How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
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[@TheSa7777]

"I'd like to buy a computer" Dell: Sure. We sell computers at our extended warranty store.

[@foreverstream]

I changed my comment so you wouldn't know how I got so many likes

[@raawesome3851]

Yeah. Dell is ridiculous sometimes.

[@connorchatterton7797]

kind of hard to imagine thats the call you get for anyone purchasing an expensive ass alienware system, brutal

[@samhain3709]

Imagine buying dell or alienware... jesust

[@errhka]

That Dell rep downgraded the PC parts to add in the warranty and antivirus software so they could get their commission. Absolutely predatory.

[@bluewiz0090]

Sarah: I want to buy a computer. Dell: Oh, you mean warranty.

[@LyricsFred]

😂😂😂😂😂 warranty for a hypothetical pc

[@dungeonseeker3087]

Sarah 9 times: No thank you Dell: Adds warranty and antivirus anyway

[@Yuy_V.2]

Sarah: i want to pay for the pc Dell: right, this is the finance Sarah: i don't need to finance Dell: then how about you finance?

[@TECHN01200]

Great candidate for Jim Browning.

[@xXSasukeXx89]

First group stated they are from Canada and local but they are clearly from India and don't understand basic human communication lol

[@CricetoFunni]

I am still convinced they called a scam center instead of Dell. That was genuinely horrible.

[@exigency2231]

I think it was just a farmed out call Center, that Dell was too cheap to train

[@reaver_7]

Plus Indian woman so yeah...01

[@guy2574]

@@reaver_7me when I’m racist

[@reaver_7]

@@guy2574 Yup :)

[@SSZaris]

@@reaver_7 Well they've just been sued for scamming so it's technically correct

[@stevenm1239]

Dell sounded exactly like a scammer, would've had me hanging up by the second "extended warranty" offer

[@Gahwotchii]

Only thing they're missing is an Indian guy who tries to remote access your pc

[@charginginprogresss]

@@Gahwotchii He did sound like an indian guy so that's one out of two already

[@gregor2436]

​@@Gahwotchiithey are planning to send somebody to your house. So - maybe worse XD.

[@Mrdestiny17]

only time I got a warranty for a PC was when I bought my first prebuilt PC cause I was spending so much on it. Only $100 extra and I had 5 year coverage which I actually used to get a new CPU

[@TheCD5150]

Well, their "support" is based out of India, so of course it's sounds like a scam call center.

[@grone1778]

“Hello I would like to buy a computer” “Sorry, you have reached Dell, leading financier, warranty-retailer and Anti-Virus whole-saler.”

[@arbitraryalias9825]

anti-wirus**

[@CJ-je4hd]

MEGA OOF

[@Greippi10]

Anyone remember when Dell was a reputable company? Pepperidge farm remembers. Back then HP used used to be a piece of shit. Oh how the turn tables.

[@fifen1846]

Hello I'd like to buy a antivirus on finance. -Dell's wet dream

[@diogovieira3362]

"Wait, did you say you wanted finance?" "Uhh, no? You just said you were leading finacier, warranty retailer and anti-virus whole-saler, and then you just asked if I wanted finance right away." "Oh... Well do you?"

[@notenoughtime9515]

"Hello, is this Dell?" "yeah, this is the robbery department, do you want a warranty?"

[@BenCos2018]

lmao

[@chickeninasweater4109]

Jeez that PC was NOT worth $2000 lmao

[@excitedbox5705]

@@chickeninasweater4109 That is because those warranties cost several hundred and that anti virus is at least 40-50 so they basically stole the cost of a mid tier GPU which could have doubled her ram and upgraded her CPU.

[@FOertel]

Just think about what a nice PC you could build yourself with that money and what crap they wanna send you :x

[@alexanderrolfe7620]

No, but i'd like yourwarrant.

[@numberslettersass]

The Dell call was everything wrong with these types of calls. Just wow. HP was everything I would expect from HP. Love them. They are full of good eggs. 3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find. I am going to use maingear for my next PC. That experience was what I want.

[@sjh199]

personal note 02:55 Dell 12:30 HP Canada 16:03 iBuy Power 19:28 Cyber Power 23:10 Origin 27:30 Corsair 29:42 Maingear 32:35 NZXT

[@egs-zh3dt]

Nobody: Dell and their warranty: "I aM onCE aGAin aSKINg foR YoUR FinANCIal SUppORt"

[@thomasdrummond2946]

Lol oj

[@vizdrom]

😂😂😂

[@Uilliam56]

Can't believe the link here. People who know oj as well as linus

[@thomasdrummond2946]

@@Uilliam56 yeah ikr

[@thomasdrummond2946]

@@Uilliam56 btw I'm 5600 trophies with level 11 king and level 11 and 10 cards, 24 win global torney(soz about the flex not many ppl care abt clash royale)

[@Potatoverynice]

dell legitimately sounds like a scam call, bizarre for such an established brand.

[@starsasmirrors]

probably just outsourcing everything to the same call center

[@boat02]

My soul sustained a catastrophic injury listening to it. edit: my soul has since recovered after watching Maingear

[@Aliamus_]

Honestly its probably because they ARE such an established brand that they pull stuff like this.

[@aserta]

I could probably splice this into the BG of one of the many ScamBaiter videos, and people wouldn't so much as wink, it's that scam like. Dell sounds like a scam...

[@Ziekheid]

Spoiler: turns it it was a scam seeing the piece of garbage they got sent for that kind of money.

[@blastmanutz7798]

14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably. So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC. Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.

[@riseofbatman]

That was very insightful thanks

[@Alfie0001]

That's more realistic unfortunately, thank you

[@penvzila]

I love that cyberpower transferred you to a sales rap and then the sales rep basically said go away and hang up the phone.

[@danhousden2122]

Yeah weird.. I bought a pc from there and it’s great 😂.. I knew what I was doing though (slightly)

[@WhoEvenFilms]

Dell: "Would you like to add a pc to that warranty?"

[@Yupumad]

Would you like to finance that warranty?

[@Hans5958]

@@Yupumad Would you like a warranty for your warranty?

[@oatmealtheecat8188]

Next: Would you like to add a GTX 3090 Ti to that finance?

[@hofkingpin3216]

@@oatmealtheecat8188 GTX???? 3090 Ti????

[@krisdeng5327]

@@hofkingpin3216 r/whoosh

[@omaa11]

Dell: "Do you want an antivirus" Sarah: "No" Dell: "Anyway"

[@zzaqd]

Dell: “What about now?”

[@cedrickjonker4933]

@@namanjain25 @sarahbbutt

[@bmamalis]

@@namanjain25 Creepy, dude. Creepy.

[@xila8861]

lol

[@madezra64]

@@zzaqd Dell: "How about now?"

[@casedistorted]

I can't wait for the third PC Secret Shopper for them to do. RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while. Also bring Sarah back, she did an excellent job!

[@Claymoresmash]

Apparently they did some shooting and are wrapping it.

[@archieralphhutchinson8985]

im still so impressed by this videos intro, i could watch it all day and still find it humourous every time Defo deserves an OSCAR

[@jimmyl82104]

Sarah: "Hi I'd like to buy a desktop computer" Dell rep: "You want a warranty and financing" Sarah: "No, a computer" Dell rep: "OK sure no problem, warranty and financing"

[@Lee-ig4op]

As someone who has worked in sales. I can tell you that is likely a company problem, and not the individual. Where the company says Warranty sales = profit you sell it, or your fired. But you know it's not said like that and it's months of badgering by your manager and being humiliated and put down because your warranty sales % on sales aren't up to par because you have a soul and can't find it in you to sell someone a $150 warranty for 3yrs on a $300 product.

[@szymongrabarczyk3561]

- Why would I need a warranty and financing? - To feed baby.

[@titaniumabs]

BE-ER COF-FEE

[@crispylizard8295]

@@Lee-ig4op yeah and these are outsourced to indian sales companies so they can pay less and are easily replaceable if they don't do everything right

[@Morganaplays]

how much warranty and financing you want dell yes

[@Antigen__]

"Would you like to add a warranty?" "No." "Okay. But would you like to add a warranty?" Legitimately like talking to an NPC

[@boygenius538_8]

They get a script, their job is to turn their brain off

[@NotTheStinkyCheese]

@@boygenius538_8 that is assuming they have one ... I wonder if she kept asking because she kept forgetting what the answer was. That might explain the order list. OTOH ... the anti-virus is probably the factory standard sh*te they ship as part of the OS these days.

[@hangmanofficialfullstreams2683]

Yeah, but would you like to add warranty?

[@ljuc]

@@boygenius538_8 It does look like it.

[@finnadler1356]

I can't believe I just watched a 30 min video of someone trying to buy a pc over the phone.

[@Hjorth87]

I keep getting back to this series. It's awesome for background playing. And I love the rooster

[@Aaron-be2pt]

I've watched all of these shopper series' multiple times - Can't wait for Secret Shopper Season 3!

[@dragonarmy2008]

Dell sending a technician to your home sounds like a threat!

[@noobbutnormal1914]

yes

[@jhawley031]

Dell doing anything sounds like a threat

[@wellhrry]

@@jhawley031 The existence of Dell itself sounds like a threat

[@RustyShacklefordddd]

“For $50 more we can send a team of dell technicians to break your legs”

[@Glandorray]

As someone who briefly worked as a Dell Technician? I can confirm that it is a threat.

[@CarthagoMike]

Dell: _"We have specially upped the graphics card to a 1660 for you"_ HP: _"This system already comes with a 2060."_ Dell: _..._ Dell: _"So anyways..._ *_Would you like a warranty?"_*

[@Ocastia]

Yea I like Alienware but that is simply unacceptable.

[@adam3496]

I would day so, but I recommend getting better ram, it’s only $20-30 more for 16gb of good ram

[@advenger9008]

Lol

[@MyMrAnimal]

@@adam3496 In what world does 16gb of "good ram" cost 20-30 dollars. You will need to pay AT LEAST double that

[@Luca-bx4fx]

@@MyMrAnimal he said 20-30bucks MORE then 8gb

[@tomj3089]

after watching the first oneof these, this second "season" was really high production value, and super fun to watch. cant wait for another couple years for them to do another!!

[@marios.6248]

this series is awesome and has improvements compared to the first test

[@LesVertsAlgerie]

Good luck DELL

[@babbletron8730]

Ok

[@wolfezz6846]

YEAH

[@danieltv1943]

Their warranty support low-key sucks as well! People don't believe it lol

[@hapshan]

It's a shame they make good products.. That rep is a joke, she doesn't even know computers.

[@salemcripple]

At the third time of them trying to push their bloatware, i would have hung up.

[@CL4KFL]

I’m very impressed with the HP rep. That guy actually know what he was doing. His “partner” the roster was a good sales, too.

[@betalpha5846]

Agreed. especially after the Dell example.... and the value isnt half bad either.

[@shape5dokkan]

Too bad hp computers aren't good :(

[@CL4KFL]

@alfon mango how old are you? Five?

[@CL4KFL]

@@shape5dokkan IKR?

[@RichyQE]

HP was the best customer service.

[@blankmeme224]

I am coming from part 3. This is so fun!

[@nlksh]

Dell: "Also would you like to add a computer to your purchase"

[@ahmedalshareefi8206]

LOL

[@SulfuraSS]

Awesome! That's the best!

[@Tsweeney12584]

No, also would you like to add a warranty to your warranty.

[@Aaron-hg8jo]

HAHAHHAHAHAHA

[@walker4541]

”No”

[@technewb8241]

Well, apparently Dellienware learned from this. Instead of offering the warranty to you 14 times, they just automatically charge your credit card every month for it

[@cdvideodump]

Wait, that's illegal

[@ViniciusNegrao_]

@@cdvideodump Only if you notice it

[@cdvideodump]

@@ViniciusNegrao_ That's not how that works. That's not how any of this works

[@frankb.8071]

@@cdvideodump (its a joke)

[@midnightwolf3134]

@@cdvideodump Technically not a crime if you’re not caught.

[@christianyachouh3695]

The intro was nothing short of amazing!!

[@vibrationrising]

this is 4th time I'm going to watch these 3 videos I love it, can't wait for the next one

[@CaptainEggcellent]

Ahh man this was painful to watch! Dell were just chucking prices at Sarah and seeing what sticks!

[@lmv92x]

Not really. The dell lady never even mentioned prices, but somehow kept trying to sell financing and extended warranties.

[@lmv92x]

​@@allenslayz5118 That's true.

[@stevenandino8178]

@@lmv92x she did, more than once. plus what u said lol

[@FoolOfATuque]

@@allenslayz5118 I was using 500W power supplies since my AMD Athlon 700. I can't believe a sales person would try to upsell the power supply. Lol!

[@common_moss8998]

Look who it is good vids man

[@dankdopths6955]

Dell: "Do you want antivirus?" Customer: "No thank you" Dell: "Okay, I'll give you an antivirus."

[@134679007]

"No thank you" This is obviously what someone who needs an antivirus would say.

[@Noahjowow]

Ok I'll give you a virus

[@kevjaesome3809]

CURRYS

[@sapandream]

Without a PC just run the antivirus.. that's dell :P

[@rampage3337]

you whant warranty? no. you sure? yes. 100%? yes. im gona give you 1 year free warranty

[@lowgreverduckbutt4198]

Ibuypower is still completely accurate as far as the address and payment method crud, and when they finally put it into shipping, the tower I got for my budget is absolutely amazing. Every title I've played, even current, has been absolutely emaculate.

[@Boombanggg22]

We need more of this

[@eduardoarellano1616]

"Even if there's a rooster on the background we'll try to help you" - HP

[@zero-pantsu-samus3203]

I literally wouldn't mind roosters or dogs in the background as long as the representative helps me out.

[@yohannessulistyo4025]

In Asia, a lot of people keep rooster as pets. We have a couple chicken keepers in my neighbourhood. Even in elite ultra wealthy neighbourhood, there will be some guy who will keep roosters.

[@stansb37]

Sounds like a Filipino to me.

[@bmxrichard21]

@@yohannessulistyo4025 In Czechia, we have chickens and roosters in every village. Just cause their meat is great :-)

[@3wGaming]

@@yohannessulistyo4025 i bet those are for cockfights

[@matthewtalisay5188]

2000: DUDE YOU'RE GETTING A DELL! 2020: Dude, you're getting financing, warranty and maybe a computer.

[@michealkinney6205]

And don't forget 4 Years "Premium" support, 3 Years on-site extended, and 12 months junk antivirus software.. all for a premium f**king price. Price before computer, $600 that Dell said you were saving in discounts. Liars.

[@Pantheon7943]

Yeah, MAYBE a computer, and might be slightly damaged and you have to use your warranty and then you have to re-purchase your warranty because you used it, scam.. is something people hate.. but fell for it the most

[@senshimak]

And antivirus!

[@SandroFrancisMiranda123]

MIGHT get a computer

[@Spellitlikeitsounds]

LoL

[@Lykaotix]

I really appreciate the list of acceptable benchmark games for the support reps that know what they're doing 😊

[@ratchetcarcraft]

HP over the last few years have been great. When I was close to the end of my warranty(less than a month) my ssd on my omen laptop failed. They allowed me the option of either sending it back for an ssd or mailing me one with everything installed, for me to replace myself, since my warranty would be up when i recieved it. Never would have happened in the early 2010s.

[@AddlerMartin]

HP beat Dell in every aspect. They even have a ROOSTER!

[@nmotschidontwannagivemyrea8932]

Every aspect except for product quality. I don't trust HP build quality as far as I can spit.

[@microbuilder]

Just showing how cocky they are! eh? no? I'll let myself out....

[@Verpal]

@@nmotschidontwannagivemyrea8932 Nah, HP desktop don't blow up too soon in most of the use case under normal supervised operational condition with user maintenance and periodic checkup from HP Premium warranty service. This comment is sponsored by HP, the company that make it matter, find out more at store.hp.com.

[@Frank_42]

He was definitely lying about the availability of something cheaper. The $1999 computer was probably less not more to begin with. He just wanted her to think she was getting a deal.

[@AddlerMartin]

@@microbuilder HAHAHAHA

[@World_Theory]

This video is a hard-hitting service to the public, with high production quality and tasteful humor! 10/10

[@Samuel-jh1yw]

not to mention moist music.

[@N-Vibe88]

P

[@N-Vibe88]

0

[@N-Vibe88]

Lp00

[@N-Vibe88]

Pp0

[@nickashbaugh1386]

need a third installment of this series

[@ryanlebowski4018]

I LOVE THIS SERIES SO MUCH

[@telquel7843]

That Dell call took years off my life just to listen to.

[@snakeinabox7220]

Mhh yeah

[@jacrispy9861]

Agree and 69 likes NICE

[@flame2385]

@@jacrispy9861 cringe

[@benjamindavies1188]

their UK sales and tech support (at least my experience) are actually pretty decent, having had to ring them several times due to various reasons

[@xalzor740]

@@flame2385 you sir, messed up the same way dell did. Next time, reply by saying nice

[@nichtsistkostenlos6565]

Dell: "Okay, so how should we finance your extended warranty on your anti-virus subscription?" Customer: "Can't I just buy the computer?" Dell: "...the what?"

[@handlmycck]

they got my parents with this scam in a massive finnish retail store called gigantti. Laptop was 500 and the antivirus with warranty and "repair" was another 500. Still makes my stomach turn

[@Aschentei]

LMFAO but actually tho

[@handlmycck]

@@Aschentei nothing funny about it. McAfee antivirus cost the same as used car.

[@Aschentei]

@@handlmycck that wasnt mean at your reply oops

[@poiiihy]

@@handlmycck same price as the laptop what the actual fuck

[@grantsypants4743]

I’m rewatching this video, and I’m so glad I have knowledge of pc hardware.

[@blacktag98]

Can we have more secret shoppers. I love these comparisons!

[@Eli_Kennemer]

Sarah : "Shutup and take my money" Dell : "Okay, would you like to finance that with us today?" x3

[@ernanipozza]

"You don't understand, we will take your money, some interest, a lot of your data!" Seriously, paying upfront is not a big deal for huge corporations. I tried to pay off a loan and the bank straight up refused to receive the money. The clerk almost begged me to not pay it, because it would fuck up their semester goals. They ended up accepting, because it would be ilegal to not to.

[@NoobGyver]

i just hate blah blah warranty blah blah antivirus blah blah i don't need warranty, i can just fix the pc myself for the antivirus, I know how carefull to be, from years of expirience in cracking software. And some people don't, making it easy for big companies to squeeze the money out of the customers

[@Eli_Kennemer]

@@ernanipozza Your fiat is no good here sir. We take digital only, and no, not bitcoin.

[@tanszism]

@@ernanipozza it didn't have interest. but yeah

[@MrBl00]

@@tanszism Well, "no interest" just means fees in the end. Like a few bucks each month or on setup.

[@marvinmartian1565]

Spends an hour on hold at Corsair then finally gets an operator "I'll transfer your call now" "Hello this is Dell's Extended Warranty Service, How may I help you?"

[@TobiasDettinger]

best comment sir! :D

[@Rainaman-]

It goes full circle.

[@VanisherXP]

There's a special hell for people that sells prebuilt PCs with single channel RAM. That place is a Dell sales call.

[@random13627]

WE NEED ANOTHER ONEEEEE I LOVE THESE

[@davidsnow2653]

Awesome episode, i know it’s old but i’ve been away for a while and catching up. Sarah is amazing here. I hope she shows up in more episodes.

[@beIfy]

hp: rooster noises corsair: *heavy breathing noises* nzxt:

[@Wusuba1]

Hey at least hp guy was nice With the rooster a cherry on top

[@gurshair]

@@Wusuba1 HP rooster was amazing

[@ultraprimeomega]

Free rooster with a computer purchase.

[@LordMaliscence]

Wow, it's crazy that all the people working in customer service at PC companies had parents that decided to name them cuss words.

[@AndreiFierbinteanu]

That's probably why they ended up working in customer service

[@krisdeng4605]

@TheReal_Yash r/woosh anyways because yes

[@originalstarwalker21]

Well but of course

[@hydrocarbon8272]

I was just thinking that too, **** ******!

[@debojyotiganguly5629]

@@krisdeng4605 he knew and acknowledged that it was a joke so r/woosh And r/ihavereddit

[@stephen7690]

It'd be awesome to see a Kitboga and LTT mashup, he'll be able to do an old ladies voice and I wonder what the experience would be like with that scenario.

[@allgaming5647]

bro fr hit em with the ”500 watt chassi”. damn, thats one impressive chassi right there

[@shanestrains548]

I absolutely freaking love the intro to this!!!!!

[@boysenbeary]

Dell is the PC equivalent of "We've been trying to reach you about your car's extended warranty"

[@KlipschHead281]

Exactly!!!

[@chrishahn2937]

Omg those calls can FO

[@claqyagami6914]

Kid you not I have about 20 blocked numbers from those annoying ass people. Got mad one day and actually talked to one of their reps and just told her to to take me off their fucking call list. They haven't called back since. If only that same strategy worked with the "this is the department of social security administration" people as well.

[@chrishahn2937]

@@claqyagami6914 lmao same! “What do i need to do so you never call me again?”

[@PotatotheTroll]

Don't forget the rare call about the "extended warran-TEE." Was kinda funny the first time, mildly entertaining after that, and it seems it got fazed out before it got too old.

[@etherealblue]

"Dell doesn't even deserve the product placement" linus you savage😂😂

[@devin2156]

I think he went too easy on them. It looks like they downgraded the hardware to add the warranty and antivirus even though she said no 20 times. That's a scam.

[@etherealblue]

@@devin2156 I agree with you

[@imBigo]

@@devin2156 it wouldn't be an Indian call center if it wasn't a scam

[@simpleinverso8628]

@@imBigo oof...

[@bravegrumpy689]

I love the friendship between dbrand and LTT

[@krisgross916]

Been working with dell professionally for 7 years and can confirm this is exactly how they operate even for business customers. They always try to upcharge unless you call it out in the invoice before you purchase

[@chandraveermathur642]

Have Sarah in the room when you benchmark these systems, so we can see her reactions on how cheated or scammed an avg person would feel.

[@krillza]

good idea

[@XyloWang]

Soon Sarah will know more than these tech reps.

[@paullasky6865]

Just have Sarah in the room forever more please

[@UltimateDIY]

Good idea!

[@hellterminator]

Cool suggestion, but a bit too late. The whole thing was shot months ago.

[@keenarnia]

Here is a $600 discount for a PC that's should cost $1300. Total price: $2000 What a steal!!!!

[@RahulKumar23004]

The Dell? Probably worth less than a grand

[@hectorandem2944]

11:55 You mean $2199.39 (which is _over_ her stated $2k CAD budget) 🤢🤮 Do Dell even train they're employees? Because there's only one kind of stealing going here and it isn't a discount.

[@RahulKumar23004]

@@hectorandem2944 well, that's the thing. They're not trying to sell you the PC. They're just trying to shove extra services down your throat because it has the best margins for them. I honestly have stopped recommending Dell in general because of their abysmal customer service

[@NEPAAlchey]

@@hectorandem2944 they outsource to India, what do you expect. Do NOT work with companies that do this. Period. They only care about call volume, not call quality.

[@sandeepwangde269]

@@NEPAAlchey Like the thing is if you train the people you will get a normal experience. Key: Train. Them. Like even when we Indians try to get tech support... Some companies do it much better than others. The Sony people have had good tech support even though it is in India. But Amazon tech support... My god, you might as well not call them.

[@rathstar]

This video suddenly came up in my feed, awesome the first time I watched it. Now that GPUs prices have come down isn't it time for Secret Shopper 3 ?

[@gwynm8506]

Personally I configurated a build with memory express, and I found that the phone ppl were really helpful, I already knew mostly what I wanted but the advice for parts they gave was very reasonable and would have been helpful.

[@mcgillistan8203]

"I'm going to call Origin because I'm kinda lonely and I want to hear a friendly voice " 😂🤣😂🤣

[@waffle5489]

hey dude i used avadirect and my pc was nice and they have a jot of choses

[@lynxlagoon]

- hear this - stop video and scroll down - like the comment that says what i just heard - scroll up

[@sexcannonmusic284]

Srsly if you are depressed , call Origins :3

[@izhanshafiq324]

"I would call Origin just cuz I feel lonely and want someone nice to talk to" Same Linus, Same

[@dzunepwnsipod]

Come November, it'll be 2 years since they did this. It would be *soooo* awesome if they did it again; but Linus is moving, and this type of thing takes time. I wouldn't be surprised if we don't see series 3 for a while. Probably longer than 2 years, unfortunately.

[@TechGamesAU]

Please do another of these!

[@aureliotomasturbao]

2000: dude you're getting a dell 2020: dude you're getting warranty

[@alvaroschmitz]

Tomas turbao

[@playbackz2440]

I found a video of a Dell conference, of them deciding these prices😂😂😂 kzbin.info/www/bejne/hYi6pmNrjr6VhKs

[@DaemosDaen]

@@connorsteffan9969 me too, but I enjoyed it :)

[@DaBoomDude]

@@playbackz2440 i like it how the link starts with OWW, because ouch, you got me!

[@nikanj]

Sales manager: Good luck with with your first call. Remember that if I crow like a rooster that's the signal to stop. Rookie: Okay. Got it! Client: My budget is $2000 Rookie: We have a system that costs $1699 Sales manager: COOOOCOOOO! COOOCOOO! *hangs up and calls back in 2 minutes* Rookie: Sorry, that system is not in stock. We have a system for $1999.99

[@edenworcester5155]

Underated comment lmao 😂

[@las3rtje]

Thanks for making me lose my coffee.

[@XwSScout]

Underrated comment, spewed coffee all over my workbench

[@balloon3503]

What's with everyone with coffee lmao

[@15KDaniel]

Underrated coffee, spewed coffee all over my toilet.

[@lordreyes2725]

The guy with the chicken was the best of them all. He was even humble when she ask about the roster lol. He knows his stuff about computers

[@Ike32]

Can't wait for the next one!

[@The-Urban-Goose]

God that "Yahtzee" at the beginning really hit me like a truck

[@leogoldberg6014]

I was eating pasta and spit it out all over my plate

[@Leo99929]

I used to work in a Computer shop. The reason they upsell so hard is because they make a bigger margin on a single one of the several upsells, than they do on the system in most cases. That's why you struggle to get a discount on a stand alone computer, but you can get relatively "massive" ones if your bundle includes the optional extras like Office, anti-virus, extended warranty, and finance.

[@matthenderson94]

Please do another secret shopper. I can't explain why, but they make for such great entertainment.

[@dustycarrier4413]

That dell invoice was a crime. I want my invoiced itemized, with the individual price for each subitem listed. If they can't do that, I immediately assume some shady ass shit is going on.

[@rampage3337]

yeah but do you know what the problem is? problem is that suing them cost a fortune so they know they can get away with that shit and that's why they do it. thats how most companys scam people. they can afford to fight it in court and specialy becaus you can drag out the court prosses over many many years. and the companys they have theyr own lawyers so they don't give a fuck they can afford to fight it in court for decades while waiting for the person to become poor and unable to sue them any further. we realy need to make the proccess easyer to people to sue big companys. but the person has to show proof of the scam before they can sue so that you can't just sue companys left and right and only get to do so if you actualy have a case.

[@connoroflynn1750]

Request an itemised commercial invoice, it is basically what is needed. Then request they amend the price because it's not what you ordered. Does Canada not have an ombudsman?

[@seeibe]

@@rampage3337 The best system is where the losing party has to pay for the winning party's legal expenses. Then it won't matter if you can sue left and right, because if you're just throwing out unfounded accusations, you'll be paying for the defendant's legal fees. But if you engage in shady business practices, not only will you pay a fine, you will also pay for the cost to sue you in the first place.

[@-ANDY.]

@@seeibe the thing is that you only know who lost after the court decided. This can take years. In those years a lot of money is spend on lawyers and other things. So you must have enough money for all this, even when you're 99% sure of winning the case.

[@Abbysion]

Do system integrators offer itemized invoices? Not to play devil's advocate or anything, but Dell sells whole systems as a unit and they're listing the system specs in the invoice. they're not selling you individual components that you pick and put together.

[@mxriuss]

Customer: Hi, I need some help with building a gaming PC. CyberPower: *no*

[@ChrisJones-rd4wb]

lmao ive never called a sales number in my life, its a dying breed anyway

[@randomworld1]

@SureSour when you don't have to pay decent staff like Origin you can afford to lose a bit on the hardware. Anyone buying a pre built probably needs the extra support.

[@tusharthaker9399]

Computer says no!

[@rawhide_kobayashi]

is it just me, or does the cyberpower rep sound like the exact same guy they had 2 years ago? their weird accent and manner of speaking sounds identical.

[@MarginalSC]

Cyberpower sales team seems like the easiest job. "WTF are you talking to me for? That's why we have a web site. W E B S I T E!"

[@the_netherqueen]

I've been a fan of HP for a long time and they're awesome. It's so nice to see them do well here

[@some0nelame887]

I got an Ibuypower system because of this series and I have to say they really fixed their support. I had to send my pc back 3 times due to parts breaking in shipping, and it really wasn’t their fault. The computer had plenty of packing material, UPS actually just made it look like they kicked the box 14 times while delivering it

[@Ryker1986]

So its their fault for using UPS.

[@some0nelame887]

@@Ryker1986 or it’s the shipping industries fault for hiring idiots who take out their anger on the customers packages. I’ve had packages get destroyed by every shipping company in the US and seen videos from every company of workers throwing, kicking, and just generally mistreating packages.

[@TechyGeekyNerdy]

In the eyes of viewers, Dell rep was just an upseller. In the eyes of Dell, she is the top performer.....lol Also why this video was in 24fps ? Usually all LTT videos are in 30fps including the previous Secret Shopper Video Series ? 30p > 24p

[@kubev]

Sadly, you're probably right. She probably sells more warranties than PCs.

[@nicholaskinkaid]

@@kubev Technically if that were true, I would hate the customers more than the sales rep because they're just enablers at that point

[@SIPEROTH]

It seems to me like their target is the lower most naive ignorant person. Because any other person will just give up on them after having this ignorant woman go on and on about financing. You don't even have to know anything about PC's to get annoyed. Also if i don't know about PC and starts throwing i7 and 1060Ti etc to me i will be like "ok can you explain me what is that?" Would she be able to explain? No of course not cause she hardly knows anything. So you don't have to be ignorant on PC but also completely naive to buy from her and not close the phone. Is going for the most naive people ever bringing more money than actually selling systems to people? Or has Dell made their research and realised that no person with a brain faction buys a system threw a phone therefore only complete fools will call and they can let the Indian chick sell them warranties and financing.

[@THYCR3AT0R]

No shit she's their top performer, she added on the anit-virus after Sarah said no like 3 times lol.

[@minddesu]

All of their operators seems foreigners

[@WalcomS7]

When they're calling Origin, is that... the Cowboy Bebop opening playing in the background?

[@Teh-Penguin]

Yup, although a little bit changed I think.

[@cortesacrawford]

It sounds like a Remix, but close enough.

[@ondank]

It sounded like it. Maybe they were hinting that buying a decent Origin PC would get you into Faye levels of debt

[@Vospi]

Unfortunately, that's how stock music works often. People take, like in this case, "Tank" or, say, Hans Zimmer's "Time" (the Inception theme), copy orchestration style and mixing style, then tweak some notes around. It's counterfeit music, basically. But you know what you're getting. And with Time, people didn't even bother renaming a lot of times. And not a lot of people see the difference, too. All the hard work was already done for you, now you just have to be a decent worker and mimic everything.

[@Ixe2077]

In my opinion it really dosen't sound like it, although like the above comment said, it may be heavily altered but I personally doubt it's Tank.

[@IsaacRM92]

Sara is just the nicest person EVER, the perfect customer trough and trough

[@SP4CEBAR]

22:57 Linus and Jake are drinking from the props, this is legendary

[@squatch545]

Customer: "Hi I'd like to buy a warranty" Dell: "Ok. Would you like a computer with that?"

[@raznagul]

More like Dell: "We offer 12 month financing."

[@baront1057]

I think they’re just gonna up sale you a warranty for the warranty

[@lzyassoul]

“Dell told me they had revised” Well 006.9 they thought you wouldn’t make a part 2

[@ventilate4267]

Its possible they actually did but it's impossible to retrain every employee

[@RyuktheShinigami777]

@@ventilate4267 are you sure about that ? straight up sounded like a remote call center that constantly looks for new employees.

[@rampage3337]

@@RyuktheShinigami777 does not realy matther becaus customer service allways comes first and if the cheap scam indian labour don't work then you remove your buissnis from there and get a real call center in a contry that has higer standards. so they are still to blame becaus they chose to cheap out on somthing they don't need to cheap out on. this is kind of why i belive that tecnology has gone to far and that goverment needs to put strickt laws upp about how mutch money a company can make and make som of the loopholes companys take illegal (like the indian call center and designing products that have to be replaced every 2-3years) i think money has gone to far and with the internet it's so easy to make the money that we need new ways to govern these big companys so they are forced to make a beter product rather than make a better proffit.

[@rampage3337]

i don't have any real experiance in the subject so my ides might not work and there might be beter ways but you get the point. we need to make it harder for companys to take these loop holes and force them to put quality in to the products. specialy now with all the enviromental BS

[@Marsk1tty]

@@rampage3337 are you good

[@flamingburritto]

Yeah HP is surprisingly very good at customer interaction. I have an omen laptop and I had issues and the technician came to my house and straight up replaced the faulty parts. No fuss no muss. everything done within 2 days.

[@maximillianalexander7052]

I like the way your assistant was so excited about rooster.

[@joshuarossouw9249]

"My budget is $2000" Dell: Would you like 8gb of ram with that?

[@inspectorseb5286]

Also Dell: 1660Ti in a $2k gaming PC

[@ArtFiendz]

@@inspectorseb5286 oof its funny because if you google the Dell G5 like what they gave her it comes with a 2070. 10900f 2x16gb ram 1TB nvme and 500w PSU. So i think they may have revised this over the last week or so. lol edit: I just realized they said this video was filmed before RTX was announced.

[@medmusic7977]

That agent is already fired

[@joshuarossouw9249]

Damn never gotten so many likes before, really appreciate it.

[@photonboy999]

@@ArtFiendz , No... G5 is a "series" of computers so it has multiple options. the base model is an i5-10400F, GTX1050 Super 4GB, 8GB DDR4...

[@xtremefps_]

Dell: WoUlD yOu LiKe To FiNaNcE Corsair: NZXT:

[@huyu7688]

TRUE

[@kt249]

lmao

[@Rainaman-]

To be fair, who the fuck calls to order things these days

[@sunnycyberbum]

@@Rainaman- most ppl would probably buy retail

[@MetalMan1245]

Very good series.

[@muddystick]

As someone that works in contact centre operations and optimisation, the fact that Corsair stopped *all* voice sales, didn't have a message advising they were not taking calls, *and* didn't advise other departments to not transfer to the sales team is infuriating!

[@Mason-gz3tl]

"Damsel in Distress" Would be the role of a lifetime for Linus

[@NotFine]

@@iwantsexseemyvideo6868 same

[@patrickryan7829]

Umm you mean every Anthony video? Linus is always about to scrap to project and Anthony comes in with the save.

[@Sand2Go]

Hahaha

[@nocturn9x]

@@NotFine lol...

[@CoolerQ]

"Uh, hello? Yeah, I dropped it."

[@AmanSingh-nw7lw]

*TIME STAMPS* 02:22 - Dell 12:31 - HP 16:05 - I Buy Power 19:28 - Cyber Power 23:10 - Origin 27:30 - Corsair 29:42 - Maingear 32:35 - NZXT

[@agrn.]

amen

[@Wiromax3]

Thank you.

[@RideCrashRepair]

Thx you're the best

[@Motishay]

Legend

[@lauratimmel3402]

Commenting for the algorithm.

[@floppy2807]

i love how the cards periodically change during the poker sense

[@michielvoetberg4634]

This was an actually fascinating video

[@-kyoto]

Sarah: I'd like a gaming PC Dell: Sorry we only sell extended warranties here. HP: ROOSTER iBuyPower: Please hold for an hour so we can reject your payment CyberPower: Here's 50 systems take your pick glhf Origin: Hello I love you let me massage your soul while I sell you a $1500 system with a GTX1660 in it Corsair: "..." Maingear: We're just really nice. NZXT: no go away

[@milanico2309]

sums it up...

[@LeleTheMonke]

Yes

[@Caphalem]

Perfect

[@user-ml4ig]

Rooster Guy was working from home...it's just the condition these days...i think we can ignore that

[@delapidatedswiss]

@@user-ml4ig The rooster is not a downside, it's a perk of choosing HP

[@saxwastaken]

I can tell you this much, Dell probably DID in fact use the secret shopper videos as a training video to change their practices, but whatever call center they outsource their sales to probably is pushing their reps to sell as much as possible and punishes them for not doing so.

[@mithshude]

it's not that they're punishing them for not selling much per se, it's that they work on provision (get payed based on their sales)

[@trimonmusic]

@@mithshude The word you're looking for is "commission", and it's likely to be both. Managers where are only interested in the bottom line for their bonus and a employees pushed to the point they will scrape any scrap of money available for their own salary too.

[@MrLTiger]

As long as they use call centers in India, whatever training video they use internally will not change a god damned thing.

[@jaccobbailey8247]

@@mithshude to be fair, Ive been at multiple jobs that will absolutely destroy your hours and whatnot for not reaching sales goals. Sure, they may make commission, but normally it’s in the form of a bonus at a non-retail location, so that commission is cut in half and terrible lol companies, especially in the call-center service, are more than willing to punish you instead of assigning you to a different task (which would make both their sales-per-hour increase, and your job more inclined to you). It fucking sucks, straight up especially if your job is expecting you to do extra curricular research and not get paid for it just to make the sales they’re forcing you to

[@fort809]

@@mithshude when a sales rep loses most of their pay check if they don’t upsell a customer, they’re being punished

[@LEGENDARY_KING]

i want this series againnnnnnn

[@XuroX.]

I like this type of video, more plz

[@harleyjones5200]

When you guys benchmark the systems...I WOULD LOVE to see you compare the price of the system, to the price of the components the system is built from if purchased from any reasonable component retailer. To give potential customers an idea of just how much value is being lost to get the "prebuilt experience" for each offering.

[@frozen4blade313]

This needs more up votes

[@MrPkmngmr]

kzbin.info/www/bejne/qKvTip6mj71rp9k This is a sequel to what they also did last year. Last year was a 4 part which follows benchmarking, tech support & final analysis.

[@chandraveermathur642]

And have Sarah in the room while they're at it, so we get avg consumer reactions to how badly they felt scammed in each case..

[@harleyjones5200]

@@chandraveermathur642 OMG YES!!!....THIS NEEDS TO BE A PART OF IT ALL!!

[@MrPkmngmr]

@@chandraveermathur642 Just a fun fact: Sarah is actually the graphics designer at Linus media group linusmediagroup.com/our-team