136. The Art of Disagreeing Without Conflict: Navigating the Nuance | Think Fast, Talk Smart:...

Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them.
In this episode of Think Fast Talk Smart, Minson ( / julia-minson-5b511b150 ) and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.
Think Fast, Talk Smart (www.gsb.stanford.edu/business...) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.
Episode Reference Links:
Julia Minson: Website (www.juliaminson.com/) Underestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (www.juliaminson.com/uploads/1/...) (Julia’s study about people’s goals when talking to those they disagree with) To have better disagreements, change your words (shorensteincenter.org/comment...) (Article by Julia about HEAR) Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website (www.gsb.stanford.edu/insights...) / KZbin ( • 30. Dissolve Disagreem... ) Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website (www.gsb.stanford.edu/insights...) / KZbin ( • 72. Quick Thinks: Talk... )
Connect:
Email Questions & Feedback [e-mail] Episode Transcripts Think Fast Talk Smart Website (www.gsb.stanford.edu/business...) Newsletter Signup + English Language Learning FasterSmarter.io (fastersmarter.io/) Think Fast Talk Smart LinkedIn Page ( / 77761391 ) , Instagram ( / thinkfasttalksmart ) , KZbin ( • Think Fast, Talk Smart... ) Matt Abrahams LinkedIn ( / maabrahams ) Stanford GSB LinkedIn ( / stanford-graduate-scho... ) & Twitter ( / stanfordgsb )
Chapters:
(00:00:00) Introduction
Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.
(00:00:54) Journey into Conflict and Disagreement Research
Julia gives insight into her background and what led her to research disagreement and conflict.
(00:01:55) Distinguishing Between Disagreement and Conflict
The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.
(00:04:12) Strategies for Disagreeing Better
Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.
(00:07:05) Demonstrating Curiosity and Conversational Receptiveness
Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.
(00:14:38) Managing Conflict
Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.
(00:18:25) The Final Three Questions
Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.
(00:22:48) Conclusion
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Episode link: play.headliner.app/episode/20...

[@huybui2413]

"I understand that this is a really complicated topic and i would love to understand your point of view. I believe... But i get that some people disagree and i would like to learn more about your perspective"

[@busemerinc9498]

Absolutely love this podcast episode! As a Career and Education Planning Consultant working with high school students, I can't stress enough the significance of diplomatic communication in shaping successful relationships, both personal and professional. Julia Minson and Matt Abrahams brilliantly dissect the art of disagreeing without conflict, shedding light on the paramount importance of tactful and strategic language in navigating nuanced conversations. In my experience, fostering diplomatic skills among students involves emphasizing cultural sensitivity, understanding diverse perspectives, and promoting active listening. I often find that the comprehension-oriented analysis fostered in high school literature classes lays a solid foundation for developing diplomatic language. Encouraging students to speak not only with their voices but also with their ears, by truly understanding and considering the impact of their words on others, is key. As the Turkish proverb aptly puts it, 'A sweet language will make even a snake crawl out of its hole.' Here's to cultivating a generation of effective communicators who can charm even the most challenging situations with their diplomatic prowess!

[@AbuAnisa]

Great podcast for english learners. I am listening from Indonesia.

[@shrikantpawar8269]

Thank you so much sir 🙏

[@deeps0228]

So simple and very useful

[@TreeofHelll]

Great podcast. I love the timestamps. Watching from Thailand

[@buhlemushntanzi]

I loved this discussion ❤

[@kaliamunish]

While I agree with most , some of the things said here only fester a conflict longer, and don’t promote early decision making.

[@maeyrhonamissabea7772]

❤❤❤

[@hvmlovecomayforever]

good voice

[@shrikantpawar8269]

Good morning sir

[@pacifiquebusiness]

😊

[@selflovebling]

well public humiliation is coming all should contemplate what to do Lucy will be in my chapter

[@fawwazaiman8123]

thank you matt abrahams for the podcast!

[@amangeldimukayev]

👍✊🇰🇿

[@haiffy]

Meanwhile me: Think slow Talk fast

[@sakshamsrivastava6487]

1st commentn😊

[@ChrisPyle]

Only comment lol

[@JamesFreido]

​@@ChrisPyleHey bro! Can you summarise this podcast in one line😅

[@ChrisPyle]

@@JamesFreido it's not what you say, it's how you say it.

[@mmcatamm6668]

This is very unuseful where it’s a catch-response mimicking bracing for impact. It seems robotic and would shut out natural flow of conversation. Over-prepping on a comment could also prevent the responder to engage the non-verbal transfers that happen with people

[@ftmrivas3043]

Michael Obama?

[@neroda_]

It's Michelle Obama

[@ricardofonseca7810]

25 minutes wasted

[@chloelu4390]

😂😂😂

[@a.rajesh2898]

Thank u for saving 25 minutes

[@SirBBC]

I'll save this episode and take 25 minutes later to justify your conclusion, but thanks for the warning.

[@samyvik2888]

21:35 Democrats' plug?!? of all the people in the world... :)

[@flyingdragoncar4975]

she's a wonderful speaker and communicator its perfect. So is her husband. And excellent example.

[@samyvik2888]

@@flyingdragoncar4975 her husband - yes! she? not so much ... maybe cited for DEI reasons and agenda politics. There are so many others in corporate world and in the social media world that are popular and even better.

[@flyingdragoncar4975]

@@samyvik2888 ah , the new buzz word. DEI. Yeah gonna step away here. Sorry I don't deal with racism. I hope you get better and change your views. Take care.

[@samyvik2888]

@@flyingdragoncar4975 please step away. what racism did you find in my comment? this is a standard hide out of wokes and psedo-liberals like you!

[@sasu1211]

This video was targeting 3rd countries, cheap CPV!

[@wlopne]

She might have a lot of knowledge on this subject, but I think she needs to be better on explaining. She does have a lot of interesting points, but it looks and feels a way too theoretical.