Work from Home CVS /My Experience/Remote

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(I forgot to mention in the video, after you apply for the position, it will prop you to take the assessment. The assessment is suppose to give you an idea of how the job suppose to be. (but it's not). If you pass they will contact you with the next steps in the hiring process. )
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[@ar8376]

I've seen so many complaints with this cvs remote customer service position. The main complaint I've seen is the training being rushed. I would most definitely apply to this position if the training was up to standards. I think this is why they are constantly hiring because they cant keep employees. Nobody wants to work for a company that doesn't care if their employees are struggling to do their job because their training is shoved in a few weeks and are expected to perform well. It dont make sense

[@Sunny74-]

Same with AAA… passed all of my tests and after moving out on my own taking emergent calls from ppl that their cars broke down… No one showed me how to find the GPS coordinates if the poor person only knew limited info. A few weeks being on my own one of the CSR’s showed me. Would’ve saved a lot of time had the trainers taught that. They cut our training from 8weeks down to six weeks bc it was right before the holidays and they just needed ppl asap. I was there for a few months. I decided it wasn’t for me.

[@dreammore4868]

I got an email from cvs saying training is 7 weeks long, so maybe they changed it in the 9 months since you wrote this. I’m not sure if I should take the job, they finally got back to me for an on the phone interview after months of my application being sent to them

[@bakedbombshell1694]

@@dreammore4868did you take it how is it

[@Happiness379]

I really appreciate you sharing! Looks like I do not want to apply for this after all after you were transparent about not enough training. Even with lots of all the comments saying similar, I’m not sure if all the stress of not enough training is worth it. But I’m glad you’re doing fine with your other work at home gig.

[@crysstrueheart9404]

Thank you for this video.😁 I was getting ready to apply for a position, but I decided to wait. I want to know if you can pick your own hours or do CVS schedule your hours for you? I already have a part time job. I was wondering if I can do both.

[@LyfeWithGreen]

What are some resume tips on getting this job I’ve been denied in the past, but I have a bachelors degree and 10 plus years of customer service experience

[@dd8978]

the training is horrible, training really is all over the place. I gave the equipment back within the 5th week I can't believe this company just put us on the phones with lack of experience to help the patients with concerns that make a difference in their daily lives. i just feel like its better opportunities out there.CVS doesn't value you as an asset to make the company succeed, I feel they should give you all the necessary streamlined training it is for such an important role. the way the training is rushed and you are throwed on the phone do they really care about the employee and most important the customer who is depending on the employee to get the job right. cvs specialty role needs a complete makeover!

[@SoulsSweetness]

How did they have you return equipment? Did they hold your last paycheck until equipment was returned?

[@itsmerobinann]

My training thru another company to work for cvs phd only had 5 days training. I'm on day 4. I'm pretty freaked.

[@user-xs2ej6uf6w]

Thank you for the video! Are the work hours/shifts flexible? Or do you have to work a minimum of 40hrs?

[@jcapo41]

Hi, thank you for the video. Im currently thinking about applying for the CSR remote job. Just wondering what were the hours you work??

[@KatieP219]

They don’t have a Provider Data Services Specialist position when I enter my location. If I leave location out then I see the position .. I can still apply right since it’s remote?

[@Kanariyellowcosmetics]

How long did it take to get hired?

[@christensessom8972]

I’ve seen several people complain about training; with all of my jobs I’ve always made it a point to do my research and what the said service entails, research and study before my position started.

[@T_rachelle2042]

I'm on week 2 of training and ready to quit 😩😂 Training is draining and all over the place

[@shanice4269]

How’s it going now?

[@stephaniegallegos7855]

Hi thanks for this. I just got an email about a phone interview any questions or topics I can prepare for ? Just want to be ready lol

[@gregw3469]

I have orientation tomorrow, kind of been iffy about going. I’m gonna go and see what it’s like

[@Mz.MarieCortez]

Are you still working with them, how’s training? Is it true a camera has to be on all The time?

[@EarCandyAsmr]

did they have you connect both monitors?

[@achi4sure23]

What was your schedule like?

[@teresanajera9636]

Do they provide a phone for you to use or is all the calls directed through a software on the computer ?

[@AmazingUTAM]

Hello, all the calls come through the computer vpn. Thanks for watching!!

[@gee_ruiz]

Hi there, what is the scheduling like for this position??

[@Jasmine-lz3lk]

Working for this company now as a benefits verification rep. I wouldn’t recommend. I am on week four working the production floor and the training lasted three weeks (out of three weeks) the last week is nesting and definitely does not prepare you for working accts.

[@CrystalCompanyPlans]

Did you have to do the assessment

[@NegraBella314]

How are their insurance plans?

[@at3852]

hi great video and very informative. can you work from anywhere ? Like can i take a vacation and work while im not at my home

[@Susana-xs3zd]

Hi I am in the process of getting hired I already did the background screening and just waiting for them to notify me of my start date but was training in person with them?

[@AmazingUTAM]

Hello!! All the training for the work from home positions are online. I guess depending on the position you apply for would require you to do the training in person. Wishing you much success!! Thanks for watching!!

[@HIWWPI_2024]

Hello can someone let me know if you all had to do both finger print/livescan and also a background check ?

[@chiffonybunny]

Can you explain what the calls were about? Was there an expected call handle time? Was it easy to do? Was it only calls

[@AmazingUTAM]

The calls range from customer calling in about their prescription refills, prescription denials from the pharmacy, general questions about claims etc. I don't remember the exact call handle time. And yes it was only inbound calls. Are you starting soon with the company? or thinking about applying.. I think it's a really good work from home job, but it just wasn't for me. Great team leadership as well. Thanks for Watching!!

[@chiffonybunny]

@@AmazingUTAM yes I’m thinking of applying. They make a lot of money but I don’t want to take only calls all day

[@mzcp1503]

@@AmazingUTAM I might jump into this because currently I work as a pharmacy technician and a local clinic and I answer countless phone calls on the daily

[@lexit02]

What exactly do you do for them?

[@AmazingGrace-fn4de]

I've been with CVS 19 years and I never knew this position existed.

[@tuwinaprice1775]

Wow they never offered you a remote job 19 years wow

[@niccolethomas4591]

Have you invested in the company???

[@Chicalocatravels]

After summiting the application, it says i need to take an assessment before you can be considered for employment at our company. How was the exam overall? Do you have any tips and advice before i take the exam? thank you

[@AmazingUTAM]

At the time I took the exam, it wasn't hard at all. They may have change somethings since. It's your basic call center scenario.. You will do great

[@luis_xav12]

I totally relate to how you felt about the training not being enough. I worked for a company that said training was 4 weeks, but it was really two weeks of hands on training, while the last two weeks involved you being on the sales floor taking real time calls. The initial two weeks were good and i liked my trainers, but once those two weeks were over, it was apparent that two weeks isn’t enough time to train and learn all the information for the job. In short, I no longer work for the company because it ultimately wasn’t for me. Thank you for sharing your experience!

[@AmazingUTAM]

I absolutely agree with you. Thank you for Watching!!

[@donitarose4353]

May I ask what company you worked for? If you're comfortable sharing it..

[@vanitycode]

Did you get your equipment a week before training? So far I’ve received my offer letter and have completed my onboarding. My class starts on the 17th.

[@tuwinaprice1775]

Wow iam afraid to leave my job at UH now now iam thi king what if i dont like it uh did offer me 2.00 more to stay they matched cvs pay i would love to stay at home n work omg

[@AshP88]

@@vanitycodehow are things going?

[@jasminenixon9191]

Hey there! Thanks for this information. I am curious about the customer service assessment that is needed to be done is it questions and multiple choice or is it audio and typing response assessment? I’m only asking because I have failed one of these before and I would like to kind of do some practice questions if it’s more audio and response assessment to prepare myself. Thank you for your time

[@AmazingUTAM]

Hey Jasmine, sorry for the late reply. Yes you will have to take an assessment and it's multiple choice. You have to listen to scenario's and pick a response. You will do great!! Keep me updated.. Thank you for watching!!

[@nikedrastokes7069]

Are they still hiring?

[@nikedrastokes7069]

Can you tell me what kind of things/examples did you help the members with?

[@tuwinaprice1775]

My assessment was like i waa doing tge job just looking at the computer acting like iam answering questions for a client it waa easy

[@tuwinaprice1775]

@@nikedrastokes7069 right thats what I want to know because my orientation is nov 11th

[@SoulsSweetness]

How do you get the equipment back to them if you do quit?

[@elisabethpitre2586]

??? Did you ever find out??

[@tashlandbeauty9837]

I just recently applied, do they have paid training?

[@jazziecat2354]

Do u still like work for them?

[@bayareabevmo]

Hello, great video! I’m new here! I just wanted to say that CVS was not it, the training is 21 weeks now, I left at week 4, literally this past Monday the 22nd.

[@AmazingUTAM]

Welcome! Welcome! Thank you for watching my video, and I'm sorry it didn't work out for you as well. I hope you fine another work from home job soon.

[@bayareabevmo]

@@AmazingUTAM I’m so not worried about it, I’m workin on my 3rd business!

[@AmazingUTAM]

@@bayareabevmo Alright Sis!! Congrats!! It's great to have multiple streams of income in this day and time. Wishing you great success on all your endeavors.

[@tuwinaprice1775]

My I ask why did you quit I suppose to start my orientation on the 11 th of Nov but iam at uh they offered me what cvs was oaying to stay on

[@bayareabevmo]

@@tuwinaprice1775 Hey girl, Honestly, the training is too draining. The trainers are overseas and have language barriers, they don’t allow time off, they are so unorganized that they trained on the wrong info when it was time to start taking calls and the 21 weeks is just too damn much! I mean train on what’s needed for the LIVE calls and have sessions of training, not us getting calls escalated for something they don’t train on, then you figure how much time was wasted, but 21 weeks out of my busy adult life is too much for that lil position. The constant testing and training slides, it’s not what I expected from a company such as CVS. I applied for CSR jobs and they came up! I wanted to answer customers concerns and possibly take payments and keep it pushin, but nooooooooo, they train on claims and other b.s. not in the job description or pay! NO THANK YOU !!!! I dealt with less when I worked at DMV! 🤷🏼‍♀️🤦🏼‍♀️

[@llmcqueen001]

Wow I just left a job because of same reason. 1 week of training and it was suppose to have been 2 weeks of classes then 1 week nesting. They lied put us on phone in a week and the whole class of 30 complained because we didn’t get enough training and class was to big to ask questions. Past all my test but felt rush and I decided to move on from the job . It should have been at least a month for this hearing aids and pharmacy orders.

[@darlene2789]

Hi are they still hiring

[@SR116BricevilleTN]

I had my interview today. My training is 6 weeks

[@trenaantoine5896]

hat are the stipulations about being on camera? He told me a camera will be sent in the package, we will be on camera for training and the job or just training?

[@AmazingUTAM]

Hello, yes you will be required to be on your web cam only for training. They don't make a big deal out of it, I guess it depends on your trainer. Wishing you much success!! Thank you for Watching!!

[@daniidahlia5655]

Thank you, for giving at least an idea of what I’ll be doing at this job! I start next Wednesday!! I do have a question.. Do I wait until my day of orientation to set up all of the equipment?

[@AmazingUTAM]

Congrats on your new position!! for what I remember you should have like 2 days of Orientation/onboarding and at that time you will set up your equipment and be required to show your equipment set up with one of the Team leaders. I would wait unless your instructed to do so. Peace & Blessing!! Thanks for Watching!!

[@daniidahlia5655]

@@AmazingUTAM Thank you so much!! Also I just subbed!!

[@savingmycoinbudgets4495]

@@daniidahlia5655 are you still there?? How did you like it

[@daniidahlia5655]

@@savingmycoinbudgets4495 I am! Still in training!! It seems like a lot of information but they have tools to help you navigate, that’s why training is so long and you’re basically working for the pharmacy part!! But everyone is friendly and great, so far i like it!!

[@daniekabrown3418]

@@daniidahlia5655 Hi how long before you started did you receive your equipment?

[@eddwinnas]

I work at cvs currently remote its not a great job. Also I ignored all the paperwork for covid never got shot and they never said anything or fired me.

[@nikkiwasher7235]

Surely they aren’t requiring it now especially if you’re at home!

[@eddwinnas]

@@nikkiwasher7235 its still listed as required when you get the job and says you cant enter cvs without it. Last week was in CVS headquarters all week nobody asked me about it and got my badge no problem.

[@nikkiwasher7235]

@@eddwinnas interesting. I applied to two wfh jobs with CVS. One they already told me they’re not moving forward. The Customer Service one I haven’t heard back. Guess I’ll see what happens.

[@eddwinnas]

@@nikkiwasher7235 i have a pretty high position at CVS im lead tech for managing the stores. We are having meetings about the constant turnover rate with customer service and how to make there lives better. I would say to not work there for another year personally till things are better. Its one of the worst companies ive ever worked for. Ive been a tech at Intel, Facebook, Goldman Sachs, Raytheon.

[@nikkiwasher7235]

@@eddwinnas Wow! Thank you for letting me know. I signed up for Arise Virtual Solutions too so I might just do that for a while to gain experience. I have a Bachelor’s degree in Marketing but that was over 20 years ago, and I’ve been at home with my children since 2001. I have worked self-employed type jobs during that time. Trying to find something I can help supplement my husband’s income to help pay for two kids in college. I still have two teens at home which is why I’m looking for work at home.

[@georgiamiles5644]

This is true of CVS in general- they do not train for any position-and I mean ANY position

[@SR116BricevilleTN]

I just got hired. My training will be 6 weeks 😮

[@Rosepetalflower1]

​@@SR116BricevilleTNgood luck. Tomorrow is my first day on the floor taking real time calls. Not ready for this but let see what happens.

[@kiac1857]

@@Rosepetalflower1 Hoe was it? I recently pulled out of the onboarding process for Customer Service Rep, the training hours interfere with my daughter's school schedule. I see they have a Care Management Associate . Do you know if that position requires the same training weeks and hours?

[@uiuouiu]

What kind of stuff was on the assessment? I am worried about failing it

[@Laneaa]

I'm starting CVS training soon. Does the camera have to be on during training??

[@AmazingUTAM]

Yes, unless they have changed the rules. Best wishes, keep me posted on how it goes.

[@madeinamericawatchmedesi7251]

@@AmazingUTAM had to quit them. how do you return the computers? i tried to call but no one contacted me

[@tiffanyroddick2365]

​@madeinamericawatchmedesi7251 did u have to get the vaccine in order to WFH?

[@kiac1857]

Do you have to be on camera during the training period for the customer service position?

[@AmazingUTAM]

Hello, we didn't have to be on camera. I don't know if they have change the rules. Thanks for watching

[@kiac1857]

@@AmazingUTAM Got it, thanks for the response!🙂

[@Rosepetalflower1]

Yes, I'm with the Aetna side of Cvs and you have to be on camera all the time.

[@kiac1857]

@@Rosepetalflower1 Thanks for the info! Will make sure I'm camera ready lol🎥📸

[@grogu-the-mandalorian]

@@Rosepetalflower1Do you have to still be on camera once training is over and the job itself begins?

[@user-bb9nb9xt9u]

Do you think this is a hard job? I just got hired and so scared to take the offer!! And I know this is an odd question but do you have health insurance through them and know if they have infertility included on there insurance, I have read yes on Reddit but really would like to hear from someone still working there

[@AmazingUTAM]

Sorry for the late reply, I no longer work there and I don't have insurance through them either. I think you should give them a try. Everyone experience is different, don't miss out on a good opportunity base off others opinion. Once you start just ask about the insurance coverage. Good luck

[@KC-on9fi]

How long did it take for them to set you up an interview

[@AmazingUTAM]

It took about 5 or 6 days for a Recruiter to reach out to me after I applied. I received this email about the phone interview: 1. Phone Interview with Recruiter If selected to move forward, a recruiter will contact you and schedule time to conduct a phone interview. The recruiter will explain the role, ask questions to determine job fit, and answer any questions you might have. After you complete the telephone interview, the recruiter will evaluate your responses and notify you of next steps via email. 2. Hiring Leader Interview If selected to move forward after your phone interview, a recruiter will contact you and schedule time for a Hiring Leader Interview. During the Hiring Leader Interview you will complete additional paperwork and interview with a recruiter and an Operations Leader. This process takes approximately 60 to 90 minutes. After you complete the Hiring Leader Interview, you will be notified with next steps after 1-3 business days. Hope this help!!

[@KC-on9fi]

@@AmazingUTAM thanks

[@tpat1121]

@@AmazingUTAM What are some of the questions that the hiring leader asks? I have a video interview coming up and I’m nervous pray for me

[@AmazingUTAM]

@@tpat1121 Hello, don't be nervous. They will ask you general questions like: past job experience, what would you do in certain situations, how would you handle irate customers, make sure to mention one call resolution. The questions are just call center interview questions. Your on camera while interviewing, just smile and be yourself don't over think it. You got this!!

[@ambitiousbeauty1013]

How much does this position pay? Also it it paid training?

[@AmazingUTAM]

It's paid training, and the pay depends on your position and state you live in. Go on the website to see how much the pay is for the position you want to apply for. Thanks for watching

[@pastorprophetssnichole9832]

Oh well that counts me out I'm not getting vaccinated

[@bg5097]

I was told last week there is no longer a requirement. Other commentators have confirmed this as well. Good luck.

[@elsieruiz7616]

I'm working for them now and yes they lied. Not enough training. I'm like wow. I would like it more if i had enough training. It doesn't seem hard to do But give me more training to get it right. I don't want to mess up. You have to memorize so much that it's so overwhelming. And then you have angry patients. Lol! I ignore them. Like really what am i suppose to do. Let's see how long i stay doing this. And i got this job thru a zoom with teleperformance. No interview or anything. They just asked me if i was biligual and i had said yes. That was just basically it. Had to fill out forms and do a drug test. Yhat was basically it. I am thankful i have a job. But damm!! Its insane! Lol! Goodluck to anyone who applies. Everyones experience is different.

[@Happiness379]

Wow, thank you for sharing! Maybe this is not for me if I’m gonna have more stress as I am already feeling despair while at my current job. I hope you will be saved soon! Please keep us up-to-date if you can.

[@bg5097]

Hello, has your experience improved ? Did you have to show a vaccine card ?

[@CieraLevelsUp777]

I just got hired for CVS starting training next week. My 2 littles I will have to pick up from the bus stop. Do they allow for breaks. What companies do you recommend? I was look king at Kaiser remote employment.

[@AmazingUTAM]

Congrats!! on your new position!! Yes, you will get breaks and a lunch break, just talk to your supervisor for specific times you need to see if they would be able to accommodate you. I will make another video soon about the companines I've work for in the past (working from home.) Thanks for Watching!! Peace & Blessing!!

[@Sunny74-]

@@AmazingUTAM Can you make a video of your most favorite places you worked at remotely? Thank you for your time!

[@AerianDB2023]

Girl! Are you still with CVS? How is it going?

[@kellykelly00]

Im in training now no drug test no covid vaccine Training 17 weeks 8 assessments. 17 weeks still not enough 😂😂😂

[@mackenziecampbell7165]

Does this remote job offer overnight positions ?

[@AmazingUTAM]

Hello, depending on your area but I believe the hours are 7am-11pm CST 7 days a week. Thank you for watching!!

[@Trusttheprocessagain]

@@AmazingUTAM hi thank you for the info! What hours did cvs require you to work? Was it 40 a week? Did u get a day off? Was it a 9-5?

[@Kingjesusss]

Did u have to return the computer?

[@AmazingUTAM]

Hello, Yes you have to return the equipment if you no longer work for the company. Thanks for Watching 💞

[@riamitra8422]

Can anyone help me with CVS remote hiring policy? I would like to know if CVS hire internationally for its remote jobs? Example: Hiring from India for US based postion ( REMOTE). Please let me know Thanks

[@walkbyfaithnotbysight6290]

Super sad you have to be vaccinated … def need exemptions, won’t take the jab no matter what

[@Sunny74-]

I come from the medical field and finding this to be an issue. Ugh…🙏🏽

[@JazziB1792]

Was it a oral or urine drug test?

[@AmazingUTAM]

I believe it was urine at the time. Thank you for watching

[@shshshaa9114]

You need to be vaccinated ??? For a remote job ??? Fr their was an option on there that says cause I'm remote I won't need it cause I'm not working in the environment.

[@AmazingUTAM]

Unless they have changed the rules. You will still need to be vaccinated.. I said the samething, why do you have to be vaccinated and your working from home. Thanks for watching!!

[@shshshaa9114]

@@AmazingUTAM well I applied for the claims benefit specialist so hopefully they don't care about that. If they still do forget them I'm not taking a shot lol

[@GoddessV_]

@@shshshaa9114 Do you work there?

[@Sunny74-]

@@shshshaa9114 Can you share with us on the Job & Vaxx status? We’re you able to work w/o a vaxx? Thank you!!

[@sofkinwhat8251]

So I’ve applied multiple times and still can’t get hired..what am I doing wrong?😢

[@SongofaBeach2012]

I'm in the same boat! In 2021 I got as far as the phone screen and then never moved forward after that. Its disappointing for sure!

[@1ovesyou]

Is it full time or part time? I found one but it doesn't specify