Worst Things I said to Customers. The Beginning was rough

[@mamba2006]

As a fellow tech support i can wholehearted feel your pain from customers trying their absolute best to piss you off.

[@shadowopsairman1583]

The Truth sets you free

[@legiterally582]

The customers were in the right tho, the root cause of his angry customers is him failing to meet very common expectations. He then took that feedback and improved his business with it. The customers who challenged his practices made him a better business for it. Listen, if you can't handle criticism then you are a narcissist, I surround myself with the people that tell me what I don't want to hear about the products and services I offer because that is where perfection can be found.

[@goldmarkg]

I really liked this video. I worked as a surgeon fort 37 years. I could write a book on the interactions I had with patients and their family members! You cannot make everyone happy no matter how good you are in your work. Do another video like this one soon.

[@KaySwiss21]

That's one area of expertise that can be very difficult... People with medical issues always have a lot of emotion attached to said issue. The way I see it. As long as a medical professional gives me respect, tries their hardest to help, and listens attentively to my issue, then I see no reason to ever be disrespectful to a medical professional. Most medical professions are understaffed and in high demand. People have little empathy these days and are very selfish. More people need to be selfless and kind, for they would find happiness each and everyday.

[@JamesSmith-sw3nk]

I had a small computer shop. An incident that sticks with me is around 2012 or so, a woman knocked on my door demanding her money back for a pc, she said it had stopped working. I said "Give me a moment, I'll look up the serial number." It was a Pentium 3 that I had sold her for $15 six month earlier. Pentium 3 was already antique in 2012. I didn't argue, I was kinds in shock that someone would go through the hassle of bringing back a $15 pc they bought six months earlier. She was very loud and demanding and acting like I had ripped her off SO I just gave her the $15 back and she left without the pc. Out of curiosity, I opened the pc and looked around it, changed the video card out and that was the problem, the video card had died. I then taped a sheet of paper on it that said: "$50 Retro gamer special". It sold a week later and I never saw it again. Some people have a LOT of nerve.

[@harrisonrodriguez7414]

W

[@thankgodemmanuel4968]

😂😂😂 I'm not surprised at all because i hv had same experience before (with a female) i thnk all women have similar thought process because only women act these way even in my country (Nigeria)

[@philslaya]

Well that was lame of you should of checked it and told her.

[@efrendelgado7902]

I also put personal stickers and stamps, so I know if they are bringing me something that I did not fix

[@tonygristina4860]

Business is a series of problems and successful business is overcoming those problems. Excellent synopsis to a successful business.

[@igorkrstic8060]

I often watch your channel, we are colleagues by profession. I have been through the same situations as you many times. I wish you success in your future work, this is a very nice and difficult profession. You are doing it very successfully. Thank you.

[@arulshanmugam9539]

Nice. Alex. So nice of you to share your experiences Share more of it. It helps many to be a better person

[@gameboxgames]

We opened in 2003 and it took me 10 years to learn to catalog all customer repairs. This old dog is stubborn but willing to learn. Congrats on your success Alex!

[@electronicrepairservice2020]

Nice video! Thanks for the honesty. Being a 1 man show is stressful, you can only wear so many hats, we're all human and have limits. Imagine trying to do this without help from your family? When you deal with the public, there are always a few of 'them' you'll encounter - sometimes they are obvious, sometimes not. I've learned to avoid 'rush jobs' unless it'll pay a handsome reward, they just aren't worth the stress it can cause because everyone is in a hurry. If I get behind or need to order a part, I'll always let the customer know with a phone call & it seems to keep the peace. When in business for yourself - you can't please all the people all the time, that's just how it is and that's when patience & empathy can come in handy. You've come a long way, congratulations on your success.

[@ariewijaya1679]

But hiring emplyee, they will steal your goods and customers

[@billyj141]

Thanks for all your videos and the generosity in sharing your knowledge and stories I'm sure you can see how much I have watched, wish I could afford to give you more! You certainly deserve it

[@NorthridgeFix]

Thanks, Really appreciate it.

[@senffabrik4903]

You were young. you had no idea how to run properly. But you did something, you learnt with pain. Thank you for sharing your story.

[@AN.1303]

Thanks!💪

[@NorthridgeFix]

Thank you very much. I really appreciate it.

[@AN.1303]

Thank you, Alex. I wish you all the success. I'm happy to see you reaping the rewards of your long-time efforts. Keep it up. Abdulqader

[@MDrepairsLLC]

Hey Alex, this video really hits home with me. I got really busy and disorganized when I first started mail-ins, my head was spinning. So many mistakes were made by not being organized. Thanks for sharing :))

[@jeviloko2891]

Man, this is pure gold. I'm actually planning to open my own shop after almost 4 years working on another person shop, and I think this saves me even years of experience. Now I at least know what to expect when I work for myself. Thank you very much for this! Regards from Argentina. PD: Yeah... I still miss the old ending tune... hehe.

[@Bassjunkie_1]

You're a passionate honest person, who doesn't have time for idiots. I respect you a lot m8.

[@rxmaz7]

Honestly, as a repair company owner myself in the same field, I like these videos the best. You're one of the best repair technicians on KZbin, but you're definitely the best businessman. Long time subscriber and customer of your equipment sales ...

[@stephenkayode379]

I really learnt alot and i enjoyed it, please Part 2

[@smarthome2660]

I sub & watch you because you are like a Scarecrow, "outstanding in your field". When I used to fix PC's I quoted a price and it I had to have more money into fixing it than quoted, I ate the cost. I did the same thing when I quoted a construction job. The customer always knew how much it cost and would always pay me more than the quote for my honesty. People do shop around, and don't always go with the low bid. They go with word of mouth more. Honesty defines you and sets you apart.

[@go-learn]

we don't just enjoy your stories Alex, we learn a lot from them and really appreciate you telling us your day-to-day 'incidents' 😊🙏 much respect for you guys at shop 🙏

[@marclint2072]

it's really refreshing to see you make a video of how you fixed your problems compared to you fixing other people's problems (devices). this is a really good video and hoping to hear more interesting stories, experiences, and other challenges that you overcame. keep up the good work and i wish you all the good things for you and your business!

[@432b86ed]

In a world full of bs, your -BS- is comforting to hear. Keep it coming. I'll keep listening.

[@ISH3000]

I watch your videos to learn - not just repairs but also "General thought processing and troubleshooting". You have little clever nuggets here and there - words or expressions that you use in the moment - and over time those small phrases become "standard operating procedure" for a lot of us! My favourite phrase is "BETTER THAN FACTORY" - because of that phrase - I try hard to perform above standard... For that - I say thank you sir!

[@abbeyparker]

I follow each video religiously… this shows how a genuine person you are… one of my bucket list is to visit you hopefully 2026

[@Solo413]

This was a great video, keep on going with these stories! Anytime someone calls me and says "X,Y,Z does it for this price (lower than I do)." I always say "It sounds like you know where to take it then." Keep in mind, the competition they mention is hysterically horrible and you get what you pay for. They see my 5* reviews (I have all 5*'s compared to the 2.8* or worse competition). I've worked way too hard over the years to earn my reputation and provide the service that I do and I'm not going to race to the bottom to appease a cheapskate. I do not negotiate, nor do I pull random prices out of my ass either, Alex. Again, I can relate and please keep going with these stories as they are great to hear from a fellow successful technician/business!!

[@johny1220]

Definitely do a part 2 of this man! I wanna go into the same business one day, would love to learn more and hear some funny stories from your personal experience in the field. 😄

[@yassenredwan8297]

24:05 Best one so far. Make more of these Alex, they are hilarious and informative at the same time.

[@bblod4896]

It's difficult to set up a repair shop system to track repairs. I worked at a shop where the wife booked in the work and the husband distributed the work depending the type of device and who in the shop was most familiar with that device. We would report back to the husband the issue and what was needed to repair the device . In turn, he would speak to the wife to note on the ticket the issue, parts cost and labor cost. She would contact the customer and get the okay to repair. As parts came in, the date was noted on the ticket and the device was put back into the queue for the technician performing the repair. When the device was repaired, it was cleaned and wrapped up. The ticket was given to the wife and a copy of the ticket number was stapled to the bag the device was wrapped in. The system worked well.

[@glenncurtis6037]

So much honesty. I just love listening to it. You’re doing a great job Alex. Keep up the great work!

[@thankgodemmanuel4968]

Hi ALEX, Thanks for all you do. i really want to say you have been more of a role model to me ever since i discovered your channel, am not just learning about tech from you but am also learning real life experiences on how to navigate through my tech career. Am a Nigerian, and am 3yrs into mobile phone repair, and funnily I've had some of these experiences with customers. i currently seek for an uprgrade in my skills and i hope to get there someday. CHEERS.

[@treeoflifeenterprises]

i've been doing repairs for 30yrs, but not at component level like yourself. I still use post-its with customer contact details, reported fault and date it was brought in :-). I don't have enough business to have your issue of too many things to keep track of, but I enjoy your pragmatic approach to customers and repair. thankyou for your channel.

[@ismailbouchnafa8439]

You are totally right brother, things happen to me too when I deal with customers, but it is a part of developing your business. If you don’t fall you won’t know how to stand. I really appreciate you. I’m learning a lot from you. May Allah bless you and protect you

[@Yoshimetzen]

Great video, I recently took over the family business and I am never feeling like I am getting on top of the work even though I am. Your video reminds me that progress is about solving problems and moving forward. Thank you.

[@KoPilotFlys]

It's going through the things you go through that get you where you are today. So it couldn't be all that bad or you wouldn't be where you are today. The good thing about starting at the bottom of the ladder is that it builds character and ethics as you work each rung in that ladder and make your way up. It is always wise to stop and take a moment to just remember where it all began and what you had to go through to get where you are. doing so helps keep one grounded. Congratulations on your success Alex, you got what you deserved! Cheers!

[@oldtimegamer6631]

its ok boss

[@user-eh4kh3ye5o]

if a shop after a long argument told me "I don't make up the price from my ass", I'd think okay this guy is not even charging me to be nice anymore because this frankly is his bottom price 😂😂

[@dangriggs617]

Thank you Alex for sharing your success story.

[@Tiyagi99]

It's inspiring to learn about other people's struggles. Thank you for sharing with us.

[@Electronica2025]

Hi Alex, I love your content and iv always come back to your content to replenish my knowledge on electronics and also the entertainment. You are in a place that id like to get to with electronic repairs, it just amazes me the stuff you can do. i have 2 graphics cards that i am going to try fix a GTX 960 (Series fault) and a RTX 2060 (Memory error error 43) thanks to your videos i will be replacing the Memory chip on the GPU i managed to work out the faulty memory chip reporting faults and will give that a go, keep putting up the amazing content, i just repaired a laptop today for the 2nd time very basic repair power jack replacement but the person re-dropped it and damaged my nice soldering for a second time keeps me busy thanks alot i also fixed 4 LG screens from my workplace that were destined to go to the BIN, (Capacitor had blown on all 4)

[@anasmails8340]

وراء كل رجل عظيم امرأة عظيمة .. You’re amazing in your work, wish you all the best

[@bmxscape]

i started a bike repair shop in 2019. very quickly i needed a better system to keep track of customer bikes and data other than writing it down on paper, so i asked my friend who is a computer science student to create one for me. he said "no thats a lot of work to maintain into the future etc, but ill teach you how to make it" so that day he spent 12 hours teaching me the fundamentals of programming, and after a few weeks of trial and error i had a working CRUD program for my database (create, read, update, and delete). he then reminded me that the same programming language i created my database viewer in, i can make video games with. so i spent a lot of time making video games and learning more about programming. now every couple months i rack up a list of changes for my program to make it more efficient to use, and implement them all.

[@rayofcreation3996]

Wow! 🎉

[@blueaura2191]

Had a several mechanics do the same for me. Each one showed me different parts of the system, and the different testing procedures. Men are guilty of giving free advice because someone else shows interest.

[@belzebub16]

With all the experiences you've made and the personal development you obviously went through, I could listen to you all day and learn something for myself and my own life - business or private.

[@mikepeter1323]

That's cool to learn things on the life of a good repairman. You should do more videos where you tell stories of problems you had with customers. I'm pretty sure it's something people are liking.

[@ahmadsibaai5236]

Ya zalame shu b7eb hal channel.. So much to learn from you Alex ❤

[@smallkern]

No device fixed but I still learned so much…..Alex is the best!!!

[@Colin6712]

I live in the UK, love your videos, it must have been hard in the early days of your business I'm glad to hear your business is doing well now I don't know how you keep so cool with some awkward customers I've got a short fuse when people push me to far, some of the customer stories made me laugh, you've got a brilliant family who work for or with you, wishing you all the best in the future

[@Xaveth]

Fantastic video. It actually dispels the notion that business owners are just taking their sweet time. The reality is we're working harder than most people. It's just that people don't see it.

[@ayubcell]

Hi Alex , thank you for sharing your experience

[@horyelaguilar9044]

Isn't the end of the day yet 😂 Best comeback ever! Thanks for sharing Alex! Been following you since the beginning 🤝🏻

[@LouinVB]

LMAO! You could go do a part 2, part 3, or more. I'd be right here listening to your business experiences. Yes, sometimes we say dumb things, after all we're not perfect - we're human.

[@TheOccupants]

Thank you.

[@dirtydaniel91]

Businesses will have some growing pains, especially explosive type of growth you experienced. I think you found success by trying to do right by the customer and having the KZbin channel helps see the human side of the business. I also fix electronics for myself or friends/family but if I ever get stumped on something I need to fix I'll probably send it your way....hopefully I never send a hiroshima... haha. I struggle with micro-soldering because I have muscle tremors but I do my best.

[@adrianlapi4287]

I have learned a lot by watching you work and I have always been interested in repairing electronic devices. Right now I repair gaming controllers but basic things and I also customize them.... My question is, if I wanted to do this professionally, what type of schooling would be best to take? Love your channel, I'm from Toronto Canada ✌🏻

[@techguru7176]

Wow thanks for sharing your journey

[@legiterally582]

I enjoyed this video very much, the story of your growth was humble and has tremendous value to those who may consider following in your footsteps as a business owner.

[@victorsinclair188]

Thanks for sharing. I follow you exactly because of how real you are and how much you want others to learn from your journey.

[@buddymckay3486]

This video makes me grateful that my previous workplaces had a ticket system set up from the get go. The work itself isn't that stressfull. What's causing stress is chaos and lack of order while customers are being impatient.

[@Even-Steven]

I enjoy hearing about the personal side, they can encompass so many things, challenges, growth, wisdom, and they can be funny, too. Thanks for sharing!

[@nightstah]

A nice change of pace episode. A learning experience; yes, would like a part 2 if you could :)

[@charlesmott8863]

Excellent, nice to know more about the background and how it came about, what made you want to get into this particular line of work?

[@mr2000jp]

amazing , i learned a lot from your story , thanks , it would be nice if you did part 2

[@JamesSmith-sw3nk]

I like these story episodes. Keep them coming.

[@Franske-NL]

Very Interesting video. Would love to see a second part. Thanks for sharing.

[@davidguillory4311]

I'm very glad you made it Through the years and made it this far perio.🎉😊

[@StigBSivertsen]

Thank you for being so honest! I wish we had someone like you here in Norway!

[@topthingsofeverythinginthe3207]

Awesome video. Waiting for second part. best video for how to deal with customer.

[@danielnavarro9224]

Hey we are all human, we all make mistakes...The most important part of all of it is that we learn from experience. Keep up the awesome work

[@mitchellmnr]

I was so waiting for like a screaming match or something haha.... you have a lot of self control. If clients complain about pricing, I tell them straight up to go elsewhere. And when clients complain about the price or attempt to bargain, i let them, but my price slowly increases to a special price just for them lol ... every time they try get me to lower, i raise by $10 until they give up and agree to the original price or leave. One of the biggest things you get after time is the ability to pick and choose your clients - not the other way around. The client is not always right and I will hang the phone up on you if you dont stop shouting or screaming if i ask you to calm down. I will then proceed to ignore your calls if I need too. So as a business owner, I 100% feel you. and congrats on getting to where you are now. that is a massive achievement! the mud you went through over the years helped you with experience that cannot be bought. 🎉🎉🎉 also, massive props for being so calm when under so much pressure

[@Jabberwocky4k]

Part 2 please, I enjoyed this and I like your channel.

[@shanebarnes4622]

Part two please! I did phone tech support for many years and I feel like you handled these customers pretty fairly, haha!

[@markanderson2904]

Yes. I would love to hear more stories about incidents.

[@Legend-nl4vy]

Make a part 2 video please. I am thinking of starting up a business and it has a good chance of electronics repair so it would be informative for me and probably entertaining to others.

[@KoblaMorleme-lu3hu]

Great guy and humorous as well.

[@muhamedabdulkerim5611]

Great video from Alex yet again ! 🙏

[@mesterak]

I used to do PC builds and repairs for people as a side job. It was a lot of work and I did it for maybe a year. What burned me out is I had a few customers that I built PCs for that would contact me every few weeks or month or so and complain that I did bad work for them. Every single time I’d look at the computers and it was always something that they did to the computer. Usually nothing technically was wrong with the systems, but it was stupid things they were doing in Windows or they just didn’t know what they were doing but blamed the PC because it didn’t do what they wanted it to. Crappy internet connections, malware and viruses, etc. were also root causes but people just blamed my PC build for the issue. I just couldn’t keep up with hand holding so many computer idiots, so I stopped building PCs for others. Since then I occasionally will help a friend here and there but that’s it. People suck and are quick to blame when 99% of the time it’s their fault they are having computer problems.

[@TrebleWing]

These are awesome, thank you for telling these stories

[@floridaapplemacprosinc.2224]

PART TWO!! PART TWO! PART TWO!! how long till part two? lol. Thank you Alex, I have been blessed with a Dolly email, she is great! Alex you have transcended just being a KZbin teacher, you are a KZbin entertainer too! FYI when my friend would pull stuff from their ass, I would tell him hes getting it from the Assernet.

[@DavidPennable]

Feels like I saw you on KZbin around 2008 , but I might be mistaken. Also people will always find good Art. 💯

[@AMDNetworks]

Great Alex, Nice to here your stories ❤ 🇱🇧

[@leandrolaporta2196]

True stories from a repair shop, i had to deal with incidents like that, not fun!, But that's how you learn, no choice, thank you for sharing it

[@CRAZY_VIDS07]

COOL STORIES😅SHOULD DO A 3HR 😅😅VERY ENTERTAINING KEEP UP THE GREAT WORK

[@bilalhussain78411]

There all are the parts of life🎉

[@sunflowers6612]

You tell a good story . From today into the future maybe you will have a few more stories to tell about what,s been happening within the company ⭐⭐

[@AaronPowellvox]

I have people argue with me about price sometimes too in heating and air. I have a normal rate for my area. Sometimes if I think a customer might be struggling I will lower my price but if someone is demanding and smart with me I just matter of factory tell them the price is the price. I am very good at what I do. If they don’t recognize that then they can go somewhere else.

[@JonsMitsubishiStradaAthleteCam]

Great stories. More would be fun to hear.

[@TheDivergentDrummer]

Looks like a fancy database interface. You could likely export the data to a custom sql server with a custom interface tailored to your needs.

[@marcush7688]

started from the bottom but hard work paid off... great video!

[@tahasaoudi8224]

thanks that was very helpful please more of this kink

[@kshipperX]

I loved the video, Alex! A very nice departure from your usual videos. Keep them coming =)

[@LorenKadison]

I have a home receiver that turns on then shuts off ,I've tried the internal test mode or it's reset and tried it with no speakers it still turns off can you help??

[@outseeker]

this was enjoyable :) i think the customer going ahead with the job indicates you said the right thing really. words aside, the sentiment was conveyed accurately

[@smtsoftwaresolutions1966]

Great video. It's the back stories that show the truth about us.

[@ashrafkarjiker6888]

Yes the clients always ask when will it be ready and this is urgent

[@MrMojolinux]

YES! Part II ....please?

[@dyfrigshandy]

Technically you can make excel spreadsheets auto update, with some scripting If im not mistaken

[@arenasviscatanius]

He doesn't EXCEL in ...spreadsheets 😂

[@Shrimpwagon]

Thank you for this video... it gives me an idea.

[@trilexfix]

I tell my customer on quick repairs it's a 48 hour minimum unless I am pretty confident I can do it in 1 day like my PS5 HDMI ports I can do those in 1 day. Also impatient customers I would say it's so an so extra for rush service.

[@hutt716]

I own a business and when I first took it over from my dad and I had to sell.. I was AWFUL at first. It was embarrassing. Luckily I was young (20-22) during my rough patch and my older customers worked with me and understood. Some of my customers who were older business owners even gave me tips while I was talking to them. Finally, I sucked up my pride and got my dad to teach me instead of acting like I knew everything. On the flip side, we do have to deal with scammers occasionally. BUT one of the BEST parts of owning a business is that you don't have to put up with scammers or irate customers. You can promptly tell them to leave and have them legally banned. Furthermore, I can actually stand up for myself and tell scammers or insane customers to promptly fuck off. It doesn't hurt your business, because you don't want their business and anyone they are friends with will be just as crazy as them because crazy attracts crazy.

[@ralphj4012]

Perhaps the extra $10 was for medical treatment.

[@mahmoudbitar6571]

hahahahahahahhahaah

[@HyperMario64]

These stories are great, please do more!

[@d3lsl0w]

Trucks and Vans are usually issued 1 letter plates. My personal pickup has a 1 letter plate.

[@lloydchavez1372]

We experience this problem, and I'm the only tech in our shop. The problem is my boss is just blaming me and he doesn't do anything to organize his shop.