$180,000 in Watches Vanished Into Thin Air

[@wooshafan]

Shout out to the Grey Market video/editing team. These last few episodes have been exactly what I feel like is the perfect balance of watches/business/personality for this show. It's a show about a company that sells watches and you guys have been nailing that.

[@dalemtb1199]

Agreed. Your production team is doing great!

[@RomanSharf]

Appreciate that so much Shai. Our team has been really crushing it. Couldn't be happier with them!

[@gorskic]

This is honestly my favorite episode so far. Trying to manage a growing business is super hard, especially when you're in that awkward phase between being a really small team and an actually big company. If I can offer a piece of advice: Invest in shipping automation. Having done warehouse integration in my former job, shipping software which integrates with your ERP and the carrier is a lifesaver. It pulls the address, service type, and value of the shipment right out of your ERP. Shipper packs the product, puts the package on the scale, scans the barcode on the packing slip, and out comes the label.

[@midastouch7773]

Nice brother. Good shit

[@alanrequena6210]

😢 0:17 ❤😮😢 0:19 😂 0:19 ❤🎉😮 0:22

[@alanrequena6210]

0:39 0:40

[@alanrequena6210]

❤😢😢😅😂😢

[@alanrequena6210]

1: 1:07

[@markq1]

Literally this week I've lost my Tudor GMT in the post en route to the Ebay authenticator (London). That's only £2500 and I've lost sleep. $180k I'd need counselling!

[@neilbraun11]

Wasn't it insured?

[@markq1]

@@neilbraun11 Yes it was sent via Royal Mail fully insured. The tracker states signed and delivered but GPS is not at delivery address! Investigation ongoing...

[@jasonemanuel9070]

@@markq1 Royal mail are usually pretty fast when they pay out,after the investigation!

[@exnihilonihilfit6316]

“Literally” - the single most abused word in the world.

[@jjl499]

I love how nick has grown as a salesman. The confidence he has is growing by the day and that’s amazing! Congrats

[@VANILLA187]

Starting to sound like Adrian. Just Saying.

[@drossano9794]

That first episode he was like a fish out of water, now hes a pro def cool to see the hard work paid off

[@BluffCreekStudio]

yes! A+++

[@MyNameIsMyName.]

We know bro

[@ccornetto]

That’s an unfortunate situation. I appreciate that you are willing to share the difficulty of running a business and not just the highs and successes.

[@Paul-nr6ws]

Did you check Heathrow customs? If no import duty was paid, could they have it?

[@dtaylor9673]

Valid point

[@Coilcry5]

When you regularly insure your shipments and you have a cargo insurance contract in place there should be some kind of oversight clause, which this case would fall under.. i have to deal quite often with such cases…

[@miked3371]

great comment

[@andrewchapman5659]

Nah then people would just accidentally oversight to save money

[@Fanta....]

@@andrewchapman5659 there could be a limit set for that, say no more than 2 every 5 years of coverage or something. just like most insurance allow for a free windscreen once per year.

[@Coilcry5]

@@Fanta.... absolutely right! And taking in consideration the premium they pay prob. USD 1 mio a year with a turnover of 120 mio. they have, there should bee room for this.

[@ryleysemperger]

Chris is super professional and talks very well on the phone

[@ThereforePotato]

As a commercial insurance agent, I can never stress enough to my clients the importance of ensuring you are not underinsured.

[@SeaJayBelfast]

I'm a barber and I can never stress enough to my clients the importance of ensuring your hair is not overgrown.

[@FeelingPeculiar]

@@SeaJayBelfast Doesn't overgrown hair keep you in business?

[@andrewallen9993]

I sell industrial robots. I cannot stress enough the importance of having a hot standby robot for every working one if you don't want your production line to halt for more than an hour if a robot fails!

[@bassjunk3]

Thanks for the watches

[@davidhunternyc1]

Many years ago I bought a digital camera from Europe. The camera arrived damaged from UPS. The camera store had insurance on the camera but I had to send it back to them. UPS insisted they pick up the camera to inspect the damage so they came to my apartment to pick up the camera. When the camera got to the inspection facility and they opened the box, UPS said it was empty. Someone at UPS stole the camera! Because UPS stores are independently owned, UPS did not accept any responsibility. UPS does NOT have a pack and ship promise. UPS stole the camera to avoid having to pay out an insurance claim. UPS sucks!

[@stoneone1479]

Yeah when I saw they shipped thru ups I couldn't believe it. FedEx or DHL

[@gotyoutriggered.8644]

Lawsuit

[@pjheller2880]

The quality in production and editing has really shown. Absolutely loving every minute of this season!!

[@marlonwoods4242]

Literally my favorite show to watch period.

[@Albert-jt4mf]

Spelled Henri Matisse wrong 🙄

[@upcomingmillionaire187]

this a fake account of the guy who edited this, cause nothing special about the basic editing!!!

[@Joshcrr215]

The way you handled the situation with your employee an the way you spoke about him was touching man. I’m 36, I’m an employee as well so I know what it’s like, anyone whoever had a boss knows that feeling. Your response was genuine, you meant every word that you said. On behalf of all employees, THANK YOU

[@andrewallen9993]

You have my deepest sympathy, my 180 dollar Vostok GMT was stolen in the mail and I only received the box and watch strap, fortunately as it was shipped as registered mail I had to collect it from the post office and saw the parcel had been interfered with so didn't sign for it. Luckily as it was purchased from eBay I got my money back after some to and fro and the sender calling me a scammer. I think that the x-ray machines used to scan the parcels for contraband inform the criminals in the post office and courier firms when there is something valuable in the parcel.

[@matthewshultz2495]

Internationally yes this would certainly be the case , as shipping domestically it should of went through without issue. It's the Change up to London which is concerning which should easily be traceable. These sorts of loses would make even a rich man's skin boil . Dam it man

[@Younghead]

It’s not in London, it’s at the country that it was sent from and it is an inside job. The person who is responsible for not correcting the mistake, should either be fired, or they should be moved to a position where they would not know or handle any of the contents in the packages any more.

[@partofthegame2691]

ITS DONE B4 AND items get sent to different places some time on purpose and then before u know it u have a new watch and u pay ya friend some money aswell....

[@gotyoutriggered.8644]

I don't understand what people are going to do with a stolen watch? It loses almost all it's vaule when reported stolen.

[@YouTube_is_full_of_trolls]

Lol I'd be completely fired if this happened in my shipping/receiving role 😂

[@Florida_Life_Insurance_Agent]

Then the next guy would make the same mistake. Don’t waste the education. Fire for laziness and ethical or moral failure not one human error (albeit huge). My take.

[@TheActright]

they all Family

[@joshseeley7]

@@TheActright They ain't all family if it happens twice!

[@reallee5331]

Someone came up big over that loss. Probably the post office

[@manual3600]

The quality of these videos just keep getting better. Love it 👌

[@SitKid721]

dude straight up amazing content. the editing and camera work have gotten 100x better

[@michimadiforever1458]

How do you know the watch was ever put in the box? See if you can find documents from the mail carrier for that package of what it actually weighed when it was tallied in for shipment. The sender might be the con artist in this case.

[@CobisTaba]

With the reroute and video when being packaged, inside job seems most likely right?

[@adrianjd32]

Did you even watch the video? They cover that and have video of it being put into the package…

[@adamengdahl5291]

Nice episode, thank you for the WOMD portion that’s what everyone loves. Love the inside of deals that are going on with sales , shows people there are all kinds of ways to get what you want.

[@ThriftLife]

you guys have such a good culture there. this is absolutely what I'm striving for

[@Thatdudewiththedogs]

Right? I wanna start flipping watches to eventually open up a small store in Texas. That would be so sick

[@danielmiller9012]

@@Thatdudewiththedogs That sounds great, but wait a while , let the market correct.

[@MrAumbra]

Unbelievable! I cannot believe someone pulled that crap on you. Sorry to hear about this and I hope you find who did this! Best wishes. Love the content.

[@ianarmstrong9594]

illia stole it

[@alanrequena6210]

@@ianarmstrong9594 2:59

[@GS-xv5zh]

Love the channel have learned so much just watching these clips, keep them coming 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@yeabuddy9365]

Dang this is the second video I've seen and already a fan. The quality is that of a TV show, dope af!

[@rydmerlin]

Somebody has to take responsibility for rerouting the package to London.

[@balerionthedread4693]

Yeah, man, that bit sounds super weird. Feels like someone at FedEx has figured out how to get things rerouted where a buddy can surreptitiously lift it before sending it through…

[@sbIvanov]

@@balerionthedread4693 imagine if they were smart and sent ae AAAAAAA+++++++++ replica.... that would be even next level!

[@spacefren3826]

I’d fire everyone involved with that order. How could you trust any one of them ever again when you know somebody close to the operation did this?

[@BrandonWallach]

@@balerionthedread4693 makes no sense how a domestic package can 'accidentally' get shipped internationally

[@rydmerlin]

@@BrandonWallach there’s a London in PA and I forget if he clarified or not whether it was London UK or not.

[@bernhard8540]

Maybe a color coded tag for inventory that would automatically tell packaging and shipping would instantly know that in general a watch is a certain amount of insurance? It would be pretty simple to add into your already running system

[@marcusjay8103]

This was definitely an inside job with the package! Out of all the packages handled daily, your package was somehow re-scheduled to London where it was never meant to go, the contents somehow go missing and then it turns up late.... And empty 🤔 Someone must have known something about what was in there or meant to be. Either that or the customer shipping it knew someone at FedEx and was able to swipe the contents yet know its insured so they would get the funds for it anyway. 0.0000000000001% chance that this is was just a 'mishap'.... Ya know, a $180,000 'mishap' 🙄 get outta here!

[@highlyopinionatedllc]

It definitely could happen..if someone rerouted it there would be notes for it

[@ShutTheFuckUp1987]

I work for FedEx. I was a delivery driver. And then I got my CDL and now I drive the double trailers. This was definitely inside job. There's no way the driver did it. It's 180K you can bet your bottom dollar There's going to be a MAJOR investigation within FedEx. With the police department and all. There's a million cameras within the HUB warehouse where all the packages go to be diverted where they are finnialy going. This was either done in London or along the way

[@willf1118]

Ehh anythibg like this will be tracked if it was sent to London through the correct order you would know immediatetly somthing slimy with the shipping company my best friends dad works for fed ex and people stealing packages is a big issue

[@chappy24]

Of course they do - they are able to see inside with technology without even touching the package

[@chappy24]

Amazon Drivers as well, temp employees around Christmas time. They are able to see inside the packages. The higher ups in the company are the biggest thieves. This was too juicy too not steal. @@willf1118

[@jeremyjackson4553]

Having someone trade Rolex watches for jewelry has to be the biggest come up! Love these videos.

[@hmumyguy7136]

Love the top tier editing man , love the grind …keep it up

[@dk7466]

FYI it's Matisse and not Matesse. Keep up with the great content, love the show.

[@patrickobrien5367]

Great video 📹 👍 thanks again for your video and help 😀 have a great day 👍 😀

[@noebillions3681]

Love to see how your team has grown. Much more success to your business.

[@gamergett4322]

Hearing Natalie speak is the only vacation a need 😂

[@gotyoutriggered.8644]

I'd sue the shipper and report the theft to FBI and Interpol.

[@ChrisCoombes]

We need an update from the courier showing their process and why re-routing to London. Does the watch industry use AirTags in watch boxes or are they no use?

[@cristianmartinez9369]

SOPs absolutely crucial for a successful business. Great team overall 👍🏽

[@CamaroMan514]

The production value on this video is unparalleled on KZbin

[@Reyone13]

“Bigger than my tall.”. I love Natalie’s English. Cute.

[@hofx666]

This things are like unicorns, you will not find them on the market anywhere. One second late…. “When I came across them a couple days ago” 😂

[@change3329]

After researching the history of great assets such as real estate, dividend-paying stocks, gold, oil, and other commodities, Ive come to the conclusion that most excellent assets never come down to the price you want to acquire them at. Simply get the ones you can afford right now.

[@Titan7170]

A tally the real question is why was it rerouted to London? Who knew in the post office to send it there to get robbed

[@CansaywhatIwant]

Hope you got covered for that missing package 👍 Please do full review on that AP grand Com🙏🏻🙏🏻🙏🏻

[@timmalte2294]

best Watch Channel 🍻

[@nettyvoyager6336]

i understand your frustrations and i am sorry for your mind quake hope you are well and stay healthy :)

[@donfischer9277]

I have a watch question, not sure who can answer it for me. I like the 2wtches with sub dials, however I like the sub dials to actually show something like day, month, etc. Most sub dials just have numbers around them. Do the dials that show the day and month have a watch type name?

[@cozy_2X]

This isn’t a “mistake” this is blatantly an inside job. Their reactions to it being an 180,000 loss should tell you everything you need to know.

[@WarrenPuffet]

Illia looked guilty

[@nathanfessenden3109]

My only suggestion you should’ve had that whole snake conversation! Lol

[@Bobby-ic2zd]

What is the square watch he is wearing at 19:50? It looks digital. I like its stance.

[@CoachJT]

This series is getting better and better

[@my11badkids78]

17:17 Everybody wants to wear Carhartt until it's time to do some Carhartt shlt. 😂

[@4l215]

Love this channel

[@sbIvanov]

It is interesting how FedEx didn't find that the weight of the packages has changed? Is it possible that the last mile delivery person was responsible?

[@Atombender]

They put some crap into the package to compensate for the weight loss.

[@johnallright6847]

@@Atombender yea but by your own admission the senders security tape had been messed with and should never have been signed for, you wouldn't sign for something worth $100 if the packaging was not right, something stinks here.

[@fenschmen2795]

Love this show and the additional KZbin uploads! Keep em' coming!

[@georgeherrera3409]

I really like your entire operation, your casual approach to everything while always professional at the same time, sometime this summer I want to visit your store and make a purchase. Wishing you continued success.

[@sticustom]

FedEx should be seeing who re routed the parcel to London, where it went in London. They should be held responsible for this. Heads should roll.

[@Kurio71]

Probably stolen at the depot when re-routed to throw off suspicion

[@man.h]

Great Episode!

[@chriscraft999]

You can see what the weight of the package is. The carrier will check the actual weight. You can tell if it was shipped out empty.

[@davegorman9822]

In the jewelry and watch business you're bound to have costly mistakes ( ive had a few for sure) but this was a weird one, it makes me think someone hacked the shipping and had it sent to London then they sent it back to LB. Just crazy. But to have that go wrong and the insurance inaccurate just sucks. Hopefully he will learn and slow down to make sure everything is accurate from here on out. Love the videos guys !

[@andrewchapman5659]

Trust me these shipping companies steal, they dont steal 20-30-50 dollar packages, there looking for BIG BIG Money 500$+, Artwork, Collectibles, Watches, Jewellery probably knew the Insurance was off and they could steal it and not have to pay for it. Definitely has all the markings of an inside job.

[@RomanSharf]

Appreciate your insight! You're right. Thanks so much Dave!

[@markhyman7983]

Hi Dave

[@chappy24]

It was the shipping company, who has the power to A) know B) Steal it - they do. They look for small expensive items they can steal, rare collectibles, magazines, books, etc and if it is not insured its stolen.

[@sabrinamerrick1271]

Can you claim this as a business loss on your taxes?

[@alberttang6955]

Are you going to put new flooring over that pebbled concrete that is currently in your ground floor lobby atrium? Some commercial grade carpet tile would really spruce up that area. Also make a big difference with acoustics.

[@bkaplan00]

I think this stolen watch story is fake to make KZbin content. You cannot re-route to London as that is international. That makes that story impossible.

[@tonysslime7633]

everything they do is fake

[@ShaneSantarelli]

Agreed

[@idbountyhunter]

Correct, the shipping company they use would catch an international shipment if the shipment was domestic, coustum forms, ect.

[@mayhem7455]

I tend to agree, but more for the fact that NO ONE got fired for a mistake that cost over 100 grand.

[@cesariojpn]

I've had packages misdirected to far off places with USPS and there have been cases where mail/packages have arrived years later. Either the story is fake, or it's based on another situation & it got "rewritten" for content.

[@willizabeth]

Is U.S. Registerd Mail used anymore for these type of shipments?

[@aberdeendeltaforce]

The minute someone at the courier knew it wasn’t insured he knew there wouldn’t be an investigation and stole it, guaranteed….kudos to the thief, anyone with a 180k watch can afford to lose it ❤ a bonus for the little guy here.

[@sabrinamerrick1271]

I’m not into watches. But I love this content you put out.

[@chix7332]

Brutal man, the delivery companies are taking everything. I had a 5k Toto toilet taken a couple weeks ago. Always appreciate the good content.

[@Kurio71]

That's an expensive shitter

[@Mysteryboy0007]

how is that delivery companys fault??

[@LA-fr7fx]

Thank you 👍👍

[@DMWBN3]

Sabrina - You are a complete darling. Well spoken, polite. Not like some of these awful, plastic, fake IG fools. Anyway. It's a joy to warch you moving up within LB. REGARDS FROM ENGLAND. Look me if ever in Sussex, England. PS, always great content, as if it needs saying. Always top work.

[@juniorjohnson5961]

Always one of the highlights of my day . Hopefully I'll get to visit someday.

[@peterkim8301]

Great content! Absolutely love it

[@harryvanderveen773]

As a boss these are frustrating words to hear "I don't know, I don't remember, I guess, it could have happened"

[@Dbrockjohnson]

the editing in these videos are top notch

[@louismultimedia2619]

You make my day again🥳....Pablo Picasso for his bleu, 🇲🇶 comme mon drapeau du Québec.👍🏻

[@chrianthar]

I fully agree wiith you on the Managing people part A lot of Managers now adays fail to reconize that people differ so therefore you can not manage them the szme Awsome content once again

[@frankphilpot3492]

I hope you get it all sorted out and you get your money or hopefully your watch back (the later doubtful). Anybody that thinks this is an easy business is out of their mind. Big business can have big problems, but you always push forward. LUXURY BAZAAR! Always on the grind. 👍

[@w124mercedes7]

Hello I recently found out my grandfather left my a 1950 something Rolex sub mariner. My father says he was known to have only worn it on his wedding day and anniversaries. Personally I am not into watches and have no use for it. I am supposed to take possession after all estate legal work is done and I plan to sell it. Can you give me an estimate of what these sell for. I have seen pictures of it which look to be like new with original box and am told the original receipt is in the box. Is this something I should have like Sotheby's sell for me.. And suggestions would be greatly appreciated. Thanks for your time. Robert

[@LUV2T8KU]

Good video keep up the good work.

[@Beeeeeefffffff]

Your sales staff needs to clean up and not look like losers. They also need to speak clearer and not sound like they've been hung over from the day before.

[@hawrologista6460]

True. I really like this channel but I simply wouldn't buy a watch from guys who dress like they're heading to an under-12s skateboard competition.

[@stevenuk]

again very good content, this channel is constantly producing great content.

[@razeredge8713]

You can tell a magician is on the camera crew. The cinematography is magic

[@CameronDeanStyle]

Hehe

[@hamannolivier4197]

Henri Matisse guys!!!!! Please! Salutations from France 🇫🇷 Love yours vidéos, learn a lot thanks to your team

[@theimpaler2317]

What song is that at 18:00 that bass is sick

[@JValek]

Another great video!

[@TheTownWatch]

Great episode!! Hopefully yous can get that stolen watch situation sorted out and get all your money back!!

[@bojidar12345]

Great videos, thank you

[@leoross473]

Around 6:30 what was the watch shown

[@ToneyDouglas23]

Alex saying “Nick would pick something like this” sarcastically about the Arnold and Son is exactly whats wrong with the company. You got sales people who don’t even know watches. Arnold and Son is one of the best values in the secondary market!!!

[@aryeh-kunstler]

Chris has legit become my favorite here

[@dean3659]

Anna needs to be in more videos she is the best an amazing x

[@donfischer9277]

When a package is insured at a min of 75k, isn’t there in place security? Don’t the carriers have to hand deliver from point to point and sign off on it? And it should be all filmed inside the carriers location.

[@donfischer9277]

So you can see where the tape change occured

[@rs-qe3de]

If it's over certain amount it's labeled high value. a supervisor or something will sign off on it. there's times camera's won't see the package. like when it's put on a trailer. And the routing had to been a inside job. Someone changed the route from the facility. I worked at ups. they have a horrible problem with theft. they would have medicine like pain pills stolen all the time.I surmise it was stolen at the facility it was at when routing was changed. and then sent overseas to throw people off there tracks. If you know what your doing and catch a computer unlocked it wouldn't be hard at all. corporates loss prevention department can track to what computer or device was used to change the route and who's login was used.

[@andrewallen9993]

The management at courier companies is not responsible. Therefore they couldn't give a rat's arse!

[@Younghead]

@@rs-qe3de Yes your probably 95% but it wasn’t insured, by accident for some reason to hide it was a high value item, and nothing else was reported missing at their business. The crazy thing is that it won’t be sold for the right money and it has a hot certificate.

[@truxton1000]

No matter how good your procedure is it does not matter if the courier company is responsible for the theft. And package re-routed? That should not really be possible?? An employee that "forgets" to check the value is unacceptable, simple as that. I send and receive much lower value stuff, typically $100-700, sometimes up to $1000, I NEVER forget to check the value, it has never happened ever, typically baseball cap sloppy attitude to forget to check.

[@lukewalker1051]

I look at this as income redistribution. Yes, distressing for the owner, but consider the delight of the new owner! That must be one happy hombre. Yo.

[@FordTransitVan23]

I have had 3 expensive contents of packages stolen at the USPS facility. Only empty boxes arrived.

[@slimdugger99]

This was an inside job, why was no inquiry made as to why the watches were rerouted to London. Either the box was empty before it went to London or it wasn’t. The only reason for the box to end up in London was to cover the theft which occurred in the repair shop here. The thief sent the box to London on purpose to cover his theft here, he’s probably the same guy who stuck the extra watch in the box so that he would create additional confusion and also score an additional watch in the bargain. The owner of the watch company needs to put someone with a brain in charge of shipping and security both.

[@paulhill4843]

Excellent video again, love the team and content as always.

[@jackhummell]

I love this serious. Still working on getting in the watch game

[@NorthWestLacrosse]

I love how he's just casually putting on the AE1200 @ 17:04 as if it isn't completely GOD TIER

[@joeylister6053]

I’m new to this channel, can someone please tell me if the watch package that was rerouted to London got sorted out in the end.

[@johndeltoro8016]

I fell like I can just walk in that place grab a watch and walk out no questions asked 😂

[@jgity]

Excellent video!!!

[@bogrot69]

I bought an Oris Aquis from a seller online. The package was to travel from the US to Vancouver Canada and a couple if days in, it showed it arriving at London, Heathrow. The watch never did find it's way back to Canada but fortunately I was covered and didn't lose a dime. Stressful as it was, I can't imagine a potential 200K loss

[@masterofcents.8175]

I know it is off the subject a little bit. But I received a box from Brinks delivery of platinum ounce coins and it was opened.

[@aciel-tv]

nice 26579ce , that perpetual calendar RO is sweet.