❤

Maam paano po yung account ko naka temporary deactivate gusto ko po sya reactivate

In my callcenter my colleagues always ended up yelling at the clients, "we're going to go to the police" "we're going to sue them if they don't pay their debt" or they ended up insulting them, people never pay, that's a lie, no matter how much you threaten them, That's why I left that callcenter, the worst thing is that they measure my performance according to the money I raise that day and I can't force someone to pay more than give them alternatives such as discounts or payment plans, they always blocked me or they alway ended up insulting me. and the worst thing is that you are always pressured by your group leaders, working in a call center like that was the worst experience I ever had

Nice channel.Is svar for voice and accent ? Or not

Smal

Galing nyo poh! Hirap rin po ako sa versant.

"Thank you for calling Citi to report your concern about what happened to your account. Since I'm here on the other line, I am ready to help and do my best to resolve this immediately. Just stay on the line, and I will check your account." "Let me go ahead and take a look into your acc. Pls stay on the line since I'm needing additional information and It will take a few minutes. "Please stay on the line as I will need some important information regarding this, and this will only take a few minutes for the process." Upon reviewing here, Yes it is showing here From what I can see in your account, there is a charge from the mentioned merchant. Upon your confirmation that it was not you or any authorized user of your account who made this, the resolution I can provide here is to process a card replacement and flag these transactions as Fraudulent Transactions. Just to confirm, the reason for your call is regarding a recent transaction dispute, correct? I hope for the goodhealth and succesful operation of you beloved -- "It's saddening to hear about what happened to your spouse, but I hope for their quick recovery." "That's really good to hear. At least there is an improvement in your health." "Thank you for asking, but the past few days haven't been that easy, but I can handle it. " That's right, just continue taking your medication and also add some exercise to your routine.

Customers maybe led to Payment Investigation for Various Reason such as: -Missing Payment -Double Payment -Payment not Intended -Misposted payment -Incorrect Amount Navigation: - Go to Transaction tab - Online transaction - Capture Payment Investigation - Scroll down right side - Capture missing payment-Investigation Acknowledgement/Empathize: I do understand how concerning this situation must be for you. But since you got me on the line. I'll be glad to help you with that. I just want to make sure that I got your concern correctly, so you're calling regarding with your missing payment? is that correct? alright wait for a moment, let me review what's going on with your acc. To proceed with addressing your concern. I'll need some additional information before I file a payment Investigation. •Could you pls verify the exact amount you're inquiring about? •Can you explain how the payment was processed? Did you send it via cheque or mail? •When did you make the payment? •Where did you process your payment? •Have you try contacting the bank? Upon reviewing your account details, the amount you are inquiring about is $- and you made the payment on - 2024 However after checking on my end, I don't see the paymenr reflected in the system. Thankyou for patiently waiting. While reviewing your transaction details, It's obviously not reflecting here as well on my end. Since as what you've said It's already deducted to your acc. then I will proceed now to missing file a payment investigation. for verification purposes, Pls verify your address and contact number. "I have successfully submitted the missing payment. To set your expectations, the process may take approximately 3 to 14 business days, so there is some waiting time for the results. Feel free to reach out to the bank or contact us again if needed." Paraphrased in simpler terms: "I've submitted the missing payment. It might take three to 14 business days for the process. You can wait for the results and call the bank or us if you need to."

Navigation: SECURITY CLOSURE >Search "Cards" >click "Lost Stolen" >click the reason >follow the questions >verify the "Address", "Phone number" & "email" >read the verbatim The initial process is from us and once confirm it's a fraud we will replace or issue a customer with a new card no. Scenario: The acc. was subjected to fraud. Acknowledgement/ Empathize I'm sorry to hear that Ms/Sir but Thank you for reaching out to us today, I do understand how concerning this situation must be for you. Thank You for reaching out, I know this type of concerns are alarming and scary, but since you got me on the line here's what I can do for you. Just answer first the details that I need. I just want to make sure we're on the same page. You're calling today because you've noticed that someone has used your acc. without your permission, right? because you've noticed that there is a fraudulent transaction happened with your acc? alright, please wait a moment and let me check the status of your account first, and ask you with the detail or information that I need. okay? Probing Questions: •have you already check it on your system? •Is this the first time that this happened? •When did you noticed the charge? •Can you help me with the amount and the date of the transaction was made? •May I have the name of the merchant? •Do you have any previous purchases with that merchant? •Have you lend your card to anyone? or maybe the other authorize user used your card to purchase? Can you pls confirm it to your family members? Alright, since you've confirmed that you're not the one who made this transaction, we have determined that your account was subjected to fraud. Therefore, we will issue you a new card number. Once successfully processed the new card educate the customer: I have successfully processed a new card for you and to set your expectations the standard delivery time is typically 4 to 7 business days. Rest assured that you will not be held liable for any unauthorized transactions in the future. To provide you with more information, after issuing you a new card number, you will still be able to access your account online. All your previous information will be transferred to your new card, including any refunds. If the customer remember who used the card: Thank you for letting us know immediately. The transaction was authorized. Remember to monitor card access to prevent confusion. You can reach out again if you need further help. Alright, Ms/Sir It's my pleasure to help. Before we end this conversation. Did I fully resolve your concern today? Is there anything else that I can help you with? Thankyou for being the best part of Citi, again this is - have a good one! bye for now.

TRAVEL NOTIFICATION - A travel notification is a message you send to your bank or credit card company to inform them of your upcoming travel plans, helping prevent any issues with card usage while you're away. Navigation: >select "Travel Suppression" >verify the email and phone number >follow questions in sawgrass Acknowledgement/Empathize: "Thank you for reaching out to inform us about your travel plans! I just want to confirm that I understand your concern correctly. You'd like to add a travel notification to your account, is that correct?" •What inspired you to plan this trip? •Have you visited this destination before, or is it your first time? • How long do you plan to stay at your destination? •When will be your departure date? •When will be your returning date? •"Oh, so you have a trip planned? That's exciting! I was wondering if you're traveling alone or with someone else." Definitely! Being with loved ones during a trip adds to the excitement and happiness. It's great to make memories together in new places. Could you pls verify your email ms? and your phone number as well. Thankyou for verifying your information. Oh it's your first time? That's fantastic! first time is always special have a safe trip! Awesome! Your account has been successfully updated with a travel notice for the specified period. This notification will help ensure continous transactions and security during your travels. Have a fantastic trip ahead! You're welcome! Have a fantastic trip! Safe travels.

the typical scene of a school playground are children that constantly learning new things through playing, making new friends , sharing, taking turns or interacting with other children . you're also gonna see children run around wildly while playing seek and hide

Failed Reissue Scripting/ Final Review "I understand you're waiting for a new card since your current one has expired. Regrattably after evaluation and final review, your account is no longer eligible for extension or for card renewal. Please check the letter on your online account for details." "I regret to inform you that, due to our evaluation and review, your account doesn't qualify for card renewal or extension. Please refer to the letter in your online account for further information."

I like it

px

lol

can u try like offering para maka sale sa telco po :(

I thought it was structural vector auto regression

Any Phillipine Representative who handle Anthem Dental 🖐

pwede pala irecommend amg auto pay sa cx hahahaha diko nirerecommend yan eh puro sso lang

Dikoto kaya. Yung english lang talaga.. naiintindihan ko pero kong ako mag salita. Wala na.. finish na ako

Ma'am plz make more

is it difficult to understand that kind of quality voice microphone? I think if I encountered I always say, sorry can you repeat that again? any tips?

Thanks for sharing. Medyo nkkakaba kahit na Ai robbot lnh kse may time m blablock out ka. Kya mganda din n my mga ganitong video tutorial n ng bibigay smen ng idea so if ready snd decided na ready na. Thanks 😊

Wow you're really good how long you been doing that?(sorry for my bad english)

Nice3x!!!😊

Ganda nito walang paligoy ligoy

This help me a lot to practice as a newbie employee of health care

Pls make more vedio

the last part is the hardest

Today I will take my test in sHa Allah. Thank you so much for the right guidance.

Anyone here knows Sequential Tech..

What apps are you using?

Thank you ❤

the provider/caller is my current job hahaha.

My empolyer send me this video, he said this will be helpful and it is.

Hahahahahahhahhahahahahahha nadala yong tao

Hi ma'am love your videos❤ need mor financial account possible scenarios 😢😢 your video really helps me a lot

Thank you for your videos my training will be on Oct 21 and health care account as well. may I know how many days for training? Thank you and have a great day!

🙏💝🇵🇭

Wat was the score???

Svar round in Capgemini has elimination or not???

Where did you get your active listening ears Coach? can i have one of them so that i could pass my training ? Specially on assestment? hehehhe i am not sure but i will do my best shot. I am on my training now..

Listen and repeat the sentence in svar like gradual long sentence that's why i didn't got ot because of the speaker is very fast of the accent how can i get it that is my weakneses.

does the BPO company here in ph allow applicants to use pen and paper during this test?

Ate magkaiba Po ba Ang csvar at svar?

Maam, same lang po ang csvar sa concentrix? Please reply may assessment po ako bukas 🙏🙏

I'll have my assessment tomorrow, Thank you for making every thing clear to me

Where is claim # ?

I complete my svar round on 22 sept but till no update interview mail...

very nice!