Are service departments shady or shrewd?

[@Nick210]

Don’t let this distract you from the fact that Hector is going to be running three Honda civics with spoon engines, and on top of that, he just came into Harry’s and bought three t66 turbos with nos, and a motec exhaust system.

[@allyquake3255]

*motec system exhaust

[@cjcullar]

Im dead 😂😂😂

[@atcdan133]

Amazing.

[@Lilskidmarks14]

Dont let this distract you from the fact that digging up dead memes is a sin and will be punished with many gapplebee cards handed to you soon 😈

[@redram5150]

Don’t let this distract you from the fact that Hector is going to be running three Honda Civic’s with spoon engines and on top of that Epstein didn’t kill himself

[@matthewmontgomery31]

Hector being taken the heat since the fast and furious days.

[@RogerAlan]

He's got a last name too but he can't pronounce it.

[@shopletics4572]

Hahaha.

[@lIVINOTAFRAID]

He's running 2 spoon engines what do you expect

[@srconcepts1848]

That's 'cause he's too slow to make away with the money, man...

[@jaysimpson354]

Epically Brilliant

[@bspep3]

Ya'll need more stories on here from the auto service side. Always love listening to other techs tell their memorable experiences

[@mikewalker6016]

Except that's not how warranty repairs work.

[@Bayfire-ki9du]

@@mikewalker6016 Are you sure about that?

[@mikewalker6016]

@@Bayfire-ki9du yes.

[@EdBolian]

Tony seems to have had a very entertaining career in the dealership side car business. He came by recently with the GlassParency crew and shared some awesome stories. More to come!

[@Ammut6]

Looking forward to more! Been craving a new face with some good stories lately! ❤

[@lb9gta307]

I've can imagine the stories. If you work in the business long enough you could probably write a book on dealing with the "ever since" club allone.

[@theanomalous1401]

Of course, they are both, it's is what it is. In the case of Tommy, he's 1/3 shady, 1/3 shrewd, 1/3 wiseguy and 100% Brooklyn.

[@Cornwall1888]

I think tommy drove it at 100mph himself 😂

[@gokeyinspections8552]

you know it

[@ruststar]

No shit

[@aomar9449]

you don't say

[@BigMan7o0]

no fucking shit sherlock.

[@raysboomboomroom4800]

2000 rpm I'd think it's okay I'd have to ring my little gears out to 5000

[@udlx]

"Are service departments shady or shrewd?" So... Shady.

[@LouisSubearth]

What's Tommy's shrewdness level? *It's over 9000!!!!*

[@mateorules13]

Louis Subearth it’s been a minute since someone has referenced DBZ

[@VINwiki]

The car business is always a crazy place. There was some quick thinking in this one.

[@turbo1431]

Oh yeah. I actually got threatened with bodily harm by the service manager when I worked at a dealer. Didn't work there much longer

[@TheSamplebridge]

At 2:25 you used a pic from youtube channel neutral drop. Give em a shoutout. They got wild videos

[@simloverify]

That Tommy guy sounds like a real G

[@gm92845]

Jugging and finessing at its finest.

[@Jdalio5]

Yeah I'd take my car to this clown

[@casomii7576]

Sanjay there’s plenty of pricks out there, all about shifting blame in the service industry

[@john_pryce9855]

‘Quick Lube Service’ was my college nickname

[@nathanc2222]

John_ pryce I think we all want the back story...

[@Slideyslide]

Nathan C no we don’t

[@A_Man_In_His_Van]

As a former GM Shop Foreman, Warranty admin, and regular guy, if I was the customer I would have been more pissed that I didn't get a new oem seat bottom cushion, and seat cover. The Stealership is shady, I have never worked at one that wouldn't defraud their own customers, General Motors, or their own Mother. I'm willing to bet you still charged GM for the OEM seat cover, made $600 extra, and screwed the poor tech on the warranty time. All the while those "managed expenses" went right into your pocket along with the CSI bonus the tech earned.

[@lb9gta307]

I call BS on you being a former GM shop forman or warrenty admin because you'd know there would have to be an invoice for the new seat cover for that to work. And what poor tech? That 3rd party company the job went to isn't doing free work. And the damaged part is being replaced. You really want to press your luck with something that isn't actually a manufacturing defect when the end result is just as good?

[@MrHerbs666]

As an automotive technician, the stories you get from indirectly working with customers both good and bad are some of the best experiences in my life

[@unrivaledgamer1]

We need to bring in Tommy for an episode.

[@xnadave]

Years ago, I was being given a ride to the local Chevy dealership to pick up my C5 after an oil change, around 4:30 in the afternoon. Half a mile from the dealership, on the freeway service road, my car passed us doing well in excess of 100 MPH. Apparently, a couple of the techs decided to have a Ferris Bueller afternoon. The car only had an additional 40 miles on it instead of 250+, but... still. I was not enthused.

[@SaleProofCarReviews]

Two words to answer the title question: yes

[@J__C__]

No

[@gokeyinspections8552]

yes to both.

[@slamcrank]

yep - not only does this superdouche admit that they broke the law with a customer's car, but that he also feels proud of the way "Tommy" lied to the customer to cover it up. This is 100% why people hate dealerships.

[@Mrjohnnymoo1]

@@slamcrank As opposed to what? some customers are angry, and they themselves don't even know what would make it better. It was wrong the vehicle was treated that way, but it most likely didn't happen again. What do you suppose would've made the customer feel like the dealership cared about him more than this? At the end of the day, the only thing we care about is will the car take care of us, and does the business care about us.

[@slamcrank]

@@Mrjohnnymoo1 what the hell is wrong with you? Saying "it was wrong but probably didn't happen again" is the most absurd excuse I've ever heard. When a customer entrusts a repair shop with their vehicle, they should not ever expect that shop to go out and abuse their car, break the law, lie to them about it, then make a video about how "funny" it is. Doesn't matter, at all, whether it might "happen again", or that "as long as the car takes care of us". No. Just no.

[@daniellofton5989]

This is why I love vinwiki with all this content makes my day everytime! Even rewatching the old ones!

[@LycanWitch]

There're only 1 of 2 things owners want when their car is driven for a joyride.. 1. person to be fired, and/or 2. a payout or refund for the service they had. So since this owner wasn't looking for #1, #2 was obviously what they were seeking. 6:07 the only lesson taught was.. Remember to always clear your customers trip meter/avg.speed data after a joyride.

[@casomii7576]

TechGuy322 I’m not kicking a dealerships door in causing a scene for an apology dumbass.

[@sergeyb6071]

Hector did not lose the job, because there was no Hector in the first place. Tommy just put on a good show by yelling at the Michelin tire poster.

[@bennetttravers9535]

I enjoy stories like these, love the supercar related stories but this was really great

[@pwrightisright8611]

I loved this one. This is exactly what I expect when I come to VINwiki for a daily story.

[@Crazypanda369]

2:25 YOU GUYS USED A PIC OF NEUTRAL DROP SMOKING OUT A DENALI!!! YOU GOTTA HAVE THEM ON!!!!!!!

[@Error-30h3]

Short answer, Yes, not all dealerships conduct business like that, but I believe the majority do. I was a technician and a service advisor once upon a time and dealerships are not a "nice" place to work in my opinion

[@guskipper1194]

Tommy is smart. be like Tommy.

[@old_romans]

Fixed seat for $150, sold the service for $800.00....that's shady AF. Tommy though...SHREWWWWD.

[@TheCobruhAlienat0r]

I took my car to the dealership recently cause the battery was dead and it was still under warranty. They told me it'd be $60 for the battery since I've had it for 3 years. I agreed, figured I'd be in and out in 10 min. One hour later they finally tell me it's ready and now its $105! I ask what the deal is and they point out the labor cost. These cocksuckers charged me $40 to swap the batteries out. $40!!! I overheard them telling another customer that they charge $30 to take a brush and wipe away the corrosion that builds up around the battery terminals.

[@old_romans]

@@TheCobruhAlienat0r, I sold Auto Parts for 15 years. This was either a long time ago or you got, not a bad deal. Even a new Camry battery will run you $60.00-$150.00 (without labor) today and yeah, 3 years is about when batteries die if it's the kind near the engine, 4-5 if it's inside the trunk or such.. Labor nowadays is like $70.00/h average. I normally buy my parts aftermarket, including batteries, but was forced to buy the lawn mower 12 volt battery for my Prius C from the dealer because it's not the most popular model and they have the monopoly on the part...it was $200.00! I guess I could have replaced the non-standard terminals with standard ones and used a cheaper standard size battery, but buying those parts negates the savings...dealer parts are a trap.

[@TheHman2002]

As a dealership tech, i would love to have that man as my service manager. Especially with how badly GM screws techs with warranty labor times. It is nearly impossible to complete most warranty repairs in the time specified by GM's warranty labor times. Hell, most techs at my dealership dont like even doing non-warranty seat repairs, hands get sliced up because the metal on the seat frames is razor sharp. This guy knows how to keep his techs happy. I also would have to imagine that the money the dealership saved on, would be put back into the shop. I know that at least at my dealership, the techs have a genuine commitment to going above and beyond for our customers, but there are just some necessary evils that come with warranty repairs, the techs have to be able to feed their families too. Most techs at my dealership bite the bullet when they get screwed over by warranty labor rates, because performing quality repairs that last is always the top priority, especially in a small town where you live and die by reputation.

[@old_romans]

I agree he made the right choice by freeing up a tech and paying a specialist(it almost became a mistake), but 533% markup? A tech isn't seeing that money and it costs Tommy .5sq feet of thin GM leather and maybe an hour of his skilled labor. I'm not gonna tell them what to do with their money, but I don't have to donate to that scam if I don't have to. I've met plenty of dealership owners and dealership finance managers and such to know exactly which private schools that extra % is going to.

[@NikkyElso]

He said it was under warranty so the owner didn't pay anything out of pocket that day. I don't know many people who would have reupholstering done out of warranty unless the car was their baby

[@1203fild]

Last time I was this early, bird poop still didn’t explode on a 50 million dollar car

[@Newzchspy]

FilipD. Bird poop explodes?

[@SixWheelsDown]

yeah that was some click-bait if i ever seen it.

[@iare19]

Fun fact - birds dont pee, ever. If you get hit with bird shit you also got hit with bird piss.

[@joshhall2323]

@@iare19 birds only shidded and farted

[@AfroMyrdal]

I died laughing listen to that story! Seriously that's so damn funny 🤣😂

[@Slowcarfastbeans]

Customer got the shaft down to the yarbles twice. Nice job. Exceptionally honourable.

[@zack9912000]

Service centers are just as crooked as salesmen. Even when I know exactly what they repairs required yet they try adding bs on the service.

[@kerrykrishna]

I love this story. Ed, can you get him on camera again soon? He seems totally Stand Up!

[@BeaudoinEric]

Service advisor here, figured I’d weigh in. I’ve got lots of interesting stories but one of the worst is when a customer accused me of “hot-rodding” his Focus RS when delivering it back to him. I of course did no such thing but it’s his word against mine. Being accused of mistreating a customer’s vehicle sucks. That’s one of several reasons why I would never ever do such a thing. Ugh.

[@MassiveTrackHunter]

THOUSAND THUMBS UP. Thought the tech was fired. Took the wind out of that guys sails...lol

[@richdiscoveries]

We had a woman drop her car off with the transmission slipping years back. As I'm sure you all well know, GM cannot build a transmission to save their ass. We looked at it, told her it was going to need a new transmission.. she leaves the car with us, says just go ahead and do it, her friend picks her up and apparently they want up the street to get some lunch. The technician now decides he's going to road test this thing one more time to see if it absolutely needs the transmission. Then for whatever reason he decides to take the customer's car through the drive-through to get himself some lunch at the same restaurant. Of course the woman sees her car that she just okayed $3,500 transmission job driving through the drive-thru!! We were able to explain the situation to her and diffuse her, but the moral of the story is, don't get lunch in customers cars, lol 😉

[@TheCobruhAlienat0r]

If i saw that I'd just be like "whatever, but you're giving me a tank of gas for that." I remember seeing a news story a couple years ago about some guy working two part time jobs just to afford the payment on some sports car way out of his price range and he caught them driving his car cause they came to the drive thru of the restaurant he was working at. He managed to get a $3k plus repair done for free since he went to the media and got all this attention on them. He was heated cause he's one of those people that don't allow drinks or food in their car.

[@SangheiliSpecOp]

@@TheCobruhAlienat0r same, I guess it's all situational but so many people are too emotional or blow up over nothing lol.

[@nakian5316]

I've been sent to take my lunch break and told to drive customer cars all the time. It's an easy way to test drive without wasting on the clock time.

[@TheCobruhAlienat0r]

@@nakian5316 That sounds like a labor law violation, asking you to do work off the clock. Fuck that. Also sounds like it would expose you to liability if you get into a wreck. Their insurance company would probably deny the claim because you weren't on the clock and would say you shouldn't have been driving a customers car.

[@lb9gta307]

@@TheCobruhAlienat0r 90% of shops are under the flat rate pay system. What he described is very common since you're never technically on the clock. Just about every flat rate mechanic has days where their lunch happens while they're working and the 1st break of the day happens when they go home at the end of the day.

[@boatman222345]

My absolute favorite service desk moment took place many years ago at a Toyota dealership here in Maine. I'd driven my pickup in for an oil change and the service desk clerk was filling out a work order. As he scrolled down through the list asking me if I wanted various things done he came to an item called "Check tightness of nut and bolts" $26. I looked at him, smiled, and said, "How many of the thousands of nuts and bolts in my truck do you check for $26?” He smiled back and continued down the list...

[@angelmatos9143]

VinWiki stories should be on Netflix

[@jonathangray9717]

Love the GlassParency shirt, great product.

[@NikkyElso]

I don't even think the customer knew what he wanted. He came in there acting like he wanted a guy to get fired, that appears to happen and now he's sad. This is why you stay calm when expressing your displeasure with a company. You get more free shit.

[@Patrick4254]

Reason for diving suv at 98mph "It seem like a good idea at the time."

[@bellluna9017]

Hector just wanted 3 Honda civics, with Spoon engines!

[@aky19832001]

We can make it right by having a new set of brake pads and rotors replaced, change the engine oil, tire inspection and rotation. If the tires have any wear that resembles burning out, then you can add in a set of tires. Otherwise, firing people means shit to me. the hell with what hector has or doesn't have or who gets yelled at. Replace the parts that suffer the most amount of abuse when you drive and brake at fast and excessive speeds.

[@Mrjohnnymoo1]

Customers that don't care about the people trying to serve them, especially when they had nothing to do with their treatment are the absolute worst customers and deserve the least good treatment. I agree, replace the parts that received excess wear but not caring if someone loses their job when it can be as simple as learning their lesson is ridiculous. Respect is a two-way street. I had a customer who said, "I don't care about the dealership, or you, I am not here to serve, I am in it for me, and my best deal." I did my best to shaft him the best I could. The kind sweet understanding people, by all means always got the best deals. Some of those kind people were buying cars for thousands under book. The ass holes, I didn't feel one bit guilty if they were $5k tipped after they left the lot. Because respect is a two-way road, and it takes you a lot farther.

[@kidsavvy660]

One of the shorter video on the VINwiki channel but still a golden video

[@thatrealba]

Local Subaru dealership tried to tell us "Oh hey, you are with USAA? That gives you access to blah blah blah kind of insurance when you buy your spanking new 2015 Forester." So I called USAA right then and there.... we ended up getting free basic maintenance (oil changes, wipers, and such) for two years because they straight up lied to us. Never ever trust any department of the stealership. Always double check what they tell you.

[@chevelle6305]

RIP Hector

[@Motti22]

Last time I was this early... damn I can't think of anything. Well, thanks for all the awesome videos :)

[@1212goose]

Tommy is the boss we all need. Hector is the employee nobody needs.

[@tdf4tid]

I work at a Ford dealership in Chicago, the stories I can tell you would make this an interesting one

[@andy62989]

The vehicle owner probably wanted an apology from the dealership owner. That’s what I would want. Not to have anyone fired.

[@nateb7354]

I think this is a great example of how much scum exist at dealerships. No integrity.

[@StretchedBolt]

Wait, is that Burnout pic at 2:26 from neutral drop?

[@Droopy578]

Bring him back with some more stories from the service side of the business !!

[@farhanpramadipta1858]

Most service departments would throw in crap that is unnecessary and charge exorbitant labor fees, but my worse experience servicing my car was when I picked it up and nearly half of tank of fuel was gone....

[@franciscodanconia4324]

Vinwiki is really good at proving car dealers and service departments don’t respect their customers at all.

[@milkdud6993]

That guy walked out the store smiled. And he’s telling his friends on how he got a guy fired 😅

[@ThriftStoreHacker]

Sounds like the guy wanted free dealership swag and oil changes but got someone fired instead. Funny how that works.

[@HXCKR]

I’m with a big dealership in GA, how do I get on to tell a story? I have a lot of them

[@mateorules13]

Probably best bet is to direct message Ed on Instagram in a polite manner break a story down into 5 provoking buzz words and sell him on it

[@bryce5527]

Woody folsom or nally?

[@mesanders1113]

I've done the fake firing thing a few times it works everytime. Even fake fired a employee in front of a customer employee went along with it and acted perfectly pretty funny stuff.

[@TheGamingCat1477]

100 mph? sounds like a cute scenic drive

[@clintgliford9941]

Last time I was this early, the bird thought it might just be some gas.

[@annoyedchef7124]

In restaurants you see these upset and loudly complaining people, a lot. And it makes you hate them and how they speak in a demeaning manner to servers like they are their slaves.

[@Acroposthion]

Whatever happened to simply treating customers (and their equipment) with respect?...

[@dennisschmitter7310]

Love vinwiki, but think you're reaching deep with this story.

[@ibracadabraroot]

I have almost 20 years working at car dealerships and I easily spend 30 mins plus telling stories about this things I’ve seen. From an inside job stealing 10+ range rovers and then getting all the way to the port of Ghana, to people driving normal vehicles on the Land Rover test track and falling off, a customer showing up to a dealership with a bat, etc.

[@rajbasra29]

So the moral of the story is to lie to a customer now to calm him down and to prevent yourself from getting into situations where you will need to lie to customers in the future. However, if the customer doesn't notice what happened to his vehicle then no lie is necessary and your local upholsterer can continue to abuse your customers vehicles for his own personal pleasure. I guess the lesson we can all take home is that contrary to popular belief you can trust your local dealer's service department!! Merry Christmas everybody!

[@zZrEtRiBuTiOnZz]

My car has never had a single big issue (aside from a part that was recalled) in the 16 years I've owned it. About a month ago I had it inspected, and the very next day it breaks down. Something happened to the gas pedal where it wasn't reving past 1500rpm. Not only did I have to pay to get my car towed back to their shop, but I also had to pay for the new part and installation. Total came to over $400. They had my car for over a week, and they didn't even give me a loaner car to drive in the meantime (they're a dealership, so they have plenty of cars). I don't think it's a coincidence that the car only managed to drive about 3-4 miles before breaking down after literally getting a full inspection at their shop, especially since they had to keep my car overnight for the inspection, which they've never had to do before, and claimed it was because "a lot of people called out". Never going there again for sure. Fuck you, Lawrence Subaru of Hanover.

[@rongosciniak264]

I have worked in a few of them here in the metro Detroit area....... they can be very shrewd when the customer knows the exact problem that needs to be fixed and nothing else...

[@acdcguy100]

Last time I had my Subaru serviced I asked for a tire rotation and oil change . After picking up the car I noticed a small vibration , which got worse over time . Brought the car back to Subaru where it was serviced , and the tech didn’t tighten the lug nuts more than a hand turn on either of the front tires . No one fessed up and haven’t heard anything back after numerous calls .

[@frankorfe3331]

As a salesmen I love these kinds of stories

[@sross8393]

I thought this was gonna be a story like Paulie walnuts getting his Cadillac fixed

[@robert23497]

My friend Billy used to work in the service department at the local dodge dealership. One day, a guy brought in his high mileage Chrysler Lebaron for some maintenance. Billy fixed it right up. The guy left and came back a few days later mad as hell about Billy not replacing the water pump. So the service manager told Billy to look for ANYTHING on the car that could be fixed or replaced. The quoted price to fix everything was something like $15,739.62. The car was only worth maybe $2,000.....probably less. When the owner got the quote, he said "DO IT!" So Billy spent the next week or so replacing anything that wasn't welded to the car......which cost the customer almost 16 thousand dollars. I always thought this story was hilarious.

[@christopherwhull]

Billy is the wizard and the Lebaron Owner is Hoovie.

[@bentrishaleemartin926]

These are the best stories. You guys need to get neutral drop guys on... they are hilarious

[@kyle-kelliher]

Maybe things are different at GM, but when I worked for dealerships the warranty process required that you buy the part from the manufacturer and return the old part. You wouldn’t be able to sub the job and materials on something that is going to be paid by the factory.

[@Kzuke]

Definitely shady. Anyone who's had a car serviced more than a handful of times at a dealership has likely seen it.

[@emixmim]

I would have dropped Tommy next! That;s no way to drive a customer's car!

[@TheCobruhAlienat0r]

Why would they do that? Tommy charges them $125 and then the dealership turns around and charges the customer $800!

[@emixmim]

@@TheCobruhAlienat0r Tommy is going to cost them a bunch more if he ever crashes a customer's car.

[@lb9gta307]

@@TheCobruhAlienat0r it's awarrenty sublet repair. The customer doesn't get charged anything, the manufacturer does and only the cost of the sublet invoice.

[@ericharwood1047]

I've driven off the lot with 3 vehicles in my life, I don't think i'll ever go back to a car dealer again. I understand they gotta do what they have to in order to make money but I just don't like feeling like i've been taken advantage of or ripped off. The second vehicle I ever bought I had a yelling and screaming match with the sales person, I got what I wanted but they lined up all the employees so I had to walk through them on the way out lol I don't know if they were trying to intimidate me or what.

[@ThaDentMan]

Car dealerships are sneaky af, I wish I got into computers when I was younger

[@lb9gta307]

Every business is like that as evidant by this story

[@GXKid06]

That burnout was from neutral drop

[@TheHardRockG6]

Vin Wiki In The House!

[@jeffjames4064]

Oh no, Tommy had training all right, from the school of hard knocks. Damn Tommy that was beautiful. Companies should hire you to train service writers.

[@gokeyinspections8552]

Its funny when you work on the service side of the dealership with a cool enough boss you can do whatever you want to an extent. (reset the damn trip meter and avg speed if your going to do 120 in their car lol) I basically have the position where i am a 3rd party to the dealerships and shops almost like that upholstery shop does. So I refuse to drive cars from dealerships now (new car dealers) as my commercial insurance wont cover me and the dealership wont cover me either since i don't work for them. I only drive what is necessary right now.

[@MaxSpeedMike]

Both shady and shrewd. Especially in the states with stricter traffic laws.

[@kanjoracer4914]

STUNTMAAAAAAAAN!

[@360fanboy360]

a legend in the car business

[@DL-lz6pj]

This story was F’ing awesome!!!!

[@TrojanHorse1959]

"Are service departments shady or shrewd?" Let me put it this way, I took my car to a service department once...

[@CarswithNash]

Lol, nice cover!👍 Lots of techs have been caught by dash cam’s nowadays, doing things they shouldn’t have.

[@Debiniarthug]

I bet Tommy has some great stories to tell. Ring him up, and INVITE TOMMY ON VINWIKI.

[@morkovija]

Darn. Again was not expecting the story to be so good!

[@tbituner]

Ed I keep seeing these Avalon King plugs; can you do a follow up on your experience with the product? Really considering it buying it.

[@eldikurniawan8671]

Damn my eyes trick me. Almost thought that was rabbits.

[@jeremyb_86]

Rabbit would call this guy, “big for nothin.”

[@Cartier_specialist]

That was a good story. More stories from this guy! 👌

[@70Slinger]

Don't let the spoon distract you...There is no Hector.

[@raulsti78]

Big Time Tommy. Kicking it old school OS

[@fatfreddyscoat7564]

Unless you’ve got bucket seats, literally every person on the planet slides/rotates across their seats to some extent to get out.

[@thisguy2114]

I hate dealership service department, professional crooks... Once was charged for a new battery, yet all they did was tighten the battery bolts. Only way I got a refund was because when I signed the papers and paid, they didn't staple the battery receipt until after I had paid, crooks I tell ya

[@spitsomefire]

Used to work at dealer can confirm alot of shit they do is shady as hell

[@jamesdiaz2748]

I worked as a lube tech once for a dealers for a very short period of time. (I actually really liked the job but couldn’t stay) we didn’t have the right tool to remove the filter off of a car so I was just told to leave the filter on just change the oil. Not super terrible but makes me wonder what else I would have seen if I’d stayed longer

[@vavo4902]

So you lied to this customer, and your service tech committed an actual crime with this customer's vehicle... Pretty much answers the video title question. And it's why my cars see the dealer service department for recall work only.

[@AfricaGeo]

I was thinking the same thing...I guess all the other commenters think it's cute.

[@Peterowsky]

@@AfricaGeo Every time. People act like lies and crimes with car salesman and service techs are not only OK but to be expected and cherished and boo the police who investigate or people who find out and sue. Police to them seems to be there only to protect their own cars against vandalism and theft, or to ruin their fun.

[@vavo4902]

@@Peterowsky depending on their actions cops deserve all the support and/or criticism (possibly jail) that comes their way. Just like everyone else I guess... Trouble is that corrupt scumbags will hide behind the thin blue line, and make it exponentially harder for the good ones to do their job safely and effectively.

[@Bayfire-ki9du]

I wouldn't say that the customer was purposly lied to by this guy or that you can say his service tech commited a crime as it was a completly seperate company

[@lb9gta307]

If his story is correct as he told it he didn't lie to that customer nor was any of his service techs involved with the vehicle at all. It was an outsourced job and all he did was contact the guy he outsourced the work to for answers.

[@jmathiz]

Would definitely like more service department horror stories

[@sparksk8er]

"I thought that would satisfy your customer" Definitely someone id want on my team

[@kinglerxstbtpc]

Great story!! Amazing how that street smarts gets ya out of a spot, and ya can't explain it!