Air Canada ordered to pay family of 5 separated on "traumatizing" flight

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Air Canada ordered to pay family of 5 separated on "traumatizing" flight

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Күн бұрын

Canada’s largest airline has been ordered to pay a family of five who were separated on what’s being described as a “traumatizing” flight last year.
Last month, the Small Claims Court of Nova Scotia found the family was entitled to $4,199.35 in compensation from Air Canada for their extended visit to India. The Halifax family was seeking a full refund, flight delay compensation and damages worth a total of $20,000.
Ella MacDonald reports.
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Пікірлер: 80

@laurenehamilton453 Ай бұрын

Is this a joke? Seriously?

@cjm8160 Ай бұрын

If this story were on the CBC the comments section would be closed.

@BATDAN_92 Ай бұрын

CBC has all their comments closed on every video

@lightningfletch5598 Ай бұрын

@@BATDAN_92 Seems like a pretty big problem if you care about free speech.

@BATDAN_92 Ай бұрын

@@lightningfletch5598 that's why I never watch anything from them

@drquinnmedicinewoman7786 Ай бұрын

leave CBC alone, they are busy handing bonuses to everyone, thanks JT for the 1.4 billion cbs gets yearly

@MathieuLLF Ай бұрын

They had to sit apart on the same flight? End of the world!! Big babies.

@drquinnmedicinewoman7786 Ай бұрын

East Indians are vary entitled , they also have a great fragrant that they carry

@karentoffan7027 Ай бұрын

Big scammers

@savinasuits-kd4ts Ай бұрын

Air Canada has done exactly the same thing to me, I guess if you are born here.............

@pelletier29 Ай бұрын

Agreed

@jesusroks545 Ай бұрын

Oh my gosh. Who cares? This isn't traumatic. It's mildly inconvenient

@commonsense604 Ай бұрын

Traumatizing? Try using a toilet in New Delhi 😅

@plaistowbill Ай бұрын

Traumatizing? Try living in Delhi!

@888Longball Ай бұрын

$hit happens.

@Annabelangie1 Ай бұрын

Traumatizing… there are way worse things in life than that. If you can’t handle a few rerouting or taking care of a one year-old by yourself, I think you have bigger problems.

@whatdoyouwantfromme1029 Ай бұрын

Air Canada got $5.9 billions free from hard working tax payers in Canada they can afford it 😑👍

@brendacollinsdeeks7268 Ай бұрын

It’s still frustrating that passengers have to go to small claims court to exercise their documented legal rights.

@ryleighloughty3307 Ай бұрын

Respectfully, if you cannot live with what travel throws at you, you should not travel.

@ryleighloughty3307 Ай бұрын

@@philippelarabie9871 What do you mean?

@BMGrilla60 Ай бұрын

Give your head a shake people! This isn’t about whether the experience was traumatic or not, this was about fighting back against the refusal of Air Canada to take responsibility. Air Canada regularly ignores passenger rights regulations and has to be taken to court and forced to comply with the law. I am disgusted by the antics of WestJet and Air Canada. They treat customers like it is a privilege to fly rather than a service they are providing for money.

@Whelan013 Ай бұрын

Well said, it's the regulations and you should get what you're entitled to when the airline doesn't hold up their end of the contract. I'm sure all the nay-sayers would do the same thing if they had the chance. I know I would, and I have and walked away with more money than what my flight cost me. Airlines need to be held accountable.

@misterfunnybones Ай бұрын

Surely, you can't be serious? I am serious, & don't call me Shirley.

@B311A_ Ай бұрын

meanwhile 100 years ago people were travelling on ships to immigrate to North America and hoped they’d live, people are so soft. Travel is a privilege, not a right and make plans to leave your kids at home if you can’t handle unforeseen changes.

@kevins4426 Ай бұрын

12 bags? 😅

@drquinnmedicinewoman7786 Ай бұрын

they were bring back bags of currie!

@kevins4426 Ай бұрын

@@drquinnmedicinewoman7786 curry?

@nitinprasad3842 Ай бұрын

Ha ha the whole air canada travel is traumatizing.

@TheAmtwhite Ай бұрын

It was Air Canada’s fault. They didn’t plan their staff workload. Good for this family.

@deborahcabot3100 Ай бұрын

Congrats! Glad they won over Air Canada, passengers are starting to fight back against terrible customer service.

@j2simpso Ай бұрын

For those people saying stuff happens and they should just suck it up, well that's not what the law says anywhere. At a minimum they are entitled to get a suitable rerouting and having to switch airports with a family of 5 is not suitable. Connecting in Delhi is challenging to say the least because you are dealing with a 15 minute drive, minimum between the domestic and international terminals in a taxi. This isn't like any modern airport where you maybe walk to a different gate or terminal, this is a huge deal. And for Newark, well that's also challenging too. You have to clear US immigration, collect your bags, clear customs, transfer your bags to another terminal and go through security. I am a seasoned traveller, I've got Nexus and everything set up. I can go through that process in maybe 30 to 45 minutes on a good day. But for inexperienced travellers (which by the way most people are) who don't have Nexus or have a game plan ahead of time, it can be a real pain. Plus their family was separated which is illegal under the law (Canadian law states that families must be seated by their children to protect them from creeps).

@samus4040 Ай бұрын

“Traumatizing” 🤣. Cutting edge journalism here.

@ipromisethatserendipityisa9656 Ай бұрын

I thought the kids were put on a different plane hence the word 'traumatizing'. If they were legally owed compensation they they should get it but can they stop abusing a word because they were INCONVENIENCED?

@kevinlam3523 Ай бұрын

Passenger is asking too much

@bobinabuddy Ай бұрын

Well done!

@theguy5238 Ай бұрын

We can sue air canada for delayed flights and not getting the seats we want?!? Does this apply to everyone or just those of a certain shade?

@teresaharris-travelbybooks5564 Ай бұрын

This is an everday occurrence now. I had to fly home from Delhi; by myself. The traumatizing part for me, was being stuck on an plane for sixteen hours, with lousy food.

@pta3407 Ай бұрын

100 years ago, people travelled across the globe in the belly of a ship for weeks on end and were grateful for the opportunity. Today, people are "traumatized" because they are "inconvenienced" due to a re-route and not being able to sit together for a few hours. Traumatizing indeed 🙄

@troyjollimore4100 Ай бұрын

I’m sure you would be at the front of the line complaining if it ever happened to you, even on a flight of an hour or two… 🙄

@pta3407 Ай бұрын

@@troyjollimore4100 Are you now? 🤣🤣🤣 And what exactly would I be complaining about? That sometimes life happens and things don't work out? Most of us understand this very fundamental part of life and we move on. Our family has been put on separate flights before, yet we survived without having to visit a psychologist for such undue hardships bestowed upon us. Stories like this just confirm what an entitled and soft society we've become where the littlest of things can trigger us into some form of mental anguish - but at least money heals all wounds. Muppet.

@lfrost6718 Ай бұрын

Congratulations! I've traveled on many airlines, all over the world. After 1 trip with Air Cananda I said never again! Happy for your victory and hope more people do this. Many the airline will improve.

@jancull7624 Ай бұрын

This is disgusting we’ve all had some travel stuff happen my train was 3 hrs delayed bet if I sued I wouldn’t get a dime nor would I think it’s ok to sue wow

@drquinnmedicinewoman7786 Ай бұрын

12 bags, my goodness what are they bringing back, bags of currie lol

@stoicismcore Ай бұрын

Take it easy, man.....

@PittontheMove Ай бұрын

Traumatizing?!?! Traumatizing is when the whole airplane smells like B.O and curry. Be thankful it was Air Canada and not Air India. And trust me I’ve experienced it.

@grahambrown4202 Ай бұрын

Sounds like a bus in Surrey

@georgesimon6041 Ай бұрын

Use some of the $5.9 Billion corporate welfare.

@ooooo-ys4vh Ай бұрын

Good on them. Air Canada is lacking

@ooooo-ys4vh Ай бұрын

@ThadThad-q1n unfair is unfair. You are just triggered coz the color is different

@floflo8153 Ай бұрын

@@ooooo-ys4vh Bingo

@rickveleke6966 Ай бұрын

Have YOU even done a deep dive of PROJECT 2025?

@Eric_Globetrotter Ай бұрын

We welcome very delicate immigrants poor them

@ploki0123 Ай бұрын

Whats happening to aircanada!?

@sharonburton9663 Ай бұрын

Who cares. Stuff happens. Ppl just sue for everything now

@user-hb1xv5xc9y Ай бұрын

JOKE.😂 1) If you flying with family then book like this. Pay for your seats in advance! And accordingly. (By well research, be ready for any change if both parent are travelling with 3-4 kids) 2) if you say word traumatizing, try to travel in local train in India with family members. That is trauma in real world.

@andrewcrisos3393 Ай бұрын

Courts are putting too many of the wrong laws and restrictions on Airlines.

@troyjollimore4100 Ай бұрын

What are the right ones?

@andrewcrisos3393 Ай бұрын

@@troyjollimore4100 one of them is Airlines must provide service and transportation to persons of disability.

@kevins4426 Ай бұрын

Dont call me shirley

@Patrickair4444 Ай бұрын

air canada is terrible

@pelletier29 Ай бұрын

Should of just stayed in India then 😅

@KennyNash-sb9sh Ай бұрын

The joys of international travel. 😂😂😂😂😂

@Brandon-w4y Ай бұрын

Brown P0S immigrants too of course

@nihatk.4236 Ай бұрын

It's so funny...I was think I am the only one they don't respond....Oh!Jeeezzz..they didn't respond to Global News even. I can be more relaxed from now on

@plaistowbill Ай бұрын

Air Canada is garbage. It’s just like Canada - inefficient , unprofessional. I prefer KKM. Compared to ZKLM, AC is a $hit show. Rude cabin crew, old equipment, often late.