Bain & Company's Rob Markey on 'The Ultimate Question 2.0': Would Your Customers Recommend You?

[@sergeychumak4182]

Great perspective on NPS usage to improve customer service.

[@prabhur7714]

Very useful..something which is meaningful and easy to understand

[@aacesta]

I already see some "Employee Satisfaction Score" being used by some organisations I provide consulting for. As Richard Branson says: "my philosophy has always been, if you can put staff first, your customer second and shareholders third, effectively, in the end, the shareholders do well, the customers do better, and yourself are happy". I am currently doing the CVM training from Prof. Fader.

[@alsonmanyama6308]

very insightful, passionate.

[@edrodr]

Interisting interview...