Aruba switch failure and USB upgrade

[@stephenbeets00001]

"Why did those switches fail to upgrade? Well, both switches, as it turns out, have ports which are failing a self test and none of our other switches had this. This switch is one of them, but now that it's been pulled out of service and allowed to cool down for a few days, it's cleared it. So we've now got a 12,000 pound switch that appears to be working, so we can't really RMA it. But do we dare put it back into production?" NOPE! Absolutely not. Return to sender and get a new one anyway is what I'm thinking. Network switches that tear up their own SSDs/eMMC cards due to crap firmware, have PSUs that smoke themselves after barely five weeks under load and start failing self tests of any sort have clearly demonstrated themselves to be highly unreliable and are not to be trusted. I don't care how much it costs. You can't be having that stopping up business in these times. HPe need to get their shit together and soon or they're gonna be on the receiving end of lawsuits galore. Also, you can't be certain how long it will be before the other switches in the system start failing in this way too. I'd be keeping a watchful and suspicious eye on those switches if I were you.

[@classicmacintosh]

By the sounds of things ABAC works in local government (possibly .edu?) - can you imagine the local news headlines if half the county's schools shit themselves with all the distance learning going on right now? Oooof Send those 12 grand bags of spanners right back where they came from. That shit isn't acceptable at that price point. No way no how.

[@Rawrtbacon]

Works for the CX6000 that our engineer was overzealous on wiping and deleted the firmware for. Many Thanks.

[@AintBigAintClever]

Sometimes an "erase zeroize" fails and you've got to reformat the flash and reinstall the firmware. Quality kit, eh?

[@kevinwhitmarsh7283]

Just to answer your final question on the video, yes please RMA the switch that has port failure only when warm. The switches are covered by the lifetime warranty.

[@classicmacintosh]

Heh. Not the first time HP(e) have had run-ins with firmware being abusive to flash. iLO4 used to chew up its flash too. That was fun.

[@AintBigAintClever]

I wonder how many figures this will cost them in warranty claims. We've only got one eMMC failure so far, plus the dot of doom which may or may not be related, plus the dead power supply, plus a dead console port, plus two with ports that fail a self test. One of the neighbouring local authorities has had a few eMMC failures too. It ain't doing them any favours!

[@philrsummers]

@@AintBigAintClever not sure which la u are but we've got a good few failures as well and not looking forward to applying this update as uptime time seems to be a factor in whether you lose ports or not.

[@AintBigAintClever]

@@philrsummers the LA you do the primary schools for, Phil :) I'll email you a TeraTerm macro that dumps the port status into a text file. You run it against all switch stacks (I did it from a batch file) and can then open the text file in Notepad and search for "failed".

[@philrsummers]

@@AintBigAintClever yeah, I worked it out a few mins after posting that. :-) Been subscribed for quite a while and never twigged. It's a small world 😀

[@AintBigAintClever]

@@philrsummers have you seen Aruba's online store? Drill down into the model ranges and it's a bit Mother Hubbard's all of a sudden... buy.hpe.com/us/en/networking/switches/fixed-port-l3-managed-ethernet-switches/c/4172278

[@littellsam]

Thanks for the video, helped me recover my 6200F. Very much appreciated!

[@PuchMaxi]

Oh no, we have a shitload of these Aruba switches on our premises! Dang.

[@AintBigAintClever]

Better get them upgraded ASAP. I did about 100 stacks of them on Thursday night. All bar one were done through the web interface, with one done over TFTP instead due to a speed issue with the WAN link (you need a sustained 20Mbits/sec or thereabouts to get a 630MB firmware file uploaded through the web interface in the 5 minutes allowed).

[@patrut]

@@AintBigAintClever The 83xx switches are not affected, only the stacked member switches are affected and the second MM if you have chassis based switches. Standalone 6200 and 6300 are not affected

[@AintBigAintClever]

@@patrut good to know, it means "only" about 200-odd of our switches were susceptible.

[@BenMottram]

Lovely - just getting 16 6300s in School... I will make sure the RedCortex engineer updates as he goes. it seems that someone will be running around updating firmware in a hurry in the schools already victims of the "amazing" Aruba update project!

[@rezabeyraghdar2143]

thank you

[@lenovo8373]

my 2530 48g POE us freezing. only the power led is on., how to fix?

[@AintBigAintClever]

As far as I can see that should have a limited lifetime warranty. Raise a ticket with Aruba to replace it. www.arubanetworks.com/assets/support/warranty-coverage-quick-reference.pdf

[@rafmaits2831]

@@AintBigAintClever thanks, they send me a replacement:)