Winterfest: The 4 Biggest Problems So Far | Hero Wars Dominion Era

[@adambarlow81]

Not to mention that they reset the leaderboards. I spent over 100K winterfest coins last night and woke up to my generosity back at 0. They posted they would compensate players affected on community feed, but when, with what and how much???

[@HeroWarsCentral]

They've already stated they're working on replacing those resources, but knowing how it went with the Ninja Turtles event I'm not optimistic.

[@M-DVD]

@@HeroWarsCentral And it's worser. I didnt open my gifts and this morning they're gone too. No coins, no generosity and no gifts. What compensation? Compensation should be the same you lost and more. This took away my will to continue playing this event.

[@MrBadjohn69]

I have complete faith that the players that lost presents and credit for decorating the tree will have that issue resolved in a timely manner. HOWEVER since it is Christmas Break I expect a completion date on this issue to be no later than Jan 15th, 2025. Sounds realistic.

[@nickpapagiorgio2253]

@@M-DVD They will compensate with useless avatars

[@TammyPlay-sv9wh]

Thanks for raising this! Our guild faced the same, the most valuable guidmate is quitting the game, I think that's inevitable given how Nexters treat its customers who pay the most

[@cleaner6665]

7 Sane thing happened to me as far as the reset goes. I spent 20k in emeralds and sent out a ton of gifts and it's all gone now

[@TammyPlay-sv9wh]

Sorry to hear that, my guild suffered the same. Thank you for raising this, we need more attention on this problem

[@TammyPlay-sv9wh]

40K+ emeralds stolen! My top guildmate paid a lot for emeralds, sent gifts to please his fellows, and all his gifts evaporated! This is THEFT! Real money paid as Xmas gifts for his guildmates but now all wiped out, without any compensation! In a shop you can ask for refund, now what? We need a prompt and meaningful solution now

[@MihirDhalla25]

I was first in the rankings and I spent so many resources, and then I went to bed. When I woke up in the morning, all my progress was gone, and our guild tree was reset. They mentioned in this in the feed, and they said they would give compensation. Firstly, I don’t see my compensation, and secondly, I doubt they’re compensation will be any more than 500 emeralds. I contacted support but they haven’t replied. Infuriating!

[@TammyPlay-sv9wh]

We need justice!

[@MihirDhalla25]

@ ikr

[@cavonziacavoners5052]

don't care about ranking stuff, but i spent 10k emeralds and spent it to get skin gift just ended up getting nothing, kinda upset me...

[@Alexsandr-l8k]

Charlie, the leaked screenshots of the winterfest shop were spot on. The reason you have only a few of the skins available is because you already have them. My winterfest shop has more skins (exactly as in those leaked screenshots)

[@HeroWarsCentral]

Really oh wow. Well that's great news!

[@Alexsandr-l8k]

@@HeroWarsCentral You are still right though. The Winterfest island and those scrolls are not worth the moves for most players. The skins available in the shop are not for heroes most players build today. Like Hobo with a P (I'm talking about Phobos). Who in the world is building him?!

[@Mech__Tech]

Jhu, Arachne, Thea, Keira, Nebula, Martha, Orion are not in the shop, and thoose I need the most lol

[@chrisbo5288]

@@Mech__Tech Does not matter you get all of those hero skins with skin gifts no problem there.

[@paullyt69]

@@Alexsandr-l8k Someone who runs a strong undead team perhaps. Phobos actually is not bad at all and a big soft counter to physical attackers (providing he survives during the battle).

[@paullyt69]

Last year Winterfest skins are in the shop; you scrolled past them twice. I spotted Corvus and Morrigan.

[@aml7758]

One of the whale in my guild quit the game today because he sent 200k coins gifts in the morning and then they reset everything and his ranking is zero. This is equal to stealing money by the developers. Today's a sad day for our guild

[@HeroWarsCentral]

That person was looking for a good reason to quit, and I'm glad they found one.

[@aml7758]

@@HeroWarsCentral Isn't this a thief? They simply stole 40k emeralds

[@tatyana1189]

@@HeroWarsCentral I dont see it that way, they literally stole from him and I can understand why he pissed off and left game, probably not first time.

[@Boatsnm8]

Sane thing happened to me as far as the reset goes. I spent 20k in emeralds and sent out a ton of gifts and it's all gone now.

[@M-DVD]

I can understand that. Im not a whale and I have a similar fell. I collected coins here and there and send my first gifts, even a Skin and Flag one. Today in the morning it's gone. I have not will to burn emeralds to anything now, and even to collect baubles (they're already scarse except if you buy them) I already did my burst start even expending the baubles from the map and it was all a waste.

[@rassieerasmus4980]

They reset the leaderboards and stole our money emeralds rewards and gilts.

[@davecinelli1068]

The mini game puzzle, I got to puzzle #3. It's so dark, it's a strain on my eyes.

[@M-DVD]

Almost every puzzle the harder part was because the free spots were almost the same color than the placed pieces. Most of the time I had no idea about if I already placed that spot or not.

[@carlbray9547]

I was ranked 4 in gift giving with my guild being ranked 6th. Woke up this morning and the grinch got me and reset all of our gains. I spent 4 hours grinding and spent all the baubles I could muster. I doubt the compensation will offset what I lost.

[@MrSpectralio]

I am having the blocked screen and I 100% positive never used more then 1 account to play this game. Apparently some of my ex guild members were doing this, and they just punished everyone in the guild at that time. This is so unfair

[@ks4694]

So, I've reported the bug on the "Reset" issue to the game for their reference. They've specified that we will receive compensation in additional resources. The "fix" that they implemented, if players participated in the evening work last night without personally checking leaderboards until after their dailies were done and emeralds for the initial portion were spent, caused people to lose credit for however much they may have posted up for their clan's tree. It was possible to notice that there was an error, but no warning went out and some may have missed out on significant levels of participation. Going to be blunt. I hit the 10k emerald button without paying close attention to the tree right out of the gate. I dropped 50k emeralds and around 300k baubles to start the winterfest out with enough supplies to get me through most of the daily gift giving through the entire week, which is what I've done for the last 3 years. And, because I didn't very cautiously and carefully observe to make dead certain that Nexters didn't screw up its annual, 4-5 year old winterfest event that it should have on lock by now (and which involves just resetting the tree at some point in a 9 month period, so point blank? It was lazy maintenance on their part), my guild did not receive in most cases proper compensation for 300k augmentations to the tree. That's several gifts that likely weren't received by everyone, and easier access to skin gifts that some players need. I'm ticked off that they can't bother to handle what is essentially server maintenance, that it costs part of the returns on what may be $40+ USD from players who participated in the event, and we can all safely assume that their "Additional Resources" contribution to us when the event concludes will not match the emeralds lost by many in even the slightest. It's screwed up my generosity and gift giving max ratings for the second half of the event. My guild has lost out on resources, and I've received less than was promised, which includes the potential to access a limited-time flag and additional magnifying glass for explorer energy at a time when we actually need those resources. I sincerely doubt that they'll compensate accordingly, and they're putting out big, convoluted pay-wall intensive events meant to keep their users confused and not receiving appropriate rewards for what they're willing to spend money on. But hey, maybe they'll surprise me and actually credit our tree with the baubles I put in, because that's honestly all I would want... Not "Here, have 5,000 winterfest coins, 3 portal charges and 5 large skin stone chests with our heartfelt apologies for the inconvenience." Ignoring that what it may have cost the thirty in my guild is a heck of a lot more than that. Oh, and yes. That's my prediction on the compensation package. Let's see if I was right.

[@florentn7442]

The compensation it’s gonna be either very good or very bad. Knowing the devs it will be very bad. I and a bunch of other guild mates also spent a lot of bubbles for the tree. Many island moves , emeralds and such. All gone

[@ks4694]

@@florentn7442 Not 100% gone. They still get the wintercoins from it. But the cost is that the guild doesn't get the tree resources it should, and their rankings are irrevocably altered by this. Any fix that doesn't return the correct usage of baubles to users is insufficient to actually remedy the loss on product that did not match what was promised for that product. Users should not have to check every single event for 2-3 hours in the middle of the night to be sure that the event wasn't horrendously bugged. I stand by my guess without having spoken to a Support yet: 5k Wintercoins, 5 Skin Stone chests, 3 charges. No actual fix.

[@M-DVD]

Thanks for the hint. I'm doing that too. My expenses were minor, just what I picked up from the winter map, but it was a lot for me and it hurts too. People should stop spending decorating the tree if they don't fix that. It was a technical error, people get fired for that in any other field but in videogames it's just another day another thief.

[@antoniorakic5617]

I'm so mad, they ***** whole my day, and will to play. I get up at 3am to start winterfest, spend a bunch of emeralds, and then me and my friends in the gift chain get nothing from it. I try to tell the discord and in-game support guy what I think about them right now, prokleti vory v zakone, but my messages can't get through because of "inappropriate content". I'm swear them in their Russian and all the Balkan languages ​​I know

[@TammyPlay-sv9wh]

Our guild faced the same, this is a scam!

[@antoniorakic5617]

@TammyPlay-sv9wh It is. I was planning on spending 50-100 dollars on winterfest. you know what nexter is gonna get from me now? zero, 0, nada, ničevo, ništa, nichts

[@TammyPlay-sv9wh]

@@antoniorakic5617 Good decision. They must be punished with real consequences or otherwise they would not improve. I just hope you will get meaningful compensation to make up for the loss you suffered

[@DavidWilsonsays]

I had added a lot (well for little me) of points right at the beginning of the event sending a gift to each active member of our league. On the reset that removed last years data from the system this years data went poof also.. The list of what was sent to who and what was received the same, stuff just gone. Did gifts I send get opened? Was I sent a gift that I never saw? kinda a problem...

[@AlexM-m1r]

i was ranked first and they kicked me after spendin 30000 emeralds off the podium

[@jakubhajas2344]

I spent over 200k emeralds on gifts for all guildmates and alot of them seem to dissapear during the reset (they were not opened before the reset) and also I lost the first place in the scoring and my guild also due to this, makes me questioning how can this be fixed

[@TammyPlay-sv9wh]

You are not alone, sorry to hear that, hope compensation will go to you soon!

[@jakubhajas2344]

@TammyPlay-sv9wh Thank you

[@hamzashinogekai6841]

how do i get the Dante winter skin ??

[@andeeharry]

I am curious about the Winterfest tale icons...I wonder how you get them

[@ritchieprice2103]

I spend $30 per month on emeralds and ten on Valkyries Favor. I spent $50 this month preparing for Winterfest, and now they want me to pay $20 more for the only thing I actually wanted. Thanks a lot Winter Claus!!!!! :(

[@eveillanderson]

⚠scroll all the way to the right in your winterfest shop to see what you've already bought Charlie, looks like you just already have 4 of the 5 winter and 2 of 3 catch-up skins

[@viking3860]

Thx SantaCharlie :)

[@HeroWarsCentral]

Ho Ho Ho!

[@Mech__Tech]

Hello Charlie, every time I see you video, Fireworks is active, can you tell me, how long it is last? In my Guild Risen we plan to do that, but question is, is it last hours (so most of members can finish ''Y'' letter) or it last couple of minutes?

[@vensakarakorwien5768]

You can buy other skins there. but if you already got them those will be at the end of the shop. For example Corvus winter skin, Morrigan winter skin, Khark solar skin.

[@thandocome47]

Man i just want my progress back, they reset all my progress for today😭

[@M-DVD]

Imagine, I had gifts, even Flag and Skin gifts but unopen because I was keeping them for days later and they're gone too.

[@animatsuri]

None of that affected me much. Our guild is pretty casual, if we're in the top 10 of anything, that's good day/week for us. This is my 1st Winterfest and of all the festivals we've had this year I like this best. The cycle of giving and getting resources has been great. I got a Mojo winter skin almost out of blue after one of the rounds of gift giving.

[@Alexsandr-l8k]

Questions: 1. Is it even worth sending skin gifts if I need only 2 skins from the 28 available? Chances are I may not get the 2 I need even if I send (and therefore, receive back) skin gifts every day. They are so expensive. Is it even worth trying? 2. I've watched numerous videos already, advising me NOT to choose a totem fragment from the Letter to Santa. If I have only 1x 1-star totem, I still have no chance of getting a totem fragment and therefore, shouldn't even try?

[@matek12395]

this whole thing with the skins is just dumb, skins from the gift should be in the shop

[@JPB-cp4ok]

I think you're misunderstanding how the skin gifts work. You will get a random winterskin you do not yet have. When you have them all, each skin gift will give you 1000 red, 1000 blue, and 1000 pink skinstones.

[@andeeharry]

I am wondering what's going on here. I am not sure if it is a weird downtime going on since we had the Turtle event, but this event 'SSSSSSSSSSSSSSSSSUCCCCCCCCCCCCCCKS''....excuse the long word there, but yeeah, all I managed to do is send three presents to my guildmates after doing everything lol. I know this is coming in parts, but this game sure loves messing with us

[@Moodezsucksatgaming]

I’m just mad that Dante and Martha skin was not in the shop, I got up so early for that to see this piece of disappointment

[@Lonkka665]

I'm pondering about (Winter) Skin GIFTS. I wonder if it is possible to get sent a Winter Skin that you ALREADY have? If NOT, I'm DEFINITELY purchasing from the store the 3 available ones I don't have right now so that only the 5 I'm missing (& not available at the store) remain. Since there is a limited number of gifts that I'll be able to send but have coins to buy the ones that can be bought.

[@chrisbo5288]

You never get a winter skin twice, you always get a new random one until you have them all (all that are available in the gift lists at least), afterwards you get 3000 hero skin stones for every new skin gift (1000 skin stones of each category). But you have to decide if thats worth it. When you have all skins its quite expensive to pay 20k winterfestcoins for 3k hero skin stones. As long as you have 60 k winterfest coins (during the event) and send a skin gift to one of your guild mates for the next 3 days and get one back and recieve one from the system you get all 5 remainig skins in 2 to 3 days no problem.

[@alcedo4849]

I can't find any info about the heroes of the day???

[@thandocome47]

Does the frost flag have a low drop rate cause i have been trying for a while and nothing? 😢

[@sjb7963]

@herowarscentral Charlie, What is going on with the War Flag Gift? I have already spent 100k winterfest coins (30K Emeralds) on the war flag gift, but I have not received a flag. What is going on with the War Flag system? Can I NOT gift myself a warflag? DO I have to hope to get it from someone else?

[@GrumpyShihTzu]

The flag is random. In my guild we have sent multiple War Flag gifts and only 1 person received the flag.

[@sjb7963]

@ I’m so upset!

[@wahyuhermawan2401]

I’ve completed all the mini-games, but why does it seem like I missed the letter Y ..?

[@anoymousAnione]

I spent 110k and 40 dollars to purchase guild gifts. and then they just reset my score, my guilds score and all the unopened gifts!!!! If Nexters don't get this right, I will just quit. had enough playing with this Nexters bunch of morons and thieves!!

[@TammyPlay-sv9wh]

Wise decision. No point in giving money to thieves

[@richardking4125]

no advent calendar or not out yet?

[@MrBadjohn69]

Do we need an Advent Calendar this year?

[@GlobZOsiris]

What happen when someone having all the skins, receive a gift skin ?

[@HeroWarsCentral]

Just raw skin stones

[@AlexM-m1r]

also our tree which was lvl49 got set back to lvl 0

[@fabioceroni7803]

someone help, how can i level up in this winter journey?

[@rayman666]

The 'Glory Points' needed to level up in Winter Journey are in the Augustus gifts

[@ironmonkeyfist74]

I dont hate on Nexters often, this is a pay to win game....BUT i feel they have RUINED Winterfest sadly. It was the one time in the year unless you wanted to blow loads of money you could be free to play and emjoy. The skins were easy to get thabkfully and it was fun, now its a spending chore sadly. You HAVE to pay the 20 or miss out on a very important skin for Gus and i feel bad for f2p players because you will probably miss out on the skins from island moves if you have none left over from the turtles event..... Having the turtles event right before this with the changes listed hurts alot of people. (And im a huge almost max all heroes and titans player saying this) what a bah humbag from Nexters

[@ritchieprice2103]

I am willing to spend emeralds but not cash.

[@ritchieprice2103]

The Gus skin is not fair. They are making important parts of the game exclusive and it sucks. :(

[@HeroWarsCentral]

Unfortunately they’re adopting the mobile strategy here. On hw mobile you can only buy new skins with cash or in a golden ticket season like this.

[@oriondx72]

@@HeroWarsCentral yea glad i didnt buy the polaris skin at cyber event got for free during winter at shop.

[@AlexM-m1r]

the game scammed me