Amazing video. Really simply explained. I left IT Support 7 years ago when everything was on premises servers on virtual servers. Got an interview lined up this week and this is really helpful to see the interface. Looks like MS have actually made it a really simple interface. Will definitely watch more videos.
@AndyMaloneMVP5 ай бұрын
Thanks for sharing!
@scottt24812 жыл бұрын
Well explained as always Andy. Nice pace of delivery. As the community grows, the comments are also very useful. Surely 27.1k subscribers is a mistake!
@AndyMaloneMVP2 жыл бұрын
How kind, I’ve only been going a short time so it’s building slowly I guess. I’m just continuing to try my best., Thanks again.
@Danialnobani-xy8so Жыл бұрын
Hi
@RichyQE8 ай бұрын
Thank you, very clear explanation about what to do and how with mailbox and shared mailbox.
@patriziolocatellirossi6584 Жыл бұрын
Thank you Andy ...your are very clear !!
@dennisgyimah267014 күн бұрын
Well explained 👏
@CiscoMKAcademy3 ай бұрын
Appreciate a lot your explanation. All details explained clearly. Thanks !
@shankar231988Ай бұрын
Thanks for the information about Shared mailbox. i have one question, Can we use shared mailbox SMTP details in any application for Send mail purpose ?
@AndyMaloneMVPАй бұрын
Yes
@ahmedali-xf2gs2 жыл бұрын
Many Thanks Andy, was waiting for this video 🙏
@AndyMaloneMVP2 жыл бұрын
You’re very welcome 😊👍
@christopherramos8263 Жыл бұрын
Great videos, 1 question if you delete user in azure active directory does the user's email deleted as well as they all part of Microsoft 365 package.
@AndyMaloneMVP Жыл бұрын
Correct.
@LhenTrickz2 жыл бұрын
Hi! great video. Thank you. Have a question here. IS there a way to generate a report that shows who sends an email using shared mailbox? thanks in advance.
@AndyMaloneMVP2 жыл бұрын
I’m not sure of a specific report but can do this. I’m afraid you’re gonna have to research it a little more. Good luck.
@kuldiphayer245411 ай бұрын
Excellant video, and information, especially the restore issue discussed int eh later part of the video.
@jeretchristopher5 ай бұрын
Hi Andy, how can we share or add external users (with email addresses outside our domain, such as Gmail) to shared mailboxes?
@AndyMaloneMVP5 ай бұрын
Hi Christopher, thanks for the question. I think you need to see my guest access video here is the link. I think you’ll find it answers most of your questions. kzbin.info/www/bejne/d6DVhoubis93o9ksi=LybbTQflW9zvuiqp
@thusheefer24334 ай бұрын
Is there any way to check activity (example who has actioned an email) in a shared outlook inbox?
@AndyMaloneMVP4 ай бұрын
Not natively, I’m afraid
@godwinirabor395010 ай бұрын
Hi Andy...Thanks for all you do..... I have an exited user in my organization, but I need to forward his emails to another user for 6 months before totally offboarding him. We run a hybrid environment, users are created on-premises and then synced to the cloud. Would creating a shared mailbox work in this scenario? if yes, would the user mailbox be converted to a shared mailbox on-premise using EMS or it can be done directly on M365 Admin page or power shell. Also the user's current mailbox is 47.5GB. OR. Can I place a litigation hold on it, removing the user license, then enabling mail forwarding for the needed duration. Note: I don't want the mailbox to be licensed for the duration of the 6 months it needs to be forwarded.
@AndyMaloneMVP10 ай бұрын
No you can forward email by setting up forwarding on the users mailbox properties. Just give the additional user permissions. You could also use mail transport rules or Power Automate.
@godwinirabor395010 ай бұрын
@@AndyMaloneMVP I want to achieve that without the mailbox being licensed for the next 6 months while its mails will be forwarded, how do I achieve that without additional cost?
@AndyMaloneMVP10 ай бұрын
@@godwinirabor3950not active mailboxes can send and receive mail
@Bayoir Жыл бұрын
Thank you for this resource Andy, I it has helped me a great deal on my new role.. I have few questions if you will oblige me. 1. What's the most effective way of adding users to a shared mail box especially if you have tons of them to add. Does adding groups help? Also, if the users were never in a group, do you still have to do it manually by Checking on the users you want? 2, I did create a shared mailbox and I tried sending a test mail from the newly created mailbox, unlike in this video I didn't use an existing user as my shared mailbox, the challenge I am having however is that the mail didn't deliver to the recipient with the new address of the shared mailbox, it still delivers with the mail address of the user I sent the mail from even tho I made sure to remain on the tab of the new shared mail box. Any reason why that is happening?
@AndyMaloneMVP Жыл бұрын
Sounds like you need to create a powerShell script. There is probably one that already exists. powershellgallery.com
@markazcpa3 Жыл бұрын
Always very useful information, thanks!
@NaeemAwan-g9d Жыл бұрын
Excellent explanation. Andy...
@santoshraghunathan8811 Жыл бұрын
If we attached 3-4 shared mailbox to outlook of single mailbox. Will it impact outlook performance?
@AndyMaloneMVP Жыл бұрын
On prem yes, In cloud No. learn.microsoft.com/en-us/microsoft-365/admin/email/about-shared-mailboxes?view=o365-worldwide
@iradukundapatrick1474 ай бұрын
Shared mailbox is a cool feature, nice video, I am wondering though if shared mailbox might play a role in how interaction logs emails are displayed on contacts in business central, and if so how would you ensure that the interactions logs emails are correctly matched to their contacts?
@AndyMaloneMVP4 ай бұрын
You will only get these reports if you click the check box that provides recipients with copies of shared mails
@surajsoni2776 Жыл бұрын
Are shared mailboxes protected with office 365 ATP? Do i need additional licenses for protecting them when i have 50 E5 licenses already?
@AndyMaloneMVP Жыл бұрын
ATP - Defender for Microsoft 365 is included with Business premium, E5 & EM&S and is based in per user licensing.
@Martin-r1r6 ай бұрын
I have a problem with shared mailbox or maybe it is by design. So the problem is that if I have custom folders in Inbox of that shared mailbox and I move some emails from inbox to custom folders. The emails will copy to folder not move. So they stay in inbox and are copied into the custom folder. But I would like to have option to just move them. Classic way drag and drop. Second problem is when I try to delete a message from trash they will bounce back. Is there a way to delete them from trash ?
@AndyMaloneMVP6 ай бұрын
Hmm honestly I'm not sure about this one. Check in with the Microsoft Tech Community. That's a good place to post :-)
@AlBergstein2 жыл бұрын
Hi Andy, a user question came in today that I realized I had not thought about and I'm sure it's been asked before. We have 5 users on the Shared Mailbox. They all get the email coming in. If one of them deletes a message is that message deleted for all or is it only in their inbox? It appears from my research that the message in inbox1 will only be deleted from inbox1 and all other inboxes for the shared mailbox will still show that message. It is as if 5 copies of the email get sent to 5 people and if one of the deletes it is only deleted locally in their inbox. Is this correct?
@AndyMaloneMVP2 жыл бұрын
Yea I believe so. It’s one mailbox not 5 so there is only 1 copy of the message.
@AlBergstein2 жыл бұрын
@@AndyMaloneMVP It appears that the message is deleted for all. I just managed to test it. I sent an external email from my gmail account to the shared inbox. There was a copy sent to me and the rest of the group. I deleted the copy appearing on my inbox (this is in Outlook Online). The email was deleted in his inbox as well as mine. So it appears that the Online inbox is truly showing the same inbox to all users and if one deletes a message in it, it is deleted for all users. Not sure how this is going to work with Outlook on the desktop. sigh. I have looked at a number of Microsoft sites on this issue and none are clear.
@AndyMaloneMVP2 жыл бұрын
@@AlBergstein instead of a shared mailbox, like you’re currently using, why not consider a Microsoft 365 group, or extend it to become a Microsoft team. It’s much more flexible and a more modern way to work.
@sleepingcells Жыл бұрын
How do you establish a shared Microsoft mailbox centrally, allowing users to have individual email versions. So that any change made by a user like deleting or archiving does not impact the original email but only their version of the email gets altered?
@AndyMaloneMVP Жыл бұрын
Email does not use versioning.
@sleepingcells Жыл бұрын
@@AndyMaloneMVP I see thanks for advising. I think I heard someone saying something about them being able to do it from google. But this definitively helps to at least give me an idea. Thank you 😊
@ifstjohn1574 ай бұрын
Hi Andy, I appreciate your videos. They are very digestible. Question: how do you customize the Exchange admin site to display an org as opposed to "Microsoft 365 admin center"?
@AndyMaloneMVP4 ай бұрын
Customer branding options are actually in the Microsoft 365 and Entra portals
@estebangarita7853 Жыл бұрын
I was wondering what happens with the users on a SM or DL leaves the company?
@AndyMaloneMVP Жыл бұрын
they will be removed from the list. If its a converted SM it will be deleted.
@remedicalgmbh Жыл бұрын
I changed a user into a shared mailbox and Outlook for Mac keeps asking for the password of the newly assigned user to that shared mailbox. The former user which became that shared mailbox was delinked from any licenses. However that login prompt pops up every 30 seconds and the user is not able to either use his/her own mailbox nor the shared mailbox now. Any suggestions?
@AndyMaloneMVP Жыл бұрын
I’m really sorry to hear about your problem. Personally I place a support ticket with Microsoft on this. Alternatively you could check out the Microsoft tech community. You could also check out documentation which might help you from learn.microsoft.com
@denmanfite3156 Жыл бұрын
Do you have any information on the "anchor user" that is created when a shared mailbox is created? Not necessarily when an existing user is converted, but a new shared mailbox is created directly. Microsoft doesn't go into much info on exactly what function these serve and I can implicitly assume, but I'd like to reference something more concrete. Thanks
Dear Andy, you got a new subscriptor! I have a question that I cant seem to solve, I need to put a "lock" on users deleting emails from the shared inbox. I cant find a way to do so, I need them to be part of it, but not to delete. I found a way to do it with powershell scripts but it only does to the inbox folder, only that folder. My users have several folders created and there is no way to grant only read/answer access to these, do you have any idea how to do it? Thanks!
@AndyMaloneMVP Жыл бұрын
Thanks very much. He’s a really useful article which I hope will help you. learn.microsoft.com/en-us/microsoft-365/admin/email/about-shared-mailboxes?view=o365-worldwide#:~:text=Without%20a%20license%2C%20shared%20mailboxes,size%20of%20the%20archive%20mailbox.
@marianocalzada6472 Жыл бұрын
@@AndyMaloneMVP Thanks Andy! One last question! I created a shared inbox but it also creates an user with the same address and a password (which I dont get per email) Is that a normal behaviour from Microsoft?
@glabibtopcon Жыл бұрын
Hello Andy, Can you please explain how to convert a DDL "Query-Based Distribution List" from an On-Prem AD to a mail enabled Dynamic Distribution List in Exchange Online or O365 or Azure?
@AndyMaloneMVP Жыл бұрын
Sorry I don't know. check support.microsoft.com
@glabibtopcon Жыл бұрын
@@AndyMaloneMVP Thank you very much, I appreciate your prompt reply.
@glabibtopcon Жыл бұрын
I really like and thank you for your simple explanation of the Microsoft 365/EndPoint world
@swatikohli3092 Жыл бұрын
How can i view the shared mailbox permission history,
@AndyMaloneMVP Жыл бұрын
Check out the mailbox logs
@meopendraw5 ай бұрын
I tried multiple times converting the user mailbox to shared mailbox to delete the user from users list, but no matter what i do there is a user being displayed for the shared mailbox, even though the Mailbox is created in Shared Mailbox page it did replicate a user with the same display name in active user list. can you please confirm is there any other settings that i need to change in exchange admin for the user to be not replicating in the admin center page.
@AndyMaloneMVP5 ай бұрын
I would front your question to support at microsoft.com alternatively visit the Microsoft tech community. It could be a license issue.
@meopendraw5 ай бұрын
@@AndyMaloneMVP Thank you for the reply I indeed asked the microsoft support on this and they told this is how it works the user ID stays in the Active users list after converting the user mailbox to shared mailbox. Deleting the user will delete the mailbox as well as per the confirmation from microsoft support team. Thank you for your videos it is informative!
@tingxuanqu163111 ай бұрын
may I know what is "Sent items" Not copied to mailbox?
@AndyMaloneMVP11 ай бұрын
Items are part of your mailbox. For example, an individual will have a mailbox and sent items, whereas a group mailbox will also have sent items, but these can be viewed by people in the group if so indicated. The further information on this subject visit Microsoft. learn.microsoft.com, it’s the best solution for documentation. Thanks again.
@selampeace42612 жыл бұрын
it's really great video clear and to the point
@AndyMaloneMVP2 жыл бұрын
Thank you 👍
@petermorrow2351 Жыл бұрын
Super helpful, thank you so much!
@MathildeDANTOVERHILLE2 жыл бұрын
Hi Andy , thank you a lot for your great video - it was very useful for me . Would it be possible to go further on this notion of shared mailbox in the creation of invitation to a Teams meeting What are the differences between a shared mailbox with an E1 license and without? How to manage meeting options, organizers, presenters, retrieve the recording and the file of attendees and use whiteboard, breakout rooms etc Thanks in advance for your help
@AndyMaloneMVP2 жыл бұрын
Gosh the problem is I'm a techie not a sales person, so don't ask me about specifics of licensing sorry :-p Yes though I can do a session of the usability of Teams if you like. I'll add it to my list for you. Many thanks :-)
@rohitpindoriya25162 жыл бұрын
Hi Andy , Nice explained in all videos , I have one question , How we can enable MFA (Multifactor Authentication) for the shared mailbox
Shared Mailbox Desktop Drafts Not working its stored in Personal Mailbox how to overcome this issue while we add as additional account in Outlook Desktop.
@AndyMaloneMVP2 жыл бұрын
I’m afraid this is a specific technical support question. I’d reach out and issue a support ticket at Microsoft. Thank you
@patrick__0072 жыл бұрын
What is the appropriate way to rename/edit a shared mailbox/distribution group which was created on prem but it's now cloud synced? I read about changing this in Exchange on prem or AD on prem by changing the Smtpnaddresses in the attribute editor and so on. As always thanks a lot Andy!
@AndyMaloneMVP2 жыл бұрын
With a hybrid solution, everything comes from on premises. Do any renaming here, and as you say, it will sync to the cloud. Thanks
@skijunkiemom Жыл бұрын
Hi Andy - just joined as gold Patreon member. So excited!! Here is my question, I often have departments that want to share a time off calendar. I wouldn't really be a resource calendar, the users jsut want to be able to add/view/edit a shared calendar. I tried creating a shared mailbox and then shared with the dept users. They received the invitations but as users excepted, it was creating multiole shared calendars. Can you refer me to a video on shared shared mailbox calendars?
@AndyMaloneMVP Жыл бұрын
Hey Susan, great to have you on board :-) I really appreciate it. Ok As part of your Microsoft 365 subscription you will have access to apps like planner or bookings or staff hub. You can set this up with a schedule and off days. This then filters through automatically to Out and Teams. You gave me a great idea for a video thanks :-)
@everydayjunglist Жыл бұрын
Hey Andy. Really enjoyed this. Quick Q pls - is it possible to have 1 tenant/account, multiple custom domains and the ability to send/receive email from them all? Struggling to work this out as a new Exchange user, and Outlook for macOS and iOS doesn't seem to support it. Thank you!
@AndyMaloneMVP Жыл бұрын
Honestly I don’t know my friend. I’ve never encountered this scenario. If you find out please let me know 😊
@StargateAINews2 жыл бұрын
Can you go over powershell cmdlets to manage shared mailboxes and go over the differences in adding it via the admin portal as opposed to using Powershell commands such as auto mapping features etc? Or about how the PST file is impacted whether you use auto mapping as opposed to adding the shared mailbox to a users outlook app.
@AndyMaloneMVP2 жыл бұрын
Here is all you need for PowerShell and & shared mailboxes learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes and here o365info.com/shared-mailbox-powershell-commands/amp/
@Sphoe082 жыл бұрын
I love your videos. Really good content. My goal is to watch them all in November :o ! Thank you for your work.
@vegasjosejavier2 жыл бұрын
Greetings Andy! You said that regular mailboxes converted to shared mailboxes can be deleted without affecting the shared mailbox, but I've tried to do this multiple times (when a user leaves) and every time I delete the user the shared mailbox gets deleted as well. I though this was why they ask you to change the display name before the conversion, so you can differentiate regular users from shared mailboxes in the active users pane and don't get deleted by mistake.
@AndyMaloneMVP2 жыл бұрын
Converted mailboxes have a tether to the original user which cannot be deleted. It's a royal pain.
@AzadAlnair Жыл бұрын
Well explained. Thank you
@AndyMaloneMVP Жыл бұрын
Glad you liked it
@vincentrafiee97272 жыл бұрын
If an external mail tries to send a mail to a shared mailbox, will that work?
@AndyMaloneMVP2 жыл бұрын
Yes
@murattasova75982 жыл бұрын
Hi Andy, is there maximum of shared mailbox whats is allowed by Microsoft. What we do is convert accounts of people who left the company. Cant imagine that MS allows endless amount of shared mailboxes. Greetings from Holland :)
@AndyMaloneMVP2 жыл бұрын
My greetings to Holland! Here is a great article, which I believe, will answer all of your questions learn.microsoft.com/en-us/microsoft-365/admin/email/about-shared-mailboxes?view=o365-worldwide#:~:text=Without%20a%20license%2C%20shared%20mailboxes,size%20of%20the%20archive%20mailbox.
@micmeizter2 жыл бұрын
If you add members to a shared mailbox through the dashboard they are added with autodiscover. The autodiscover is handy so you dont have to add that shared mailbox manually in outlook app. However this brings some annoying behaviour with it. If you answer or delete a mail in the shared mailbox then that mail gets send to the send or deleted folder of your default mailbox ( so not the shared mailbox) Other people using the sharedmailbox cant see that a mail has been answered or deleted. To counter this you can add a member to a shared mailbox with powershell and specifically say not to add it with autodiscover. The annoying part of this is that you still have to go and add the mailbox manually in outlook app. Is there a way to keep the autodiscover part without these annoying side effects in outlook app?
@AndyMaloneMVP2 жыл бұрын
Great tip. Thanks for sharing 😊
@itwork74252 жыл бұрын
You can add a universal security group as a "member" of a shared mailbox. Members then need to manually add it via desktop Outlook however but then it is their choice. This is extremely useful for users with access to lots of shared mailboxes. We have noticed that Outlook has dramas after 5 mailboxes added (own + 4 extra).
@AndyMaloneMVP2 жыл бұрын
@@itwork7425 you’re talking about the hybrid shared mailboxes. My session was purely based on cloud shared mailboxes. To be honest Microsoft 365 groups are far superior if you’re going to use this for any serious collaboration. But you make some great points and thanks for your input.
@davidadams4212 жыл бұрын
There's now a UI option to copy the email to the Shared Mailbox so all members see all email sent. From memory, it's in M365 Admin Centre > Shared Mailbox properties pane.
@luckyb39242 жыл бұрын
What happens to the shared mailbox after isiah's account is permanently deleted after 30 days? Does the sharedmail box still exist or does it get removed
@AndyMaloneMVP2 жыл бұрын
It will be deleted. It’s tethered to the original mailbox. If you want to keep in place it on hold.
@nirmanafernando90 Жыл бұрын
Thank you, Andy
@ArifKhan-uf3ml2 жыл бұрын
Does Shared Mailbox look disabled in AD? If yes then why?
@AndyMaloneMVP2 жыл бұрын
No
@zoommonkey Жыл бұрын
great tutorial. thank you!
@almothanaalhamoud5697 Жыл бұрын
how can I restrict a shared mail box to receive internal Email only
@AndyMaloneMVP Жыл бұрын
Transport rules
@srikanths6512 жыл бұрын
Tq again for the new topic
@OneDayMissing Жыл бұрын
Are you featured in PluralSight?
@AndyMaloneMVP Жыл бұрын
I’m afraid not
@PassionataDance2 жыл бұрын
In hybrid you have to create the user mailbox first and then convert it to a shared mailbox.
@AndyMaloneMVP2 жыл бұрын
That was m answer also👍
@keithbateman8489 Жыл бұрын
Microsoft keep changing the Admin centres, usually not for the better. It is like they do not want company administrators to have much control over the user experience, which companies need for uniformity and a corporate image. In this video is the classic Exchange Admin centre, which is no longer available. In The Exchange admin centre there are no options to set a shared mailbox user to have 'Send on behalf of' access permissions. We feel 'Send as' permissions clashed with GDPR as we cannot tell whom has sent an email, unlike 'send on behalf of'. It also causes issue with automated email signature service such as Exclaimer .... the signature is for the mailbox, not the sender. Therefore we have to set this in the O365 admin central, which we are finding buggy of late.
@AndyMaloneMVP Жыл бұрын
Just a an update for you. I would not focus my skills on premises products. The future is the cloud my friend. Have you taken a look at some of the compliance features in Microsoft purview, particularly the auditing tools. This combined with exchange, transport rules will probably be sufficient for you for technical queries. However, please reach out directly to Microsoft. Thanks again, and all the best.
@emmanuelchrispher89582 жыл бұрын
Thanks you are great
@jamesa49582 жыл бұрын
Thank you!
@russellhatcher83611 ай бұрын
Great video even better if you could time stamp it. Thank you.
@drkmccy2 жыл бұрын
A shared mailbox cannot be compared the the group mailbox in a 365 group. That behaves more like a distribution list
@dodobarbar Жыл бұрын
I somehow missed the explanation why/when to use shared mailbox instead of group.
@AndyMaloneMVP Жыл бұрын
I would always use a 365 group. It provides more features than a simple mailbox.
@dodobarbar Жыл бұрын
@@AndyMaloneMVP Thx for reply Andy! Well, this is the cancer of a today's business. If you use groups you ended in sending multiple messages and making additional traffic and waste of space. It's basically like CC-ing . The Shared email on the other hand is very cumbersome in using it with a team. There are information's to be shared between a team that came in the email ,and usually users opt for Forwarding or CC-ing. Which of course is the worst way, but MS doesn't give us much options... inside ONE APPLICATION at least. Any thoughts'
@AndyMaloneMVP Жыл бұрын
@@dodobarbar honestly! I’d start using Teams. It’s perfect for collaboration without the hassle of mailboxes. Well you asked 😊
@dodobarbar Жыл бұрын
@@AndyMaloneMVP Haha. Well, it's not that easy. The main workflow still goes through emails. Customers exclusively use email, therefore the back-and-forth has to go through email... and all team has to be notified in a way or another. And honestly MS doesn't have a viable solution out of the box.
@RevuitNet2 жыл бұрын
I don’t particularly like the reference to read and manage being ‘full access’ If you give someone access in to read/manage… they can’t send… they can only edit, create Mail, etc… full access to me would include send which is why I avoid calling it that… It’s read/edit/manage permissions and there are separate send permissions that can be given out…
@neilgoodman28852 жыл бұрын
10-Q Maestro.
@runeklausen13672 жыл бұрын
👍🏻
@RalfHeid2 жыл бұрын
I is missing... In this episode...
@kabyson Жыл бұрын
+
@khankhaaaan Жыл бұрын
A very peace destroying intro, great content though!