Things You Need To Know Before Buying From Canyon Bicycle

So some of you actually ask me about the buying process from Canyon Bicycle. So I thought I will do a summary video about that.
here's things that you need to know before buying from Canyon.
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[@jimditota8950]

If you live near southern California, be aware that Canyon has a beautiful showroom in Carlesbad, CA which is located north of San Diego. They will size you and have some bikes available to test ride. You cannot buy a bike there, but you can buy accessories.

[@scidixreiznov8237]

Thank you so much man. I've been searching for weeks for this kind of explanation.

[@mountainbikingaz7261]

Super helpful perspective, thank you. I'm just getting back into cycling and just came across Canyon.. will definitely be considering one when I comes time to upgrade.

[@raffaelebartoli2755]

I was intrigued by Canyon from the very beginning, and once for all you answered all my questions. Thank you very much. Cheers from Italy !

[@0farmerjohn0]

I went to Koblenz to see their showroom. I was only looking to test and feel the pathlite on. I didn't even have an appointment. The service was so damn good. They even took my measurements. I have short legs for my height and they said they'll make the frame custom made at no extra cost! I was sold at that point! They shipped the bike and I had 14 days to test return. 4 years later I'm still riding the bike and this time with a Thule ride along attached to it. 😁 I always tell people if they have time and is looking for a bike. I advice to check Canyon and visit them in Koblenz. It's worth the trip. P,ease make an advanced appointment so you'll get the full treatment.

[@johnbravo7542]

There was more detail than I expected,somethings I didn't even think about. Good job!

[@larrymcgoldrick3471]

Most informative video on Canyon I've seen. Well done! Thank you.

[@HengChooChian]

Glad it help!

[@scidixreiznov8237]

You're a blessing bro.keep up the good work.

[@lhlpix]

What a meaningful video, I had been dreaming for a Grail for years but worried bunch of stuff. Now, I know what to do.

[@HengChooChian]

Glad it help!

[@barkly6711]

Wow! This informative video is what i looking for, im rooting either grail or endurance. Kudos and keep it up..

[@aaronboudreaux9190]

First time rider !Great job explaining every thing down to the warranty. Thank you I’m convinced.

[@pakigatto5942]

I’ve been considering buying a canyon … today I’m more than convinced to proceed with it after watching your video . Great info !

[@HengChooChian]

Glad it helps!

[@eu-wenong1394]

I took delivery of a brand new Aeroad CFR. TO emphasize, it it the top end road bike for Canyon. I received one DT Swiss ARC1100 50mm and a 62mm wheel. I was told by Canyon that it would not affect aerodynamics; this is BS... I'd like @DT Swiss to publically agree to that statement and thereby call BS on their own claims and rationale for have difference width rims. Canyon person further threw "our terms and conditions" BS at me, say they allow Canyon to switch parts due to shortages. They have done this simply because they know that as a foreigner, I am unlikely to take action against them. I conclude therefore that this is Canyon modus operandi, that is to switch to lower price options that suit them. At no point was I consulted if I would agree to a swap to a cheaper 50mm wheel. This is my last Canyon. i'd rather pay double for a Dogma, even if I cant afford it.

[@theCranesUS]

Thank you for your video. I did end up buying a Canyon Endurace CF7, two actually (bought outlet, easy return, bought new). I love the CF7!

[@jimmyyu5681]

Hi Heng Choo, appreciate your video I was about to buy my first Endurance bike and Canyon was on my top list your information was very helpful specially I haven’t give a good thought about the shipping cost and warranty issue, cheers keep up the good work

[@HengChooChian]

Thanks for watching and glad it help!

[@cuate2006]

Hi there, started looking into Canyon bikes recently and came across you video. Great info; and great, honest presentation. Thank you. Appreciated your video. New sub.

[@mohdhafizabdulghaffar8564]

Thank you for sharing your experience in Canyon bike purchase. Really helpful.

[@HengChooChian]

Glad it helps!

[@MauriSky2437]

Canyon should pay you. Because of your review I am buying a Canyon. Thank you for being thorough. Wow. I liked your final points greatly because I use bike repair shops for most of my maintenance.

[@HengChooChian]

Glad it was helpful! They did contact me and send over some merchandise which Im really happy with that. Congratulate for your new bike!

[@darickyeong5561]

Thank you for the sharing! Very informative 😀

[@HengChooChian]

Glad it help!

[@memos_povreviews5539]

Thank you for all the great info, I am in the market for the grill. Greeting from California! Keep it up!

[@HengChooChian]

Thanks for watching! Hope I will be able to ride at california someday!

[@C2HINS1]

thank you for your nice sharing on getting a canyon years ago! greeting from HongKong and im going to get canyon mtb soon. cheers!

[@nickpatten5263]

Thank you Heng for your very informative video.

[@Vol4ica]

Oh nice. I bought one weeks ago. Time to watch this video!

[@HengChooChian]

Hope my video help! 🙏🏿

[@kemmythekrafter2488]

thank you for making such informative video !! and also, information about tax in Malaysia.. thank you very much

[@elmerrichardson6413]

I bought a Canyon Ultimate CF SL size XL in 2019. It was a very straight forward and simple process. The whole process from order to delivery took about 3 weeks. I live in SoCal not far from their warehouse here. From the moment I clipped in, I knew it was the bike for me. I love it!

[@Ramonimalik]

How tall are you. ?

[@elmerrichardson6413]

@@Ramonimalik 6ft, 5in

[@mrlaw711]

Great engineering from Germany.

[@user-vc9dt4do3y]

Thanks very good video! Learnt a lot and helped me with decision to buy which Canyon bicycle

[@HengChooChian]

Glad it help! Thanks for watching!

[@johnnysinger3353]

Thanks! Much appreciated!

[@CalKidWilly]

Great review and information. Thanks!

[@HengChooChian]

Most welcome!

[@NELSONG12]

Great info. Thank you!

[@DrkShadow07]

You left your shipping address and phone number in the payment section. You might want o blur that.

[@aldoramonz]

I’m getting a Canyon ! And be my own bike mechanic. You can find anything on KZbin on how to fix. Great info my guy

[@HengChooChian]

Thanks for watching! Me too be my own mechanic

[@andrewsugden1215]

Great video Heng

[@noutd]

Thanks, very useful video man. Learned some more :))

[@HengChooChian]

Glad it help!

[@luisbxb]

Hey, just wanna say great video bro Canyon bicycles you should really sponsor this guy 😂👍

[@HengChooChian]

They do reach out and send me some merchandise. Thanks for watching and glad it help!

[@lillysworld979]

Very insightful

[@pastori70]

Just ordered Pathlite:ON SUV 6, can’t wait to have it!

[@drich5259]

Thank you, this is all great information to know

[@HengChooChian]

Glad it helps! 😁

[@yakimchuk]

thank you for your video and sharing experience!

[@HengChooChian]

Most welcome!

[@Whoami12000]

Love the info mannnn! cant wait for canyon exceed to come back in stock

[@miked51]

Love & Peace. Nice name, my mantra. The Exceed Is a beautiful machine. I bought mine before the wonderful new design. It hopefully still has the classic geo and XC characteristics.

[@HengChooChian]

Love the canyon owner community!

[@Whoami12000]

@@miked51 Just place an order of the Exceed CF 7 in the new color way!CANT WAIT FOR IT TO COME IN.hahahah cheers man

[@Whoami12000]

@@HengChooChian Hopefully i dont get tax haha

[@anurag9510]

Great video, really informative.

[@HengChooChian]

Thank you!

[@shaifulothman7442]

I just ordered a Grizl CF SL6.....value for money, for sure

[@Carlosediaz543]

This was a great video thank you so much

[@mikeclements4548]

Excellent presentation

[@SuperExadidas]

Thank you…your tip is very helpful

[@HengChooChian]

Glad it help!

[@phillipmoore6249]

Your English is great! Love hearing you speak, I can see that in a few years you’re gonna be an expert at it…good video keep working hard!

[@HengChooChian]

Wow, thank you! English is not my native language so I actually have a hard time to speak smoothly in front of camera. Thanks for your encouragement!

[@arthemist44]

yeah very fluent.. just omit the "ahh" and "lah" 😁😁

[@IdrosAbdulHamidPhD]

Thank you for the video. I am from Malaysia and am considering to buy an e-bike maybe one of the ON series from Canyon. Looking forward to your review video.

[@Check-it-out]

Thx for the heads-up !

[@HengChooChian]

most welcome!

[@leepingphuah8127]

nice sharing! now i know what is AL SL SLX :D

[@HengChooChian]

Glad you liked it!

[@cheahminyoon]

Welcome to canyon, this video will help a lot of cyclist if they want to consider canyon.

[@HengChooChian]

yes that's the objective. Thanks for watching!

[@JuanAlmighty]

very helpful. get a lot of questions that you have discussed here.

[@HengChooChian]

Glad it help! Thanks for watching 😬

[@markheadroom]

Thanks for this useful video

[@HengChooChian]

Glad it was helpful!

[@mikes41720]

I ordered a Canyon Endurace CF 7 Di2. I ordered it from their US store. I'm using a shipping forwarder (sea cargo) since I live here in the Philippines (shipped to the overseas USA warehouse), so I'll have to wait another 1-2 months before it arrives. This helps me save on shipping fees and customs duties and taxes. I'm really hoping there are no issues when I get the bike in hand, as it's going to be really hard to return or refund anything. Thanks for this video!

[@TheBTada]

I'm living in Indonesia and I find that your situation is pretty similar to what I have in mind. Any updates on your bike? I'm kinda scared shipping the bike via forwarder lol

[@mikes41720]

So far the updates and communication has been good with the shipping forwarder I used. But I used sea cargo (300+ USD) that would take around 2 months to get here, as opposed to air cargo (1000+ USD) which would take 1 week. Haha. I went with sea cargo. The bike should arrive next week. So the waiting time has been around 2 months or so.@@TheBTada

[@yokukaze99]

Have you gotten any parts from canyon or use the warrantee before? Was it difficult like some people says online. Its causing me a bit of concerns. Thank you for the great videos. I love the details!

[@jakobthiesen]

Great info. Thanks

[@HengChooChian]

Glad you like it! Thanks for watching!

[@michael57603]

Informative video, good stuff. I do worry about the maintenance- but if bicycle shops accept Canyon then I'm ok to pay a small premium. With the e-bike offerings, do you know if there is anything I should specifically take note on?

[@HengChooChian]

The maintenance part might be a problem if you are at smaller town/city but if you are at urban metropolis, shouldn't be a problem to get any modern bike shop to service a Canyon

[@StefanUrkel]

Heng: I may have missed it, but did you consider Giant (like the Defy)? Have you had any quality control or safety concerns on the Canyon? I'm wondering if I should stick to steel since Ive read about Carbon frames snapping. What's been your experience so far?

[@HengChooChian]

I didn’t add Defy in my consideration back then as that’s a endurance bike and I was looking for a gravel bike. With that, Defy are a great bike tho if you are looking for endurance bike. For carbon frame, as long as you go for reputable brand who provide worry free (warranty or certain program) and you should be fine. I haven’t see any carbon frame snap by itself, only seen a few snap carbon frame after crash. I guess even with steel frame going under that crash it will render the steel frame to non rideable too.

[@mikepopstar]

I have bought 2 bikes, solid from start to finish. My old MTB is 12 years-...still going

[@marianellalopez9719]

Thanks for this video! I gave up on the Grail because they kept delaying delivery. I am considering the Pathlite, do you recommend it for commutes and riding around Singapore?

[@HengChooChian]

For commuting, pathlite yes should be more than enough to use as commuting

[@sk27lem]

Bro, at 3:57, I think you meant “simulate”. Good video though! Keep it up

[@HengChooChian]

Yesss sorry for my bad English 😂

[@nabilmohamed9043]

Hi. Good sharing. When you pay via TT, do you issues like you need to pay extra due to additional charge imposed if the bank uses third party to complete the transaction? (not the service charge though)

[@HengChooChian]

Only the service charges, nothing extra 😁

[@roadrunner5084]

Thank you Heng! Do you mind me asking how tall you are? iam having so much trouble deciding as obviously we can not try it out for hight :( I really want this bike but sizing is hard that im considering other brand

[@HengChooChian]

If you can get a bike sizing service locally, where they can use their fitting bike to crank up to grail sizing will be the best. I’m 168cm if that help 😁

[@dsolocyclist4299]

Hi, good video. Very informative. Question for you: did they include padals. If no, did you buy b4 your bicycle came or did you wait after you got your bicycle.

[@HengChooChian]

Hi, thanks! They don’t include pedal. Most performance bike come without pedal as pedal system are quite personal. I have my pedal before I order as this is not my first bike. If this is your first bike you can add pedal when you are buying from them

[@1secondlate]

I am from opposite the causeway! Just want to say your video contents are great, straight to the point and easy to understand. Keep it up 大哥!

[@HengChooChian]

Thanksss! Hopefully someday can visit singapore with my bike!

[@1secondlate]

@@HengChooChian looking forward to it!

[@johnmichaeltiu8370]

Hello, love the vid!! Just curious about the stocks of the bicycles on their website. Did you buy the the gravel bike right after they restocked? Did it quickly went out of stock?

[@HengChooChian]

I was lucky as I order before it went out of stock. Even that I have waited 3 months until the bike are shipped. With the current demand yes i will say it's usually quickly went out of stock

[@johnmichaeltiu8370]

@@HengChooChian Thanks for answering!! What’s your rough estimate on how many days/weeks will canyon be out of stock after they restock this coming September.

[@MikeK02048]

I would love it if a Canyon rider that is 5'7" tall with a 29-30 inch inseam could tell me what size they ride. I entered this onto the Canyon website and it told me I need an XS. That makes me nervous because in mountain bikes I an typically a medium, and on a road bike I'm typically a 51-52.

[@faisalalharthy746]

I noticed that xs2 size has smaller wheels will that effect your group ride meaning it wont hold speed as 700c ? My height is 164 and canyon adviced me to go 2xs am looking for endurace cf sl

[@orkuncolak]

🔥🔥🔥

[@Jawnderlust]

I have a 2021 Grail in size XS with the 650b (27.5) wheels. I’m looking into buying a spare road wheel set, which 700c wheels did you fit on your grail?

[@HengChooChian]

Im using dt Swiss r740, a rather entry level 700c wheel.

[@kinghadu9611]

I use a 56cm Cannondale Super Six Evo 2015 and it's Perfect. I am 183CM, what size Canyon would be my equivalent? XL?

[@kraken9883]

I’m considering buying a road lite 7 but I’m not sure about the size, I’m barely 5’ 6” with a 29” inseam and the website puts me at xs but I don’t know if the xs comes with the 650 wheels. I ride small on specialized and small/medium on trek.

[@HengChooChian]

Heyyy yes the XS come with 650b wheel. If you are talking about grail then it actually can fit 700c wheel without any problem.

[@zzskywalkerful]

Really helped… was searching around for customs import duty for rb… so you really didnt get charged for any taxes for the bike?

[@HengChooChian]

Yeap, tax free for bike. I did paid a small amount for accessories, seatpost and mudguard

[@centv8500]

Hi, I purchased my first canyon bike yesterday using prepayment same as you. Where did you see the swift code of their bank? Also is prepayment can be arranged to installment? Thank you for this video, it helped me to answer alot of questions.

[@HengChooChian]

Hi, I email them to double check the swift code. Also I don't think prepayment can be convert to instalment as it's direct tt transfer. You can check with your bank to have more info,.

[@centv8500]

@@HengChooChian hi thank you for reply. I contacted canyon already and request for change to splitit payment method. Ride safe. Cheers!

[@mohdfadzlifailulrahman2768]

Hello bro. Very informative video thank you so much. You did mention a 5% tax on accessories from UPS. May i know 5% from total bike price or 5% off accessories price? My bike's on the way, I also purchased RD hanger & Garmin mount. Wonder if they will charge extra for the hanger & mount.

[@HengChooChian]

Heyyy congratulate for your new bike! The 5% is on accessories price only so it’s pretty minimal

[@mohdfadzlifailulrahman2768]

@@HengChooChian hey thanks bro. Keep the good contents coming.

[@HengChooChian]

Thanks for watching!

[@WingXJie]

HI bro, thanks for your video, finally i found a video who talking about how to purchase canyon. But i got some question here need to ask you, i going to buy a canyon ultimate complete bike to malaysia johor, do i need to pay any tax for it?

[@aristodelo]

Thanks

[@HengChooChian]

Most welcome!

[@andreirosass]

Has anyone from LATAM purchased a Canyon bike? If so, how long did shipping took?

[@arischneider5710]

Hi, what do you think about the canyon torque Al 5 27.5? I hear that canyon frames break easily and that canyon won’t cover it unless it was from delivery. Is this true?

[@HengChooChian]

Hi, no problem for my bike so far. I don think that the frame easily unless it’s a really big impact on it

[@olliebodman9771]

Just bought a specialized but wanted canyon and now I’m certain next time I’ll be getting a canyon But I do find it strange regarding parts and the way they may make money out of you if something does go wrong in the future plus I’ll also be worrried about workshops and to whether they will beable to fix anything on a canyon. Plus when I looked on the website they seem to do a wide range of drop bar bikes but only a few flat bar hybrids

[@HengChooChian]

Most of the workshop are willing to work on canyon, at least at my country. 😉

[@No1x3N]

How interesting your country differentiates between bicycles based on the type of handlebar, you have any idea why?

[@venox48]

What is reach " +W" mean on their geometry chart ?

[@TheMatsalleh]

Hi .I also just got my Canyon MTB last week. I heard you mentioned that dropbar is tax exempted. I glad to hear that because I planning buying road bike one. Tq Canyon Malaysia Fan

[@HengChooChian]

Yes, correct

[@michael57603]

One thing that annoys me a bit is the lack of customisation. I want to get a pathlite model but it comes with a bosch purio display (no GPS function), for all models apart from the flagship model which cost EUR5000! It would be better if they didnt include it at all, and left it to the customer to choose for the non-flagship models.

[@HengChooChian]

I guess that’s a downside for a complete bike. I’m sure they will have customisation once they figure out as they are really serious about their customer journey experience

[@Only_Mountainbike]

👍

[@PnAu1]

Do you have grizl cf sl 7? Can I put thinner tires on this bike? You said you had that bike for off road and road, right? What is a minumim size for this rims?

[@HengChooChian]

Im using grail and i guess grizl can fit a road wheelset as well. Im using 650B for my gravel wheelset and 700c for my road wheelset

[@achai2512]

Hello, Can you tell me why you cant change gallows and handlebar ? I buy one and I trully want to put a longer one on it.

[@HengChooChian]

You can change to a conventional design as long as the clamp at 1 1/4 but that will make the bike geometry very aggressive.

[@dougrodriguez4977]

As a bike shop owner I can tell you we don’t turn down a customer simply because the bicycle was not purchased at our store. Nor do we up charge for repairs or work on bicycles not purchased at our store. We do work on bicycles in the order they arrive but it is not uncommon to push a bicycle ahead of the line if it was purchased at our shop. Working on a Canyon is no different than working on any other bicycle. We did have a customer wait several months for a set of unique bearings to the upper linkage on an aluminum dual suspension canyon that made a symphony while under pedal load from day one. We’ve also work on canyon road bikes that suffer from the headsets constantly loosening. And one canyon road bike that the bottom bracket shell was out of spec on one side. The bike creaked under pedal load. Every time the bicycle owners were overwhelmed because they had to deal with the issue themselves directly with canyon. We did our part by documenting the issue in order to help the customers deal with warranty but had they purchased a bicycle from an independent bicycle retailer they wouldn’t have had to deal with any of the stress. It would be out of their hands and handled by the dealer. We all make decisions for what we believe to be best.

[@user-no3id2pv4y]

May I ask do you know what is the season period for Canyon? Because the model Im looking for is currently out of stock, they replied me that stock for current season is out of stock, will have to wait for the next season. Do you have any idea when is the next season? Thank you.

[@HengChooChian]

Hi, unfortunately I don have visibility to Canyon stock and you probably need to wait until they restock and update in website

[@user-no3id2pv4y]

@Ya Dad's Precum thank you for your advise! I couldn’t wait so I bought another model! But the order delayed.. can’t wait for my new bike!!

[@joelbeltran8298]

Great info sir, how to order one? I'm having a problem on logging in on my size sir the canyon website keep on refusing the size that I'm putting pls help me sir

[@HengChooChian]

Hi, you can order directly from Canyon website. Do check the unit that you are using are same as your measurement tools

[@nazgrey5979]

I just bought Grail CF 8 Size XS and been thinking to upgrade the wheelset to 700C. How is your experience with the wheel size? Any toe overlap? My bike will arrive next week. huhuhu..

[@HengChooChian]

I love the 700c. It convert my bike to a road setup that allow me to not give up the road cycling part. There's slight toe overlap but nothing serious

[@johnwicked4982]

what are your height guys?I am comfortable in Small frame (15) in other bikes but Canyon recommended to me the XS.What is your thought?

[@andyjame4015]

*Bella*

[@jag1870]

Heng Choo Chian, knowing what you know from your previous order with Canyon, would you buy from them again?

[@HengChooChian]

Yes for sure!

[@nooonenn8754]

With 8000 USD you can buy the top range bike but with others brand you can only get the second level

[@HengChooChian]

Exactly!

[@uteeutube]

bro if I see u are 168, if i am 164 would u suggest a XS or XXS for a canyon grail ?

[@HengChooChian]

Hmmm it’s very subjective as everyone body proportion are different. I would suggest you to get a bike sizing before buying

[@josephy7368]

Hi, can i use credit card for installment plan?

[@HengChooChian]

You probably can inform your bank to convert the transaction into instalment plan but that depends on your bank offer.

[@juntin810]

any competent bike shop can handle canyon. the reason many local bike shop do not want to deal with them is their dtc marketing at least here in stateside.

[@HengChooChian]

Yeap, that only applicable to smaller independent bike shop that doesnt expose to newer technology. Some bike shop at here in Malaysia doesnt take in Canyon but not in the case if it's a major city

[@DEISE01able]

What is the diameter of the tires?

[@RoquetteAttaquer]

Im planning to buy the canyon sender dh mtb, can i used my debit card? Lol 😂 worried about thr shipping cost and tax tho

[@HengChooChian]

The last I know debit card is not useable. For mtb, expect taxes when arrive in Malaysia

[@teehotice5097]

This bike was really easy to assemble kzbin.infoUgkxMesz3KOGEmwmvyKQfLfrRSUXLFzfVHZA and required very few adjustments out of the box. The wheels did not require any truing/adjustments. The frame had some small scratches, but nothing major.I did replace the seat though - the seat it came with was very uncomfortable. The tires need to be re-inflated every 4-5 days, but this appears to be quite common for the narrow 700x25 tires.Overall, in my opinion, this bike looks and rides like a much more expensive bike.

[@teojasper6358]

need to check can canyon Roadlite saddle seat lower?

[@HengChooChian]

Hi apologies I don have information about this. Best if you email to canyon 🙃

[@Yrhz5]

hi, how much is the additional tax u mentioned?

[@HengChooChian]

I cant remember the exact amount but roughly around rm100-rm150. pretty minimal tho

[@scoutfai]

like all the canyon bikes except the wheel size for 2XS and XS. they always put smaller wheel for shorter rider. Many other brands can accommodate 700c wheel for the shorter rider, there is really no valid reason why Canyon has to size down the wheels. They can ship the bike with 650b but design the bike to officially accept 700c wheels, but Canyon official reply is 2XS and XS can't accept 700c which can void warranty. Hopefully Canyon can rethink their product strategy. It is far easier for 700c rider to seek help from others than 650b.

[@HengChooChian]

Personally I think that 650b does provide a better geometry for smaller rider but u fortunately the market doesn’t really serve us as main market. Good thing is I can still slap on 700c. Currently do 700c for road and 650b for gravel

[@scoutfai]

@@HengChooChian what is the widest 700C you can put on your Grail?

[@HengChooChian]

@@scoutfai I’m using 28c but measure at 30mm on my rim. Judging from the clearance 32-34mm shouldn’t be a problem. But there’s a slight toe overlap with 700c wheel