5 simple tips to cultivate EMPATHY in customer service

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Read: A guide to empathy in customer service --bit.ly/empathy-custserv
Empathy is the most important skill you need if you are in customer support because you’ll talk to different kinds of customers from varied backgrounds every day.
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Here are some conventional and unconventional ways in which you can cultivate empathy:
1. Understand your biases
2. Read fiction
3. Maintain positivity
4. Understand your customer base
5. Teach
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[@michaelbuckley811]

Keep a mirror at your desk. It sounds crazy, but it works. Check your expression as you talk to the customers. Smiles come across just as well as frowns, or even an eye roll! Also, remember that this is a business issue, not a personal one. The person on the other end of the phone does not have a problem with you personally, they just want to get a task completed.

[@FreshdeskAcademy]

That's a great tip, Michael. Works as a life hack too!

[@wllmgny]

I ❤ U Riya! 😘