Ecovacs X1 Turbo | Water Not Returning to Dirty Water Tank. How To Solve This Issue?

[@mieked123]

@Ecovacs Technical Support - Thank you for posting such helpfull videos. We have owned our Deebot Omni X1 for a couple of months, and we are facing serious problems as well, the robot does not suction up the water anymore, so even while in mopping mode, there doesn't seem to be any water inside the robot. It seems the docking station is not despensing any water towards the robot, any water that was left inside the robot has been emptied out into the dirty water tank. We are now stuck with a very expensive robot vacuum only. Any video on how to solve this issue would be greatly appreciated. Keep up the good work !

[@ecovacstechnicalsupport5278]

Can plz send a video clip so I can confirm what could be the issue..00601137973018

[@AmberLynn1171988]

Same issue here ... did you find a solution?

[@josebeltran-wk3vh]

@@ecovacstechnicalsupport5278 here is a link to a video that some one posted of the problem that we are all having. kzbin.info/www/bejne/f6K3qGtmiLmHsMU&feature=shared

[@AnnalezaGoddard]

My Omni X1 is not filling either. I’d love some help. I have a video but I don’t know how to send it.

[@jonellebeveridge7340]

I have the same issue too

[@SyedZaidi-e7j]

Thanks a lot for this quick fix. I was tired of cleaning each and every part and never new that the rubber sealing would be the cause of this issue :) Thanks again for this video

[@srt4cuz]

Thank you so much it worked..you saved me the hassle of sending it out to ecovac you just got a subscriber

[@ecovacstechnicalsupport5278]

Welcome 😊 & thanks for subscribing my channel 💗

[@TheKestrol]

Thank you so much for this and all your videos! You've helped me so much with all my robot's problems. They should include a link to this channel with the manual.

[@ecovacstechnicalsupport5278]

Ohhh thanks 🙏

[@ramyabathula1382]

Thank u so much it's really worked keep posting such helpfull vedios

[@lucianavillar3938]

Thanks, you saved! I was about to return it. I did exactly what you said and it worked!

[@stanelliott610]

Thank you. Same problem on X2. This fixed my issue.

[@vidhivaishnav7526]

You're a life saver, Mate!!

[@ecovacstechnicalsupport5278]

Welcome 🤗

[@chitrasakrabani5213]

Thanks so much for this tip

[@mystyleeasycooking]

Excellent performance super sharing 💐

[@ecovacstechnicalsupport5278]

Thanks

[@Eric-yi5lo]

I have an issue with my 3 month old X1 TURBO - water is not dispensing from my clean water tank INTO the station at all when either trying a self clean cycle or trying to mop. My "clean sink" in the station is completely dry - will not fill with water. Can you tell me how to fix or what to check? Thank you!

[@megajoel]

I am having the exact same issue. Water is not dispensing from the clean water tank in the station. I am also wondering if I can fix this myself instead of sending the station off for repair.

[@Eric-yi5lo]

@@megajoel I was not able to fix mine in my own. Ended up returning the entire unit (robot and station) back to Ecovacs. They were actually unable to fix either... And had to replace the unit with a new one. Good luck!

[@ecovacstechnicalsupport5278]

Ohhhh .. Good Luck

[@katiewjacks]

Thank you!!

[@ecovacstechnicalsupport5278]

Welcome 🤗

[@labarnbe3783]

it's worked thank you very much🎉

[@ecovacstechnicalsupport5278]

Welcome

[@Infantry4Life.WarFighters]

Do you have a pump replacement fix for the seeing teo base?

[@ecovacstechnicalsupport5278]

Sorry...need to buy online from Amazon, Ali Xpress etc

[@user-ci5ff9lc3l]

Hello, i own the deebot t30 omni pro, i faced the same problem today for the first time, kept trying multiple things and it worked again but it would be great to have your guidance, not sure how it worked again.

[@SuperNova2747]

Great video. Mine still not draining after I did all thr steps. Mght be a blockage further up. Have you ever stripped the station down on omni 1

[@ecovacstechnicalsupport5278]

Soon I'll open X1 omni station in few days

[@ReinieryAbigail]

hello. my omni x1. the station not dispensing water anymore. I want to know what I should do. I always do your weekly maintenance.

[@ecovacstechnicalsupport5278]

Water is coming out from Clean water tank while mop Cleaning??? If not then solinoid pump issue in station

[@Mr88smn]

Hi, i have the same issue with my new T30 omni , i can hear the water pump running just before the error message and the tank is empty. I cannot remove any seal, they seems to be part of the cover.

[@Mr88smn]

I solved the issue, just fill half the dirty water tank with water and try to start the pump.

[@milsiuol]

Hi I am using the auto drainage system and faces the same issue. How can i troubleshoot it as there is no tank. Using Omni T30 Pro with auto refill/drainage

[@WebStudiosDirect]

Nice video. Mine doesn’t take water from the water tank anymore. The water pump keeps loosing suction capacities. every few days have to take the square box off the back and put it back on for it to work again. Any suggestions?

[@ecovacstechnicalsupport5278]

Easy way to Seattle this issue permanently is take a rubber ring same diameter size n put that first then put the original rubber seal...rubber ring can buy from any DIY shop...

[@WebStudiosDirect]

@@ecovacstechnicalsupport5278 thanks but the little box on the back has some sort of sensor in it as if you take it out and try to start the unit it says something along the lines of testing chip thing not inserted. So would I put a rubber ring in before I put this in?

[@ecovacstechnicalsupport5278]

Yes before start cleaning you need to finish ur DIY work...so it won't give any errors

[@WebStudiosDirect]

@@ecovacstechnicalsupport5278 if you come across this issue with the water tank not pumping (sucking up) could you do a video on it. Also noticed how the mops don’t release as much water as they used to even after being replaced so any tips here greatly appreciated. Thanks 👍

[@MoAmeer]

Great video, I have another problem, It seems that there is no solution for it online, the auto cleaning button is always Red colored even though the station is fully cleaned, have you faced this issue?

[@ecovacstechnicalsupport5278]

Plz WhatsApp me a video clip & app error it shows in ur mobile. [phone]

[@gunjankothari4257]

This solved problem with my Deebot N30 omni

[@shakhsya2096]

Hello. I have the same issue with new white X2 .. the dirty water not returning to dirty tank and the machine is new this’s the first time to work , so plz how can I fix it

[@ecovacstechnicalsupport5278]

Need to test first whether pump is functioning or not...

[@IDKwhatToEdit]

hi ! I have the same issue with a brand new X2. The water is not draining into the dirty water bucket .i can hear some noise but no suction. How do you check if the water pump works correctly ? Thank you !!!

[@IDKwhatToEdit]

Hi! Were you able to fix your problem ?

[@ooibt]

i have two problems here on my X1 Omni... when i click the Autoclean button.. the water do not come out at all. i tried clicking multiple times and went away to ..suddenly the water resorvoired at the SINK and it does not suck back.. How do i resolve this?

[@josebeltran-wk3vh]

Have you ever had the problem where the clean water tank is not providing water to the base or the vacuum. How can this be fixed?

[@ecovacstechnicalsupport5278]

Plz follow the videos..there are 2 videos available

[@josebeltran-wk3vh]

@@ecovacstechnicalsupport5278 I could not find the videos. I found that one that fixes how to return water to the dirty water tank. But not the one for the cleaners water to go into the vacuum or the base.

[@josebeltran-wk3vh]

@@ecovacstechnicalsupport5278 I could not find the videos. I found that one that fixes how to return water to the dirty water tank. But not the one for the cleaners water to go into the vacuum or the base.

[@rishikabapat6737]

Now we're spending more time cleaning the vacuum gadgetry instead of cleaning the house....#facepalm

[@asifjutt2855]

Hello brother how are you? Where are you at shop do you have a SIM number?

[@ecovacstechnicalsupport5278]

I'm in Malaysia...U can WhatsApp at 00601137973018

[@asifjutt2855]

اسم الروبوت ecovacs deebot t8 aivi plus

[@ecovacstechnicalsupport5278]

Yes how can I help you sir

[@abwa1941]

I buy it is just before few hours and i have this issue it is a bad machine

[@KatyMcManusArt]

✖️✖️✖️what’s the fix if water isn’t coming out of the clean water tank?😢😢😢

[@ecovacstechnicalsupport5278]

Plz watch the other video in which mentioned why water not going down

[@chronodreaming]

Not working

[@ecovacstechnicalsupport5278]

Plz send it to service center il check water pump & other connections etc...

[@zuhairtoukan4984]

Need your contact

[@brucenoskowiak1227]

Thank you!😀

[@ecovacstechnicalsupport5278]

Welcome 🤗