5 Tips To Avoid Negative Feedback On eBay | UK Reseller

[@stephanielush7345]

You’ve no idea how much this video was needed for me this week 😂 I got my first negative feedback for an item I listed well, good photos, description etc but the buyer thought the boots I was selling had steel toe cap when no where in the listing it mentions that. I’m a private seller not a business seller so I don’t have returns on my listings normally, but I had one of those gut feelings I needed to accept this return otherwise I’d get negative feedback. Before I could even accept it (within an hour of them messaging), they had already given me negative feedback. So I spoke with them (not about the feedback) but about accepting the return, went through the usual process then I sent a request for them to change the feedback because it was dealt with quickly. I had to figure that all out on my own as I’d never done a negative feedback change request before. Luckily they did change it to positive so I’m still 100% but damn it does make you worry when it happens! Glad this video has come along to guide my next eBay interactions!

[@JayBranno9]

You will get that where sometimes even when you’ve mentioned something in the description the buyer doesn’t read or notice it, then they’ll send you a message when they have received it saying they aren’t happy, in that case I nicely tell them it’s in the listing and sorry they didn’t see it! If you sell similar boots in the future, just put in the description ‘they aren’t steel toe caps’ if one person assumed they have, other people in the future might too, it’s one of those things you don’t realise until it happens lol 😂 That’s good that you managed to sort it though and they revised the feedback, that’s a good result! 👍 Glad the video has helped, hope you are doing well and have a good weekend!

[@TheCheekyhalfling]

Some people are just nasty, I've only had 2 negative and 5 neutral, 3 of the neutral were mistakes or positive but they selected neutral by mistake, 2 were my mistakes. The 1 negative was a blatant lie and another was from a guy that was giving me racist abuse and threats because I sent an item with Evri. He returned the item and purposely damaged it also! Worst person I've dealt with!

[@JayBranno9]

Absolutely you are right, there are nearly always some unpleasant people in all walks of life sadly, that’s awful I’m sorry you had to go through that! Thank you for watching and leaving a comment hope you have a good weekend