ANSWERED: How to Programme the Salus iT500 Internet Control Unit

[@izzy8949]

Thank you so much for taking the time to make and share this video. Our plumber showed us how the auto works and that was it! I woke up this morning absolutely boiling! Thanks for making it so simple too.

[@annebailey5465]

Great advice thank you

[@ThePebble78]

Useful video, thank you.

[@sambean9765]

My mobile app has stopped working meaning that when I switch heating off on the app, the heating is still carries on. What shall I do?

[@JonnyBlueChair]

Does anyone know if you can make the room stat show the temperature all the time, rather than just show blank?

[@dPPHydronicHeatingMordialloc]

I'm pretty confident that you can't as this is a battery power saving method.

[@johnking644]

Hi can you setup with Wifi as i cant use a Ethernet cable.

[@londonertiger7725]

I have this unit, i have never setup via the device, all controls are done via the app or website, much much easier.

[@inquisitive1911]

Why does this controller have a controller for water heating times on a combi-bouker, if a combi-bouker always produces instantaneous hot water anyway? Is the water timer even necessary? Would programming water times to come on not be a waste of electricity?? Possibly even leading to excessive burner use in the boiler?

[@dPPHydronicHeatingMordialloc]

Yeah sounds useless to me, but it might be useful in different markets.

[@JonnyBlueChair]

The water timer is not relevant for a combi boiler.

[@ColmKeegan]

When I move the switch to Auto, there is no flashing blue light....I've double checked every cable and it's all set up correctly, but I can't control the boiler from my phone since the 'Auto' option is not working. Any advice?

[@sirfrosty69]

Same here

[@dPPHydronicHeatingMordialloc]

Sorry mate, we no longer support the Salus and have moved to the Nest due to usability. I haven't got one to have a look at anymore.

[@hanito69]

Same here! Our brand new but never work! Totally waste of money!

[@IronmanG74]

Turn the music down ffs

[@dPPHydronicHeatingMordialloc]

dPP Hydronic Heating 1 second ago I agree. Since this video we have invested in better voice recording equipment. You are correct. On my Mac the background music is in the background.. On my iPhone it is too loud. This video was created for our customers and happens to rank well. When time permits i'll repost it. It seems to be very specific equipment as you can see there are 19000 views and only a handful of comments and thumbs down.

[@ruralrob228]

Hi having a slight problem with mine,it keeps jumping forward an hour on the time.Even when I set it maually from the box it jumps forward an hour after a while.When logging into my account on the salus website on the pc that reads an hour in front too.Any help would be appreciates

[@dPPHydronicHeatingMordialloc]

Crickey I haven't come up against that before. We no longer support it. We've started installing Nest's instead. FAR more user friendly.

[@autodiagnoze1286]

Hello,im also having this problem but at me goes back 2 hours overnight .did you found solution?

[@JonBoy1970]

@@autodiagnoze1286 it will be your time zone setting when it was first set up. There is a manual available online

[@a1harrogate]

Salus have *STILL* not resolved the connection control issue between Alexa devices and the iT500 Receiver. This means that Alexa cannot control the heating, despite a number of negative comments about the *Alexa Skill* . This is *NOT* an Alexa issue, but needs a fix by SALUS. The primary problem is the inability to log on to the Salus system via the Alexa Skill. I wouldn't buy the iT500 until this is resolved by SALUS

[@julesviolin]

Wonder if the Hive system is compatible? Mind you Hive is twice the price (over £200) of Salus so I would expect it to be !

[@ste-a8638]

My ignition flame has disappeared any ideas why

[@YW1969]

Who edited this film ! The voice is far too low and the music too loud . It's bad enough trying to get this unit to work anyway

[@dPPHydronicHeatingMordialloc]

Yeah plenty have said, was very early days. Hope we've improved since.

[@dylendog]

Had my boiler fitted and they left me with this. No idea how to work it😭😭 the control has a little padlock on

[@markusmybusiness2141]

If you keep your finger on the padlock it unlocks

[@dPPHydronicHeatingMordialloc]

This thermostat is difficult to programme. This video aims to be a guide that you can come back to each time you need to remember how to use it.

[@davidmeale9572]

Why oh why do you need music louder than the dialogue ????...

[@dPPHydronicHeatingMordialloc]

dPP Hydronic Heating 1 second ago I agree. Since this video we have invested in better voice recording equipment. You are correct. On my Mac the background music is in the background.. On my iPhone it is too loud. This video was created for our customers and happens to rank well. When time permits i'll repost it. It seems to be very specific equipment as you can see there are 19000 views and only a handful of comments and thumbs down.

[@mareenanthony]

I got this product recently with my boiler change and it's rubbish.

[@dPPHydronicHeatingMordialloc]

We'd agree. We no longer supply this product we have moved to the Google Nest. Much more intuitive and user-friendly.

[@janeparkin6935]

Music unnecessary and far too loud.

[@asokabollegala1468]

The background music is totally unnecessary and too loud. I could not understand the pronunciation of some words and defeats the purpose of the video demonstration.

[@dPPHydronicHeatingMordialloc]

Yeah my first videos weren't perfect

[@Bcwilderness]

that wasnt about the it500 unit it was the phone bare vague not very helpfull, get a mix engineer for the music

[@eyyupsozugecer5359]

How do you expect people to bloody understand with the music bit brain please.

[@dPPHydronicHeatingMordialloc]

Yeah my first videos weren't perfect. Sorry.

[@anjummadani]

Please re-record this video without the music or have the music substantially reduced. This is an unprofessional demonstration and does not speak well about your digital awareness skills. Depending on one's music system, the 'background' music is magnified and combined with the Australian accent of the presenter (who is perfectly fine btw) non Aussie's cannot decipher some words. Based on this video alone, I may be forced to dismiss the product from consideration. Thank you.

[@dPPHydronicHeatingMordialloc]

I agree. Since this video we have invested in better voice recording equipment. You are correct. On my Mac the background music is in the background.. On my iPhone it is too loud. This video was created for our customers and happens to rank well. When time permits i'll repost it. It seems to be very specific equipment as you can see there are 19000 views and only a handful of comments and thumbs down.