X1 Omni/Turbo | How To Fix This Error? " Please Clean The Water Tank"

[@chenghoe86]

Thanks for the video. Absolutely right, it was the sponge. Cleaned it and it worked.

[@ecovacstechnicalsupport5278]

Welcome

[@Stellemae]

Thank you!

[@Cheesydude12]

I’m having the same issue but we’ve never used detergent. The filter is still blue and looks new but the water isn’t going down. I put a straw on the outside and sucked water through the line but I don’t think the pump is pulling water down the system. Any ideas on how to fix it ?

[@ecovacstechnicalsupport5278]

If pump sounds can hear then just tank rubber issue

[@chitrasakrabani5213]

The Ecovacs instruction manual advises us to use the Ecovacs cleaning solution. In that case how can the customer be blamed. Please advise. Thanks.

[@ecovacstechnicalsupport5278]

Ecovscs cleaning solution is very light....if that one available can use but not alot...a little bit ok...but straight way detergent or detol etc. can not use

[@chitrasakrabani5213]

@ecovacstechnicalsupport5278 thanks so much for your reply. They instructed to use 2 capfuls. I only used one

[@MrRysio203]

Hello , Can I use other detergent than from ecovacs brand in x1 omni?

[@ecovacstechnicalsupport5278]

Sorry can not. Will damage the pipe lines or block

[@bizzy]

how to clean the inside the water system piping inside the box... like flow in this tank. because notice that the box i felt is smelly towards the tank tho haha. that is why i google and come into here.

[@KatyMcManusArt]

❤❤❤FOUND IT, thanks a bunch for this simple fix 🎉🎉🎉🎉you’re a 💎 gem

[@ecovacstechnicalsupport5278]

Welcome

[@rakshitpaliwal]

My ecovac doesn't connect to hoke wifi, earlier it used to connect work, i bought it from China and the model is X1 Omni, can you please help what is wrong. I haven't changed anything and have done all the troubleshooting i can.

[@ecovacstechnicalsupport5278]

If you purchase from china direct then you need to select china main land from reign..make sure you are using 2.4G wifi... because 5G won't support ecovacs

[@nickwestwood3057]

I don't and any thing to the water except the ECOvacs detergent which was supplied with the machine. Water will not go to my mopping pads? I have cleaned the tank and filter? still no water

[@ecovacstechnicalsupport5278]

Then plz contact with ur seller... there's a pump at the back of station need to check wather functioning or not

[@danbourgeois4573]

@@ecovacstechnicalsupport5278 Do you think, you can show us how to control the pump, seems many of us have issue with water supply. (Issue not due to filter or rubber contact).

[@fferdianlim]

Hi, Unfortunately it didn’t work for me, never use detergent, already clean up the sponge but still it doesn’t dispense the clean water? Any other thing to check? Appreciate your advise

[@ecovacstechnicalsupport5278]

Sire take out clean tank remove its rubber seal, wash & dry with any cloth then gently fix it back.. don't Press too hard..plz follow the up & down side when put back.. hopefully will solve the issue

[@fferdianlim]

@@ecovacstechnicalsupport5278 just saw your reply thanks for taking time to advise, unfortunately it still doesn’t work, I guess I really have to replace to pump, can i look for it online?

[@lukavan33]

Merci pour tes vidéos ! Mais comment démonter le capot de la station du x1 omni ? La pompe est hors service je pense...

[@ecovacstechnicalsupport5278]

Can plz write in English...I don't have time to google translate sorry

[@danbourgeois4573]

@@ecovacstechnicalsupport5278I have the same issue: the water is not supplied at all. Thanks for your help.

[@manishjaiswal4951]

Thanks for your videos. It’s really helpful. My DX5G 2.5 years old deebot is getting stopped while app is still showing 50% charged. It works again after charging but stops again after around 50% charging left. It doesn’t say my battery is low. Do you think it’s battery or motherboard issue?

[@ecovacstechnicalsupport5278]

Hi ..bro you asked one question in 3 different videos 😄😄.. just motherboard need to replace

[@manishjaiswal4951]

@@ecovacstechnicalsupport5278 thank you for your reply. I was so desperate to get your attention. Deleted duplicate questions. Have a nice day bro! Keep helping us with your knowledge!

[@haiimfizi]

What should i do if the docking station dont drop water almost at all please answer

[@payalsinghal9756]

Did you get answer ?

[@Celebeebee]

My sponge is clean but water still doesn't dispense on the bottom of the station. What else could it be?

[@ecovacstechnicalsupport5278]

Magenatic water pump

[@elhanangolub5068]

Do you know how to fix the problem which water are not dispensing of the water of the station of the omni x1?

[@ecovacstechnicalsupport5278]

Need to contact the service center because in station maybe the magnetic pump or solinoid valve need to replace

[@SamSraan]

Hi. Can you please tell my why my deebot keep saying remove dirry water when it's returns to the station. I've cleared the dirty water but it still keep saying that. Please advise. Thank you.

[@ecovacstechnicalsupport5278]

Both sides of station sink got matle plates... work as sink sensor....plz clean those sensors properly.problem will be solve

[@SamSraan]

@@ecovacstechnicalsupport5278 thanks for your reply but could you help by taking a picture so I know what I'm suppose to clean, much appreciated.

[@ecovacstechnicalsupport5278]

@@SamSraan in reply can not attach pics or video..no option in KZbin studio sorry

[@ecovacstechnicalsupport5278]

I'll upload a video this weekend

[@SamSraan]

​@@ecovacstechnicalsupport5278hi. Happy Belated Diwali. Any further info on the video, cause I'm still having the same problem, thank you.

[@imranida]

Hello Sir, i have an Ecovac 950 ozmo, which stops abruptly after 20-25 mins, it doesn't turn on until it's connected to the docking station. The battery gets charged to 100% no issues with that. I can share video. Kindly let me know

[@imranida]

I just watched this video of yours. Its exactly what's happening. I will get the battery replaced. Thank you. kzbin.info/www/bejne/aaive5h3qNCtg7c

[@ecovacstechnicalsupport5278]

Ozmo 950 can charge 100%?? When stop suddenly so what's the msg appears in mobile app or voice error???

[@imranida]

​@@ecovacstechnicalsupport5278 The Deebot abruptly halts its operation (complete power off) without issuing any voice message or error. In the Ecovac mobile app, it displays as offline, indicating a complete shutdown. To reactivate it, I need to reconnect the Deebot to the power dock station, and only then does it power on again.

[@chenghoe86]

Another recent problem, the X1 is not finding the charging station correctly. Sometimes it did not manage to go home and it used to find it all the time. 😅

[@ecovacstechnicalsupport5278]

Plz confirm... whether it can't totally return to station or reach nearby but can return...just go in n come out... won't stop Inside for charging??? Two different issues

[@chenghoe86]

@@ecovacstechnicalsupport5278 it is totally can't return at times.