20 Damn Good Empathy Phrases for Customer Service

[@stephen402007]

You know when a customer is coming at you sometimes you just choke but if you have phrases like this in your tool box , it can definitely deescalate a tough situation. The customer feels they've gotten through to someone that understands the problem and you feel like you have done a great job. Its a WIN WIN situation.

[@witchothewood455]

I am building an Empathy Workshop for our call center agents, and this is one of the best videos I've seen. You REALLY get what empathy is. So many other videos offer statements like "I can help with that", and that's not empathy! Thank you so much, these are beautiful!

[@myragolden]

Hey there! I'm so glad my video is helping you with empathy! Thanks for your feedback on my specific approaches to training empathy for customer service!

[@darleyguti1035]

I can't find the words to thank you for all the help you give us.

[@RenaGoodrich]

Excellent post!!! Good job Myra. you are indeed Golden!

[@justjee2023]

Hi Myra, I wish to thank you for creating this channel. I'm now an Operational Trainer- Customer Operations because of your channel. It was my first time to be in a complaints department as an agent/advisor but because of your lessons/tips, I've survived with flying colors! I even went back to your first video in April 2007 because I find your videos really helpful. Please keep up the good work and do not be tired to share your skills. I wish you all the best and success to your channel. I will definitely share this to my trainees too. Stay safe and bless ya!

[@myragolden]

Oh, wow, Miss Gail, you just made my day! Thank you!

[@kristinesarmiento7362]

Your videos are Golden! Super helpful when dealing with complex situations, thank you!

[@Highway541]

This is so refreshing and satisfying, I'm happy to be working in a call center again, so I need to restock and arm my self with these empathy statements again.

[@kingbrothers5459]

Thank You for this one. GREAT CONTENT!!!! I’m a senior level rep and all I get is frustrated, fed up, upset customers. Ive always felt I had a problem with empathizing with the customer. I’m gonna try to use some of these today.

[@myragolden]

You are so welcome!

[@selinakishna1263]

Thank you I needed this ...Its hard enough working In customer service and taking many calls per an 8 hour shift ... great ideas for empathizing

[@myragolden]

Glad it helped!

[@netgain7129]

I was move in the Escalation calls, Thank you for this helpful Emphaty statement

[@myragolden]

Glad it was helpful!

[@janinekateantrone5504]

Thank you so much myra for making a video about this and to the one who suggest this topic. My supervisor always tells me that i lack empathy and i'm just good in the process but today i'll keep in mind every thing you have discussed in my phone calls when i get back to work this monday. Thanks again. 😊

[@gwapitongdaks5166]

I'm grateful Myra.

[@niciodatafarafes8106]

Hey Myra, I am a complete newbie on customer service, last week of training, gonna take calls all on my own soon and my calls improved drasticly after watching your videos, I think you re name is Golden because you are a gold mine of knowlage, KEEP UP THE GOOD WORK! 😀

[@myragolden]

You got this!

[@trickster8846]

thank you so much for this Myra! This is literally helpful for me as a call center in BPO. You deserve my subscription

[@myragolden]

I'm so glad! Thank YOU so much!

[@britt4ny_pl4yz]

Today, at 2pm is my post assessment for communication skills training and this is going to save me from failing. Thank you

[@myragolden]

You got this!

[@maeganv9865]

Thank you so much Myra!! I am always going back to ur videos for me to learn moreee 😍

[@loyaltyrd946]

I got 3 days taking training this gonna help a lots 🎉🎉

[@beranquetv3978]

Thanks for this Myra, as i need this as a newbie in customer service industry. Subscribed and Looking forward for more helpful videos.

[@myragolden]

Thanks for the sub! You're welcome!

[@johnkeatslegarde4265]

Thank you so much for this, It really helped me a lot ❤.

[@myragolden]

Glad it helped!

[@dianevinas1409]

i badly need this coz im not emphatetic person, thankyou for this ♥️

[@OlenaBz]

Absolutely awesome tips, as always! Many thanks, Myra!

[@myragolden]

Hi, Olena! I love that my video workshop helped you! Thanks for watching and commenting.

[@mexymindy]

Thank you for this! A lot of good stuff in it :)

[@aceadams830]

ive been looking for this thanks ive been struggling to master this at billing dept thanks it really helps

[@myragolden]

I'm happy to help!

[@nothingbutnet-2051]

Hi Myra these emphatize statements are so helpful. Thank you so much., hoping to hear more about new topics like how to get the perfect accent that American people want to hear, since i'm still on my native accent while taking calls..

[@myragolden]

You got it!

[@soygandhi2264]

You are great woman, I love the way you speak and explain things

[@myragolden]

Thank you so much!

[@xessid]

Omg I've already found this channel and I would say that your videos are awesome!!! Tysm for provide us about this kind of info, as a customer service representative is a little bit difficult deal with American customer. But you make us very easy, greetings from Colombia!!

[@myragolden]

Glad you like them!

[@ChrissyLHarris]

I absolutely love this video and wish I could share with my team, however due to strict corporate policies I cannot share due to name of video. I so wish it was called 20 Darn Good Empathy phrases for Customer Service. I would love to share this across my entire call center.

[@dionesiaebarle4820]

Thank you so much! For this i have some problems about my intonation i cant deliver properly the message i want to deliver to my mock calls this really helps me up

[@Christ_Is_Life10-10]

You are a blessing! Just what I needed.

[@myragolden]

Glad I could help!

[@philly111]

Thank you for this video, much appreciated!

[@jamaicafacun2281]

Thank you for this video, I can use this on my Top Gun training.

[@gwapitongdaks5166]

Thank you so much Myra.

[@myragolden]

You are so welcome!

[@maechristinedacayana1719]

Thank you for this content. I love it ❤️

[@myragolden]

You are so welcome!

[@ToniGurlMalik]

Thank you so much for this! I’ve been working for almost a year now in a customer service for one of the carrier providers and yet I still fail to come up with empathy words to the point it stresses me out. I want to try and work on it at least for another month but if still didn’t work I might have to look for other option 😹 thank you again for this! Will binge watch your videos

[@myragolden]

Glad it was helpful!

[@luboslavondas2019]

Thanks a lot, Myra. Very useful phrases. Keep up good job.

[@myragolden]

Thank you! 😃

[@jieane6568]

Thank you, Ma'am, you help me a lot with this content ❤🌻

[@myragolden]

Happy to help!

[@joacimnala6497]

Great content . These are very useful to my job

[@jacquelinerosa]

Thank you Myra! You are awesome

[@myragolden]

You are so welcome!

[@chrisbrooks9876]

This was great Myra. Thank you.

[@myragolden]

I'm glad you found it helpful, Chris! Thanks for taking the time to watch and comment.

[@jezsasuarez5919]

Thank you for this content.

[@myragolden]

You bet!

[@sheeracarcer1673]

Thank you for sharing💕 your vid helps me a lot.❤️❤️

[@myragolden]

My pleasure!

[@xelabesh2174]

New subscriber here, thank so much. These a big help

[@myragolden]

I'm so glad you're here!

[@arianarodriguezc8193]

Love your content! Just subscribed to your channel

[@myragolden]

Yay, Ariana, thank you!!!

[@ezagab6444]

Thank you so much this was great! Its helps me a lot

[@myragolden]

Glad it helped!

[@joyllagas2040]

Newbie here ... Thank you so much . I’ve always have a problem showing an empathy thru call. Since some costumer are racist. >.< and I am not a native speaker so it really difficult for me .

[@myragolden]

I'm sorry customers have been racist to you. That's so unfair and unnecessary. I'm glad you're here and I hope to continue to help you.

[@aceadams830]

hope u can share tips to improve voice of the customer experience.. thanks new subcriber here

[@powerhousetv8240]

Thank you for the value

[@myragolden]

You're welcome!

[@bbqworld2103]

Great video, thanks!

[@myragolden]

Glad you liked it!

[@mariatrejo7111]

Thank you for this

[@bsunshine9915]

I love your hair!

[@myragolden]

Thank you!

[@rachnabisht1343]

Can you make a video of list of questions for empathy listener which we can ask?

[@myragolden]

I can do that!

[@andreariano8654]

My coach brought me here. 💕

[@myragolden]

Hi, Andrea! I'm so glad your coach brought you here!

[@miochan28]

Thank you thi is really helpful

[@myragolden]

Glad it was helpful!

[@luigi5326]

I really appreciate this video! amazing! (what´s the name of the song?) 👍

[@myragolden]

Thanks so much! I get my music from Epidemic, yet I don't recall the name of this song.

[@efrainromero3959]

Amazing

[@myragolden]

Thank you! Cheers!

[@ayeishayassy7169]

thank you🤩🤩

[@everlym.2755]

New subscriber here 🙋 thank you so much 😊

[@myragolden]

Thanks for subbing!

[@allyssamurielcaspe5100]

Shoutouts to you beteyng naynis 🇵🇭

[@JonathanLauHiengHuat]

Hi sorry Ms Myra, Just wanna pick your brain. Is Acknowledge customer and validate customer the same or different in your opinion?

[@CC-ue5up]

I like how she pronounced “ batang” . It probably came from the Philippines hehe. Anyway thanks for this great content

[@myragolden]

😁

[@haizmulan365]

Hello, Myra. Loved the song in the intro. Can you tell me the title of the song. I cant seem to find it on google. Loved your videos btw. Thanks ^_^

[@myragolden]

Thanks! Honestly, I don't remember the name of the song. I get all my music from Epidemic Sound, but I don't recall the title.

[@iiser786]

1 I realise this has to be frustrating for you. 2.I Want to get to the bottom of this just as much as you do. 3. This is obviously a horrible time for you. 4. I can see your point on that. 5. I am so disappointed to hear your shipment hasn't reached you yet. 6. I'd be upset too 7. If I were in your position I do feel just as you. 8. I know you are anxious to see this completed. 9. I know this isn't the same as having a perfect photo shoot initially but I hope it shows you how sorry we are. 10. I am Sorry you had to deal with that.

[@iiser786]

11. I realise you are upset I want to take a minute to talk about what I think has happened and then answer any questions you have. 12. I hate to think you won't able to take your new duffle bag on your trip next week and that you have to wait for this replacement. 13. As a mother of a child with the food allergies i certainly understand your need to know all of the ingredient in yoghurt. 14. I don't want you to worry at all. your flight is confirmed and you are checked in. 15. I can't find the words to express how truly sorry we are for the frustration you have experienced. 16. This is no more acceptable to us than it is to you. 17. You deserved a lot better from us .we let you down. 18. U r right. 19. I am sorry about the wait .we are short staffed but still I am sorry. 20. I am sorry you have had to call multiple time about the same issue.my goal is to get this resolved on this phone call.

[@myragolden]

Thanks for taking the time to capture my phrases!

[@cornflakes3477]

I hope you can also make videos about dealing to irate, racist and Mr. know-it-all customer

[@myragolden]

Thanks for bringing this up. Yes, I can do that. :)

[@sovie5403]

What is empathy? And sympathy?

[@myragolden]

Hi, Wevan. I answer that question right here: kzbin.info/www/bejne/qX6ZgKujjpeHpMk

[@Ashley-jkl]

I put in my email for the cheat sheet and feel lied to. I received nothing except an offer to join an academy so thanks... for lying.

[@shawnnicolo7445]

I can tell by the YT name that the one who asked is a Filipino

[@gerrygotas4758]

Batang 90s means 90s kid

[@myragolden]

Good to know.

[@patriciagailfermin4416]

This is my problem Im not fond of using empathy statement.

[@myragolden]

Hi, Patricia. Empathy can be a powerful tool to help you foster rapport and de-escalate. Maybe you can ease into empathy...LOL

[@sonicsheath]

Kid from 90's

[@munchuriancandidate]

I would beware of; you-are firm statements might wanna add the im word think or seem to me in there so that you are not gaslighting.

[@davidgrijalva2521]

I will never use these statements because they will never work hahahahahahhahaha

[@myragolden]

I undersstand. :)