Amazfit Stratos vs Amazfit Verge COMPARISON

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@iliav07 5 жыл бұрын

I purchased the Amazfit Stratos from Amazfit a little over a year ago. I have used the Amazfit Stratos on a daily basis since purchase. Then, a week or two before the one year anniversary of my ownership of the watch, the watch malfunctioned and hte HR monitor light stopped working properly. Instead of blinking, the light stayed on. The result: IT BURNED MY ARM. That's right, the HR monitor light malfunctioned and burned me. I emailed Amazfit and raised the issue with them. I responded to all of their inquiries and instead of responding with any suggestions for a reimbursement or a fix, what has happened? I HAVE BEEN IGNORED. That's right, after first asking me a few questions, Amazfit's customer service/support has now been ignoring me for over a week. If they had good customer service, I would not be writing this. If there was no risk of the watch malfunctioning on you and the company doing nothing to make amends, I wouldn't be writing this. However, I would STRONGLY recommend not to purchase anything from this company. They do not take serious customer concerns into account, they ignore you. If this company was Apple or Google or Microsoft, they would have responded immediately. Indeed, when I used FitBit they replaced my watch the first two times it malfunctioned within 1.5 years of ownership. DO NOT BUY, that is all I can say. I truly hope the company sees this comment and does something to make amends with me. It is seriously concerning that Amazfit simply ignores potential risks of serious injuries to its loyal customers.

@spacekantor6173 5 жыл бұрын

nice broo! thanks for the enlightenment.

@sindrck 4 жыл бұрын

The subjected item is “Amazfit Stratos” which the issue had encountered approximately after 6 months of normal use. The issue was what I least expected since the product was especially known as a highly durable product. The back glass of the watch (under the Heart rate sensor) had dismounted from the watch without any impact. This has happened while I was wearing the watch & without my knowledge. Sametime the light rays (or light source) that are used to monitor HR, had wounded my wrist leaving a doubt that, "are these products safe to wear". The product seller & #Amazfit support team refused to claim the warranty saying that it is a physical damage, which is not. ultimately it leaves me a broken watch without heart rate sensing & with a broken airtight seal (which the specification says it can withstand 5 ATM underwater). Even the #Amazfit support team will not take responsibility for their faulty products. I presume that you should buy Amazfit products at your own risk.