13 Hours with Malaysia Airlines: Airbus A350 (Economy) Trip Report | LHR - KUL

Today I'm reviewing the 13 hour flight from London Heathrow to Kuala Lumpur, Malaysia on Malaysia Airlines fabulous Airbus A350 in Economy Class.
I paid £500 for a one-way flexible ticket, but a basic fare can be had for as low as £550 return in economy. For that you a comfy seat, delicious food and an overall pleasant experience.
And for more videos from me...
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- Norse Atlantic Airways London Gatwick to Oslo - For another taste of widebody flights in Europe: • This Airline is losing...
- FLIGHT INFORMATION -
Airline: Malaysia Airlines
Class: Economy
Aircraft: Airbus A350-900 (9M-MAF)
Seat: 27K
From: London Heathrow Terminal 4
To: Kuala Lumpur International Airport Terminal 1
Date: June 2023
- Equipment -
Filmed on iPhone 14
Edited with Davinci Resolve
00:00 - Intro & Heathrow Airport
01:37 - Flight Details & Seat Map
02:30 - Boarding
03:21 - Seat Tour
05:49 - Taxi & Safety Video
07:31 - Takeoff
08:49 - Inflight Entertainment System
10:12 - Dinner Service
10:47 - Toilet & Cabin
11:16 - Nighttime Snack
11:33 - Breakfast
12:45 - Landing
13:33 - Overall Flight Review & Kuala Lumpur Airport
15:33 - Final Score & Outro
Music used:
Lost In Thought by Ghostrifter Official | / ghostrifter-of. .
Music promoted by www.free-stock-music.com
Attribution-NoDerivs 3.0 Unported (CC BY-ND 3.0)
creativecommons.org/licenses/...

[@farizaisgreat]

Feel special when the pilot said "For all Malaysians, welcome home."

[@90taetaeya]

they copied SQ on this.

[@redmi9t444]

@@90taetaeya Nope ... It was SQ who copied MH That phrase has been in use in MH since the 70s

[@redmi9t444]

@@90taetaeya Another copy of MH is SQ trains their crew to "Go Beyond Expectation"

[@frenzyfernzy3798]

@farizaisgreat same. I had to be away fr the country for 4+ years due to work & I always get a surge of emotion when I hear tht on my annual trip home. I skipped a year for various reasons & tht year am finally back, I teared up even!

[@miszgreenwich3069]

Hey there, just wanted to clarify about the broken train issue. The aerotrain that connects KLIA Satellite Building to KLIA Main Building is actually not in operation because it is currently being upgraded. The airport is currently changing both aerotrains because they are already 25 years old and were frequently having technical problems since last year. The Ministry of Transport Malaysia already stated that the KLIA aerotrain will be back in operation next year. As a temporary solution, the airport provided free shuttle busses to help travelers move between both buildings safely. On behalf of all Malaysians, I'm sorry that you had an unpleasant experience in KLIA. I hope that it will not stop you from enjoying what our country has to offer, though.

[@freddiesflightreviews]

Thanks for watching! Don’t worry, the bus was only a minor inconvenience and Malaysia in general was great. Just wish the immigration queue wasn’t so long!

[@syafiqrizuan5588]

The distance between KLIA main terminal and Satellite terminal is about 1 km by aerotrain, so KLIA is not ideal for transit flight unlike BKK and SIN. KLIA seems need to improve their infrastructure and making more new building beside Satellite terminal in order to expand capacity. Many passengers would prefer to transit the airport with 1 terminal and have short distance to boarding the flight. This is the reason why KLIA is lagging behind with other airports around the world such as SIN, HKG, DOH and etc.

[@redmi9t444]

*Of course the buses must be FREE!!!* *I was like Hellooo if it were to be a service with a fee*

[@muralk3153]

Malaysian Airlines tries very hard to uplift the image of Malaysia and Malaysia Airports tries hard to destroy it.

[@limbehh8494]

​@muralk3153 Both the airline n airport management can improve if under the correct people and it will take some time. Malaysia boleh. Greeting from Singapore.

[@brightindark]

One thing that MH excels is the warmth and friendliness from the crew from the moment you enter the plane till the landing announcement. They call it Malaysian Hospitality and it stays true till now. And yes, the safety video is entertaining and attention-grabbing (which is important for safety video) unlike other airlines. Agreed with the rest of commentary too including the cons for onboard entertainment.

[@karlheinz8241]

Thanks for this video! I will also be flying from London to Kuala Lumpur in a few weeks. I really wanted to fly with Malaysia Airlines as I had flown with them before and was very satisfied. The Malaysian hospitality was very heartwarming. Your video was very helpful. I also looked for a seat in economy where I don't have a seat in front of me. And thanks to your video I already know how everything works!

[@isaacflyaway]

The meals MH offers onboard looks really generious, I would defiently love to give MH a try some day :)

[@freddiesflightreviews]

Thanks for watching!! Yep, 3 meals vs 2 on Singapore Airlines is great. And the mains were tasty. Shame about the frozen wrap though.

[@AnnOsman]

also stick to the rice.. the rice dish is always good...

[@zulkifliabdullah6829]

My preferred airline for long haul flight.....food and cabin crew always in top form

[@armychap007]

The onboard product is surprisingly good. MH are not an airline that I had ever considered flying with, but now that I have seen your in flight experience with them I'd definitely fly with them if the price and routing were acceptable.

[@freddiesflightreviews]

Yep, the seat is a bit lacking in features compared to Singapore airlines (a cup holder would be nice). But they make up for that by providing 3 meals. And prices are generally quite cheap.

[@eeeriz]

Had the same experience at Heathrow, specifically in Terminal 3, me & my family queuing up close to 1.5 hours at the UK border, too bad we landed during peak hours and was extremely crowded. So not just in KL, virtually every where 😅

[@grandcharm]

Up until around 2009 I always chose to fly MH instead of SQ for long haul even though I'm from Singapore and that usually meant an extra stop at KUL making the traveling time longer. I found the service consistently warmer, the food as good if not better, and more generous, and legroom in economy used to be significantly better than on SQ too. Not to mention prices were much more competitive. I always felt like "second class citizen" on SQ economy and even in premium economy the one time I tried it. I stopped flying MH when they cut a lot of routes, ran into serious financial problems, and then of course the two tragedies made a dent in confidence. But I would fly MH again now if they serve the routes I happen to need.

[@freddiesflightreviews]

Yep, Malaysia Airlines have definitely had a rough time with the crashes and almost bankrupting themselves buying the A380s. Overall I still think Singapore are probably better. But for the flight from London in economy I definitely preferred Malaysia Airlines.

[@dr.vostro7046]

I agree with you. I also felt like "second class citizen" on SQ. Worst part was, they failed to connect my flight from Florida to LA on my trip back to KL. I had to book for another flight from Florida to LA although I've paid for the whole trip from Florida to KL under SQ. Just imagined you already arrived at Florida airport and found out that you don't have flight to LA because SQ fxxxked up your booking. I will never fly SQ again.

[@AdrianaRenald]

As an avid MH frequent flyer, I’m so sorry to hear on the treatment on board SQ you received. ❤

[@sart3735]

I have no idea why some Singaporeans think they were treated like 2nd class in SQ. I never have this experience. I am SG. Maybe you have a problem.

[@grandcharm]

​@@sart3735 Not sure about the rest of the commenters, but my own comparison is based on perceived difference in level of courtesy and service between economy class on SQ vs other airlines, and not comparing treatment of Singaporeans vs non-Singaporeans, if that's what you're reading from the comment (admittedly the term "2nd class citizen" is rather loaded and vague, maybe wasn't the best phrase to use). Obviously flying economy means you are already on the bottom rung of passengers, but the attitude and service level in economy frequently fails to live up to the image projected by SQ. In my recent personal experience SQ economy crew have a courteous but perfunctory attitude, whereas on MH (at least back then) there was a greater sense of genuine warmth.

[@SHADOW-578]

Totally agree, I fly SQ from SIN to NRT return, they only serve 1 meal, whereas I saw a couple of reviews for MH from KUL to NRT, they serve 2 meals for the same distance, and that explain why SQ made huge profit on the recent financial report.

[@ammohd5779]

Yes ..its true .

[@jimw8615]

SQ sin -nrt overnight flt is two meal

[@geoffashden2]

Flew the same route back in 2007. In those days, they operated B747 400's on thid route. Back then I though Malaysia Airlines was the best I'd flown on. Food was great!

[@riki.kappe5342]

Nice to meet you. You got a good seat. And CA was also beautiful and it was the best plane trip, thank you for your continued support.

[@mikebest1427]

Flew from KL to Heathrow 5 years ago on MAS A380, fantastic crews and i agree they were better than SQ!

[@limbehh8494]

Well u have your opinion. I respect it. Cool.

[@ammohd5779]

MH ..Malaysian proud of you .

[@daniel96ish]

I think this is a fair review, since it's one of the main route and uses the most up to date in-flight services

[@taufiqrosli8399]

Good Review btw. Tbh if we want to compare the aircraft between SQ and MH, obviously the better is SQ. However, MH are doing their best at limited capacity to serve better inflight food services compare to SQ. Fyi Malaysian Food are the best. Keep it up!

[@freddiesflightreviews]

Yep, Singapore Airlines planes were definitely better overall. Their food was the main issue for me

[@limbehh8494]

​@@freddiesflightreviewswell for me.... safety is my main issue. Newer plane always SIA.

[@jimw8615]

@@limbehh8494indeed. Cannot compare Porsche with Myvi

[@nawfas_mg2019]

Agree... For the meal, it's taste better when flying from Malaysia instead of London...

[@JellGExplorer]

Thanks for the great review of MH❤ im your new subscriber from Malaysia 😊 good luck with your channel!

[@freddiesflightreviews]

Thanks for watching!

[@azliloso2343]

TO OUR VISITORS WELCOME TO MALAYSIA AND FOR MALAYSIAN ..WELCOME HOME..MISS MY COUNTRY.. GREETINGS FROM RIYADH SAUDI

[@carlmartin9195]

What a nice video and review! you earned 1 new subscriber today 😃

[@freddiesflightreviews]

Thank you Sir Louis Hamilton!

[@irwan9333]

I love this vid, lets the MAS watch this, ticket price sky high but the contemporary like rumah murah one, did not care if buissness or first or economy, all the same. wish more positive thing to up gred by MAS, from before corona I always support mas n event this raya haji also already book flight with MAS, please consider we are the passenger... n mostly no fight is good without passenger... everything else is superb.

[@SeanChow73]

Subscribed. Keep up the good work 👍🏻 👏

[@freddiesflightreviews]

Thanks for watching!

[@adhilarshath2111]

Nice video 📸❤loved it

[@edwinchua5389]

A lot of factors must have gone into the award for best airline of the year which SIA has consistently won. Surely food is not the main factor.

[@lornayuen7444]

The food looks much more appealing than Singapore Airlines servings. Way to go Malaysia Airlines! ❤👍

[@mohdaffandiariffinmohdazma3283]

'welcome home' hits differently

[@heymaddo]

G'day mate seen your and is getting me excited for my first trip in a looong time although I'm on a a330 fro melb oz .. Catchya...

[@unclebarry989]

The senior crew/ was busy with work while pax onboarding. We were not allowed to do that when i was working for them few years back.

[@modran504]

The best Airline I have bad experienced with Singapore airlines

[@well-blazeredman6187]

Did this trip/airline/cabin/plane last year. Very solid 4-star product. Cabin crew worked very hard. I'll fly MA again. P.S. Didn't need your 'climate change' comment.

[@nothingtodohere102]

welcome to malaysia bro

[@halimrahman]

I transited through KLIA in December, twice. Perhaps, I was on the right time to pass as the immigration was quick. But it was annoying to find your way to get to the transit bus. The airport could use fewer announcements too.

[@long-black-vietnamese-man]

i miss malaysia sm bro 😭

[@user-iq2bb6op9f]

Welcome Home 😢✨✨✨🇲🇾

[@muaz3478]

Alhamdulillah. Malaysia Airlines is the best. Support MALAYSIA AIRLINES. Terima kasih.

[@Tyler_The_Aviator]

I got a picture of your Airplane!

[@tiadaid]

Nice to see the loads are good. Hopefully they can make money at last, although given the weakening Malaysian Ringgit it will be a big challenge.

[@eagol]

I agree MH inflight service is good, while the ground handling and other supporting services are different story. I used to fly Business Class but now totally ignored this airline. Imagine I checked in a flight departing around midnight, and relaxing for a few hours inside the MH lounge at KUL before boarding. Then I peeped the flight movement display on my way to the washroom and found that my flight was delayed till noon next day. Well I understand things happen, but WHY there's no announcement inside the lounge and no staff was looking for that flight First/Business class passengers and just let them discover themselves? It;s a long story that day, this was not the only episole for me and my wife to make that decision.

[@rks37]

As a Malaysian, I am sorry I fly SIA all the time and I don't mind the lay over in Singapore really. I am done supporting MH. On my trips to London, SFO, NY, Germany, Sri Lanka the service has been top notch.

[@jimw8615]

Thank you for your honest review as a Malaysian. Rather than the typical Malaysia is the best , always better than Singapore. Very insecure of Malaysian

[@jwil4286]

There’s also Cathay Pacific if you want to go through the free city of Hong Kong

[@TheGlugorian]

I'm with you on this; I used to FLY MH biz all the time for long distance during the time when MH was at par with SQ, yes there a time when they were.. But since 2015 I stopped flying them, they have cut so many routes, they don't even have SG PEN direct. Living in SG, I have found love for SQ and Changi Airport and whenever I return to KLIA, it's rather depressing... From a world class airport to a sad state KLIA.. They can't even get a terminal connectivity right.. SQ services are simply incomparable with MH now.. The best in IFE, food, alcohol, seats and overall service.

[@jimw8615]

@@TheGlugorianindeed, KLIA has been a white elephant for years. Let’s not even mention about MAS & the government

[@emeli4457]

I miss their A380 just because I am kinda nervous of flying. Airbus A380 is a big plane so i didn't really feel the turbulence. Anyway, great video by you. Thanks for the reviews

[@freddiesflightreviews]

I never got a chance to fly their A380 but have tried Singapore Airlines and it was great. Though I think the A350 is also quite good at not feeling too much turbulence. Our flight at least was very smooth.

[@ikhlazz]

As Malaysian, thanks for the positive review. I flew MH only on business trip because it was never cheap when i need it 😅. Surprisingly SIA was cheaper even for me a Malaysian, considering our currency back in 2019 for my trip to London and France.

[@maradona1012]

SIA economy class is below average nowadays. They are too profit oriented and obsessed with cutting cost.

[@freddiesflightreviews]

I think they’re seat and cabin crew are great, but the food and amenities have definitely take a plunge. Definitely choosing Malaysia airlines over SIA if given the choice in the future.

[@haresh911]

@@freddiesflightreviews SQ also has wraps and cup noodles (unlimited) which you don’t have to pay for unlike on MH. You seem to be impressed by such basic things. Either this or you’re clearly trying ur absolute hardest to get views by comparing MH to SQ

[@Gavin-yu4xs]

I've flown both recently and Malaysian airlines was by far the better airline. Singapore airlines is a shadow of its former self.

[@freddiesflightreviews]

@@haresh911I’m mostly just impressed when an airline serves decent food, which Singapore airlines didn’t 4 out of 5 of my recent flights with them.

[@leealex24]

Well if your flight is just max 4-5 hours, value and good service is fine. Dont have to spend a fortune

[@needleEarcamel]

MH supposed to be one of the top 5 airlines in the world. However due to previous PM of Malaysia has practicing malgovernance, MH had ended up in financial crisis. One clear proof is when datuk Kamaruddin (ex MD) left the airline, MH sank in to billions.

[@mrbread3895]

Which one?

[@needleEarcamel]

@@mrbread3895 mahatir

[@AnNguyen-tp2vi]

I like malaysian airlines food more than singapore airlines

[@freddiesflightreviews]

Me too!

[@jimw8615]

Pls don’t come to SQ. It’s difficult to even get a seat on SQ flights nowadays

[@engchoontan8483]

I see the menu and menu prices. You win.

[@ggb5090]

my experience with mh was horrible, i flew KLIA to Sydney on their airbus a330 it was a 8 hour flight, the seats were not that comfortable and the food was horrible, for the 8 hour flight were were given a tiny slice of pizza for dinner and had no breakfast, my IFE was broken and when i asked to move seats because of this, (cleary many empty seats after take off) they refused

[@moseszainal4119]

Did you flew recently? I been reading that the food quality served by Malaysia Airlines has dropped terribly since they terminated the contract with the usual main in-flight meals supplier. Hopefully things will get better soon because I personally consider Malaysia Airlines as an amazing airlines compared to others in the region (food-wise especially), based on my previous experiences flying with them.

[@ggb5090]

@@moseszainal4119 Yea i Flew around 2 moths ago and for an 8 hour flight we were given only cheese sandwiches, which resembled a cheese pizza about the size of your palm

[@maxwelljacobfriedman3567]

Back in April 2023 I flew with Singapore Airlines from LHR to Singapore RTN and it was easily the best flight I've ever taken. Fantastic staff, comfortable seats and it made the long flight relatively easy. A couple of months later I flew with Qatar and I have to be honest, it was utterly sh1t. Dirty plane, overworked crew. I'm flying on MH003 in April '24 so I'm looking forward to seeing how they compare.. hopefully the experience is more Singapore than Qatar 🤞

[@_ThatOneAvGeek]

Why are y’all so mad he said that the food in MH is better than SQ? Is literally his opinion ✋💀

[@Studders01]

I would say though that KL immigration is terrible. I went in March this year and waited for around 40 minutes and there wasn’t that much arriving

[@georgegomezgomez4704]

My experience is that the crew serving you differs. If you get the right crew you will enjoy your flight. Please be good to the attendants with a thank you and a smile when they serve you. I think you would also be expected to be treated well. They are doing their best. Please be the best. Ok

[@muhammadabdulrahmanempok9175]

MAS ❤Grads❤

[@vicsyah]

For uk resident you can use autogate

[@freddiesflightreviews]

I was travelling with a different passport so couldn’t

[@fakhramaan1312]

What a unique seat, have to keep this in mind for future travel. Hilarious comment that u love window seat and also have a bladder 😂

[@freddiesflightreviews]

Thanks! I was proud of that one

[@endodevices8129]

Had always wanted to support local carrier MAS. Unfortunately I cannot afford to Don't know why they are always cost more 😢

[@kwchen1058]

team of flight attendants on flights are working while passengers are in their seats. My experiences on both carriers are - if you are nice to them they will be nice to you e.g. smile and light chit chats in the galley on long flights. Prefer the safety video of MH more though... catches one's attention.

[@Wonpeing]

Malaysia airline food not so good nowadays..there will be a change of food catering by MAS eff july..i heard that, am trying not to fly with MAS during transation period...may be after 6 months then i see how

[@Rollercoastermadness24]

I can’t wait to fly this plane to Malaysia in June and I might be sitting in seat 27K

[@Rollercoastermadness24]

I got changed to seat 32 because this seat got booked out 😢

[@shastrihabib1382]

Malaysia n singapore airlines ( former MSA ) 🇲🇾🇸🇬✌️

[@Bootyavenger]

Malaysia Airlines is recently asking economy passengers to bring their own food due to catering issues. Better than SQ? Probably not even better than Mahan Air and Air Koryo

[@Sydney_722]

Bro if you went to KLIA, The AeroTrains are not in service because of a problem. we also didn’t know what happened

[@meormuazhiim5003]

This is how u do a review.

[@leslietolley1826]

I think since covid airlines have changed But as I say in this day n age You get what you pay for My 1st flight with Malaysia air lines was really good 👍👍👍👍 And I flew with them January this year and I was still happy with the service n food I received 👍👍👍👍👍👍

[@syafiqrizuan5588]

Does MH dry lease or wet lease all of 6 A350s? As far as i know, MH has been order 20 A330neo last year including 10 of them are leased. Hopefully someday i would try to boarding with MH again.

[@freddiesflightreviews]

I’m mostly certain they dry lease all their A350s. All crew are Malaysia Airlines crew.

[@Theplanedude941]

I think was on that flight as well

[@freddiesflightreviews]

Well this flight was on 9th June, were you?

[@VincentkeyPodcasts2]

I went onboard A350 to take Buisness Suite. That was on MH002.

[@azrulaznizan]

The train is undergoing upgrades work

[@NebloHideki]

flying from lhr soon. how did you get the priority pass for the lounge? i want free lounge access too lol

[@freddiesflightreviews]

I got Priority Pass for free with an Amex Platinum card. The card does have quite a high annual fee though so technically I suppose the Priority Pass isn’t free.

[@SK-khlaki]

Nice and short vlog that expresses the important things . Actually according to skytrax company that evaluate the airlines , SQ comes at the top ten and may 3rd or sometimes the 1st around world, but MH it was in the 90nth in top ten . But last years located out of the competition totally. But stil MH provide standard services and may come back in the future. 1. Singapore Airlines ▲1 2, Qatar Airways ▼1 3. ANA All Nippon Airways ▲1 This is last evaluation in 2023

[@redmi9t444]

*Reason why MH was not highly ranked was when & bcuz they ditched their 1st Class products* *Next would be QR as they will soon ditch that product too*

[@jimw8615]

MH is gone. Not even in the ranking?

[@bblinkk182]

SQ is the best!!

[@limbehh8494]

Really ? Can quote ? The SKYTRAX is a liar.

[@sart3735]

@@limbehh8494 the people who say sq is overrated usually can’t afford to pay. Lol.

[@dinoaldosyah3592]

Just don't know why you guys have to compare to SQ is already there.... Compare lah to Biman Air India Venezuela Colombia Airlines any African Arlines. Why has to be SQ....sad.!!!!

[@bblinkk182]

@sart3735 LOL....well i traveled sq most of the time. seems like u are not sure what u talking about. you should try other airlines and open your mind wider.

[@sart3735]

@@bblinkk182 it's funny U assume I dun travel. Lol. I travel very often for work and holidays. I flew all major airlines before. Dun act smart. I din say sq is perfect. I say I dun understand why some SG think they were treated as second class and I dun know wat people expect sq to do to show warmth. Smile and bow all the time?. If . Msians always say other countries are overrated in everything. I tot they Only do that to SG but turns out they do to Thailand, Indonesia, HK and western countries. Wat is the ranking of klia and MH. Oh please I know msians are going to say ranking is bullshit. LoL., you probably think nasi lemak is underated and best food in the world. People who dun like nasi lemak know shit.

[@azlanfa8286]

great video what is priority pass (you used to enter lounge)? how to get 1?

[@freddiesflightreviews]

It's like a lounge membership card. I get if for free with my American Express Platinum Card and it gives me unlimited free access to a bunch of lounges. You can also pay for the membership but I'm not sure if that's worth it. It would cost £419 a year for the same level of membership you get for free with the Amex card.

[@kwchen1058]

If one compares warmth of service, all SEA carriers are pretty close imo. It's only when it comes to age of planes and IFE where MH lag behind.

[@freddiesflightreviews]

That's true, though I think Malaysia Airlines have a load of A330neo and 737-Max on order so hopefully they'll soon have a very modern fleet.

[@kwchen1058]

@@freddiesflightreviews those 2 models you mentioned are single aisle ones right? If so for long haul routes, those dated fleets will still be used. That’s the frustrating part.

[@freddiesflightreviews]

@@kwchen1058 The A330neo is a twin aisle, similar size to the Boeing 787. I haven't flown one yet but hope to in the future. aircraft.airbus.com/en/aircraft/a330-advanced-to-boost-profitability/a330-900

[@shadowassassingaming1643]

I wouldn't say that but partially true

[@jko7654]

MH Inflight entertainment has a lot of room to improve. For starters should have the fast forward option so you can skip all the annoying commercials. Selection wise is miles behind Emirates and Etihad.. And the price isn't cheap either.. For MH from KL to bali is more expensive than kl to Europe on Emirates or Etihad.

[@freddiesflightreviews]

Price wise though, MH is easily the cheapest and quickest way between London and Kuala Lumpur.

[@jko7654]

@@freddiesflightreviews if ur willing to go on a short flight to Bangkok Thai Airways have direct flight with no layovers. Last I check still cheaper than Mh

[@matthewhoward1622]

@@jko7654 thai airways is bankrupt atm and last time i flew meal was cold the whole cabin and the safety briefing didnt play

[@al16899]

@@jko7654 Thai airways isn't better than MH, they're in financial trouble too, so from what I've heard they've cut many amenities on board.

[@James_Bond9]

👍🏻👍🏻👍🏻👍🏻

[@YasinRich-gr5wr]

💜✈️

[@jamiesworld1690]

Did u experience sny turbulence over the bay of bengal the world's most dangerous area to fly over

[@freddiesflightreviews]

Very limited turbulence on this flight

[@deepalperera4592]

Is switching off the Air conditioner an UK rule. It happened on a recent Qatar airways flight too

[@freddiesflightreviews]

Not sure to be honest. The pilot said it was turned off due to the refueling so perhaps it is just a UK rule. I haven't encountered it anywhere else.

[@deepalperera4592]

Agree I have not either, its was so uncomfortable in the QR flight the captain apologied but didn't give the reason

[@Wickyyyyyy49]

From my best understanding as an aerospace engineer, this is more of a technical practice. AC units in aircraft are most efficient when powered by the engines and when refuelling, the engines should obviously be shut down to conserve fuel and for the safety of ground crew as well. Of course that could compromise comfort but at that stage of a flight, that should not be a bigger priority than safety. The Auxiliary Power Unit (APU) could do the job but its biggest priority is to power up essential electrical systems (cockpit, galleys, cabin lights) and later on, the engines. Not to mention starting the engines is when the APU has to work the hardest to provide bleed air to fire up the engines. (EDIT): I missed out the fact that since this was summer time, AC units are not powered since using the APU for extended periods during the summer can potentially cause serious heating issues within the APU as the cooling needed could exceed the maximum cooling limit the APU can receive.

[@deepalperera4592]

@@Wickyyyyyy49 tks for your explanation

[@TheGlugorian]

Do they serve alcohol on MH economy/biz? I have always been flying Star Alliance flights, it's been a positive experience thus far.

[@freddiesflightreviews]

Yes, they definitely serve alcohol on long haul flights. I mostly fly Oneworld simply because living in the UK they have more options and a few good airlines (Qatar, Cathay, Japan Airlines).

[@robinbaxter100]

Long qué at immigration? That's because you don't know about the immigration clearance to take you into the domestic lounge from where you can just pick up your baggage and walk out. Easy la !

[@ris019]

Oh no… no engine start up scene… love to hear trent- wxb engine..

[@redmi9t444]

*xwb = xtra wide body*

[@ris019]

@@redmi9t444 nah.. the Malaysia airlines flet is a350 900xwb. This model using RR trend xwb-84.

[@redmi9t444]

@@ris019 *u wrote "WXB"*

[@ris019]

@@redmi9t444 yeah, thanks for highlighting that.

[@tanujasantiago1901]

I always that Malaysian airlines will be safe comfort and all the pilots will full of knowledge wisdom courage and love their job take care of all their lives in JESUS MIGHTY BLOOD AMEN 🙏🏼

[@MrHnd1988]

everything is fine until the food catering fiasco & absolutely no supply chain contingency. this is absurd.

[@user-ir2qm9nj3r]

Way back then… now MH is deteriorating . This flight from LHR is good because the catering is good ..sky chef I suppose. Try flying out of KL. If one says MH outperform SQ… I think they have never flown or not an SQ frequent flyer …

[@aqilazhar998]

I like how you give constructive criticism. I hope your review will be brought to MAS board members

[@Watfordfc2030]

Myself and wife are about to book this flight , the Seay you had with the legroom can you actually walk through rather than disturb people if you understand what I mean , great review and we were left very very impressed, we had thought of a flight with 1 stop like emirates ethiad Qatar ? Cheers superb

[@freddiesflightreviews]

You can walk straight from that seat to the aisle without disturbing the 2 seats in front. Only issue is you and your wife will have to decide who gets the good seat.

[@Watfordfc2030]

@@freddiesflightreviews I think you already no that answer 😂 we’re all the same mate we give it the big one as in we’re the boss but the reality in this Watford house is very different lol

[@Ruba515]

I have a connecting flight from london to sydney via same airline. Do we really need to take train to go to other departure gate? I have transit of 2hrs

[@freddiesflightreviews]

No, I don’t think you would need to take the train. The train is just for passengers entering or exiting plus short haul flights. Long haul flights you transfer within the satellite terminal.

[@edchung5273]

Better? Not even in top 10 skytrax rating. For flying, most important is safety and on time, as others like food and IFS are secondary or value added aspects. Most importantly is the "home feeling and feeling familiarity" especially when flying back home, not to mention wasting time transiting. I always fly SQ and will never fly MH no matter how cheap it is.

[@moonstruck0125]

ok

[@Itskkkppp]

It’s normal for long queue at KL immigration , last time i went to singapore i queue 1.30hour for immigration.

[@arstiahsu793]

The last time I was at KL Airport immigration we waited 4 hours plus to clear. By the time we check out our luggages were on the floor 😂 this was in Dec 2022. Anyway that aside I just love KL, never tired of her.❤

[@Studders01]

Hey there. Whilst I agree that Malaysia is great I have to disagree about MH being better than SQ. I Tend to stay clear of MH flights as they have been some of the low quality ones I’ve been on. I have never had an issue with SQ flights as they have always been great. I will say though that if I want to fly on a One World carrier then I would pick Qatar as they are very good.

[@jimw8615]

Finally, someone in the comment section speak truthfully.

[@azrulaznizan]

Ive tried flying with both airlines and quite honestly i prefer MH by a long run…..i just think Singapore Airlines doesn’t have the warmth and as welcoming as Malaysian Airline

[@amadabdula4808]

🇲🇾MHospitality is more better than Xinjiapo🇸🇬SQuality meh? 🤔

[@sart3735]

@@amadabdula4808 lol. You can challenge Skytrax. Msians are really a bunch of sour grapes. Accept it, msia is a loser.

[@jimw8615]

More better?

[@enricoaldisuhanto4046]

Hello there, greetings i'm from Pontianak city, West Borneo, as a Malaysia neighbour country citizens, i still haven't try to take a flight on board with Malaysia Airlines and when the news about two of it's airline came out, i couldn't hold it back, but feel sad when the airline company plunge down (almost bankrupt) due to experiences fatal Tragedies such as MH 370 and 17 (may the souls rest in peace and on the side of God of almighty amen), plus with mismanagement that plagued the airline company, but other than that i feel that their Hospitality is nice and the company now still try hard to redeem it self from it's mistakes from their past, also i belive that Malaysia Airports have do a similar thing (cause by mismanagement too, that made them suffer), for SQ i have nothing to say, but i still wish that MH can recover better from it's own dark past, that's all.

[@pizizhangsg1319]

I have the impression that Malaysia airline was no longer in operation?

[@freddiesflightreviews]

Nope, they’re still Chugging along. Though they did suffer a lot with the two crashes.

[@jimw8615]

I thought they are done for the day long ago.

[@jwil4286]

Why didn’t you bring your swimsuit?

[@Rollercoastermadness24]

I flew my Malaysia Airlines flight to langkawi today and it went HORRIBLY WRONG 😑

[@ahmadh02]

Hey! Tell me the seat number pls

[@freddiesflightreviews]

27K

[@sainiwahid9239]

You yourself highlighted MH minor issues, side dishes were bland, you have to ask for everything, 2nd meal still frozen, 1.5hr immigration queue - such biasness as you didn't get seat 27K on SQ. Furthermore it is very very dangerous to be on board when the aircraft is still refuelling... no?

[@freddiesflightreviews]

It's not dangerous at all to be on board during fuelling. Where did you get that idea?

[@prahladnatchu]

Ohh come on, Malaysia Airways never can reach Singapore Airlines standard, apparently Singapore Airlines the best Airlines in the world 🌎

[@freddiesflightreviews]

All I can say is that my flight from London to Kuala Lumpur on Malaysia Airlines was better than my flight from London to Singapore on Singapore Airlines. In general I agree Singapore Airlines are better, especially on short-medium haul routes and in premium cabins. And the airport experience too.

[@90taetaeya]

Catering ex-KLIA is horrible, always better ex-foreign station in my opinion.

[@JohnJohn-pc9ki]

SQ is still the best!!!

[@freddiesflightreviews]

Definitely on short haul flights 👍

[@al16899]

Not always.

[@antiekrismazain164]

i took economy class n dis white man also took economy class. many times i stop de cabin crews 4 assistant but they ignore me but wen de whiteman they stright served them. there i stop them n argue. now hv stop takin SQ after de cabin crews trested me like periah on my sin/lax n lhr/sin.

[@limbehh8494]

​@@al16899true not everything but overall it is. SKYTRAX.

[@mhdshkri123]

Its irony to know that malaysian themself doesnt go well with malaysian airline while outsiders do. We malaysian got that one rase that's like to kondem everything that was born local, except for what's them and obviously its made in china and by china, in malaysia is higher price for them

[@massimobee588]

Malaysia Airlines is good. It's only the KLIA1 Malaysia Airport that is the problem.

[@freddiesflightreviews]

Indeed, I also noticed a strange lack of shops and restaurants airside for such a large airport

[@massimobee588]

@@freddiesflightreviews hv u read the recent incident at KLIA involving a Chinese tourist, Tourism Minister and the Immigration dept ? Go check it out.