XR FIRMWARE UPDATE - HOW TO, AND DOES IT SOLVE CONNECTION ISSUES

[@JMMinistries]

Can you please do a video explaining what XR v1 & XR v2 means Im so confused! 🙏🏾

[@revp01]

Thanks for this video. Ran into this problem today on my xr12 and remembered that I had not updated. I will update it later today but I’m not hopeful. What’s interesting is that I have 2 xr18s and an mr18 and have not had this problem on those. It’s sad that the internal router is not reliable. I generally have not had problems with it when I’ve used the internal router when I use the XR as sub mixer for my keyboard rig.

[@QuickEZ]

I'm happy you've been able to get away using the built-in router. Some people get very lucky and use it in spaces without much network traffic. But speaking from experience, it's only a matter of time until it happens to you and you don't want to be caught off guard! Please let me know if the update solves your issues. I'm genuinely curious to see who it works for and who it doesn't. Let me know what hardware version you're running regardless of the outcome! Thanks for watching and happy mixing!

[@revp01]

@@QuickEZ I’ve used the XR18 as my keyboard rig & backing track mixer for 5 years. I usually use the M-Air app instead of XAir or MixingStation. Just looks better. Never issues with internal router but it’s generally a set and forget process once stage and FOH engineers are happy with my routing and output signals. Usually route 8 usb outputs to the XLR outs. Actually want to get app working again correctly so I can make my soon-coming setup: routing 16 channels of audio from the XR’s ultranet port to the new Midas DN4816. And looks like update is NOT fixing the connection issue. However, mixing station connects just fine. SMH. Cmon Music Group.

[@QuickEZ]

Mixing station is always on the ball. I enjoy that app. Sadly, it’s not for everyone and Behringer is leaving so many folks high & dry. SMH indeed!!

[@ronivory7752]

I agree the internal or built in router is trashed! It works at home for the most part but very unreliable in the field live. So as my man stated, “use an external router!” I for the most part have no lost connections using external router. The iOS update that was released considering being in the dark and crashing before this is a fresh drink of water. I’m grateful to this point of having the considerable use of my iPad to mix. Thanks again!

[@MattLunser]

Thanks for the walkthrough!!!

[@QuickEZ]

You’re very welcome. Thanks for watching!

[@maxsalas2849]

Thanks for the video it helps me to update my xr18 digital mixer

[@rabianmcintosh]

He knows what he is talking about. Problem resolved💯💯💪🏿 Thank you so much. I've already subscribed!!!

[@QuickEZ]

Thanks Rabian! It was great chatting with you. Glad we got you all set and functional. Talk to you Monday!

[@dwdrumz1]

Great videos! You explain perfectly! My issues similar but. I updated my iPad to 18. Even with FW update and an external router, I have the connection problem that does not recognize the mixer on app launch. Will berhenger have a fix for this? 12/01/2024

[@QuickEZ]

Hi DW, I haven’t see any reference to addressing this type of issue. However, I do have an issue when I first power on my mixer. The connection can take a long time, or not happen at all. I solve this issue by flipping the switch on the front off of ETHERNET to one of the other choices and then switching it back to ETHERNET. This seems to force a new handshake between mixer and network and usually results in a connection in 5 seconds or less. Once connected, I do not experience any connection drops or other connection related issues. I know this isn’t a solution, but it’s the best I have at the moment.

[@rutlandboy]

Hi, I still have the connection problem with my XR18 even with the updated firmware and the updated ipad app. The 'connection lost' wheel of death just spins and spins. No brownie points for Behringer there. No connection problem with MXMix app using the built in Wifi, just a general lack of functionality.

[@cliftoncastlemusic]

Thank you for the video! Is there a way to use that router to have Internet and have the X air working simultaneously I would love to be able to serve the Internet to look for songs or something. Wow it’s still connected to that same router

[@QuickEZ]

Hi @kunafin59, if you use an external router, then yes of course you can have internet connectivity if you add an internet connection to the WAN port of the router, then anything connected to it will have the ability to touch the internet. Unfortunately, if you're using the built-in router, then the answer is no, the system isn't built that way

[@ejipci]

We connect our XR 18 to a built in HUB. i.e., the ethernet out goes to a multiport HUB. THEN....we run ethernet ULTRA cable to all the P16M mixer boxes on stage. THE ONLY WAY TO GO.......yes. The internal WiFi is very bad............Before that, we switched to an external router....still got interference. Hard wire. ONLY WAY TO GO. I had Whirlwind Audio custom make our box for us. Everything is in a nice portable case! Very very pro for all our shows.

[@QuickEZ]

I always hardwire, it is definitely the way to go if you have the option. Thanks for watching. Happy mixing!

[@hammer5475]

I did all the updates and had all kinds of connectivity issues using an external router. The connectivity issues were the worst in the xair app but were also present using the mix station app. Unfortunately I’ve had a great run with my XR18 but I can’t rely on it anymore.

[@QuickEZ]

Hi Mike, I’d love to know more about your connectivity issues using the external router. I’ve never had anything but a rock solid experience with external. And I absolutely understand your lack of trust in the hardware!!

[@amilcarbonilla2079]

Thanks for the videos.

[@CED.Dweller]

Restarting each connected device after updating apps and firmware solved the secondary issue for me. I avoid the internal router like the plague.

[@petercodispoti9304]

The internal router always worked fine at home, but on the job what I found was because I could not hide the router smart cell phones tried to connect. Imagine 100 cells automatically trying to connect. All I ever asked for, for Years, was to provide a way to hide the router’s name. I am a retired IT person with over 43 years experience.

[@QuickEZ]

That’s part of it for sure. But the fact the XR mixers only have 2.4 ghz is also part of the issue. It’s a saturated spectrum. I had one even where I got absolutely squashed by every other access point in the building. I couldn’t connect because every other AP was absolutely burying my mixers AP. Thankfully, I never go anywhere without backups so I hardwired and never ever used the built in wifi again.

[@petercodispoti9304]

@@QuickEZ I only used the Client not the Access Point when using it on the job. Granted there was no internet access, but I didn’t need or want it on the job. In addition, if I could have hidden the name only those I gave the name to could connect hence passwords would not be necessary either. Number of clients is not limited with the external router.

[@rabianmcintosh]

Hi. I just ran across your video. I really appreciate the walk-through. However, i have my mixer connected to an external router while running an ethernet to my MacBook. It works that way for my macbook, but for some reason, i still can not wirelessly connect my ipad to control my my XR-18 mixer. Are you willing to do a walk-through on how to properly do so?

[@QuickEZ]

Hi, this is actually something on my list of videos already. I just need to find the time to get to it. However, I'm in the middle of a home renovation at the moment so unfortunately, it's a bit down the list. That being said; A few questions for you so I can understand your setup better: 1. Is your external router a wireless router? 2. Are you connecting your XR18 to the external router via ethernet or via Wifi? 3. Are you trying to connect your iPad to the external router or directly to the XR18 internal Wifi?

[@rabianmcintosh]

My mixer is connected to a external router via ethernet and I have a ethernet cable running from my router to my MacBook. I have a ethernet cable run designated for my ipad as well, but I would rather have a wireless signal to my ipad from my external router to run the software

[@QuickEZ]

As long as you’re connecting you iPad to the same router you’re mixer is on, you should be good to go. Just doublecheck that after you connect to that wifi with your iPad, that it doesn’t disconnect you and try to grab another network. It does happen that iPads will switch networks if they detect that the one you chose has no internet access. If you check that, and it’s not the cause. Let me know your ip address from the iPad and the ip of the mixer.

[@rabianmcintosh]

@QuickEZ hello I'm Back! LOL. I had got really busy. I just checked this morning and it still didn't work. I have the xr edit and mixing station app in my ipad 11 and non of them are recognizing the signal from the extender. I even manually type in the ip address that my xr edit software displays on my MacBook Pro when connected to the extender. But nothing works. I'm not at the location at the moment but I should be there in another hour. Any other suggestions?

[@QuickEZ]

Sorry I didn’t see your comment earlier. This has to be a network issue. There’s something you’re missing with your network setup. If you want to email me, I can maybe help you a little easier. [e-mail]

[@Mobi666]

We have been using the XR18 for 10y... The built in Wifi router was NEVER any good. Even from the start, it was bad. So we have bought an external router, and we connect thhe XR18 to it. Never had a connection issue since. However, now we have another problem. With latest IOS18, our ipad does not want to connect anymore to the mixxxer... This is really frustrating! We use the xairmonitor app for on stage in ear monitor mixing, and that app was great because we are 5 band members each with our own in ears mix. The Xairmonitormix app let us change our onstage mixes without being able to mess op the mixer settings. Now that app is not working anymore, which means we need to use the mixing station app, but that lets us change mixxxer settings which we don't want on stage.

[@QuickEZ]

Hi Mobi, You can lock yourselves to your own bus in mixing station as well. When you load the app in your device, hold the icon for your mixer. That will open a new window and under MIX PERMISSIONS select your monitor bus. Once you’ve done that, you won’t be able to change anything but your own mix.

[@Mobi666]

@@QuickEZ Wow realy? I was not aware of this.... I will test this out. Thanks!

[@Mobi666]

So half of our band uses iphone/ipad. The other half has android phone. I have no experience with Android. Would you know any good app on android who could be used only for bus/aux adjustments? I don't want them to be able to do anything else than asjusting their monitor mixes (we all use in ears)

[@QuickEZ]

Hi Mobi, you can use mixing station on android as well. Same instructions would apply.

[@Mobi666]

@@QuickEZ Ok great and thanks for the quick reply! Cheers

[@royleenelsontx]

Yeah, IMO the problem is not the firmware running the internal router, but rather that the radio is just not robust enough. Plus the 2.4GHz band is really congested anyway. Best bet is to just put it in a rack with an external router. I've had really zero problems since using external.

[@QuickEZ]

Absolutely accurate. This is the way!!

[@EdsonNardiNardao]

The firmware updates after 1.17 have a Big bug when using xr18 interface playing Audio and MIDI together the audio get completely distorted . I am quite sure even behringer does not know about this issue .

[@QuickEZ]

Thank you for sharing this. I haven’t experienced this specifically but is good to n ow what others are seeing.

[@mikey38632]

I wonder how long it will be before all these phones with 5GHz radios crowd the 5GHz routers? I'm surprised it's not already more of a problem, although there may be things I don't understand, technologically speaking.

[@QuickEZ]

I suspect it will be a few years before we see the same congestion. 2.4 is still the most used band. And the 5 GHz band has more room. More non-overlapping channels.

[@jimmyperron2210]

Bought mine like 5 years ago and i never did a firmware update.. Can i just install the last firmware update or i have make several updates

[@QuickEZ]

You should be able to jump to the newest firmware. If you have any concerns then of course just install each one. That certainly shouldn’t hurt.

[@cenkten]

Hi QuickEZ,Much appreciate this video!Do you do send effect to aux from ipad app?i have xr16 but i cannot send that X AIR apps:(

[@QuickEZ]

Yes. You can send fx to the aux from your iPad. I have a video specifically about sending fx to auxes. kzbin.info/www/bejne/rKKxhpJ9d6p0n68si=egPDlmKkIjzjb-nX Look at the 16:13 mark on the timeline

[@cenkten]

@@QuickEZ thank you so much,i learned because of you.i follow you;)!

[@Ockazz]

Hi, I can't update my firmware because the file comes as a .exe, and the X-AIR-EDIT on my Mac can't use this for the update. The file is just greyed out when I try. Does anyone know what to do about this? The only "solution" I could find was someone on Reddit who said it worked when he or she removed ".exe" from the file. But that doesn't solve the issue. Been searching for a solution for too long now. I would really appreciate some help. TIA

[@QuickEZ]

What file did you download? it should come as an UPDATE file not an EXE file. I think you downloaded something else. I have uploaded the firmware update files to my own google drive if you want to grab them from there. I have a folder with the update for each model. XR12, XR16, XR18 Here's the link: drive.google.com/drive/folders/1TG1XwdWGyDQXZsaSIB42U5RWEoB7WrYe?usp=drive_link

[@Ockazz]

@@QuickEZ I did download the file from Behringers official website (even linked by the support). .exe was the only firmware available. But your file on the drive worked perfectly, big thanks! Much appreciated :)

[@QuickEZ]

Happy to help. Happy mixing!!

[@wpl-lifemusiceverything3090]

Unable to obtain a Mac compatible Firmware zip file from Behringer downloads so does update need to be performed via a PC? ..which I don’t have. 😕

[@QuickEZ]

Hi, the firmware download on the Behringer site isn't mac or pc, it's an UPDATE file which isn't proprietary to either operating system. You simply download the file to a place on your computer where you can find it easily. go to: BEHRINGER.COM > DOWNLOADS In the table that comes up choose: > MIXERS > DIGITAL STAGEBOX MIXERS Then choose which model you have. and select FIRMWARE in the last column. Download the firmware you want/need to a location you'll remember then open the XAir Edit software... click on SETUP click on UPDATE FW then go to the location of your download to find the UPDATE FILE. The file you downloaded will end with the name " .update " once you select the file, the mixer will apply the update and then reboot. the whole thing should take about 10 - 20 seconds. Boom, you're done, all updated and ready to go. Hope that helps. Thanks for watching and happy mixing.

[@jimmiellis]

Thanks for this. You've new sub I appreciate your in depth easy understand vids. Mainly I watched this video to learn how to update my firmware on xr18 and also update my mixing station pro software apps. I've successfully, 2yrs now, been using both without updates w external 5g router but mixing station pro has features now I can't access apparently unless I update my xr18 firmware. I tried updating mixing station but it won't update it seems. I realize this isn't a mixing station video but just sharing my experience. Because I'm not a very technical person it seems possibly in my instance to leave things as is because it's working... if it's not broke don't fix it. LOL I've used mixing station and an external router from day 1 and for most part vry few problems of any kind.

[@QuickEZ]

Thank you for watching and thanks for the sub!! Hopefully I helped you a bit. And yes, Mixing station is great. If you’re having issues updating it, reach out to the developer. He’s great at responding. Especially through the Facebook group.

[@rspaulding]

I just bought a brand new XR18 and it has V1 hardware. Should it have been V2 since it's new? What's even the difference?

[@QuickEZ]

Hi, V2 is only for mixers that were manufactured during chip shortages that occurred due to COVID supply chain issues and used a different chipset that the original. I believe this chipset change affected the FPGA's used for DSP and nothing else. If you happened to purchase a mixer that was manufactured prior to this, then it would of course have the V1 hardware. But this should not cause you any issues, I have an XR that is V1 and it's still going strong. Your mixer should function without issue being V1.

[@robertominniti7168]

How can I update my app , I have an iPad 8th generation and the version the app is 1.6.7, but if I go on the App Store there’s no update, can you help me? thank you

[@QuickEZ]

Hi Roberto, 1.6.7 is the latest version released roughly 5 months ago. My understanding is that there will not be any further updates to the existing X Air app unless they have to solve bugs introduced by new iOS releases. They are keeping it functional only. Behringer's focus is on their new app MX-Mix which is still in Beta and probably won't be done until much later this year. Hope this helps. Thanks for watching and happy mixing!

[@robertominniti7168]

@@QuickEZ thank you very much But I don’t see any level on faders, non NUmbers thank yiu

[@QuickEZ]

You may not be connected to your mixer correctly. If you can send me a video of what's happening with your iPad, I may be able to help further. [e-mail]

[@robertominniti7168]

@@QuickEZ thank you i’ll surely do

[@robertominniti7168]

@@QuickEZ your e-mail?

[@renesoleana1414]

The built in Router problem has been since the very start of the Xair family. It's quite logical this should be used as a "last resort backup" . A decent router is between $50 to €100. It's a bit too much to ask from a $520 mixer. It's best to connect it to a external router and you'll have no problem, at least i never had issues

[@QuickEZ]

agreed. I NEVER use the internal router. But I need to provide information on that connectivity whenever I can. There are folks who use it at home and thats a pretty acceptable use-case for the internal router.

[@gustersongusterson4120]

Get a 5 year old android tablet, wireless router and mixing station for less than $100. Or um, keep doing things the hard way.

[@QuickEZ]

😆

[@adrianmaule7128]

NEVER use the build in wifi on digital mixers. They ALL SUCK!

[@QuickEZ]

I never do!