How to RESET MAC to FACTORY SETTINGS (New & Old Macs) Erase All Data.

[@358studios]

IF YOU'RE NOT RETURNING OR SELLING YOUR COMPUTER.... I'm guessing you want to keep using it with a new OS installed. Not to worry. Here are the steps to bring it back from the dead: *Force Shut Down:* Hold the Power button for 10 seconds until your Mac shuts down completely. *Boot into Recovery Mode:* Press the Power button again and immediately press and hold the Command (⌘) + R keys. Keep holding them until you see the Apple logo appear. *Release Keys:* Once you see the Apple logo or a loading bar, release the keys. You should now see the macOS Utilities screen, indicating successful entry into Recovery mode. From here, you have a few options depending on the cause of the boot issue: *Repair the Startup Disk:* Use Disk Utility to diagnose and potentially fix disk errors that might be preventing your Mac from booting normally. *Reinstall macOS:* If repairing the disk doesn't work, you can reinstall macOS, effectively giving your Mac a fresh OS installation. That should reinstall the OS and get you going again. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@owaatlanticproperties637]

It's taking longer to reinstall a new macOS

[@owaatlanticproperties637]

I hope it helps restore my MacBook with no disfunction

[@358studios]

@@LisaElias-k2h Hi Lisa, seems like you've got some challenges. Namely, understanding what this video is about and what it is meant to cover. Rather than "Karen" the whole thing, how about telling me where you need help? Provide me some details. Your computer is fine, but I'm guessing you're using this tutorial to re-install the OS and continue using the computer. That's not what this video is about. That requires extra steps. This video doesn't mislead anyone into thinking those extra steps are provided. This video is to wipe your computer clean for resell or return. Please refer to the first pinned comment above, the same one you commented on, and follow those steps if you're trying to continue to use your computer. If you also deleted your partition, you'll need to create a new one. If you can't find a KZbin video to help, or can't figure it out yourself, leave me some information that I can work with and I'll see what I can do. Cheers!

[@vbuksa]

@@358studios rather than Karen the whole thing lol I think some of us have a right to go Karen about the whole thing since she destroyed our computers

[@MsKaw1976]

Yes I subscribed.

[@isoawe1888]

Followed all your steps exactly. When computer restarted, there was just a blinking picture of a folder with a question mark inside.

[@358studios]

Hi ISO, thank you for asking. The problem is that your drive has not been formatted. So, your computer does not see it and gives you the folder with the question mark. To fix this, when you boot into Internet recovery, go to disk utility and format your drive. Be sure to back up everything on your drive because this will completely erase all data. I hope this helps. By chance have you considered subscribing to my channel? Cheers.

[@isoawe1888]

@@358studios thanks. Format was not an option. There was verify disc and repair disc. Neither did anything.

[@358studios]

Hi, did you get it? What OS are you using?

[@stephenwilcock]

@@358studios Same. This bricked my macbook.

[@MyJourneySolo]

I don’t get the start up options under the apple logo. It does go to the screen with the disk utility but won’t let me click on anything. Any ideas?

[@jeffreyglenellen1188]

Im glad that I read the comments before trying this too

[@358studios]

OK

[@SuperGezmo]

@@358studiosjackass.

[@imadbeydoun137]

I searched on the internet for 4 hours trying to reset to original factory settings on old Macbook pro 13, and you showed how to do it in less then 5 minutes. your awesome

[@358studios]

Hi @imadbeydoun137, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. I try to be awesome every day :-) By chance, did you subscribe to my channel? :) Have a great day!

[@erinfaith1248]

Same!!!

[@Oddly7]

Hey I’m stuck on a internet recovery what do I do

[@Vibration_Transmission]

Thanks for the useful video, What is the song in the backround? the one starts at 0.30

[@358studios]

Hi @Vibration_Transmission, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. The song in the background was from epidemic sound. I can double check if you really wanna know the artist, but epidemic is a subscription where I get my background music. There is a link in the description for this video if you're interested. By chance, did you subscribe to my channel? :) Have a great day!

[@Vibration_Transmission]

@@358studios Hey Thanks Man will check it out!

[@stephenkennedy2281]

Will the Boot Menu be cleared?

[@358studios]

Hi @stephenkennedy2281, thank you for asking. I appreciate it. Are you able to provide me with more details? Boot menu, you can mean different things, depending on whether you are using a Windows base computer or an Apple computer. Apple has what it's called a startup manager, which can be accessed by the keystrokes in the video. And to answer your question that does not go away. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@sherylsidery1701]

hi each time i click restart - nothing happens when i control R - it just restarts - any tips?

[@LisaKellyLifeUnlimited]

SAme!

[@358studios]

Hi @sherylsidery1701, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. It sounds like your missing one button. Try Option-Command-R or Shift-Option-Command-R to start from the Internet. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@SuzSSE]

I followed all the steps - super easy and clear! But after the erase and restart, the screen is showing a 'recovery install' option. Prompted me to connect to wifi and then the utility disk option popped back up. I'm currently updating the OS. Am I on the right track?

[@Michael_RareZebra]

Did it ultimately work for you. I'm getting ready to do mine soon. Thanks.

[@358studios]

Hi @SuzSSE, thank you for taking the time to comment. I appreciate it. I'm sorry about the late reply, but this one fell through the cracks. This video was really intended to leave the computer in a state that does not allow a third-party access to your information. It sounds like you figured it out, but for those that still need more, there are some pinned comments at the top of the description that will help you with a step-by-step reinstallation of your OS. Please let me know if you have any questions. Happy to help. By chance, did you subscribe to my channel? :) Have a great day!

[@renevillalvazo8279]

Easy Peasy. A++++++ Thanks

[@358studios]

Hi @renevillalvazo8279, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@figurathingsout]

thanks for the help!

[@358studios]

Hi @jacobfigura8926, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@amcgrath1980]

Hi, thanks for the good video. At then end of everything I restarted my computer and now when it turns back on it has a circle with a line through it. Like the prohibition sign you could say. It stays on that circle and doesnt move on. Please help, I need to sell my computer and now I followed this procedure and it gets stuck!

[@358studios]

Hi @amcgrath1980, thank you for asking. I appreciate it. You most likely deleted the partition for the hard drive. You'll need to go back into the options and re-create a partition. Then let it reinstall the operating system. Please let me know and I'll see if I can help further. By chance, did you subscribe to my channel? :) Have a great day!

[@Michaeldog25.]

Hello I also have this problem and I am stuck on the same screen while not being able to get off of it. Could you perhaps please make a guide on how to fix this.@@358studios

[@danmelese]

Thank you so much. It's so helpful!

[@358studios]

Hi @danmelese, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@jamieowen5858]

Hi Sean, I followed these steps on my MacBook Air (about 2014 era) and now I am getting an error when the laptop is loading after the restart. The loading screen starts and there is a little ghostbuster 🚷 sign instead of the Apple and it is stuck on this screen. Any advice?

[@358studios]

Hi @jamieowen5858, thank you for asking. I wish everyone on KZbin was as pleasant as you are. That was such a nice way to ask. I appreciate it. :) You are getting the no equal sign because your Mac is unable to find a valid startup disk. This happens sometimes because people accidentally delete a partition or wipe the whole disk and in doing so the computer can't find the operating system. That's exactly what we want from this video (so we can sell or return the Mac). However, when you are trying to continue using your Mac and you just want to clean it up a bit, that's not such a great thing. Here's how you reinstall the operating system. First, we need to boot your Mac into recovery mode. Turn your mac off (press and hold power button) or Restart... at restart press and hold Command and R. For older Macs this will boot your Mac into Recovery Mode. If that doesn't work, depending on the age of your Mac, you may need to press and hold Option, Command, and R. All at the same time. This can be a timing thing, so don't get frustrated. You will get it. For newer Macs with the M1, M2 or M3 chip, you just press and hold the power button until options comes up on the screen. Open Disk Utility (sometimes found in options or the onscreen menu). Here, you click on the main disk at the top left corner of the screen, and then click on First Aid. Click OK to look for any errors. OK, now that we know it's probably not an error with your disk, we are going to reinstall the OS. If you can, back out to the Recovery Menu and choose Reinstall OS. If not, shutdown and go through the initial steps again to access Recovery Mode. Then click on Reinstall OS. Follow the prompts and that should reinstall your OS. I hope this helps. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@rwoods7979]

doing this will it erase things that are saved in iCloud ??

[@358studios]

Hi @rwoods7979, thank you for taking the time to comment. I appreciate it. You won't erase anything in iCloud by doing this. Be sure to back up your data before starting. By chance, did you subscribe to my channel? :) Have a great day!

[@rwoods7979]

@@358studios ok that’s the only thing I’m scared about is it deleting pictures and messages on my other devices

[@358studios]

Hey there, I totally get it. I just caution you again to back up everything on your computer. This won't touch iCloud. It just removes your computer from being an authorized computer for iCloud, but I'd be lying if I told you technology worked as planned every time. :) By the way, it sounds like you want to use your computer the wipe. If so, please see my pinned comments at the top of the comment box for how to reinstall the operating system. If you end up deleting your partition along the way, you'll need to add a partition as well. I hope all that makes sense. Good luck and please let me know if you get stuck anywhere along the way.

[@kerrylittle3900]

I watched another video before I found yours but now my MacBook is completely locked up from his instructions. A white screen with a circle in the middle with a line through it. Is there a way to get rid of this and try your method? Thanks.

[@358studios]

Hi @kerrylittle3900, thank you for asking. I appreciate it. You are getting the no equal sign because your Mac is unable to find a valid startup disk. This happens sometimes because people accidentally delete a partition or wipe the whole disk and in doing so the computer can't find the operating system. That's exactly what we want from this video (so we can sell or return the Mac). However, when you are trying to continue using your Mac and you just want to clean it up a bit, that's not such a great thing. Here's how you reinstall the operating system. First, we need to boot your Mac into recovery mode. Turn your mac off (press and hold power button) or Restart... at restart press and hold Command and R. For older Macs this will boot your Mac into Recovery Mode. If that doesn't work, depending on the age of your Mac, you may need to press and hold Option, Command, and R. All at the same time. This can be a timing thing, so don't get frustrated. You will get it. For newer Macs with the M1, M2 or M3 chip, you just press and hold the power button until options comes up on the screen. Open Disk Utility (sometimes found in options or the onscreen menu). Here, you click on the main disk at the top left corner of the screen, and then click on First Aid. Click OK to look for any errors. OK, now that we know it's probably not an error with your disk, we are going to reinstall the OS. If you can, back out to the Recovery Menu and choose Reinstall OS. If not, shutdown and go through the initial steps again to access Recovery Mode. Then click on Reinstall OS. Follow the prompts and that should reinstall your OS. I hope this helps. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@kerrylittle3900]

@@358studios Thank you so much for the help and info. I’ll try it again. Right now it’s just a white screen with a circle in the middle with a line through it. That’s where it locked.

[@patrickgrubbs6864]

@@358studios hi I did this but when I try to install macOS it says “the recovery server could not be contacted”

[@8Stream]

Followed your video and now the operating system doesn't seem to exist and I've spent the last 4 hours trying to fix this issue

[@358studios]

Hi Kirill, thank you for asking. I appreciate it. Sorry about the loss time. I'll see if I can help. Can you please help me with more detail? Are you getting an error? What is showing on the screen? Did you only erase the drive or did you delete a partition? Are you able to bring up the options at startup? Please let me know and I will try to help. By chance, did you subscribe to my channel? :) Have a great day!

[@regalswim]

I’m having the same problem. My MacBook Air is from around 2016. I get a blinking question mark folder and an apple support website. The apple support website directions for this problem aren’t working.

[@Monsterique]

​@@regalswim same.

[@358studios]

Hi there, I missed this comment. Sorry about that. Did you get it fixed? The blinking ? usually means one of two things. The computer can't find a formatted drive to install the OS on or you deleted the partition vs erasing the disk during this process. I hope that makes sense. Let me try to elaborate, if not. You can format your drive, using Internet, recovery and disk utility. You can look for partitions in Disk Utility, and if there are none, you can create one. Best thing to do is to boot up using Internet recovery and double check these things. Please let me know how it goes. Cheers

[@regalswim]

@@358studios Thank you for your response. It makes sense, but I spent an hour trying to fix it and couldn't. So I gave it to my aunt without it working. I told her she can bring it to the Apple store to get it fixed or throw it away. It's 7 years old, has nicks in the screen, and the casing has a piece missing. So it's not worth too much.

[@robertderice87]

Amazing bro ,thanks

[@358studios]

Hi @robertderice87, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@Tobi31011]

Hey how can I do this if my Mac screen is broken? Will connecting it to a monitor help and how can I do it?

[@358studios]

Hi @Tobi31011, I wish I could be a good resource for you but one of the things I know is that a broken Mac screen is very difficult to work with. Are you using a laptop or a desktop? You may be able to use an external monitor, but getting that to work is very tricky as well. I only know this because I just went through all of this with my daughters laptop, which has a broken screen. Please let me know more detail, and I will see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@Vivi-py5oc]

thanks

[@358studios]

Hi @Vivi-py5oc, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@rbridel]

Hey brother. I have a frustrating issue I'm hoping you can help me with... I have a Mac mini that was set up by an old employee. He is set up as admin authority and I can't disable or change that as I don't know his password. How can I replace him as sole admin? Appreciate any help.

[@358studios]

Hi @rbridel, thank you for taking the time to comment. I appreciate it. Sorry about the delay in getting back to you, your email slipped through the cracks. As far as I know, you will need to take the Mac mini to the genius bar at Apple and ask them to trace the purchase. They can probably also help you with removing any old user data and login information. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@luannsutton3540]

Thank you!!!!!!❤

[@358studios]

Hi @luannsutton3540, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@francineannebadillo2799]

Hello, what if there is no disk showing on the part of installing the macOS? What to do? Appreciate your help. Thank you

[@358studios]

Hi @francineannebadillo2799, thank you for asking. I appreciate it. Can you provide a few more details and I will do my best to help? What part of the process are you seeing that there is no disk? Are you already in options and in Disk Utility or somewhere else? How are you re-installing the OS? Internet recovery? In general, it sounds like your disk may not be formatted or you may have deleted the partition, but in that case, you should be getting a ? on the screen or an error. Please let me know and I'll do my best to help out. By chance, did you subscribe to my channel? :) Have a great day!

[@WhySoSerious_510]

thank you sir! this helped alot

[@358studios]

Hi @HerculesBoi, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@kenyattabaird8243]

THANK YOU BRO !

[@358studios]

Hi @kenyattabaird8243, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@janeykelly-t3p]

I have an old 2009 iMac. I have since purchased a new desktop, which I am using. I would like to sell or completely get rid of the old one. All the info I want or need, is on the new iMac. Do I have to backup since the info is on my new Mac?

[@358studios]

Hi janey kelly, thank you for taking the time to comment. I appreciate it. I can't recommend backing up enough, but if you're asking will erasing your old Mac's data somehow affect your new Mac's data, no it won't. Unless you delete something from the iCloud your new Mac and old Mac are separate systems and won't make file changes for each other. Files reside on each separately. I hope that makes sense. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@janeykelly-t3p]

@@358studios Thank you soooooo much, I appreciate your prompt answer. I'm not computer savvy, but now I can look at your tutorials and hopefully work my way around. I have subscribed. Thank you again, Jane

[@EricaaBrown]

Wow this was extremely helpful thank you !!! 🙏🏻

[@358studios]

Hi @EricaaBrown, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@brianaevans596]

Ok I’m locked out of mine I want to reboot and clean to give to my kids but I’m stuck. OS X 10.8 mountain lion

[@358studios]

Hi Briana, thank you for asking. What kind of Mac are you using? Do you remember your Apple ID and password for this computer? FYI, you can access your Apple ID from another computer at appleid.apple.com/sign-in and double check that your login credentials work. First step is to fix being locked out, then clean the system and get it ready for your kids. Please let me know how it goes. Cheers.

[@njbandslb]

Im only getting a file icon with a question mark in it flashing at me when I restarted. No idea what to do from here.

[@njbandslb]

i got into recovery mode. and first aid. there was no "ok" to click. I wish i could send photos. i clicked on 750.16 g toshiba and then on verify disk and it spit out some i fo that ended with "the partition map appears to he ok" and then I selected repair and the same result. i clicked on the other disk "disk1" and "macosxbasesystem" and the verify and repair options are shaded out. so i went back to try to install the os fingers crossed and it took me to a page that says "mac os x lion" "select the disk where you want to install mac os x" and there is an empty box with a shaded out "install"

[@njbandslb]

i went back to disk utility and clicked on "diskOs2" under the toshiba disk and clicked on verify and repair. both said "volume failed: unrecognized file system"

[@MonikaR162]

Just press install and the the macos version it says you'll still be able to update it my mom showed me

[@358studios]

Hi @njbandslb, thank you for taking the time to comment. I appreciate it. The blinking "?" means that you've fully erased your SSD drive. That's good if you're returning the computer or selling it. My guess... you want to keep it. To reinstall your OS, start by using disk utility (an option during the start up/reboot process), and format your drive. Your computer doesn't see the SSD right now because you wiped it. Formatting it allows your computer to see it. Follow the steps pinned to the comments ^^^ for a step by step guide to reinstall the OS. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@johnandrew721]

I have a mac aire 2013, and I upgraded it from Mountain Lion to Big Sur. Will this process revert the mac back to Mountain Lion?

[@358studios]

Hi there, thank you for asking. I appreciate you taking the time. This process will most likely upgrade you to the most current OS that will run on your computer. Newer computers will be upgraded to the latest version. However, having said all of that, I have only use this process for computers that are under eight years old. I hope this helps. Please let me know how it goes. I am curious myself. Hey, have you subscribe to my channel? Have a great day. Cheers.

[@fazemoh]

Bro thank you so much

[@358studios]

Hi @fazemoh, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@fazemoh]

@@358studios my MacBook isn’t working anymore

[@358studios]

Hi there, need a bit more detail to help. Can you please explain more?

[@harrysingh4903]

thank you for showing me this, I really liked when you helped me when I have trouble doing something on my computer!

[@358studios]

Hi @harrysingh4903, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@123jliv]

Help I have just erased my HD Drive but also the data one, is there anyway to recover this?

[@358studios]

Hi @123jliv, thank you for asking. I appreciate it. Are you able to provide me with more details? It sounds like you erased your data off of your computer, but that you were also storing data on your computer which you wanted to keep. Does that sound correct? What kind of computer do you have? Make model and year, please. Are you using a cloud service or is everything ONLY stored on your computer's internal driver? If you don't know what those are I'm talking about Google Drive, OneDrive, Dropbox, or iCloud. Anything like those? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@hooyaholton]

Great Video! I thoroughly enjoyed how clean and concise these steps were, and you didn't draw it out like other “how to” videos for Apple. Muy bueno mí amigo

[@358studios]

Hey Hooyaholton, thank you for the kind words. I appreciate it. Cheers!

[@alexisrodriguez113]

Why do I need to transfer everything to a drive or Time Machine. Will it delete everything from my iPhone too since it’s the same iCloud or just delete it from my MacBook if I don’t use a drive or time machine

[@358studios]

Hi @alexisrodriguez113, thank you for taking the time to comment. I appreciate it. You don't need to transfer anything to a drive or Time Machine unless you want to do a back up. I always recommend that you back up everything unless you are storing all of your important files in the cloud already (like me. Nothing resides on my computer systems). By resetting your Mac to factory settings and reloading the operating system you are not deleting anything from any of your other devices or iCloud. You're simply removing that computer from the devices that are connected to your Apple ID. I hope that helps. Please let me know if you have any questions. By chance, did you subscribe to my channel? :) Have a great day!

[@kddog88]

Thank you, your video was very helpful

[@358studios]

Hi kddog88, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@Michael_RareZebra]

I have an Apple iMac "Core i7" 4.2 27" (5K, Mid-2017 Intel chip) that I plan to keep but just want to start fresh with factory reset. Just have a few questions please: 1. After pressing erase mac - will it automatically revert back to the original OS (Sierra 10.12)? While my intention is to upgrade to the latest version of Ventura after reset I worry about the original OS being inaccessible during the process because it's old? 2. Will the bluetooth icon be hidden or in plain site during the set up process? Or is it better to use an ethernet cable? Thanks so much....

[@358studios]

Hi @Michael_RareZebra, thank you for asking. I appreciate it. If I understand your questions correctly, after racing your Mac, it will try to install the latest operating system that is available for your computer. I'm not sure about the Bluetooth icon, but you will have access to Wi-Fi if you have it around. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@raulfigueroa8100]

is it the same as going to settings and "erase all contents and settings"? I did it like that and then saw this video...

[@358studios]

Hi @raulfigueroa8100, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. The quick answer is, not really. Most of what you have is still on your SSD drive on the computer, or at least should be. I've formatted a disk and somehow data is still there. This is the best I've come up with. By chance, did you subscribe to my channel? :) Have a great day!

[@raulfigueroa8100]

@@358studios I just subscribed to your channel! my follow up question is: I just erased all content and settings because I gave the computer to my wife. We were sharing the computer with two profiles. so, even tho I deleted everything and don't have an iCloud account anymore, how do I make sure that my profile, data, settings and content are deleted after erasing all data and content? thanks for the help and Merry Christmas!

[@358studios]

Hey, thanks for asking. Merry Christmas to you too. I think your situation is probably a little bit more simple than most. My recommendation for your computer would be to follow all of the steps about signing out of the services and then just format the data drives. That should remove your data and unless she signs back in using your credentials you should be good. I hope that helps. Please let me know if you have any other questions.

[@mundymundy2010]

helpful...😊

[@358studios]

Hi @mundymundy2010, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@comfypjs]

I used someone else's instructions for erasing my MacBook with OS High Sierra. I erased the MacIntosh HD & the OS system. Currently there is a white screen with a circle and a \ through it. Does this mean all the data is erased and is ready to give away or sell? I restarted and from the Apple on top left I clicked on Startup Disk. I asked me to select the system I want to use to start up my computer. The only thing showing to choose from is OS x Base system Encrypted Disk. It asked for a password which I did and now no systems show to choose from on the startup Disk screen. As I mentioned previously, I had erased the MacIntosh HD so it doesn't show. I have no idea if all my information is wiped or not at this point.

[@358studios]

Hi @comfypjs, thank you for asking. I appreciate it. Yes, your information should be erased, although I can't guarantee it as I'm not sure what steps you followed from the other folks. The white screen with the no equal circle means that your system cannot find a startup disc or the operating system. Typically that happens because the disk has been erased or has an error. You could double check the data size by looking at the disk in recovery mode and disk utility. You sound like you may already be familiar with how to get to recovery mode but here's some help below. To boot your Mac into recovery mode. Turn your mac off (press and hold power button) or Restart... at restart press and hold Command and R. For older Macs this will boot your Mac into Recovery Mode. If that doesn't work, depending on the age of your Mac, you may need to press and hold Option, Command, and R. All at the same time. This can be a timing thing, so don't get frustrated. You will get it. For newer Macs with the M1, M2 or M3 chip, you just press and hold the power button until options comes up on the screen. Open Disk Utility (sometimes found in options or the onscreen menu). Here, you click on the main disk or the other disk (a partition below the main) and take a look at the size of the information it has stored on it. If you're see numbers that have a Kb or even numbers that have MB after them you probably don't have any significant data left on your drive. I'm going from memory so hopefully that helps. Don't mix up the total drive size with the amount of data stored. Look at the availability and that should give you ideal of how much disk space is being used. I hope this helps. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@comfypjs]

@@358studios thank you for your response! I will certainly give this a try and let you know. I did subscribe to your channel.

[@comfypjs]

@@358studios When I open the Disk Utility the OS X Base System shows up with 2.01 GB in a box next to it and below shows a blue line & says that 1.29 GB is used and 719.8 MB is free. The MacIntosh HD does not show up.

[@358studios]

Hey, thank you for the reply. The 1.29 and the 719 is very small and that leads me to believe that that's probably your system partition. If nothing else is showing up, your computer is not seeing a data disk.

[@dasfreutmich1]

Thank you for the video. Its super neat and concise. I was always expecting a step in there which says sign out of iCloud/AppleId- did you miss that step or that is simply not needed?

[@358studios]

Hi @dasfreutmich1, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. Signing out of iCloud, or your Apple ID is actually accomplished by two things. One is when you de-authorize the computer you are basically telling Apple that that computer is no longer authorized to use your Apple ID or iCloud. The next thing that helps is by signing out of find my and messenger. I hope that helps answer your question. Please let me know if you have any other questions. By chance, did you subscribe to my channel? :) Have a great day!

[@dasfreutmich1]

@@358studios Thank you for your response. Yes, that clarified and helps !

What if in Disc Utility Macintosh HD doesn’t have the erase option to be activated? Isn’t this weird?

[@358studios]

^^^

[@garthera7819]

What a revelation! Others are recommending a protracted and probably impossible procedure that requires downloading El Capitan to a USB drive. Thanks so much! (Great sticker!)

[@358studios]

Hi @garthera7819, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@obarelida]

best Tutorial thank you so much

[@358studios]

Hi @obarelida, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@TheTeessideTravellerUK]

I have signed out of everything as you describe and restarted in cmn / r mode (2014 mac) but I do not get the recovery screen shown at 5.02. As it reboots it says 'examining all volumes then I have macOS recovery screen with my name and in blue ' Forgot All Paswords' and below that, a restart option or next (which is greyed out) any suggestions? thanks.

[@358studios]

Hey, sorry about the delay in getting back to you. I've been on vacation and of course the holidays. I've never seen what you're describing, even in my older computers. Is there any chance that you can start the computer in Internet recovery mode versus using the command prompt? The timing is a little tricky, but after pressing the power on button, if you press Option-Command-R: Starts up from macOS Recovery over the internet, OR Option-Shift-Command-R: Starts up from macOS Recovery over the internet and reinstalls the version of macOS that came with your Mac. Make sure your Internet connection is clean, meaning no firewalls, etc. Usually if you're doing this from home you won't have to worry about it. Work or public WiFi may give you trouble. Sorry, I can't be of more help. Please let me know how it goes. Cheers!

[@TheTeessideTravellerUK]

@@358studiosthanks. I’ve now fixed it

[@Gyalaxytheartist]

Thank you 🙏🏾

[@358studios]

Hi @Gyalaxytheartist, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@PhotosRFun4Me]

This was sooooo helpful and easy to follow along. I could not find anyone else showing all of the log out and deauthorize steps, except your video! I wish you would make a newer version, though, as I am doing this a year later and a number of things have changed. I had already upgraded the laptop from Ventura to Sonoma to sell it. However, after erasing it, now I have to reactivate it and reinstall Ventura. I will then have to log back into Apple to upgrade it to Sonoma, again. Now, I am not sure how to just wipe it to sell without erasing the hard drive, again. But, super helpful, as I mentioned with all of the first steps you have to do! Thanks!

[@358studios]

Hi @PhotosRFun4Me, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. I do have a newer video, but it literally takes everything down to the wires. So probably not what you're looking for if you want to leave the operating system in place. By chance, did you subscribe to my channel? :) Have a great day!

[@PhotosRFun4Me]

@@358studios I did! Thanks!

[@austinwagner22]

what happens if you did not deauthorize in the music app?

[@358studios]

Hi @austinwagner22, Thank you for taking the time to ask. I appreciate it. I never have personally done this, but I will go with what I think will happen. You will end up using up one of your licenses for the Music app and you'll need to go online to de-authorize that computer at some point to activate another one. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@robertsalazar2212]

What if i bought jt used… and it still has their profile on there how do i factory reset

[@robertsalazar2212]

Also i cant sign into their profile to deauthorize

[@358studios]

Hi Robert, if it doesn't work to re-format the whole computer, then you will likely have to take it to the Genius Bar and plead your case. My whole video is on how to factory reset the computer, so take a look and let me know how it goes. Cheers.

[@theblessed5737]

Thanks for the help, G!🤝

[@358studios]

Awesome I’m glad it helped.

[@Marissa_tm]

Hmm. I followed you until delete and disk utility. After pressing "done", it didn't magically start over. It stayed on the Mac OSbase system page, mocking me.

[@358studios]

Hi @Duchesse_Justice, thank you for asking. I appreciate it. Are you able to provide me with more details? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@gmc0204]

Thank you

[@358studios]

Hi Josephine Pabilona, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@vinijarquin]

This dude is deleting my comments. It screwed my MacBook…

[@358studios]

Hi @vinijarquin, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. FYI, I don't delete comments unless they are inappropriate or contain profanity. I'm sure your MacBook is fine, but you don't give much detail in your comment. This video covers how to completely reset your Mac, so all of your data and all your settings are erased. It sounds like you may need help reinstalling the OS. This video does not cover reinstalling the OS, but I'm happy to help if you'd like to give me more detail. Have a great day!

[@Alexander-bo5sz]

Lol mine too I don’t know what happened but when I reset the drive that I restarted it and now it’s in recovery mode

[@masoncamp5871]

Same here.. was going to give my previous Mac for someone for holiday.. now I have to surf the met to find my problem or take to the Mac store..

[@Mastermason23]

Yep, my Mac is messed up now following these instructions

[@K1NG..]

@@Mastermason23did you find a solution?

[@ai8901]

Hey i tried holding the power button and the command+r and it didn’t help when i hold the power button it gives me the white apple for a sec then it goes bqck down i kept holding and trying andd ut didn’t work my macbook model is A2179 please help with this exact point. Thank you

[@358studios]

Hi @ai8901, thank you for taking the time to comment. I appreciate it. Your computer is using an Intel base Chip versus the M chips from Apple. You'll need to use an older method of rebooting the computer. Don't hold down the power button just press the power button and then press and hold CMD Opt R. I believe it's at the end of the video. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

What if in Disc Utility Macintosh HD doesn’t have the erase option to be activated? Isn’t this weird? It says that the operation can’t be performed because I can’t unmount the startup volume.

[@358studios]

Hi {n}, thank you for taking the time to comment. I appreciate it. I'm not sure but I'm thinking that what you're seeing is the startup drive versus the data drive. Sorry about the late comment, but that's the best that I have is that you may be looking at trying to erase the startup drive versus the secondary HD, which is data. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@delilahsmock9418]

Mine didn’t give me the option to erase Mac and I was just left on that message Ave

[@358studios]

Hi @delilahsmock9418, thank you for asking. I appreciate it. Are you able to provide me with more details? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@SalvvOrtiz]

I can't reset my mac, it's a macbook pro, 13" retina. I tried Command + R, and when I go to utilities, the "erase" option is disabled. Could it be because my mac doesn't have the original hard drive?

[@358studios]

Hi @SalvvOrtiz, thank you for taking the time to comment. I appreciate it. I think this may be because your system drive is the drive that you're trying to erase. Double check and see if there is a secondary data drive. That would be the one you wanna highlight and try to erase. Please let me know how it goes for you I'll help if I can. By chance, did you subscribe to my channel? :) Have a great day!

[@SalvvOrtiz]

@@358studios Thanks, I solved the problem, and yes I subscribed.

[@willyvlyminck138]

If I neutralize iTunes does it stay in tact on my iPhone ?

[@358studios]

Hi Willy, it should. I haven't tested it but here's my reasoning and experience. Many of us cycle through multiple devices (upgrade, buy new, sell old), while owning many other Apple products. Deactivating one (for me) has never disabled the others. I hope that helps. Cheers.

[@jaydenchan7437]

But how to remove remote control staff, it not work on it

[@358studios]

Hi @jaydenchan7437, thank you for asking. I appreciate it. Are you able to provide me with more details? I don't understand what you're asking. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@SaipriyaAmbati-xl4uw]

It’s very helpful thanks for making this video 👍

[@358studios]

Hi Saipriya Ambati, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@SidiMohamedAbdelWedoud-v9d]

Followed all the instructions but it now doesn’t work it’s showing me a blinking folder with a question mark

[@358studios]

Hi @SidiMohamedAbdelWedoud-v9d, thank you for taking the time to comment. I appreciate it. The blinking "?" means that you've fully erased your SSD drive. That's good if you're returning the computer or selling it. My guess... you want to keep it. What you need to do is use the disk utility (an option during the start up/reboot process), and format your drive. Your computer doesn't see the SSD right now because you wiped it. Formatting it allows your computer to see it. Follow the steps pinned to the comments ^^^ for a step by step guide to reinstall the OS. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@all_in_autodetails]

Thank you this worked for me.

[@358studios]

Hi All_in_autodetails, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@Cenobytez]

I'm sure you don't need to do all that logging out if you're going to empty the drive afterwards? All that data will be erased anyway? 😮

[@358studios]

Hi @Cenobytez, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. You would think that is the case, but it is not. Unfortunately, Apple and almost every app you use leaves some latent traces behind. In addition, when you erase the drive, you're not really erasing all the data on the drive. Ever see those FBI movies where they recover data on a drive? :-) That's actually real stuff. And, don't even get me started on the amount of online data they collect. You can't do anything about erasing that data, because ironically it's not yours. Ever click "agree" on that really long End User Agreement when you first load a service or app? Yup, that's you agreeing to give away your data and to allow them to track what you do. So logging out is the best recommendation Apple provides, prior to handing over your computer to someone you don't know. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@Monstro.Mind1]

Worked.. thanks alot ❤❤

[@358studios]

Hi Monstro Mind, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@afifyoutube]

hi I erased the volume but the language part does not comes out

[@358studios]

Hi @afifyoutube, thank you for asking. I appreciate it. I haven't seen this before unless the erase for some reason didn't complete. Did you do a fresh install via Apple or did you do a restore? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@xnovious97]

Followed these steps - Know I cannot turn on my Mac withouth facing the black screen and blinking folder with question mark. I have tried the other steps to recover from this as well, but I am stuck at the "Reinstall MacOS" where i cannot go through due to "The recovery server could not be contacted". I have internet connection and the time and date is correct, still nothing.

[@358studios]

Hi Charlotte, thank you for asking. Let me see if I can help. A couple of questions will help me: What year is your Mac? Are you still seeing the question mark when you power up? If so, that means that the system doesn't recognize your drive volume and it needs to be added using press and hold power button>Options>disk utility> + volume. Name the volume whatever you want and make sure the format is APFS. Click erase or format (going from memory). Shut down and see if that takes care of it. Please let me know how it goes. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@xnovious97]

@@358studios Hi, I just found the answer actually - "If date of wifi does not work for you either, turn off the Mac and press command + option + R for a couple of second while the Mac is turning on". But thank you for responding!

[@UKPinayFarmer]

​@@358studiosHi, I have the same issue and also tried to follow this option. But where is the disk utility button?

[@UKPinayFarmer]

​@@xnovious97also tried din but it still says "The recovery server could not be contacted." 😢

[@xnovious97]

@@UKPinayFarmer Did you check if the date and time is correct?

[@ChristovanRensburg]

When, on my bolder Mac I press command R when restarting it takes me into recovery mode which looks lnothing like what is shown further on in the video so it is pretty useless at informing me how to continue after that...

[@358studios]

Hi there, yeah this video won't guide you through that process. It was meant to show you how to do it with a current system. However, here's a video I did a few years ago that does. Please check it out and let me know how it goes: kzbin.info/www/bejne/ZnybY6Ggnsx2iqM Cheers.

[@hannah99012]

I have a 2017 iMac. This has not worked for me. When I go to the restart part and I immediately click command r. It just restarts like normal and won’t let me restore it

[@AundreaDavis]

hey have you figured it out ?

[@Michael_RareZebra]

Curious if you got it to work?

[@358studios]

Hi @hannah99012, sorry for the delay in getting back to you. This comment slipped through the cracks. Thank you for taking the time to comment. I appreciate it. The keys you're looking for are Option and Command and R or if you want to boot into Internet Recovery from the Internet also hold shift. So, Shift and Option and Command and R. From there it's a timing thing. Holding the keys after you press the power on button. Personally, I found the timing frustrating, but keep at it and you'll get it. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@owaatlanticproperties637]

My macbook is not starting again 😢

[@358studios]

Hi @owaatlanticproperties637, thank you for asking. I appreciate it. Are you able to provide me with more details? My guess is the first comment in the common section below will help you get going again. This video is literally to wipe out your whole computer so you can sell or return it and not worry. Check out the steps in the first comment below and let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@tayahh1203]

What if password doesn’t work and there is no option for forgot password and I’ve reset the password already and my recovery key won’t work either I’m pretty sure I’m putting the correct password in

[@358studios]

Hi @tayahh1203, thank you for asking. Are you talking about your computer password or your Apple ID password? Please let me know and I'll see if I can help. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@R0BL68]

Command R does nothing but make a clicking sound on my Mac Air 13 intel ?

[@358studios]

Hi R0BL68, thank you for taking the time to comment. I appreciate it. Try Option + Command + R on start up for your Intel Mac. By chance, did you subscribe to my channel? :) Have a great day!

[@MyNameIsMissin]

Any clue how to get into a MacBook that’s locked? I bought one from a goodwill and I can’t get the old accounts off. Let alone know the passwords to get rid of them. And I don’t wanna pay for someone to do it. Any ideas?

[@358studios]

Sorry, but that's outside of my knowledge base.

[@PnnahStoneKurtz]

I followed all the steps but when it came to system preference then apple id... I don't have that. NOW what do I do?

[@358studios]

Hi there, thank you for asking. You will need your Apple ID to finish the process, assuming you're not just wanting to reset everything and return or sell the computer. To recover your Apple ID you can use a browser and go to appleid.com. I hope that helps. Cheers.

[@Bipolarlove2]

Command R is not working. Can someone help

[@358studios]

Hi @Bipolarlove2, thank you for taking the time to comment. I appreciate it. Quick question how old is your computer? If you have an Intel Chip try command shift R. The timing can be a bit tricky so don't give up it will work. If you have an M chip from Apple, just press and hold the power button until you see the options come up. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@jaikritsinghrawat]

Thanks for sharing. PS - You forgot to add a step to Reinstall macOS for older macbooks.

[@358studios]

Hi @jaikritsinghrawat. Thank you for taking the time to comment. I appreciate it. That would have been helpful because many people seem to be using this video for a clean wipe and reinstall of the OS. My intention was to do a video about getting your computer ready to sell or return where you would want to wipe it and leave it. I'm thinking I need to do another video. By chance, did you subscribe to my channel? :) Have a great day!

[@tomo.2635]

Why would you want to resell it without reinstalling an operating system? With your video a lot of people are just getting a bricked computer that doesn’t return to the start up new sign in screen.

[@ryeleighlawler]

Thank you so much! I bought my MacBook (an old model) from Amazon because I can’t afford a new one and it had weird data on it so I had to erase everything because it had “admin” account on it

[@358studios]

Hi Ryeleigh Lawler, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@owaatlanticproperties637]

Where did i get it wrong. I just wanted to reset my macbook so i can sign up a new apple id

[@358studios]

Hi @owaatlanticproperties637, thank you for asking. I appreciate it. Are you able to provide me with more details? Check out the steps in the first comment of the common sections below. Let me know if that's going to help. Your task is a little more complicated because you need to create an Apple ID. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@owaatlanticproperties637]

I deleted the wrong files I guess and now my MacBook won't even restart. Although I am currently trying to reinstall a new macOS (MacOS Mojave) via the internet recovery option. Kindly let me know if there are any other steps to take to make it easier.

[@358studios]

Hi there, I'm confused about where you are in the process. You mentioned that your computer won't restart but then it sounds like you are using Internet recovery. Please let me know and I will see if I can help.

[@smokidoky9273]

When I do the restart, I get a lock and the Mac wants me to enter a code/password. How do I overcome that?

[@358studios]

Hi @smokidoky9273, thank you for taking the time to comment. I appreciate it. That lock is more than likely requiring an Apple ID and password. Once you enter your Apple ID and password, you should be good to go. By chance, did you subscribe to my channel? :) Have a great day!

[@smokidoky9273]

hey @@358studios thanks for replying. I have the mac from my work. It's an old one and I don't have any admin rights, so I'm kinda stuck to reset all. But at least I subscribed to your channel ;)

[@jannethcancel6239]

I need help I tried everything and I had a world sign with a warning

[@358studios]

Hi @jannethcancel6239, thank you for asking. I appreciate it. Are you able to provide me with more details? You should still be able to boot your computer using the method for getting into the option screen. Please let me know if that works. When you get there, go to Disk Utility and find out if you have deleted the partition or if the drive is still showing. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@SkibidiAlanita]

It showed a like file with a question mark

[@358studios]

Hi @Doll_corps, thank you for asking. I appreciate it. Are you able to provide me with more details? Your computer is fine, you just have a few more steps to complete if you want to keep using it. First... there's no such thing as ruining your Mac. :) You likely followed my directions thinking you were going to be able to use your computer right after. This video was to wipe your computer clean so that none of your personal data would be available to others. If you'd like to do a fresh reinstall of your operating system and continue to use your computer, please look at the pinned comments below. They will help walk you through the process. Good news is you're halfway there. The "?" mark you're seeing means that you don't have a formatted drive that the computer recognizes. This is correct since you just wiped everything clean. You'll need to format your drive so the computer can recognize it and reinstall your OS. Please let me know how it goes and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@felpzamv8163]

What if the erasing of the drive cant be done and it keeps failing

[@358studios]

Hi @felpzamv8163, thank you for asking. I suspect that your drive has some errors on it. What format is your drive? And what error are you getting? Try the check disk feature or repair disk feature before formatting. Otherwise let me know what area you're getting and I'll see what I can do to help. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@masoncamp5871]

Totally gave me question mark folder black screen.. something in your directions isn't right.. why would my Mac loose it's mind just by reset to factory settings?

[@masoncamp5871]

It's a 2015 Mac and now for some reason, the drives are unformated.. went into disk utility and formated as journaled and still doesn't solve issue

[@358studios]

Hi @masoncamp5871, thank you for asking. I appreciate it. Are you able to provide me with more details? The question mark means the system can't find a bootable drive. Usually it is either an unformatted drive and/or a cable is loose. If you haven't opened up the computer the cable is probably not it. You may have also accidentally deleted the partition. If you did, you'll need to re-create the partition so that the operating system can be reinstalled. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@Artjedi44]

Almost helpful... Unfortunately, "Command + R" does not work on my refurb 2012 Mac Pro. How can I re-stall Catalina 10.15.7 if I can't get Mac into Recovery Mode? (My worst mistake was to rely on WiFi instead of internet through Ethernet cable...) WiFi quit during Mac HD erase procedure, and I could not reinstall without active Internet. It has been hell trying to get back to that point after Time Machine recovery. OS is now corrupted and I can't find a way to reinstall.

[@358studios]

Hi @Artjedi44, thank you for taking the time to comment. I appreciate it. On the older Mac, try Command Option R at reboot. It's a timing thing so you may have to try it a few times. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@Artjedi44]

@@358studios Thanks for taking the time to reply. I had assumed main hard drive corruption and took my 2012 Pro tower to technician for diagnostics. He found that the hard drive and one of the raptor storage drives was failing. Replaced the 512 HD with new 1TB drive, but was unable to get macOS back to Catalina 10.15.7. Have to find proper patches, but this tech didn't want to use third party software, as I did when I upgraded from Mojave.

[@358studios]

Hi there, quick question. Have you tried reinstalling the operating system through recovery mode? As long as your Apple ID is good recovery mode should give you the most recent OS system for your Mac. Please let me know and I can help you with getting recovery mode up and running on your computer.

[@nabsook]

When I try to boot disk utilitys it gives me a circle with a slash

[@358studios]

Hi there, can you give me more detail? Like when does this occur? Are you able to get to startup options? Is Disk Utility the only one with a circle and a line through it, and everything else shows (Recovery, Reinstall, Safari)? Normally, the circle with a line through it happens when there is an operating system found on the disk that is not compatible with that particular Mac. For example, if you tried to use an external drive with Big Sur to boot a new Mac. Try unplugging everything from your Mac and reboot. See if that helps get you into Disk Utility. Please let me know how it goes. Cheers.

[@nabsook]

@@358studios it only happens when I try to boot disk utilitys pacificaly I tried to boot it about 10 times and it didn’t work

[@nabsook]

Also the only thing that is plugged in in my charger

[@soph8855]

Thank you, this was easy to follow and complete

[@358studios]

Hi @soph8855, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!

[@paruchi6749]

It didn’t ask me to restart it just said successful and now I don’t know where to go from here

[@358studios]

Hi @paruchi6749, thank you for asking. I appreciate it. Are you able to provide me with more details? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@Boeing767DriverAA]

What a MB Air ?

[@358studios]

Hi @Boeing767DriverAA, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. The MB Air is me being too fancy. :) That's the MacBook Air by Apple. I hope that helps. By chance, did you subscribe to my channel? :) Have a great day!

[@georgelouis6515]

Every time I hold down command and R it just reboots normally.

[@358studios]

Hi @georgelouis6515, thank you for asking. I appreciate it. Are you able to provide me with more details? You should be using command + option and R to boot into Internet recovery on an older Mac. The timing can be a little bit tricky, but keep trying. If you have a newer Mac, then you would simply hold down the power button until the options menu comes up. Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@georgelouis6515]

@@358studios it’s a old 2009 Mac. I used command + S and entered in three commands. My Mac book pro factory reset and I even saw the start up video for snow leopard. Thanks for your reply.

[@358studios]

Good to hear you got it working.

Erasing Macintosh HD failed. Why?

[@358studios]

^^^

[@diskartengmiloves89]

I tried to hold it for the longest time the power button but the setting icon is not showing 😢

[@358studios]

Hey there, what computer are you using? Same MacBook Air or something different? It’s a little different with the Intel chip.

[@rishardlampese8947]

Hi, followed your instructions but ended up with the blinking question mark folder (2017 Macbook Pro - Montery). Disk Utility did erase the drive and I formatted it to the default APFS. What should I do now?

[@358studios]

Hi Richard, thank you for asking. There’s a couple things to look at. The blinking? Means that your computer doesn’t recognize the drive. It sounds like you formatted the drive, but maybe also deleted the partition. You may need to add the partition back. That seems to be happening to a lot of people. Also, double check that you have an SSD drive and not a spinning hard drive. APFS is good for SSD drives and Mac journaled is better for spinning hard drives. Please let me know how it goes. Happy to help. Cheers

[@yvonnevanleeuwen-AimCreative]

I have 1 system (sata internal physical volume mac os ext journaled 200gb free space (empty). 1 storage apfs volume. Now with free space 799gb (empty). 1 storage - data apfs vol. Apfs. 799gb free space. Then. Under this macos base system and even though i erased iy says 1.57gb used, 133mb free. It says its capacity is 1.8gb. I have no option to erase it further?! Something seems off with this. Its really slow. Also didnt get the option to fully erase and restart. Any ideas please?!

[@wasp3339]

I followed the instructions but when my Mac boots up again it has a blinking folder with a question mark. I try to install the OS onto the hard drive in internet recovery mode (mac OS Sierra). But once the download bar has fully completed a box appears saying. “An error occurred while preparing the installation. Try running this application again.” Could somebody help please, I’m really struggling with this.

[@wasp3339]

It’s a 2017 iMac (intel)

[@358studios]

Hi Wasp, no problem. Thank you for asking. I appreciate it. The reason you're getting the blinking question mark is that your computer doesn't recognize a formatted drive where it can install the OS. This is easily fixed by using the disk utility to format the drive before you ask it to reinstall the OS. Do you know if your drive is an SSD or HHD. The format you pick will matter (a little) depending. Use AFFS for the SSD and use Mac OS Extended Journaled for the HHD. Please let me know how it goes. Hey, did you by chance subscribe to my channel? Have a great day! Cheers.

[@wasp3339]

@@358studiosHi there, thanks so much for your reply unfortunately I’m still receiving the same message . It’s a HDD so I went disk utility

[@358studios]

Thank you for asking. Quick question. You were able to format the drive? If so, your computer is seeing the drive. Correct?

[@wasp3339]

@@358studios Hi, yes I was able to format the HDD within disk utility, my Mac seems to be recognising the drive. Cheers

[@DtDerrick]

My brother gave me his MacBook Pro and he does not know the password. How do I erase everything to the point it’s like I just bought it.

[@358studios]

Hi @RonderrickToston, thank you for asking. I appreciate it. Does your brother know what his Apple ID is and the password for his Apple ID? If he does, he should be able to reset the password on the computer. Beyond that you will probably have to take the computer down to the Apple Store and have them verify ownership before he can do much with it. Unfortunately, this method does not help you do anything along those lines. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day!

[@DtDerrick]

@@358studios he does not use the Apple ID anymore so he does not remember the password. But thank you for you help and I will be subscribing

[@brandonrichter6045]

Ya this reset my mac to the stone age and nothing works besides this dame file wite a ? In the middle of my screen. So what the fix beside sending you a invoice for a new mac.

[@358studios]

Hi Brandon, I'd love to get paid with new Macs... but it just never works out. :) The ? means that your hard drive isn't formatted so the system can see it and install the OS. Use disk utility to format your drive (this erases everything so be sure you've backed up), and on the next go round it should start to install. Please let me know how it goes.

[@sedrickdecoud8198]

I locked my new messenger folio and my print won't work

[@358studios]

Hi there, thanks for commenting. I’m not sure I understand. You wiped the computer and you can’t print? What’s a new message folio? Please let me know and I’ll do my best to help out.

[@javonthomas178]

I followed all the steps and when it restarted it has a 🚫instead of apple omg did I just ruin it 😢 it’s a 2012 model

[@358studios]

Hi there, this particular way of resetting a Mac is going to work mostly on new models. I am guessing that yours is not running the most current operating system, because I also have a 2012 Mac that will not do this. Make sure that you have an Internet connection, and that you are trying to reinstall the OS. I'm happy to help, but I need a few more details about where you're running into a stopping point. Cheers.

[@KhrisTineTravels]

Hey, how can we reinstall the OS? When the screen is only black with that stop sign?

[@standswithpeace]

After this video u've to hold cmd + r then install the os.

[@358studios]

Hi @standswithpeace, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. You're correct. It seems some people want to wipe their system clean and continue to use it after. Not sell or return. No worries. As you suggested, here are the steps to bring it back from the dead: *Force Shut Down:* Hold the Power button for 10 seconds until your Mac shuts down completely. *Boot into Recovery Mode:* Press the Power button again and immediately press and hold the Command (⌘) + R keys. Keep holding them until you see the Apple logo appear. *Release Keys:* Once you see the Apple logo or a loading bar, release the keys. You should now see the macOS Utilities screen, indicating successful entry into Recovery mode. From here, you have a few options depending on the cause of the boot issue: *Repair the Startup Disk:* Use Disk Utility to diagnose and potentially fix disk errors that might be preventing your Mac from booting normally. *Reinstall macOS:* If repairing the disk doesn't work, you can reinstall macOS, effectively giving your Mac a fresh OS installation. That should reinstall the OS and get you going again. Please let me know how it goes. By chance, did you subscribe to my channel? :) Have a great day! By chance, did you subscribe to my channel? :) Have a great day!

[@edcrow58]

None of your options worked on my MacBook Pro. I have the 16 inch 2021. I need it of those options. Did not work on my computer.! 😡😡😡

[@358studios]

Hi @edcrow58, thank you for asking. I appreciate it. Are you able to provide me with more details? Are you using an Intel based Mac or a M Chip Mac? Please let me know and I'll see if I can help. By chance, did you subscribe to my channel? :) Have a great day!

[@brandonrichter6045]

I fixed it by pushing alt and command and r at set up

[@358studios]

Love it... check my other reply.

[@TheGranimal_Official]

Great video, thank you sir

[@358studios]

Hi @grantwarren985, I'm glad it helped. Thank you for taking the time to comment. I appreciate it. By chance, did you subscribe to my channel? :) Have a great day!