ANOTHER CLIENT HORROR STORY | WHY YOUR HAIR WON'T LOOK LIKE THE INSPIRATION PHOTO

[@fitpotato_5527]

I’m a nurse so I have had plenty of healthcare Susans... but I can’t imagine having to carry on doing a susans hair with a smile on my face while being treated like crap. You are a saint

[@eggy0lk333]

i really hate my name. they always sound so rude.

[@darcey6392]

You should do a video about problematic patients!! I'd be so interested to hear about your experiences

[@fitpotato_5527]

sardonic I can’t - HIPAA lol

[@fitpotato_5527]

Nothing2Where I never said patients are “problematic”. Never used that term. I said I don’t know how she can continue to do people’s hair with a smile on her face after getting treated like crap. In nursing, you can take a step away and gather yourself. You can’t do that at a salon, you have to finish their hair while in an awkward situation. I’m a psych nurse and I’ve been treated like complete trash but I absolutely love my job working with the severely persistent mentally ill population in the community in their homes and it’s my passion, and I’m going to be a psych NP. But guess what, there are patients out there that while yes, are sick, CHOOSE to be rude and I’m sorry If you allow patients to cross boundaries but sometimes it is absolutely unacceptable. And I am allowed to be frustrated about that. Nursing isn’t rainbows and butterflies.. it’s hard most of the time. I’ve been threatened, screamed at, called nasty names, charged at, doors slammed in my face.. all in the community in the clients environment which can include crack houses as well as bad neighborhoods and thank God I have never been assaulted. I LOVE being a nurse. But the reality is is that we have feelings too and it is possible to be frustrated and annoyed about it and still be a caring and compassionate nurse and take care of the rude patients WITH a smile on my face.

[@lovelydiorx3104]

Nothing2Where She didn’t use the term problematic , another user who is not a nurse did. No comment was ever edited

[@Katlyn123]

Never seen pink lipstick look too well on anyone until today

[@themermaidstale5008]

Rose McGowan from Charmed also looks great in pink /fuchsia lipstick. Me, not so much!

[@SaraDeb28]

Katlyn Shelton seriously

[@Mjspc]

Yes ! She’s always wearing bold and pretty pink colors I could never pull those off !❤️❤️😩

[@lo-fi_dreamland]

I noticed that too! ❤

[@monachristensen5196]

They're called "inspiration" photos not "identical" photos lol

[@smilejesuslovesyou8108]

Yes!!!! This should be posted in every salon!! WHATEVER PHOTOS YOU BRING TO YOUR STYLIST, KNOW THAT IT WILL BE AN INSPIRATION PHOTO NOT AN EXACT PREDICTED OUTCOME!

[@monachristensen5196]

@@smilejesuslovesyou8108 hahah right... We're beauticians not magicians

[@CowgirlGoneJumper]

Exactly! I went in to get all my hair cut off. (Classic shortish on top and shaved on the sides) they said the curl won’t be the same and I said I know just this cut style like the curls will definitely be different. It turned out amazing and the curls of course weren’t like the pic. I never expected them to be though and it’s perfect for my curls

[@shannong3475]

exactly! I always bring in something and a few different somethings and specifically ASK my stylist what she thinks will look the best, fall the best, what tones would work better with my skin tone, etc. because she's the professional and I trust that she's going to (similar to Sam) provide me with all the information and tell me, if you do XYandZ it will be like this, but if we do something like ABC you'll like the outcome more :)

[@sarahbalding3874]

I like to make an album of 5-7 photos when I get my haircut. I recently got bangs and just pointed out my favorite part of a few and it has always worked. I dont ever change the main length I get cut off for functionality reasons so my stylist just makes sure I dont want it any shorter and then we go. Its great

[@gretaj2214]

To all the hairstylists that give a discount to Susans just because they throw a fit: KNOW YOUR WORTH HUNNY CHARGE THEM EVERY PENNY

[@skarlitbegoniahz]

Greta J also that’s why they keep doing that. They get more entitled each time.

[@jelatinosa]

I don't know about that. If they know they made a mistake or didn't give what the client wanted, they should fix it for free or if that's not possible, give a discount. The two last times i cut my hair they cut it several inches shorter than I asked, I need to tie it up for work, the first one admitted his mistake yet didn't offer me a discount or even a blow dry. The second wouldn't even admit his wrongdoing, made a bunch of excuses and they charged me triple what they estimated, for a simple wash, cut and blowdry that I asked for. They charged me for flat ironing my hair that I didn't ask for and because of the time it took for the cut, which was supposed to be up to the collar bone with long layers and he gave me a straight, flat shoulder length cut. I'm sure they had that mentality of charging every penny, even though they don't deserve it because of their inflated ego aka self worth. And they probably thought me telling them it was too short and that it wasn't the price they had originally told me, was me "throwing a fit", when it was just the truth.

[@gretaj2214]

elines acevedo girl there’s a difference between being a Susan throwing a fit, a genuine mistake, and a shitty stylist 🤷🏼‍♀️ maybe find a better hairdresser lol

[@gretaj2214]

elines acevedo also an estimate is called an estimate for a reason. It’s an estimated amount. Not the exact amount. If you’re broke and not willing to pay the stylists worth, find someone cheaper. Can’t walk in and request a 12$ haircut with thick hair down to ur ass sweetheart

[@jelatinosa]

@@gretaj2214 A better hairdresser? That's just the thing. I've been to several stylists and most are just shitty, self-aggrandizing, egomaniacal people. If I go in asking for a wash, cut and dry and they give me an estimate of say $30, they butcher my hair and then ask for $90, you think that's fair? I wish I had thick hair I could grow down to my waist! I needed like 3 or 4 inches cut max, and they decide to cut like half a foot of my length when I specifically asked them not to cut it so short I couldn't tie it up for work. Then because of his inability to cut proper layers he flat irons my hair without asking or telling me it's an extra cost, and you think it's fair because it's just an "estimate, not the exact amount"? Do you even know what the point of an estimate is? It's supposed to be approximate to the amount. 3X more is not at all approximate, especially if it's in something you are trained to do. That is a scam! I probably should have gone all Susan on their asses and refused to pay that inflated amount. I should have just walked out actually, not given them a dime. Learned my lesson. Those asshole stylists are what create "Susans".

[@shanb1984]

I'm so socially awkward that a hairdresser could shave me bald and I'd still put on a smile, say I liked it and pay 😂

[@XxXShevampXxX]

Lol I used to be bad about that too. I finally grew a shiny spine but it took a loooong time.

[@oepsletsnot]

Shan B omgg i feel you😭 i am that person too

[@Angelinajoy111]

And tip 😩😩😩

[@claireeebee]

I was the same way but I've worked really hard to overcome it. I think as long as you're polite, there shouldn't be a problem. I guess the way I see it is, I'll be polite but try to get what I want (within reason) because I'm paying. For example I had a stylist cut my hair but she didn't put hardly any layers like I asked for. I nicely asked of she could cut some more and it was fine! If they have an issue with that, that's their problem not mine. I had to get over the fact that not everyone will like me and that's okay! But I haven't had any problems yet!

[@theEclecticEccentric]

Same here, lol!!!

[@MsGirlygurlz]

I had a reverse experience. When I was a teen, I went to an upscale salon with an inspo photo and asked if I could have it done. The hairdresser had a look at it, and sent me to make an appointment. After I left, she proceeded to talk shit about me with the client she was working on. How my hair was not a good fit for that particular haircut, how she would just do it and charge me extra for other services. How I would just pay because I seemed like a ditzy teen with too much money. She was horrid. I'm sure you are asking yourself how I found out about her behavior. The client she was working on, and decided to talk shit to, was my mother.

[@schnioula]

LifeofX yeah! Wow. 😮

[@Ponderosa303]

My jaw dropped reading your story. :( what a witch

[@effff327]

Lmfaoo good! I hope she's gone

[@Dovahbabe]

Sorry for asking but how do you know she was talking about you after you left?

[@rachaelevans8351]

@@Dovahbabe I’m assuming that she only went in to book the appointment and then leaving to do whatever else she was doing in town, while her mom was getting her hair done so that she wasn’t just sitting around

[@maddylions5680]

I'm way too polite amd empathetic to ever tell my hairstylist that I don't like it lol

[@sashaincorvaia8417]

Just Jello same one time I asked for a chocolate kinda color I showed her pics and everything and she gave me BLONDE chunky highlights and I told her I loved it then I got in the car and balled my eyes out

[@cinthia478]

same! I once had tears streaming down my face while telling the stylist “wow thanks I love it” just because I didn’t have the nerve to tell her it was horrendous

[@alainataylor9365]

I’ve only done it once. I went in for a trim, showed the stylist exactly where I wanted it to fall and he took an extra three inches off while I had my back to the mirror. When I got mad, he got an attitude and told me I had a ton of damage and he had to cut it off.

[@thatblondechick]

If you can’t be honest with the hairdresser then that isn’t the stylist for you. As long as your are polite we can take constructive criticism from clients.

[@maddylions5680]

@@thatblondechick ill tell them things like "could we maybe lighten it a little more here" or "I was thinking it would be more layered" etc but id never say like "i dont like it/hate it"

[@rachelosborne5982]

She probably just pulls that crap so she gets a discount

[@gothichippielovechild3198]

Yeah, she did complain about how expensive the micro blading treatment was, so...

[@indiradahan]

I know people who admittedly do that crap on purpose for that reason.

[@rachelosborne5982]

I drive for a company that's very lenient about complaint s. I have read on Reddit people complain on purpose all the time for free stuff.

[@indiradahan]

@@rachelosborne5982 That is just awful.

[@brett8460]

She is. I have a great-aunt who did that all the time to get free service or a discount and she's banned from every hair salon in our town. She has to drive 50 minutes back and forth outside the city to get her hair done because everyone closer refuses to take her on as a client. I guess you can say she learned her lesson the hard way.

[@Zeeezeee1]

It really boggles my mind that people think their hair can look EXACTLY like someone else's wtf, thats not normal. I get inspiration pictures but like everyone is a different human lol

[@Unique007]

Sarah is so cute 😍💕

[@styledbysamvay]

Right??!!

[@NMW80]

Sarah ikr lol some people have unrealistic expectations 😂

[@zofiajaneczek184]

Agreed, you will NEVER get the same hair results as someone else even if they could exactly duplicate the same products and procedures on your hair, from start to finish! Hair texture, porosity, base color, general condition, colored and virgin hair are all factored in. My suggestion to this so-called Susan is just DIY if no one can please your picky butt! If you fry or burn off your hair or if it falls out, you can blame yourself, lady! Also, if you can't afford to have nice expensive trendy hair, be like the rest of us who can't even afford a basic haircut, go without or DIY!

[@NMW80]

Zofia Janeczek exactly it’s a luxury, if she can’t afford it diy or go without 🤷‍♀️

[@tkmiller_author]

If you want good customer service, you gotta start by being a good customer.

[@MR-kt1vx]

BeauTK Unfiltered oooo im stealing this

[@bib4eto656]

Funny thing is, sometimes people who have to deal with problematic customers all the time just turn around and are being problematic customers themselves. People don't learn :(

[@up_grayedd1562]

She might be trying to scam hair stylist by being so fussy and difficult she will get a discount each time.

[@DaniHGirl]

Spot on

[@NMW80]

SugarTitsAway yep sounds that way

[@brookem4904]

I've heard of people doing that! That's so awful

[@lifeonmars478]

Unfortunately people do this all the time.

[@gingerg.4845]

That was my initial thought. People do this all the time in all situations.

[@meljstephan]

My mom is Susan but luckily she's not *A Susan* 😂

[@calamitynatalie8590]

Melissa Stephan I hear you...my mums name is Karen...but she’s not a “Karen” lol

[@Ecanbee]

Im always so confused by people who refuse to accept that they just simply have different hair than someone else. There are tons of things my hair just wont do no matter how much I wish it would.

[@singerstylistjennifer1654]

IssaMe best decision: tell clients it’s not possible in your chair and every other stylists chair! So many totally delusional clients! They don’t work, they have no real responsibilities and are totally bored with their lives! Please stop the madness!!!!

[@DiggandDugg]

When I was doing my Bachelors Degree graduation hair done my lovely hairstylist looked at the pics and told me we can do it but it will be a bit shorter as your hair isn't as long. I was like "of course it will be, that's no issue" and she told me how often people complain about random stuff like that. Your hair is a certain length, thickness and shade. You can change it up a lot but it cannot always look exactly the same. Do you know how often these pictures are of wigs? Or people with a lot of extensions so their hair looks thicker? Or getting a super ashy tone if you naturally have a reddish tone to your hair. Obviously there are miracle workers but people honestly just look at one image just as the video says. They don't see the hair in different lightings, hairstyles and so forth because that is what opens your eyes.

[@tristinjay8753]

I think your boss saw what was coming a mile away and dropped her on you!

[@styledbysamvay]

Hahahaha maybe!

[@sasamafrass]

Or maybe she knew she would complain so she sent her to you so she could "complain up", you can't go above the owner, lol.

[@holothewisewolf2579]

She’s just like those annoying people who eat 100’s of dollars and don’t tip and leave a mess. I know those karens

[@alexisirazoque4142]

Oooh girl looking gorgeous with that lip color 💋💘

[@styledbysamvay]

Thank you! :)

[@meljstephan]

And from elf, too! So I can actually afford it 🙌

[@rjdorsey1981]

so true!! that lip is fabulous

[@marialovesmusicalot]

I was gonna say that. :) suits her so well

[@alinachowdhry963]

I know righttt

[@eminette49]

Girl my microblading ran me almost $500! Though it DID include the touch-up appointment at 8 weeks. It's been almost a year now and I am convinced it's the best investment I've ever made LOL

[@Kony-2012]

Your eyebrows in your profile pic look so good!

[@eminette49]

@@Kony-2012 Thank you so much! The pic is actually from before they were microbladed, so its just drawn with pencil.. My brows are super light blonde so drawing them on every morning was dreadfulllll lol

[@Unique007]

@@eminette49 You are angel ♥️😇 God bless you 🙏

[@EmGrace4012]

I don’t know what it is about your voice but I could literally listen to you ALLLL day. You could seriously retell your story times over and over and I would still watch them. 😂

[@styledbysamvay]

Hahaha aw thank you :)

[@miss21shanthel]

Omg same i love listening and watching her talk.

[@BabeArixo]

Same omg it’s so reassuring idk... would love a hair asmr video

[@chubbybird8378]

Susan is the cousin of Karen.

[@xoJ0RYNox]

I get being a perfectionist and wanting your hair to look good when you’re paying a pretty penny, but I can almost guarantee she complains because she knows she’ll get a discount. Even when I get my hair done and I don’t like it, or it turns out different than i expected, I still pay the full price and then go back to have it fixed for free, and still tip. The fact that she even admitted that she’s “been to every salon in town” sounds like she’s just another cheap and entitled customer looking for a discount and to ruin someone’s day

[@xoJ0RYNox]

Call Me Calypso no 🤣 Born and raised in Washington state! It’s not as dead as you think it is hahaha

[@rzum81]

Should have cut Susan’s hair into a Karen style

[@Theturtleowl]

the 'I want to speak to the manager' cut. It gives people a hint of what is to come.

[@karend169]

@rzum81 No!!!! I still don't know what "Karen" means. I have a feeling it like calling someone a "Betty" like I used to do. It's funny.

[@deepsympathy]

@@karend169 Just search for "can I speak to the manager haircut". That is Karen, the one that is difficult to please, the one that speaks to retail staff like dirt and always asks to speak to the manager (and usually has that hairstyle).

[@karend169]

@@deepsympathy Thanks. It is funny.

[@TexasLadyS]

karend169 any time there’s an entitled female behaving badly, they’re called Karen. They all seem to have the same haircut so it’s called the “I want to speak to your manager” cut. Entitled guys are called Chad. Nothing against real Karen’s. Lol

[@RinSicairos]

I work retail and people ask for discounts like they're at a yardsale and when we cant give it to them its hell. I cant imagin working on peoples hair knowing from retail how entitled and rude customers can be.

[@bib4eto656]

I work CS for a huge international company offering online services with fixed prices (think 'Netflix subscription'). People contact us and try to haggle the fee. 'oh wait let me call the CEO and ask them if they're prepared to give you the service for this lower random price'

[@arielcheyenne1853]

That's what I was thinking, this gave me PTSD from my Clinique cosmetic counter days lol This isn't a street market in Cambodia! The prices are set...by Nordstroms....not the cosmetic consultants ....

[@johanna2690]

I only ask for a discount if a clothing item has a flaw. For example I bought some sneakers but they had a little stain and I was'nt sure if I could get it out. So I asked for a 10% discount. In the end the stain was permanent so I was glad I payed a bit less.

[@arielcheyenne1853]

@@johanna2690 that's completely fair though if it's a damaged item.

[@klb374money]

I'm just not afraid to tell someone to go someplace else. I don't need the stress. Idiots.

[@alexisrose4221]

klb374money yeah i would rather a hair stylist tell me they can’t do it or can’t do it one sitting etc. I’ve had my hair ruined so many times because they just wanted the business I guess so they tried doing it but failed. I’d rather them be honest so I know to just find somewhere else!

[@_Calliegraphy_]

Alexis Rose Ohh yes, I agree!!! I have curls up front and down back, but waves up top. A lot of hairdressers just cut my hair as if straight. They cut it wet and straightened. Granted it looks good like that. But when my normal hairstructure returns, it looks like a crooked mess 😂

[@minecraftbelieber]

12nunchaku same, you have to tell them that you have a 2B/3B hair type and that you need them to cut it dry. Or they will always mess it up. And make sure they comb it and not brush it

[@themermaidstale5008]

@klb Sometimes you have to fire a client.

[@debramccafferty2918]

klb374money I’ve fired a client. I got fed up with her second guessing everything I did. (“Are those the right size perm rods? Shouldn’t you rinse off the perm lotion now?” ). Enough was enough! I told her I wouldn’t do her hair anymore. I had given her many perms and she was happy with them but she made me miserable through the whole process.

[@96fridgle]

It’s awful that any of us have to deal with clients like this. But honestly it makes me feel so much better hearing other people’s horror stories because it makes me know and realize it’s not just me dealing with crazy clients. There’s been times where I literally wanted to give up doing hair because I felt like it was just me dealing with this.

[@jennifercody1426]

Nightmare.. red flags for sure. There is a special place in hell for these “Susan’s “us stylists have to deal with😂

[@tanyaslifeandstyle816]

Girl those red flags were on fire I could feel my anxiety creeping up I can't stand clients like this thank God there not all like this I swear we need body cams like the police👀

[@styledbysamvay]

Omg I would LOVE to watch stylist body cams of bad client interactions! Imagine how entertaining that would be!!

[@intrigue8664]

There should be! Imagine the policy: be respectful or go viral

[@annisiahgaitan7339]

No, she loved it. But she complained to get a discount

[@intrigue8664]

You know she paraded around work like the queen. Proud she got it cheaper too. She won't tell a business that though.

[@kate1361]

I can even comprehend being that mad about my hair, like of course it’s not going to look EXACTLY like the photo that’s another persons hair it’s going to look different! love these videos!

[@laurac86]

She’s probably that person who complains everytime at a restaurant too!!

[@sheenamariie]

It’s me and then gets her food spit on.

[@tmsmith5142]

Ever notice those bitches have great hair cuts??? My daughter was a Server for year and she noted a correlation.

[@christinegillespie5885]

Every person sees color differently. Some people see more, some people see less. It’s subjective.

[@fluffehhbunnehh]

ugh my aunt is a person like this and is never satisfied at salons and restaurants and such. she always finds something to complain about, asks for the manager, tries to get things super discounted etc. it's so rude and a big reason i don't associate with her anymore. i feel so bad for anyone who has to deal with clients like this. bless y'all.

[@Abbiedan58]

I would definitely have to learn how to control my facial expressions a little better if I had your job 🤦🏻‍♀️😂 I admire how professional you are

[@brandieipson8960]

Suzan the serial scammer. She definitely just wanted to get a discount.

[@Molly77709]

So I had dreadlocks once (not intentional.. I was really depressed) and I told the stylist about how I was scared that she would have to cut so much off...she spent 4 HOURS on it.. she did amazing and I'm so thankful for her

[@scarlettthebrave5854]

Hope you are feeling better now

[@celadoncrackle4128]

❤️

[@XiaLingLing]

The lady that does my microblading is £180 ($237) which is hella cheap! I was expecting a lot more. The price includes the consultation, the procedure, the top up and the aftercare. She’d be charging more if she was in a bigger city rather than a little town I’m in. Also, I’m not sure if it applies to everyone who microblades, but when I go back to her it will only be $80 onward for the upkeep because the time has already been spent measuring and consulting etc. Things like hair, eyebrows etc are luxuries don’t have to get them done if you think they’re expensive. Stop moaning Susan.

[@amyrebecca6836]

KL W - I paid I think £250 for mine in Liverpool so that’s quite cheap. That’s included all the above as well

[@joycetaylor8057]

I live in a town of 250k had to ay $500 for microblading...that hurt...but I knew it going inso no complaining her. I could have continued to draw on the brows but the woman did a very nice job

[@rzum81]

I live in the US and I paid around $500 but I didn’t care. It’s such a game changer and I love the result!

[@jaydenharris7383]

Colour looking different in different lights part made me laugh; I have very long dyed red hair, and there’s a slight ombré too it. It’s a much more true red at the top and slightly orangey in the lengths and I love it...but I love it most in the toilets at work or in my boyfriends local pub. The red just catches the light more I think, or it’s the tone of the lights...ironically, both those places are also where I’ve gotten most compliments on my hair!

[@tmsmith5142]

I recently got a cut I didn’t ❤️ but I was a walk-in and could have gotten off my butt and made an appointment earlier with my regular person. However, my procrastinating self didn’t and I had another Stylist. She was adorable, sweet, funny and really did her best. Rather than hurt her feeling, I told I loved it, tipped her well and went on my way. It is only hair, it will grow.

[@meagles1333]

I praise you for acknowledging what you could have done better in terms of the consultation, but I really think she was just a difficult client. No reasonable person goes to a hair salon expecting their hair to look EXACTLY like the photo. There will always be some variation due to the interpretation of the photo, the lighting in the photo and the studio, and the texture and colour of the hair itself

[@emilybear4832]

Whaaaat? Doing hair is so hard. Learning how to foil is the most difficult thing, and you have to do it super fast. Girl, hair stylists are talented and work very hard. My mom was a cosmetologist for 17 years

[@mikayland505]

I know I feel like she's being very humble

[@blancaw6280]

I loved what you said at 21:40 where you showed the picture of the client on the same day with 8 different hair colors due to lighting. I would even maybe have a copy of that at the ready to show problem clients like Susan. She would probably not care, but more reasonable clients would probably understand your point.

[@styledbysamvay]

Isn't that photo so great?! I have a whole folder of similar photos that I show during color consultations now :)

[@blancaw6280]

@@styledbysamvay Brilliant! Great idea!

[@littleunboxings]

That lipstick looks good on you!!

[@styledbysamvay]

Thank you :)

[@Exholynn]

My hair stylist fried off an INSANE amount of my hair. As she was brushing my hair out after she bleached it, my hair was literally falling out in the chair. I didn't say a word because I was too scared and did not want to make her feel bad. I went out and bought $250 worth of extensions after lol Meanwhile, there is people like this. WILD

[@ammariegg5020]

Hannah Echo girl ...

[@Sadboiialice]

Hannah Echo wow girl you should definitely have said something 😳😩

[@reinal7896]

Hannah Echo LMAAAOOOO yikes . I always feel awkward at the salon too though. I never want to complain after they’ve just spent hours on my hair , but sometimes it’s really not even close to what you ask for. So it really sucks to spend so much money on a bad hairstyle :(

[@allie7574]

Oh gosh. I can understand not wanting to say something and not wanting to make the stylist feel bad because I know it’s not in my nature to make someone feel bad either.

[@PoppsPoppin]

The moment a client drops that "I've been here and there but *no one can get things right for me* "... you should immediately... *RUN* to save yourself a ton of headache and hassle.

[@anewbeginningquinn]

Just a heads up for the comment you said about her saying she wants the exact photo and then saying she doesn't. I've seen that photo before. In fact, I wanted this exact haircut not too long ago. But us, non hairstylists, don't notice the details at all. I didn't know it was shorter in the back, even now looking at the picture, I don't really see it that much. Hell, I didn't even notice the roots were black. When you look at a photo, you think "oh i need to do this, then do that and finish with that" but when we, customers, look at a photo we just think "wow this is SOOO pretty, i want exactly that, no matter what" without realizing sometimes it's blond and we are black so we need multiple treatments, and so on. I think you did a great job explaining it to her though and I personally have huge anxiety so I absolutely LOVE IT when my hairstylist takes the time to ask me questions about what I want. It makes me feel like she knows what she is doing and I get much more comfortable.

[@envyme2323]

Love the lipstick color on you ❤️

[@styledbysamvay]

Thank you!

[@At.home.in.the.catacombs]

One of the worst feelings in the world is being super proud of your work and having the client not love it. I’m so sorry that client was difficult, but I love how you explained your consultations and explanations to her. Things for me to think about when talking to my clients.

[@gabriellenichole3445]

Everything you do for your clients is so amazing! You gave her a great consultation. It’s awesome you know that just because they “want the haircut in the photo” doesn’t mean they understand the haircut. Keep doing you! I hope you never get any “Susan’s” again!!

[@Ashley-om6zo]

This is why I couldn’t do hair lol it definitely sounds like she does this to get a discount. Also who thinks that their hair could ever look exactly like someone else’s? When you think that people can’t be that stupid you get reminded that yes they can

[@tracyann1132]

I was a hairstylist for many years and had a client bring me a barbie doll to tell me they wanted that same color. This client had super dry wavy hair and wanted the shine that the doll had. I examined there was no way her hair was going to look like that and thank God she understood. Lol

[@TheMontanawrangler]

i can really tell you know your shit about hair. its really awesome how calm you sound and the things you say and bring up make total sense :)

[@RollerFoxx]

The problem with adding waves is when she washes her hair, and the waves come out, she'll be mad

[@Cytochromeb]

I am soooo fortunate to have had the same stylist for years. We have been through long hair, medium hair, and my current short hair. I love her and she is very sensitive to what I like/don't like. She is about half an hour drive and I drive it gladly. Lucky me! Sorry for those who don’t find their perfect match. Also sorry for stylists who have to take new clients who are never happy.

[@lifeonmars478]

I'm studying beauty therapy and clients like this are a nightmare. Beauty services aren't a right you don't need them. So expect to pay for the luxury

[@jdsteppenzyde]

I swear, I watch KZbin all the time...you are the first person who said “I’ll link in the card above...” a particular video, and you actually did it. Sign of pride in professionalism. Kudos.

[@ShainaJay]

this lip color on you is giving me life

[@Vforviolet1738]

Be like "look Susan, I get it that you're unhappy about this. But I think you're unhappy about something else. Don't bring that negative vibe in here. Now pay me"

[@AkiAlchemicae]

My boss (she isn't a stylist herself, just owns the salon) doesn't believe that there are these red flag clients. She wants us to accept every (!) client, even though that has been causing problems in the past. Finally hearing another professional talk about clients like this is such a relief because i was slowly feeling like it is all in my head.

[@toniecat1028]

Wow!! Some people will NEVER be happy with what they get. YOU were totally professional and kind!! Hats off to you, hon! You Rock!! You are better off without that client - be thankful she's not coming back!! Hugs to you!

[@brookem4904]

LOL I love how all these difficult broads are named "Susan" 😂😂😂 working with the public can be very hard! Love your stories and your positivity 💛

[@starhill6792]

I used to work at Sally’s and the amount of people who got their hair done and hated it who would come in to ruin their hair. They would almost always have such beautiful color from their stylist. Half the time I convinced them that their hair looked perfect

[@teacherista8319]

Everything costs so much in America, a good balayage here is maybe £95 at most, microblading £150!

[@natassialongmore8228]

I was thinking this too, like all the numbers are bigger there, but their salaries also match. Like I see people complaining about living on a 70k salary and I'm like I'm in the uk and if I got a 70k salary I'd be SMILING 😭

[@troyklk7734]

Natassia Longmore we complain about that salary because everything is so expensive. :(

[@natassialongmore8228]

@@troyklk7734 literally I know. Your university is so expensive as well and your student loan systems is crazy, then theres healthcare..... it's crazy. So when I see people are on like 70k salaries and still struggle, it scares me because your cost of living must be highhh

[@Baphy_baby666]

The cheapest 2 bedroom apartment i could find in my town (small mountain town) in California is $900/month plus utilities. Cheapest gas is $3.69/gallon..

[@Hannah-vy6lu]

Xxo3xX that’s so crazy!! where i live a small apartment costs about 350€/ month, which is about 390 dollars. also our university are for free. i don’t have to pay anything except for the books. Also I heard that in america you have to pay for applying for college ? that’s so weird, here you don’t have to pay anything

[@sabrinafaulkner5759]

Some people.... When my hair was platinum blonde like literally white it was so ashy at night it looked like dark grey, I feel like people have no common sense lol

[@BlackThorndRose]

I’ve realized that waving or curling has had a lot to do with clients’ perceived view of photos and even the outcome of their own hair whether it’s color or even the cut. But I’ve seen your work, you do an amazing job, and she had a great starting canvas, so I’m sure you nailed it! I’m sure when she thoroughly examined it in all kinds of different light the next day is when she realized she loved it lol...🤦🏼‍♀️

[@styledbysamvay]

Definitely!! Thank you so much :)

[@JojoMinecraftProductions]

“Don’t be a Susan.” Any other lilsimsie fans out there?

[@kimbertree]

Yess

[@pinupgirl9160]

I’ve been licensed and doing hair for over 10 years and this kind of thing has def happened to me too. Red flags & all. By the time you realize your client is displaying red flags, it’s too late & you’re already knee deep into the appointment. 🤦🏼‍♀️

[@lisaortiz913]

i’m so glad i’ve finally found my stylist! i was like that client that was never satisfied but i didn’t understand the process of it all but this one stylist took the time to explain it to me and tell me the steps we’d have to go in to get what i wanted and i’m extremely happy with her! this salon gives bagels and coffee as well in the morning and has massage chairs for the washing. so cool haha. enjoyed this video ! xoxo

[@styledbysamvay]

Oooh that sounds like a great salon! Now I'm craving a bagel lol!

[@lisaortiz913]

Sam Vay omg! i had no idea you were in stroudsburg , i visit mt pocono all the time. i’d love to get my hair done by you one day! 😍

[@foreverbellaMua]

I only style..i dont cut hair...but when they show me a picture i always tell them that is not going to look exactly like picture..i explain to them every hair is different..texture and so forth

[@brookenjonas]

My hair stylist pulled the “wash it a couple times” recently. Because I had had the color before I was confused. She was amazing and fixed it for free and of course I still tipped her anyway

[@alexandradumitru4281]

You know what's wrong with this kind of behaviour (the client's behaviour)? She will ruine or has ruined people's careers just for a discount or for free stuff and that is discusting!

[@nottaname3609]

Instead of discounting them it seems more fair to charge her more for the extra time and product used

[@tracygarner5912]

Until people understand there are diff levels of stylist there will be issues. I had a ton of issues. I discovered this once a kept complaining. I had too many who kept cutting off so much hair it didn't grow for decades. Once I understood stop going to stylist who were fresh out of school and pay the cost of the stylist and colorist with 15+ years experience I was happy. The colorist I had for. Decade went to lots is classes, taught classes, attend conferences, and was a director level. It cost a lot of money for color but it was worth it. When I moved to another city I found through a friend a new stylist. She has done my hair for 10 years and she got my hair to grow. Now I have the correct products too. I have never refused to pay. I am shocked anyone would.

[@Mmmgregmmm]

I feel like everyone that gets balayage doesn’t like it until you wave it. Bc every picture is waved. Literally every time this happens to me.

[@maiderlee8537]

It SHOWS that you, as hairstylist, that you are truly trying to do your BEST! THANK YOU SO MUCH! I wish you best of luck with your career!

[@styledbysamvay]

Thank you so much!

[@ivoryhickman9456]

Im not a stylist but this summer i cut my own hair with craft scissors and a barbie comb at 3 am. I never went to a professional to get it touched up and it doesnt look bad

[@ВаляНот]

Jinxx101990 !¡!¡! Omg same. I dye and trim my hair always by myself and that saves me a lot of money, also it looks pretty good

[@ivoryhickman9456]

@@ВаляНот plus its fun and cheaper

[@paulawilson5472]

At least when we do our own hair we normally aren’t mad at it...🤷🏻‍♀️

[@mikayland505]

You're joking right

[@ВаляНот]

Mikayland Dodge nope

[@brookegordon3199]

Your so professional it is SO annoying giving a discount when you KNOW you’ve done an amazing beautiful job on someone’s hair 😭 ugh the longer we’re in the industry the more consistent clientele we can get and eventually weed out the bad apples. You go girl

[@styledbysamvay]

Thank you!!

[@ForensicsOnTheScene]

Not trying to stir the pot but your boss should have taken this client. Especially since the boss knew this was already going to be a difficult client.

[@elainehoward8822]

Hi, I fully understand your story, and think your client sounds quite demanding. My story.... I booked an appointment for a bob cut, with a stylist I had use a couple times before. When I arrived I was told my stylist had had to go home early, but that (let’s call her) Susan will be cutting my hair. My hair was washed and I was lead to a chair. My hair was combed out and twice Susan pulled a knot out yanking my head back causing me to reach up and touch my head. Susan was apologetic. At this time the only other people in the salon was a lady having her nails done and a stylist doing the nails. Susan took so long sectioning my hair, I began to get a little nervous, but this was a somewhat older stylist, so I was perplexed as to why she was taking so long. Then when she had done just one cut, the stylist doing to nails shouted over, “what are you doing” where upon she came over and showed her how to make the cut. As you’d expect, I was now really nervous, the nail stylist stood and watch while Susan did another cut, only to have the scissors taken from her, and the nail stylist did a couple cuts on my hair. She gave Susan the scissors back, and I said “I’m sorry, but I’m feeling really nervous right now, maybe I should rebook the appointment “ where upon Susan did another cut, and nail stylist took the scissors from her again. I was about to get out of the chair, when nail stylist turned and said to her client, that she would just be a few minutes, and she cut my hair so quickly and absolutely beautifully, my hair looked so pretty. I felt sorry for Susan, but I’m also glad she didn’t cut my hair.

[@amyrebecca6836]

$200-$250!! Jesus wept, if that how much is costs in the US to get your hair done I’m shook

[@krislupi66]

Considering what she had done; Root color, full hilite, toner with haircut and blow dry..... it’s not that much in the grand scheme of things.

[@brontehargrave691]

Amy Rebecca it’s way way more expensive in Australia, I look at American prices and am jealous! Haha

[@amyrebecca6836]

krislupi66 it is considering even at a salon in the UK that has a good stylist would cost inbetween £60-£80. A salon that has professional stylists would cost £100 maybe a little more depending on how good they are. Considering she’s not even the highest trained stylist there that’s super expensive

[@jessisimpson2201]

I routinely pay $300-$400 for my hair because it’s bright colors so that sounds like a dream

[@Sickboy2727]

Yeah it’s like 250 for a cut blow dry and highlights in Aus

[@sharkitty]

At the hair school I went through, clients would complain regularly to try and get a free service. We would do everything we could to fix it, but there were some sneaky, manipulative people. Trying to bargain your service on something that is 1/4 of the cost at a regular salon is pretty brutal.

[@yari139]

I have NEVER walked into salon with a pic an say “I want this exact thing”. I just say “I like this. How close can we get to it?” because I KNOW my hair is different from the girl in the pic and the lighting used in the pics is vastly different. Most of those pics have a filter. People are crazy!!!

[@RockRockLover]

Same thing happened to me last year. Im a home baker and when a woman approached to me saying that she wanted a cake from me because all bakers she went before have never done a good job for her. But naive me needed the money to accepted. The following weeks she kept messaging me asking a lot of questions that I would already answered in the first meeting and highlighting the fact that I should do a marvelous cake for her because of the prior disappointments she had with other bakers. I think I did an awesome work qith her cake but 3 days after the pick up she wrote me saying the cake was awful, raw and nobody ate it. She also said that she couldnt have messaged me earlier because she had no phone signal. Which was a lie because I knew she was a journalist (so am I, by profession but ended up working as a baker) and journalists need phones with signal 24/7. Felt like crap but ended up ignoring her til she got tired and quit. Never refunded he. I knew she was lying.

[@cindy846]

I clicked as soon as I saw this bold lipstick and the name SUSAN! 😂

[@TheKellyChannel]

Sounds like you’re an incredible stylist! What you’re referring to is white balance. The color temperature light gives off can range from blue to orange and tint from green to red. Natural daylight is blue, fluorescent lights are green, incandescent lights are more orange, etc... our eyes adjust naturally to this but cameras do not. I’m glad you recognized this and can help explain to clients.

[@ashleyprentis]

lol i’m in beauty school and yesterday I started thinking about your original video and what you thought about it watching it now hahaha weird coincidence that it popped up in my notifs

[@styledbysamvay]

Same wave length ;)

[@MoroccanSweetie]

Hey sis lil tip, from my experience as a salon manager previously (Rush hair, U.K), Two of our MAIN POLICIES: 1- never do a telephone consultation. (It’s near impossible even if they explain their hair) 2- never give a quote over the phone until you have seen the hair and had a consultation- as typically clients aren’t hair experts. So they don’t know about greys, undertones, coverage... And you may need toners- added colours etc Good luck xxxxx

[@CatAlkirePhotography]

I’ve never been in a salon that has good lighting unless it’s surrounded by massive windows during the day. You can’t help when it gets dark out! 🤷🏻‍♀️

[@Theturtleowl]

I work for a company that supports the financial departments governmental institutions, so if someone is for example sick for a while, we come in. The things that have been said to me by 'Susans' over the phone because of the taxes they need to pay or the invoice they received for something else are bad enough. But you deal with them face-to-face, with a smile. I really respect that.

[@ashleyalyssaxo]

Sam, your makeup looks so beautiful in this video ! 😊

[@styledbysamvay]

Thank you!

[@singerstylistjennifer1654]

Girl....please..... some clients are just not well! You’ll learn ..... you need to be picky about YOUR CLIENTS! Go out on your own and refuse services and people youre not 100% comfortable with! Best of luck and I love you posted this!!! Stylist Support Groups in the rise!!

[@ВаляНот]

$200-250 for a hair makeover??? Damnn I had no idea that hair salons in America were THAT expensive..

[@baeeerock9836]

I’ve paid $350 including tip before 😂

[@KaysieDaniels]

your whole look, lips nails and hair for me, is EVERYTHING. I just, wow. Love the complimentary colors and how it looks with your skin tone 😭❤️

[@MegaGlitterGirl2015]

That awkward moment when your name is Susan 😮😂

[@rachelanne2436]

I once that a client that I knew would be a nightmare a couple minutes into her consultation when I was asking her questions about the color she wanted and her response was, "You're the hairstylist, you should know this without having to ask questions." I can confirm that she didn't end up happy.

[@Danielle-pt7we]

I have my natural colour but get my hair cut once in a blue moon. Whenever I get it done I regret it but always ask them to cut it to suit my face and lifestyle. I still smile and say I love it, pay and have a little cry on the way home. Get a couple of compliments and start to come around to it then repeat years later.

[@lohunn114]

Hey you make a lot of sense !!! When people do go in they only see it on the “ one shot image” they don’t see it when it’s moving, straight or wet . It took me almost a year in a half to eventually get to silver so I know it’s more then one session sit

[@nohemimartinez8502]

And that’s why we can’t promise them that they’re going to get exact results!

[@NMW80]

Nohemi Martinez so true

[@susannorquay6030]

My name is Susan and I am nice to people who do my difficult hair. We aren't all bad, honest.

[@alywatson97]

When you said how expensive micro blade was I was like yikes but then you said how long it lasted and I was like oh ok

[@alexisrose4221]

feelingsuperclouded yeah it’s actually s good deal I kinda wanna get it done but broke ahahha

[@EuleChaotic]

Same. There's a difference between expensive and not affordable after all: It's a good deal, but can't afford it. xD

[@bob8mybobbob]

If you met me and we're standing outside in direct sunlight, and an hour later someone asked you what color my hair was you'd say red. If the same scenario played out but we were inside in a poorly lit room you would say my hair is brown. Lighting has such an effect on color, especially if your hair isn't one color (as most natural hair and high end dye jobs are).

[@anastasianoelle3264]

Wowww are we gonna talk about how stunning her skin looks?? 🥰