5 Of The DUMBEST Leadership FAILS Ever

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Ben Askins

Күн бұрын

Пікірлер: 50

@chrisdonnellyofficial 4 ай бұрын

"Praise publicly, scold privately" is really fantastic advice, shaming your employees is always the wrong move

@pg4662 4 ай бұрын

@@chrisdonnellyofficial yes indeed I was taught to RIP and PIP, Reprimand in private, praise in public. It's never failed me.

@pg4662 4 ай бұрын

One of my greatest management achievements was when I took a temporary office managers job, to basically caretake it until a company restructure took place. The previous manager had some really draconian practices in place, so I asked my boss if I could make some changes. Do whatever you want says she. So I did. We simply made it a more pleasant environment, changing from a school type layout, letting people choose how they wanted their desk sited, asked staff for their opinions on running the office practices etc. Within a month, my director said he was gobsmacked at the change. The staff were pleasant, more productive, welcoming, customer complaints went down significantly, and he was very happy. Managing is not always easy, but it's essential to be there for your staff. If you can't treat people like human beings, go be a lighthouse keeper! Ps. They gave me the Operations Managers job in the restructure!

@ceejay0137 3 ай бұрын

The management training at my workplace told us that the overarching goal of management was "to help others succeed". Most of the managers seemed to take this on board, and it was a good place to work. IMO a lot of managers don't understand that if their team does a good job, the team members get credit for the work and the manager gets the credit for leading the team.

@jimsackmanbusinesscoaching1344 4 ай бұрын

I have been witness to so many fails, but let me use this one... Got a new CEO and he called an all employee meeting (outside in Florida during summer for about 2,000 people). He told us directly that our current employees were terrible and that he was going to hire new ones and pay them more money. I had a group of about 100 people and felt the need to call a meeting after this to tell them that we will show him that he was wrong. I had no idea what to do with his speech and was given no warning that this was what he was going to say. I left myself not longer after this event. Best part was that I was able to open a small office near my old office to take in some of the best employees. Hired a banner plane to fly over the old facility with a phone number to call to get hired. Really upset my old employer.

@outsider5578 4 ай бұрын

One of the best definitions I have seen comparing a leader to a boss is that a boss knows what needs to be done but a leader.knows what it takes to do it.

@thomasbarry8243 4 ай бұрын

Do do lol

@outsider5578 4 ай бұрын

@@thomasbarry8243 Thanks for the correction.

@kirkmt 4 ай бұрын

Why would you go to a restaurant where the staff are being berated in public? That would make the atmosphere so uncomfortable.

@stephenepton5376 4 ай бұрын

I passed my NVQ in Customer Services at the age of 50, half of the problems in working life are successfully achieved with common sense, not qualifications, you have to step up to the plate when the going gets tough, even as a basic Clerk/Administrator I told Managers to sort things out which is what they were paid to do, especially, when I was on the receiving end of abusive language and personal bullying, they hated me, but, the jobs got done as I threatened them by going to the MD, they had to do something then.....

@kurtkyre 4 ай бұрын

I was working for a company that had a training program where I could become a manager and I interviewed with the regional director who was quite verbal about how impressed he was with my resume and skills. My boss went behind my back and made up a bunch of lies about my "track record", and the only way I found out about it was through his administrative assistant who overheard the conversation and told the regional director that none of it was true. I still didn't get to do the training and ended up leaving very soon afterwards.

@harryboyes2812 4 ай бұрын

Gee, I wonder why. (Yeah, very heavy sarcasm)

@tomarmstrong3800 4 ай бұрын

That first clip was heartbreaking :(

@EikePilt 4 ай бұрын

Oof, that first video hit a nerve. I remember working with customers like these. Sometimes it felt like the only reason they called was to bully service workers. Luckily, after a lot of complaints to the manager, she finally agreed to let us disconnect those calls.

@twistybeard4703 4 ай бұрын

WTF! Who has to ask to go to the bathroom? In all my years working, I have never had to ask or needed to be asked about bathroom breaks ever. That just seems to be batshit crazy to me. We're adults and no longer in nursery school.

@jennifermorton1456 29 күн бұрын

You would be surprised, a lot of the jobs I worked at either monitored how long or how often you used the bathroom or were strict about when and how often you used the restroom

@paul8161 4 ай бұрын

I find alot of managers won't report issues to their higher up or the organisation because of either fear of getting a bollocking of apthey, it just makes the situation worse for the company.

@wildrosetarot222 4 ай бұрын

That last one is horrifying. It's just as abusive as the customer who assaulted OP in the first place

@ssvoogel 4 ай бұрын

Another Ben Askins video to brighten our days!

@LizHellsing 4 ай бұрын

Wow... as a manager if any sign of hostility transfer to me. I got a ton of experience to deal with these things. That's my job.

@tfodthogtmfof7644 4 ай бұрын

Or customer support call people had a line in their training manual that the owner demanded be put in there, it said they could be terminated if they transferred a call to me. The owner did not want me speaking to customers. I did not tolerate people yelling at call center staff. I did not tolerate customers brow beating us over their own IT issues. I would prove out the issue, explain the problem and tell them what they needed to do to fix their problem but they were calling us for our expertise and help. I saw no reason to accept abuse or bullshit from anyone. The client could go to another ISP, one with long wait queues for support, and lower service levels where they could get the service they deserve. “The customer is always right, but the client is often mistaken and in need of correction.”

@LizHellsing 4 ай бұрын

@@tfodthogtmfof7644 Horrible decision on the owners part.. I agree with you.

@gabrielmontero3150 4 ай бұрын

I feel it so much for that first guy... So young, and naive... I learned the hard way, in all the CS jobs I had, that leadership is not going to do anything for you, other than write you up (exceptions exist, but we all know how few and far between they are)... With my current experience, I would just tell the guy know I'll disconnect, so it gets recorded and then hang up... If HR is brought up, I'm bringing down that manager, who refused to help, with me

@rosemaryjones5550 4 ай бұрын

Wait she had to ask to go to toilet is already a problem

@MrAranton 4 ай бұрын

There are jobs that can‘t be left alone. If you‘re the only one manning a checkout for example, someone needs to jump in and take your place while you‘re gone. In that kind of job informing someone that you need to step out for a bio-break is perfectly normal and not some kind of problem.

@rhaeven 4 ай бұрын

@@MrAranton yes but in those cases you tell them you need to do it, not ASK if you can.

@cert2b 4 ай бұрын

I really feel for that first guy. I used to work for Comcast. And if someone wanted to speak to a manager at the call center where I used to work. Well, the only thing I could say, was good f***ing luck.

@EikePilt 4 ай бұрын

When we were asked to speak to the manager, we transferred the call to a nearby attendant who pretended to be one. When they were busy, I muted the call and shouted across the hall, "Who wants to be my manager for this call?" 😆 So yes, I occasionally helped out a fellow colleague as well. But the worst calls were at night when I was working a shift alone, and there was no one to help. And of course, some drunken customer called to complain and demanded a manager. I was like, "Sir, the manager is at home sleeping." 🙄

@joepiekl 4 ай бұрын

That's why most references nowadays don't go beyond, "yes, he worked for us between X and Y." You can easily get sued (and lose) for spreading malicious comments about an employee with someone they're applying for. I remember my old boss telling me he had to even be careful when giving a reference for a guy who he'd fired for stealing because he'd served his sentence. He did mention it in the end, but only after they asked him why he left.

@russlehman2070 4 ай бұрын

I have also heard of cases where a company gets sued by the new company for a good reference if the employee doesn't work out.

@Raunefault 4 ай бұрын

I ended up leaving the game industry because my last job, my company decided that instead of increasing my pay from 300 a month to 600 a month. I did contract PR work and they had really been pushing for me to travel to conferences for them. Largely because I could get a meeting with nearly anyone. They decided that hiring someone in brazil would be a better cost effective measure. All their socials follow drug, porn, and/or spam contests bots who follow them now. Then afterwards? They claimed I never did any work for them, so I lost two years of contract work in that field. I just said, naw, fuck this.

@spacecadet35 4 ай бұрын

I only am very low level, but have 10 part timers under my control. And they are my most prized asset. I will go into bat to protect them and I will look after them in any way that my company will allow. I know that I only have them for a year or two, so I am also happy to write accurate, but glowing references, because they do work hard and do good work. What is so hard about that?

@dscott8799 Ай бұрын

Story 2 happened to me! They also didn’t wanna see me go so lied when the next company called for a reference. Luckily they saw through it

@GeorgieB1965 4 ай бұрын

One of the (very) few good things working for the government (at least for me), is that on the applications, you have the ability to check "yes" or "no" when they ask if they can contact your current supervisor, just in case you have a supervisor like the one in the first clip. Also, you had to submit two years worth of annual reviews, which also worked as a fallback.

@andrisstanga5938 2 ай бұрын

That humiliation over the need for the bathroom is surely grounds for serious litigation? If she's a woman, it's surely also harassment? This is not acceptable at any level, and maybe even a call to the police is in order.

@pipsplay 4 ай бұрын

These aren't really 'Leadership' fails, the examples are all lower to middle management issues. Those are terrible jobs. They don't have the power to make anything right, and take all the blame (from upper management) when things go wrong. EXCEPT in the cases you cited. Those are the only times they have power to do the right thing, so spot on there! Real 'Leadership' isn't as much of a 'Bob's your Uncle' when things are going well, otherwise they *will* turn on you. Examples of real 'Leadership' fails are things like sending everyone to work from home for COVID, hiring a bunch of people, then deciding they have to 'return' to the office, even if they were hired as remote. But only if you live within a certain distance of the office. And attendance will be taken, and it goes on your performance review. And when I get to the office, I'm in video meetings with all the people that *didn't* have to return to office. That's a big Leadership fail.

@dchino8679 3 ай бұрын

No screwing over employees on small ways on a daily basis is definitely a leadership failure. The crappy managers failed to lead and the leaders failed to fire the crappy managers

@alliedatheistalliance6776 3 ай бұрын

Double down! Watch yourself watching yourself saying that

@JohnHill-qo3hb 4 ай бұрын

Ben, for the love of God, please, please splurge on a new mic boom, you don't realise how annoyingly distracting the constant adjustments of the boom and mic are. On a positive note, love your videos, I'm no longer in the work force (retired), I very much enjoy your stories and those of your commenters.