$100,000 Neve Console - 6 Month FAIL and Fix!

[@fctotal]

Right off the top - the pink bubble wrap is generally ESD safe. The clear is not. Stupidly amazing that Neve put the non-ESD protective bubble wrap in direct contact with the circuit board. ESD damage can lead to latent failures down the road. They don't always have to be catastrophic failures up front. You may want to let their quality department know about this and ask if they can cross ship a new one to you. Oh and FU Glenn!

[@freepadz6241]

Bet you're fun at parties.

[@TunaSoda]

I thought that as well, I wonder why they did that

[@fctotal]

@@freepadz6241 Really? That's the absolute best you an come up with? Must be a bass player.

[@freepadz6241]

@@fctotal let their quality dept know about this and see if they'll ship you a new one. Do you have any idea of what kind of hopeless spod you'd sound like making a phone call like that.

[@mrcoatsworth429]

​@@freepadz6241 Dude is trying to be helpful and you're the one making stupid comments. And... he's the one who's fun at parties? Right.

[@Betrayedbyreason]

No more porn(see through showcase or whatever) on the Neve computer! --Sincerely, The Neve Guys I think we’ve found our Butthurt of the week!! --The Neve Guys I’m just messing around. Glad you’re back up and running on your console!

[@deepburrito]

suno.com/song/3145bd6e-74ee-4910-911d-29d73a26cf9c We have a song for that....

[@fredflintstone8048]

🤣🤣🤣🤣

[@CriticalThinker-42]

@@deepburrito 🍺🍻 Good One!

[@clintmapes8454]

@@deepburrito That is PRICELESS hahahaha 😂😂🤣🤣😂😂🤣🤣

[@ChrisHopkinsBass]

Speaking as an IT guy (yes even knuckle dragging bassists work in IT) I'd definitely recommend trying to clone the drive. Seeing as the OS is Windows 10 then it should be straightforward to clone.

[@KrashZero47]

Clonezilla for the win in this situation!

[@johndef5075]

I have a feeling this is gonna be a series.....

[@tozjesoir7190]

i hope so, he needs to learn his lesson

[@sand8908]

@@tozjesoir7190 what's the lesson

[@Bob-of-Zoid]

That looks like a Noctua fan (Their standard trademarked color scheme for decades), which are made to be quiet, but at that size and with the airflow required, it's hard to make one that is quiet, and why either a bigger one or two or more small ones running at lower rpm's are much better. That fan was made for "Thin client" servers, as found in server farms where noise isn't much of an issue.

[@fokeyjo]

I saw the same. Wonder if the new board might've had a BIOS/driver upgrade to fix the fan not ramping properly and that's why it's quieter

[@AntmanFelix]

Glad you are back up and running with your Neve! I love using my Model 24 from Tascam and they just updated the Model 24 to the Model 2400 with more inserts and bus processing. I may consider that in the future if my Model 24 kicks the bucket.

[@jloiben12]

That tiny exhaust fan looks like a Noctua 40mm. I can’t tell which specific SKU that is, but if that is in fact a Noctua fan… it may be small but it definitely will get the job done

[@khancolman8565]

One more thing; You and ai are roughly the same age. I‘ll be 54 on March 26, ironically, the same birthday as Leonard Nimoy. Nerds rule, my friend! G‘night (my time❩ 🎌

[@Chris_the_Muso]

Yep, most OEM CPU fans are way more crappy. Sounds like the original had a noisy bearing.

[@jloiben12]

@@Chris_the_Muso Well that’s why I like Noctua. They make some of the best CPU fans. There was probably an issue with the fan in the previous one and rack fans do tend to be louder because physics and their intended use case

[@Bob-of-Zoid]

@@Chris_the_Muso He may be hearing the one on the processor cooler, and I'm sure changing it with a quieter one is a breeze. Noctua isn't the only one who get the noise down by smart designs, I have a few Be Quiet fans That are only audible with no other noise going on, and not at all annoying then either. They cost quite a bit less too, and are also known to last I did although just find a month ago that their support is abysmal, staffed with either complete idiots or people trained to play the ignoramus and do everything they possibly can to not give support of any kind, and I only asked an easy question about an add on fan for my CPU cooler because the model# isn't on the fan, nor in the manual, and their product page for my cooler points at the wrong fan as an Accessory, and at one that is quite different, and can't even be mounted to my cooler! Turns out the right ones are still listed on their site (I figured it all out myself eventually), but no one there knew I needed a Dark Rock 2 135mm, and not a Dark Rock 4 140mm, and they don't even know the Dark rock 4 coolers (mine) are not Dark Rock 4 PRO coolers, and it literally took me more than 5 emails until they finally realized it, and then instead of apologizing, and taking responsibility they literally described "Your error" to me in my own words (Copy paste?) even though I was the one who told them!! And the whole time and every email had "Your confusion", or "you don't understand" in it and at the end "Issue is resolved" and "closed" when it was no such thing and clear they didn't even know how to read perfect english, and all due to their incompetence! I will most likely not buy any of their products again, and be switching to Noctua or similar, and keep putting the word out in the hopes they end on Gamers Nexus and others shit list for millions to see as having terrible and downright insulting product support! They do make great stuff for the money, but unless they fix their support, and word is out that they did it good, will I consider it, and put their support to the test first to confirm it!

[@Bob-of-Zoid]

@@khancolman8565 You replied to a post by someone who is not Glenn, nor stated their age! You may want to "Comment" top level, not "Reply" to someone else's comment, where Glenn is way less likely to see it.

[@WickedFesterBand]

Glad all is well. Would like to share a Fed Ex delivery story. Got a Squier Paranormal straight from Fender. Fed Ex left it upside down, headstock down, balancing on the top step of my porch with the corner of the railing being a pivot point against the box. Tornado warnings were in the area. Good job Fed Ex

[@christopherhorton4634]

Saw your post on Reddit. 😂 Unbelievable dude.

[@vorpalblades]

I refuse to use FedEx for multiple reasons. The major one being them sharing the video footage from the trucks with government agencies.

[@BobbyGeneric145]

The fedex driver that services my apartment complex leaves all packages at the edge of the parking lot.

[@WickedFesterBand]

@@BobbyGeneric145 Wow!

[@BobbyGeneric145]

@@WickedFesterBand ya, its terrible... And theres no way to complain on the fedex site that I've found.

[@CreativeMindsAudio]

05:28 - not sure the size of the fans, but noctua makes a variety of sizes and while not cheap, are quiet af. see if they make a fan the same size as what's in there. 3-5 days downtime is pretty amazing imo! glad it wasn't too long.

[@Uachtar]

it already look like the exaust fan is a noctua. But the main issue is the height is limited. they would probably be better with a blower type fan

[@CreativeMindsAudio]

@@Uachtar seems like the fan in question is the cpu cooler not the exhaust fan (which yes seems like a noctua).

[@thestudbq]

Thanks for the repair vid Glenn. The Cat5 cabling is making me think some things over.

[@MrTubbyToby]

Hey Glenn, really happy to see you got your Neve console up and running again!

[@travisspaulding2222]

Canadian customs is the worst. I work for an aviation company, and if I had a dollar for every time aircraft parts got hung up in Canadian customs, I could afford a Neve console, lol.

[@TheJLF65]

Fun story time: Back in the mid 90's, the company I worked for made a computer board that shipped all around the world... except Canada. Oh, we TRIED to ship to Canada, but EVERY - SINGLE - BOARD disappeared at Canadian Customs (the Canada side, the US side provided us with proof the boards made it into Canada). It got so bad that we quit selling to Canada, so a computer salesman from Toronto actually had us ship boards into Buffalo, and he'd smuggle them across the border for Canadian customers.

[@dckaelin]

​@@TheJLF65 I wasn't going to read this comment but glad I did

[@LorraineHinchliffe-vg5cb]

Canadian customs is undoubtedly bad. However, UK customs is on another level of crapness, when it comes to losing and breaking things. Then, we have ALL the taxes on top too😢

[@TheJLF65]

@@LorraineHinchliffe-vg5cb Most of our UK customers complained about the taxes, but at least they got their boards. I don't think we lost a single board going to the UK.

[@LorraineHinchliffe-vg5cb]

@@TheJLF65 You obviously haven't tried importing medical and electrical goods mate.... I have😢

[@sumedhhhh]

Happy Birthday Glenn!!

[@IainNitro]

Hello Glen: I absolutely loved the video. I have been in computers and I.T. for over 40 years (since I was in high school). I have used Linux, FreeBSD, Sum Solaris, etc. I am no stranger to computers. I think that Neve is the bomb in Audio. Thanks for the informative video, Happy Birthday early. I am Sept 15 and will be 54 as well.

[@khancolman8565]

Hi, Glen! I don‘t mean to be mean, but just poke a little fun, because I see this elsewhere all the time: ”1:40pm in the afternoon” is kind of funny! Please don‘t get me wrong. I love your videos, and thank you for your superb content! Greetings from Japan! 🎌🗾⛩️

[@ThePantangler]

I've enjoyed following the drama! FR though, major kudos to you and your team for turning a collossal setback like this into an opportunity to create more interesting content showcasing a side of studio ownership you don't really see or hear about. It would have been very easy (and warranted!) to make excuses for a change in productivity, but instead you buckled down and made lemonade out of those lemons. Cheers!

[@tuomashelin555]

I worked at a metal milling shop a few years ago. The drill machine that I operated had a small form factor ITX - motherboard computer handling the drilling software. The end product were 1, 5 ton pieces of copper that were meant for the cooling of an electric furnace. The computers operating system was Linux, that was running a Windows XP desktop in a virtual environment. So, like Glenn says, closed systems are not gaming desktop PC's, they're meant to do work.

[@timbeaton5045]

"...the world's most annoying studio fan...my God that thing sucks..." I see what you did there!

[@dreamjeb]

At least it's a Noctua :P

[@russellhltn1396]

Sucks? I thought the fan blows.

[@timbeaton5045]

@@russellhltn1396 Depends on which side of the fan you are looking at. Relative reference frames and all that!

[@kellypeterson2625]

We don't need much outboard gear. But it's fun to turn dials and move faders.

[@dessiplaer]

I completely agree with you own the usefulness of what seems to be obsolete equipment. If does the job well, it's not obsolete. As of 1999, the Hubble Telescope was running on a 486 25 Megahertz PC with 2 Megabytes of memory, but still does what it's supposed to do. Nice board btw!

[@AustrianReaper]

"This side up /|\" "Handle with care" *twirls it after picking it up from the curb*

[@mrcoatsworth429]

Now there is video evidence that shows that, if it fails again, Glenn might be at fault lol

[@PaulieMcCoy]

You should see how managers at package handling centers make their employees handle packages. You'd be appalled. They only care about getting as many packages out of the door, safety and package integrity be damned.

[@MaxwellGravelle]

Thought the exact thing

[@eriklarson9137]

Embarrassing. Imagine trying this hard? Find an actual hobby. Touch grass. Something.

[@hanshendriksen72]

If I'm not mistaken they changed the fan to a Noctua, it's what I use in my computers. They are very quiet. Glad it's working Glenn!

[@rickdeaguiar-musicreflecti7692]

Thank you for taking the time on this video. So informative :)

[@kindredwolves]

Love all your videos. Have you ever done a review on the DIY guitars? If not that would be fun to watch. We have already established that tone wood, and pickups don't matter so wouldn't a DIY kit guitar sound just as good as any Les Paul? Let's find out!

[@lexzbuddy]

Glenn says, "the best tech support ever". No blasting of anyone at all! It must be good :)

[@garrettendi]

Seeing the fun you're having makes me miss the Tascam DP-24SD I had before I went the DAW route. Reaper and plugins is much better than the DP-24SD but damn I like pushing faders and twiddling knobs....

[@cristianmoriggia]

Is the internet connection in the console necessary for something other than first activation? Because if it is not, I’d take it out so Windows doesn’t get to know if it has to update; also, props to Neve for using internal PSU, instead of a million pounds rack unit to power the console.

[@JoeBaermann]

Exactly, my digital mixer is on it’s own isolated network with zero connection to the internet, need local access for the computer I manage it with and phones for in-ear mixes. My studio PC is used for a bit more, but basically everything that I don’t need/want to have getting online is blocked, including Windows Update. No need to fix what isn’t broken.

[@jsndreams6194]

@cristianmoriggia ^THIS. I also see at 8:16 that this computer module is connected via ethernet...why is it required that this computer module need to be connected to the Internet at all? (either once or every use) --like, is this a closed system or not? I think Neve the did right thing by shipping out an entirely new computer (and quickly) -but yes, it seems aside from their custom module/interface, it's really just a mini-itx setup with relatively generic parts (nothing wrong with that and in fact, to your advantage if longevity is desirable for this beautiful desk). I'm left wondering if you let their support know that you are tech savvy, if they would've simply sent you a link to a drive image you could clone to a new NVME drive purchased locally. Possibly could've got this up and running again within a matter of hours versus days and avoid the hassle of international shipping. I'd take interest in the many comments here that advise ''making a backup.'' Maybe Neve would have their reasons to deny sending a copy of the drive image for cloning, but you can definitely create one yourself now (and likely ''fix'' your old computer module to have as a backup in the process). There's several mentions of your 'Ethernet to DB25' analog audio solution, which I'm curious to know more about- but gosh, why is there ethernet running to that computer module? Love the content, keep up the great work!

[@JoeBaermann]

And to add irony to it all, today we saw the effect of what happens when administrators of systems are noobs. Why the F did they let Windows Updates be automatic to begin with? Don’t they know that they should use WSUS or alike and test before deployment? Serriously! I’m happy not to work in that field anymore, to many that don’t care if they break shit these days stressed me.

[@johnskerlec9663]

Cool to see you got your Neve up and running man. I agree with keeping older gear running if you can. Still got my ProTool 7.3 in xp and still works. I've made a SSD backup with the complete system when HDD dies. I use Reaper/Presonus/and Cakewalk on windows 10 currently BTW.

[@C0nnie]

For that tiny exhaust fan, Noctua make fans of all sizes, may be worth looking into

[@zanzabar4ky7]

The stock one is a noctua. They have a trademark on that color combo.

[@RicardoMendes-e7h]

Hello there first of all i just wanna say I just love your channel every time I watch u you bring a smile to my face you don't talk bullshit its straight down to the point. I would just like to ask if you could do a review of the Mvave tank g amp/sim. And tell us either how good it is or how much of a waste it is. Thank you 😊

[@rustyksradrodzgarage7087]

Happy Birthday!!! I turn 54 on the 25th my brother!! Love the content. You have been an amazing help!!!

[@coreyshepherd8558]

external drives and bays are available. thanks about the "awesome" glen! Some guitarists were talking about crazy fantasy ideas.

[@toxicStudios21]

One thing I did think of to speed up the process of mixing is see if your daw has a remote app and get a cheap $100 tablet and you could have a virtual console

[@scottjohnston1028]

Get a USB 3 to NVME adapter and get some drive cloning software and you should be able to clone it to the failed NVME drive. A good test would be to swap drives and see if it boots. Is there a separate configuration backup for the console tweaks?

[@KrashZero47]

in essence, this is correct! I feel like the issue that happened here was an update that borked things. Happened to one of my PC's around the same time too. Clonezilla will work wonders here!!

[@JustinLesamiz]

You don't necessarily need an adapter. You could use a bootable copy of Acronis True Image (or something similar) and save an image to any external hard drive that's big enough. Then, if wanted, install the OLD NVME drive into the computer and reimage it with that. Then, just keep it in a box somewhere until needed.

[@jdc6681]

Gleeeeeennnnn! Back up your system configs NOW! 😆 Sadly, Microsoft is the Gibson of operating systems. Glad to see you're back up and running/rocking.

[@jeffreydanilko6657]

I would also like to point out that most of those old PCs, consoles and equipment with very old operating systems are usually not connected to the internet. So security is not much of an issues. At my studio our Mac Pro(PPC) only had Protools and logic Pro. The computer for automation and even the wireless keypad still worked and it was from 1982.

[@marklewis6837]

Glad you're back up and running. Love the content mate!!

[@Dan-of-NJ]

Maybe high speed cpu fans was symptoms of overheating cpu/motherboard and was predictive of unit failure...just speculating

[@thestudbq]

I was thinking the same thing when Glenn said the new board was way quieter.

[@kaszaniarz]

or maybe they just use Intel CPU, which are hot garbage... and will die if few months again

[@lucasshevy]

Hey Glenn, I have been loving your channel and has provided me with a lot of insight on gear, studio recording, etc. Out of curiosity, what would be the "picture perfect" guitar tone coming from a mix / sound engineering perspective, including the gear to create it? You seem to be very knowledgeable on what absolutely works, and what absolutely does not work. Just something I thought of that could be interesting. Because mix wise, everyone's "ideal" guitar tone must come with some sort of flaws, right? I'm not sure if such a thing exists, but could still be cool to think about.

[@gianlucatixson6621]

Glenn!! Now that you have the console, have you ever thought of doing POV mixing videos? Those usually get decent views and are pretty interesting to see as it allows to understand your mixing process better. Cheers!

[@RandysRides]

"You don't need fancy, shiny, top of the line gear to accomplish good results". As least that's what I've been yelled at and told. I forget the channel that says that every episode. hahaha !! (Yes, I heard the explanation...I'm busting your balls.)

[@bassplayer2011ify]

GLEN! I'm curious have you heard of the JHS Color Box. If not I think it might make a good fearless gear review. According to Josh the circuit is based a Neve 1073. It would be cool to see how it stacks up against the real thing. As a pedal its expensive at 500 bucks. But I think it could be a great option for a studio on a budget. This along with something like Focusrite gives you a mic/instrument preamp, eq, and audio interface for around 600 usd.

[@markospolar1577]

Hi Glenn, glad you fixed it! Now, about something you said... Expensive equipment in not necessary as long as you have enough knowledge. So, should we be asking studio engineers "How much knowledge do you have?" instead of the usual "which gear..." questions? Or is it safer just to listen to what they've done so far and if we like it, that's it? Really glad you have your board up and running. Cool. :) And f*** off you too! :) :) :)

[@eamonahern7495]

In terms of the software, I get it. I operated a cnc machine in a job one time that had Windows 98 as its operating system. PS. I want to apologise for criticising your cymbals for not cutting through your mixes. I think it's my ears because that isolated drum mix had great cymbals sound and good stereo positioning.

[@clayfoster8234]

The way neeve stepped up is impressive. Any company can be a great company when things go right. But it’s when things go wrong that you learn who they really are. (FYI this is the reason I love Sweetwater)

[@behold_band]

You mentioned your Cranborne (ADAT?); I've also watched Neve interview videos. The console you bought is providing harmonic distortion up beyond the 100k-200khz range. I'd be interested to see if the 1073 Pres through your Cranborne provide that Neve sound in the range. Or if you can just use the analog outs and if there really is a difference. Having those faders in front are everything.

[@TheStrykerProject]

Super glad that was easy to swap out and that customer service was, indeed, very good to you (as expected). Being down for 5 days sucks, though, but I suppose you took advantage and got some other things done? HHmmm?

[@soundman1402]

Which SCA module is that? I have the J99 (Jensen TwinServo) and the N72 (Neve) and love 'em both! Especially the J99! The gain/fader controls do not give you more transformer saturation, though. The gain knob attenuates the input signal from the input transformer to the gain stages that follow, so turning the gain up and the fader down does not give any more signal to that transformer. Consequently, the gain and fader knobs come before the output transformer, so you won't be saturating that, either. You DO get a cool effect by turning the gain up and the fader down, as the fader exists between two sets of gain stages; turning the gain up and fader down drives the first half of the amplifier harder, while the fader keeps your output under control, and yields a cool compression-like effect that I've used on snare and also worked really well on a rap vocal part. The only I can think of to get transformer saturation is to have so hot a signal into your input that it already saturates the trafo, and then you use the trim/fader to turn it down to not clip your A/D (but this runs the output trafo at a "normal" level); or, run it super hot and put a pad between the preamp output and your A/D. There is a TON of headroom in these preamps, and you'll be really hard pressed to overdrive them. They're really great, and I wish more people knew about them!

[@StonerSquirrel]

Happy birthday, Glenn.

[@HabAnagarek]

"you're system's hosed" as an American Gen X 80s kid, watcher of Rick Moranis and Dave Thomas, this made me GRIN.

[@gavinsaunders01]

If it works it works. Bang on, everyone is obsessed with latest and greatest

[@cizmar1972]

I'm in IT support and we have a few employees in Canada. It's crazy just trying to ship them computer equipment to do there jobs, even though we are not selling it. I have asked some of them to drive to our Michigan office to pick up their new work equipment... What a pain!

[@imywt]

I'm actually a support technician, one of the things I support is backup software. If it's an NTFS format, you can back it up with a windows computer by making a VHDX, an image backup. That assumes a lot, I know.

[@gavmurray7398]

well it stopped working so probably is NTFS

[@Bob-of-Zoid]

@@gavmurray7398

[@Bob-of-Zoid]

You can backup any file system with the right software, and some have their own tiny OS (Linux) you can backup any drive with no matter the OS, and as long as the computer can boot from the USB or whatever you have it on it doesn't have to have an OS either, just a working BIOS. I have had several of them, all FOSS, and always have one handy, just in case, with my preferred OS installer on it's own Partition, even though I do frequent backups and have backups of backups, just because those do not recreate the boot sectors.

[@stevenhowes530]

that CPU fan looked like it was flush with the top of the other board. I hope there's some space above(or below) it for airflow.

[@Harjawaldar]

Glad to see you get it up and running again!

[@Polentaccio]

Hey Glenn, you look like you have a smaller space for control room.. would you be able to do a video on how you treated your space? Is that essentially room within a room and then roxul covered in fabric walls but some wood panels or boards over top to keep some high end in the room?

[@hadleymanmusic]

Glen your in way better shape now man!

[@Htbaa]

Hi Glenn, probably a n00b question. But as this Neve console has its own Windows computer running the thing where does the Mac Studio comes in with your workflow? Are they connected somehow?

[@angryshoebox]

FedEx on-hold music sounds like it could be a theme song from a '60s cartoon show, or a Bozo's Big Top promo, lol.

[@jeffreydanilko6657]

The Noctua exhaust fan should be pretty quiet of its size. The cpu cooler looks pretty custom based on the board layout, but that doesn't mean an aftermarket solution couldn't be found. If I had the console I would take the cooler off the other pc and mill down the fins around the fan and see if I could mount a Noctua 120mm fan. I would also be curious to know if the original pc is actually bad, or if it was windows or the boot loader that got corrupted.

[@zanzabar4ky7]

Since you got into the windows desktop you can do "windows image backup" or "Backup (windows 7.) That will let you make a bootable recovery image with no extra stuff.

[@tacoboutdrumming]

Glad you’re back and running! I had a recent bad time with UPS damaging an amp I ordered twice. Once for the original and once again for the replacement! Are they playing football with our packages?

[@monovladd4392]

HEY GLEN!!, I can see you still use the Midas 522. What do you like to use it on most? and what do like to you use on the snare drum?

[@teemuve]

If the first computer units fan was blowing full with a whine, I'd check the processor heatsink thermal paste application and re-apply it. The heatsink also might have moved while in bumpy ride in transit and that caused the heat situation.

[@mattsikes919]

Hey Glenn can you have the old board rebuilt so you have a backup computer and clone your drives as well? Might be worth having it rebuilt, verify it works, and then packing it away carefully just in case.

[@andresilvasophisma]

Maybe it's time to try those Icon V1-M and V1-X DAW controllers. Would be nice to see a comparison between those and the Neve.

[@kniferideaudio]

I wonder if your louder. old fan noise was a indicator that it wasn't functioning properly and the failure you experienced was due to heat. I try to replace all my equipment fans with Noctua low noise fans when I can.

[@BAND-MAID-USA]

I’m more interested in the badass tracking camera you used. It’s it a DJI? Also, I’m still using Logic Pro on a 2011 MBP running High Sierra. I did upgrade to 8gb and 256 SSD, but not a single issue. If it works, IT WORKS.

[@gelderlandproduction]

After installing that glorious NEVE console... Did you notice an utility bill increase? If so, by how much?

[@landonbrown5295]

Built a home studio 2 years ago and nothing could even come close to Ethernet when it came to cabling prives. I've since moved, but made the decision to pull all of the cables out and have them waiting for if I decide to give it another go. One huge win was the ability to have a pair of jacks behind a wall plate and just unplug said plate and take it to the bench for service.

[@janvirtanen6199]

Glad Neve stepped up and supported you. :) But the intransparent custom policy is bs.

[@The_Absurdistt]

Hey Glenn, where can I find some of those DB25 to CAT5 adaptors? I know Ward Beck is gone; is there another brand/source? Loving the content. Cheers.

[@mikecumbo7531]

Wow, that is a name I haven’t heard in a while.

[@MrDemonbot]

Nice. Surprised to see it running on a dule jig style pc board with a fan. There would have to be sum heavy protection on that system. Other wise sumbody would reverse engineer the software and run it in a vm /mac, or native pc ..Still need modules tho for the fun sound. Looks built well too. You could probably get a liquid cooler fitted but neve would have to work out voltage. Plus you wouldn't want a leak. Maybe silent fan mod. Probably not enough room. For copper mods with heat pipes. Neve probably went thru all these concepts. Good luck man such a nice board.

[@Levibetz]

On old hardware, I got some old Digidesign 888s for free with card, put together a windows XP SP1 PC and "got" a copy of Pro Tools I think 5.1? It works! It has however been stashed in the closet for years now though because I have a Behringer X18 that allows me to track 18 inputs on location, which is all the tracking I do.

[@apricity4290]

Hey Glenn, I’d love to see you go after a Doom metal tone and give us some incites into how you would approach recording it, think Electric Wizard, Sleep or Fu Manchu. It would be very cool to see you shootout some fuzz pedals (for example a Behribger SF-300 super fuzz and a Boss FZ-2). What do you think your Amp and speaker choice would be? I’ve had my eye on the Celestion Hempbacks, which seem like a very good price though I haven’t seen many people comparing them. Thanks as always and fuck you!

[@tinydoorstudios9167]

Hey Glenn...whats the model of that touchscreen??? always handy to have around!

[@naattxxnaattxx7055]

Customer support is the ultimate test for every company. Its not about selling a more expensive/product, its all about the support

[@martyshwaartz971]

I'm curious if the same level of support would be given to someone not dragging them to half a million subscribers

[@naattxxnaattxx7055]

@@martyshwaartz971 i had similiar experiences with big companys and big local shops. Usually, big companys will have better support. Especially with expensive products. Though there are exeptions, for the better and for the worse. So you should look up how good the support is when buying something expensive.

[@charliekent-barker4903]

I agree, but still also agree with others who say Neve should’ve paid the shipping. I think it’s lame they had Glenn pay a single cent, given the circumstances…

[@naattxxnaattxx7055]

@@charliekent-barker4903 I agree, but there are companys who would not do a thing to help fix the problem

[@DigBipper188]

Since it's a Windows system - So long as you have admin rights it should be possible to install and run DiskGenius to clone the OS Disk to a secondary drive. Once cloned you should be set to not fail

[@theclanmorrison]

Good to see and hear Glen

[@buteforce]

There is a second unpopulated at present NVME slot on the board which could maybe be used for backups and /or system images.

[@kesamek8537]

This is why we don't buy niche luxury products from niche luxury manufacturers when all we need is reliable equipment to do a relatively simple job.

[@j_9688]

🤓

[@zavlqaDIprab3DrublsU]

Be nice to hear from Neve, what the actual issue was. I'd be shocked if it needed a new computer. I would bet it's something that could have been fixed remotely. Also, you can absolutely back up the drive, its literally just a low end windows PC judging by that CPU heat sink. Type sysinfo in the start menu to see the specs

[@steveclark9934]

YES!!! Absolutely CLONE the drive!!! Just like any PC you care about make sure you have a backup and do it a few times a year make it a ritual.

[@BOTx5]

On the subject of cameras. I had a Pentax K-R back in the day. To this day, it's still great. And it's a third of its original asking price. Older Pentax cameras, in general, are top notch. AND they're backwards compatible with lenses from any Pentax generation.

[@DerekFrampton]

Windows 7 WAS AMAZING. WISH they'd have stuck with it. WIN10 is great too, as long as you're using a VERY STRIPPED DOWN version with all the bloatware and over-zealous security bullshit removed. (closed system, it's not needed etc.) GLAD you got it back up and running man. Cheers!

[@DeadKoby]

Warrranty replacements are supposed to be immune to tariff. There was once a US dealer that got BUSTED shipping Fender amps to Canada in Traynor boxes... pretending they were warranty repairs.

[@clarenceoveur9497]

What happens if you have a power outage? Do you have a 24/7 standby generator? Or at least a no-break?

[@billsybainbridge3362]

Save that pink bubble wrap - I believe it's the static reducing kind - very useful if you need to ship electronics to and fro...

[@Chloeeee892]

sounds like changing you power plan setting may be a good preventative measure against it overheating again.

[@GuillaumeLortie]

HI Glenn ! Since you'll make a copy of the drive, why not make a Raid1 for yor replacement board? looks like you have 2 M.2 Slots. Redondency is awlays a good thing.

[@zeten]

Honestly surprised it doesn’t ship with that kind of config for such a serious machine.

[@tomekdudzic]

6:00 cloning is technically possible, not sure if any Neve's user license allow it though.

[@brandonjessie291]

With using the cat6 for analog audio do you ever have issues using unshielded cables vs shielded and the noise/rf rejection of shielded twisted pairs? I build a cat6/rj45 patch bay for my pedal board/guitar amp so instead of 4 cables back and forth it’s just a single 20’ run of shielded cat6.

[@celestialode]

Nice video Glenn. By the way this might be a really dumb question but since this is actually a PC with an Intel or AMD cpu how difficult is to swap the cooler and fan for something better that will also produce less noise? Is the problem warranty related?

[@mikecumbo7531]

If Neve is anything like broadcast video equipment makers that is a bad idea. Not sure if Glenn has a service contract with Neve but companies like Grass Valley, Evertz or Calrec expect their bad modules back. Their techs rebuild them, the modules become loaners for companies that have contracts. If you send a piece back that is modified, you might get billed for the part.

[@Diabolik771]

I seen cob webs on the back, spiders getting in there? You should check to see if any caps are blown or burns on the board.

[@snrrlax]

Would think 2 exhaust fans running slower would knock the noise down. LTT also has some cool cable management things that magnetize to your desk. They may be able to hook you up with some. Never hurts to ask. Canadians hooking up Canadians would be wholesome.

[@rickgessner7443]

Your show is informative and entertaining. Just heard you say the first thing I have to completely disagree with. You said, 'The reason you spend this kind of money is because of the tech support". Um. No. Good support is really great. But you spend this kind of money because of what it can do WHEN it's working, not when it fails. You usually spend *extra* for good tech support. The reason Unix works in the long run was because it was designed to do it. Windows -- not so much. Good luck!

[@wizardito7741]

GLENN!!! What's that little camera that you are using?

[@mrGood-84]

I find it interesting how the "fun factor" isn't part of any of your "_____ doesn't matter" rants. Nevertheless, truly happy for you that the issue has been resolved. Wondering why you don't have some multi-channel interface as a backup, just in case?

[@JordonBeal]

Do low noise fans in that size that push the same amount of air exist? Noctua’s some good stuff.

[@Dikkedimi]

Due to you mentioning the difference in fan noise between the units, it sounds very likely your old CPU module had a power supply issue. Will Neve be doing forensics on the original unit? I'd be interested to know what the issue turned out to be.