Lecture 7 - How to Build Products Users Love (Kevin Hale)

[@eldemcan]

I literally clap my hands after he finishes his speech. such a brilliant mind thanks for sharing.

[@ProgramaConJorge]

I did the same. Lol

[@santiagocespedes7901]

I'm curious to know if anyone who attended these Stanford lectures 9 years ago has a successful startup today. The quality of these talks is impressive, and I'd love to hear about their journeys and successes!

[@JustinMayfield]

This is my favorite talk in the series so far.

[@KellyShepard]

Very interesting

[@AlexWeberK]

Same here. Lots of ideas I haven't heard of from before.

[@mattyjmar10]

Same.

[@beloArgentina]

@@AlexWeberK right

[@omkar6107]

Same here. 💯

[@pnjwck]

Simply one of the best videos in the series. So crystal clear, great actionable advice.

[@h311idunno]

Definitely one of the best ones in the series so far!

[@bluecuracao6478]

Hey thank you!At first I was annoyed with your aggressive tone (in a positive way), but was keep listening because of the information and interesting presentation. It seems to be very valuable and I think I ll watch much more of your videos, because you deliver something essential. Thank you!

[@Najrani]

One of Best lectures.. Most thank to the presenter Mr. Kiven Hale, I was able to figure out the Brand name of my project although mine is not related to software or etc. There were a lot of good stuff

[@OmerAbashar]

Thank you Kevin this awesome, I did not know that YC allows you to run your company from your home, and use remote employees. Exactly what I am doing and it work for me very well. I am one of the applicants for the next batch, and if I get selected, I will have no problem with YC, because I am planning to keep running my company from home. This video just gave me a huge relief, thanks again.

[@sonubanerjee5163]

Hii, @OmerAbashar, how are you doing? And how is your business going? Please share with us your valuable experience. Thanks 🙏

[@onieltoledo8019]

Amazing lecture, I've never heard of product discussed in this manner before, it makes so much sense!

[@mariamsargsyan2981]

Hale takes customer service lessons from marriage psychologist John Gottman. Gottman is famous for being able to predict whether a couple is going to divorce. He just needs to watch them fight for 15 minutes. This is so creative and informative for the startups. I enjoy listening this part because in past I have never thought about it. According to Gottman, in human relationships everybody fights about the exact same things: money, kids, sex, time, etc. The same goes for customer support. Money = this costs too much or I’m having trouble with credit cards. Kids = users’ client. performance (how long you’re up and how fast). ETC=competition and partnerships. Knowing these customer service triggers helps you anticipate what problems your users will bring to you. This way you’re better equipped to solve their problems.

[@beloArgentina]

Thank you very much, seriously. at another time we would not have the possibility to learn such content for free and from the other side of the world ♥️

[@gabriellesun]

Lessons learnt: (1) Make hiring decisions after you contract work with them for like a month; (2) Get everyone on the team to answer support tickets/phone calls; (3) How to boost morale and productivity in your team: 48-hr hackathon, taking turns, each person leads a topic they want to build at a time and the rest follows because people feel good about themselves for being able to move metrics in their product; Have a public to-do list to create this social competition and accountability to finish stuff; Have 3 full days (8-10 hrs) of building things; Winners get to pick the next company vacation, etc.

[@sahilramteke2132]

This is what successful founders look like! Amazing!

[@omkar6107]

I feel like I wanna work with you after watching this. You are amazing.

[@KE010101]

Interesting and thorough presentation

[@andrewvu712]

This tutorial and "HoW to be great founder" is the best and most useful of everyone in my opnion

[@Baymont-b9x]

Very detailed and informative presentation. I have liked all of the presentations but the volume of application scenarios Kevin describes move this presentation to the top of the how-to list, thus far. Thanks Kevin.

[@xasos295]

Definitely my favorite talk of the series

[@ClintPaul89]

Wow!!! It's actually great to see these guys wrote "Real letters" to their customers. :D Kudos, Way to go

[@peterjones9087]

Love how confronted everyone is that he successfully ran a company remotely - looking back in 2021 after the pandemic it's almost comical.

[@israeliana]

Is a great way to reduce fees

[@nageshgorsera8569]

this lecture had the maximum questions I guess means everyone was interested and found interesting

[@TheFremenChick]

Man there are a lot of great ideas here.

[@Kezima-dynamicsde]

Very good talk, interesting to see how little things make big differences!

[@kohliishaan96]

the real beauty was in the q&a round. insightful answer to - how do you balance between being obsessed with the product and focus on other things as well?

[@domaniquewoods1066]

One of my favorites so far!

[@ashshkapoor]

Wait, this wasn't a Ted Talk? Magnifique!

[@SatyajitTambe]

Wow! This has been a very valuable talk! Thank You, Kevin!

[@bmejia220]

Quite life changing lecture for product driven creators✌️ thanks so much!

[@spaceylamb]

It's very interesting to see how remote work was implemented back in 2012 when people are super hype about it now. 15 mins rule for remote work: no meeting for more than 15min on a working day. All meeting > 15mins go to the Friday meeting day.

[@charlesmiele2135]

He reminds me of Derek Sivers. Love this

[@Divicati]

Kevin bringing all the juice! Love it.

[@siddharthsinghchandel9313]

Best lecture in the series till now 🔥

[@elkyelkyelky]

love this talk, the best so far

[@sheikhmuhammedtadeeb5677]

Best up-till now

[@shubhamagnihotri190]

hands down , my fav lecture

[@cosmic_snot]

What an awesome presenter! Thank you so much!

[@wiseheroes9003]

Love Kevin's enthusiasm.

[@localancers]

We are doing the same thing 43:10 with the To-Do list in Google Drive. It works. Most of the times.

[@Feedpresso]

Great video. Definitely worth watching at least a few times.

[@TheDropOfTheDay]

So good.

[@Daniel-tv9tb]

Awesome ideas. Love the handwritten cards approach!

[@gueneykerim]

Definitely the best video so far.

[@DushyantJoshiNewZealand]

Great content!

[@lazizjonkhalilov5195]

Belissimo! Great lecture. Full of new and useful stuff.

[@huytranvan2754]

I like how he thinks so different from everyone else.

[@amarvanee]

Absolutely brilliant. Thank you

[@ankitparker7234]

This is my favourite talk series so sir🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉

[@iabhinavpat]

The emotions pie-chart at 48:03 totals up to 101%, so they definitely do care about emotions.

[@rebekasilver1]

this guy is awesome thank you so much for this series

[@drankou]

Pure gold. Thanks

[@Avbanks23]

King for a day is a great idea

[@sashaa6175]

25:39 One iteration reduced customer support by 30% I wish he would talk about what that iteration was?

[@Poti221]

This is a very good presentaton. Thanks.

[@VictorHernandez-nz2rs]

I just love his t shirt

[@muhammadakmalsallahuddin9547]

My mind is blessed

[@bencoleman8171]

Mate this was very well done!!

[@VishalRaoOnYouTube]

36:03 "[Marketing expense] is a tax you pay because you haven't made your product remarkable." -- Kevin Hale

[@cxn-ts6zt]

Great Lecture. Thanks!

[@OkechukwuOfili]

This is good stuff!

[@dhruvvarshney400]

Superb. Thank you very much!

[@elkyelkyelky]

finished, this is so good !

[@varunpaliwal9306]

Simply loved it!

[@calumchisholm716]

Great insights and ideas thanks!

[@Andrew_reads]

Awesome! Powerful video! thank you so much!

[@Cybersage]

"I'm programming... for a weapon"

[@adamlee9347]

Really liked it!

[@ChiforceTV]

dude this kick ass startup ux /ui mind pimping

[@AnaClaraCavalcante]

wow! such a great talk 👏

[@ArielErlijman]

Excellent!

[@bipolargamechanger]

I can’t believe I’ve never thought to search for fart videos on KZbin. Stand aside funny cats 🐈

[@hawaiiskinaesthetics]

Enjoyed it!

[@jeante97]

brilliant talk thnx

[@njworld]

good examples!

[@adamlee9347]

I loved this!!!!

[@domingo2977]

Even with a significant workforce in a small number like 10 people how did he manage the servers where most the information would be stored?

[@StanGanweizhong]

Informative!

[@MemeArchivarius]

28:00 damn a lot companies are doing this. A page for all the patch updates

[@117_viveksingh8]

Dbrand comes to mind after watching this.

[@alindsharma8109]

Great talk. Too many "Sort of"s... 😊

[@Buderus69]

*lip smacking intensifies*

[@akwrite]

The tech chinguy talking about human interrelationships, okay, 2023, we there, was funny tho

[@Naposensei]

excelente.

[@whynesspower]

45:38 Is there any Wiki having all these tips and tricks written? What is this questionaire talking about?

[@TomerBenDavid]

Perfect

[@Truth4Power]

Interesting talk, but if this dude smacks his lips one more time... I'm punching my iPad!

[@vinnnnyp]

Was he eating candy or sucking on something? I was listening to it as a Podcast in my car and I had to stop 15 minutes in because of it.

[@DaVince21]

Hm, I never notice these things because I get too absorbed into the things they talk about.

[@Buderus69]

I'm listening to this with headphones, it's like he is doin this right beside my ear... I shiver with goosebumps ever time

[@mohdjawad5098]

Are these lectures still relevent, or anybody has any better recomendation

[@TranscendentBen]

At 6:24 or so he says " ... the first time you interact with customer support. All of these are opportunities to seduce." I recall these "opportunities" being discussed before, but I'm thinking (and maybe it's just me, or maybe it's a lot of other people) when I call customer service, the last thing I want is to get a sales pitch. Perhaps there can be some signup checkmarks for "receive marketing info when you ... get email/ call customer service/etc." Or maybe it's more profitable not to do that. I need to catch up on these lectures.

[@ananse77]

He wasn't talking about sales pitches. He was talking about making the experience pleasant and enchanting for the user, so they want to begin or continue their relationship with the company. Did you not watch the video?

[@akubuezeuche5824]

such details

[@snehagupta2203]

From 20 monster left

[@ClosetControl]

I heart you Kevin Hale. Will you marry me? = Do you consult privately? #stylerescue

[@ouss]

f

[@travissummerlin2318]

This was sort of good... sort of

[@Youporin]

Thank God I don't work at Wufoo with all this customer support

[@shinamemud]

Why is this guy saying "Right" at the end of every sentence .. hmm

[@Alexrmacleod]

Maybe you are better at public speaking. Seriously tho, why do you care?

[@MsJavaWolf]

Humm, seems every speaker in this series has some weird speech pattern, humm

[@inspiredbymichansenpai2393]

I almost did not click this.

[@blah3997]

he says "sort of" A LOT

[@mountainman6172]

I searched for fart on vimeo. No fart sound effect :(

[@censura1210]

8:20 I disagree completely about Cork'd form, it is very long and looks boring. But maybe it was in trend at the time this video was made, who the hell knows

[@ravneetsinghplaha4183]

13:00

[@EralpBayraktar]

Stop smacking, how can anyone finish this talk?