5 Tips How to Handle Angry Customer | Customer Service Interview Questions | BPO Interview Questions

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00:00 - Introduction
01:16 - Know your Job
01:54- Be Calm and listen to the customer's complaint
02:39 - Be Sympathetic for their bad experience
03:18 - Apologize and understand the reason for their dissatisfaction
04:15- Reassure the customer that you will solve the problem
Customer Service interview questions or bpo interview questions can be tricky and deceptive, especially if you are a fresher!
One of the most popular questions that interviewers ask during a customer service interview is, "how to deal with an angry customer". This is also one of the common amazon virtual customer service interview questions.
In this video, we'll talk about 5 tips to tackle the " How to deal with angry customer" in hindi (or similar) customer service interview questions.
We start the video by talking about the importance of knowing one's job and the importance of being calm and listening to the customer's complaint.
Next, we explain why it's important to be sympathetic with the customer, apologize for their bad experience and finally reassure them that you will genuinely look into the matter and try to solve it in the best possible way.
So, if you are confused about how to best answer this customer service interview question, go ahead and watch the tips we share in this video!
Apply and prepare for all types of sales, marketing, or BPO jobs at Able Jobs, download our app: play.google.com/store/apps/de...

[@neelamvats471]

I wish all the customer understands that the feedback is for customer executive's way of talking, nd not the flipkart's process😢

[@AbleCareerApp]

True

[@swiss0926]

I was also unaware of it . Recently got to know

[@zohakhanam6180]

hi sir mai zohakhanam ,sir ager product late ya delay hogaya touh humay customer ki kya bolna hoka hum flipkard say ho touh

[@mukeshtn24]

Very helpful information.....I'm from Tamil Nadu

[@mashup10music34]

Sir iss question ka note bhi bana dijiye writtin me taki hame yaad karne me aasani ho please

[@kundanjaiswal4115]

Helpful

[@user-nb1rc6vd3y]

Very helpful ☺️ video ❤

[@shivshakti2805]

Very helpful

[@pranjalchauhan8160]

achhi thi video bhai 🌸😊

[@sattamatkajaygajanan1426]

Very help full

[@vivekkamboj9380]

Helpful Video Bro!!

[@AbleCareerApp]

Glad to hear that

[@RashmiKumari-dq9ey]

very helpfull vdo

[@factualmyths]

Nice video bro

[@adarshagrahari2910]

Bhai able jobs pr apply krte h but koi response nhi deta h

[@saif_5086]

Bro you were in byjus if I'm not wrong, i watched some of your videos of byjus.

[@AkhtarAhmedOffical]

Very useful tips to takle the angry customer 👍🏻

[@ruhiperween7337]

good job.thanky sir

[@AbleCareerApp]

thanks

[@730diviannadcosta3]

Will it going to be a telephonic interview or video conference interview?

[@baitimusiccom.9843]

Video conferencing interview

[@rathnakumari8518]

Brother is maximum conversion is in English during interview and job

[@AbleCareerApp]

yes

[@jeetgharat4702]

nice video bro✌✌👌

[@AbleCareerApp]

Thank you so much 😀

[@Bapi_6666_Shree_Vlogs]

Very good 👍❤️

[@AbleCareerApp]

Hey! We are glad that you found it helpful.

[@neonaryan8024]

Thank you sir ☺️

[@AbleCareerApp]

It was our pleasure, and I hope you found it helpful.

[@Amitlalyadav7]

Thanks brother

[@AbleCareerApp]

We are glad you liked the video. Keep supporting us!!

[@archanagautam5667]

Agar koi company apne employe ko off call kr de mean

[@AbleCareerApp]

sorry aapki query hum samaj nahi paaye

[@Sanjaytorgal1812]

Nice Bhai

[@AbleCareerApp]

Hey Sanjay, We are glad that you found it helpful.

[@banikorganic]

Empathy brother not sympathy.

[@subritee8274]

Customer support interview video cll me hogi ya normal call

[@mikemiller2095]

Normal voice call

[@AslamAnsari-ei3ku]

v caall

[@shankhachoudhuri2146]

U cant handle angry customer..bcz no matter what they will be angry all time..

[@Mithileshgaming.]

Bhai aap me sirf mention karo na k courses hi hai ... job aaply link kahi ni milti ... bahi paise hi kamana hai aap se bol do wese hi Downlode lr lenge.. bas wrong information to mat do.. kyuk ek job ka link ni jisse aply kr sake ..bas courses karo or complete krk ghar me bhethe ..bvkuf mat banao

[@Khushii_mishra]

Mera ek question hai ?? Customer handling related

[@AbleCareerApp]

Hi, If you have any queries then you can reach out to us at [e-mail]

[@priyagupta07020]

V gd

[@AbleCareerApp]

Hello, we are glad we could be of help.

[@subritee8274]

Will I get a choice between Hindi or English in the interview??

[@afrozalam7280]

No, you have to speak in English

[@sachinverma2429]

Only English

[@Ankit-fj3ps]

Sir mujhe job ki bhut jarurat h plzz help me

[@achyutshukla3236]

Mili bhai job 😢😢

[@Ankit-fj3ps]

@@achyutshukla3236 nhi

[@AbleCareerApp]

For every job we receive lakhs of applications and we shortlist only the top candidates. Please keep applying

[@ftwmaelstrom8452]

Tell me in English

[@pankajpandey2408]

Sir, english average aati hai..

[@prashikkharat1690]

Solution is there is no solution 😂😂😂

[@AdopTeDNoObSmokErQueEn]

Bro

[@AbleCareerApp]

yes tell me how can i help?