3 Ways to Notify With

Learn the 3 possible ways to trigger a notification in ServiceNow Flow Designer, the pros and cons of each, and which way Robert suggests as default.
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[@Dwaynegarcia17]

Goated

[@lailamoussaoui1793]

Thank you for this video, and I want to ask you, there is no way to send an attachement using flow designer ?

[@robertthedukefedoruk5607]

Depends which of the 3 methods you're talking about. In the case of Events (for event driven notifications), and Send Notification activities, you'd rely on the same mail-scripts you'd use conventionally to do the attaching. In the case of the Send Email action there's no interface provided to target an attachment so I don't know how I'd do it. That I still have no idea after this much time thinking about it leads me to believe its prohibitively hard (for Send Email action anyway)

[@ashishkatakam861]

Hi Robert, My instance is not showing the triggered choice for send when field, can you help me how to troubleshoot it Thanks, Ashish

[@robertthedukefedoruk5607]

Hey Ashish. Your best bet is to start a thread on SnDevs slack, ServiceNow Developer Discord, or ServiceNow community with screenshots. But here's a few possibilities 1 - You're on a REALLY old version of SN 2 - You're not on the Advanced view of the Notifications form 3 - You've got some kind of non-OOB config on the Send When field.

[@DPerk_76]

Any thought about triggering an email from an Process Automation Designer build?

[@robertthedukefedoruk5607]

I'm sure I will once I get a bit deeper on Process Automation Designer.

[@BrunoBandeiraRocha]

I have a problem about sending an email through Custom Actions i n Flow Designer: Since the email templates are stored in the sysevent_email_action, when I selected the output type as A reference field, the choice regarding this table is not available. Could helping me providing some tips? I've discover your channel today and is phenomenal! Kepp up the good work!

[@robertthedukefedoruk5607]

I don't understand the problem. Technical help is really best achieved on the ServiceNow Community or SNDevs slack channel where at least you can post screen shots.

[@igor_virgilio]

But how to use send notifications action when I need to customize the body notification with flow's data pills? For example, a for in a list of user records and send custom notifications to each of them

[@robertthedukefedoruk5607]

I’d use an event in that case because you have parameters beyond the record itself (which is what notifications are optimized for)