#11 Configure Automatic Closure of Resolved Incident | ServiceNow ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
Link for ServiceNow Developer Training in 9 Hours - • ServiceNow Development...
Content of this training:
- Introduction of the Course
- Create Users
- Configure Incident Form
- Configure Mandatory Fields on Form
- Configure Category and Sub category choices
- Configure State Choice List and Behaviour
- Field Mapping When creating a Problem from Incident
- Configure Assignment Rules
- Configure Incident Priority
- Configure Incident Notifications
- Configure Automatic Closure of Resolved Incident
- Configure Surveys
- Configure SLA
- Auto Assign a Problem Record
- Configure Change Management Form
- Configure Mandatory Fields on Change Form
- Configure Risk Conditions
- Configure Maintenance and Blackout Schedule
- Emergency Change
- Creating Change Request from Problem
- Change Approval Policies
- Configure Standard Change Catalog
- Copy a Change Request
- Configure Security Rules
- Configure Change Notifications
- Create a Service Catalog
- Create a Catalog Item Template
- Create a Catalog Item
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[@piasane]

but we cant able to do this in business hours with this property , can you tell how we can do this for business hours.

[@steezyx2321]

Thank you. I spent hours trying to script this... very helpful. Any chance you could give a demo on how to make an existing scoped app into a mobile app?

[@SAASWithServiceNow]

Will try to make video on that.

[@teja._.]

Hello sir if we need to change 5 business days how can we do that please let me know

[@Surajmathur-qj9tl]

Sir please create a ACL vedio with real time examples

[@steezyx2321]

He has some.