair it...and there is a charge for that...? I will repair the bike as I would any other bike and look forward to seeing you again. "Cash or Charge?". I just hope this is not the thought process of many shops...because NEWS FLASH! In Northern Florida their are Mobile Repair Companies popping up since this COVID Shutdown...Beard Bike Doc (look him up) is one of many that is killing it. He will fix your Huffy to your Trek... This does not seem professional.

[@johntrussell7228]

Thanks for being upfront and honest about it. I've been a Specialized rider for over a decade now and always support my LBS. I love what Canyon is doing and the bikes look amazing, but at the end of the day the LBS is more than just a shop. It's a meeting point for people, it's a place to make new friends and explore your community. It's a place that supports the community and provides service for that community. Buying a bike from the shop helps support that shop and keep them in business. Some of my best relationships with people are from meeting the owners and employees of my LBS and then meeting riders and joining teams. I fully agree that shops should charge for the services rendered on a bike like a Canyon that was not bought from that dealer.

[@GCPerformance18]

yea, you get the whole experience maybe meet some people in there, learn about the local rides in the area. you know normal things I get people want the most bang for there buck for canyon and im okay with that, this was just my opinion from my point of view

[@alexxxxxxxxxx8850]

What about being discriminatory to other rides/people is amazing and cool. Nothing about that is professional or would make me want to spend my money with u if u can’t be respectful towards everyone and give them the same service as others which is literally ur job then u shouldn’t be in business. Coming from a detailer who’s seen it ALLL I still treat everyone the same and do the same good job I always do because it’s my job and that’s what I’m paid to do not be a dick to u because u have a different car/bike

[@charlesjeter5508]

Moral of the story is learn how to service your bike!!! I have a canyon ultimate and I do all services my self. It’s actually really easy if you have any basic knowledge on how it all works.

[@GCPerformance18]

that also makes sense too

[@OUTDOORS55]

I have a great local bike shop and I'm willing to "pay extra" to support them, in exchange for the service and support. Unfortunately, there are soooo many bike shops that I would never support. Good shops are few and far between. I completely understand why so many people don't want to deal with some bike shops. Its crazy to think that most people are willing to deal with ordering a bike, with possible fit issues, and possibly exchanging it BY MAIL, than deal with the local shop. Not to mention warranty issues through email on a 9k bike. If you have a good shop, and can help them out, please do so. If not, factory direct will eventually take over. Let the chips fall where they may🤷‍♂️

[@GCPerformance18]

thanks os much for that and I feel like I try my best with every customer to help them out so they dont even consider going online, but honestly canyon is a strong competitor

[@Max__apex]

😂😂😂😂😂😂😂 Downhill carbon bike with front + rear suspension £2500. STRAVA climbing INSECURITY = $$$$ 😂😂😂

[@Ryan31310]

At this point in the pandemic they seem to be the only company letting you buy a bike between now and a few months. while local shops are telling me july - december 2022 for trek / Specialized. A new unforseen dynamic to bike buying haha.

[@timothydu9415]

I went to a trek store looking for a full suspension bike. They had one bike. $5000. I was looking for $3000-$4000, so I asked them how far out a bike like that was. I would have had to wait until April. And had I seen the bike and didn’t like it, what am I gonna do? At that point, it’s pretty much just pointless to shop at a bike shop. Canyon Ftw, just ordered mine.

[@AndyT306]

which is why I use a local mechanic who doesn't sell bikes

[@GCPerformance18]

there you go, but there might be someitmes where he might not have your headset bearings or bottom brakcet bearings or not know how to bleed your disc brakes, who knows

[@AndyT306]

GC Performance he’s fully trained and worked on a variety of brands, and they don’t stock parts but they don’t discriminate

[@randerson1184]

I've been yelled at for bringing a Canyon into a local shop. I have little sympathy. Large, efficient online retailers have been crushing smaller businesses for years. I've lost two jobs because my employers were outcompeted. This is the reality of the free market. Adapt or die.

[@GCPerformance18]

Yea this is true and I’m sorry about getting yelled at. That sounds horrible and unreasonable.

[@mariomunoz7167]

I wouldn’t care. I’m watching my wallet. The roadlite 6 they offer is a wonderful bargain. The other day I was looking for hybrids with the shimano 105 grouper. The local bike shop I went to told me that for under 1200 a bike with that drivetrain is unheard of. Impossible.

[@clockdva20]

They have killer deals on entry level bike all under or around the 2000 euro mark .not forgetting their outlet store were you can buy returned bikes that have been fully rechecked and serviced for even more money off , or go one step further and by older models and complete refurbished models old demo bikes and test bikes yes they may have some marks on they but full warranty at even more discount .they are hard to beat with these sort of options the only others I know of in this sort of sales model is Rose bikes but they are still more traditional in their direct sales .then there is Bergamot from Hamburg my current home city since 2009 .they tried the same sort of idea .but ended up going through retail outlets over the last few years and after closing their only shop to the public . But I think they took a big hit during covid and are now selling a more streamlined collection of bikes to the public, Canyon are in a strong position at this time as long has they do not mess up.

[@glassmw9823]

@@mariomunoz7167💯👍👍exactly

[@gsmd770]

If Trek,Specialized,Cannondale,etc, sold there bikes at a reasonable price they could compete. The frames are all built in Taiwan and they pay peanuts for the frame. They'll turn around and sell it to you for some super hyper price! Hats off to Canyon. I live in Berlin and I remember when they started. I try to support my local bike shops in Steglitz. I've been to bike shops here in Berlin and I've gotten awful service. I've never gone back to them again. I recently bought a new bike(Pasculli). The company is a Berlin brand. Beautiful bike and ride for a reasonable price. I'll be buying the new Canyon Aeroad bike to go with my other new bike. Trek and some of the other big brands need to get on board and cut out the bullshit pricing!

[@minisurfbanana]

They dont pay peanuts in taiwan 😂😂😂

[@ARMANDMCGEE]

@@minisurfbanana good lord! Did you take that comment serious?

[@brunocyclist]

About 5 years ago I bought a previous year's bike I had lusted for some time in a reputable bike store in my region. Didn't know much about bike geometry back then, thought the frame 'looked' about my size. Had some reservations on how 'racy' it felt but the owner convinced me I just had to get used to it a bit. I truly loved that bike, but it never felt 'right' position-wise. A couple of years later I sold it after a scary descending experience in the Ardennes. Turned out the frame was clearly a size too small for me. So much for supporting your LBS...

[@eto2352]

Bike shops have to adapt to the changing market and figure out how to stay relevant. It's not the consumers job. Servicing any and all brands is one thing that should be automatic. You're not servicing a bike, you're gaining a customer. Any shop too stupid to figure that out deserves to shutter it's doors. The good shops are thriving right now, especially during the pandemic.

[@GCPerformance18]

yes, and again I agree witht hat but canyons main goal is to get rid of retailers in general and stores wont be able to survive off service alone so the local shop you take it too would be closed if canyons ways worked and other companies followed and you would be taking your bike to a generic service center prob owned by walmart and not getting any service...... Canyons main goal is to go directly to consumer so you have to understand it from the stores point of view, you dont have to do anything differently because tis your money at the end of the day but this was just a rant by me to let you guys in on the inside. were not gonna make it far when you bring your canyon in for service every 6 months for a tune up or a derailleur adjustment for 7.50 every once in a while if that

[@eto2352]

@@GCPerformance18 Canyon's business strategy isn't the entire bike industry. If you need to pick on business models, look at Specialized and how they dictate and treat dealers, or any of the others. Why rant about Canyon specifically? The entire bike industry is a bunch of business bullies. LBS's are behind the times. They never evolved and many do not treat it as a customer service business. To tell a customer, "Since you bought a Canyon, you get pushed to the back for service" is the kind of hostile, condescending attitude that makes people hate LBS's. That's why many people are annoyed by them, and don't like going there. The simple fact is the industry is changing, good or bad, and LBS's have to change. It's not good enough to tell people to "support your LBS" or guilt them into it. That doesn't work. There are LBS's that do very well. They have found ways to make money, and are not affected by Canyon's business plans.

[@reginaldhyppolite6737]

Hey GC, as always I appreciate your honest input in your videos, and I completely understand your point of view regarding someone buying a Canyon, or any direct to consumer brands bikes, but you also have to understand the consumer has a family to provide for too, so if they can save a grand getting pretty much a similar bike, the bike shop does not have to be upset. You can chose to charge them full price for service without any resentment, because at the end of the day they are a customer and still chose your shop for service. Anyway dude I bought a SL7, and that was mostly due to all your inputs, so thanks and keep up the great videos.

[@GCPerformance18]

I understand where you are coming from completely and thanks so much for watching the channel and im glad I could help with the purchase lol :))

[@ToxicityAssured]

But you also have to understand the lbs has a family to provide for too, so if they can....

[@youloveulises]

I have an awesome tiny LBS near me that will work on any bike, regardless of brand, price, where it was purchased/made, etc. The majority of their business is repairs, but they do sell fixies and bmx (owner rides these two), sometimes a few low-end/house road and track bikes. You'll struggle to find anything in this store that sells for more than $600 at any given time. After having some a pretty sour experience with a fancy big brand shop and one of my road bikes (it didn't have the "right" stickers/components on it), I now bring all my "expensive" road/gravel bikes to this shop for any work needed. They even built up the gf's new Felt carbon road frame just recently. The mechanics at these types of lesser-known shops are often as skilled and knowledgeable as anyone else out there, with a faster turnaround! Big thanks to Ricardo and the crew! Feels great walking into his shop without any angry looks at my rig or any sales pressure.

[@bubbachua]

I appreciate and love your honesty here. For someone new to road bike And got a canyon for my first bike, it has been horrid trying to find a LBS that I like. Even the local official canyon service partner sucks and doesn’t want to do anything with the bike

[@GCPerformance18]

Damn I’m sorry; I’m still not rude to canyon owners so I’m sorry your having this experience but we would just charge you for normal work where as if you bought a bike from us we would give you discounted work

[@serendipityrecordco9380]

I’ve really enjoyed your videos, especially comparing and contrasting the likes of the Scott Addict RC and SL7 in the $6-8k range. What’s your opinion on Orbea and their Orca/Orca aero models? The ability to customize the frame color as well as many of the build components at a similar price point is very attractive.

[@GCPerformance18]

yea they are a nice bike company too I do like the custom color options I know they have been coming out strong lately with nice bikes but they always look very similar to me in terms of xc bikes and mountain bikes but I know they have a nice line up but I will talk to some other stores and maybe look into doing some bikes of theres. :))

[@saulgoode5837]

I’m fortunate to have a local Canyon authorized maintenance shop in my area. They service my bike with a smile. I’m happy to support them.

[@GCPerformance18]

that is very nice

[@jp8715]

I recently bought a canyon but go into my local shop for any issues. They're super cool helping me out and I will definitely consider buying from them next time around. Except, if I go with the Aeroad.

[@GCPerformance18]

very nice and good to hear, Yea majority of times no one si gonna give you a hard time with what you spend your money except maybe bust your balls but thats it

[@patrickparisienne1917]

I don’t see the difference if someone brings in a retailer sold bike in a brand you don’t sell, versus a Canyon? Look past the sticker, the parts are the same, the work is the same, so why charge any different? The customer had brought in a bike to YOUR store, to help drive your servicing business, so why treat them differently? Seems counter intuitive to me, as you may have pushed a potential customer...

[@GCPerformance18]

someone buys a bike form a local bike shop and they come to my store for service they are supporting local bike shops and also keeping retail stores alive with business, canyons business model is to go fuill consumer direct and eliminate the retail stores, a lot of bike stores will not be able to saty open on service alone and if more companies start to go consumer direct then there wont be any local bike shops except for good ones or massive chains, like a Walmart service center partnered with canyon or something

[@patrickparisienne1917]

GC Performance I understand your point of view, but the other bike brands need to rationalise their costs. Canyon has exposed the loading that manufacturers put on their products. Correct me if I am wrong, but most bikes come assembled in a box to a bike store, it’s a 30 min job max to assemble, check, and pre deliver the bike. They aren’t complex machines.... A full build from a bare frame is more labour intensive, no doubt.... My point is that if you treat someone negatively, or charge them above the normal rate because they roll in with a Canyon, well you lost: Future servicing revenue Potential future bike sales Future sales of spares. Future sales of accessories Recommendation to other Canyon riders to come to you, because you looked after them. The loss of a bike sale, is nothing compared to the future revenue from a happy client. You guys are good at what you do, so I gather you have happy and loyal clientele. And bring in business myself, I know that is what it’s all about.. maybe lose $1 today, but you’ll make an extra $2 another time if they are happy with your service... My local shop didn’t get my bike sale 2 months ago, but I have appreciated their friendly honest service, and spent $400 there, and will continue to.....

[@12345wazzap]

Take your BMW for service to Audi dealer service department. They’re both German and work the same, no reason why they shouldn’t accept it. There’s a thing called liability. LBS don’t want to be held accountable if something goes wrong with a bike they don’t carry.

[@GCPerformance18]

@@patrickparisienne1917 its not really.... i mean the new aeroad bike I think the high end model is like 9000 or 9500 thats 3 grand away from any retailer high end bike trek or spesialized, the way canyon does i, they just take out the costs of what the retailer would get and they sell directly to consumers....... it seems like canyon is charging the same price per bike as specialized would or trek if they went consumer direct.

[@GCPerformance18]

@@12345wazzap agreed

[@bruceconway5196]

Good video. Nicely presented, informative and useful (mainly because I'm looking for a new bike [who isn't 😀]). Keep up the good work.

[@GCPerformance18]

thanks so mcuh :))

[@qibble455]

I've got no problem paying 10%~15% extra for great setup, service and advice, warranty issues etc. Trick is finding a great shop, Not all bike retailers are as cool as these guys seem to be.

[@GCPerformance18]

yea that is true I will horror stories about other shops or just some bad experiences in general just because some people were having bad days, but it happens to everyone in every industry like my favorite restaurants that I would love ot go to and maybe one day they have a bad day but i try not to hold it against them.... we all make mistakes

[@robbchastain3036]

It is quite a dance, this dance of customers and products and sellers, whether local or far away. And mail order is what made Sears the world's largest store a century ago, and thanks to the internet, mail order has become a mighty big deal once again. And these mail-order bikes--whether from Germany or wherever--are just a continuation of a mighty long tradition, with, to be sure, some snappy marketing such as those paid-promotion vids on popular KZbin channels. And a bike-builder in Chicago named Ignatz Schwinn originally supplied Sears with bikes branded as Sears bikes. And he didn't want to keep rolling that way. So he opened up his own dealerships and sold Schwinn bicycles.

[@rohanshilotri5493]

@GC Performance I enjoy your videos and do watch them often for new bike releases and different configurations you do. this one specially is a good one to have some insights from your side which will definitely help someone looking for a new bike in the market. I liked the way you politely put your opinion, kudos to you. One thing I noticed you mentioned like if someone brings a canyon in your store to adjust/fix something, then you would charge them, I was wondering what bike shop would not. I don't remember getting anything adjusted or fixed for free from the same local bike shop that I bought the bike from. Even when I took it to them the next week. Are you saying this temporary free quick adjustments/fixing is typically offered to customers buying over a certain price tag - like expensive bikes? something over 5k ? I really liked the black tarmac SL7 Pro with turbo cotton tires you built, and still is on my wishlist. If someone buys something like that, what constitutes as a quick fix for free on your side and also for how long? Also for that price of a bike do bike shops offer a free professional bike fit?

[@GCPerformance18]

Thank you for that!!! I just try to make it and give people perspectives on it because it is so easy just to see one side and be so one sided on a situation but for us retailers it is hard to compete and yes we are jealous

[@RobertWilliams-ox4hz]

I think direct to consumer is perfect for people who can work on their own stuff. I'm not a bike mechanic but I'm pretty competent at fixing and setting up my own bike. I have a lot of specialized tools and equipment to work on my own stuff too. Then again I enjoy doing this stuff. The only thing I don't do is wheel assembly and trueing. My LBS does it for so cheap it's not worth me doing. I think people who aren't handy or mechanically inclined should probably go to a store.

[@AliZurix]

your comment makes perfect sense, but then again. its just such a shame knowing that Canyon products offer insane value for money and really sleek designs and specs. and then you remember theres almost zero local shop support for that that canyon bike...

[@2112bigd]

I just ordered a Canyon two days ago. Hasn’t arrived yet. I’m a regular at my LBS - I’ve bought two bikes from them in the last 24 months. They are a Specialized dealer and I wanted an endurance bike that was a little more aggressive than a Roubaix, but not as racy as a Tarmac. Thus, the Endurace fit the bill perfectly. After I assemble it and ride it around the block a few times I’ll likely bring it to the LBS just to have them dial everything in. I fully expect to pay full retail cost for any service they provide. I’ll keep bringing it to them for service because they do great work and are good people. If they sold the Endurace at the shop I would have bought it from them. In any case, my LBS is still going to get plenty of my money from this bike.

[@GCPerformance18]

Love to hear these stories, also you seem to be a person who supports the local shops and understands the business side to it, but yea I understand sometimes at the end of the day its your money and you want to spend it on what you want and fits you best, there is nothing I can say to change that

[@TC-hl1ws]

Wow, gutsy video, as honest as it gets. Well done. I buy what I feel is the best bike in a price range. I just bought an Epic Evo over the Canyon I was looking at although the Canyon was 1K cheaper for the same groupo. Hopefully the retailers can stay within a reasonable price discrepancy of the direct to consumers brands so we the consumer have more options and can support the local shops.

[@GCPerformance18]

Thanks so much for the support!!! and yea at the end of the day the consumer is gonna have the final say and it might not come down to price maybe more gonna be coming done to aesthetic and also just bikes in a whole

[@Lukewhoitiss]

Little confused on the feeling and would love some clarification. I go to my LBS all the time for different bits of gear, shoes, lights, and help with my current bike. I didn’t buy the bike from them however. Should I be feeing like I shouldn’t be bringing my bike in to get a fit or help since I didn’t buy the bike from them? Should I only feel fully comfortable bringing any bike into a LBS if I bought a bike directly from that shop?

[@samharris82]

I bought an Aeroad (v2) in 2018 based off of the Tour Magazine independent wind tunnel and seatpost deflection test data. Love that bike more than my Propel or Madone. Not sure if this new one (v3) is actually better. They say 240g lighter but it’s listed as 60g heavier with the same build kit. The proprietary stem means you can’t change to different handlebars ever and there is only 15mm of stack adjustment. They’ve made the bike much stiffer which means it will be less pleasant to ride. The wheels are mismatched model years of DT Swiss with skinny wheel up front and wide wheel in back (good luck ever selling them).

[@samharris82]

Also they raised the price $500 in 2019, $500 in 2020, and now $1000 for 2021. They’re getting within negotiating distance of a Specialized and they no longer offer free shipping. It’s not quite the deal it was three years ago.

[@GCPerformance18]

yea I notcied that with the price that they are pretty close to the price in terms of high end I mean its still 3 grand but if you have 9 grand then you can probably figure out a way to get more for the sworks, also that is crazy about the wheels I didnt even notice they did that and yes with aero bikes become more stiff and might make it a fast bike but very bumpy.... again I have not rode this model yet. and only 15mm of stack is crazy. I wonder why so little

[@330_Crew]

I’ve purchased my last three bikes direct, but I’m a sophisticated buyer and know exactly how to read spec sheet and know exactly what I want. I also do a lot of my own work. But when I’m stuck or have a repair above my experience level I happily pony up what ever the repair changes at my LBS and don’t bat an eye.

[@deckmageccg3561]

Great video and yes, for a bike like this, you almost have to find a niche shop to build/fix/tune it. There is a bike shop I go to for servicing my Specialized when (because I always need it back ASAP, LoL), and it sells and services upper end bikes, like Pinarello, Felt, Cervello, Cannondale & Bianchi. Obviously they cater to a niche market. They are known and have a rep for being the go to folks for getting your Canyon built. Me, I love just walking in there to hypersalivate over the pretty bikes.

[@GCPerformance18]

Yes this is true 😁😁

[@eciampa74]

Controversial subject, and a good video with a definite industry slant. How do you see the rise of mobile services like VeloFix playing into all of this? I believe Canyon has partnered with them for build ups and support.

[@GCPerformance18]

Yea velofix came on strong at first in our area and for sure they took a lot of the big money customers who have the money and want to pay the more premium tax for them to come to them for there services but we still have to supply them with the propriety parts for these bikes. Or even if some of these people want the headset changed we stock them so velofix would buy from us and then just up charge the consumer for it. In our area. But in south Florida, bike shops are within like 5-10 miles of each other there is so much competition that it was just like another store opening

[@MrAsimomytis]

This year I bought another bike. I really liked the Canyon Neuron , but instead I decided to go for a bike with my LBS. I went there and they told me since we are too busy with repairing bikes we shall call you back to guide you through a Cube, Specialized, Scott, Cannondale, whatever....I waited for one week with no luck, I went back, once again they repeated the same story and Aigáleo was told to wait till they call me . I waited another week and called them back. Another try , same response......I pulled out my credit card and ordered my Canyon Neuron and a week later an amazing bicycle at a 30% discount from my LBS arrived at home. After a month of enjoyable ride , the bike needed fine running after Deis dialed in for a month.....guess what , I went to my LBS. They did all the work same day they charged me 20 euros and I was happy. When I asked them why didn’t essentially call me to sell me a bike, I was stunned from their response. They told me , they don’t make any money from new bikes any more, and that margins have collapsed. In essence they told me , we make more by supporting brands like Canyon, Rose, Planet X bikes , because we are charging you after purchase for the service..........

[@GCPerformance18]

very nice!!!

[@Montblanc1986]

DT rebranding on Roval wheels?? Another question who makes the Roval hub shells for the new 180 EXP hubs on the control SL 29

[@GCPerformance18]

Specialized does. Similar to Bontrager doing the same thing.

[@83dsvhtubb]

Great video and thanks for sharing your thoughts. I’m not saying all bike shops do this, but a lot of bike shops I find price gouge the $h!t out of everything. I can find better deals online. As for service, I just do most of it myself because my experience with bike shops have left a sour taste in my mouth.

[@alexanderreed6400]

Great video! Really liked hearing your opinion.

[@GCPerformance18]

Thanks so much!! I appreciate the watch :)

[@SteveHofsaess]

GReat comments here.. Is there any difference by bringing in a new Canyon bike or a used Specialize bike which I purchased online from somebody?

[@GCPerformance18]

a little, imn gonna make a follow up vidoe on this so I can get my point through clearly lol

[@craighenry7915]

The last time i went to my LBS to order parts,it toke a month to get. I order online and it get here in less then a week. My LBS has no problem putting on part that i buy, but when i can i let them order the parts when it is winter.

[@GCPerformance18]

Yea that’s fair and understandable. There are ups and downs. Sometimes I have to order a Shimano di2 cable from amazing because the distributor doesn’t have it

[@elijahkwon422]

What’s your opinion on people who home mechanic. I used to take my bike to my LBS for everything, now I do it for fitting the BB and sometimes internal routing. I do this to save money as sometimes they charge me £20 for a bar tape wrap.

[@GCPerformance18]

yea thats awesome, i think its great traits for people to learn how to maintain there bieks at home, but for some people having all those tools or gear at there house doens work because of space or income or even time. but if you can.... more power to you :))

[@BlacqueJacqueShellacque_]

I bought a Canyon because it had the geometry and parts I wanted (and it got good reviews), not to mention it was actually available. The fact that it was cheaper was nice, but if cost more I still would have bought it. I can work on my own bike for 99% of trouble. If a bike shop gave me flack for buying a direct to consumer bike I wouldn't go back there for my day to day needs (tools, clothing, helmets, etc).

[@GCPerformance18]

fair enough, there is nothing wrong with that, you bought the bike you wanted and you are happy with it. there is nothing wrong with that :)

[@m0e566]

I’ve personally been always charged when I took one of my bikes to the bike shop wether it’s my MTB that I bought there or my roadbike that I bought used

[@demetriusUSN]

I have a Canyon Endurace 8.0 CF SL Di2 and I love it! My next one will be a Canyon Aeroad etap!

[@GCPerformance18]

very nice im a big fan of the new aeroad, I think there bike frame designs are amazing

[@lindarich5689]

Love my canyon road bike. Thinking of getting the Speedmax

[@justtwoeasy8415]

Funny how this video came up. I literally purchased the Canyon CF SL 8 Disc a few days ago. The next day I got an email saying my order has been canceled due to a technical issue with their website, and the bike isn’t available until Fall ‘21. So, I purchased a Madone SL6 from my local Trek Store, which was $300 more and will arrive in July. Am I bummed I won’t be getting carbon wheels? Yes. But, if I’m not mistaken, the Bontrager carbon fairing wheels are still lighter. My shop also offered a full tune up/service within the first year of owning it. That alone is worth at least $300 to me, and I can speak to an actual person right away rather than dealing with someone on the phone and email. I’m happy with my purchase.

[@GCPerformance18]

thats what I am saying!!!!! congrats on the new bike but also like you said, there is somehwere were you can go to get answers instead of waiting for answers also the freework and knowledge u will get will be well worth the extra money

[@pokiblue5870]

What i learned with road bikes, is learn the inside of your bike. Dont rely on bike shop, do the repair yourself. Ive been riding for many years and never had problem, sometimes have to replace a piece but thats it, the rest i do it myself and find videos on youtube for repairs.

[@michaelrheiner2415]

All businesses have to add value. In an Amazon age, this is the only way to compete. Those who love Amazon will always prefer buying online regardless of what it is. Buyers like this typically don’t trust sales folks, always feel screwed, complain about always losing in negotiations, and generally don’t want anything except the best product at “reasonable” prices and reasonable is always as cheap as possible. I shop stores and relationships more than just the product. When it comes to bikes, I have spent time learning about all the products out there, who makes them, and what type of bike I want that is similar from the different makers. For me, my selection was made based on the relationship I developed with one of the LBS’s. When they are willing to teach, advise, answer questions, and give me time despite the fact that I often leave without buying, that’s a relationship. Most bike companies make a quality product at he different price points. If you want a Carbon gravel bike with GRX or similar, you are going to typically pay over $3500 US regardless. By developing a relationship, my selected LBS was willing to work with me on my order and adjust their typical payment terms because they know me. That helps me pay for it on my terms and my pace. That has real value to me. I have made a few smaller purchases from them (bought a Felt gravel for my wife and a trainer), but I only did those after researching all options locally and online. Ultimately, I will always try to buy through a local place so I can help them and they can help me. That relationship has value to me and for the right shop, that relationship has value to them. If all you want is a transaction.....buy cheap. And yes, I buy from Amazon for many things that don’t require a relationship. Save money where I can, so I can pay for a relationship with big products where I know what I’m buying is going to be taken care of.

[@pwittouck8707]

I’m an electrician, its my own company. Should I ask more money from people who didn’t hire me to wire their new house when they get in trouble? Or does that not sound the ssme to you? Not flaming, but in my opinion thats kinda bs man..

[@GCPerformance18]

Okay. Your a electrician. Your not selling wires that is your main source of business. Your main source is labor and servicing. My main supply of income is retail bike selling, so if all companies followed suit and started going consumer direct we wouldn’t be able to stay in business. Does that make sense?? People will say it’s like buying a bike from another store but no because they are still supporting the same retail eco system

[@pwittouck8707]

GC Performance I really understand. But they already bought another bike from someone else, or online. You already missed out on a sale. Dont you think its better then to provide a great service so those people will also come to you for everything. If you do this with like 10 people, and ask normal prices and amazing service, one of them will one day buy a bike or spare parts or something?

[@notnilCjn]

I've had a bad experience at the only specialized dealer in my country. They didn't say hi when I walked into the store. For that reason I started looking at other bikes. If I was in US I would definitely get a bike from you though.

[@GCPerformance18]

Thanks so much, we yell from the back room as soon as someone comes into the store HEY HOW ARE YOU!!!😁😁

[@robbchastain3036]

So if were a local bike shop proprietor, I'd put a big sticker on the front window: Canyon Friendly. And I'd want every Canyon owner in town to stop by for a bit of service and a smile. And maybe some lube and gear and gels and whatever else. And I say that as a Walmart worker in this season of my life, one of those guys who works the front door and says hi and bye to all the customers. But for eight years at that store, I was the daytime bike assembler--loved it--and two days ago at the door, a lady asked, "Didn't you used to build the bikes?" And I politely pleaded guilty and she asked me a simple service-related question about two bikes in the family. And I replied but she said they didn't want to actually do the work, so I happily referred her to a local bike shop just down the road and around the corner, Quick Release Bikes in Chambersburg, Pennsylvania. And I used to do that a lot when I was assembling bikes and interacting daily with bike-riding customers.

[@GCPerformance18]

Yea whatever you can do to make it work w

[@Stoffendous]

Lets face it: 12000 dollar pushbikes are completely insane compared to any other product (cars, motorcycles, you name it). Canyon brings those prices back to a somewhat reasonable pricepoint, but it's still insane. Also, maybe on specialized you have to pay full retail (and therefore Canyon compares favourably), but on most other brands one can get 10-20% with a bit of haggling and options exploring.

[@GCPerformance18]

Egggggzactly there still high priced bikes at the top end. I mean let’s face it, you got 9k to spend on a bike, then you can find the other 3k to spend as well

[@garrett6389]

Recently got my Trek Emonda from a LBS. Waited over a year for it. To me it’s not a cheap bike. I bought some aftermarket upgrades for the stem, handlebar and wheels and I asked them to set everything up for me. They told me it’ll take a week. Just threw me to the back of the line because I didn’t order my wheels through them. Buying my next bike from Canyon.

[@GCPerformance18]

damn that sucks and I am sorry to hear that, I cant say for every shop but I mean if you bought the ibke form us I would take care of it while u waited, the bars and stem if it is internal it would take a day but would be a priority

[@sknkwrksowner]

@GC Performance I recall a friend of mine in movie theater management telling me that (this is FEW years ago) your local movie house makes money off concessions, not tickets. That said, is that same applied to LBS in which repair and service is the bulk of business? I've read articles that speak of big brands cutting the margins on bikes to almost pennies for the LBS's share, and having exclusive our brand only contracts that further rob you of opportunity. Thoughts?

[@GCPerformance18]

No way. Our service is no where near our bike sales numbers. Even in terms of profit. But we’re a bigger store then most and not a chain.

[@sknkwrksowner]

@@GCPerformance18 ah, got you. Thanks for the insight. #ridebikes

[@3811eric]

I live in Kansas and any local bike shops here don't have any idea what "Fitting" is. You walk into a bike store and they say "does that fit for you?" LMFAO!

[@tjcampbell8371]

Opinions about Orbea? I know a lot of GCN presenters ride them but I don’t know too much about them.

[@GCPerformance18]

my opinnion they are very similar to specialized bikes, there bikes have looked similar to the epics, stumpjumpers, and tarmacs, just me personally but I know there new xc bike is insane and people do seem to love there newer bikes, but I will do some more homework on them and maybe do a video later

[@eciampa74]

I ride a 2018 Orbea Avant and absolutely love it. It's carbon fiber, but not top of the line, Ultegra mechanical. Directly comparable to the Roubaix Comp ($3,600) and Domane SL6 ($3,800). I picked mine up as a model year leftover for well over $1k less than the Trek or Specialized. It does not have any of the suspension 'features' that the Spec or Trek have, but it is a solid endurance bike that I have put thousands of miles on without any issues.

[@graemehill]

I ride a specialized bike that I love but when I came into the store I knew exactly what I wanted and the size that I needed, however I do prefer unusual crank length, stem length, and handlebar width. I assumed that since I was walking in ready to spend $8000 they would bend over backwards to make me happy but no they were like shrug this is how the bike comes. If you want you can order some other parts. Their attitude seemed to be that bikes are in high demand so why bother going above and beyond in any way. This is a common problem with retailers IMO. When it comes to the sales portion of the business (ie: not service/repair) YOU NEED TO ADD VALUE AS THE MIDDLE MAN otherwise you're taking a cut with no benefit to the customer. Every time a customer has an experience like this they probably think to themselves: maybe I'll check out canyon next time. Having said that, some retailers do appreciate their role as a middleman and do add value. I love buying from those stores.

[@tracymcmanus550]

I bought a Canyon Neuron a year ago. I did my research. I even talked to my favorite lbs about it. If your lbs is butt hurt and refuses to work on your bike find another. My lbs gives me a hard time when I bring it in for service, but they are happy for all of the business I do there. I knew I’d be paying for every service and I expect too. They like me enough that they are talking about letting me demo new products for them. If you find an lbs like these guys you have found gold

[@GCPerformance18]

yea im not saying imn not gonna do service on them, i have plenty of friends and also riders form group rides who have them, i give them shit all the time im just saying the canyon business model of going consumer direct is bad for me because if other companies follow that same trend then there wont be as many bike stores out there and now your local bike shop that works on your bike isnt there anymore because they cant survive off jsut service and derailleur adjustments

[@Dragos02]

@@GCPerformance18 its perfect normal what you say in the video - of course if you buy a bike from a local shop, fine tuning may be included for a while in the acquisition price -as a benefit. But if you buy the bike from another place (doesn't matter from where) and you need any intervention from that shop, you will pay the price of the service - fair and square. Now I found myself in some bike shops where for some small checks they didn't charge me (like wheels truing) - well yes, but they made me indirectly to make them publicity and revisit them for season inspections or any other matters the bike required. My point is - as a bike shop retailer/mechanic, just be customer oriented and there will be plenty of customers.

[@GCPerformance18]

@@Dragos02 thanks so much for the support :))) thats all I was trying to get across lol

[@ferdinandacosta1288]

Was trying to get a Roubaix 105, but it was a pre-order and gonna get it in November. Then the Canyon Endurace CF SL 7.0 (105) became available online. I got the Endurace instead, saved $600. I love it.

[@GCPerformance18]

That’s awesome!! Very happy for you congrats on the new bike!

[@ferdinandacosta1288]

Thank you, GC! Still a fan of Specialized.

[@TheReactor8]

Got the same Canyon 7 years ago; 100k km later, I am still happy. But now I bought an Canyon Aeroad.

[@letmein218]

Just curious, whats your take on Diamondback? They are D2C, based in USA...bigger on the MTB side than Road. They get a ton of exposure from seth bike hacks & eric porter

[@GCPerformance18]

Yea but diamond back to Me isn’t as big and they are still in big box stores

[@badsamaritansofficial6704]

As someone who works in D2C strategy solutions at my dayjob. D2C is the future for all brands not just bikes. If I were you I would adapt and not hate a brand that's ahead of the competition. Cycling is actually running behind on many other categories in terms of D2C adaptation. As cycling has always been a bit of an old-school approach and mentality in companies. Pretty soon about 50% of brands in the world will be D2C. Give it 4 years, and keep thinking the same, you will be out of business. You can try to stop it or think with the brand on how you can both profit, as bikes would still need service and people still want experience centers. There are also great benefits to stores doing so, if they can get bikes in to their shop in consignment, no stock risks, free returns.

[@GCPerformance18]

makes a lot of sense, and I understand this. especially now with my number 1 brand announcing they are going d2c with product, we have to adapt now

[@esfitz09]

True dat !!!

[@PayMeNoMind]

Good video and topic. Everything has already been said, but as a new cyclist starting at a later age, Canyon’s value is impressive. And, in just a 18-20 months I’m learning not all LBS are created equal. A LBS is ultimately selling THEM along with any bike and/or service. Seems like the prudent thing to do would be to build on that relationship ti whatever end - that Canyon probably won’t be the only bike a customer buys. Everything the LBS does and says could easily sway a customer from solely shopping for value the next time around, and the LBS could do a few things to win that sale. Sell enthusiasm towards cycling and enjoyment in customers’ journeys with it.

[@BrentAlanBennett]

I get where your coming from. Bike shops can't stay in business on servicing alone, they need those sales. I think shops would do well to sweeten the deal on their sales by offering something like a 3 year servicing warranty when selling the bike. This will either keep them coming back in which case they'll likely buy some accessories on most return visits, or they don't come back but you still sold a bike a slightly higher price due to the assurances of the warranty. I personally enjoy working on my bikes so don't go to shops for service unless I need wheels trued or something else that need advanced equipment, but if I didn't like fixing my bike having a servicing agreement with the LBS would be a huge factor in my choice of bikes.

[@alvarovargas3175]

I get the point of consumer direct & cutting the “middle man” perhaps i am been a bit naive but if i were to buy a canyon and take it to a shop for adjustment or repair i certainly don’t expect free service, i feel is no different than buying a specialized in another store taking it to u for repair & service or maintenance , i would expect to pay for the work perform and be treated like any other customer, not be pushed back “just because i didn’t buy the bike there” if i buy a bike from ur location for example i will pay a premium for the bike, ur time to assemble it and business expenses, all collectively coming from the profit of the “retail” price of the bike… but 30 days later per say after the first adjustment most shops charge u for the maint & repairs even if u buy the bike there regardless …. To hear “you” Would push a canyon customer back to give priority to ur own in house bikes it’s a bit surprising business wise because any customers bike that is willing to give u business u should welcome… with the shortage of bikes and lack of sales for the major brands i can imagine keeping ur doors open has been challenging without the income of service….. when ur loosing 1000’s of sales in the premium bikes not been available i would certainly be grateful to take on any canyon client for adjustments @ ur hourly rate.. just saying … selling a bike in house put money in ur pocket in the front end ONLY, but service is an on going income… and that should be ur golden eggs … but that is my opinion & that really means nothing.

[@paul9641]

Good video, now I understand the big price gaps between brands a bit better.

[@GCPerformance18]

Thanks so much

[@irvingabbott6]

I have a canyon bike and I would like to say it’s great! Most local bike ship are scared to work on them because if some thing happen they don’t what to be responsible. Plus when I go into some bike shops I do get that look from the staffs, “he don’t what to support his local bike shop” which is sad to think when because I go there for everything else.

[@GCPerformance18]

Oh that does stink, im not saying that I actually show on my face or treat customers any differently, just my thoughts on the situation I would always give someone the respect they deserve when coming into my store to spend money :)

[@albertxnyc]

Thanks for your thoughts on Canyon as a brand and their positioning in the LBS world.

[@GCPerformance18]

Thanks so much for watching :))

[@ulrichz4099]

I think especially in Europe the price difference is even bigger. If I compare the Ultimate CF, I can get Sram Force Etap for 3.5k. Probably the other components are not as great as the one on the Tarmac, but the Tarmac with Force Etap is 8k. So you have 4.5k to spend on upgrades.

[@chenchen4330]

hey ,gc performane, i am a huge fan of you from china,i have been following you content for quite a long time.Your content is pretty useful.My first road bike was a venge expert bought from new york toga,i think the stuff are pretty cool and i dont feel any uneasiness.After gettting my degree in the us i came back to china.I was considering buying a sl7 sworks in LBS, but the stuff here is pretty impatient, they are pretty eager to sell their bikes in stock even one of the stuff recommended a 49 frame bike to me where i definitely know my size is 52.This shits over me and i went to other specialized dealer to land the deal.I def think good service and hospitality is the key to business success in ccycling industry!Dont ever. be short-sighted.Potential customers are everywhere

[@GCPerformance18]

first off thank you very much and thank you for wathcing and also yes I do take evry customer seirous and I try my best to help out everyone

[@mikewikstrom3416]

I’d love to support shops and do by bringing all my bikes there when they need work I can’t do. But I’m not going to pay more for a comparable bike that I then need to buy a wheelset for because it comes with crappy ones. Canyon has a better value proposition than a Specialized or Trek. We have lots of shops where I live so it’s not a problem to find one that is happy to work on whatever bike I bring in.

[@GCPerformance18]

yea I made a follow up video to this 2 years later and started to say I can see where I was wrong, this was me speaking before the youutbe game

[@misterzero84]

I wonder how many of you guys think the sales guy at the car dealership is your friend because he gives you a free soda whenever you walk in?

[@GCPerformance18]

I’m far from a car salesman honestly. If you ever came into my store you would see. I take pride in it. This is my lively good

[@lordkambing810]

I bought a second hand bike from an online auction. And when I asked my LBS how much will it cost to replace the cables and bar tape, they qouted me ~$200. Cables arent even internal! Insane. Thats why I studied maintenace from youtube videos.

[@GCPerformance18]

Yea I mean sometimes you gotta way the pros and cons before you buy something like that

[@d88288]

Would love to see a video of your own personal bikes!

[@GCPerformance18]

hopefully soon, just have to pick one again as soon as we get enough stock were I can grab one for myself and not take from the sales yet lol

[@SteveHofsaess]

@@GCPerformance18 You will have a video of your new bike as soon as it arrives from the Canyon factory.

[@jaspreetsidhu5708]

@@SteveHofsaess lool comment of the day. Too good 😬

[@kenjorielenterina7657]

Best video by far as a business point of view about canyon selling direct to consumers. I understand where he comes from, I'm just lucky I know how to work on bikes so I don't have to go to my local bike shop to get my bike fixed except for buying parts or accessories.

[@GCPerformance18]

Glad you enjoyed it!

[@jimmymac9221]

I have purchased bikes from a couple of local shops and two from Canyon. In my experience the Canyons were delivered in perfect operating condition and only required saddle and stem hight adjustments. You just can’t beat Canyon on price at any given range. You get a lot more for your money. You really need to know your fit before ordering from them as their sizing is a bit different from other major brands. That said I am a former master auto tech and do all of my own work on my bikes so I don’t ever have to take my bikes to a shop for repair.

[@GCPerformance18]

dammmm then this is the ordering style for you..... canyon for sure gives the best value right nwo for bikes and plus haveing mvdp on them for marketing is killing it....

[@mr02gixxer1000]

Here is my take, I over the years I have supported my local bike shop. To me Canyon is Shaking up things, they sell very good looking bikes the pros win races on canyons, the prices or are really!!!!! Enticing at least to me, a mean I am sitting here typing looking at my late 2019 trek Madone SLR project one that cost more than this top canyon Aeroad. I am going like maybe I should have waited for this Aeroad! But out of all the aero bike bikes I have tested my Madone SLR is more of a comfortable ride and is pretty fast. I agree with support of local bike shop, but to be honest it’s really hard to look pass canyons bikes because they make really good looking bikes and the prices are just mind blowing. I would love to test ride one. Trek, specialized, cannondale. Need to work on offering great products for more reasonable prices. Now a days bike are getting and more expensive from the bigger brands $13000 for a bike now a days is kinda pushing the limits I am willing to spend On a bike. The big brands needs to get it together with these prices! Maybe canyon will get them to rethink their approach.

[@markspaul9426]

Canyon were very helpful with my bike as I needed a longer stem and I sent it back to get a new part that I needed. I’ve got such a great bike and never want to say goodbye to it

[@stevengraham7627]

This is kind of a touchy topic. There is a good deal of industry protectionism in place that prevents competition online. So I get why people are pissed at the industry as a whole. With that being said, I have to agree with GC here. I priced out a Canyon and once I added shipping and customs fees it really wasn't enough of a savings for me to feel worthwhile. I purchased from a local Specialized dealer, and sure enough, they did additional install labor for free for modifications I wanted. It was a win/win as far as I'm concerned, and more of a relationship.

[@GCPerformance18]

yea and alot of times shops will work with you on fits being included with the purchase and also service and also any other items installed if you buy fromm them so sometimes you get the same discount just not on paper

[@roybatty-]

I've never once had my bike serviced at a bike shop. It is easy to maintain your bicycle with basic tools and the internet for guidance. And you have the added benefit of learning your bike if you encounter an issue on the road. I have nothing against bike shops it's just that I don't feel right if I don't know how to take care of my stuff.

[@mancello]

I've bought bikes from bike shops and directly from the manufacturer including Canyon. I do most of my own mech work but if I bring a bike into a shop for service and I didn't buy the bike there I would expect to get charged even for little things. I maintain a relationship with a local shop for 17 years. They've worked on all my bikes if I don't want to service it myself without any issues. They won't charge me more for a bike bought elsewhere. I've brought in a whole grouppo to my shop and they installed it on a frameset without upcharge. The key is to maintain a good relationship with a shop so they won't nickel and dime you.

[@GCPerformance18]

Yes this is true As well you just keep it real with them they will usually take care of you

[@victoria19853]

Good video I don't own a canyon but I like there prices and hear great things from people that have them. The only thing I don't like from canyon is there 6 year warranty on frames not mention in this video. Most major brand bikes offer lifetime warranty on there bike frames in my humble opinion that is something to consider if you are going to keep your bike or how you ride the bike . I have heard and recently seen friends crack and broke there carbon or aluminum frame bikes wail riding not crashing and that lifetime frame warranty comes in handy. So yes you could pay less for a canyon but on the other hand you don't have the lifetime frame benefit and you still pay a few thousand bucks.

[@GCPerformance18]

yes this is true and also you have a shop to fighjt the warranty battle for you while with canyon you have ot go through that process yourself which consumners dont see and dont understand, that it is a process

[@rogerpitt1344]

Looking for a decent gravel bike for my wife and seems like Canyon is the solution….. The LBS model seems to be built around bike sales and service/repairs, whereas in the car market there are massive numbers of reputable, professional, independent mechanics where you can take your car for service at about 65% of the franchise dealercost. There must be a market for this (service, repairs) in bikes, particularly as the shop doesn’t have to store and finance $300k+ of floor stock. That costs a lot. Found this discussion as for the first time thinking of buying a Canyon, tried to find a dealer and had no idea it was an online seller only. My wife and I currently have 4 x Specialized, 2 x Trek, plus Bianchi, Merlin, LeMond, GT and other bikes (13 total) all purchased through three different LBS but she can’t find a women’s specific gravel bike in any LBS that suits her needs apart from Liv. So, she’ll probably go with an online Canyon even though we’ve never done this before. I’m buying my new Cervelo Aspero from my LBS but no shop had a suitable bike (fit wise) for my wife, whereas Canyon had plenty pf women’s specific choices. That’s the only reason she’ll buy a Canyon, but the price looks good and I have all the tools and can do all the set up, so what’s not to like?

[@saxophobe]

I think it’s worth noting that the same can be said for eBay bikes. I had a LBS turn my business away because I bought the bike from a seller on eBay. Also worth noting is that LBS started going away BEFORE COVID hit, and that the two closest LBS in my neighborhood have closed. The world is definitely changing...

[@GCPerformance18]

not really berceuse those bikes you buy used are still being bought from the same ecosystem of bike retailers, I don't turn away ebay bikes but my whole argument was for canyons business model on how they only wanna deal consumer direct and cut out retailers completely, that's my only thing because if all these bike companies followed suit and started doing what canyon did, then there would really be no more local bike shops instead just massive super centers in side like a Walmart or something with an employee who doesn't care.

[@kidneycyclist]

But isn't it the same price as one with the middle man after shipping and taxes?

[@GCPerformance18]

That’s what I’m thinking.

[@samharris82]

I have bought a lot of bikes. All but one of them was from a shop. That one bike was a 2018 Aeroad and it is fantastic! I mentioned it to a bike dealer and (1) he told me it was a shit bike and (2) I was a bad person for buying from Canyon. I paused for a second and then told him (1) it isn’t a shit bike actually. I liked it better than my Madone or my Propel. It was lighter, more aero, and had a smoother ride. And it was $3600 with carbon wheels-free shipping no tax. (2) I had bought 30+ bikes from dealers before that and you can’t use social guilt as a means for revenue generation for very long. I am a small business owner and I know the pressures we all face. You have to be honest with yourself and think about how you’re going to survive this. It won’t be by making your customers feel bad with guilt trips. Because they won’t remember what you said but they will remember how you made them feel. I don’t know what the answer is but some bike shops have coffee shops now and coaches and training camps and adventure rides. They are focusing on non-merchandise related streams of income and I think that might be a possible solution.

[@GCPerformance18]

yea I agree.... and this is me speaking honestly, I never bash any other bike brands I always say they are nice bikes because I am a big fan of this sport and community and I could never sit there and bash a bike someone said they just bought without me ever riding it. but damn free shipping and no tax.... no thats a deal but honestly I never do anything to make the customer feel unwanted this was just me making this video online but I mean in store where I want to make money and stay competitive there is no way I can pick and choose my customers I have to make everyone feel like family

[@intayonlakay8230]

I myself like Canyon Bikes. I agree with you in regards to the quality, technology and their marketing process. I think if you’re a self do it bike mechanic or somewhat mechanically incline then go for it. I know how people would feel when your local bike would treat you that way because I’ve been there. At first I say to myself WTF, then you gotta look at it from the business point of view. I see it from both sides. My message is it’s ok to buy online, but you also need to support your local bike shop. You’re local bike shop is great place for camaraderie and you’re local economy...

[@GCPerformance18]

yea thats all im saying, just look from both sides, but I can totally see it from a consumer stand point and plus the bikes look sharp so its not that hard to choose.

[@MashiroRedo]

Services are already expensive, I would just build a customer base.

[@tridoc99]

So if I went to my LBS and wanted to order a $5,000 Roubaix Expert and they say I still have to pay full price (over $300) for the fit are they gouging me? I might as well get the Canyon Endurace SL8 for $4,000 pay full price for the set-up and Im still $700 ahead. If they weren’t greedy on the fit or even charged 1/2 price if I bought the bike there I may want to support them more.

[@GCPerformance18]

shittttt I mean it is there call for the fit thing but I mean full prioce doesnt sound crazyu right now but I mean maybe the 300 is for the retul fit that is like 3-4 hours then u are paying the correct price for it btu maybe just ask for a basic fit or like a bike sizing

[@tridoc99]

@@GCPerformance18 Thanks for the feedback. It is a retul fit, so I agree 3-4 hours work i’d worth $300.

[@GrapeCollie]

IMO, direct too consumer bikes Is a good business model. Helps gets bikes into customers hands easier with out having to drive hundreds of miles to a bike shop that has a specific model of bike or size that your trying to find. My LBS had no problem servicing my REI bike.

[@maxout5858]

I have a canyon for over a year and i never have a problem servicing my bike in lbs as long as you pay sometime they help out for free if it s some small task i definately agree about the price compare my bike to another brand in the same tier bike with similar set up my bike is about 680 usd cheaper

[@GCPerformance18]

Yea I have customers who I’m cool with who have canyons and I help them Out in a pinch. Just depends on the situation and the attitude lol

[@jram5263]

Totally understand where you and other LBS are coming from. Similar in a way to a diagnostic fee with a car mechanic. Wanna take your car elsewhere & cut the mechanic out? Great, just pay the diagnostic fee. I’d go as far to say that Bussiness have a obligation to go the extra mile for customers who chose them as a merchant/servicer. Odds of me buying specialized are slim, but if I bought one from GC Performance and found out they went the extra mile for a Canyon owner and not me, then I’d be a little upset. At that point as a customer I’d reconsider my long term relationship with them, which is not in the best interest of GC performance. Hope this makes sense.

[@kslikk34]

When the pandemic hit, I went to 3 local bike shops and they couldn't be bothered with me and trying to help me understand and gain knowledge. Also, you mentioned you're charging because I bought the bike for myself.... well duh who else would I buy it for🙄

[@GCPerformance18]

okay yea trh pandemic time I heard there were a bunch of stores who were really rude and took advantage and thought that they didnt need any customers because they were so busy. but idk we tried our best and I felt like we did a really good job through it

[@chrisburke9721]

I will buy specialized for a 1000 more as all the issues that come up and adjustments and possible warranties I’ve experienced ALMOST covers that charge. I value supporting my LBS but if I have an issue right before an event/race the convenience and quick service I get make it worth it. Canyons are great bikes but just my preference at this time.

[@GCPerformance18]

I agree with that, I have so many customers who come in a day before race day and want there bike fully serviced or something went wrong on race day..... we go that extra mile for our customers who support us and we try our best to support them back.

[@OopsieBoopsies]

So i live in a village and the local bike shop/ sports store recomends me buying online. And they will do all the maintenance for normal proce. Cause they have a set maintenance price.

[@WowRixter]

What's going to happen now that Specialized has gone down the same route?

[@GCPerformance18]

who knows, we have to wait and see how they go about it, because the whole beenfit to a consumer direct brand is the price cuts, but right now there is no discount, but I am sure that is going ot change for the people who buy direct

[@jamiegiven]

Canyon customers are really loyal and they're getting new customers every day. Not sure how it is in U.S. but Canyon has local offices in almost every European country which have in-house mechanics that will service your bike, replace parts etc. So I would think this comes to US if it's not already there. If bike shops want to give Canyon customers worst service because they bought a bike from Canyon. They're thinking is so short sighted that I really worry for their business in the future.

[@GCPerformance18]

They teamed up with mobile bike shops for help and stuff like that

[@sengo2143]

Canyon is not popular in U.S. They are selling bikes with a shitty parts, especially wheels.

[@Here2shtpst]

My question is, do I continue to wait for my trek domane I ordered, and is so far 3 months delayed on delivery, or do I get my money back and buy a canyon?

[@GCPerformance18]

I mean for sure you can do that, they are nice bikes and you will still get service but if something ever fails on that bike then you have to wait and you are at there discretion where as a shop that you bought as bike from will do everything they can to fix that problem right then and there for you maybe even getting you loaner parts

[@Here2shtpst]

@@GCPerformance18 The way my lady puts it. "but it's not a trek". And something about the statement scares me. Lol

[@Robrob007]

Bicycle centres sold me a Tarmac Sl2 comp without sizing and i don't think even tune up. They were about to close for the day. At least it worked and i still have the bike... But i don't felt the 1 to 1 relationship. At least they gave me good price

[@GCPerformance18]

yes, and I am sorry for this, I have heard this before and i cant control every store, but there are also stores out there (like me) who would go the extra mile if i had the wrong size bike in stock or now the right model u were looking for to not sell you the bike, I would literally tell customers to not buy the bike becuase it si the wrong size even though the fell in love with the way the bike looked and it was in front of them...... becuase i know from being in business I am going to havbe to see that customer over and over again for service and I want that relationship with them. there will always be shitty versions of everything for every instance, even online sales, you might have an amazing time buying a bike from canyon where as another consumer might have there bike shipped wrong size or broken and they have a shit time with it.......

[@zacharymilos392]

Love the DTC model... And I don't think it's going away. If anything, going to get more popular over time as millennials and then like look for ways to save money. Shops that put these bikes to the "back of the line" will find their bottom lines shrinking.

[@MacLaw3084]

Do you push customers with other bike brands to the back if they didn’t purchase from your shop, or do you single out the obvious direct to consumer product (Canyon)?

[@GCPerformance18]

nope because as I said in the video if they are buying other brands from other stores they are still supporting the local retailer ecosystem, and not supporitng the business model of direct to consumer

[@DrewJ79]

I just bought a $2000 hardtail from Canyon and I looked online at other brands and none of them came close on the spec for the same price. Anything with the same setup was almost $3000. My local bike shop guys are cool and will help no matter where you buy from. Of coarse when ever I go in for a small favor i make sure I buy something from them.

[@GCPerformance18]

yea I mean no one can touch canyon when it comes to there prices and what u get for bang for th ebuck and thats awesome about the shop helping you, I mean I am not saying everyone is going to be an asshole but you get the jist of what I was saying, congrats onthe new bike man and have fun

[@DrewJ79]

@@GCPerformance18 I get it for sure, I would feel the same if I owned my own shop. Thanks, this is my first higher end bike and so far I'm loving it. Big difference from a $700 or $800 bike.

[@fredbecker607]

I have taken bikes into a lbs without problems. The guy specializes in used bikes and repairs. Best part was conversation while he worked.

[@GCPerformance18]

Very nice!!!