10 Years of Owning a Computer Repair Business: Fix Tech and Break Yourself

[@SalemTechsperts]

Check out Bambu Labs Black Friday Sale! shorturl.at/cms7U

[@istvancsap3513]

6:45 the greatest eyeroll that ever lived just happened right there i feel :D:D

[@rufen78]

Wow, those are very reasonable price, even on the Canadian site! Now if I just had the space for one... :(

[@jaraisz06]

Hi i am from Romania and i only sale Dell latitude Laptops , i think they are the best SH laptops to buy !

[@kira-us4cr]

was that dell latitude 5310

[@RenatoG1848]

This man just gave us financial advice, mental health advice, and just general life advice for free. That’s why he is the greatest technician that ever lived. Also that skeleton has paid for itself 1000 times over.

[@jesuswii1996]

Bro out here repairing our mind, our hearts, our wallets and our gooch filled cheap gaming laptops

[@xtrapnation]

The Greatest Repair Business that ever lived..

[@CatlovingNB]

I second that

[@jacobgames3412]

I minute that

[@EastAsiaCreativeMedia]

yea and he is running out of the corner of a sandwich shop

[@selfdestructivef0rce]

I hour that

[@huskyboi27]

I day That

[@natsudragneel188]

As a veterinarian and owner of my own small vet practice (in which I am my own secretary, accountant, only physician, customer service and IT) I really felt this video. Specially the whole fluctuating income and the whole not knowing what you can actually afford or not

[@fyinghigh1868]

That ad was so calming, I watched the whole thing despite knowing it was an ad.

[@somerandomguy001]

what ad?

[@fyinghigh1868]

@@somerandomguy001 Exactly.

[@MikotoMisaka161]

NAHIDAAAAAAAAAA

[@ruitakanashixD]

Wait it's an ad?

[@LordTrashcanRulez]

There was an ad?

[@Holycurative9610]

Further to my earlier comment I thought I'd say that I've stopped the repair business now, I'm 56, and have retired but I actually found a part time job gardening and it was the best thing I ever did. My physical and mental health is far far better, the money ain't everything but I'm comfortable and have no worries but it took a lot out of me getting to this state.

[@ricricricricric]

As a mechanic, I can quit brake clean anytime I want I’m just not ready…

[@Saramon]

You really shouldn't huff that stuff

[@ms1595]

Car mechanic here. Same with cars. I touch it, whatever happens with the car from there on was my fault. I make a oil change, two weeks later the radio dies: My fault. Tire flat. My fault Aircon stinks, my fault. So I feel you there but we keep on working. Also same with friends: Hey can you look at my car. Can I come to the workshop, just something quick. I really got to supress that and I usually don't do work for friends and family. Or only hidden so they won't know. Once I had the car from my mother in law and did a few things on it while I used it. Some maintenance stuff and changing some minor things that were broken.

[@Holycurative9610]

I was 20 years in laptop repair and even now people say "I've got a problem" or "could you look at this quickly" and it's always for free because you know the person or they're family. My dad was ringing me every day with some problem or another and in the end I had to say "Dad, I'm trying to run a business and don't have time to spend an hour or more on the phone with you every day." People don't think sometimes what it's like to keep being asked to spend your time working on their problems instead of seeing to your own.

[@LowlifeTiger794]

My dad had the same issue, he started his career off as a mechanic, shifted to auto-electrics and then finally to woodworking. When I was a kid, we always had the neighbours knocking the door for his help, my uncle was terrible for it too. Any issue with his Porsche, he’d get my dad to try and fix it to save himself a few hundred pounds. And my dad always felt bad saying no, so no matter how busy he was, he’d always try and help

[@massimo79mmm]

after 21 years of artisan job, i’m mentally and physically tired. i understand you perfectly, dude! anxiety,”from this moment it will be your problem forever”, i need it for yesterday…

[@familyguy610]

I worked at Best Buy as a Service Tech before the Geek Squad acquisition. Then for the next 7 years as a Geek Squad tech, 2 of them as the DCI(supervisor). The prices that were charged for basic services were insane, totally working on the mentality of 'where else are they going to go?'. I did whatever I could to help customers within my means, but being in a college town, we were always insanely busy. Sometimes quoting 3 weeks for in-store repair. Our store was referred to as "Restore Monkies" as we would offer more reimaging than virus removal due to the turn-around time involved. I had always wanted to start my own repair business, but the repairability of the "disposable" tech hitting the market in the early 10's stopped me. That and kids. Sometimes I miss the craziness. Sometimes.

[@SamSimaX]

This life sounds very rough, and i'd like to give you both the Greatest Hug That's Ever Been Given

[@AnitaCruz-g8d]

My entire week's stress can be relieved by watching just one video from the finest technician in history. Thank you, guy.

[@Julian_Boldt]

I work at a lagre Hospital in Germany as IT Support (Helpdesk and Onsite Support). Your Videos were a large inspiration for me. I love talking to People and figure out what the problem is. I love your vids ❤:) Thank you

[@TheApatheticGuy]

I grew up in my dad's computer repair shop. Going there every day after school and helping him even on off days really got me started on my career in IT and kicked off my life-long love of computers. His original business license was actually signed on September 11th of 2001. He stopped doing the PC repair around 2017 or so, said it was easier for the majority of people to just throw what they had in the trash and get something new than to repair it since cheap smart phones and tablets had become ubiquitous to replace the home PC. The computer repair shop is one of my most fond memories.

[@AlexValliMusic]

I worked at Staples about 10 years ago in the tech department, I was a bad salesman, but I did manage to help some people with getting their computers fixed. The stupid thing is all they really do is to "Fix" the computer they hook it up to their network and their "Repair center" connects to the computer and does whatever they do. I had an elderly gentleman one time come in wondering why he couldn't hear his KZbin play audio, simple fix, turned out he had the KZbin player muted and he didn't know it, I got in trouble for not charging him to show him to unmute KZbin. Another time a customer came in asking about her computer repair, I checked the notes, my tech couldn't figure it out, so I did a google search based on the error and it turned out the windows service for an audio thing wasn't starting with windows, Started it up, rebooted, error went away. She did pay for the service, but I absolutely hated when customers would come in to get their computer "fixed" and there would be almost nothing done and we'd charge $100's for doing nothing. Made me absolutely mad.

[@craigfelter]

As a young man, the shop I worked for had lots of PS2/30's, PS2/30 286's and the occasional 386. By the time I left for college, the cow pattered Gateway boxes started showing up, and the decline began. Like Al Pacino said in Scent Of A Woman, "I've been around, you know." IBM would sell you parts. Tandy would sell you parts. Apple was still a pain in the ass, but repairable. But a man could make a living doing this. Customers knew it would be a week or maybe two until they got their machine back. People who spent $2500 in 1980's dollars didn't freak out about spending $250 to fix their computer (And in 1990, kids, that was a lot of money.) I sure as hell wouldn't do it now. Too much drama, too many suppliers, overly complicated builds, non existent QA with parts, and cheap impatient customers. But if anyone wants to hear the about the excitement of pulling CPUs before the wonder of ZIF sockets, I'll tell you all about it.

[@ErikLozemanHGL]

I can relate to almost everything you say. I run a computer repair business in the eastern part of the Netherlands. Everything you mention is so recognizable that I’ve even watched your video twice. I wish you all the best and always greatly enjoy your videos. Keep up the good work!

[@chapel976]

Have you ever considered going into corporate IT? I was in consumer repair from age 18 to 22 at CompUSA and pivoted into corporate IT and my mental health is so much better. It provided me a gateway to enough wealth to own a home in this city.

[@chapel976]

Also, if you’re interested in looking into that, let me know. I still provide my community services, but now I can afford to give away free parts and services to those who need it. Plus, my depth of knowledge is so much deeper than what being in consumer repair could provide which can benefit those same consumers. I’m local and can discuss my career and growth if it could help. Plus, that increase in depth can help to justify your higher costs as a consultant going forward.

[@GhosPoison]

@@chapel976agreed

[@pinakprajapati7000]

The Greatest Technician ever lived🔥🔥🔥🔥

[@JulesMauuary-Maetz]

I consider the Dell Latitude 5410 as a good PC if: - It has OK specs. - It has good build quality. - It is easy to repair. - You can replace/upgrade the RAM, storage, battery and charging port. - The electronic components inside of it (Motherboard, CPU, etc...) are reliable. - It has a good cooling system. BTW 5310's and 5310 2 in 1's are probably good too but I'm not completely sure.

[@luner_madness]

Used to work at a certain big box office store that also did "computer repair" and yeah big wigs rather sell you a new $800 computer ( warranties, add-ons, and all), than attempt to even fix your computer, even then they will up-sell you on the repair as minor as it is. that manager is looking for numbers not results lol. As someone with a degree in tech and loves tech, everything wrong about the industry hurts my soul

[@simonasgaming9190]

I don't comment on KZbin, but I want to say big thanks for your honesty of what you have to go through owning a Computer repair shop. This video really gave some useful knowledge of how difficult this can be. Stay strong!

[@dashbro355]

Only one video from the greatest technician that ever lived is enough to cure all my stress of the week. So thank you man.

[@warrenlanham9088]

Hvac tech with over 20 years of experience here. Me and every other tech in every other industry that I've ever talked to about the topic tends to say 2 things. 1. Some version of "once you touch it, its your baby." 2. Some version of "I no longer do side work."

[@mantazzo]

That "Quick question" part hit home HARD... Very enjoyable video, to be honest. Thank you. I would be interested in something like "what parts would you generally recommend for computers/laptops" and something like that. I took some of your advice already and I am impressed.

[@J.Wick.]

My mom had a Dell Inspiron just like that. Got it brand new. I remember really wanting one like it when I came to visit. Seperately, I am a Flight Simulator Technician. The little home built type allll the way to the Big 60" Legged Level D Full Flight, Full Motion Sims. Much of what you speak of is also true for us. Even 5yrs after delivery of a nearly 10 million $ simulator....guess what? Parts become extinct, hard to find, or flat out unobtanium..Many times you have to get REALLY creative with your fixes. Anywho, love your videos man...Keep up the good work!

[@kait0ba]

The greatest technician that ever lived

[@MissyCrane]

Latitudes can definitely have an attitude sometimes, but they’re not too bad. I’m IT for a school and our staff use the 3410/3420 models. I still use my 3400 and the corners where the hinges are started to crack and chip. Other than that it’s been a beast. 3410/3420 models frequently need DC charge port replaced from all the in and out (😉) with the charger. Sometimes the TP flexes too, but all easy fixes. Love your channel, it’s relatable and keeps me laughing so thank you ❤️

[@dillon_r_hansen]

You are a chungus savior keeping those going.

[@MissyCrane]

@ I have no choice hahaha

[@mattnippins9675]

Big tech (and the corporate world in general) squeezing out the little guy while screwing the consumer at every opportunity. Admirable pivot in your business plan and fab content!

[@noahpiskor2842]

i always repaired my own stuff, with f ups ofcourse. Your videos, even if i just watched them for the fun factor. have passifily learned me so much! thank you and keep fighting the good fight.

[@bulldogboy100]

Wish I could do more than just like this video, the advice you have given is absolutely spot on and shows just how much compassion and empathy you have for other people. Brilliant stuff!!

[@rodrigogregoriodelasheras5246]

You raised a great point, I am a photographer and all this information came true. People who know you ask you for a free favor. Thanks I realized what to do and saved my life. I use to be a Computer Enginner. That why I look at your videos.

[@tojiroh]

Despite the stress and the bullshit, you still take time to talk us through the struggle and dispense those hard earned pearls of wisdom. That's why we love you... And by "you" I mean Lupe. The greatest third party life partner that's ever lived. ❤

[@alexandertsema9500]

Aw man. I'm not owning a tech shop but I spent a lot of time of my childhood setting up or fixing some computer. When some other kids were playing games on their new PCs or PS2, I was stuck with a win98 PC and a NES clone up until... 2005 or 2006 maybe. So I learnt a lot of how to use Microsoft Word and other office stuff, how to install Windows, how to debug and pinpoint problems with PC. I didn't had a lot of games on that old PC so I "played" with the PC itself instead. Also, my mom is a teacher, and I also did some tasks for her like fixing a printer or creating a power up presentation etc. And because of that, I was THE guy to call when someone have had any problems. My school was using me to set up PCs, digital board, make presentations etc (I was allowed to skip the computer science classes because of the fact that they didn't have anything to teach me, huh). My relatives always were using me as a free way to fix something, especially when you come visit they on holidays, and I was spending my free time fixing their stuff. Friends of my parents were always asking me to help them, so I had to go to their place to help. And still to this day when some distant relative suddenly pops out in a social network, they are always asking some tech problem. And when I visit my parents, there is always something to be made on their stuff, to fix or to help them in any way. And moreover, when they don't ask my help and call some tech guy, it's even worse! It almost every time ends up with they being frauded, so they call me afterwards to tell what happened. Like when some moron charged A LOT of money for basic cleaning and changing thermal paste and didn't even fix their PC! Or when some other moron just swapped their GPU for his and didn't even told them! And the PC wasn't even needed a new GPU, there was a software problem! And his GPU was worse! So because of this "techy" background I always appreciate the time and work of good technicians when I have to ask for their help. Not only in digital stuff like changing a screen on the phone but also in my other hobby -- bicycles. I remember when I asked the guy to fix my brakes, and he was saying that those are not the greatest brakes in the world, and he could disassemble them, look at their condition, and reassemble again, but that may not fix the issue. And I was OK with that. So when it didn't fix the issue, the guy even told me that he doesn't want my money, because it didn't work. But I insisted anyway, just for his time, and because we were agreeing on the fact that it may not work before I gave the brakes to him.

[@BallanOff]

I'm so early I might find my wife's affair partner in the closet

[@4crafters597]

"Work friend"

[@ricricricricric]

@@BallanOff too late in the year for the pool boy to be working

[@istvancsap3513]

nah, Lupe never stays for more than 5 minutes..... think about all the females he has to "visit" at any given day

[@jacobgames3412]

He's already with another one

[@scar6073]

Ayo

[@Byokugen]

While all you said is true, I still enjoy doing it. I'm in the same field as you for 15 years, and yes people became worse to deal with over the years, I still love fixing shit

[@crispypataters]

Mans shop is near a subway? Damn, dine while waiting for your devices to be repaired. Pretty Cool!

[@jeffb.6642]

Not only near the subway, it's IN the Subway. And IDK about you, but I'd imagine that he's probably so sick of it that he can't even stand the smell of it by now, lol. I know I would be.

[@TonyKirkland]

Totally accurate. The part about holidays and family... brought back irritatating memories... That, and being THAT friend. I've had exs call me 5 years later in a panic, 10 at night.. blah blah laptop blah. I felt every word, brother. EVERY word.

[@katokun380]

As a guy working at a computer shop I know how it felts when get ask such simple question by an elderly people and to answer it takes like an hour just for a simple stuff feel ya there man

[@brianm2578]

Just brutal. In general people really only care about themselves. The one thing I can do today for you is make sure my tablet is running your KZbin videos today, all day until I go to bed tonight. I appreciate what you do and the effort that goes into your channel. It might just be an extra source of income for you, but it helps a lot of people and brightens their day. Cheers

[@jeffb.6642]

He has 1.5+ M (well deserved) subs, so it wouldn't be a stretch to say that YT is his main revenue stream

[@hedgehogs]

I owned a repair shop from 04 to about 2012. Everything you have said is 110% true. I was thinking of starting it again on the side. Perhaps I forgot about the anxiety issues and the random "how are you" messages lol. I work in the material handling industry now and our techs face a lot of similar issues. Awesome channel btw!

[@brightglow]

Working at an MSP for the residential side of the business was far, far worse than any managed service side, it feels like an inevitability to switch for most repair shops

[@jeffb.6642]

I work at an MSP and we refuse almost* all walk-ins from residential customers that think we are another Geek Squad *only exceptions are for people that know the owners of the business, or work for one of our business customers and have personal machines that they want us to look at - ofc we still charge them our standard rates but Grandma Jones off the street who wants us to recover data on a crashed machine with BitLocker enabled? Hit the bricks

[@Chris_Smash]

10:30 matt gaetz as AG gonna protect himself from being a PDF file instead of acting for we the people 😔

[@GSBarlev]

Of course Gaetz isn't going to protect right to repair-he just wants the younger models.

[@ohhaisman]

Working in IT and helping friends/family with repairs, I’ve thought about opening a repair shop some day, so watching your channel has definitely opened my eyes

[@TechTricksGaming]

00:35 bro cooked, roasted , deepfried💀😑

[@MG.Fishing]

As someone who owns a small repair shop in a tiny rural Russian town I can totally relate to most of the things mentioned here. I love it though. Not making much but I love my job.

[@dillon_r_hansen]

You know GM has a real good play on this whole “replace the assembly bullshit” and I’ll give it to them for one reason. All their parts in their assemblies seems to crap out right around the same time. GM trucks and their fuel hangers are the perfect example. The fuel pump hanger assembly is all plastic. The metal pins and wires inside eventually corrode and fail if the pump doesn’t first. GM will only sell you the complete assembly and that’s fine for me because I can’t get cornered into replacing one cheap part on a terribly spec’d out assembly that will continue to have other parts fail. It’s an extreme example but relatable and real to people due to how many of those trucks on the road have and will have the issue. Doing the lords work sir, appreciate the videos.

[@alexandrecouture2462]

So true! What people who aren't their own boss don't understand is how hard it is to make a living with a small business.

[@Spozinbro]

Much respect and thanks to you for keeping up and putting up with everything everyone throws at you.

[@zyeborm]

If you print your spudger on its side the layer lines won't be on your chisel face. It'll be stronger and smoother than even the greatest technicians techniques.

[@retirednavychief6983]

I don't have the courage or business acumen to ever open a repair shop, but I do enjoy fixing things for my family and friends. I made the mistake of telling someone I worked for(the principal of the High School I taught Agriculture and Mathematics at) about repairing. Within a few months I found myself fixing HUNDREDS of broken Chromebooks, along with maintaining 3D printers, farm equipment, automotive repair equipment, and many other things the school couldn't afford to repair or replace. Sadly I finally had to walk away from the entire situation. And just like you stated, it led to feelings of guilt about and even depression. Luckily I've been able to help out just as a hobby; now I find old broken stuff, fix it, and just give it to people who need it. I usually get something in return, but I never ask for payment. Having a small retirement and sharing my living expenses with solid friends gives me some free cash to do that.

[@uther10]

Man, this is depressing. I guess I need to just quit and go lay down and never get back up.

[@ChamaneKing]

that was so depressive, i'm scared of touching my laptop now so that no technician will have to repair it, and commit s**cide because the replacement part was too expensive for him to make profit on the repair

[@MarantzSt153]

Damn, 20 seconds ago is wild.

[@TechOverwrite]

Such an awesome (and raw) video - thanks for opening up, and I hope you're doing alright man.

[@SteffDev]

The Greatest Technician that's ever lived ❌ The Greatest Guy ever that's lived ✅

[@frondulant]

I quit years ago. The thing that broke me was the "Quick question ... ". You're a good man, sir - better than me - more power to you.

[@Vixoity]

you know its a great day when the greatest technician that ever lived posts

[@YodaIamnot1981]

Coming from the hobbiest and the professional level of PC repair I also have to agree that communication is key. Also, the industry does take a toll on your mental and financial health. In my experience it comes with the territory. And you’re right, no repair shop makes millions nowadays. It is often something that just gets you by. I don’t know about you but I do it because I do it because it is what I know and sometimes I find people that bring back the meaning of humanity. And I still find the strength and passion to find what brought me to do this in the first place. And yes, you never stop working when you’re good at what you do. Such is life.

[@BaronCAD]

I had this 'doom' feeling myself a few weeks ago when I tried to bring my Framework laptop in to the Cambridge Microcenter for a simple bent battery pin repair.Turns out, nope, they don't work on 'exotic' equipment - only big brands with whom they have a contract. I'm usually OK fixing the basic stuff myself, but this one really got to me. Felt like they don't care about me, the customer, who's given them many thousands of dollars of business in the past.

[@TheTrulyInsane]

As a technician myself, I have always believed and taught new guys coming on, that you must first fix the customer before you fix the product. If the customer isn't happy, no repair you do will make them happy. But if you can fix their mindset, any issues you come across while fixing their stuff, they will be understanding and believe that you are doing your best to help them. If you want to be a good technician, of any kind, fix the customer first.

[@RXR25]

I feel like I really needed to hear these words of encouragement. It's very inspiring to see how hard you work and how much dedication you have to doing your best for everyone. Thanks so much for what you do for your community, and everything you do to entertain us.

[@alfonsotianzon5475]

God im so happy i stumbled upon your KZbin short this year. Much love to you and Lupe man, we’re all rooting for you guys!!!

[@gabriledyt]

As a friend of a tech repair shop i know that what you are saying it's absolutely right

[@GSBarlev]

Inspiron 6000! That was my first laptop! Got her in '05, installed Linux (Dapper Drake!) in '06, daily drove her until 2013, and she still boots to this day-I use her as a CNC controller! Super easy to work on-as you show-and IIRC the CPU was socketed and could be swapped out. They literally don't make them like they used to.

[@absolutewisp]

10:50 I sincerely hope the EU finds *some* way to make a good right to repair law and that it'll force US companies to stop being stupid too (it's easy to say "we can't sell you just the battery" but it becomes way harder if they do sell standalone batteries on other markets)

[@G0nZ4Low]

"Hey, how are you, quick question", and my answer when a conversation started with that was "what did you broke?". If the answer was nothing, my next question was "what are you about to break?". That and when a conversation starts "hey, you know about this stuff..."

[@FinchPG]

Repaired the HHD to an SSD and upgraded ram from my dads iMac thanks to your videos as inspiration. Thanks!

[@JamesBondJr]

BRAKING NEWS !!!!!! B'laster 16-PB-DS ProStraw Powerful Rust Penetrating Catalyst and Lubricant for Use on Automotive, Industrial, Marine and Plumbing Equipment, 11 oz works on hot chassis no sparks no smoke just to let you know =] used on live light socket no problem =] did it hehe

[@playpradhan2664]

Andy after watching your live stream And seeing the specific "not answering IT question" It tells your pain in your head.

[@evilrslade]

10:42 yeah pretty much. Great video.

[@familyguy610]

10% repair tech, 90% counsellor

[@gagglegames]

God I remember getting one of those exact inspirons back in uni, used, as a makeshift gaming machine... with a low end quadro. 640 x 480 Borderlands 2 ran smooth as chilled butter.

[@techhelpresource6766]

The majority of computer repair shops that I've known will also delve into business IT. In fact most of them completely pivot to business only and leave residential behind. It certainly helps even out the financial aspect, because you can enter into a managed service arrangement. Meaning you bill monthly for service, so always have a flow of income. That said, you can keep the residential aspect of your business open and take on some business customers as well. You also don't need a degree in "IT" to do it. There are plenty of businesses out there that have no clue about anything computer related but just need some guidance. So take on the businesses that fit your level of comfort for the knowledge and as you said here you can watch KZbin to add to your knowledge as you encounter more demanding scenarios. The communication piece does not change though. Whether business or residential customers make up your business, communication will always be key. LOL, too funny. I actually stop watching to comment literally right before you touched on becoming an MSP (managed service provider). I forgot to add, great video. Thanks for continuing to spread the word on what the repair industry is really like for the independent shop owner.

[@TheGameBench]

What pisses me off most about this issue is that it's not due to anything like progress. That often happens to industries, and can't really be stopped. However, this is due to anti-consumer companies, and since the government doesn't have anyone that understands tech, we have no real regulation to prevent it. Which is especially frustrating since we already have a system in place to emulate... from the automotive industry. Regardless, you're right... it's not going to change without a change in government. Half of the problem is ignorance, the other half is that they generally benefit from it as well. Despite that, I'm going to continue offering repair, even though it's not my main source of income.

[@godofgaps-w2n]

that big dell laptop is so old, I worked for a company that had those like 15 years ago

[@jdmaltezza]

Preach brother preach I've been doing PC repair for 25 years now and yes everybody that knows I work on computers or technology will give me a call out of the blue with some random type question and I will help them every time keep up the good work bud

[@MysticalWafflez]

When I did repairs for a college I worked at, I had to charge over 200 bucks for macbook screen replacements. The only thing damaged was the LCD, but of course, I need to replace the entire display assembly which costs $189. The same day, a dell latitude falls off a desk and breaks. I order the replacement, it's $50 bucks with shipping. Explaining to th customer that a part costs so much because of the brand was the hardest thing I've had to do as a tech.

[@mattb.2359]

Couple of items that I would recommend for the A1. I would suggest you print some form of order tube holder for where it goes into the printer. Helps reduce the strain from having the ams off to the side. Second of all, a poop bucket. Unless you like cleaning the countertop afterwards.

[@ZeroAbsolution]

I work as an IT Systems Engineer in a hospital university and we (almost) exclusively give out Latitudes (With some exceptions like XPS, Lenovo X1 and such). We also have 4 years of warranty (except on the battery, which has one year). And the warranty / repair cases are relatively rare in comparison to MFFs and other notebooks. There are some odd cases like an additional m2 bracket that was on the heatsink and so burnt into the plastic, but Dell warrantied it. And usually the contact with Dell goes relatively well for warranties as well if it isn't something we can't fix. The Latitudes are pretty easy to work on and work with in comparison to some HP Zbooks and the newer ThinkPads and Carbons (especially since some only have 1 m2 slot for some reason). We had 3590, 3550 and recently moved from the 5540 to the 5550 and honestly couldn't complain. The only complaint I have is that they want to move on to soldered ram with 1 udimm slot free and that we have to use Dell certified repair parts if we want to keep the warranty, which is extremely bothersome (and expensive).

[@Angin-pd3ng]

Been using dell latitude 5410 for like 2-3 months I think. Bought it second hand. It is pretty good for now, only the annoying thing is recently it is having coil whines during boot, and last for about 1 second, and it sounds like when you grind a fork to a plate.

[@ladyrayrays]

As someone from a small town whose mother is an elderly caretaker and i'm known as the 'tech' person in the family. Your 100% about the guilt being a hellish landscape. Every time I would get shoehorned into helping somebody, all i can think is, today is going to be the day they have an issue that I can't help them with. The goofy ones where they didn't hit the power switch on their pc, need help writing an email, or they activated a setting on their tv and need it off are fun and dandy. But i'm not an IT person and trying to explain to ppl my CS degree is not IT support is a trip.

[@joeyabb1965]

I work for a large hospital group in Boston, even when I go to a doctors appointment, I get asked to look at Epic, a monitor, a printer or something else IT related. I’m like, i’m dying here people but yeah, I’ll fix your issue.

[@rocket2739]

10:40 I can see the pain in that grin

[@briansmith381]

Yup accurate I fix/ repair computer as a hobby but i swear every time my family calls or a relative they end up asking me to help em with their computer,phone,etc

[@wndwsdx9]

One day it will be "The Greatest Walmart Employee That Ever Lived".

[@thomasheerjr9268]

I always pay friends for work done, and usually pay what they ask without question. Time is money, and to respect someone means respecting their time.

[@matchalatte_77777]

thanks for this video, man. i love these long forms of content

[@kauryoutubekonto]

im 13 and my lenovom g50 80 is older than me. They dont make them like they used to!

[@PoLygon05]

The Greatest Technician that ever lived 🗣️🔥🔥🔥

[@Novi-h7w]

I don't own a repair shop, and I'm technically not a technician. But as an IT guy, I get lots of those quick questions. Varying from installing an app to "my ssd was giving me a warning on health percentage, and I did nothing about it for months, and now it just died, but I need the data on it!" And don't get me wrong, I love helping others, but people need a break sometimes... It's just a burnout sometimes

[@ChadyotheWallnut]

I'd use robocopy to extract that data, setup a script once and it's clicky clicky and it'll give you a summary in text file of what files failed to copy. It's fantastic.

[@MooreLeather]

Self employed for 20 years. Know exactly where you are coming from. If your mom didn't place so many orders for S&M bondage equipment & sex swings I'd have closed shop years ago 😇 Joking aside, keep doing what you're doing for as long as you can... you're the only thing stopping Lupe from hanging around street corners in a dress at 3am (as a job I mean, he still needs a hobby...) Look forward to your next video & hope things pick up for you soon...!

[@LyricLikeKarma]

I can't lie you are,"THE GREATEST TECHNICIAN THAT'S EVER LIVED" but I noticed 1 missing keycap on your keyboard in 15:24. Now explain that!!!

[@iSaggitariusYT]

The weekly come back of the man that teaches us that the smell of gooch helps you get cooch. I've work as an employee in costumer service and sales and by far the worst part is the people. You really have to be built for the job because dealing with people is an art. The amount of times i was blamed for defective products or "selling them something they didn't asked" was to much to even count. And on top of that dealing with coworkers is just as anxiety inducing. That's why at first wanted to open a repair shop, but then I've remember that one time I work at a cellphone shop that also offered repairs and I having to receive all the bullshit that was intended to the technician was really bad. So my plan is to open a stores of used and refurbished computers and laptop. ZERO repairs. It sucks because there's people that really need the help and are nice and understanding, but then are 5 idiots that blame you for everything they did and didn't do. Also, it's nice to hear that your mental health it's better. Be strong Andy and Lupe.

[@GhosPoison]

10:11 I felt that 10:22 I felt that even more The thing I can say is that by expecting the worse might lead to us being presently surprised if he does fight for right to repair 🧑‍🔧

[@cokeelite12]

Side note that Prometheus and Bob picture is a throwback.

[@marceljamal]

Dawg,please don't dininstregrate yourself out of existence!What will this world become without The Greatest Technician That's Ever Lived?

[@95mjl]

This guy came into my house and said he’s my wife’s best friend,(didn’t know she had a male friend), we watched this video together. (I’m hard of hearing tbh)

[@patrickmorrissey2271]

Nice job. That is all very good advice.... I work for a big company as a technician.... There is more self-termination than you might think. I always kind of wondered, is there really more? Or is it because we're so big?? Do we just hear about it more often??? Are we maybe the same in self-termination rate??? I guess not, I had never heard that before.... And yes, you will own it forever. Don't ever tell someone you know how to fix this or that.... Keep that information close to the vest.... Also, I daresay, 1 year is waaay too long of a warranty. There is a repair guy near me... He reminds me of you, he's younger, he's pretty good, he's good at explaining that hey, this is what you have, these are the options, I can't do this or that because I can't buy parts... Or this option, I can't recommend, because the parts are SO expensive, in good conscience I have to tell you, just go buy a new one.... He's pretty cool. My point is, he is 30 days on any repair. And a friend of mine took like an android watch to him, and he told him straight out, there is zero warranty on this, some functions might not work, it's your call. I recommend you go buy a new one. If you want me to put a new screen on it, I will, but no guarantees..... I do agree, you kinda gotta just learn how to fix stuff. I mean really, My Dad's wash machine was broken... I watched a KZbin video and fixed it. When I was young (besides walking uphill both ways in the snow to get to school) there was no KZbin. There was nothing. There was "Go buy a new one". If you have wealth, that is fine. Today, if you do not have wealth, KZbin can literally save you thousands of dollars. Your videos are so slick, and funny, and well produced, and very good. And obviously I appreciate that, but what I appreciate even MORE, quite honestly, is a poorly shot, poorly lit, shaky camera video with poor audio where a guy with 50 subs shows you how to fix a Kenmore Washing Machine..... I am SO thankful this dude took the time to film it, and PASS ON THAT KNOWLEDGE. It's priceless..... I know, he never touched anything and fell to the floor like a skeleton, and he didn't make jokes about my mom's box, but... He did help me fix that washer....