Your MOST Important Relationship Owning A Firewood Processor

[@ohiowoodburner]

Here is the link to our online store!! Check us out for your super cool, iconic OWB Tshirts and stickers! ohiowoodburner.square.site/

[@brianfletcher7942]

My business coach tells me that if I am so busy and I’m booked out for a week or two that I am too cheap and that I need to raise my prices. If my close rate is 75-80%. I’m too cheap and I need to raise my prices. “Profit First” is a really good book to read. Not everyone is my customer. I am not my customer in some instances. Be the highest priced guy in town. Don’t worry about the competition. There really is no competition that provides near the service and value that you do. Your service predicates that value. Sorry for the unsolicited advice. I did Christmas lights my first year this year as a 60 year old. I only had 5 customers (close rate of about 35%) but my average ticket was $2200. I was not my customer. I would not have paid that to install Christmas lights but I found five that did. 😊. I really look to expand in 2021. Keep up the great work.

[@ohiowoodburner]

I am in total agreement. My mentor also told me the same thing. Raise prices. I was at 100% sales success off calls and he said that means my prices are too low! Joe

[@sawsurgeon]

Nice video Joe. It is funny how different peoples perspectives can be. When you lifted the conveyor table to expose the inner workings, my immediate thought was just how simple and organized it was built... And that’s a good thing👍🏼 However, I do have a concern regarding the hose. The original hose appears to have failed due to the tight bend as it leaves the elbow of the fitting. If you experience another premature failure of the same line, I would either see if there’s a way to route the factory hose a little differently to allow for a more graceful bend at the fitting or purchase a longer hose. It’s amazing what an extra inch will make. Without having hands-on I cannot say precisely how much longer. A hydraulic hose should last for many thousands of hours, especially one which is routed correctly and protected from sunlight. Bless’ns to ya, Tedd

[@ohiowoodburner]

I will keep an eye on it SS. i think the hose should not have failed this soon so there is usually a cause. I will keep you up to date. Joe

[@maxair420]

Totally agree Tedd. I'm a wrencher too. Joe is right, looks complex but very simple. Just gotta have the patience to look at it, n break it down to simply form. A to B. B to C. C to D. U seem handy Joe. If it does happen again, drill 2 small holes in the metal to have a fastener route the line for a better bend. I'd wrap it with a sm pc of pipe foam (plumbing section @ Home depot), n zip it down. Foam will protect from vibration n rubbing. Good luck man n nice repair 👍🏽

[@jimrichards8703]

Definitely needs to be supported seen that at first glance. Great dealer support you have. I currently ordered an addition to the wood yard, I'm crossing my fingers I get that kind of support.

[@ronniestrickland8836]

This firewood channel is not about firewood at all. Good life lessons. Great channel, glad i found it

[@ohiowoodburner]

Thanks so much Ronnie! I'm glad you have found us! Joe

[@GG-ub4ej]

Unfortunate to run into problems. Pretty cool to see some of the inner workings on how that thing works though. Thank you for the time and effort you and your daughter put into these videos.

[@ohiowoodburner]

Sure thing GG. Joe

[@Adirondack_DFL]

Yes, customer service like that is awesome. Back when my dad ran the logging business our Case Skidder dealer had driven 50 miles to deliver parts to keep us in production. Personal service, this man's name was on the line.

[@ohiowoodburner]

It is great to know there is still this level of service in existence in this world Joel! Thanks for your comment. Joe

[@rodneysweetnam8653]

Hi Joe - it's Big Rodders in Ireland. The Scandinavians know a thing or two about processing wood. Japa's parent company also owns Hakki Pilke and Palax wood processor manufacturers and I believe they export to over 30 overseas markets. I agree you should keep the old hose (I hold on to everything, recently using 12mm threaded bar on a project that I've had since 1979!), not only as a template as previously recommended but also for reuse if you needed a shorter replacement pipe elsewhere after your warranty expires. A hydraulic expert could easily cut off the faulty end and renew it cheaper that he would make up a completely new one.

[@ohiowoodburner]

I am new to the hydraulic world so I am taking in all the comments. This was my first repair and experience with hoses such as this. Thanks for the heads up and I will certainly apply to my operation and knowledge base. Joe

[@tonyjakobovic8353]

Hey there, really enjoying your videos, I noticed you had a problem filling the hydraulic fluid. Here’s a tip, when using a drum that is full, turn the can 180 deg first so that the spout is upper-most when pouring, this will give you a more even flow as the air is not trying to rush into the container through the spout. I hope this has been helpful, have a great day!

[@ohiowoodburner]

Very interesting Tony. I will give it a try next time I do it! Thanks. Joe

[@WoodysRTBFirewood]

Good morning Joe, I have to agree with jay and Tedd that the hydraulic hose should be an inch or 2 longer in order to have a gentler bend thus reducing the stress on the hose

[@ohiowoodburner]

Sounds logical Mark. I agree it looks like it has some stress on it. I will keep an eye on it. Joe

[@johannesherrmann5971]

Hey Joe, having two left hands, normally I can't give any technical hints. But from my experience of filling up oil at hardly accessible points of turbine engines: To ease filling up the hydraulic fluid fill it into a smaller can before! It's much easier to handle than the heavy container and also more precise in getting the fluid go where you want it to go. Greetings from Germany, Johannes ✌

[@ohiowoodburner]

A very elegant solution Johannes! Where were you before I lugged that heavy bucket? LOL. Joe

[@mattsfirewoodvideos738]

Dealer support is key im glad your dealer stands up to his word keep the videos coming

[@ohiowoodburner]

Thanks Matt I will do my best with the videos! Joe

[@bwillan]

One has to really appreciate an equipment dealer that stands behind the products they sell. Great service from Metsa on your hose issue. That was above and beyond that he asked to be billed for the hydraulic fluid that you had to replace.

[@ohiowoodburner]

I think the hydro may have been bc the machine is still under warranty but it was very much appreciated. Joe

[@outdoorsatenoch4237]

Thank you for providing an honest report of your downtime. I believe your report is fair and balanced. Thanks again!

[@ohiowoodburner]

Thank you for your nice comment. I believe that people can be both polite and honest at the same time. I know it's hard sometimes but LOL Joe

[@gerryspang5917]

The way those hoses are run there is a lot of places where the hoses should be secured, the way the hose blew and the way the new one is run the hose is bent at the fitting and it is possible the hose will blow again it should be longer and come from behind it should be straight going into the fitting. Hydraulic hoses seem to vibrate and vibrations can wear hoses. Maybe I’m too fussy I was a heavy duty mechanic for years and saw a lot of hoses not run properly and rubbed through or blown. Nothing like working on equipment in 30 below temperatures and have a failure because of an innocent mistake. Love your videos and like the processor. Handles a lot of wood in a hurry . Stay safe my friend.

[@ohiowoodburner]

Thanks Gerry for your nice words and advice. I will keep an eye on it and see if this one fails also. Joe

[@tomhuff9712]

Excellent video Joe. I see that you shop Harbor Freight Tools also by your impact wrench. You are correct, customer support is everything and it appears that you have a gem. Keep up the good work. Tom

[@ohiowoodburner]

Good eye Tom. LOL. I love HF. This little gun was cheap and I only use it for small jobs like this. It works pretty good. The thing about it is when the battery starts to get low it simply quits working. It doesn't slow down to give you advanced warning. Joe

[@Deutschehordenelite]

Just as a tip: if a dealer has a specific hose not in stock or if it's rather expensive: find a hydraulic shopnear you and let them make it. I know of one here that also comes out with his van, makes a new one in there and changes it for you ON LOCATION. It is very handy for companies having different machines out on jobs everywhere.

[@NotSureJoeBauers]

This is solid advice

[@ohiowoodburner]

That is good to know! I am new to hydraulics so I will keep that in mind. Joe

[@stever2633]

Nice work! Looks like that line was coming out of the fitting at a little too much of angle in the first place, maybe an inch longer before the bend and it would have been ok. Thanks for the first video on this!

[@ohiowoodburner]

I had never noticed it until I heard this from you. For sure I will keep an eye on it. Joe

[@stever2633]

@@ohiowoodburner I might not have not have noticed if not for the good camera work... your replacement hose looks like a much better angle. Keep ‘em coming!

[@jasone9]

Morning Joe, it will be interesting to see if that hose blows out again, could have just been a defect, but if it goes again I think I would see about a longer hose and trying to reroute it to avoid that hard bend right off the fitting. I've worked with some equipment that was quite specialized and I had to rely on support by phone to Kansas and they were great, they could walk me through any repair I ever had to make and were able to overnight parts to the hotel I would be staying at and often tell me how I could bandaid it to get through the day.

[@ohiowoodburner]

I will keep an eye on the hose. I am hoping it was just a bad crimp. It is nice knowing that I have the full backing of the dealer. Takes a lot of stress of me. Joe

[@n3qdz]

AWESOME! some say "If you ain't breaking stuff you ain't working it hard enough!" I love my power equipment dealer. I ONLY shop there and anyone who is looking for power equipment, I always either; tell them to go to Jacks Small Engine or I go with them to introduce my guy to them. Everything at one time or another will break. I'm just so happy you have such a great relationship with your dealer and the dealer is awesome to deal with! It's funny no one hardly raves about the great customer service they get but when something breaks oh man watch out. It's great to see a video showcasing what a awesome customer service relationship looks like! Great on ya Meta Machines for knocking it out of the park! (Matt)

[@ohiowoodburner]

CQ CQ CQ... Thanks for the comment N3QDZ. So true that people are quick to tell their gripe about something bad. In this case I came away with an even higher appreciation for my machine and the support that goes behing it. 73. KD8IEU

[@n3qdz]

@@ohiowoodburner Hot Dang yet another ham 73's my friend!

[@ohiowoodburner]

@@n3qdz I am about a 15 yr ham but haven't been on the air in a while. My interests come and go. Just 2 meters... No HF. 73.

[@n3qdz]

@@ohiowoodburner yea my license is lapsed I need get my ticket back. I got my ticket back in the 80's during ham fest and cool stuff like that.The hole thing for me has changes so much it's (for me) not the same as it use to be. I only was a no code tech. I still have my shack and handhelds and still have a mobile in the truck.

[@lendygomez]

Service, service service! Great to here there are people still out there willing to stand by their product AFTER the sale. Things happen we all get that. Nothing is perfect but it was nice you were up and running in a day. It was also nice you tackled the problem. Now all we need is for the Baltimore Raven to stop running from us so we can tackle them. Go Steelers! 10 and 0. Catch you in the next one.

[@ohiowoodburner]

Very true (the first part of your comment). It makes me realize about how accessible a dealer is when you are trying to call them. I have called dealers when I was wanting to purchase and it was painful to get a hold of them or for them to call me back. That is my new test...if they can't pass that test I WON"T buy anything from them. Joe

[@AnonYmous-fv1de]

Excellent comments on relationships with dealers, and dealers with customers. I watch your channel not for firewood, but to see a really well run small business.

[@ohiowoodburner]

Thanks buddy. I'm glad you find my videos useful. Joe

[@samthorson5302]

Wow that's great customer service, good to know there are still companies out there that care!

[@ohiowoodburner]

No doubt Sam. Seeing companies like Japa and Mesta Machines do their things makes me want to be an even better delivery service! Joe

[@SkidderKev]

Great video Joe! Exactly right, dealer support is very important. Bells has been great to us as well. Also Bob Nelson is a great guy. Got tickets to bunyan from him and had a great chat with him at the show.

[@ohiowoodburner]

Bob is the standard that I now will hold all other dealers to. Great professional. Joe

[@haroldanderson2781]

Being your largest investment in equipment gave you the least buyers remorse speaks volumes. Buying the Supersplit was kind of scary also. It’s a lot of money to put out for a splitter I only had seen on KZbin. Not to mention it’s going to be used non commercially. That machine gave me back many Saturdays. Thanks for the Sunday coffee sipping video.

[@ohiowoodburner]

Thanks for watching Harold. I remember questioning if buying the SS was the right thing for me to do too. That feeling went away after about the 1st time I ran it. WOW...what a machine. Joe

[@MeeryBloody]

I live in Estonia, next to Finland. I can tell that the Finnish make great firewood machines. I have a 2005 year Piko 732 right now. It is heavily used. It is a still great workhorse. But for less handwork in the future, I am calculating to change the Piko machine to Japa, and also want to build a firewood platform with rollers and great strong chains for it. Finnish have HakkiPilke and Pilkemaster machines also, but Japa is the most common machine for renters and bigger firewood producers. So Japa is my number 1 option right now, but first, let's see how my business will run the first year...

[@ohiowoodburner]

You can't get wrong with Japa. I had also met some of the leadership of Japa at a trade show and they helped me develop the confidence to make the purchase. I hear from them time to time about my videos too. They are a group with their right intentions and it shows in their committment to the end user and the quality of their products. Joe

[@tango165]

Good stuff, thanks for sharing. Glad the dealer took care of you.

[@ohiowoodburner]

Sure thing Tango. Thanks for watching. Joe

[@edp9743]

Thanks for the info, Metsa and Japa are on point with their customer service . Just too bad the big three automakers and many of producers of equipment don't take a lesson from this experience.

[@ohiowoodburner]

Very true Ed. This reminds me of a Bruce Springsteen lyric about the city of Youngstown. "I made you so rich you forgot my name." Joe

[@jr-a-cat]

That is some grate customer support . That was easier than running down to B.W.Rogers getting the hose made . That should have been that last hose to blow if that had been one of the others you would gotten a shower

[@ohiowoodburner]

I think the guard would prevent any oil shower. Not sure. This hose appears to be the most visible with the guard installed. Joe

[@outdoorswithlarryrobin]

Good video, had a leak on my tree shear also, good thing we know how to work on equipment 👍🏼🇱🇷

[@ohiowoodburner]

LOL... I just start tearing into it and hope I don't have any left over bolts when I'm done! Joe

[@Z-Bart]

It's unfortunate to blow a line with 100 hours. That fitting may not have been properly crimped. Glad the dealer stood by his word and got the part to you ASAP. That speaks volumes to me. Thanks for uploading this. 👍

[@ohiowoodburner]

Sure thing Ray. I'm glad you are watching our videos. I am curious to see if this replacement hose does the same thing. Joe

[@chrisjudge31]

Dealer support makes or breaks the ownership experience.

[@ohiowoodburner]

You got that right Chris! Joe

[@larrykluckoutdoors8227]

Dealer support and parts are everything for buying a machine

[@ohiowoodburner]

You are 100% correct Larry. I have learned that first hand! In a good way! Joe

[@scrhino40]

Joe, make you a hoist to go over the end where the logs go in your processor with a winch and skidding tongs to pickup end of log and to help pull it in so you don't have to fight with the log going in. Have a great day be safe.

[@jng3150]

You need to get your ISO46 hydraulic oil into smaller containers. Those flare fittings on the hose give you a nice tight seal. Made up plenty of hydraulic hoses over the years but those 90 degree, close tolerance hoses will bust more often than a straight run. Good repair Joe.

[@ohiowoodburner]

Thanks Jay. I just went into TSC and bought the first bucket I saw lol. Never thought if it came in a smaller jug. Joe

[@ridingwithdan1337]

Wow this is such a value packed video, I really enjoyed watching this one. I'm also someone who works in a role where I'm also expecting excellent customer service... it's amazing how industries take advantage of people. I'll have to check them out if i ever get to that level of firewood production! Also, what lengths do you cut these firewood pieces to? Some people like 12 in, 14 in, 16 in? Maybe you can make a video on people's request on most demanded firewood lengths and how to plan for those customers with different lengths...

[@ohiowoodburner]

Thanks Dan for watching and for the kind comments. We post every Wednesday and Sunday. Joe

[@DanielAtkinsFirewood]

May be dumb but keep the old hose and when you find a hydraulic hose shop have them replace the hose. Than you would have a spare on hand. On another note glad your dealer got you taken care of with little head ake..

[@ohiowoodburner]

Good idea Dan. I will assume this was simply a fluke but maybe it wouldn't hurt anything to keep the old hose around. Joe

[@hardwoodharry6364]

Well you seem to know your way around the Yapa good for you to fix it

[@ohiowoodburner]

I probably know the real name for about 20% of the parts Harry lol. I think I could give a tutorial but not sure how accurate it would be. LOL. Joe

[@aldiminico6513]

Nice job Joe. I’m wondering if they can make those hoses with a reinforced mesh, with those different bends. If your the only one with this issue, it’s a moot point. Great job on the mechanical work😉

[@ohiowoodburner]

Thanks Al. I haven't heard if this is a recurring problem but I will keep my eye on it as I keep using it. Joe

[@JohnWhite-si4xc]

You are Bob and his people are great U have the 365 like your machine and getting another one a 405 and the new wood splitter that splits the 4 ft wood because i like working with Bob

[@ohiowoodburner]

You have struck gold with having Bob as your dealer John. Great person and very easy to reach, deal with. Joe

[@JohnWhite-si4xc]

@@ohiowoodburner Yes Joe you said that right

[@NotSureJoeBauers]

Most important relationship is with your log supplier! Its just a working paperweight without logs! Lol Once that machine is out of warranty you'll need to find a good hydraulic shop. I'd ask Jesse who makes his hoses. He probably replaces a few hoses a month between busting them off and blowing the old ones out

[@ohiowoodburner]

Good point NS. He did blow a hose while unloading here one day. He had a new fitting and fixed it himself in the dark. I held the flashlight for him. Lol. Joe

[@traviscover590]

I like your new video today you did a really good job how is your wood stove doing you did so good today good jop buddy

[@ohiowoodburner]

Thanks TC. We are getting ready for the snow today. Joe

[@traviscover590]

Yes is going snow your tomorrow buddu

[@hanalei412002]

Awesome!

[@ohiowoodburner]

Thanks HM. Joe

[@larrykluckoutdoors8227]

Good video, thanks for making it.

[@ohiowoodburner]

You got it Larry! Joe

[@mjmtreeservicemaintenance2940]

Service is everything in out industry!

[@mjmtreeservicemaintenance2940]

My splitter is a Eastonmade. It took me almost a year to make a decision on what company to go with. At the end it was Eastonmade and one of the month important reasons why was Andrew and his team. The customer service is beyond professional.

[@ohiowoodburner]

No doubt MJM! Joe

[@Deutschehordenelite]

Well that was an easy fix, pretty clean and accessible machine tbh, 6 bolts 2 panels and you get to everything

[@ohiowoodburner]

It was very easy. Filling the fluid was the most difficult part. Not a bad thing lol. Joe

[@bigDH123]

Good video Joe, what i noticed from where i'm sitting is that the hose that failed seems to have a substantial bend in it before it goes through the side of the splitter, just wondering if that sharp bend had something to do with the hose failing? It may just be the way it looks from my perspective. Thanks for sharing Joe.

[@ohiowoodburner]

It could be Big D. I am wondering if the fitting could have a bigger bend in it to keep the stress off the hose? I will keep an eye on it. Joe

[@NotSureJoeBauers]

Yeah for sure Big D. That hose failed from the stress of the bend

[@maxair420]

A good dealer is always a + 😂. That's good they r like that tho. Good business n great processor 👍🏽

[@ohiowoodburner]

You got that right Maxair! Joe

[@maxair420]

@@ohiowoodburner 🤝🏽 Max

[@TANGO22222222]

You could get that made in your town also. Thats what we do on the farm.

[@ohiowoodburner]

I had never even thought of that. Good to know. This is my first experience with hydraulic repair! Joe

[@williamhauck7303]

Folks, we are getting close to 5K subscription, this will help his daughter with her college tuition. Lets work together to make this a Merry Christmas for all.

[@ohiowoodburner]

Thanks Bill. I am grateful for your support and having my back. Joe

[@blackoakpropertymaintenanc6981]

I subscribed! And a big thumbs up.

[@craignash4736]

You mind saying how much or ball park figure ? Thanks for takin time to video this for us. Thanks. Craig. Pa.

[@ohiowoodburner]

The Japa 365 Pro ranges from $15k to $27k depending on features. Mine was $25k. The cheaper ones have PTO power. Joe

[@sureflamefirewood4174]

Is there a training seminar coming up soon cause my local Stihl dealer could sure use the customer support training..

[@ohiowoodburner]

LOL. Have them call Bob at Metsa Machines! Joe

[@coreym5072]

Joe I can see a Multitek 1620 I your future if you get a bobcat

[@ohiowoodburner]

LOL. When does the madness ever end? It just seems everything tends to increase in size! Joe

[@richardbrowne1679]

That sharp bend in the hydraulic hose probably lead to the failure.

[@ohiowoodburner]

It looks that way but the dealer said he had never had one like that fail before. We are thinking maybe it was a faulty crimp. Joe

[@richardbrowne1679]

👍 Could be- But at least you have great customer service. I’m considering the same wood processor.

[@hardwoodharry6364]

Joe what's the number of your machine

[@ohiowoodburner]

I'm not sure what you mean Harry? The model is the 365 Pro. If you are asking for a different # let me know. I will provide. Joe.

[@hardwoodharry6364]

@@ohiowoodburner that's it the model number thanks