Why you SHOULDN’T buy Tumi luggage.

A review of Tumi’s warranty, or lack thereof. This is why I’ll never buy a Tumi product again.

[@benfranklin3638]

Actually they did the right thing...a company usually does not dispose of damaged property of individuals. The individuals can always come back later and try to claim the company lost it or some such scam...happens all the time. And as a traveler, I am sorry for the loss of your luggage...I own several Tumi items myself...but let me just say it - it is not Tumi's fault, it is the airlines fault, why should Tumi absorb the cost of repair?? The proper course of action was to file a claim against the airline.

[@8ballandroid]

Exactly! Thats not Tumi’s fault. Thats like getting in a car accident and demanding compensation from the car manufacturer for damages when its the other driver you should be fighting. Cmon dude, get it together

[@NinjaKiller1022]

I agree here. Tumi takes no fault here. It’s all at the fault of the airline and/or the workers.

[@ragnevi]

Sorry for your experience. I had a problem with my strap on a briefcase, I went to my retailer and asked if they had a new one. They didn't and asked me if they should check if they would be able to order one, I didn't hear anything from them. I heard from them a week later that I could pick it up. I did and asked how much, no it is free, I thought I heard wrong, but again I was told it was no charge. Maybe it was just a good store. I didn't even show a receipt or the bag.

[@JoseTheRover]

To be fair this isn't a factory defect , I didn't know that they covered accidental damage before

[@adventuremanintheclouds8968]

Have to agree with them, you should have filed a claim with the airline, this is not a warranty issue.

[@gs1150adv]

Tumi carry on retractable handle broke during normal use, never been check-in. Same experience with their 100$ voucher. So much for warranty, but was not offered the return. Thanks for verifying my experience, and unfortunately have several other pieces.

[@3ddental83]

This must be a 20 year-old design, true? and used 1000 times, true? To damage Tumi bag/luggage the force had to be incredible, they are made to last, I own 10+ pieces of Tumi stuff and they just last and last..............If the airline did this file a complaint with them.

[@KadoReviews]

They didn’t have rolling bags 20 years ago, so no. It was used maybe two dozen times. Yes, it would take a lot of force. I have 30 year old Tumi bags that are still perfect. Just wait until one of your bags gets damaged beyond repair and the offer you a $130 gift certificate.

[@3ddental83]

@@KadoReviews agreed, but they are still the best quality to price ratio I think.

[@KadoReviews]

The issue I had was a design flaw, as well as plastics. They used to be absolutely bulletproof. Hence, I still have the 30 year old luggage. Considering they have manufacturing and supply chain in China and Thailand now, their quality has diminished. So, I don’t see them as having the quality product they had when it was manufactured solely in the US. if you look at things like handles, bumpers, and wheels, they’ve really gone south as far as quality is concerned. My old Tumi luggage has metal hardware, and hard rubber bumpers. It’s a huge difference. That’s the quality I would pay a premium for, but sadly, Tumi eliminated those features to increase profitability at the sacrifice of a once incredible reputation.

[@tamarazawada]

That is why I only use cheap suitcases for checked in luggage. I've had luggage damaged before by luggage handlers too, they don't give a damn how much you payed for your suitcase.

[@KadoReviews]

That’s precisely what I’ve moved to. Tumi is a label now. Nothing more. Their old luggage was bulletproof. I still have the set from 1990, and it’s held up perfectly. That’s before the days of rolling suitcases so I don’t use it anymore. I buy cheap bags, and when they’re destroyed, I buy another cheap set.

[@FIGNAS83]

For this reason, I buy nice expensive luggage for carry-on and buy cheaper luggage to check in.

[@seemo27]

Wow, what series and model? Just ordered decades old replacement set for my Samsonite that was amazing. I went with Alpha 3 International carry on and deluxe brief case.

[@Bella-oc4mt]

Samsonite owns Tumi now I think? I'm not 100 sure but I think they might.

[@timjenkins8943]

Was going to buy the Alpha 3 rollercase. Not anymore. You saved me some coin. Thanks. Will buy Travelpro platinum elite 21.

[@pascachi]

I had my sets of tumi for a long time didn’t have problem with them until today, we just came back from a vacation cruise found out it has a cracked on the front carbon fiber cover. I’ve seen how baggage handlers treat our luggages, it’s unforgivable… I will call the airline if they can do something about it or just simply bring it tumi repair place if it’s repairable or not.

[@Cota0514]

What did you end up replacing this with?

[@CG-kf5vh]

Why they sent it back? So you could not claim the luggage back months later. I’m convinced they didn’t believe your story. They most likely did not buy the premise that the bag was damaged by TSA that much. A lot of people make the damage on an item worse, or beyond repair, hoping the warranty would replace it for a new one. I never had any problems, other than their repairs are inordinately expensive, and I’ve been using Tumi luggage for 18 years.

[@KadoReviews]

They basically told me it was beyond repair, and even though I explained I was a customer of theirs since 1990, it didn’t matter. As for the damage, it is only conceivable that it was done by machinery. The issue is a design flaw. They used ballistic nylon as usual, but cheap plastic to house the wheels and prevent damage from being slid. I surmise that it came loose on a conveyor belt, snagged, and ultimately ripped the bag apart. Believe me, I wasn’t happy having to drag it through the airport while carrying a laptop bag and carryon. In my last correspondence, they offered me the small gift card, and said I needed to confirm I would accept it, or they would ship the bag back. I did. I said I would use it to buy a gift and purchase my luggage elsewhere. They then shipped it back. Honestly, I wish they would dispute me publicly. I would make the correspondence public.

[@CG-kf5vh]

Kado Reviews I believe you. Customer service isn’t what it used to be. It’s the new normal.

[@KadoReviews]

That is the unfortunate truth. I always had positive experiences in Tumi stores, and never had to deal with Tumi direct. I had a previous issue with a piece of luggage, dropped it off, and they called me when it was fixed. You couldn’t ask for more. Now, they just don’t care. Good customer service is so rare these days that it’s driving consumers to a disposable market. They would rather buy something cheap and replace it than deal with rude customer service, or even a lack of customer service altogether.

[@rashidkhan-pd8cf]

They send it back to you for a KZbin review.haha

[@milpool8577]

Their luggage has gone downhill for sure. I just bought a $975 alpha international carryon to replace my Alpha 2 from 2011. It was just a convoluted mess of zippers and pockets that was completely impractical. Worse, I could tell it was going to look like shit in 1 or 2 trips. I returned it next day and repaired my old suitcase handles. I don't intend to buy from Tumi for my next bag, although I'm not sure if I can find one that I'll like. Any suggestions?

[@MaeSekou]

Try Brigg & Riley. I have used their luggage for about 7 years. And they have a lifetime “No Matter What” warranty

[@StevieFlix]

Changed mine I'm buying 2x Away Aluminum Editions here in los angeles.

[@jjustin5177]

thanks i was just going to buy one and now I'm not thank you very much

[@rgj406]

Thank you

[@Raizall]

Thank you so much ! Useful

[@KadoReviews]

You are welcome!

[@micheleaday3902]

I Deff Agree With You On Feelings. You Are So In The Right...Send It Back To Them With A Note Broken And Broken Customer This Is A Fraud And You Need And Should Take Pickt.And Send To Local Fraud Dept. In Your Area God Bless You

[@danielavillasenor2567]

I should have listened to you and not bought TUMI. They didn’t repair my backpack zipper within warranty time

[@simonmellor4028]

Sorry this happened to you. Loyalty means nothing in this 'Disposable' world in which we now live. I'm convinced that luggage by tumi, rimowa etc al, is a red rag to some baggage handlers, who see it as their duty to take our expensive luggage on a conveyor belt joyride. It is this reason alone, that I've limited my premium purchases to cabin only. Having said that, I've gotten 10 good years out of an American tourister large checked case, from Walmart. Personally, I think wheels are the weak link in luggage. If designers could somehow manufacture their cases with retractable wheels that spring back into the case body, that would increase the longevity, and durability, I'm sure. Thanks for sharing.

[@puneetgulati104]

Yes you did change my mind and Thank You for that.

[@scottd7272]

Tumi has gotten considerably worse since Samsonite acquired them. Tumi is NOT the Tumi of old, Samsonite is ruining their name and reputation.

[@pascachi]

I thought Louis Vuitton owns it now?

[@scottd7272]

Type Subsidiary Founded United States (1975) Founder Charlie Clifford Headquarters Edison, New Jersey Parent Samsonite

[@ashveermohadeo2921]

Had such horrible customer service from Tumi. I’m so disappointed

[@KadoReviews]

It’s aggravating when you pay more for service and it falls short of expectations.

[@Illmatic07]

Get Briggs and Riley next time

[@dawgtownrambler]

Fly Delta. They would pay for you a new bag.

[@pascachi]

I just filed a complain about my damaged tumi luggage.

[@pecanpie6127]

Watch in 2x.Hugs would be nice.

[@TheStephenHaley]

Briggs and Riley for me going forward. Thank you for posting this.

[@MaeSekou]

The Best luggage ever

[@kbeautician]

So because they sent it back. Ha.

[@paulw2410]

Sorry to say, but I think you’re wrong blaming the manufacturer. Yes I agree that if their product was faulty due to the manufacturing process, the wheel suddenly fell off whilst being used, or for arguments sake the handle broke whilst you were wheeling it along.... then YES their warranty should most definitely cover this! If on the other hand your case was damaged by the uncaring and wreck less hands of baggage handlers, as yours looks like it was, then you should bring a dispute/case against that specific carrier. Just saying ☺️

[@BradWillis]

2 questions: 1. How old was the item when damaged? 2. Did you contact the airline and request payment for the bag. My GF's TravelPro bag was recently damaged by AA in Barcelona. Obviously, it was a lot cheaper than your Tumi bag, but not only did AA send me a check for what I paid for the bag, but I also claimed w/TravelPro & they sent me a new bag (it was under warranty.)

[@michaelcosme9737]

Well your intent served it’s purpose. I now will not purchase from Tumi. I was just about to buy a luggage set from them for my cruise next year. Thank you for posting this video. Saved me at LEAST a grand, or more. I was planning on spending about $2500 for the pieces I want BECAUSE of their history, warranty and quality. Thank you again for saving me lots of money and headaches.

[@KadoReviews]

Glad I could help. They are obviously not the company they used to be. The damage to my luggage was their design flaw. The insult was sending it back to me and not giving me the gift certificate (I would have given away) that they stated they would. Years ago, they were a company that produced products you felt your money was well spent on. Now you can get cheaper and more durable luggage with a better warranty.

[@benfranklin3638]

Dude, Tumi is great. I've never had a problem with their luggage or warranty. This guy is blaming Tumi for something that is clearly the airlines responsibly to fix.

[@copmy]

That’s is a well said experience of being a Tumi customer.

[@jimmint5672]

I love tumi

[@BigCityWorld]

😂 lol WOW!!!

[@thecollegepicker]

Perfect example of why @briggsandriley are the supreme bag makers, warranty, and customer service experience. 🤌🤌