Are PC Manufacturers Ripping You Off? - $1500 Gaming PC Secret Shopper Part 1

[@johannesdolch]

"I have 2000 Dollars for a Gaming PC. What can you sell me?" "Nothing, Maybe you can ask somebody else. Bye" - Cyberpower, 2019

[@RandyRandersonthefamous]

@@77794471 that's the joke.jpg

[@ntcatx]

@@77794471 r/woosh

[@humericdollara5577]

Wow, comments from the previous decade. Feel old yet boomers?

[@apricotmadness4850]

Lol 😂

[@JayBigDadyCy]

@@77794471 hilariously their customer support is usually amazing, but the experience she had was absolutely fucked. Hope that dude got fired.

[@danieljensen2626]

"Hello, yes, I have $2000 and would like to buy a computer" "Yeah, we have a website for that, good day."

[@apricotmadness4850]

Lol 😂

[@inf3rnalis804]

To be fair who the fuck is buying prebuilts over the phone

[@JayBigDadyCy]

@@inf3rnalis804 my thoughts too. The last PC I ordered over the phone was in 2000. No one does that anymore. That's why they have the website. There's also tons of forums you could ask people who know PCs where and what you should get for a prebuilt for.your money.

[@La_sagne]

@@inf3rnalis804 people who dont know whats good

[@losttale1]

they probably where doing their jobs before and got blamed for it so they went like fuck it nigga im a collect my paycheck and not sell like they ask me to.

[@rararti]

- What do you know about computers? - Yes. - You are hired.

[@asdfasdf-hk2gi]

Computers? Yes, I know notebooks

[@McRatinHouse]

- What would you consider a good system by today's standards? - You mean a laptop? *Insta-hired*

[@nahuelgareis8927]

*Reads this with indian accent*

[@tiarkrezar]

The IT Crowd IRL

[@Yoker220]

-I use a MacBook for gaming -*G E T O U T*

[@JAF2991]

Customer: "Hey Cyberpower, I want to buy a computer from you." Cyberpower: "No you don't"

[@roughdude6575]

"you think you do but you don't"

[@timeless9820]

Well at least they want you to save your money ;P LOL

[@eric8332]

Hi James hetfield

[@wolfsden6479]

My guess it the legal department rules because of a lawsuit.

[@garden0fstone736]

Cyberpower “I recommend you go with _______” KZbin comments: 😡

[@timfields2446]

“You want a laptop?” “A desktop please.” “Ok I’ll look for a laptop.” “You mean desktop right.” “Yeah a laptop for the top of your desk.”

[@Unplanted]

"No, Desktop!" "Yes, Laptop!"

[@TiagoMorbusSa]

"I'm a gamer, I want a gaming computer" "You're a girl, you say? So the gaming computer is for your brother. Gotcha."

[@ThunderWolf2100]

@@TiagoMorbusSa To be fair, at the start of other calls she said that she was buying for his brother, so i guess it was the same there... I *hope*...

[@TiagoMorbusSa]

@@ThunderWolf2100 Yeah, I commented that before I watched the rest of the video, so I figured it might have just been the different people in the call and different conversations. Although, if I were calling gaming companies and they kept assuming the computer wasn't for me even though I told them it was for me, I'd probably change my pitch to "it's for my brother" as well, just to avoid the frustration.

[@tiarkrezar]

@@ThunderWolf2100 Yeah it was really annoying how this video was cut in some places in such a way that you don't even realize there were cuts. They should've done a better job signalling to the viewer that it wasn't just a single continuous sequence of events.

[@TheButtercool]

"Desktop" "Ok, Laptop" "No, Desktop" "Just please take the Laptop"

[@AndyLeeVlogs]

"We haven't sold a ton of laptops BUY OUR LAPTOPS PLEASE!!!"

[@Qardo]

Reminds me of an old movie. I cannot remember the name. Yet one of the characters sitting at a table in a restaurant. Being the customer. He asked for something on the menu. The Waiter is like, "Well the fish is lovely." The customer replies, "Well, I am sure. Though I am not in the mood for fish." Waiter answers: "Well, I am sure we can make you a fish dish you like." Customer: "No, I do not want fish. How about steak?" Waiter: "No, steak. Yet the fish is great!" And it goes on for a few more scenes. And what it boils down to. The Restaurant only had fish left lol. Basically what was going on here. There were no desktops. Just Laptops. BUY A LAPTOP!

[@sanchezzz69420]

o. 0

[@aqwhawater]

I TOLD YOU! I DONT WANT A 4GB RAM, core i3 INTEGRATED GPU!

[@dawsongamblin5246]

this laptop had 8800k cpu that is like 10 times faster than the other one. uh you mean it has an i7-8700hq right ? the very limited LAPTOP version of the k that is a lot slower ?

[@insertnamehere4674]

Don’t forget that at 21:45 he recommends warranty because it’s part of a sale and comes FREE

[@insertnamehere4674]

EHEH RON wow i got advantage of so hard Xd rip me rekt

[@WeaselKing_Obie]

@@insertnamehere4674 Thank god "EHEH RON" was here to point that out to plebs like you and me. phew!

[@bryanjk]

@@potatopobobot4231 I think people are commenting because Linus was busy railing the guy and didn't hear him say it was free.

[@MasterBlasterXYZ]

5:15 "The Core i7 8700K is 10 times faster then the Core i7 8700", depends, if you put a liquid nitrogen cooler and overclock it to 40 GHz it is technickly 10 times faster.

[@UnChiller]

Ok?

[@damiengates7581]

Wtf man

[@MasterBlasterXYZ]

@mo gamer ti si hrvat

[@alialiyev6168]

You would need liquid helium at that point. And even after that motherboard would fry before 10GHz. Not to mention chip should be good quality to be able to be overclocked that much. I know you said 40 as a joke to make it sound more ridiculous, but it really gets too much out of context.

[@wta1518]

@@alialiyev6168 r/woooosh

[@lucimon97]

You did the whole video just as an excuse for the amazing intro, didnt you?

[@LinusTechTips]

No... ... Yeah

[@james1234168]

Brilliant intro 😂

[@mouthbreather280]

@@LinusTechTips The second time that I've ever seen LTT reply in my life. I will forever remember this moment.

[@stevethea5250]

plopnow No you won't.

[@lasarith2]

Linus Tech Tips I look forward to Linum, t.i. On Netflix.

[@Lowlightt]

They laughed at the Maingear guy when he started in on the warranty and completely missed the part where he recommended the FREE 2 year warranty.... lol.

[@AnissAoudjehane]

EXACTLY!

[@pr0xZen]

Nah, probably just unfortunate editing. They didn't even mention it in the good/ok/bad listing, and they did for everyone else that pushed warranty.

[@KyleLi]

ikr? They totally overlooked it lmao

[@shivangswain]

I noticed that too and that was disappointing.

[@LeonOnn]

IKR! How do you tag Linus so that he looks at this comment?!

[@TrollFaceTheMan]

Maingear warranty was actually free with the purchase though, as the guy clearly said.

[@trueheart1372]

They were talking when he said it I give them a pass

[@AcidSugar1414]

Included. Not free.

[@trueheart1372]

@@AcidSugar1414 usually chared 100s of dollars for said so included means free

[@AcidSugar1414]

patrick bootie no it doesn’t. You still have to pay for something to get it. Marketing has already brainwashed you. Watch out.

[@trueheart1372]

@@AcidSugar1414 lol you might not value the service and I wouldn't either doesn't mean it doesn't have value in this case service cost set amount and is given for no cost in this bundle makeing the service free words mean things if you want to ignore there meanings good for you but your empirically wrong on if it's free is it free meant to entice you to buying there yes should you buy there it's a question for you but again they are giving a service free see it's one big free circle

[@bByxinnOceNz]

"I want PC" Cyberpower: no

[@spyne.98]

ナデコ BOT the robot meme ".............. *no*

[@Trainmaster909]

I noticed something: at no point did they tell CyberPower they wanted to BUY A PC from THEM, but rather asked for parts recommendations. The way she phrased it sounded like she was calling just to ask for pc parts recommendations, rather than looking to buy.

[@Kiakosan]

@@Trainmaster909 If I didnt buy from cyberpowerpc I would agree with you, but the customer support is so god awful I will never do it again. I had so many back and forth messages with the worst customer support rep I have ever had, ended up having my PC delayed so long because of issues I have never had with any other company. 1st thing was an issue with the billing address and shipping address not being the same, I offered to pay with paypal and they wanted me to cancel the order and do i again from scratch and would lose the deals which I selected. Then they wanted me to send a picture of my credit card and my drivers license, the guy sounded like the scammer but it was actually them. then they didnt have the motherboard which I originally spec'd it which resulted in more delays. tried to call them and ask them for the prices but they refused to give out any information over the phone about price differences. All in all the computer I have is fine now, but it was the most painful customer service experience I have had with any company and would recommend that people go to literally anyone else if they want a PC within the next month or 2.

[@asdfgidji879]

@@Kiakosan I bought from them through amazon, The PC itself is fine no issues there but after hearing that and seeing them in the video I cant say Ill support them in the future I already regret buying a prebuilt just cause building offers so many more options

[@crispylizard8295]

@WolraadWoltemade 1652 exactly as the guy above said he should have recommended a pc with good parts and then if she said she wasn't interested to hang up, they are well known for their shitty customer service, ibuypower has much better deals in their deal section not that I would ever buy a prebuilt.

[@kutaykosem]

That intro though! You have to make a real show from that

[@recept.2982]

🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷 Bir Türk olmanın gereksinimi olan, yabancı bir videoda Türkiye ile ilgili herhangi bir şey gördüğümde bayrak asma görevimi yerine getirdim kardeşim (çok rakı içtim yarın baktığımda cringe olacağım büyük ihtimalle).

[@ilhanyur]

@@recept.2982 öylesin :)

[@kutaykosem]

@@recept.2982 As as as as :D Yarasın :D

[@TheJonnyTauntonShow]

Totally agree! Has to be one of my favourite skits so far! 😂

[@aidenmcgeehan428]

Love this

[@Odaun]

That was a surprisingly really good video! Janice did really well too, hope we see more of her in the future!

[@alvin5122]

I actually want to thank the shitty sales reps I've talked to 3 years ago. I was really unsatisfied with the information they gave me, so I was forced to Google it myself afterward only to find out that their systems were priced so high. Then, I came across Linus Tech and their PC Build guides. If it wasn't for those sales reps, I wouldn't have been able to learn how to build my own computer :D THANKS LINUS! I found this channel around this time 3 years ago!

[@Jack-qw7ew]

Jeun Wo sane. I almost got ripped off getting an hp but then I built my my first pc for $650 less last week on cyber Monday!!! I just built it.

[@stevethea5250]

The company that they had to call 3 times for an email I would've called the 3rd to say what a waste of time and lose the sale

[@napkin170]

After buying a pc from Ibuypower and then realizing I just got sold a 1060 3gb instead of a 1060 6gb I decided to just buy parts and build instead and that’s how I found Linus’ channel

[@HauntedAbysss]

Honestly This was me in 2010. I almost called but I got smart and decided to KZbin first. AND Lone and behold I met Linus and NCIX. Love LTT And been a huge fan since

[@hemmoau]

@@GBR9794 meh, there's always new parts coming out, although the fact that pricing between 1080 on release and 1080ti on release was similar hurts. Youll never need a new power supply wither with that rating either

[@rali2233]

Oh my Dell, what are you doing. I can't believe that is real. He sounds like a scammer that is trying to get you to buy Walmart gift cards.

[@AshtonSnapp]

*hyep*

[@dumbotterlover2558]

Same thing as everyone else, saving $300k/year by outsourcing call centers to people with 0 proof of capability. Thus increasing "Shareholder value" or some other buzzword that they can tout to increase their exec's bonuses

[@mofugggz]

Probably the same building and phone number. "Herro, shitty chicken. Oh I mean herro shitty airrines"

[@moby1kanob]

maybe they thought it was Kitboga and they were trying to fuck with him.

[@korybabinski4159]

I bought a $50 Walmart gift card, didn’t work, then they told me that it wasn’t there problem and got no refund. Have been to Walmart since

[@tibby66]

I have a Maingear F131 and ordered online. The builder called me to discuss my system and ask about the games I was going to play/requirements to ensure I was getting the right system. Extremely happy with the customer service and product. I highly recommend them!

[@kevinrussell9203]

i would hope so, maingear is crazy over priced.. sure they're nice, sure great customer service, but it's worse than Apple for price gouging

[@Synaps4]

I bought a machine from Maingear some years ago. Have been very happy with it.

[@claudiolluberes111]

@@kevinrussell9203 I think Origin PCs are way more expensive.

[@gerbil2690]

1:34 Episode 1 Intro 3:03 Alienware(Dell) 6:35 Omen (HP) 9:17 CyberPowerPc 12:20 IBuyPower 16:14 Origin 19:32 MainGear

[@redrock9319]

Thanksssssss

[@taev3750]

And the best intro of the century goes to LinusTechTips

[@Carterthielftw_]

yes

[@a.c.t.solutionsinc8024]

My thoughts exactly. It was so well done, hitting every nuance from the late 80's

[@patrickcallahan3310]

@@a.c.t.solutionsinc8024 from the late 80s? or is Canada still IN the 80s..... Thrown back to HIMYM episode

[@cookie_licker1284]

you should look up demolitionranch. He sometimes makes like 2 min intro's and always make me laugh haha (go to his latest video about shooting a jail wall)

[@FurNaxxYT]

I lost my shit when he took off his sunglasses to another pair of sunglasses under 😂😂

[@MurdockCakeLie]

Linus can't hide that grin. He's so happy he didn't need to spend another $1500 on a pc from CyberPower.

[@captainzab8257]

Ikr? I got a $600 pc from cyberpower that constantly overheats and only has a ryzen 3

[@Icetea-2000]

Cosmic Gaming I mean there is worse than a Ryzen 3, but yeah

[@Icetea-2000]

@Owen Mallett Well yeah, if I’d buy one new now surely. However I don’t expect too much from a PC for 600$ anyway, and you need to factor in many other costs than the CPU as well. And if you’re using it for gaming, I would spend more for the GPU

[@creatip123]

To be fair, $1500 is like pocket money for him anyway. I believe what you saw was the face of satisfaction of not giving them the money, after the whole experience. I think I read somewhere that average people are willing to spend about 10% more consciously (as in he/she knows he's paying more than he/she should be), if they receive a good shopping experience i.e. friendly staff, good explanations, etc. That's how important the interactions are.

[@Icetea-2000]

@@creatip123 I wouldn’t rely on the 10% as that specific number, but yeah the shopping experience is definitely something that affects what a person is willing to spend, naturally. And btw, he isn’t a millionaire, all the fancy tech you see in the background is his companies, which is largely given to by sponsors anyway. And even if he was it wouldn’t be anything bad

[@Rocker1282]

Maingear pushed for the warranty cause it was FREE!

[@WetOlde]

as a eu citizen i always find it fun to see this "2 year waranty" thing. "nope nope don't need it, i have the EU law protecting me"

[@Rocker1282]

@@WetOlde i'm from eu aswell. But still, getting another warranty for FREE (together with the manufacturer warranty for every single part and the seller warranty) sounds nice.

[@ZenMuff1n]

@@Rocker1282 I am pretty sure 2 year warranty is guaranteed by law, you will have one by default. You don't get an extra warranty. The only difference is who will see to whatever issue that you have(the store or manufacturer).

[@oplik0]

@@WetOlde there is a difference between manufacturer's warranty, and the one required by law. The guaranteed one is actually seller's warranty, which can lead different service - so with manufacturers known for good warranty service, go with theirs, but if manufacturer is known to decline repairs, or take a really long time - go with the seller's. The other difference is that the guaranteed warranty covers only flaws that were there when you bought the product (while manufacturer's may sometimes also cover some types of accidental damage). But during the first year, the seller has to prove that it was your fault to decline warranty service. The second year... Well, it switched around. You have to somehow prove that the flaw was there when you bought the product... The big upside of warranty guaranteed by law is that the service can't take too long, and if the seller doesn't respond in time it's considered as confirmation - so if they pretend to not get your warranty claim, you either get your replacement/money back or they break the law :) Fun fact: in Polish these two types of warranty actually have different James which makes it so much easier to talk about them. If you understand Polish that is... And that isn't an easy language to learn :)

[@gustru2078]

@@ZenMuff1n I don't know in what country you live but here's how it works in Canada : The minimum warranty duration for computers is 1 year unless they're used. Some systems have a 2 or 3 years warranty, depending on its quality and the confidence of the company in its product. That being said, if you build a tower with all retail parts, each one of those parts will have a separate warranty that is usually 3 years. RAM is life warranty (Kingston at least), Thermaltake power supplies have a 5 years (at least some of them) while other brands have usually a 3 year warranty. Hard drives often have a 3 year warranty, motherboards too (usually). Be careful about "boutiques" selling you a computer and giving you a 1 year warranty on the whole thing when about all parts in it have a longer warranty. So, if your hard drive or power supply dies for example 1 year and 3 months after purchase, places like that will tell you that it's no longer under warranty and if the customer lets them do the job, they usually return the defective part to make money on the back of the customer. NEVER accept one single warranty for the whole computer when you buy a tower. Ask what the warranties on each parts are. If they can't answer, don't buy or be prepared to have to deal with the manufacturer directly..

[@TheDro]

I really hope these manufacturers see this video and make some changes to their sales training. I'm happy I know about the technology but I couldn't imagine my family members trying to order a new computer. They end up just going to walmart or best buy because doing it over the phone or web is impossible for them without understanding the hardware.

[@jasonbourne1374]

agreed, but sadly NOTHING will change.

[@tmrdarkstar85]

100% Agreed

[@conduit64]

@@jasonbourne1374 If we're being honest nothing will change because nothing CAN change, at least not for the big companies. As long as big companies insist on paying their call center workers peanuts(when they even bother to have call centers in the same country as the callers*cough*dellinindia*cough*) you are going to be hard pressed to find genuinely knowledgeable and hard working people willing to take these jobs.

[@HammerFell-]

Qwerty but its shite :/

[@taiiat0]

@@conduit64 right - i would never work in a call center even for selling computers (despite computers being my entire life). because call centers are..... well i can't feel like my existence in the world matters if i work at one. not to mention the problem of being paid enough for me knowing what i'm talking about to be worth it. i **like** helping people, but... the rules of engagement for those positions is just... no thanks.

[@MaksKCS]

In case someone wants to go over them again :D Dell 3:05 (Worst) HP 6:37 (Good) CyberPowerPC 9:19 (Bad) iBuyPower 12:22 (Good) Origin 16:16 (Bad) MainGear 19:34 (Best)

[@sanstheskeleton7099]

Noice

[@superretroben259]

Maks Kuznia cyberpower was the worst

[@spider0804]

@@superretroben259 Pretty sure the guy trying to force sell a laptop is the worst.

[@MaksKCS]

SuperRetroBen Dell gave false information about the parts and added liquid cooling for no reason. You can look at it from many perspectives. This is just my opinion.

[@modzn7904]

no cyber worst didn't get anything

[@bababoeyfan]

Customer: I want PC Cyberpower: we don’t sell PCs *end of call*

[@WhenDoesTheVideoActuallyStart]

@@Bruh-to1hy grammar nazi

[@marcbensen8963]

@@WhenDoesTheVideoActuallyStart uhm no, he's making a pun with the word cost

[@12SPASTIC12]

@@Bruh-to1hy The guy likes wearing costumes. What's your problem?

[@stiimuli]

Really liked this video and want more of this. Also hope you will be digging in to the computers that were bought here to see how well they were built (and if Dell sends a laptop or desktop).

[@TulpenFresser]

I understand you want to buy a desktop PC....why don't you buy a laptop instead? XD

[@SergiuszOlszewski]

You mean the tower, right? So I think we have a laptop for you.

[@l.ijspeert9040]

Yes, I hope there is a follow up video where they compare the systems!

[@TheBowlingDk]

Thats what they do. Have you even watched the video

[@raylab77]

Haha, yeah, laptop? Right?

[@YorkiesBitsandBobs]

Love that guy from Maingear he gets the thumbs up as well

[@aqua3418]

"I want a desktop" "So a laptop?" "No, a desktop" ... "Ok, so I checked the laptops we have in stock..." "I said I want a desktop" "Your brother want a laptop? ok" "No, DESKTOP" "Ok, got it, desktop" ... **order arrives** **looks inside box, there's a laptop inside**

[@Bylga]

x.D

[@TuskForce]

I guess this person thought "what the duck does that mean... oh I guess deeesk tooop means that it belongs on the desk's top. So nothing changes, aight"

[@troyroberts9489]

@@TuskForce sounds like when linus went to china and asked a guy where... laptops were or something and the guy was like "oh notebooks are over there"

[@communisttrash8590]

And a note that says “ok here is your laptop thank you”

[@B-Meister]

@@troyroberts9489 Yes, and? It's not like there's that much of a difference between laptops and notebooks

[@AlchlcSmnThrwr]

Rep: "I'd definitely recommend the 2 year warranty, cause it's FREE!!!" Linus: "OOOOH BURN! He said warranty! "

[@Terepin64]

While we in Europe have 2 year warranty by law.

[@Prevordan]

Yeah that's what happens when fuckwits start talking over people before they finish so they don't hear the end

[@inf3rnalis804]

Okay but the rep said that weird as fuck, “I’d definitely recommend” like yeah if it’s free that’s the fucking default why wouldn’t you just say, we include a free warranty. But if you think about it, that makes sense if he was looking at the configurator because there would be warranty options and he’s saying I would recommend the free option, so he actually was recommending against getting the warranty and yet Linus burns him for it.

[@thebeetalls]

@@inf3rnalis804 it's free but you have to manually select it on the site. It's actually a stupid gotcha for people who don't pay attention. Kind of like mail in rebates.

[@LokiDokiGG]

This video is just scary, this is what happens when you outsource your helpdesk and/or hire incompetent people

[@JE-zl6uy]

The boutique guys are honestly what I would call "PC Guys" - meaning these are technicians/builders who were tasked with doing sales against their will. Best Buy tried this with their "Geek Squad" guys going out to the sales floor and selling systems. Personally, I did not mind doing this because I had a strong background in sales prior to working at Geek Squad, the rest of my crew hated this entire experience and would usually pass their customers to me if I was free. So many good techs would stumble over breaking this stuff down into laymen terms that they would end up getting it wrong in the end, and the consumer suffers as a result. On the other side of the coin: Sales reps are after the sale only, so they only think about pushing a system that meets the check-marks the customer may need but mostly focusing in on the end result which is their commission or their sales goals. I'd say this video had a very even 50/50 split, and then finally the last guy seemed to be like myself: Someone who is both a builder/enthusiast and a sales guy who's more interested in giving the customer a more comfortable experience and the best deal (Sales reps don't care about the cost of the machine, just the sale and add-ons), and hoping that translates to a better report and repeat business.

[@konanhuet623]

the more indian they sound, the worse it gets

[@necrisro]

There is a difference from a bottom of the barrel phone salesman and an actual technician. Forums are the best to go around this if you don't know anyone who knows their parts.

[@ShockyPlaysGames]

@@JE-zl6uy Working at Best Buy myself I see a lot of this. I'm more of a guy who will try to stretch your money and get you the best deal, but most of the people will push these systems that are over priced for the components you get.

[@rasmusnord8379]

damn loki, u everywhere

[@qlum]

The dell salesperson was straight out of a Microsoft support scam, damn

[@brendanssound]

For a while i was 100% convinced they had accidently called one instead of Dell

[@fadzilicious4411]

Support by day. Support scanner by night

[@DoggoInYourWalls]

would love to know, what the companys say when you confront them. One of the best videos yet!

[@DataRebelYXX]

Benji absolutely we need the follow-up video so we’re not left hanging!

[@DJAlessandrini]

Yeah I'm also curious what the follow-up is

[@daltonriser1125]

i do hope we get a follow up video

[@hushpuppi3]

Blame the salesperson

[@luxspew]

No Digital Storm?

[@HikariSoulstrider]

I bought a Cyberpower one years and years ago now, and I had an issue with it. I remember calling in and getting virtually no help, but the guy gave me his extension beforehand. So after i wasn’t happy, I simply kept guessing more extension numbers and leaving a message to help me resolve the issue. I must have done it to 30 extensions 😝 finally someone called me back, and when I asked if they knew the details of my issue, he said “yeah, I think the whole company knows”. Lol. Then they fixed it 😊

[@shinsekai101]

Not sure if i should be impressed or disappoonted there. The fact that the whole company knows the problem lol

[@yuussee]

Lmao

[@casedistorted]

Rofl wtf

[@iamoctonate]

I mean, maybe if the first guy answered your message the whole company wouldn't have to know lol

[@gorkskoal9315]

lol 2 years from the future: and the company is still, somehow, suggested in the top 10 pre builds list, and the website is 90s af. Not the good kind of 90s retro, self aware kind. no no SPALSLES OF mega MEGA RGB DOOOM! THIS SUNDAY, SUUUNDAY SEE ALL NEW RGB FPS GAINS FOR THE NUTCRUSHER INTEL EEEEXTREEEEEM I9 6837472334KF! lol, same for ibuypower. hoooly fuck, man, whoever makes their webpage needs to switch to decaf.

[@johnbohler6504]

I hope these companies see this video and I hope the Maingear dude gets a much-deserved pay raise. He just won his company a lot of business.

[@jurandfantom]

noo, he just done correctly his job (they pay them for that). No pay rise, no "thank You". Other companies workers could have problem eventually.

[@TheAnonymous999]

You missed it.. maingear said the warranty is FREE and that's why he recommended it.. that guy is nice.. and I don't believe the company is satisfied with him cz they probably want to rip-off people like the others and get massive profits.. that said, the others are total rip offs

[@Riceman64Goode]

Yeah was waiting on Linus to mention something about that but they glazed at the idea of the warranty extension first 😬

[@halfonasack]

Its a sales tactic. Yeah you recommend the person to buy something that they dont need for now and it will implies that "this build is cheaper because you are not including something costly that you will probably never used" since desktop gamers do usually prefer direct cable 99% of the time.

[@abs2fast2furios]

The company would probably only be dissatisfied if with him if they didn't believe in good service. People often forget, if you treat the customers well, they're very likely to return to you the next time and also very likely to recommend you to their friends.

[@hg-sf7yx]

You are Kind of Right. Depending on the Company strategy. The "old School" one is just selling once for hight Profit, so like the first ones, on the Basis that you will probably never see the customer again. But what maingear did was the more "modern" Approach, which relies on customer satisfaction and customer loyalty. So that they buy again, and again, be it because of the support or the Quality. In conclusion: If Maingear tries to keep its customers and sell them stuff more often, he is a good salesman. If not, he missed the sale strategy of his Company.

[@jepulis6674]

@@hg-sf7yx Best fabrics make best costumes.

[@TotallySuperior]

Thank you for taking the time to do this video. I watch your stuff quite often and never comment or really do any engagement other than watching. This video was honest and very helpful I will sub, like, and share.

[@graphicallity]

Yes, I agree. Love your videos. More stuff like this would be awesome.

[@samw]

Yeah... LTT videos are always good but this one was especially well done. Can’t wait to see the follow p

[@TheOneTheyCallFrost]

"Hey, I want a gaming Desktop for my kid." Dell: Oh, a laptop right? "No, a desktop please." Dell: Got it. Laptop. "No, no, you misunderstood. I want a desktop gaming PC please." Dell: Ok, a gaming Desktop. *Computer comes in mail.* "Mommy, look! A new laptop." *Spits out coffee*

[@verynormalvic]

I had a dream last night where my desktop that I ordered from Alienware came in and it was a laptop

[@frhavoc]

lol

[@Its_MTG]

for dell, a laptop is a desktop and a desktop is a laptop.

[@AK-tf3fc]

Stop making fun of us, Racists.

[@kinagrill]

That is what happens when you get someone with indian-accent as techsupport. It's outsourced - aka. they wanna save a buck of clear, clean techsupport.

[@GeneralNickles]

So are we gonna get head to head comparisons on the ones you guys actually bought? See what the best deal was and all that.

[@LinusTechTips]

Of course ;)

[@GeneralNickles]

Sweet! And are you guys gonna do an epic giveaway for all of the rings you got? That would be awesome.

[@mochageico]

WHOA WHAT LINUS REPLIED TO A COMMENT?

[@stevethea5250]

Linus Tech Tips and then mix and match the components the create a Frankenstein beast

[@MarchedYeti96]

@@LinusTechTips cant wait for this vid coming!

[@sashalofstrom6659]

This was one of the best LTT vids I've seen in a while, and I watch every day!!! I like this secret shopper thing a lot. Very informative, never would have thought to go with an SI but now I know what to expect!

[@bretthighfield9000]

This was absolutely phenomenal. Seriously like this was great. I could watch this for hours

[@MagorTuga]

Absolutely, one of their best videos in a while.

[@ZeroX252]

I'm honestly not surprised either. MainGear used to be a "name" in the boutique PC manufacturer industry. They were legendary at one point. And probably could go back to being such with just a decent amount of direction. I would have loved to see how Sager would have taken this situation. I approached them with the information up front that I had purchased a laptop direct from their OEM - and NOT THEM and they *STILL* provided OEM parts to me. That's pretty exceptional.

[@resmarted]

Brett Highfield I could watch you for hours. And I have been.

[@MqKosmos]

maingear.com/linus-tech-tips-maingear-element-giveaway/

[@domcameron-smith1366]

Janice: Can I buy a Gaming PC? Cyberpower: Well yes, but technically no.

[@JAKOB1977]

Yeah cudos to the maingear dude... and the warranty is not a sale at all. 21:40 its a free added bonus for the moment that he just wanted to make sure that she clicked to get it also. Nice comparision and sure a lot of it is down to who you run into at these places and some of these vendors and markets have sadly also outsourced stuff like this too Telefon centers in low-income countries. just like we see with social media moderation and support. and when has this girl suddenly become a brother 3:54

[@GrenYT]

I think her "story" for this was she was buying a gaming PC for her brother based on the other calls

[@abineetthampi638]

For this one she did say "I am a gamer, so I need the gaming computer", or something along those lines at 3:33. Then, he suddenly flipped to "FOR YOUR BROTHER".

[@tmarritt]

@@abineetthampi638 I think she changed her story after the first call. I guess they figured if she was buying for her self the sales people would assume a basic level of knowledge, buying for her brother and they have to assume no knowledge. However I had to go back to pickup on that it stuck out to me at first as well.

[@Edzewkurai]

im going to laugh my ass off if they end up with a laptop from Dell. hope part 2 comes soon B^)

[@micahreinhart5738]

Same

[@shivamvaid601]

That guy from maingear definitely should get a raise.

[@WetOlde]

why? he did his job? The Alienware guy did not. I never understood this kind of reasoning. I was similar advising people to look in other stores if we did not have what they needed, but i shouldn't get a raise? i was paid to do exactly that. Help the costumer? But to sell a product like the alienware guy? Buy should he get a warning

[@shivamvaid601]

@@WetOlde you do realize you are telling this to someone who has never met you, never seen you, never even spoke to you before this and you are feeling offended if you didn't get a raise? I've not seen u working. Here we had a person who was doing a good job and I feel he should get a raise. When a video about you comes out and you are doing a great job, I'll say you should get a raise. But it's quite sad to see you here venting frustration for no reason. Try channeling it into more productive tasks.

[@SoYFooD2]

lets make this comment big end make it so.

[@kr61630]

@@WetOlde While the Maingear guy was doing his job, he goes over and above, more than what he was supposed to do, to help out a customer. He was dealing with her even though their office had closed for the day. He was trying to help her out, rather than shove her with their unnecessary junk. This kind of sales support really creates a good impression about the company on the minds of the customer. He has effectively generated huge number of sales for his company now, as many who watch this video, may be influenced to purchase their next gaming PC from MainGear. This happened only because he was courteous, patient, understanding and providing a clear explanation of their products. Hence, he does deserve a raise.

[@allothernamesbutthis]

Why should he get a raise? As they say honesty is the best policy, he advised her to wait until the sales for more offers, he was polite and no doubt just sold a lot more pc's for his company from this video!

[@xbusterBR]

Guess it wasn't just me when I purchased my first gaming Laptop (Alienware). Had to call cause my credit card kept declining. Best part was when the salesman had a fight with the financial department while I was in the line hearing everything.

[@dshaprin]

Let me guess, you wanted a desktop

[@azl5044]

@@dshaprin no no, he wanted a laptop.

[@wta1518]

@@azl5044 a monitor, right?

[@UBNshadow]

No he wanted a salesman

[@azl5044]

@@jonatanedriktanoto2100 No, he wanted a big fat FINANCING.

[@markacevedo441]

Ive been building PCs forever but honestly if i were to be in the market and called Alienware and had to deal with outsourced call center who couldn't remember the difference between a desktop and laptop i'd hang up and go somewhere else, that whole call was awful

[@michaelseanchang]

lemme get that laptop for you real quick

[@mra57]

If I really want to buy something from a specific company, I would make up an excuse and call again.

[@goreobsessed2308]

Yep they try to save money placing their call centers in 3rd world hell holes but when they prove they don't know shit they lose sales

[@michaelseanchang]

Ben Samuel it’s obvious he’s trying to sell the costumer, not guide her.

[@AboveSomething]

@@michaelseanchang wut

[@eIcarino]

- What do you know about Computers? - Laptop Right? - You are hired!

[@eduardoavila646]

This... Was *THE BEST EPISODE EVER* ! I came back to the late 80's/90's and i wasnt even alive back then!

[@smallestatom694]

Girl: hi I’d like to buy a computer CyberPC (people who make and sell computers) : we don’t do that here

[@osfaningaming1179]

I like how you explain what cyber power is to a bunch of tech nerds watching this

[@kittochris]

Guys, you nailed it this time. Wow. Kudos to MainGear too.

[@rustycannon2049]

lol Alienware sounds more like a tech support scammer than a computer company. All the same nonsense claims just using different words, and that random verbal tick "ok"

[@BatLB]

Its a super amazing power system , it will last for 20 decades, your gran gran gran gran gran gran gran kids will be able to bring it on the colony ship to mars. i recommend a 6 months warranty though because I am not sure if it survives that long. What is your credit card number?

[@bestbattle]

As a non-native English speaker, who speaks in English with other non-natives, I can confirm all of us have this "ok" tick

[@evadinglife]

@@bestbattle I most certainly don't have one and I agree with OP here, that 'ok' made me feel like I'm watching a tech scam video right away.

[@ThaSideWeed]

You have absolutely no idea. I've worked and spoken with tons of people in support of different nationalities. I've only spoken to Dell support regarding an internal matter, not as an existing or potential customer. The multiple conversations I've had with them made me think that I'm talking to an articulate monkey rather than a live human. The reason it's so bad is because they follow an issue with the help of a flowchart. Issue not in the flowchart? No chance, straight up. Plus they are probably being paid next to nothing, so why care. The fact that they speak the "hi why are you" dialect of English doesn't make things more peachy either.

[@pinklitegaming9669]

origin pc was so overpriced1500 usdfor a 1050ti and a i5 wtf a ryzena gtx 1070by yourself build is less than 1500 wtf

[@Show985]

Let’s point out the MVPs of this video, the rep from Maingear and whoever came up with the intro idea. Maingear’s guy was plain and simple the best and what we should expect, the rest are just unacceptable.

[@TBonerism]

iBuy was adequate. While he struggled with a basic concept of double checking his spelling, he was fairly knowledgeable and wasn't too off with anything.

[@Aradnom]

Yeah, iBuy was fine. The email thing was a bit unfortunate but mixups happen, I wouldn't hold it against them too much. I'd still be pretty comfortable recommending them to a friend along with Maingear. But definitely not comfortable recommending any of the other ones, so that's not a great batting average overall. God, that Dell call.

[@jeremydale4548]

@@TBonerism And then they trashed it with the Tech support. Condenscending Rude Refusal to help with the BASIC tech support That guy should not be working in tech support. PERIOD

[@predator47]

Almost 2 years later and Ivan's joke about Star Citizen hasn't aged a day!

[@thugshaker4]

Ikr

[@glovesflared]

Four years later and still

[@arcade15x]

Maingear earning some serious respect after that, kudos to that sales rep!

[@moelaza8581]

arcade15 i agree. Maingear proved themselves to have the best customer service. I never tried to buy a PC from a pre-building companies, but i might consider buying from maingear after watching this.

[@BOTTERvids]

I absolutely love the goofy 80s style intro.

[@CaveyMoth]

It was amazeballs!

[@DEMENTO01]

RT, my 10 for the editor and the shooter of the video

[@James.Stark.Ben.Edition]

That intro though. 👌👌 TOP NOTCH

[@Markonim]

You mean TOP GUN or shall I say TOP MAGNUM!

[@derduscha]

I absolutely love that intro

[@dominickd16]

Aditya Upadhye I laughed when I seen the Tim hortons coffee and donuts

[@BunnygirlBadass]

To think Taran edited it with a single press of a macro key, number 98023745/2839740509234875 to be exact

[@Human_Decoy]

Agreed

[@andersonfrans]

MainGear CS is just like your brother who worked on PC store, he make reasonably reason and trying to get you the best saving option 👍🏻

[@MatthewLowery]

Good guy MainGear CS waits til his boss is just out of earshot and tells you to go buy a Wifi card on Amazon and wait til Black Friday sales to save you money.

[@TheEvilsoda]

This has been one of my favourite LTT videos. I really hope this becomes some kind of extended series

[@vallerieknight198]

Detective Linus, going undercover and revealing bs would honestly be a great time

[@Nootey33]

@@vallerieknight198 +1 to that

[@88eyeguy]

There should be at least a couple more coming. They just put up a second part with the unboxing of all the systems on Floatplane, so that should be posted on KZbin in a week. Linus hinted at maybe making this a potential replacement for Scapyard Wars during the 10th anniversary livestream he and Yvonne did recently. Whether we get more Scrapyard Wars or not, I have to agree that this is some of my favorite work yet from LTT and I'd love to see more.

[@Apipoulai]

yearly challenge!

[@TheNiteNinja19]

He did say the 2 year warranty was free. I think Maingear won this battle.

[@vinhix]

its not in America? In Portugal its pretty common you have 2-3 year warranty for free, you can then extend to 5, but you usually already get those 2 years in almost anything.

[@lucimon97]

I don't know about NA, but in Germany and I think Europe in general you have to include a 2 year warranty, at minimum, by law.

[@Deses]

That's right. EU has very nice consumer protection. Everything has 2 year warranty.

[@bendu49100]

Indeed, Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees

[@bradleyflavel637]

Australia has a minimum 12 month warranty on most things BUT! depending on price it could be a lot longer (5years+) on expensive things because it "should" last longer the more expensive it is.... generally. :)

[@ranruy]

I'm surprised the Dell rep didn't tell her she owed the IRS 5000$ in taxes and that she needed to pay up or the local police would arrest her.

[@xavier6130]

"you can of makes payment in iTunes gift card"

[@fardnia9434]

"The 8700K is like ten times faster than the 8700, but the 8700 is also faster." How do I tie a noose?

[@aesirofgames]

He just said that something is faster than another thing Then said that the other thing is faster. /\ / • \ ▔▔

[@chill-zombie7686]

@@aesirofgames it's almost like we just read the same comment!

[@aesirofgames]

@@chill-zombie7686 That’s how reading works :) Just... Gotta... Hit... Enter... A... Few... More... Times...

[@Henchman1977]

Do you really have a Janice in Accounting? Because that's awesome!

[@shauniop]

Last Week Tonight with John Oliver

[@ethanpet113]

@@shauniop Yes everyone knows that's where the x from accounting joke comes from, nobody could contest that.

[@romano5785]

An Angela would be a better option but a Kevin is fine too if you like Chili

[@dnguyenmis]

Is your Janice from Accounting the same Janice from Last Week Tonight? :D

[@meekmeads]

She's the daughter of Donna from Accounting.

[@iGoValkyrie]

Maingear said the warranty was free though, so whats the problem?

[@tallspy7150]

I saw that too. They were talking and basically slammed him for bringing up the free warranty under his recommendation, all they heard was the negative.

[@wobblysauce]

+

[@lyricallemons6625]

Cyber power of has a free 1 year warranty aswell

[@Admiral__]

they started saying something before they heard that it was free

[@jasondailey9402]

Lyrical Lemonade too bad they didn’t have a rep willing to sell her a computer...

[@madlogik]

Linus, this is your best, most informative, useful video and also you managed to make it really entertaining. Wow, Best 24 minutes spent today for sure!

[@yui_chan298]

agreed man!

[@RuneanV]

@ lmao nobody takes your comments serious you gopnik hobo enjoy your 1050ti

[@shinlancer]

would you two like a warranty with your laptops?

[@Av3nger89]

I loved it too. I just hope there will be a follow-up showing the quality of the builds, once they arrive.

[@dadsfriendlyrobotcompany]

Grand Admiral Thrawn it does, $600, pretty dumb looking too. Huge waste of money if he actually has it. Just get a $100 case and put $500 worth of RGB lighting in it. Better deal

[@tburrrg2502]

So that guy totally lied and use the excuse of “not being able to hear her” as an excuse for not walking her through it on the call. Oldest trick in the damn book

[@jackielinde7568]

Granted, there are legitimate call centers in India, but that Dell call center reminded me of those scam call centers pretending that they're Microsoft. "Excuse me, dear sir! Your windows computer is sending us error messages."

[@Handles-Suck-YouTube]

I had one call me telling me that they worked for Windows. I had a lot of more or less subtle fun at their expense.

[@idooopstv9823]

I read this with an indian accent.

[@Hoopty_Poopty]

Ikr, that's what I thought too

[@blueberry1c2]

your compooter has sent us that the battery has been haked by outside attackers

[@madbstard1]

Shame Dell moved from Ireland to India. Sales, manufacturing and support was far better before it went abroad.

[@MyloSai]

That intro though... Fire.

[@Angelo-wf4kf]

they should use it as the channel intro

[@3NCodeGaming]

Idk why bout i got an idubz content cop vibe LOL

[@elsandosgrande]

Bruh, that made me think "VHS" the entire time!

[@RazorSkinned86]

fkn amazing intro.

[@luminationunite]

@@3NCodeGaming My dude, it's literally the Magnum P.I. intro

[@Sonicgott]

As a salesperson, I am EMBARRASSED listening to this.

[@123Jeenie]

Lot that last guy though, he was really good

[@nevio2658]

@@123Jeenie Especially with the recommendation to wait until black Friday and the simple fact that they still took the call even though it was after hours.

[@HoriTheRed]

@@nevio2658 Well. Cousin waited for black Friday to see the price cuts. Nvidia 2060 got ~40 EUR more expansive during black Friday vs what we checked a week earlier. So sellers make their stuff more expansive during massive sales period because people buy stuff expecting it to be cheaper without bothering checking past prices. Though that depends on country some have it regulated.

[@rinkydinkis5134]

@@HoriTheRed Expensive is the word you are looking for.

[@dreamystone]

@Abner Carrillo yep, dude had already reached his target for the day 100%

[@nathangamble125]

To be honest, I kind of respect the Cyberpower guy as someone giving useful advice about computers... But he is a god-awful salesman.

[@cate01a]

can't blame him for not being a good salesman because I bet that he is ordered to stick to his script, and to not do anything other than protocol: which would be to not engage in system recommendations because the company doesn't want that.

[@Infamous_man]

The Maingear Black Friday promotion is $600 off? That's actually an incredible deal, even for an SI.

[@samuelwhite3173]

Maingear will be making that bank.

[@LaczPro]

Maingear likes this episode. They deserve praise... And that guy, a big raise

[@Interknetz]

Yup. If I was a CEO of a big company like that and watched this, I'd make it my mission to actually benefit that sales rep in some form because he's just made that company stand out big time against the others in this video and fed them more consumers in preference.

[@Tone720]

Loved this, but found it a bit scary how the reps for the big companies seemed to have least clue about what they're selling.

[@GarrusN7]

Tells you how much they invest in the human to human interactions compared to the online stores. Not computer novice friendly that's for sure

[@nikhilpatil3767]

I guess they outsource it that's why.

[@conduit64]

I'm about 90% sure that the Dell call center was in India, so you had someone who doesn't know anything about computers being "helped" by someone for which english is a second language and likely relies heavily on reading from a script to do their job.

[@Art7220]

Maybe because she called Dell Canada instead of Real Dell? Unless it goes to the same call center.

[@HammerFell-]

Art7220 your misinformed to a very saddening degree, Dell canada would be real dell, that was not a fake dell, dell just sucks as out sources to india which is annoying because 90% of indians have no idea what their doing while doing tech support.

[@vincentfan8323]

This was my fav LTT vid yet... I hope you guys paid Janice a lot or something lol she looked pained throughout the whole process

[@jondonnelly3]

If she in panned thats on her, its a very interesting job.

[@immaterial_vivi]

"We don't make recommendation for gaming systems." That's some geep level sales tactics right there.

[@RoKishDubbz]

That's not what they do

[@xNFR]

maybe they are not allowed to say get intel fck amd it sucks or something like that im just guessing

[@JMO-]

Stonks /|\ |

[@grumfeldvanderspooijwanker1627]

I think they're trying to avoid being accused of upselling or predatory sales tactics by only letting customers choose their own parts.

[@stanleyc2978]

they cant show favoritism

[@maxwell4546]

Timestamps for all PC Manufacturers in video: Dell Alienware 3:04 - 6:34 Omen by HP 6:37 - 9:17 CyberpowerPC 9:18 - 12:20 Ibuypower 12:21 - 16:14 Origin PC 16:15 - 19:33 Maingear 19:34 - 22:34 ------------ Don't get scammed, guys! Ask a friend(s) for help.

[@samirabouserhal6876]

Maxwell legend

[@Karpata1]

Bold of you to assume I have friends.

[@guineapigmart882]

I did and i got a good pc, so if you have a freind that knows pc, ask him for help.

[@cern1999sb]

Best quote: "I have money. I need system. You would say, I money give. Easy peasy. Profit."

[@rafagebicki5209]

cyka blyat rush be xDD

[@moppou103]

I have money I need system. You word say, I money give.

[@defaultdan7923]

Easy peasy.

[@aadisahni]

@@defaultdan7923 profit

[@aadisahni]

@Daniel Chettiar stonks

[@Shinkajo]

Money me. Money now. Me money, money money

[@riopacheco01]

Remember when Alienware was NOT owned by Dell and they were built in Florida with customer service based there too?

[@pauljk-123]

Only maingear did a good job and they had a free warranty too

[@maddyhopsypop]

The video is awesome but I was kinda bummed out that Linus and Ivan didn’t pay attention to the recommendation of the FREE warranty

[@TheTca211]

@@maddyhopsypop right?? It was freeeeeeeeee he recommended the free option.

[@lucuslopez6866]

Was ready to buy whatever the sales rep recommended and the sales rep tells them he can't recommend anything. Good job.

[@loreaver3882]

Well at least he didn’t try to up sell her like most salesmen

[@gelatin25]

@@loreaver3882 then he's not a salesman, and he shouldn't be one.

[@Hetsu..]

@@gelatin25 Meh he should. He still gets paid for it, no one is really being hurt

[@gelatin25]

@@Hetsu.. Exactly. Upselling is a part of the job, the only fine line is whether they're sticking straight to facts or they're actually making things up.

[@Corrodias]

@@gelatin25 That's up to the person's employer, not you. If you think it's part of the definition of being "salesman", then note that he never called himself that, so, sure, he's not one. He's far better than a salesman; he's an honest vendor.

[@RossoCarne]

Did neither of them realize the Maingear warranty was free?

[@SMthegamer1]

They were speaking over it, but probably would've been told when they got out of the car for part 2

[@CorerMaximus]

Judging by the sales rep and FP release- this was before Black Friday. The video was probably shot 3-4 weeks back, before the Cyber Monday deal.

[@heyitsdan8346]

Yh it sounded like it. Maingear was 100% the best option and a great Rep:)

[@captayyn]

yeah it's a shame, they just talked right over it

[@JohnA...]

Don't think they realized it at the time, but you can see that the other person in the room with her did the thumbs up across the screen right after he said that it was free so I think they will acknowledge it later on.

[@sty0pa]

21:50 maybe you catch yourselves later, but you're busy hashing on him for offering a warranty so you don't hear him say IT'S FREE.

[@gabortoth3644]

Maybe you do not know but every electronic purchase coming with a free warranty..In fact every purchase coming with some kind of warranty even foods

[@gabortoth3644]

@Mankirat Singh "Sale of Food or Drink. The sale of food or drink, whether to be consumed on or off the seller’s premises, is a sale. When made by a merchant, a sale of food or drink carries the implied warranty that the food is fit for its ordinary purpose, i.e., human consumption." www.stimmel-law.com/en/articles/basics-warranties or www.foodliabilitylaw.com/2009/03/articles/crisis-management/the-uniform-commercial-code-and-food-recalls/ or frankly..have you ever heard about consumer rights? Search engines (like Google)? Internet? Learn to use it...not so hard

[@jps7878]

This was fantastic. You guys need to do more of this stuff

[@ML-yn9yu]

Right! honestly the content over that past couple of week have been really great.

[@realnamesnotgiven6193]

That intro was entirely too good for my expectations.

[@ZaryPhotography]

Huuuuuge props to Maingear looking out for the little people!!!

[@maingear]

We've got your back!

[@igorkizejev4967]

@@maingear I would definitely recommend your company to anyone I know that is looking to buy a pre-built system after this video. Dell needs to hire dedicated staff for at least Alienware, they are ruining whatever reputation this brand even has left!

[@nathanhumbert9999]

"Oh you get a free shirt. Oh.. alright" "Dibs."

[@DKDexter999]

Didn't the commentators miss the fact that the Maingear's 2-year warranty is a free option, and the salesperson recommends it, thus rendering their reaction slightly unjust? Also, they left it off of the scorecard...

[@RackBaLLZ]

I noticed that immediatly too.

[@MrPhilbautista]

Same here. That free 2-year warranty offer should have been noted.

[@MrMarci878]

Wait - 2 year warranty is a SELLING POINT over the pond? Here in Europe they have to give you ATLEAST 2 years for free.

[@hambo76]

@@MrMarci878 Same for any product in Australia, we get 2 years from Apple by law too :)

[@samuelw.6322]

@@hambo76 I'm officially moving from NA now because that's awesome

[@lucvaillancourt8580]

To Cyberpower's strength, they didn't try to rip her off.

[@Dell-ol6hb]

Luc Vaillancourt yea they didn’t even take her money lol

[@La_sagne]

she got perfect value - 0 performance for 0 dollars

[@cybersphere]

True, but since when do sales reps not try to sell you anything? Maybe the guy was due for a lunch break or something and just couldn't be bothered with the call. Stranger things do happen.

[@Trainmaster909]

I noticed something: at no point did they tell CyberPower they wanted to BUY A PC from THEM, but rather asked for parts recommendations. The way she phrased it sounded like she was calling just to ask for pc parts recommendations, rather than looking to buy.

[@lllSavitarlll]

@@cybersphere THe dude did his absolute darndest to try and recommend appropriate parts and give good advice and how to buy the right pc which was "don't listen to me, ask the gamer and I heard intel is pretty good for gamers."

[@mr.anirbangoswami]

Anyone here watched the intro more than once? Just because it was friggin' amazing!!! Linus, thanks for keeping it fresh everyday.

[@niki123489]

Yeah the intro was really good. I almost felt it will be in RDR2 style at the beginnig, but it was like Maimi Vice.

[@romano5785]

I watched like 4 times already

[@mr.anirbangoswami]

@well wisher Of course. Thank you. :D I relished it, more than once. Couldn't move on to the next part. :3

[@vanisshen4467]

Came from the 2020 video and CyberPower didn't change a bit...

[@gearless1840]

I worked for Dell Tech Support here in India nearly a decade ago and I knew they hired some really incompetent folks there. Looks like things haven't really changed in the last decade. BTW, Dell used to outsource these people to local IT BPO's like Wipro, Convergys, and Stream. Not sure if that has changed.

[@_yuri]

I had a great experience with customer support over some driver issue with the Indian guy in 2012 (I am from Delhi). Since then I have learned how to browse internet

[@ravewulf]

Also from (fill in the blank cause not stating officially). The upper warranty levels have better tech support but the sales department SUCKS and causes us SO MANY headaches. There was a case where someone was sold a DisplayPort to VGA adapter to go FROM a VGA port on the mobo to a DisplayPort monitor. THOSE ADAPTERS DON'T WORK LIKE THAT. THEY ONLY GO ONE WAY. FROM DP. TO VGA.

[@Kisai_Yuki]

I do work for a company who has about 10 generations of Dell systems in their offices. Dell will send a tech to replace the parts in all the systems as long as they're under the 3 year basic warranty. However there is no streamlining their phone calls. Every phone call consists of: a) Run diagnostic (30min) b) Update firmware (30min) c) Tinker with the Hyperthreading/Turboboost settings (when the fan is actually already in ePSA failed state) It's reached the point where I do the firmware update and diagnostic before even calling them and just tell them I already did that and give them the diagnostic ePSA code. Shortest phone call to replace something under warranty still ends up being an hour for them to send a tech out. When a tech comes out, I've seen three different guys for Metro Vancouver thus far. They're all fairly competent.

[@TheIntoko]

This is my first time commenting on KZbin, but I had to let you guys know how great of a job you did on this video. Keep up the great work!

[@mediaaddict3997]

Linus will make many enemies by the end of this video.

[@moe.winner]

If this video was deceptive in any way or if they were not buying something I could maybe see the SI's being upset but this was just a regular customer calling in and asking for help buying a PC. If I were the SI I'd be upset with myself and not Linus.

[@Dan-mu5oy]

@Brett S haha very funny schoolboy

[@sopcannon]

at least he hasn't dropped anything yet

[@MrKnowledge0014]

@Brett S are you feeling ok, i play on pc with a 1080ti yes the one x is cheaper but i have the better experience by far

[@tezy0193]

@Brett S hahahaha, no it's not

[@Damian-hh4to]

It is actually very impressive how much better it got in the second season of Secret Shopper

[@shamindrahewavithana5174]

7-9 years yOu hEaRd iT hErE FiRsT

[@teebee5323]

its 10 TIMES faster..... ... than a compaq pentium II

[@cm01]

To be fair technology is advancing slower than it has been historically from a performance standpoint. A PC from 1990 would be completely unuseable in 1993. Now a decade old system is still perfectly serviceable for basic tasks.

[@astro9852]

Caleb M I would disagree. If you take a look from games from 2010 to now, PCs from those times would either barely or not at all run modern games. Currently I believe the people by Skyrim I believe are currently making real time photo realism rendering while in the middle of a game.

[@cm01]

@@astro9852 disagree if you want but you're objectively wrong. Moore's law no longer applies. If you compare what I said to what you said you even prove yourself wrong.

[@crerul]

I have a almost 6 year old alienware aurora and it is still is good enough for less demanding games. ARK survival evolved plays perfectly fine on pretty good settings. It was also very good for the time so that probably extended its longevity. Dual (2GB) GTX 770 GPU and Intel Core i7-4820K CPU. However, it's starting to have problems getting a signal to my monitor when starting up. It could probably just barely make it another two years. Actually if anyone has any ideas how to fix that signal issue that would really help me out.

[@guguigugu]

WARNING: Using the computer overnight is not recommended!

[@littlerhino2006]

Lol I think they meant if anything went wrong they offer 24/7 support, but that wasn't expressly stated of course.

[@ChronoXShadow]

No no no. It's fine if you have their extended warranty XD rofl

[@1usi0n]

this is what my mom tells me

[@whopperlover1772]

1usi0n F

[@TMW_ShadowStarr]

Welp my computer is gonna die any day now considering I sleep through the day (I work nights so I'm mostly up at night on my days off) and use my computer at night.

[@krutarthdave1938]

This intro was fucking incredible!

[@Dood_]

I wish they had more time to shoot this type of intro once in a while

[@The_Real_Frisbee]

Me: Sees Tim Hortons coffee and donuts brought in Also me: *Sad American noises*

[@Xdtrl]

I laughed hard at this.

[@togepi7095]

There are over 600 Tim Hortons in the U.S., but they're almost all in New York, Ohio, and Michigan. I happen to live near one! :)

[@1991petrolhead]

@@togepi7095 me who lives in Louisiana: sad southern noises

[@FullMoonEater]

Dell support sounds like indian tech support scammer

[@jamesoren7238]

How to tell the difference: the scammer will actually be competent at trying to get your money.

[@bendibell]

No, that's on the 2nd floor, Dell is on the 3rd floor.

[@BlazeTheRipper]

Yeah even I feel like those guys were Indian And I am Indian myself!

[@drroxo6826]

Sir calm down! Ur stuck in a customer service feed back loop

[@MsToshi1990]

I see no difference there :D He also has no real idea about computers or even the company he is supposed to "work" for. How is Dell not even actively going against that? I mean to at least school their employees or something.

[@kairon156]

All this video taught me is. I'm glad I got into computers when I was a teen and am able to do research on my own about what parts I want to buy.

[@phantom498]

kairon156 not all prebuilts are bad. And customer service/warranty is nice to have if you don't know a lot about pcs

[@sandflesh]

short answer.. maingear has a dude that is good with sales.

[@TheCptPepper]

I'm actually really impressed myself, I've worked in computer sales for 5 years and i was really impressed. I would've fired the guy from alienware and would make everyone else take a course on selling skills 101. Maingear though, that one guy is just an outlier that likes to help people out, or maybe that's just how they train their sales people, i hope so cuz that was fantastic.

[@CozyKG]

2021 and i finally got my first desktop. Went with maingear due to this series. I remember pulling 12 hour graves monitoring cameras and watching this when it first came out. Had a lot of nostalgia ordering it