Wise Account Verification ✅: Easy Guide (2024)

In this video, we're answering the most common questions about Wise account verification.
Sign up with Wise - wi.se/1vmvcwh 💚
Accepted documents - wi.se/84kt17
00:00 Why verification is so important?
00:34 Most common questions answered
00:47 1. When and how will we ask you to verify your identity?
1:27 2. What types of documents do we accept?
1:58 3. Why wasn't my document accepted?
2:48 4. Is all the information protected?
3:03 5. How long does verification take?
Privacy policy - wi.se/3l2r1n

[@Wise]

Sign up with Wise - wi.se/1vmvcwh 💚

[@babyadwoasdiaries8059]

Hello Wise, can I withdraw all my money from my wise account to my local bank account ??

[@Indiekiwi]

Hi, I have an account however I used facial recognition and instead should have used my ITIN number. Can I add my ITIN number after the fact. As a non US citizen It would be better for that to be there as I need a US account for tax refunds I’m receiving.

[@libworld44]

i can´t seem to get my passport photo to upload on an iphone photo, easier if it can be uploaded from a computer that was scanned

[@Wise]

Hey, if you're having issues using our app, you can go through some troubleshooting steps: - Uninstall and re-install the app - Log out and log back in - Check if you're using the latest version Give this a try, but if the issue still persists, don't hesitate to contact us here: wi.se/contactus and we'll take a closer look 🙂 If you prefer, you can also send us a DM via our other social media channels, and we'll follow up from there!

[@FaiqRevenger]

Hi I Have Have A question I Did My First Transection Of 20 Euro Which Is Required In Order To Activate Digital Card And its Been 2 days And The Mony Has Been Deposited From My Banck Account When I go to the Transection it says Transection Is Paused And we Are verifying you

[@Wise]

Hey Faiq 👋 If you're referring to getting a a balance so you can spend with your digital card then please note that depending on the currency and how you paid, money can take up to 5 working days to reach us. You can select the currency you paid in from here: wi.se/currencieswesupport and check out how much time it usually needs to arrive to us. See more info about digital cards here: wi.se/wisedigitalcard We're unable to take a closer look at your account here on KZbin but if you have any other questions please don't hesitate to reach out to us on our other social media platforms or via phone and email: wi.se/contactus

[@DGNza]

Hello, I want to know if it's possible to send money from Japan to Gambia. Planning to study in Tokyo - currently researching. Thank you.

[@Wise]

Hey, there. You can send from JPY: wi.se/guidetojpy, but we don't support Gambia's local currency, GMD, at the moment. You can send USD and EUR there via SWIFT, though 😉 Learn more about that at wi.se/swiftpayments

[@DGNza]

@@Wise Thank you very much. Appreciate the rapid response.

[@Venoom-ji5dj]

Can I use WISE to pay for services on different regions like for spotify?

[@Wise]

Hi there! This should work just fine, more info on where you can use your card can be found here: wi.se/whereyoucanuseyourcard Feel free to reach us on our main social media platforms if you need any further help!

[@yetundeoladapo6513]

Can I transfer from my payoneer account to my personal wise account or do I need to change to business wise account as I am a freelancer and also in Nigeria, though I earn in USD

[@Wise]

Hey there. If you're in Nigeria, you won't be able to receive money with us at this moment; you can only send: wi.se/howtosendmoney We don't offer balances in your country, so you won't be able to receive USD account details in order to receive USD with us. The list of countries where it's available is here: wi.se/balanceavailability We also don't offer business accounts in Nigeria at this moment, but generally, if customers are sending/receiving money for business purposes, they should sign up for a business account; personal accounts are meant for personal use. We also got back to your other comment with more info.

[@shivanisingh-mt1er]

Hey team, we have setup our personal and business account but we unable to verify our business account in India... can you tell when we will be able to verify it????

[@Wise]

Hey, Shivani. Here are some guides to help you out: - How we verify your identity: wi.se/verifyyourid - How we verify your address: wi.se/verifyyouraddress - Getting your business verified: wi.se/verify-business-india We have a specialised business team who’s happy to look into your matter, and help further if you have any more specific questions about your account. Please reach out through email or call from here: wi.se/contactus. We’ll get back to you as soon as possible.

[@shivanisingh-mt1er]

​@@Wise Hey team, thank you for your speedy response. Will follow the instructions.

[@Wise]

You're welcome, Shivani! Happy to help 🙂

[@erebusbenn7229]

Can I get wise in Guyana 🇬🇾.

[@smrtzrecoveryaccount1075]

I have a question the id is in our national lanuage do Wise accept ID cards in national lanuage

[@Wise]

Hey, there. We accept a range of different ID documents. Please note that we don't have the resources to support every language, so we may not be able to accept a document which isn't in English. For more specific info on our ID verification process, and what we accept, check here: wi.se/verifyyourid So we can better advise you on your case, send us a DM on Instagram, Facebook, or Twitter with info on where you're from, and what ID you hold. We're here to help with what we can.

[@Desipod_Shorts]

"Can we receive money from the USA in our personal wise account in India?" like do we have both options for sending and receiving the amount via wise in India to abroad. or is it just a sending option?

[@Wise]

Our balances feature aren't available for personal Indian accounts, so you can't receive money to it. You can only use your personal Wise account to send money. But, there are some limitations and criteria that you'd need to fulfil if you want to send from INR. We explain more at wi.se/guidetoinr Hope that helps!

[@medpacks]

Please do Wise balances are available in Morocco for personal accounts? If yes how can I make it appear? Thanks beforehand ​@@Wise

[@Desipod_Shorts]

hello team, I'm an agency from India. my clients are going to be in the USA market. while making wise business accounts, what documents and registrations will I need. also, do I need a current account to create a wise account? also while receiving the money do I need to have a foreign inward remittance certificate?

[@Wise]

Hey, there. You can check out wi.se/verifyyourbusiness to see how we verify your business account. To receive payments as an Indian business, here's how we verify you: wi.se/verifyindianbusiness You don't specifically need a current account to sign up with Wise. You also don't need to have an FIRC to receive money - Check out the link above to see what you do need. Learn more about receiving money to your Indian business here: wi.se/receivingpaymentstoindianbiz

[@yetundeoladapo6513]

Can one make transaction without verification yet.. I just opened a wise account and I have received any notification for verification and I want to make a transaction.

[@Wise]

Hey there. Depending on where you’re sending money from and how much you send, we’ll ask for you to verify your identity. We’re a financial institution, so we need to know who’s using our service and what for. Check out this guide on how to get verified with us: wi.se/getverifiedguide In this article, we explain when and how we verify, so we may ask for additional documents when you set up your transfer. If you have more questions, feel free to reach out to us on Instagram, Twitter (X), or Facebook and PM us. And this is our contact link: wi.se/contactus

[@justinact]

Hi, when I was sending money Wise ask me for address verification and I did also I send them money successfully, but they didn't send me an email about verification status. I am wondering where can I see the verification status?

[@Wise]

Hey there Justin 👋 You should recieve any updates regarding verification via email, please keep an eye on your inbox in the meantime while the team reviews any documents you've submitted. See more on getting verified here: wi.se/getverifiedguide Due to the platform specifics, you can't send a DM on KZbin, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there if you have any other questions.

[@storetuto3612]

how many virtual card giving in month , i use in this month only 6 virtual card and show me message limit number card in this month!!!

[@Wise]

Hey, there. Thanks for reaching out. The limit for virtual cards can vary depending on the specificity of your account - we'd need to have a closer look into it to see the possible reason. Please send us a PM in one of our social media channels, or contact us via phone/email:wi.se/contactus and we'll investigate further. Thanks 🙂

[@EvansEkene]

Does Wise accept Emt or E Interac transfer to EU Wise CAD balance account?

[@Wise]

Good question, Evans! With your CAD account details, you can receive payments via local bank transfer, EFT credits (also known as direct deposits) or with Interac Autodeposit 😉 Check here for details: wi.se/cadbalance

[@robbenbahati]

I am not able to verify my account(I am from Rwanda) it says that my country is not served while I know some people here using wise.

[@Wise]

Hey, Robben. Our platform is available in Rwanda! Just note that our balances are not yet available there. So, it's not possible to receive money directly via account details. That feature is only available here: wi.se/balanceavailability Here are some guides that can help you with verification: - How we verify your address: wi.se/verifyyouraddress - Identity verification: wi.se/verifyyourid Feel free to DM us on Insta, Twitter/X or Facebook so we can better help you 🙂

[@romanelymerelus2424]

why in the home page i just can see, send and request and i dont see the one that say add, and everyone has it

[@Wise]

Hello there. It sounds like you're referring to our Balance feature. If so, note that it's only available in select regions, and if you don't see the option under your account, it could mean that you aren't eligible for it. More info here: wi.se/balanceavailability In the meantime, you still can send money overseas with us. Read more here: wi.se/howtosendmoney Rest assured, we're always working on expanding to more locations. Till then, you can keep an eye on our social channels for future updates.

[@2broken22]

Hi! For proof of address in Poland, is Pesel UKR for ukrainians who are war refugees and reside in Poland is accepted as a proof of address for you? Thanks

[@Wise]

Hi there 👋 We can't accept Pesel UKR as a proof of address. You can see here to see if you've any other documents showing that you're residing in Poland, such as utility or phone bill: wi.se/verifyyouraddress If you need more help, please contact us here: wi.se/contactus

[@Kotolink]

hi, when wait list will be over for uk business?

[@Wise]

Hey there. At this time, we've temporarily paused onboarding businesses located in the EEA and some in the UK. We don't have any info when this will be available again. However, you can join our waitlist, and we'll let you know when your business can sign up. We're looking to have this resolved soon. If you have any other questions, feel free to DM us on Facebook, Instagram, or X (Twitter). You can also call or email us here: wi.se/directcontactus

[@TawkiulHasanChowdhury98]

Hey Wise Team, I need to know that I am a green card holder of US. I have opened a wise personal account and got a payment from my website. Now I am abroad so I have used wise and now they want me to verify again. I uploaded my documents and they told me it is acceped. (They mentioned it when it was delayed and I reached support team) Now I need to know as I am seeing the amount is in recieving mode. How much time it will take to get this?

[@Wise]

Hi Tawkiul 👋 Please note that verification is a very important step to us, and we do it from time to time. This is to ensure our customers' money and our platform safety. More info here: wi.se/getverifiedguide Also, we usually send you the updates as soon as we have them but if you want us to have a closer look, please DM us on Facebook, Instagram or X along with your membership number. Alternatively. You can email/call us using this link: wi.se/contactus

[@shanelledionnepacislodevic2392]

Question can i use my wise account to receive my pension fund here in Switzerland please let me know if it is okay and safe. thanks

[@Wise]

Hey, Shanelle. We understand your concerns, but note that we're a regulated financial institution and we're licensed to hold your money. Here, you can see how we keep your money safe: wi.se/howismymoneyprotected. That said, if you're planning to receive CHF, note that we offer CHF balance, but we don't offer CHF account details: wi.se/balancecurrencies. You can receive CHF into your GBP Swift/global account details. Here's how to get account details: wi.se/getbankdetails. Learn more about using your GBP account details to receive SWIFT payments: wi.se/gbpbalance. We'd be happy to answer any question you might have, so please feel free to contact us at wi.se/contactus or send us a DM on X, Facebook or Instagram.

[@shanelledionnepacislodevic2392]

@@Wise Thank you for the info, because i do already have a wise personal acc and it there is an option there that i can receive my pension funds or so, and downloaded the said doc regarding my acc details with wise is that good or?

[@Wise]

As mentioned, you won't be able to receive CHF directly, as we don't offer account details in that currency. However, if you have downloaded your GBP account details, those are good to receive a pension in CHF using SWIFT: wi.se/swiftpayments

[@rashadorujov1846]

Can I transfer money to my Ibkr account without verifying my adress (500usd per month)?

[@Wise]

Hi there. When sending money with us, you might need to get verified before your payment can be sent out. Please note all transfers go through routine checks, and sometimes we'll ask you to verify your identity or address, or we'll need more info. This helps us keep your money safe. For more info see here 👉 wi.se/guidetoverified If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

[@sheilakemunto4842]

Hey,i opened my account but i cant find an option for receiving money...please advice.I am in Kenya

[@Wise]

Hey, Sheila! We currently don't support balances and account details to new onboarding customers in Kenya: wi.se/balanceavailability. This means that you still can open a Wise account and send money, but you can't get account details to receive money from others. Rest assured, we're working on expanding our services and make them available for more customers. Once there's any update about it, we'll make sure to let you know. Since the situation can change, keep an eye on our communication channels to see if there’s any news 👍

[@user-kz8kg1ds8n]

Please tell me in which country we can open our free wise business account?

[@Wise]

Hey there 👋 We're glad to see you're interested in getting started with our business account. So depending on what country your business is located, you may have some country-specific requirements: wi.se/verifyyourbusiness Furthermore, also note that we've temporarily paused onboarding new businesses from EEA countries, meaning you may have to join a waitlist first: wi.se/allowedbusinesses And in yet again some other countries, we're not able to offer our business account for now. Be that as it may, please note that we're always aiming to expand our platform's services to new and current countries and regions. We hope this explains things to some extent, but please feel free to send us a PM, or DM, on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be glad to assist you.

[@KingKhan-zb3em]

Hello How can i Put my gas or electricity or bank statement plz

[@Wise]

Hey there! Sounds like you're looking to verify your address. If we requested you to do it, you normally should be able to upload the relevant document in the app/website. However, you can also use this link to do so 👉 wi.se/documentupload In case your question was related to anything else, it would be great if you reach out to us via Instagram, Facebook or X. This way, we'll be able to assist you better.

[@Franklin45760]

Please am a software developer and work as a freelancer . I base in nigeria,i used wise to receive my funds but right now wise as short us access to receive funds please is affecting me please what can I do, please

[@Wise]

Hi Franklini. At the moment, our services are limited in Nigeria. We can't support NGN and you can't receive money in any currencies into your Wise account. It's best to use another platform which can better serve your needs. If anything changes in the future, we'll be sure to share the news. Thanks for understanding.

[@Moonlight-dg9wq]

Can I transfer money from personal account to business account ?

[@Wise]

Hey there 👋 Yes, you can send money from personal to business account. Make sure to check how to send money with us here: wi.se/howtosendmoney In case you need any further support on this matter, feel free to DM us via Instagram, X, or Facebook. We'll be happy to assist you there.

[@solidus37]

I am living in the Philippines, I cannot use Debit or Credit card to transfer 700 pesos, Any other means to transfer this and get verified?

[@Wise]

Hey there. Please note, you can't send from PHP, but you can send to it. See more here: wi.se/guidetophp There are different payment methods you can use to pay for a transfer, but it'll depend on the currency you're paying in with and the location you're in. See here: wi.se/payingforatransfer Also, to verify your account, we usually verify your identity with some photo ID, proof of address, and/or a picture of you holding your ID. If we need these documents, we'll reach out to you via email with more info. Due to the platform specifics, you can't send a DM on KZbin, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there if you have any other questions.

[@Franklin45760]

Please am a software developer i worked as a freelanceer and i am based in Nigeria. wise is the means I received my money but right now we can't have access to it please what can we do please 🙏 😢

[@Wise]

Hi Franklini. At the moment, our services are limited in Nigeria and you can't receive money into your Wise account. It's best to use another platform which can better serve your needs. If anything changes in the future, we'll be sure to share the news. Thanks for understanding.

[@samrariaz9373]

Hi, why am I unable to open a balance account in Pakistan?

[@Wise]

Hi Samra. We're currently unable to onboard new balances in Pakistan due to high demand. We'll be sure to update this article if this changes in the future: wi.se/balanceavailability so keep an eye out. You can still use your account to send money with us via SWIFT: wi.se/swiftpayments If you have any questions, feel free to reach out to us using this link: wi.se/contactus or DM us on Instagram, X, or Facebook.

[@user-dt1cs8pj7b]

Dear Wise team please tell me how to Login your personal wise account if your business account is Deactivated and both personal and business account was created on same Email and Mobile Number

[@Wise]

Hi there. Typically, you won't be able to log in to your account if it's been deactivated. In this case, the next step you should take is to file an appeal here: wi.se/appeal. This is the only way our team can review your profile, share more information, and consider reactivating your profile. Due to the platform specifics, we can't send you a direct message here, but we'd be glad to assist you on this matter if you send us a DM on Instagram, Facebook, or X. Feel free to email/call us using this link: wi.se/directcontactus, in case you prefer this option.

[@JamesYelverton]

Hi can I use my fidelity on line account to transfer $ to wise and then to my french bank account. Fidelity does no charge transfer fees and i want to use this account?? If not do you have a list of US banks that will allow transfers? I also have a TD Bank account. Please help ty as I am moving to France and want to move $ from USA to France TY

[@Wise]

Hello there. Kindly reach out to your bank to ask them if they can send money to Wise. Once you have set up your account and get account details, you should be able to receive and send money with us, without any issues. Feel free to reach out to us on social media (Twitter (X), Instagram or Facebook), one of our agents on private messages will help you out if you have any more questions.

[@samiabity]

can you still very a driver's license if it's not in English?

[@Wise]

Hey there. Yes, we accept most passports, national IDs and driving licenses from most countries and regions, but you can take a look at more specific requirements here: wi.se/verifyyourid This means that if you have an identity document that isn't in English, we can still accept it as long as it meets the requirements mentioned in the link above. If you have other questions, feel free to DM us on Instagram, Facebook, and X, or get in touch at wi.se/contactus via email and phone.

[@samiabity]

@@Wise I am using an Ethiopian driver's license, the expiration date, etc., is based on the local calendar (e.g., currently it's 2016 in Ethiopia). Can you verify this? I am concerned that there might be confusion, and it could be mistakenly considered expired by the system.

[@Wise]

Hey again. When it comes to getting verified in Ethiopia, please note that both your passport, and your digital ID card should suffice in case you'd like to get verified, as your driving licence may indeed not be sufficient. But with that said, and as noted before, please bear in mind that you can always send us a PM, or DM on Facebook, Instagram, or X, so that we could have a closer look at the situation for you. We'd be happy to assist you.

[@Marie-yt9zz]

I am told to make a dummy transfer of 10-15K in order to be verified. How do I know that this will really be a DUMMY?

[@Wise]

Hi Marie. It's considered a dummy transfer if you didn't make any payment at the payment step. Here's a guide to set up a transfer: wi.se/howtosendmoney If you need more help with this process, please contact us and we'll be happy to help: wi.se/contactus 🙂

[@Mindtalker1]

Pls can i open wise using uk company ?

[@Wise]

Hey there! Yes, you should be able to open a Business Account for your registered UK company. When you open a bank account, you usually need to provide documents to verify details about yourself and your business, and Wise is no different. The documents you need to share depend on where your business is registered, but you’ll see all the requirements once you start the process. You can get started from here: wi.se/verifyyourbusiness At the moment, we've temporarily paused onboarding some new business in the UK. You might be asked to join a waitlist while we’re working hard to bring this back again. But don't worry, we'll email you as soon as we have news. In case you have further questions, feel free to reach out here: wi.se/contactus our business team will be happy to assist you.

[@Mindtalker1]

@@Wise okay but I’m from Togo 🇹🇬 and i have uk offshore A friend told me that wise stop accepting uk companies

[@Wise]

As we've previously explained, we've temporarily paused onboarding some new business in the UK. You might be asked to join a waitlist while we’re working hard to bring this back again. You can find more info here as well: wi.se/allowedbusinesses If you have any other specific questions about this matter, please reach out through email or call from here: wi.se/contactus. We’ll get back to you as soon as possible.

[@pramononanang7211]

when u guys launch in indonesia??

[@Wise]

Great question, Pramono! For new accounts in Indonesia, you should be able to make an account with us, but you'll only be able to send money. You can find some info on that here 👉 wi.se/idrtransfers Our team's working hard to bring more features to you soon, and we'll be sure to let you know when they're available.

[@pramononanang7211]

@@Wise only send??cant receive??

[@Wise]

That's correct - for new accounts, you can send money to local bank accounts in Indonesia, you just won't be able to receive directly into your Wise account yet.

[@nadiabaumann4745]

🎉🎉🎉

[@farlslahlouh7202]

❤❤❤❤❤

[@mld8901]

Hi, I've received an email that my documents were confirmed, does that mean that my account is verified?

[@Wise]

Hey there. If your personal documents are confirmed, your account should be verified. However, if you need more assistance, or have any other questions, please contact us using this link: wi.se/contactus 💌

[@mld8901]

Thank you!

[@Wise]

You are welcome.

[@Proxyone444]

Ecuador ??

[@Wise]

Hi there 👋 If you're asking if Wise is available in Ecuador or not? It is available. However, at the moment, if you live in Ecuador, you won't be able to open balances to receive money. But, you can use Wise app to send money. Learn more about sending money with us here: wi.se/howtosendmoney If you have any questions regarding verification, check this guide: wi.se/getverifiedguide For any other concerns, feel free to DM us on Instagram, Facebook or X. Alternatively, you can email/call us using this link: wi.se/contactus

[@Proxyone444]

@@Wise ok then i can just send money then by linking my bank account I will be able to send to whoever I want but I won't be able to receive money

[@Wise]

If you have the account details of the person you wish to send money, you'll indeed be able to send. As we don't offer the balances feature in Ecuador, you'll be only able to receive money to an external account you might have. In case anything remains unclear, our DMs are open on Instagram, Facebook or X. Alternatively, you can email/call us through here: wi.se/contactus 🙂

[@samiabity]

@@Wise Hi, if I can't receive money, where can I get money to send? sorry for asking this but I am a bit curious about this. Thank you!

[@SuperSvandy]

It not worldwide , because not support Cambodia

[@Wise]

Hey there. We're available in most locations globally, and that includes Cambodia. So, you can sign up with us from there. However, only our send money feature's offered there. Read more here: wi.se/howtosendmoney Rest assured, we're always working on expanding our other features to more people and business. In the meantime, you can keep an eye on our social channels for future updates.

[@Salhi9865]

Please move to morocco

[@Wise]

Hi Salhi 👋 Wise is available in Morocco! Although you can't send from Moroccan dirham (MAD) just yet, we still support sending to MAD. Check details here: wi.se/guidetomad As an alternative, we offer SWIFT pay-in to pay for transfers. More on that here: wi.se/swiftpayments