10 Types of Call Center Job Interview Questions

Here are the 10 types of questions in a call center job interview that applicants should expect in both initial and final interviews.
00:00 Intro
00:10 Intro questions
01:19 Your call center knowledge
02:20 Compatibility questions
03:02 Employment history questions
03:48 Your future plans
04:41 Situational & behavioral questions
07:33 Climax hiring questions
08:26 Out-of-the-box questions
09:39 Follow-up questions

[@wilmargalano]

"Congratulations! You passed the final interview," " You got a job offer," upon hearing these lines, the first person that came to my mind's ate Sheina. A million thanks for the tips on how to ace an interview. I passed my final int. and got a job offer right away. Please continue inspiring aspiring call center agents who want to thrive in this career. I love you!♥️

[@Kwestyon]

Congratulations! Deserve mo rin naman yan.

[@john9581]

Hello, Mar. How is it going? I mean your BPO journey.😊

[@justinrabaya982]

​@@Kwestyonhala nagtatagalog ka pala ate? 😂

[@marisverdida7621]

@@justinrabaya982😂

[@ariesnecrocuerpo5736]

You're the main reason why I got hired last year and boost my confidence in using my skills up until now and I really keep watching your vids while I learn some stuff. KUDOS BISAYA! GAHIII!!!🙏💪

[@davemichaelvincentreyes3889]

Hi! I just came back here at your YT and wanted to say A VERY BIG THANK YOU! been watching your videos on applying and becoming a call center agent, your videos really help me big time, and yes! I GOT ACCEPTED and will start to work soon, this is my very first job and call center job and I really thank you for that because I gained so much knowledge from your videos, even the HR of the one that I applied commended me because they felt like I am a PRO when it comes to this line of work, little did they know that I got my confidence because of you. That's why please continue to upload more vids for I know that you will help more people out there that are currently searching for a job more specifically a customer service job. Thank you! thank you! and God bless!

[@Kwestyon]

Congratulations 👏🎉 and thank you!

[@melodypacinio1336]

Can't wait to tell this too!

[@grimmjowjaggerjaques8894]

@@Kwestyon I've binge watching your videos for a week and today i failed my first bpo job interview.

[@dheogoo]

Thank you for leaving this feedback, it goes a long way. And congratulations on your new job.

[@matjohnjaminit4778]

I really love your videos!!! You're the one motivated me to enjoy and have fun with the interviews to all the company i applied for 💗 you really changed my life and changed my perspective that interviews aren't scary 😃

[@calisthenicsguy0518]

hi just wanted to thank you for being one of the way why I was accepted into a BPO company. Ur videos really helped me that much and I always pass my metrics and I've been on the job for 5 months already! thanksss!

[@enriquecruz9839]

I reckon all your videos are amazing, not only teach us how to deal with call center situations but also to improve in English skills, I'm delighted to come across your channel. I feel more confident to hit the road and nail this upcoming interview I've got.

[@michaelstewart399]

Miss with very much respect you are a expert speaker

[@ayisshverzano7972]

I just got a Job offer last week and thank you for helping me to create a great performance,I personally want to thank you and looking for you videos mo to help me growing. Stay safe, Ate Sheena❤️

[@LendingcompaniesReviews]

I like this content so much it provides a huge impact on people who wanted to be part of the BPO industry.

[@brisudario8259]

I love your content. It really helps a lot. I've been using your videos to practice and enhance my communication skills.

[@yoooojsoo]

Hi ate Sheina! I'm watching your videos because I'm preparing for my first ever BPO interview. I'm really nervous about it so I need your videos as my guide and as my practice guide. Please pray for my success in this interview! Thank you ate Sheina

[@Kyesel]

I passed my interview. Thanks to your videos. I love your channel 💕 my training will start soon. Your videos are really really helpful 🫶

[@superbvajhuvina]

Great video as always! Thank you for the very informative tutorial!

[@ajogborekahmafaith2719]

I have my final interview to be scheduled this week ,I’m grateful I found you right on time ,I’m learning a lot I hope to Ace my interview and get the job as I am applying from a whole entire native language and I’m struggling with my accent . Wish me luck

[@adrianbaetiong298]

One thing I noticed in your newer videos is that you speak faster now. That's really nice for cramming as much information in a shorter video, and I don't have to speed it up in the settings! Very neat.

[@emmanuelturtoga5629]

Ate, sheenaa. I'd like to thank you with my heart. I'm currently in a training all because of your tips on how to pass the interview and hopefully I'll be able to pass the training also. Your videos are really helpful. Thank you ate. God bless you and your family.

[@reynaldo_santos]

Thank you. It is a big relief, mostly to me which is planning to work in this industry...🙏🙏🙏🙏

[@garryramos8951]

I love the way you speak, all of your videos are so informative and is very useful tool for me. It's just taught me a lot. Thank you very much

[@Larabelwhotag]

Hi Ma’am ❤ just wanna say thank you for all the tips from your videos. It helped me a lot when i applied 8 months agoooo. I am now a regular employeee and working with a great company , good salary and the kindest client! Thank you and God bless you! More vids and subscribersss ❤

[@jonainarakim7403]

What company po?

[@Miss_Caesar]

Someone shared me your contact centre videos I have been watching them a day before my interview too I did,this really helped I passed my interview I have a job now thank you so much keep on updating us,much love from Ghana 🇬🇭

[@bravannapreta7237]

to all the aplicants hired in congrats...keep up the good work

[@jokerssquadhaiti721]

Thank you so much for all you’de doing 🖤

[@kathleenjelebutac7301]

by watching ur tutorial and tips i was hired yesterday. ❤❤more power and thank you so much

[@sheencatayong6800]

Hi Kwestyon! Just wanted to say thank you for this informative video that we as a first-timer who wanted to work in the BPO industry finds it so helpful on how to ace the final interview. Looking forward to more videos from your channel because it inspires a lot of people. Thank You and God bless! Philippine Call Center Institute-Makati City CCS 2023 Batch 1 Trainer Wilson Ortiz

[@arceliejaneestorgio]

I love this pinagtagpi-tagping video of yours❣️ very informative. Thank you po

[@graceyyannie9796]

I really love your videos since 2020❤

[@dhufeainn9169]

i'm currently in genpact's gateway training, hopefully ill pass that and receive a jo. for the mean time I'm gonna hang out on your channel to learn and prepare myself for the upcoming test and interveiw.

[@nhet_ebay]

More on vid pa gyud Maam,nahan me mo watch. Very interesting 😊🙏

[@IM-oz5gl]

Hi, I just wanna commend your excellent speaking voice and skills. That's awesome 😍 All of your videos are so informative and an in-depth discussion that definitely inclusive for everyone! Have a blessed day!

[@moussaabbaousman6003]

Good job teacher.

[@ashaleeroberts8]

This was so helpful, Thank you 😌

[@sunny-side-up9018]

Hey Sheina! Recently I received the results of my assessments and I passed all of them! 😇 Few months back I have been binge-watching your videos and little did I know that I somehow improved my english.😁😁 I would like to thank you for all the lessons you've taught us. More power to you ma'am. Btw this is my first time applying for a call center job and I am so glad to pass. Everything paid off haha. My training will start at january 25 next year, wish me luck. 🤪

[@Kwestyon]

Congratulations! You deserve it. 👌

[@neverheard5586]

Please continue this content , like this questions with answers it help me to train more . For the interviews thank you advance

[@janezamarieabrantes]

thank you very much hopefully i passed my interview today

[@junjiitofansph3042]

Your all video's really helpful for others people applying a call-center❤️

[@nhet_ebay]

Salamat kaayo Maam sa imong Vid.Really help us🙏😊

[@KelvinShowTV_]

Excellent video!!!!

[@user-bn4qq1jk4n]

You're a genius and amazing

[@niloramirez6080]

Thanks for sharing your video Ma'am

[@beadanicasebastian6933]

Thank you Kwestyon for the clear and concise video you've provided. I sincerely appreciate your kindness and willingness to assist and educate us first-time job seekers as we get ready for our future employment in the business process outsourcing (BPO) industry. Telecall Institute Batch 7 Trainer Gray

[@nihayaampao-kf5jv]

I passed my interview because of you. Thank you so much for creating this kind of interview guide.

[@Kwestyon]

Congratulations!

[@zosethcatayong561]

Thank you for this highly instructive video, Ma'am. This will help me learn more about call centers. Thank you for the advice, which will help us prepare for the interview. We really value your advice and insights. Philippine Call Center Institute-Makati City CCS 2023 Batch 1 Trainer Wilson Ortiz

[@gracetrance4248]

thank you so much for all the videos you shared here Ms. Sheina. Big help to us as aspiring call center agent oneday

[@user-tt8mq7tb6t]

It really help a lot

[@meryllorganista4052]

Hi Sheina!!! Thank you sa mga contents mo super helpful lalo na for me na first time sa BPO industry. Nabigyan ng job offer, lots of help from this channel. More power po!!

[@ronaldvaldez7953]

You are awesome!!!🎉

[@cha7725]

Thank you Kwestyon for this video - full with knowledge. I find this very helpful and will guide me in my future. Thank You! Philippine Call Center Institute-Makati City CCS 2023 Batch 1 Trainer Wilson Ortiz

[@user-nk9ou3ov3j]

Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City Batch 8 | CSS Trainer: Wilson Ortiz Thank you for the valuable information you shared. It has been incredibly helpful to me as I prepare for a career in the BPO industry. Your insights and guidance are greatly appreciated and will undoubtedly contribute to my success. I'm truly grateful for your support!

[@rainiermagdalena3915]

Thank you for your time uploading your videos.. I got some ideas answering interview calls .... It help .me ...

[@rosiepustanes9600]

Thank you for sharing this😘♥️

[@patra.harry00925]

Really helpful ❤

[@geymer933]

I just got a JO today and it is all because of you. I kept rewatching your video about the call center job interview simulation and it helped me a lot. I even downloaded it as mp3 so I can keep on listening to it wherever I am. Thank you so much for sharing your knowledge about the call center industry. ❤

[@39valleserma.etheil61]

I super love your contents 🥰

[@lorenpajaroja7968]

Hi Ma'am shiena my best intelligent mentor I've always watched every videos you uploaded for me to be able to pass the interview. And this upcoming Monday I'll do apply for any of call center company's..And I hope I got the all the lessons and tips you've shared with us .. I wish someday I see myself working in a call center company embracing knowledge from you ❣️🙏

[@nerzajandenver3109]

Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City Batch 1 Trainer: Wilson Ortiz Thank you for the the information you shared it helps me as an future employee in BPO Industry.

[@aspirasbrenda-bstm1c47]

Thank you Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City Batch 20 Trainer Marlon Gray Zaragosa Your call center videos are very helpful to us and we appreciate the time and effort you put into creating them. Thank you!

[@TwoSe7en-]

Thank you, Ma'am. Just what I am looking for. 🙏

[@inaytalentvlogs405]

It really help a lot madam.. thank you so much for sharing your knowledge about job interviews.. God bless you more po.

[@claudine2640]

Hello po, Ms. Sobrang grateful ako na nasubaybayan ko mga vlogg mo noon kasi kung hindi dahil sa mga vlogg mo wala akong lakas ng loob magtake ng risk sa BPO industry, from interview until sa mga call handling pinapanood ko nun, umabot pa nga sa point na ginagawa kong pampatulog ang mga vlogg mo para masanay ako sa english... Sobrang nakatulong mga vloggs mo, ngayon 4mos. Nako sa BPO and doing well sa work and still developing.. Sobrang thank youuuu!! More powers pa sa mga Vloggs mo po 💙💙💙

[@Kwestyon]

Congratulations 👏 Deserve na deserve mo for your determination. ♥️

[@Khalid-jf4gr]

Hi .. ma'am I just wamt you to know that I really love the way you explain the whole senario I hope you will make another video like this

[@user-ff8wl7gr9v]

Thank you Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City BATCH 17 Trainer Wilson Ortiz I really appreciate your call center job interview questions. It's so helpful to me as a first timer. I really love the pronounciation. Thank you so much.

[@brokenstreetlights]

I just graduated last July this year and as of now I am unemployed. That's why I am looking for job opportunities and being a call center agent is one of the jobs that I want to try. I really hope that I'll land a job in the bpo industry. I've been doing a lot of research about it and your channel helps me a lot. I just want to thank you for sharing your knowledge and experience. Right now, I am doing my interviews. It's quite hard especially knowing that the other applicants have like 5-10 years of experience while I have zero. :'( All I can do is hope and pray that I will be given a chance. Thanks again 💓

[@jdd6561]

how's your cc journey did u get hired, 😊

[@jannethoberis7747]

Thank you for sharing this very informative video, Kwestyon. It has proven to be extremely useful for us newcomers, especially as we delve into the complexities of the BPO industry. We greatly value your advice and insights. Philippine Call Center Institute-Makati City Batch 3 CCS Trainer Wilson Ortiz

[@aaronpl643]

Hii.. A silent viewer here.. 😊😊 Thank you sa mga tips im now at our 4th day of PST training.. Hehehe.. now im watching you mock calls.. Thank youu..!! 😊😊🥰🥰😍

[@mikmik6856]

I'll be interviewed this friday. I'm a newbie with no experience, hope it works out😭 Thanks for the tips!

[@tenggg143]

the more i dig about call center the more its get complicated

[@yhanndims7319]

Your videos are really helpful po. I got the J.O! May GOD bless you po abudantly. 😇

[@vanesasuarez7186]

Hi Yaya I'm so happy na dghan ka natabangan through your videos sa pagshare sa imung knowledge proud kaayo ko nmu na hinay2x Jud nmu nakab.ot imu pangandoy na ato pang ginahisgutan satong gtrabahoan sauna..God bless you always😍👏

[@Kwestyon]

Thanks yaya 🙏🏼 mao jud sa una pa ko nagahisgot aning call center😁. God bless pud diha. Kita kita rata puhon kung di mangabuta 😂

[@brunoortiz6425]

the out-of-the-box questions are both tricky and defocusing, one time the interviewer asked me if I believed in ghosts, and then I proceeded to tell him stories I'd heard on KZbin about haunted houses, and of course he caught me off guard and I got nervous but did my best to play it off 😂

[@pelapapaswilliam1199]

I liked this video, I got almost what you said and I enjoyed you were very fluent, besides it was a really complete information or at least you bring up so many details we can profit... thanks so much

[@michellenazareno5149]

I'm watching now hoping that I passed the coming interview I'm not good in English but I'll do my best to get it I want to be a call center agent someday I want to experience the feeling of being agent I want to learn many things in this industry so please pray for me guys god please give me strength Ang open mind to passed my coming on call interview thank you Candace wish me lock 🥺💜

[@DaisyBellen-qz3ni]

Thank you Kwestyon for the clear and concise video you've provided. I sincerely appreciate your kindness and willingness to assist and educate us first-time job seekers as we get ready for our future employment in the business process outsourcing (BPO) industry. Philippine Call Center Institute -Makati Batch 17 Trainer Wilson Ortiz

[@Kei_4513]

Thank you so much for this kinds of videos ma'am it really helps me to have an idea when I will apply for bpo industry. ❤❤

[@karyaalban]

Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City Batch 25 Trainer Wilson Ortiz

[@paotv2208]

Thank you Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance. Philippines Call Center Institute - Makati Batch 17 Trainer Wilson Ortiz I really appreciate your call center related videos for us. They are extremely helpful. We sincerely appreciate your time and advice in creating these videos. Keep it up!

[@joysiapo9900]

l got hired! 💗 thank you 😘

[@missanne5214]

Thanks for this video.. ❤️❤️❤️ planning to apply as a call center agent . 😁😁😁😁😁😁

[@johnchristopherjimenez7736]

Ma'am sheena thank you po sa mga very educational videos nyo na dinownload ko as mp3 at ginawa kong music player even tulog ako At kanina habang nag hihintay ng turn ko for initial and final interview Now pumasa na po ako out of 30 aplicants of T-Mobile acc 2 lang po kami pumasa at Shs lang po ako at mga kasama mo mga undergrad at graduate college Thank you very much i hope madami pa po kayo matulongan at video scenarios cgro po dagdagan nyo na din po ng brief explanations about different account na hawak ng isang BPO kse like me i still dont have any idea kung ano meron po sa T-mobile aside sa owned po xa ng AT&T at isang telco company sa US hehe i hope magkaron po kayo ng mga ganong content para madagdagan din po yung knowledge namin sa mga ibat ibang klaseng account thank you so much po and God Bless

[@dodongnanard6993]

applying tomorrow ✨🙏

[@dandan1820]

Hi Ate Sheena. Is it still possible for me to get hired on a BPO company if I don't have a job for 7 years? For some reason yes I don't have any work experience. But now, I decided to change my life and get work and BPO is the best industry for me to work with. Any advice Ms. Sheena?

[@oreovlogs8030]

I really enjoyed watching all your videos and it helped me a lot on applying in a call center. Thank you, im already a team leader by the way😊

[@Kwestyon]

Congrats! 👏

[@arteriesc.5572]

Hi, I've been watching your videos and I just got hired. Thank you so much for the guidance 💖🥰

[@Kwestyon]

Wonderful! Congratulations!

[@jhonjeraldmaas3931]

Philippine Call Center Institute - Makati City Batch 1 Trainer: Wilson Ortiz As of right now, I am jobless despite having recently graduated in June of this year. I'm looking for jobs to try out because of this, and one of them is working as a call center representative. I'm hoping against hope that I'll get hired by the bpo sector. Your channel has been quite helpful to me as I've been doing a lot of study on it. Basically, I just want to say thanks for sharing your wisdom and expertise.

[@juanarosas6581]

De back office es la mejor opción

[@johndoe013]

don't skip ads. ilang secs lng yan of waiting that we can do for her.

[@franchescaangelacodinera6751]

hi, thank you very much for sharing your knowledge, this is a great help to someone like me who doesn't know anything about interviewing, I Will be bale to use this knowledge once I apply. Philippine Call Center Institute-Makati City CCS 2023 Batch 1 Trainer Wilson Ortiz

[@ishafaithcastillano-setent5422]

Ang hirap palaaaaaa😭😭😭😭😭😭, kakayanin ko Kaya ang interview bukas???? Sana maalala ko lahat ang napanood ko ngayon

[@zorenramos6387]

Thank you for your advice, guides, and tips. It was so helpful to me during my application and because of these I got hired. Looking ahead in my virtual training this coming November. Wish me luck. 😊😊😊

[@panda_pup]

Thank you so much ate Sheina. I finally pass a call center interview after my second try. I'll start my training at Friday and your videos were really helpful for me to get the job offer. God bless you and more power

[@Kwestyon]

Congratulations!

[@nhenz2161]

Hi! Thank you for this useful video, this really helps me a lot. NEC CCS NC II Batch 11 Mr. Wilson DE Leon Ortiz

[@user-bi1km1pv1d]

Philippine Call Center Institute-Makati City Batch 8 Trainer Wilson Ortiz “Thank you, Kwestyon, for providing this highly informative video. We greatly appreciate your insights and guidance.

[@dainarosecacait]

Hi, Kwestyon! I just want to say thank you for providing this highly informative video. This is indeed very helpful, especially to all the first-timers who want to apply in the call center industry, just like me. I will apply all the important details that you share to my future job interview. Thanks a lot, and God bless. Philippine Call Center Institute-Makati City CCS 2023 Batch 1 Trainer Wilson Ortiz

[@carlosromano2815]

"Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance Philippine Call Center Institute-Makati City Batch 21 Trainer Wilson Ortiz Appreciation Message: Thankyou for giving us insight how to answer some interview in a BPO industry , i really appreciate this video for helping me to easily understand some question and to answer this so calmly and easy.

[@kylalasquite216]

Philippine Call Center Institute-Makati City Batch 8 Trainer Wilson Ortiz Thank you, Kwestyon, for providing this highly informative video. This will help me to prepare for my future.

[@nheresalagrimas]

im verry happy that ive watch all your tutorials, all the hardwork have been paid off, thank you maam, i spend almost 36 hourse with sleep yesterday and last night, and now im really happy that im finally hired in vxi davao 🎉❤

[@Kwestyon]

Congratulations!

[@georgieremapillo3374]

Thank you, Kwestyon, for providing this video. It helps me alot 😊 Philippine Call Center Institute-Makati City Batch 2023 Trainer: Marlon Gray

[@CurtyAlexandriaZara-ud9wh]

Thank You Kwestyon, For providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the inticacies of the BPO industry. We greatly appreciate your insights and guidance. Philippine Call Center Institute-Makati City BATCH 25 Trainer Wilson Ortiz

[@cholozxc3587]

Hi Candace! I hope u make a video/tips on how to say to the customers that you will sending them an email after the call and you want them to give you a yes response without actually saying it😑 Kakagraduate ko lang po ng nesting and i feel pressured because my teammates was getting a lot of yes responses to their email so fast this week. I've got a lot of tips from your vids po and this is my first time to make a comment because i know u can give me/us a tips. I hope u make pansin to this po🥺 And also i hope u make another vids from Candace and Tabitha Ratched♥️

[@jhuliamaealip]

Interview ko na bukas huhu wish me luck! I've been watching your vids for days and madami akong natutunan I know makakatulong sakin to for tomorrow's interview 🤞

[@jhuliamaealip]

update: I passed the final interview! Mag start na training omgg thank u so much for all of these helpful vids!

[@Kwestyon]

Congratulations!

[@ma.barbarasevare3432]

Philippine Call Center Institute -Makati City Batch 8 Trainer Wilson Ortiz Thankyou kwestyon for providing us this informative video it truly help us a lot especially like us first timers to have a weapon and not be scared during an interview. I hope this tips assists us in our future employment in a BPO company . we truly appreciates your intuition and tips.

[@samuelbandolajr7594]

Is it safe to say that hiring in call center nowadays is more strict than before (cmiiw) ?