Tips on Conflict De-escalation for Mental Health or Dementia Care Professionals

To help mental health/dementia care professionals cement learning concepts and demonstrate application of skills, two localised videos have been produced that focus on ‘Engaging Resistant Clients’ and ‘De-escalating Conflicts’ via a total of 6 case scenarios. We encourage all to use it for your own learning or in your training materials.
This video covers the following points:
1) Hallucination, agitation and suspicion
2) Aggressive behaviour
3) Suicidal ideation and self-harm
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[@katdoe37]

I am a Crisis worker. THIS AWESOME. Great Job.🎉

[@rachealmartinez319]

Helpful tips

[@chloeulmer5741]

Loved the de-escalation tactics! My one thought that’s contrary to the video is giving a patient tissues. I was trained that tissues should always be available, but the patient should be the one to reach for them, or ask for them. When a therapist hands, a patient a tissue, it can come across as non-verbally telling the patient to stop crying/stop sharing their emotions/their emotions are wrong

[@Momtastic243]

i agree with you, the tissue part, or i think maybe how the culture as well, in the US setting tissue is always available and we let them grab the tissue for them. In the Philippine setting to hand a tissue or offer a tissue is okay as well, the tissue is meant to wipe out tears or dirt, that's why. I was able to compare the difference because I used to live in the Philippines before and not all tissue paper available in the desk,

[@sunriseeternity300]

Loved this video. I used it to prep for an interview today. Thank you.

[@GAM_Topics]

This is very thoughtful and compassionate guidance.

[@blondieblu8819]

This was so helpful. I’m a nursing student. I will use these techniques. Thank you

[@abiolaaboderin9158]

Just what I needed right now, very helpful video for me. Thank you.

[@ellielee6713]

Mr Pathma gave a talk to my colleagues and me today 👏 insightful!