AI's Impact on Customer Service

NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large.
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[@ricgl84]

I hope AI like Chat GPT destroy companies like Teleperformance.

[@nassereddine4]

Could u please explain why that company in particular?

[@secretcode9053]

Hhhhhhhhhhhhhhhhhhhhhhhhhhh😂😂😂😂😂😂😂😂😂😂😂😂😂

[@joshuafletcher3107]

IT WILL MAKE CUSTOMER SERVICE NOT SHIT

[@summatim]

Summary was generated by Summatim, let us know if there are any inaccuracies! 🤖 0:03: Introduction 0:34: Benefits of AI in Customer Service 1:12: Competition in AI 2:35: Why Customers Choose Their Platform 3:47: Pressure to Talk About AI 5:02: Customer Base and Confidence to Spend

[@TheScarbro970]

Embrace the change. It's coming fast.

[@susanelizabeth2222]

You do know the consumer can withdraw from participation, right?

[@phloxie]

@@susanelizabeth2222 does not want product, does not get product. You will own nothing, and be happy!

[@alfredoleon5573]

At last I can get rid of the call center job opportunities.

[@Quibblet]

Real people should still be employed, but they should transfer the very difficult calls (where asshats yell at and abuse the customer service representative to unbelievable degrees) to the A.I. Hopefully, the robot will do a good job.

[@derekrequiem4359]

@@Quibblet I was thinking more that customer service roles would be more specialized, ie the simple/basic calls would be handled by AI and if AI isn't able to handle those, the more complex calls would be handled by humans.