$100M Frontier Airlines lawsuit over bag fee

A Florida woman has filed a $100 million class-action lawsuit against Frontier Airlines alleging the airline is not a budget airline, and that it uses "bait-and-switch" tactics when it comes to its baggage requirements and fees.
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[@kevinp8108]

Last early July, I flew with Frontier from LA to Denver, and on my way back, I was charged $99 on my way home to LA. The gate staff said that my wheels were one inch too wide even though the actual luggage met the 14x18x8 dimension policy. Prior to this trip, I had used the exact luggage on three prior round trips including my current outbound trip to Denver, without any fees! At Denver airport, I was targeted by the gate agent because she knew that my luggage had 9" wide wheels instead of 8"! The gate agent was getting a $10 commission for my $99 fee so I knew I couldn't talk any sense into her. I quietly paid the $99 and the next day I filed a complaint with Frontier threatening them that I was going on social media and on the news about their inconsistent luggage policy. Frontier refunded my $99. I'm happy that someone is suing Frontier!

[@itypethetruthnobshere8975]

Just because you got away with it before doesn’t mean it’s inconsistent. Do you get a speeding ticket every time you go 10 mph over the speed limit? You just didn’t get caught that’s all

[@kenihats6004]

@@itypethetruthnobshere8975you probably work at the gate getting commission lol

[@kevinp8108]

@@itypethetruthnobshere8975 - your speeding ticket analogy is truly asinine! A cop is not always there when you're speeding but there is always a gate agent before you board a plane to determine whether or not your "personal item" meets their requirements! Your comment "You just didn't get caught that's all" is another asinine comment! I didn't get caught??? I wasn't hiding my bag from the gate agents! My bag was in plain view of the gate agents! They just chose not to check my bag which just proves an inconsistent luggage policy!

[@joecole-632]

It is a class action. You should join it.

[@shukmoney]

@@itypethetruthnobshere8975 you're one of those scammers getting that 10% commission for bs 1 inch difference on wheels. SHAME!

[@scrambledwithcheese]

Finally! I've been waiting for someone to do this. Frontier deserves to pay for screwing people over. There are tons of videos on youtube with people whose bags fit perfectly in the sizer and yet they are harassed and forced to pay. Total corruption that the employees get a kickback for scamming people. The FAA needs to step in as well to protect passengers from these predatory practices.

[@skinnerbat]

I hope it drives them out of business too. This is disgusting.

[@YallaMiami]

Maybe don’t fly with them 🥲?

[@trainsplanesandotherthings5187]

The FAA won't do anything they are in bed with the airlines..

[@christianb8228]

@@skinnerbatI hope some of those employees don’t make it home

[@YallaMiami]

@@repentandbelieveinJesusChrist9 John 17:3, Jesus defined eternal life saying, “This is eternal life, that they may know you, the only true God, and Jesus Christ whom you have sent.” Jesus is clearly not god from this verse He is clearly not the son of god And this verse go along with what other prophets were saying. We are prophets and god sent us. Deuteronomy 18:18 I will raise up for them a prophet like you from among their fellow Israelites, and I will put my words in his mouth. He will tell them everything I command him. “Prophet like you” !!!!!!!!! 😁

[@sleazyeezy9452]

It wouldn’t surprise me. Last time I flew with frontier, they legit repeated it 100 times “put your bag in the bag sizer, if it doesn’t fit you gotta pay.” One guy was able to push his bag in to fit and they said “sorry you still gotta pay since you had to stuff it in there.” Plus they’re rude as it gets while doing it, basically telling you pay or take a hike. Legit delaying flights to make sure to charge as much people as possible. They chased me away for good, I’ll never fly frontier again.

[@kevinp8108]

@sleazyeezy9452 - I think it's worth it to pay more on Southwest just to avoid the anxiety! SWA allows 2 free checked bags, 1 free carry-on, and a very small personal item.

[@tl1533]

@@kevinp8108 Frontier A ticket is not cheap. SWA's price is better if you book in advance.

[@Jsharvey900]

no one cares

[@dontbanmebrodontbanme5403]

@@Jsharvey900And yet, you not only took the time to read his comment, you took extra time to post about it. Awww, you care, how sweet!!! 😅

[@Jsharvey900]

@@dontbanmebrodontbanme5403 uhh ok well every video I watch on YT I see that in the comments section people be doing this & I was just pointing that out

[@rosalindalove9718]

I hope they get sued for every person they charged for being a low class airline

[@theotheleo6830]

I just watched a video of Frontier gate staff who attempted to charge 4 passengers for what they claimed were oversized carry-on bags. They did this even though each passenger showed the staff that their bags fit inside Frontier's own "personal items" bag sizer. However, they then punished the 4 passengers by not allowing them to board, using the excuse that the gate was closed, which brought one man to tears. The staff even went as far as calling the cops on the person who videoed the incident, falsely accusing him of harassment. One of the cops sympathetically confided to the man that they get a lot of calls to Frontier because they always have a lot of problems. The video is on KZbin. It's titled "Frontier Airline Freakout". Never fly Frontier.

[@rayj5091]

Not seeing that video

[@theotheleo6830]

@@rayj5091 Unfortunately, I can't post a link, but the name of the channel is David Sassounian. Hope that helps.

[@chard60]

Wow, that was awful. I never would’ve been able to keep my cool like he did. I hope Frontier loses the class action in a big way.@@theotheleo6830

[@sneksteppy]

Lol, the man cried in front of family? This is why his wife cheats on him, and tbh, good for her.

[@ryerye8745]

​@@sneksteppyyeah imagine men having feelings. feelings are for women and gays

[@ronymeneses9179]

Frontier went from being a decent low cost option to really suck, adding a bunch of questionable business practices

[@mashy712]

Frontier airlines is like Prison with wings. they treat you like a criminal.

[@insertnamehere9154]

I hope she WINS!!! My worst experience flying was with Frontier. Another Frontier scam is where they show u the available flights. Many will have a day layover but ONE appears as if u will arrive same day. Well I quickly purchased that flight. The very next day, I get an alert indicating a change to my flight😳 Keep in mind, my flight was a month away. I tried contacting an agent and speaking with a representative... that's when I found out they did away with Live agents. Talk about frustrating. Since we had a day layover, we HAD to opt for a carry-on (since our checked luggage would be headed home). Hubby and I generated one carry-on, had to get a hotel... and jus other unnecessary fees for a flight we didn't choose. I believe that's part of their scam as well. You think you're selecting a flight but ultimately they're going to give u the flight they want to give you and there's nothing you can do about it. Also, I considered CANCELING the flight since I had plenty of time to find a new flight with another airline but I believed, in that moment, that the process would have caused more issues; plus there's no financial department to call for assistance.

[@ScottysAir]

Yes! She will! She will wins the cases against Frontier Airlines. I don’t like Frontier Airlines. It’s very bad for you. All carryon, personal items, checked bag and seats should be free. No more charges for any checked bags, carryon, and seats. Everybody has their right! They had it right!

[@aiaesthetics1124]

By law if they make changes to your flight you’re allowed to cancel or change it for free. Don’t get screwed over next time!

[@Lytyrs2go]

Isn't there a US rule that if you cancel the flight within 24-hours of booking, there are no charges to cancel?

[@joits]

Discount airlines are just not worth the hassle and headache. Often I find that after all the add-on fees, it's almost the same as if you'd just booked a regular airline.

[@goombabear]

But that's the point, travel light and take whatever seat is free. Paying next to nothing for airfare means that you can spend more at one's destination. If you are going to pay for carry on baggage, seat assignment fees, food, etc. then in most cases it would cost the same to fly a regular airline. But even the regular airlines charge fees. If I travel the discount airlines, I pack very little and buy stuff while I'm on vacation. Then I can store those items in my coat pockets or send them back home via UPS or FedEx, It's cheaper than paying to check or carry on extra baggage.

[@Adumzzinthehouse]

@@goombabearNo, they still try to squeeze every dollar out of you even if you lack lightly. Bag doesn’t slide in perfectly? -$100. Flight cancelled? They don’t want to refund you. Need to change flights days in advance because they changed their times? -$25. Need to print a ticket? -$25

[@liliantruong6256]

You're right.

[@somethingsomething404]

Yeah. The point is that you pay for what you need. I pack light. I save money.

[@stevena.2306]

@@goombabear : Exactly, I love Frontier, if I am going where I need a bag I just check it, I visit my parents a lot and have clothes there for a few days so I just bring a regular laptop bag (probably about 60% of the allowed personal item size) and a coat where I can fill the pockets will socks, underwear. One other item about these to the max personal bags is that if is under your seat a: you don't leave yourself much legroom and b: you are probably not able to postion your legs well without bumping into the person next to you.

[@MurakamiTenshi]

US airline carriers get away with so much, because of lack of consistency and fair regulation. I hope this lawsuit goes through.

[@christianlarose1203]

U right & our law makers don't help also

[@Kingdom_Of_Dreams]

Many airlines let you have one free bag and one free carryon, and their size measurements are actually accurate. Don't drag all airlines into Frontier Airlines' problems lol.

[@LordVader5738]

@@Kingdom_Of_Dreams who is doing this? Most airlines you have to pay for carry-on and checked luggage. This is not the 90s and early 2000s anymore!

[@td3053]

How do I get in on this lawsuit!? I was charged $100 on my return flight for a backpack that was fully acceptable to put under my seat on a Frontier departure flight a few hours before! Like, what? And the girl that refused to allow me to board unless I paid for it was the rudest person I think I've ever met in a customer service position. Seriously, there sould be a lawyer that works on contingency dedicated to Frontier overcharging mishaps! If that's you than let me know, I want to invest!

[@trilbyize]

The lawyers will send a national wide letter who ever seem to be charge and you have a to sign I had one for the Hyundai car but you all split the funds though you and who ever sign

[@td3053]

I doubt this will be a class action lawsuit haha

[@busacct5830]

Find out who is suing and what law firm. But you would need proof..ie receip of payment, video or other.

[@williamaseng]

I want to join the class action lawsuit as well. I need to reach out to them.

[@td3053]

@@williamaseng let me know what you find out!

[@user-nq7lr8fy8p]

I was flying with Frontier last year and right before we boarded the plane, they made a last minute announcement saying that prepaying for your bag is cheaper than paying at the airport if it doesn't meet the requirements. I was the last person to board the plane and I watched person after person getting told they had to pay the $99 fee for their bag. When it was my turn, the lady told me that my regular sized backpack was too big and I had to pay the fee. I asked to put my bag in the thing that measures it and she said it has to fit and when she turned around for a second and I just used all my strength to shove my backpack in there and make it fit. My family members from overseas that was flying with Frontier on the same route but an earlier flight each had to pay the fee(there was 5 of them). It is almost like they target people and get as many people as they can, it's insane. During the pandemic they were letting people in with bags stuffed to the point where the zipper almost broke, the only rule they enforced was wearing a mask.

[@tanveerleos]

It happened to me as well last week. They made me push my backpack in the bag sizer at the time of entry at the gate. My back pack barely fitted the sizer but when I went inside, it easily fit under the seat in front of me. Furthermore, I saw a person carrying 2 backpacks (his own and his mother’s). The staff told him that he cannot carry his mother’s back pack and made her carry the backpack at the time of gate check in.

[@newnana9070]

They are complete POS’s at Frontier!!! I have watched them mistreat people from a distance. I wouldn’t touch them with a 10 foot pole!!

[@Gabbz737NEW]

That's awful

[@marty0063]

Wow, that’s so terrible. He was so kind to carry it for his mom. I guess my toddler would have to carry his own backpack as well. Glad I’ve never flown Frontier. Now I know not to.

[@CaptConfusion71]

People need to realize that flying "low cost" airlines like Spirit and Frontier costs just as much in the end as flying Delta or United. The "budget" guys just get money out of you a little at a time instead of all up front.

[@kushpatel3362]

A backpack is a personal item on American Airlines, united and delta. Crazy part is that faa regulations make it mandatory for airlines to give the same personal item space under the seat. So if you fly the same aircraft the a320 neo on American and frontier that same bag will fit under the seat. Frontier is giving false information to costumers, as those bag that are personal items that is slightly bigger will fit. It fits on all other airlines.

[@RSfandude]

its not about space, its about weight, so we can use less fuel and even get shorter flight times, been working as a captain there for 5 years, but i get your point and i think the lawsuit is fair because personally i think some things went too far

[@kushpatel3362]

@@RSfandude I do know about the weight and all of that trying to make our aircraft more efficient, like the 757 retirement is soon, 767 same as the 757, 777-200, 777-200er some 737-800.

[@shawnnamarie1228]

Flying Frontier Wednesday morning in two days for the first time, I had to watch videos to see what size bags can really fit in the personal item bind because the description that they give is very misleading. In multiple videos, I see people dropping adult backpacks, most are stuffed to the brims width-wise, and able to fit in the bins for spirit, etc.. Does spirit and frontier personal bins have different dimensions? Because the gentleman in the video that I saw that said it fit in the one for budget,but it didn’t fit for the frontier one??

[@tinaking9218]

My mom was charged on Tuesday for a bag she has used before. Then, on her way back yesterday, they had overbooked the flight, and they had to buy tickets through another airline because they didn't have flights until tomorrow for 2 passengers.

[@pamelawing5747]

You're supposed to be gone for a week with just the clothes on your back. I'm sick nd tired of the addons, including tips added to the dinner bill when they bring it to me or a surcharge, baggage fees, spa fees, and a zillion others that we have to put up with. I hope she wins this case.

[@TheGoonSquadd]

Dude !! I been hearing those rumors of them getting bonuses based on how many extra bag fees they charge for years. That’s crazy this lawsuit is happening now

[@Theworldisbeautiful9]

THIS HAPPENED TO ME TOO!!! A few months ago I was flying from Baltimore to Atlanta, and was looking to get the cheapest tickets so I got the one flying there on Frontier, and the other on Spirit. I didn’t want to pay for a bag, so I decided to do personal item only, using my rolling backpack which I frequently travel with as a personal item that fits under the seat on multiple airlines. As I was boarding, they made me put the backpack inside of the box and it couldn’t fit all the way in, so they charged me $99!!! Even though it still fit in my underseat on that flight!!!Once I got to the destination airport, I tested it again comparing the boxes at Spirit and Frontier to see if I needed to pay for my bag on Spirit, and the rolling backpack FIT on Spirit, so I didn’t have to pay! I found Frontier airlines to be the worst airline I’ve ever traveled with.

[@tropical5491]

I once felt BAGBOOZLED! on that airline … just another silly gimmick in a culture of greed and a general lack of Humanity !

[@94mississippigirl]

Happened to me! I fly with the same bag every time and once because I had to push my bag in to fit, I was charged! I will definitely join this lawsuit!

[@DigitalYojimbo]

Wow $10 commission per bag, imagine how many bags "don't fit" each flight.

[@nick.4783]

Good for her! There are videos all over of bags fitting perfectly fine and gate agents falsely claiming it doesn't for commission, I hope this lawsuit was able to go through.

[@raphaeldelaghetto85]

It wouldn’t surprise me at all. I flew from Orlando to Vegas on Frontier a few months ago. I had one checked bag that came in a couple pounds over. Just in case this happened, I had a toiletry bag that I could easily pull out of my checked luggage and place in my carry on to reduce the weight. When I did this, the attendant refused to weigh the bag again and demanded I pay the fee or I couldn’t check my bag for the flight. I also noticed that they lowered the weight limit from 50 to 40lbs for checked luggage. It’s a straight scam operation.

[@jeyganeshece]

We had similar incident last week in Trenton airport while boarding frontier.

[@littlesongbird1]

Join the suit!

[@dre3951]

I had a similar issue at BOS this summer with United Airlines. Their baggage scale was reading a few pounds too high, and they tried to charge me the $50 overweight fee. I knew what it weighed, and had previously weighed it on a scale a couple of scales over (also United) while rearranging my items between bags. So I called them on it when doing the final checkin, pointing to the scale to the right that confirmed the weight was OK. They knew that I knew, so they gave me a pass. Otherwise we'd be suing them for $1B.

[@jcaam8094]

This is the one airline I really hope goes belly up.

[@maylivang5052]

🎉 I’m glad someone is finally suing Frontier. Flew on frontier with my sisters and mom and aunties a few years ago. Girls trip from Minneapols to Vegas. We were ok when we left Minneapolis. We had a connecting flight in Denver and would not be allowed to board without paying $100 for each small bag. We wanted to consolidate the bags because we didn’t have that much stuff to pay $100 a piece. Mom and aunties had food in their bags so they wanted to throw them away. Frontier agents were horrible. They would let them throw them away. They threatened to pull us from the flight as disruptive passengers. We ended up paying for the baggage to make our flight but I have not flown with them again. Horrible workers in Denver. Karma’s a bitch and I hope these workers and frontier get what they deserve.

[@theworldisavampire3346]

Also, if you pay BEFORE the security area, it is CHEAPER. But the one by the gate cost 100 dollars. Thats super screwed up

[@sneksteppy]

🤦🤦 Don't be low IQ. The reason they charge more at the gate is to discourage travelers from taking the gamble and seeing if the attendant won't notice their bags. You clearly have no idea how many people are always looking to scam a company out of any money they can. If they allowed you to pay the same fee at the gate, they'd have 70% of their passengers with oversized bags. The way the passengers see it, a) the attendant doesn't notice and they get free baggage or b) they do notice and pay the fee they would have paid. But yeah, the airline should totally change their policy to benefit scammers and people who can't plan ahead and hurt their business.

[@leeg5678]

IF YOU PAY WITH INSURANCE IS CHEAPER IF YOU DONT PAY WITH INSURANCE THEN IT'S MORE, NOTICE THE MENTALITY

[@izanmontenegro4558]

As much as I love Frontier Airlines I'll be the first to support this lawsuit (and this is coming from someone who ain't litigation happy and not a fan of lawyers).

[@fashiondiva6972]

It’s a good thing we as lawyers don’t need to like our clients or tens of thousands of people every year would find themselves up a creek without a paddle. We’re everyone’s dog to kick until you need us. Lawyer bashing gets old fast, particularly for those of us who’ve dedicated almost 3 decades to public and military service. But thanks for the totally unwarranted, unsolicited insult, on behalf of an entire, incredibly diverse profession🙄🤦🏾‍♀️

[@javiruiz8365]

Something similar happened to me when I moved from California to NYC! I had 3 cats and had to pay for the carrying case 2 times for each cat! It was about like 300 dollars plus you pay for the animal also so it was about 1000 dollars. It was more expensive for the cats that did not have a seat than me

[@sneksteppy]

Don't travel with your pets lol. No one cares about your "babies".

[@youdontknowme2915]

My bag was oversized, I gave the gate agent $20 for their pocket and they let me go without paying the $99

[@saraha.2454]

I flew frontier in may in a pinch , I had to get home & the only flight available was with frontier … $99 FOR A BAG & my purse hardly fit past the gate ! A PURSE . It was my first time flying with them & not only did they make me late because of my baggage , when I was THREE HOURS EARLY , I almost missed my flight by 2 minutes ! I’ll never fly with them again .

[@JuanJohn013]

Everyone knows that they charge more when you’re at the gate then when you’re at the counter checking in or online. Also, every airline has a little bit different size on personal bag but yeah if they shrinking the size at the gate that’s totally messed up

[@AFIDesign]

They aren't shrinking, people just don't read carefully and follow the rules, then cry victim if they get called out on it. I travel frequently and the sizers are the same for each airline in the front of the airport and at the gate. Key thing to note is that different airlines have different bag sizing guidelines.

[@houchi69]

Sue them to the ground. There should not be any fees for carry-on in the first place.

[@Tyler_Tops]

Even if they fix this issue, I will absolutely never fly Frontier over this

[@dee420lee]

Frontiers days are numbered.

[@TheFrenchPug]

That is what things like this typically indicate. It's pure extortion.

[@lilak6723]

Yes!!! sue this Airline !!! Hopefully they will lose and payback to passengers

[@megansands2861]

If it's true about the staff making commissions off of upgraded bag fees then that does nottt look great for their lawsuit. Just saying.

[@bebemangabelldcsdyg]

She's doing the Lord's work out here!

[@rouvencocker]

That's why I'll never fly Frontier or Spirit.

[@HsingSun]

It is crazy that Frontier charge $79 for Carry On luggage.

[@TheFrenchPug]

I thought they just said it was $99?

[@pkboi309]

@@TheFrenchPug $99 at the Gate, its always cheaper before that

[@freerangegirl4457]

I had this exact problem with my backpack which is a small designer bp i use as a purse, they told me it is classified as a bag.. . I paid them and have never flown on Frontier again. I have a list of reasons but this one pissed me off enough to say never again.

[@tawannab2936]

They are! The same thing happened to me in Atlanta last week.

[@lgrantnelson2863]

The last time I flew Frontier I went online and the seat was, I think $7. By the time I finished booking, the entire flight was closer to $400. Seems there were all kinds of add ons. I don't fly anymore it's too expensive.

[@justincoleman7856]

Well now I know never to use Frontier when it comes to flying. Bare in mind that I've never flown on the airline, but being charged $100 to put a bag under the plane sounds very excessive, especially when most other airlines don't even charge that much for putting the bags under. Also it seems to me that their measurements are way smaller than most others as well. I don't even have a bag that's 18" to begin with (mine is 20). I feel like the low cost airlines in Europe are way better at this process in general as I've flown theirs once & didn't have a single issue.

[@fortunes_youtube]

Frontier is extremely messy. People frequently complain about them and Spirit all the time. If it's not dubious fees, it's (significant) lateness due to maintenance. The last 3 times I've flown pretty much brought me to my breaking point. Luckily I didn't have much commitments then, now I do - so no more Frontier for me.

[@rayblox4859]

Sprit and frontier are the same company. Always exclude them at the search filter.

[@mariang4444]

I’ve been flying Frontier before with no issues, then when I went to Denver for some reason my personal bag that I’ve always used, barely fit on their bin, I was surprised because the sizing got smaller. Good thing my bag has a soft material so I was able to force to fit it.

[@hot2me654]

$100M sounds great but how will this ever help all those that were cheeted/charged?

[@gianalogan8957]

Frontier just did almost the same thing to me on Monday. I got through security with my boarding pass got to the park. Owner tried to go on my phone. It wouldn’t pull it up no longer and they told me if I wanted to get out of pain I had to pay $50 from your boarding pass for them to print out. I will never fly frontier again they rip you off and they need a lawsuit against.

[@wingmantx]

After the luggage fees, they are not cheaper than AA or United. Same thing with Spirit. I just skep them entirely. Not to mention their flight delays

[@leevan7924]

I flew with frontier last year GR to Denver then Denver to Vegas. The gate agent let my friends and I go thru with our luggage. They fit under the frontier seat. Then Denver wouldn't let us thru saying they wouldn't fit. My friend took a picture but still they made us pay. My friend and I bought canvas bags and left our luggage behind so we didn't have to pay but they still tried anyways. More people need to do this.

[@isimplyxisabella]

I never had an issue with the bags when flying from Frontier Airlines. In fact, during the check in, they never even get to see if our bags fit in the personal item box. We just scan our boarding passes and were in.

[@christianlarose1203]

it depends where u at in fort lauderdale (Miami) those agents Hmmmmmmmmmmmmm they're just waiting for that ,,,now i get it ...they're so rude for that $10 commissions

[@latashajoshua7194]

This just happened to me on Spirit 2 weeks ago. I was able to travel to NOLA with bag free but on return they changed me 100. And again this morning on Frontier. I will definitely like to be part of this .

[@southendbos]

Their first mistake was flying Frontier.

[@cookie109]

I looked this information up because my mom just got charged $99 for her personal item that she has been flying with for 5 years. It did not fit into the bin. She said that the lady at the counter just picked on her and was letting other passangers with similar sized backpacks get on the flight. Frontier rips you off to compensate for the 'seemingly' low airfares. They are just not worth flying with. Shame on them!

[@catistrolling7333]

Great happy to hear this

[@WhoDeanyUnchained]

Why are they using the Spirit Airlines bag sizer as evidence????? It's a totally different airline! These lawyers man lol

[@jaymeez]

That’s what you get for flying Frontier & Spirit. I never have and never will

[@TheFrenchPug]

I would only fly Spirit in hopes that a fight would break out so I could see it live. Love seeing savages trying to function in a civil situation.

[@DontBeStoopid]

Delta needs to get looked into as well. If you’re traveling with two people and the limit is 50lb and one bag is 46 and the other bag is 54. You shouldn’t have to take crap out of one to put it into the other just to make them both 50lb.

[@ronak0929]

I would like to join this suit I had the same happen to me with frontier

[@davidperry4013]

If frontier goes out of business I would buy the airline if I had the money and go on an upgrade spree. Reclining seats with adjustable headrests but, still have affordable fares. I would raise the minimum pitch to 30 inches and provide complimentary drinks and snacks. Might not bring back the TVs from the old days of frontier due to royalty and equipment costs and still want to keep that airline green but do everything I can to make it America’s best low budget airline.

[@MickyAvStickyHands]

Frontier cancelled the only flight I ever booked with them, so I have no flying experience with them. But they didn't answer the phone for a refund, so I had to dispute it with the cc company. They tried to dispute my dispute with no luck. Really horrible company that I feel bad for people who have little choice other than this airline.

[@zeitgeist3024]

I traveled with frontier in July, I didn't have a carry-on bag. On my way to the destination, everything was fine on my way back I tried to check in through the frontier app and website but it wouldn't let me because I had to pay for a carry-on bag I didn't have. When I got to the airport they told me to pay for the bag but I didn't have one so I didn't pay. I thought that was weird, and now I see why.

[@brandonlee4322]

SHAME on FRONTIER!!!!!!!! That’s why I refuse to travel on those low budget airlines!!!!

[@billyb4613]

All you people complaining need to remember: you CHOSE to fly Frontier. And you probably chose to fly them because they have a very cheap fare. That fare "unbundled" from the what most people expect from air travel. There's a reason major airlines will charge, say, $432 for the same route that a low cost carrier might charge $129. It's because they have bundled everything into a more "complete" product while the low cost carriers give you a seat. If you want to select that seat, that costs more. If you want snacks, that costs more, if you want a carry-on, that costs more. If you elected to pay all those fees, guess what?? Your total cost would probably come out to be somewhere around that $432 mark that a major legacy carrier charges. It's pretty well known that no matter how much hassle and frustration people go through with airlines, they always come back to choose the lower fare. So all you people complaining, the airline doesn't care because they know you'll be back to buying their airfare the next time you want to fly to Vegas and Frontier is charging $89 while American charges $159. All that being said, this will be interesting to see how this suit plays out. If the allegations are true that employees are getting commissions, it's very believable that they would manipulate post-security bag sizer boxes to get a few extra bucks. Again, these are low cost carriers which means they have very narrow margins. They're not known for having the highest quality employees or very good pay, in my extensive experience working at airports, the employees that work for the low cost carriers or handle their flights (sometimes they contract out to other companies) aren't very honest or competent.

[@sneksteppy]

You're trying to reason with people that have the mental development and worldview of a literal child. Just read the comments and tell me they sound like they're coming from smart, rational, mature adults with a grasp of how the world works. . Their world is all about how things should benefit them. It's like they don't understand why businesses exist.

[@tgs6027]

The airport staff don't work for Frontier it's Menzies aviation at MCO. ALL Frontier ground operations are handled by third party vendors at all airports...the agents receive 5 yes 5 days of training. The vendors are listed on the Frontier website in the careers section....

[@fashiondiva6972]

You’re making a technical distinction that’s pointless. Do you really think passengers give two shits who writes a gate agent’s paycheck? Regardless if they’re a contractor or direct employee of Frontier, they’re the face of the airline and doing direct work for them. They are the ones incentivized by the airline to engage in baggage fee bait and switch fraud. If your point is a legal technicality (and full disclosure, I’m a lawyer and judge of over 26 years) it’s a moot point even still since Frontier bears direct liability for their front line employees contractually in this scenario under federal law.

[@sophiagriz7]

Hope she does win because that what happened to my sister and her kids,

[@brucesmith9144]

At $99 per passenger, the cost thought saved disappears quickly

[@hanssar2608]

Same happened to me last year and ten others that was on the same flight with me flying from Denver. One lady was only carrying a 20L backpack and it fit their bag sizer when she took out her laptop but the frontier lady was like nope or else your not getting on the flight and she didn’t want to argue fearing they will not let her board and going to miss the flight and have to wait the next day. She ended up paying. For me it was a paper bag in it was my friends jacket and pants with my snowboard helmet it fit in the sizer after I squeeze it but again the lady wouldn’t let me so i had to pay also.

[@rayblox4859]

Thank you lady. Whenever i looking for a flight, at filter I exclude psrint and frontier, i do look for the unexpensive flight by totally avoiding this company. I never flew with them but i heard enough horror stories.

[@bonnielovely]

they’ve been doing this bs at mco for years, SO GLAD this is finally coming to light

[@Roboseal2]

Welp looks like half the airline will be gone with that lawsuit.

[@kevinshea5819]

0:29 on the fox35 banner they spelled flight wrong..its not "fight"

[@moreadventure3627]

Frontier left me stranded in Miami on our way to Orlando. All passengers had to find a way to get to our destination with no help after they detected foul smell in the plane. NEVER AGAIN I will travel with them

[@ScottysAir]

Just take Brightline trains to Orlando in mid September. No need take a flight.

[@cody10198]

It happened to me flying from San Antonio to Vegas

[@JayCProps787]

Send the link about this class action

[@user-nh4tm6hh4j]

Frontier did this on purpose. I fly to denver out of indy a few times a year. Frontier always had good flight times so I bought a bag that met the size requirements. I flew with it several times and it was always fine. Then on a RETURN flight they popped me $100 for my bag. Get that, Fine on the way there $100 on the way back. The fricking bag only cost $69 to buy it. To Frontier: I haven't flown your airline since. I hope you banked that $100 cause your not getting any more from me.

[@westsparks6844]

If this lawsuit is successful, the lawyers will get 99% and the people will get to divide the 1%.

[@FaithandNova]

Smh it about 33%

[@truneilson]

Vegas and Atlanta are smaller at the gate too.

[@andrewsstation6436]

Personally if I was in charge of Frontier Airlines, I would allow all passengers to bring a personal item, a carry-on bag, and a checked bag for free (the latter if the passenger books in advance). I understand that Frontier is a budget airline and that they charge you for many extra things, but I don't consider basic baggage "extra," as you usually have to at least bring a carry-on bag on the plane. I can see them charging extra for a "Stretch" seat or for snacks, but personally I think with this type of airline luggage, printing of boarding passes, receiving help from agents at the airport, and booking your ticket online should all be free. It really angers me how these officials swindle hard-working people out of their money by extorting them in ways like this.

[@schao7555]

But frontier charges low air fee rates, so if everyone gets mad at the bag situation then the air fare is gonna go up. I dont agree with the frontier bag situation, but why fly frontier when other airlines dont have a bag fee or bags fly free. The only reason your flying frontier is because of the low air fare or else you be flying united american or delta or southwest.

[@theblackcircle6648]

If air fare goes up, then they shouldn’t advertise themselves as the lowest priced airfare and people won’t fly with them in general. I flew with them multiples times before this bag crap. I took a personal item and i was good. Now this bag situation is stupid. It makes everyone look bad. Frontier backed themselves into a corner. They are classic bait and switching people.

[@moreadventure3627]

All airlines is now charging carry on now. And also Frontier sucks

[@TheFrenchPug]

So, their goal must be to get that ticket price the passenger paid, back up to compete with AA, Delta, and United. Otherwise, how are they staying in business?

[@schao7555]

@theblackcircle6648 frontier and spirit doesnt pay thier pilots as much as delta or american does, so that does help with cost, frontier pilots still make decent money but about half of what delta and american pilots make delta pilots make $70,000 to over $100,000 a year frontier makes half of that but yes that cuts cost for frontiers but the bag charge is just extra anyways. But if its a free charge bag then it should be free if its stated.

[@ryankelly3812]

I also think that not only frontier but spirit, which I believe merged at some point? Either way I believe they also manipulate their scales! I always weigh my bag at home before I get to the airport and there’s always a difference. Not to mention 40lbs for a checked bag is extremely challenging. That also needs to change because wether it’s over weight or not it’s still going on the plane. You’re just trying to charge me more for it. Smh.

[@TheBlkpilot]

If you have some many issues with a particular airline, then why would you continue to fly with them. Duh. Spirit and frontier are 2 different airlines? WTF so what sense does it make to compare them. You are going to lose so stop wasting your time.

[@bulufish8208]

U don't get on the FIGHT who checks the spelling on this network. And about the bags fees it's been going on for years. Settling the lawsuit and figuring another way to charge us.

[@Gio-vf1zf]

The check-In lady at the counter got a bit strict. Usually they don't charge for backpacks.

[@akheem7515]

Frontier is like a predator that takes advantage of folks because they want discount tickets. There are lots of empty seats and they want me to pay for a seat change!

[@Jck9102]

$100 for overhead space??? Don't plan on ever flying them.

[@thaiasiannews8503]

My husband and I went to our beloved one ' s funeral in Miami and we had terrible experience with this airline. Why we flew with this airline ? Well, because it was very short time to prepare. I will never fly this airline again .

[@lovelywaters3760]

I book flights but never for frontier because they charge for any bag. There is no free carry on for this airline.

[@jillneverumind7229]

With Frontier, I always carry a backpack 🎒as a free personal item. It's too wide for the Tester, but fits just fine under the seat 💺 in front of me.

[@femalynt3895]

Last July, My Family and I flew Frontier from Atlanta to SFO. We got 2 50 lbs luggage and they charge us $300 for both luggage. I swear to my self NEVER FLY FRONTIER.. I’m so glad some suing them.

[@tpatravels001]

They got me like that as well

[@ssam8513]

use FOIA law, in the lawsuit and use "discovery Process" that allows you to ask for all kinds of Frontier Co internal documents, meeting notes etc from the company about Frontier rewarding gate agents bonus for over charging bag fees at the gate. This evidence is good enough to prove your case

[@blackspiderman1887]

Frontier carry on size is actually less than spirit in size. I read the measurements on each website.

[@AP-ph7hf]

I finally appreciate a lawyer.

[@bobbyonthego3160]

I directly asked a Frontier agent at the airport in Raleigh if they get a cut and he said “Yes, $10 per bag” if it doesn’t fit.

[@williamroberts6803]

Um so what, it’s not included in the ticket price and to make sure they are helping and friendly they pay the flight crew a percentage of the total revenue.

[@seadweller386]

This scumbag lawyer will make Frontier’s bottom of the barrel prices go up if his lame lawsuit prevails. What other airline can get you from SFO - LAs for $20? I’ve flown on Frontier a few times and never had an issue with my small backpack.

[@NickiStaff]

How do I sign up for this

[@margobeltre5482]

Frontier the WORST 🤮🤮

[@gaguy1967]

If the sizers are different at the gate than the check in counter, that will be actionable

[@melissasaga173]

July I flew back to my hometown for my mom's funeral and I flew with Frontier and I never had any issues with it