5 things you should NEVER say to a service person!

Here are 5 things you NEVER say to a service person...whether it's a computer repair service, auto mechanic, lawn care, garage door repair, painter, whatever - there are just some things that you should never say, if you are concerned about quality service or an expensive invoice. Compiled after 30 years in the IT industry...hope this helps you!
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[@riiik3665]

As a fellow IT person I say great video. My father always said treat someone like you would like to treated. I so agree with every point you touch on. You got my subscribe !!

[@AskYourComputerGuy]

Thank you so much! I appreciate the support ;)

[@icecreamjunkie6790]

I work in IT, so even though users don’t have to pay for what we do, I can definitely relate to this and agree 100%!

[@AskYourComputerGuy]

👍

[@robertm9906]

This video is awesome! I find it hard sometimes when people expect you to read their minds or they say general things like 'I want programs removed from my computer'. I'm not a gypsy and I don't know the programs you use and don't use. Then when asked about what programs they want removed, I'm told 'You know the junk'. Can't please everyone, I'm just thankful for those I'm able to put a smile on their face. They're the once that make it worth while helping!

[@AskYourComputerGuy]

100% agreed! We're not mind readers! 😂

[@musictab7376]

#5! that extends to all points of life! more people need to hear this and apply it to their own behavior. I know more than once I've flown off the handle but I try to make it point in life to not take my anger/emotions out on something that has nothing to do with the thing pissing me off.

[@tsol438]

I do IT part time and my other part time is food service. Last week I had this lady order on the phone and I gave her the order she asked for but she expected me to know that she actually wanted the plate with all the toppings on it which is extra and listed as a completely different plate. It's NAMED different. She called back yelling at me even though I was apologizing. And I was apologizing even though I know she was the one that made the mistake. The more I apologized the more she yelled to the point I had to hang up on her. I had customers waiting to be seated. Then I blocked her. I'm not gonna stand there and be disrespected. She's not better than me. So absolutely decline business when the customer is rude like that.

[@AskYourComputerGuy]

100%! You have to respect yourself first and foremost! Thank you for the comment

[@Frank-Thoresen]

As a local computer repair guy I know most of my clients. I have to be both tech guy and and a conversation partner. Often the solution to some of the problems are user made. Teaching clients is often as important as repairing the computers. I am available for them unless I am sleeping. Luckily I work from home. This would not have worked if I lived in a city.

[@AskYourComputerGuy]

Agreed. I live in a relatively small town. Anything bigger I'd feel the same

[@pcpolice7937]

I used to consult troubleshooting of large specialized industrial heating and ventilating equipment. Many times I had to travel to job sites after being unsuccessful troubleshooting over the phone. I have encountered many jerks on rooftops of large facilities. Before I could begin to work with the service tech we would be read the riot act of what would happen if we were not successful in solving the problem. I would simply pick up my tools and instruments and leave without saying a word. Felt good too

[@AskYourComputerGuy]

LOL

[@f1remandg]

Very sound advice and well structured with the explanations that should get you a good company and reliable service, one more is does the company analysis and repair include a health check and short but nevertheless a Guarantee that gives confidence in their work, like a person who comes and fixes something in your home, I call it a peace of mind service!

[@AskYourComputerGuy]

💪👍😁

[@skibo3522]

Yo Scott, Well said & well done here. The only other thing that I've known to make grown individuals get emotional like this is their phone. It's best to try to be as 'Preventative' as possible but when that fails, (and it WILL) do not even try to deal with it till you've cooled off cause nothing good, (or forward progress) will come of it. Thanks for ALL your help and this video, ~Mark~

[@AskYourComputerGuy]

100% about that 😂

[@skibo3522]

Yo @@AskYourComputerGuy, Not a prob, again thanks for the patience. I sent you the rest of the salient details I overlooked when I asked you about my upcoming 'Win10 Prob', I hope it clarifies things as to why I'm asking at all. Now I'm not sure about making these USB's, (or maybe just the Win10 one). Take care, ~Mark~

[@dhyde9207]

Speed, Quality, Price. Pick 2.

[@AskYourComputerGuy]

A-men!

[@GP-MB-Baden-WurttembergDeutsch]

Your totally right I'm over 60+ I respect old +young. This day young generation I thing 35% have respect in Canada 🇨🇦. I like your videos 😊😉

[@AskYourComputerGuy]

Thank you!!! 😁

[@cindyrone6954]

Great video!! I especially liked the beginning...... and did you know that your shirt matches your eyes?

[@AskYourComputerGuy]

I've been tokd 😂😍

[@THE-michaelmyers]

I bought a used iPhone Xr back in April. I also purchased a dual sim reader from Amazon at the same time. I know how to open an iPhone but honestly, I was just too dang busy to gather the special screwdrivers and a heating pad. There is a phone repair shop here that I have heard bad things about. I attempted to use a repair shop that was Apple certified but they refused to swap out the sim reader for me. So I went to that repair shop and the young man opened my phone and replaced the sim reader. Then I handed him the replacement gasket he balked and said I did not need it, that the phone would not be waterproof anyway. To put the gasket on would require more work and while I was willing to pay the extra money the man refused to replace the gasket. I took my phone home opened it myself and replaced the gasket. Of course, I will never go back to that place. I was laughing a bit while watching this video because close to 75% of the time when I get called about a PC not working right I pull out my USB flash drive and install Malwarebytes and like ole Gomer used to say "Shazam" all a sudden it's working again! Malware, failing drives, and updates are the reason for maybe 99% of all PC repair calls.

[@AskYourComputerGuy]

Absolutely!

[@THE-michaelmyers]

Also, this is me screaming at the top of my lungs! STOP OPENING UNKNOWN EMAILS AND CLICKING THOSE DANG LINKS!

[@AskYourComputerGuy]

LOL every day!

[@AskYourComputerGuy]

You just inspired a new video...thank you!

[@tequilasharknj]

Very good video. Where did you get your glasses?

[@AskYourComputerGuy]

Actually they're cheater readers from Dollar General 😂

[@desleycasey7412]

I like it!!!! I had a good giggle. Maybe I should do a video on things never to say to a medical receptionist!!!! Honestly it's gobsmacking that some people have what I call a gross sense of entitlement. Whilst I'm on the medical subject and this has to do with IT I assure you. It would be great for people to have their medical history, medications and reports on a USB attached to their driver's keyring. There is an Aussie guy who developed the idea "In Case of Emergency" which is USB that can be attached to the keyring and also has a sticker to place on the car's dashboard. This will let emergency personnel know if they have to transport you to hospital and the medical staff know in case you are in an accident. I have gone one step further. I got tired of carrying around with me to various medical appointments all the paperwork of blood tests, scans and specialists reports etc. So I have an additional USB on my driver's keyring which contains this and in the Emergency USB I make reference to this. (I use free scan to pdf software (very safe to use) and scan the relevant paper documentation to my computer or directly to the USB. All that it costs is the actual cost for the USB - suggest 8 - 16GB USB will do the majority if people have several ongoing health issues, like I do Not to mention saves paper - sometimes.) It really came in handy when I was having a scan and the Dr doing the scan wanted to know some info and I handed over the USB and told the person where to find the previous scan results from a different provider, which the Dr greatly appreciated. Hence even not an emergency having the info on a USB attached to my keyring really came in handy. Even when not driving and a passenger in a car I always carry my car keyring with me - attached to my shoulder bag. Especially as I live in a rural area here in Aussie land and over 60 klms away from the nearest hospital. It's not something that people think to do however I believe regardless of how young or old a person is, if they're even taking 1 medication, it's important that emergency personnel have access to this information. Penny for your thoughts????

[@AskYourComputerGuy]

Personally, I love the idea! Not sure how it is in Australia, but here in the states, the government (via HIIPA) takes medical records privacy extremely serious That would be my only concern about having all of this information freely available if you misplaced that USB drive. Other than that, I'd totally be all about it! :)

[@desleycasey7412]

@@AskYourComputerGuy Yes, we also have strict privacy laws. However, if the USB is attached securely to the keyring, it is hard to lose. I use a keyring attachment where one has to click down on the attachment to detach it from my keyring and/or shoulder bag. As to the privacy issue because there is a sticker pointing out in case of emergency, I am giving permission to the medical personnel to check the keyring and USB - thereby giving my consent, hence, no breach of privacy in the usual medical sense. Paramedics and Ambulance personnel regularly take verbal medical information, if possible, to pass along to hospital staff here in Aussie land. Therefore, the sticker and the key ring having "In Case of Emergency" acts as the verbal permission if I'm unable to consent or provide medical information verbally.

[@AskYourComputerGuy]

In that case...I like it 🎉💪

[@crymsondrummer]

Great vid man. Definitely a lesson worth learning.

[@AskYourComputerGuy]

👍💪😂

[@mjb007bond]

"I think the slug pump is acting up?"

[@AskYourComputerGuy]

😂😂😂

[@tonyw6427]

Scott. I'm a little put off by the world globe you have on the shelves behind you above your head. It appears to be geographically inaccurate because it seems to be missing an entire country just to the east of the Australian land mass. The country that seems to be missing is New Zealand and just happens to be where I am from and triggered me a little bit 😁. Other than that I totally agree with what you said.

[@AskYourComputerGuy]

😂

[@jrsiv1957]

Look closely. It's there.

[@AskYourComputerGuy]

For my next video, i made sure to adjust the globe...just for you 💪😂

[@alfrede.newman6626]

.. and you should never let a customer hear .. "oops"..

[@AskYourComputerGuy]

LOL true

[@dalehenderson4136]

Do you have a video that explains the best way to copy/transfer files, programs, etc. from an old laptop to a new laptop?

[@AskYourComputerGuy]

Actually working on a "backup basics" next to be uploaded

[@dalehenderson4136]

@@AskYourComputerGuy Thanks! I'll be looking for it.

[@dalehenderson4136]

@@AskYourComputerGuy How soon do you expect to have this "backup basics" uploaded? I'm getting my new laptop pc tomorrow. Thanks again!

[@AskYourComputerGuy]

Just finished filming today. Probably another couple of days for editing and thumbnail. By the time you need to do a backup, I'll hwve you covered ;)

[@dalehenderson4136]

@@AskYourComputerGuy THANKS!!! You are GREAT!

[@Martinit0]

4:45 Wait, where can you get a castle for $500k?

[@AskYourComputerGuy]

Probably Oklahoma or rural Texas 😂

[@MrJueKa]

But at some point you have to tell the service person where exactly you live so that he can come to you to check your system on site, set it up again and solve the problem because you can't bring all your hardware to the service, for example, because sometimes it`s hard to say which device causes the problem, maybe desktop, printer, router, cable connections or whatever. And how are people who don't own a car, like me for example, supposed to get their computer to a more distant service, sometimes on the other side of town? In Germany, where I live, even that is not a problem, here it is called "on-site service", and if a repair on site is not possible and the service person has to take the computer to his workshop, then it is also part of the service that the customer can get a loan device for the duration of the repair, at least not to be completely without a computer, ok, of course not the latest high prized top model from the PC hit list, sometimes for free, sometimes for a small rental fee, everything is also a matter of negotiation.

[@AskYourComputerGuy]

But it happens. To me, all the time. People will proudly share where they live BEFORE getting a price estimate. That's all I was implying in that particular comment.

[@MrJueKa]

@@AskYourComputerGuy Ok, yes I got it, but for me it also sounded like not letting a service person to your home to solve computer problems on site.

[@AskYourComputerGuy]

Oh no, just the opposite! That's what I do every day locally. I just meant if the service person knows you live in a high end gated community, they *could* take advantage of that when it comes to pricing. I always lay out my pricing on the front end so it stays consistent and fair, regardless of the ability to pay 👍

[@MrJueKa]

@@AskYourComputerGuy sounds good... I wish you a nice time and lots of success... see you 😊👍🍀

[@AskYourComputerGuy]

Thank you ;) 🍺

[@josefserf1926]

Those despicable iphone ads. No mention of restricted software or suicide nets in factories. When it comes to computer repair, its the same as plumbing, electricians, car mechanics etc. Find and stick to an honest one.

[@AskYourComputerGuy]

Agreed

[@MisterMarin]

A copy of this video has been delivered to the Triple S (Shady Shops Syndicate). The Don(ald)s would like to speak to you. Bring your own hammer and pliers.😜😆

[@AskYourComputerGuy]

LOL 😂

[@HoundDogMech]

The Geek squad couldn't fix it so they sent it to depot they replaced the Mother board in my ASUS GL 702 VSK because of a broken HDMI Port. Mow tell me why they had to wipe both drives even the HDD used as a data drive. and reinstalled the OS to the 512GB WD SSD i had installed my self.

[@AskYourComputerGuy]

Absolutely no reason for that! Geek Squad....lord Jesus

[@jonnysokkoatduckdotcom]

Along time ago I took a computer to a shop were the guy was not happy to be doing what he was doing anymore and didn't really care what you thought. He felt trapped doing what he was doing and didn't think he could do anything else. Well I paid him. And couldn't get a refund for something else which he didn't make clear. About a year later I drove by and his shop looked like it had been abandoned and nobody had been there in a while.

[@xMiNdWaRpx]

From the perspective of someone who has worked with troubleshooting Apple products, wiping the drive and performing a fresh install is usually done to ensure the issue is not software-related. It's a quick and easy way to ensure a defective piece of hardware is the issue. In terms of your specific case, my guesses would either be incompetence or an issue that persisted after replacing defective hardware.

[@AskYourComputerGuy]

That's sad. Unfortunately it's very common, we get "stuck" doing what we know and never learn anything else and sometimes it's too late to start over...and the customer suffers

[@WhyteLis21]

I'm the richest person alive, just send me the bill, later. Lol.

[@AskYourComputerGuy]

LOL you'd be surprised..."I don't care how much it costs" happens a LOT!

[@WhyteLis21]

@@AskYourComputerGuy👍

[@bernardmueller5676]

"I didn't do anything" is just bullshit. So annoying.

[@AskYourComputerGuy]

For most people, I would agree. This particular client I've known for years and 100% believe her. She's scared to click anything she doesn't know (basically web browser and Excel and that's it). But I agree, she's probably in the minority 😂

[@mrvento_za]

Ken and Karen can take their faulty stuff elsewhere. Their money isn't worth the headaches.

[@AskYourComputerGuy]

100%

[@HoundDogMech]

Yhey may be honest but they often F-UP.

[@AskYourComputerGuy]

Sometimes, yes

[@mrvento_za]

It's part of being human. Humans stuff up. It's whether they admit to their mistakes, that determines whether they're a good human, or a bad one.

[@alanmott-smith9358]

All shops are shady.

[@AskYourComputerGuy]

Not all, but there are plenty. They take advantage of people not knowing the difference. That's my job to show people there IS a difference ;)

[@belmordok3661]

The ammount of rude I've met... If I could sell that experience, I wouldn't be a millionaire, but a billionaire! Now, what I've done I've just looked at them and said: "Would you like to do it instead of me? Because you seem to know what needs to be done, so, please, do it yourself. In fact, would you like my job position or at least work with us? And they were like wtf... Just breathe, then joke a little bit. That'll teach them! 😁👊💪

[@AskYourComputerGuy]

Absolutely yes! 100%

[@AINow86]

I live in UK and I fix PC from home but the problem with money is crazy all the time they don't want to pay or argue about the price. They want cheap and fast 😂

[@AskYourComputerGuy]

Unfortunately there are too many people out there claiming to be "experts" that will "fix any computer for $29". I understand times are tight for everyone, but those people degrade the industry as a whole and make it hard for legitimate repair techs to make a living

[@AINow86]

⁠thank you for your reply, I have some questions for you about this subject. So to fix computers I need a certificate to do this? Because everything what I do I learn myself and I have a passion for IT. Another thing a computer service in my town charge double or triple that me just because they have a shop and I work from home. And I work only in my town, how I can get more clients for my business if is possible?

[@AskYourComputerGuy]

Not sure about the UK, but here in the US, you do NOT need certifications of any kind. Compared to others in my field, I have very few. What I do have is 30 years of experience, which (as we say here) "beats paper" every time. My knowledge is from my experience. I started small. Local coffee house, making friends with the "regulars", handing out business cards. Because they were regulars, they were people who had lived here for many years and knew lots of people. I let them spread the word for me. Everyone loves playing Cupid :)

[@patrickbennett439]

Service people will only hear that im homeless so dont be asking for much money!