Well like we said in the video you can't win them all! This was not fun BUT we did the right thing and are in the process of finishing the repair. I know this something like this may have happened to you and it sucks! It's all in how you handle it?
@lesb34817 ай бұрын
I hate to say it, but you may have to walk away from the refrigerator guy and try to be content with just blacklisting him from your company. However, you should be able to prevent this situation from occurring in the future, or at least put yourself into a position to have a much better recourse legally and financially. Since, a significant portion of customers these days are dishonorable in how they conduct business, I'd have an attorney compose a legal document that is specific to any maintenance situation, where you are attempting to repair/modify a system or component, rather than replace it. It should say something to the effect, that by signing the document, the customer recognizes that he/she has made a decision to attempt to repair/modify rather than replace, but there are no guarantees of success or warranties expressed or implied. They should also officially be made aware, that no matter the outcome, they will still be financially obligated for the expenses incurred in the attempt, which was done at their behest. It should also contain language explaining that if they try to renege on this contract, they will be subject to legal consequences. This would include but not be limited to, a mechanics lien and/or any other legal action necessary to recover expenses, damages, time lost and all legal expenses/fees incurred by you and/or your company in the course of recovery, as well as defending yourself, employees or your company's business interests, to include your professional reputation. Good luck!
@WillFixThat7 ай бұрын
@@lesb3481yes we have a 4 page legal contract but sometimes it’s just not worth continuing with the negativity that comes with it especially when customers can and will lie even when it’s all in writing. We’d rather just put them on our list!
@lesb34817 ай бұрын
@@WillFixThat Maybe, when you get them to sign the contract, video them having to say that they have fully read, understood and agree with all terms of the document. Sounds crazy, but these days, sometimes crazy can help pay the bills.🤪
@WillFixThat7 ай бұрын
@@lesb3481well then you have to tell them and tough when we are going to 20-30 boats a week.
@lesb34817 ай бұрын
@@WillFixThat Having as much or more business than you can handle, is a good problem for any business to have these days.😀💰
@mitchscott66612 ай бұрын
Of course you are doing the right thing. Would expect no less from you Matt. Your customers are lucky to have you
@WillFixThat2 ай бұрын
yup painful but did our best with the situation.
@Freeflorida1237 ай бұрын
I have owned an operated a successful business in South Florida for the last eight years. Before I started my business, I took the Mike Holt business management seminar. Prerequisite to the seminar was reading the slight edge by Jeff Olson. There’s a lot of good information in there. In your business model, you should list your failures and never repeat them… if you repeat the mistakes you’ve made prior than you will pay for it. A really important thing I learned at Mike Holt‘s business management seminar. Never let the customer run your business. Meaning never let them convince you to do something you don’t wanna do. Turn down the work tell them, thank you for the opportunity, but unfortunately, my business model does not allow me to do that end of conversation …
@WillFixThat7 ай бұрын
Love it …. I’ll be sure to share with Matt appreciate you sharing!
@kipbartlett34257 ай бұрын
6-8 years ago I had issues with unpaid or contested invoices. I have since stopped offering “patch jobs”, if they don't want to pay to fix it right, they will be the first for a callback when the patch fails even years down the road.
@WillFixThat7 ай бұрын
Agree but hard when people beg you! Someone said to get the deposit for the repair upfront on these kinds of jobs and that’s not a bad idea. Then your paid and you tried!
@ScottButts7 ай бұрын
Matt and Karyann, I feel your pain with the customers not paying their bills. I own and operate a small trucking company. For some reason people think we as small business owners can continue to take the loss. What a joke. I wander how they would feel if someone came into their house and stole from them. Love the content. I hope to meet y'all one day. Matt tell the fridge customer sorry, but a new fridge is in order, and please PAY YOUR INVOICE, or no help.
@WillFixThat7 ай бұрын
We will never go to that fridge boat again! If you mess with us and don’t pay you get put on the list 😊 we will watch it sink and do nothing to save it I don’t mess around when it comes to paying your bills! ~ Karriann P.S. we’ve had Dockmasters call us to save a boat and we had to decline!
@WillFixThat7 ай бұрын
@@CaptainJimNossnah it’s not the way we want to operate. It’s not worth it Jim …. But these experiences we all face in business or life.
@Turbotalkin7 ай бұрын
But your unfortunate deal with him could save the next guy tons of trouble if they know what they are getting into id like to know if a client didnt like to pay bills
@AndrewTa5307 ай бұрын
Mechanics lein. Problem solved
@brh41153 ай бұрын
Those are the people who go ballistic when someone does not pay them but they don’t see the correlation between paying and being paid! I enjoy your channel! Conscientious well explained repairs and you care about the details. Your beautiful surroundings helps offset some of the problems…
@WillFixThat3 ай бұрын
Yeah people have gotten more crazy the last couple years. Thanks for watching us … 👍
@MikeyDee257 ай бұрын
Mechanics lien until they pay their bills. Stop being nice guys and worrying about your image or you'll go broke! Your customers know your trustworthiness or they wouldn't be your customers! Also, video ALL your repairs so you are covered when stuff like this comes up again. 👍
@WillFixThat7 ай бұрын
We do video a lot of our repairs but it’s not always easy when we have 5 guys running around the island! It’s not really about the $$ it’s about the integrity & lying mostly … you can’t win with those kind of people. But KARMA will get them. You know we don’t want to carry all the negativity.
@paulkersey21797 ай бұрын
Kudo's to you both for staying so cool, working in the heat and dealing with people who are always looking for the easy way out.
@WillFixThat7 ай бұрын
Hey Paul we try to be cool & we have sleepless nights sometimes but most people are good! We’ve just had some sour apples.
@mitchmordas97657 ай бұрын
I really think what is happening is the prices have gone up so much so quickly that people feel a sense of entitlement because the price is ridiculously high. Most it seem don’t realize your profits are still minimal and you’re not making that money. It was a time that when you paid today’s price you were getting the most stellar service you could ever possibly get. And our customers don’t realize or frankly don’t care anymore and expect you to take it in the shorts. Keep doing what you’re doing. You’re a dying breed and you come across is just good people. Hard to find today. Great job on the videos!
@WillFixThat7 ай бұрын
Thanks for choosing to watch us Mitch! Something has changed in the last few years … might just mean our days are numbered!
@rodwilliams27827 ай бұрын
Wow what an opportunity to get that endorsement on your liscence. That's a blessing . Retired American Airlines 31 years , Omni Air , 7 years Western Global 1.5 years .
@WillFixThat7 ай бұрын
lol I don’t think Matt needs another project or license 🤣
@phlegm21417 ай бұрын
You do inspire confidence. My respect.
@WillFixThat7 ай бұрын
We try 👍 thanks for watching us!
@drsadventures7 ай бұрын
So being in the HVAC business for 40 plus years dealing with customers can be challenging and the pat on the backs always trumps the bad ones. I for one like challenges but not for the rerrigerator aluminum coils nor compressors with cap tubes like you said never can clean the system. Just let the refrigerator go and say thank you as its not worth loosing sleep over and when the next one comes up just say no.......I have learned over the years the stress on collecting on dead beats is not worth my health. You can write it off at tax time by making a copy of the invoice and deduct it at year end. On customers that did not pay or took months for them to pay I put a mark on the folder of the house address for future referance to not service them. You all do a great job and show care! Much appreciate your honesty :)
@WillFixThat7 ай бұрын
Yup it’s not worth it to us either having dead beats! We add them to our list and we will never go back … it’s simple ‘find someone else’ 🤣 and good luck with that.
@BidenTreason7 ай бұрын
Send him a 1099c - legitimate loss and let him explain it to the IRS
@harryatvick4 ай бұрын
Ole retired furniture maker from Michigan who just ran across your utube channel - wow that would make me nervous working on big ticket items. I only didn't get paid once on big job but had gotten half the money down so loss was pretty minimal- really enjoy watching you two work together so well
@WillFixThat4 ай бұрын
We try and work together 🤣 like anything we sometimes get our feathers ruffled! We’ve been together a long time. We are blessed … I’m sure I drive him nuts cause I get anxious sometimes.
@ThoughtfulWander7 ай бұрын
Great episode! Keep rolling WillFixThat team! 👍👍
@WillFixThat7 ай бұрын
Thanks for watching us again 🤣
@ThoughtfulWander7 ай бұрын
@@WillFixThat 👍👍
@robjordan35734 ай бұрын
Love watching your videos!! Following y’all’s journey everyday inspires me as I’m pushing thru marine technician school. Thanks for the insight for what it’s gonna be like working at the docks 🏝️
@WillFixThat4 ай бұрын
Thanks so much for watching Rob.
@JohnR-q8y4 ай бұрын
I'm a little late to the party on the refrigerator evaporator repair but when I was in the refrigerator repair business many moons ago I used this stuff called La-Co heat seal stick to repair evaporators that had holes poked in them. Previously I used the standard epoxy repair method that never worked for very long. But the La-Co heat seal stick worked every time and is super easy to use plus it sets up almost instantly. I checked online and surprisingly it's still available.
@WillFixThat3 ай бұрын
Haven’t found that yet
@JohnR-q8y3 ай бұрын
@@WillFixThat I haven't done a general search for it on Google, but it's readily available on eBay.
@johnsnappsr4540Ай бұрын
Leak on low side means moisture has entered the system new filter drier, nitrogen purge. And keep your fingers crossed....not worth the labor alone. You don't know the condition of the compressor until you're done.. then customer doesn't want to pay. Best advice is to replace it
@rcrogers67 ай бұрын
Had my tubing silver soldered and refrigerant refilled. Worked.
@WillFixThat7 ай бұрын
Yup sometimes it can work 👍
@jimdavies78427 ай бұрын
Mat and Karyann. I have been watching your channel for some time. Job well done. I have been in business pretty much all my life. I have had businesses of all shapes and sizes and the same problem you are experiencing has reared its head in all of them. You will always get the ones that dont want to pay, that everything is everybody''s fault but theirs, and some of them are just plain jerks, as you Americans put it. I own a motel at the moment, and we will not accept a booking unless we have the guests Credit Card number. If they don"t show, we still get paid. Maybe that can work in your business. Either that or/and take a hefty deposit prior to starting the work. I am with you, as long as you can sleep with a clear conscience, that is the main thing. Jim, Australia.
@WillFixThat7 ай бұрын
Thanks for watching us Jim we got a card and today we ran it NO funds. Guy blocked our calls thankfully was only $380. And he got excellent service.
@jeffdavidson82627 ай бұрын
Would this fridge be on a sailboat? I’m replacing an ac/dc 7cu fridge currently on my boat - unit will cost $1500 with the door
@WillFixThat7 ай бұрын
Yes it’s on a sailing vessel 😊
@billsrq17887 ай бұрын
Hello from Siesta Key Florida
@WillFixThat7 ай бұрын
Hi Bill thanks for watching us again & again.
@stephenscott9636 ай бұрын
You guys are still the greatest in my eyes, but maybe have an attorney write up the best “iron clad” paperwork so no ifs and or buts?!! Keep up the great videos!
@WillFixThat6 ай бұрын
Great suggestion! Thanks for the encouragement! Business is a tough thing … sometimes!
@briggsquantum3 ай бұрын
I used to say that I pick my customers as much as they pick me. That worked for quite a few years, and dodged some bullets doing it. Lately, since Jan. 2024, the rate of entitled and useless customers has gone up, and they are the ones I couldn't pick out of the background noise. I'm hanging it up in a few months, as I need at my age to not squander my time left. Many good people will be upset at the loss of my specific mechanical services, but I cannot be responsible for that. So yes I have seen first hand the decline in reasonable behaviour. I had a good run. No complaints, but I'm moving on now. My best wishes to you and your excellent team for the future. Great channel, subscribed.
@WillFixThat3 ай бұрын
Awesome thanks for watching your sharing your struggles too! We always figure we can serve those long time customers and no one else and just slow down a bit too. Guess we aren’t the only ones seeing the issues.
@michaellabombard95077 ай бұрын
Sounds like you went above and beyond with the generator and that will be good for your reputation!!
@WillFixThat7 ай бұрын
Definitely …. Small town!
@philipsanders591117 күн бұрын
We were in the plumbing industry in Texas for 36 years before retirement. I do not know Florida law, but here are a few things y'all may consider? Modify your contract so each disclaimer requires initials or signature. Make they read and sign legal disclaimers to lien the boat or asset if payment is not paid in full. Lien the boat, it is cheaper than a lawsuit, where no one wins bit the lawyers. Maybe in Florida the boat VIN can be checked for previous service history and then check with other shops to see the customer has a bad record of non payment? Just as some of the other commenters has stated, black list this customer + add the boat VIN in your black list records. I know online reviews are king, but they can be removed if you pay the right company. You may consider putting together an online forum and get all your local boating businesses to join, then y'all can share black lists among yourselves. Hope this helps? GOD Bless
@fogduker31317 ай бұрын
Yes agree wourld is getting crazy as far as customers that don't want to pay a bill I just wouldn't even talk to them after all the time you put into helping them out.
@WillFixThat7 ай бұрын
Yes tired of chasing payments! It’s happened about 5-7x in the last 1.5 months.
@bobthedude93227 ай бұрын
Client/ job selection is the most difficult part of any business. Unfortunately, having a mechanic idle at the shop is often better for your business and mental health than taking an awful no pay entitled client. Remember, you’re servicing luxury yachts in paradise. Let the difficult clients know they’ll welcome to pound sand and sail to the mainland for service. Also, don’t let them unload their problems onto you. Cheers and good luck out there!
@WillFixThat7 ай бұрын
That is how we operate …. Once you’re on our list you don’t get service. Unfortunately even long time customers can end up on the list. Something shifts in the process and we say not again find another company!
@EGmarine5 ай бұрын
love the videos
@WillFixThat5 ай бұрын
Hey thanks for watching us!
@FloridaJack7 ай бұрын
Make 'em pay ... he knows what he has to do.
@WillFixThat7 ай бұрын
How you going to make him pay?
@FloridaJack7 ай бұрын
@@WillFixThat Toe to toe until you know he's a total piece of crap and doesn't care for anyone. There is also "choosing your battles", like y'all have done ... you guys are better tuned than I was.... also, doing business in Monroe and Dade. This is one of those inevitabilities that goes with doing a service business ...When you have a customer that does not care what you or any other boatowner in the marina thinks of them.
@WillFixThat7 ай бұрын
@@FloridaJackhappened again today only $380. Phew! Guy received excellent service & blocked us & I went to run his card today … no money … shaking my head!
@russoley89953 ай бұрын
On the ref. I learned long ago that if you dont feel good about a job or the person, just to walk away without getting involved, otherwise it always seems to cost you money
@WillFixThat3 ай бұрын
You are exactly right but sometimes people are able to cover up their real personalities.
@zackriden797 ай бұрын
I have my PPL too , I had a friend recently die in merlin at South Lakeland I dont know about flying rotax over large body of water Ideally you want something that's burning Jet A but the price of planes is even more out of control then boats, One really nice plane that I've done a factory tour of was Zenith it would be super cool to have a 750 on lotus anfib floats around your area
@WillFixThat6 ай бұрын
I love Dark Areo. I need a plane like I need another wife🤣
@roysmith80023 ай бұрын
From my experience, the Dock Master will lower the boom on any deadbeats in his Marina to insure payment, just like any shipyard, it doesn't move until the check is cleared and is disabled until it does.
@WillFixThat3 ай бұрын
Wish it were that way here but it’s not. At the boatyard it’s a little easier to put pressure but they have to splash a boat.
@marlin60847 ай бұрын
Matt make sure you have detailed repair work that is to be done signed by your customer……if it ever goes to court it will state the repair to be done and the cost……..make sure you state any comments to the repair that you recommended and the customer wanted done his way…….also get a signed copy of the total repair order when job is completed……no pay, no boat…..hold the boat until payment is paid
@WillFixThat6 ай бұрын
You know we don’t have problems with most people…but there a some of them that make our **** list.
@marlin60846 ай бұрын
@@WillFixThat you always need to protect your business, your self and employees
@WillFixThat6 ай бұрын
@@marlin6084you are sooo right!
@mennoboon80377 ай бұрын
Dont patch tge refridgerators i think👍 In that case you better have informed the customer of the cost to try vacum it.
@WillFixThat7 ай бұрын
Yes customer was completely informed on cost & the success rate but he didn’t want to hear that it may not work!
@rodwilliams27827 ай бұрын
The world is getting MORE crazy . How much was the invoice on the refrigerant patch job. ? You guys keep up the great work and don't be detered by your surroundings. Just work with integrity as your team always has been
@WillFixThat7 ай бұрын
We went there 3 days in a row thinking it was about $1k with parts maybe a little more. Not much thankfully.
@bertelliott14567 ай бұрын
Even when I was a kid in the 60's I knew you didn't use a metal utensil to chip ice away from the evaporator coil. Although I didnt know what it was called at the time.
@WillFixThat7 ай бұрын
Yup and we went there 3 days in a row because he kept wanting us to try …. On the list now!
@macalister88813 ай бұрын
Loses her ring down the sink then drops phone over board sounds like a keeper😮
@WillFixThat3 ай бұрын
I know poor thing right and she calls Matt to solve her problem 🤣
@damoncarter3007 ай бұрын
If they can not afford a new refrigerator and have to rig it, They should not own a boat.
@WillFixThat7 ай бұрын
Exactly….. story of our life! There’s no rigging that should be done on a boat!
@aubreytycer87083 ай бұрын
I was self employed for a long time. As a licensed home inspector I required payment before I worked. No one car afford to work for free.
@WillFixThat3 ай бұрын
You are exactly right … 👍
@thomaslangton34646 ай бұрын
I would suggest a mechanics lien and don't be afraid to show the stern/name of the boat...the marine community is very small there and word will get around. Especially if you are helping other specialty marine service contractors in your area by alerting them to bad customer experiences. Service businesses have no public voice when people trash their reputations. Keep up the great work!
@WillFixThat6 ай бұрын
Hmm I’m not really sure it would be wise to share all this info. We don’t show boat names cause it gives some privacy too for our customers. This world is Sue happy so we want to be careful!
@mickc46333 ай бұрын
Well, what you said about the refrigerator and a body shop you have to give them your owner’s card and they look it up. You have to give them your insurance a down payment if you don’t have insurance and you sign. If they don’t pay, you keep the car, but if you would have them Sign documents pay some money upfront, especially on a guest job. But there is some work. We just will not take rest work. We take a pass on that. Usually they’re replacing panels and they want to pay.
@WillFixThat3 ай бұрын
Boats are a little different than cars cause you have possession… we don’t we are in good faith traveling to you at a dock.
@thk75133 ай бұрын
Take the non bill payers to task and put a mechanics lien on their boat. The only thing is when you write up the repair order BEFORE servicing a component document fully if you say no and the customer insists yes. Then have the sign the documented recommendation.
@WillFixThat3 ай бұрын
SOME POPLE. 🙄
@DarylLandry7 ай бұрын
Sometimes you just have to take a quietes (vacation) away,,,to get that mind right again,,, could be 1 day,,, could be 2 days
@WillFixThat7 ай бұрын
Exactly cause the sleepless nights can catch up to you even though we try to manage it!
@doug22027 ай бұрын
I think the financial crunch on individuals is finally starting to set in. Definitely a different environment than the past few years.
@WillFixThat7 ай бұрын
Have another guy not paying we’ve been following up for 1.5 months it’s only $380 and he has to wait for a check to clear so he says plus he’s blocked us! We called his wife and he finally got back to us. It’s scary….
@doug22027 ай бұрын
@@WillFixThat For sure. Just retired after 30 years in automotive service business and don’t miss that part of it. Sad part is losing some good clients other wise. Hated cutting off long term clients for outstanding invoices. Good luck . Love the channel
@WillFixThat7 ай бұрын
@@doug2202I just posted a question/poll on our community tab tonight … wonder what people think? Our mechanic of 12yrs has had our truck for 7 months & hasn’t been able to fix it! Intermittent issue many parts replaced … we’ve been asking for an invoice! The guy is sick over it I’ve forced getting my truck back he doesn’t think he should charge if he can’t fix it! It just got delivered to us tonight & we still have no invoice. We have went in his garage the last 3 days very calmly and said we need to end the situation for both of us. The guy is sick over this the first day he was a bit standoffish I spoke quietly and said we need our invoice and to bill us. The second day same approach quiet and let him know he needs to be paid & I need my truck and he commented people attack him all day long. Today I went in again cause the truck was supposed to be delivered to us yesterday…. Each day his head has been down today it perked up a little bit and he said ‘why does this have to happen to my good customers and I reminded him that we are in business too and we can’t win them all! Yay our truck got delivered to our office tonight. What you think pay or no pay?
@doug22027 ай бұрын
@@WillFixThat If he insist on not charging you and the truck is still not fixed I would offer him a reimbursement of his out of pocket costs. Hopefully some of the parts cannon he shot at it he can return the parts. We’ve all been there with mis diagnosis. 7 months to try and fix a running truck and not have it repaired is quite a long time. I would’ve loved to have a crack at a headache like that back in the day. Hope you still use the guy for all your other repairs so he can recoup with some gravy work. How do I access the community poll? Disregard, found it.
@WillFixThat7 ай бұрын
@@doug2202he told me he’d right up everything he replaced and what he has found to be the problem. Yes 7 months to long Matt got a little to easy so I took over this week. Mechanic gave Matt his word last Friday & failed so this week I have stopped in there every day since he needed to put it back together and deliver it to us. Yes I will still give him first opportunity to use him as long as he can get over his own feelings about it! On our page there are tabs and it says community or it might show up in your feed. Poll so far 46% say pay invoice & 46% partial payment then 8% don’t pay. I tell them what we did in the poll so they see our stance.
@paulthompson12167 ай бұрын
Why do diesels have so many filters??
@WillFixThat7 ай бұрын
Paul gas engines have plenty too!
@donaldmeyer40237 ай бұрын
I now know why the boat AC service here on Long Island wants to get paid for the service call before they even begin working
@WillFixThat7 ай бұрын
Exactly we might need to start that …. 👍 depending on the customer & situation.
@mikeknottscreek81837 ай бұрын
Use a collection service to get some of your money back. New Customers need a credit check and deposit before work is started. Don't let that guy walk away from this untouched.
@WillFixThat7 ай бұрын
Actually Mike …. It’s more harmful that we will never go back! This is a small town and few have the talent that our team does!
@WillFixThat7 ай бұрын
@@CaptainJimNossI’m definitely booked if they call again 🤣
@Mechone117 ай бұрын
And thats why I use a hairdryer to defrost fridge ..no scrapping
@WillFixThat7 ай бұрын
@@Mechone11heat gun or a fan 👍
@johnperreault1167 ай бұрын
Hen I scheduled a safety inspection of my boats engine bay halon system, the company put a 400 dollar hold on my credit card before he'd send a crew out.
@WillFixThat7 ай бұрын
This is great we may need to start doing this….. thanks for sharing.
@TheRick21307 ай бұрын
In our world.. automotive, we started providing digital inspection report. with pictures or even a video and it help a lot with pain in the ass costumer. generally i wouldnt fix AC with some type of epoxy, either take the evaporator out and send it for repair or replacement..as much as we want to help the customer, this type of repair "saving customer money" does always bite you in the ass
@WillFixThat7 ай бұрын
Yes we have pics and videos of the hole that we found all sent to the owner but that still doesn’t make them pay the bill! Literally the guy lies and says he’ll blame us …. Really! People like this aren’t worth it.
@cliffbeckwith40197 ай бұрын
Y'all need a Moose and Rocko to help people find their checkbook..
@WillFixThat7 ай бұрын
I want the cash 💵 or credit cause check can bounce.
@size-matters7 ай бұрын
Can you put a mechanics lean in the boat when people doesn’t pay you?
@WillFixThat7 ай бұрын
Yup maybe if it’s worth it ….
@DarylLandry7 ай бұрын
Once yall did what we did with the motor,,, there is people that will think they can do that also,,, it may take some time,,, we had to work through this also
@WillFixThat7 ай бұрын
People should never try to do what we do …. At home! 😆 that’s my disclaimer.
@quantumtechcrypto70806 ай бұрын
The economy is changing fast and ai are people’s financial situations. Big jobs now 50% upfront to cover material costs. Rest upon completion. Small repairs immediate payment. I can’t risk the commercial 30-90 days anymore I can’t be their zero interest bank anymore. Best of luck. Multiple digital pay may app options and credit card services for immediate payment.
@WillFixThat6 ай бұрын
You’re right about payments! Just hard to find a good mix on how to do it. Can you Explain more about ai people financial situations?
@grumpysgararge58607 ай бұрын
Great mechanics are hard to find, and you have to treat them and pay well them to keep them. To do this you have to get paid for your services, even when customer chooses poorly. Find yourself a great collection agent you can work with and just hand them these bills. Be sure to pass the collection fees to the customer.
@WillFixThat7 ай бұрын
Might need to find an agency …. People have gotten crazy!
@MrChrisHobday7 ай бұрын
This kind of answer both questions I got married in 2019 Hever Castle all paid for before the event. Last year send a bill for £200, I paid it despite it everything as I don’t want an argument & I don’t do unpaid bills. What do you think the world is getting more unreal or pushing their luck!?!
@WillFixThat7 ай бұрын
Yes people have gotten more demanding and not realistic we’ve been talking about it more in our videos lately. The expectation is just not good.
@jrhamp7 ай бұрын
Customers who do not pay know there is not much one can do except small claims court or other. Usually, it is not worth the time. Select your clients..there must be so much work that you can select those with positive attitudes and the ability to pay their bills. Key West has many "flakes" regardless of income. Spent five years at Boca Chica Naval Air Station marina and heard a thousand stories of boat dreams turned to nightmare.
@WillFixThat7 ай бұрын
Boy we hear those boat nightmares every day and people still buy these money pits and they can’t afford them!
@seadooman74447 ай бұрын
I own a marine detailing and fiberglass/gelcoat company and the last 6-8 months I've had more difficulty collecting from customers than ever before. Even repeat customers that have previously been very quick at paying are taking weeks to pay and the go-to seems to be to just not answer phone calls and not text back. Sign of the economy I guess.
@WillFixThat7 ай бұрын
Sorry you’re saving the same issue … what’s the answer for us service providers? We’ve been shorted or stiffed 5-7x in last 1.5 months.
@derjaeger33217 ай бұрын
Call Dewey, Cheatham and Howe and sue the bas%xxs! You should make sure we know the company/brand who declined the warranty and never use them again. Also let all of the other service companies know the names of those customers who stiffed you, they should think twice about servicing them. Also in our state you may be able put a “mechanics line” on the property/boat
@WillFixThat7 ай бұрын
Thanks for watching and sharing your thoughts 😊
@andrew72023 ай бұрын
Never not been paid, but have had some people who don’t want to pay full price so I take what I can. I also have a guy who can never pay in full or not what he said he would. I’m not to pressed on that guy but it can be annoying hunting payments down lol. Love to know how you guys deal with warranty issues on jobs you do. Since I’m dealing with one my self 🙄🙃
@WillFixThat3 ай бұрын
Rarely to we have warranty issues with our own work but we just make it right if we do.
@zackriden797 ай бұрын
id walk away but that sucks matt your just doing your job and you advise him the risk i for sure wouldn't of gave it as second try i would called it the first round
@WillFixThat7 ай бұрын
Guy begged Matt and he even went and bought his own epoxy… apparently he shouldn’t own a boat if he can’t afford a new fridge.
@zackriden797 ай бұрын
@@WillFixThat Matts a good dude , and there's a old saying no good deed
@WillFixThat7 ай бұрын
@@zackriden79goes unpunished…. We say this sometimes when we get screwed! 😢
@davidrogers19647 ай бұрын
Tell everyone you know that the guy doesn’t pay. Good luck finding a mechanic after that. Start asking for credit card details in advance.
@WillFixThat7 ай бұрын
We get ccard details but no good if they don’t have funds 🤣 like today’s boat. Guy has even blocked our calls. Glad it’s only $380.
@fatcat-hc4pj7 ай бұрын
👍👍
@WillFixThat7 ай бұрын
Thanks fatcat … all this excitement 🤣
@j.h.meiggs42353 ай бұрын
Gotta make hay while the sun is shining.
@WillFixThat3 ай бұрын
Yup Matt’s hauled plenty of hay when he grew up!
@lb7wade5187 ай бұрын
Can you put a lien on the boat? Some people take advantage of good will!!
@WillFixThat7 ай бұрын
Yup it can happen sometimes karma is better than creating more drama!
@codyswartz9977 ай бұрын
Whenever you do the epoxy service in AC make sure it’s paid upfront and explain why. People tend not to pay you when it doesn’t work… slap a mechanics lean and let him enjoy that later on.
@WillFixThat7 ай бұрын
I’ll share your idea with Matt about getting paid first for that service. We never charge for service upfront just parts!
@codyswartz9977 ай бұрын
@@WillFixThat I agree it’s not the best practice but when you’re dealing with a thing that has a 50% chance of working. Why would someone feel that they should pay if it didn’t work. It’s just sucks how people treat you.
@malcolmr93404 ай бұрын
"All goods shall remain the contractors until paid for in full." As others have posted you have a lien on all of the goods you have supplied.
@WillFixThat4 ай бұрын
Maritime law is different. Once it’s installed on vessel IN WATER its owners. On the hard is different. Rule #1. We use your money to put your parts on your boat.
@duffydorner99687 ай бұрын
If it were me the people that aren’t paying their bills to repair their boats, especially the refrigerator guy I would put a mechanics lean on their boat.
@WillFixThat7 ай бұрын
These don’t seem to easy to do & no one doing them … attorney doesn’t want to waste time on these.
@jimcathcart51167 ай бұрын
Start saying no because their is no one else down there
@WillFixThat7 ай бұрын
Believe me we do say no …. But you don’t always know that someone is going to turn into a slim ball. It will hurt him more if he ever has issues again cause we won’t go back
@BeerHunter19537 ай бұрын
Register a mechanics lien on the boat if they won’t pay up.
@WillFixThat7 ай бұрын
Thanks for watching us 👍
@tiggersdad68787 ай бұрын
Put a mechanic lien on their boats.
@WillFixThat7 ай бұрын
Yes but that has down sides too unfortunately.
@davidt19727 ай бұрын
Money is getting tight! People stop a paying bills first before they stop doing fun stuff! It’s always someone else’s fault!.
@WillFixThat7 ай бұрын
We get it … they will be the ones to hurt more in the end! We just have to move forward 😊
@teneilp3 ай бұрын
The world is getting more crazy especially for money, I think it’s just because of the expense of things these days. You all to care out and stay safe.
@WillFixThat3 ай бұрын
Agree with you! Look at the cost of groceries from 4 years ago compared to today. It’s crazy.
@DrEd-th2lu7 ай бұрын
Always take a deposit for the service call prior to going out. At least you get something…
@WillFixThat7 ай бұрын
Yes but it also can create a lot of bookkeeping …. Most people are great but then you have those bad apples.
@JohnRusatsky7 ай бұрын
Make him pay!!
@WillFixThat7 ай бұрын
Sometimes it’s not worth it 👍
@DarylLandry7 ай бұрын
I don’t know if you can do this but ,,, we used to work on houses ,,, when people would get stupid,, we would put a lien on the house for just a little bit more than what we wanted in the first place
@WillFixThat7 ай бұрын
Yes you can put liens when it’s worth it different laws apply for boats on the water compared to out of the water.
@DarylLandry7 ай бұрын
We had an outboard we took a deposit on an then couldn’t find a replacement for the heads ,,,so we had to give the guy what he wanted (what he thought the motor was worth),,, $10,000.00 we worked for months to try to catch up
@WillFixThat7 ай бұрын
Ugh that sucks man …. Sorry to hear for sure. (lol what he thought it was worth) 😂
@richardlay14927 ай бұрын
Boat is a luxury and they only what it they way if they have to pay out more that they had in a 0 budget so they don't like it there not make the money they used to are cost to own boating and cost of think to play cost it all suck I ask half up front are I don't care my time my time most people that ask you to work on anything think lik a employees mind
@WillFixThat7 ай бұрын
Many boat owners have no idea! You’re right about the mindset boats are an expensive luxury!
@dalev13193 ай бұрын
Credit cards can be disputed, how about a up front payment with a debit card?
@WillFixThat3 ай бұрын
Yes you are right! Debit cards could limit the amount of work you do cause do the people really have cash in their acct. Big parts I require a wire transfer.
@ebshaw59747 ай бұрын
You have to get that money you earned. Its a slippery slope and people talk. I'm sure you know a lawyer, take him to court
@WillFixThat7 ай бұрын
You might be right … thanks for watching!
@marki26597 ай бұрын
I think it might be too late to get the money from the Refridgerator dude. The amount is probably not worth the aggravation. I know, easy to say on my end, but I don't think this guy is worth it. What I did at my business is have the customer sign a document that covered us from stuff that was out of our control before we started work on the job. Getting a deposit on the questionable jobs also helps a lot. If you have something in place already, you might want to expand the language to cover situations like this. This document, or pre contract, would have verified that the unit was damaged by him, and he was responsible for the repair. Having this in place would most likely have taken the guys leverage away, and he most likely would not have taken that stance. But if he refused to pay, a court claim would have been a slam dunk for you. It cuts the bs, and puts everything in black and white. Look at it this way, if this experience ends up you coming up with some kind of solution to prevent this from ever happening again, the money you lost with this A-hole will have been money well spent. Can you imagine if this happened on a huge job? Been there, done that lol!
@WillFixThat7 ай бұрын
Yes been there done that not laughing 😭 it sucks for service providers when we have the best intentions to get them fixed. Appreciate you sharing. 🙏
@craig1627 ай бұрын
Add the customer to the Deadbeat List and tell other repair companies they don't pay. The word will get out.
@WillFixThat7 ай бұрын
Yes added to the list but we can’t tell other companies that can get you in trouble.
@briandavies92612 ай бұрын
Keep up the great work !! Thought on customers that need to be fired. Check new customers reviews before you do work for them. Lost of bad reviews do do it !!
@WillFixThat2 ай бұрын
You got it ... You know how it goes you can't please everyone! Just fired another yesterday 😢
@freedomwanderer7 ай бұрын
Yes. Thats why I don't service the general public any more. A few entitled people make it terrible to even think of working with the public. (My business allows me to only service car dealerships)
@WillFixThat7 ай бұрын
Good for you probably less stress!
@mikepaton36143 ай бұрын
Take customer credit card details first and small part payment to secure work, if all OK at completion of job and signed off by customer then payment taken by card or bank transfer. On larger jobs I use to take staged part payment for quoted work, final balance paid on sign off. Use to find this method showed how committed the client was. Why should you be out of pocket for them.
@WillFixThat3 ай бұрын
Your right BUT any ccard payment can be reversed and then your fighting with ccard company. Yes, bank transfer safest but so many people use cards probably cause these boats are expensive. But, they don’t want us to tell them that.
@Markb86087 ай бұрын
Usually, the people with the most money complain the most about spending money. One little scratch on gelcoat. I think it is getting worse out there. probably ashamed they cant do it themselves.
@WillFixThat7 ай бұрын
It is definitely getting worse it’s happened to us 5-7x in the last 1.5 months.
@mdaddley3 ай бұрын
As a Auto mechanic we can put a mechanics lean on a vehicle for unpaid bill. I there anything like that on a boat.
@WillFixThat3 ай бұрын
There is but it’s not easy to do when boat isn’t in our possession.
@leevandyke85247 ай бұрын
I would let everyone know he didn’t pay. Sometimes I have to wait 70 to 100 days , from Municipalities are my biggest Offenders.
@WillFixThat7 ай бұрын
Yup just happened to us with big corporation and we waited 6 month for warranty claim … told them next time they need service $5k up front then we will go to the boat. Will probably never work on this boat again cause owner didn’t care that we hadn’t been paid!
@wiliammerselis86187 ай бұрын
A weather Man is wrong he still gets paid
@WillFixThat7 ай бұрын
I know that’s what we say every day …. We need that job!
@johnsnappsr45403 ай бұрын
Haven't seen epoxy work on a evaporator in over 50 years. Won't attempt that repair for a customer
@WillFixThat3 ай бұрын
I ave had pretty good luck with it. I have some units out there still running after 5 years. 👍
@davidbooth493725 күн бұрын
frige guy can get new machanic for non payment
@WillFixThat25 күн бұрын
Thank you.
@scottparsons203111 күн бұрын
Have them pay as you go, even on the small jobs. Have them cut a check every day as you go
@WillFixThat11 күн бұрын
I wish it was that easy ... but its not when you have 5 guys all on different jobs and parts from all over the place.
@NumiStacker-q4o7 ай бұрын
sue the guy
@WillFixThat7 ай бұрын
Not that easy….
@Bigrignohio7 ай бұрын
When a client stiffs you like that, do all the people in the service industry in the area warn each other? In any case time to slap a lien on the vessel. If for no other reason than if they are not taught a lesson they can (and probably WILL) do this to others. Including people not so well placed who cannot afford the loss. Edit: And I assume you will never sell another genset from that manufacturer?
@WillFixThat7 ай бұрын
Agree on the above … but time to move forward! Help the next thankful boat owner!
@guykotch7991Ай бұрын
time to file a lien for the bill
@mroberts21687 ай бұрын
People these days just want it done cheap and don’t like to pay.
@WillFixThat7 ай бұрын
Maybe and in that case we aren’t the mechanic for you!
@dancundiff33163 ай бұрын
Just a thought, I think I would need to take a deposit, to go see a new client, to guard against no payments.
@WillFixThat3 ай бұрын
It's not a bad idea ... how much would you get in advance without making people nervous?
@dancundiff33163 ай бұрын
@@WillFixThat Well, that is the key isn't it? I would say 500.00. It maybe should vary on boat size, complexity of the issue? Just my two cents, good luck, I enjoy your content, I hope your clients appreciate your service.
@dennyoconnor86804 ай бұрын
When you have a job where the client wants you to do/re-do a repair that you feel is likely to fail, get it on video as you tell him you are doing this at HIS request.. When he welshes on the debt take him to small claims court or the full court. Do not work for free! Look at a mechanics lien against the title of the vehicle.
@WillFixThat4 ай бұрын
Boat liens just not that easy.
@cme4brain117 ай бұрын
Sue the customer to pay his bill. You are in business because you make money. He should not keep you from making profit, which you need to pay your bills and your employees. Clearly, he broke the refrigerator in the first place, and you warned him that any repairs may or may not work. Don’t let him get away with it. I was a business owner myself
@WillFixThat7 ай бұрын
Thanks for your encouragement but sometimes it’s just not worth a few $100’s of dollars we’d rather just put him on our list! Hurts them more if they break down again if that makes sense.
@michaelbuxton93687 ай бұрын
Chalk it up to a loss. NEVER service him again! My 2 cents 😊
@WillFixThat7 ай бұрын
Yes on our list … it’s hurts them more than us at this point!
@TaylorTaylor-yi4qd7 ай бұрын
Get them to sign a work order with every detail in it. People have lost their minds! Nothing more irritating than doing an honest, hard working jobs and people screw you over!
@WillFixThat7 ай бұрын
We do … our contract is 4 pages. People have lost their minds.
@TaylorTaylor-yi4qd7 ай бұрын
@@WillFixThat I figured you guys did already. So irritating how people have gotten now days. They want their toys but not pay for them. Entitlement people have now is really pathetic and sad!
@TaylorTaylor-yi4qd7 ай бұрын
@@WillFixThat I try to remember that a few bad apples in the orchard doesn’t mean the whole orchard is bad.
@WillFixThat7 ай бұрын
@@TaylorTaylor-yi4qdagree … goes to show you that really they can’t really afford it.
@WillFixThat7 ай бұрын
@@TaylorTaylor-yi4qdyes we have too try and remember the same thing.
@markheddington3 ай бұрын
Time to Put a Deposit towards Repairs, or Put Mechanic Lien on the Boat