Bank of America customer out $38K after falling victim to SIM swapping

[@BlessedBeMyDay]

These phone companies and banks need to be more accountable.

[@olakunle-dt5ed]

This has nothing to do with the bank. The phone company is at fault.

[@jlover2769]

Just Don't put everything in a phone

[@olakunle-dt5ed]

@@jlover2769 it has nothing to do with what’s on the phone. They actually took over the person’s SIM card.

[@shaggydawg5419]

@@olakunle-dt5ed both are at fault. B of A doesn't have other options except phone number as a second factor. They FORCE all customers to give them their phone number to have an online account. As usual, 2 incompetent companies make this scam possible.

[@zelgie3013]

@@jlover2769all financial institution uses phone as dual authentication

[@tymon3y]

Credit card numbers cannot be and isn’t verification for someone’s identity. Xfinity owes him that money. I would sue them.

[@ronaldoago-go5907]

I suspect he meant the last 4 of his SS number.

[@TonyNoCeilings]

I work for a company that works with Xfinity customers and we do use the last 4 of the payment card on file.

[@stacie6134]

​@TonyNoCeilings that's insane

[@SV-vx9ss]

@@TonyNoCeilings Anyone can get the last four digits of your credit card. Every time you make a payment or purchase with a credit card the last four digits is on the receipt. So anyone can see that if they get ahold of your receipt or get it from the trash. Not a good verification at all.

[@alaningram2373]

some companies actually do

[@iceescape]

He should sue Bank of America and Xfinity. They were both negligent in this case. And Bank of America even had the information that the money was transferred to a convicted fraudster. Makes you wonder if maybe they or their employees were in on this scam.

[@BigTroubleD]

A lot of the times the employees ARE in on it unfortunately

[@barbarakiewe2870]

Agree 100%. This is another case of a company putting the customer's privacy and security at risk for the sake of a technological "advancement" that provides no benefit to the customer. This eSIM technology may make things slightly more convenient for the company, but it's always at the customer's expense.

[@vonfloryanzia138]

BOA - Snake Pit.

[@angiebee3581]

This what I’m thinking

[@hugotorrado3948]

You're correct most likely is inside information coming out of the bank to hackers😮.

[@georgemonde8237]

X finity needs to pay him $38G

[@GNOBNX]

THAT PART!

[@AlexFromToronto]

Yessir. Most useless way to authenticate a customer to initiate such a drastic change.

[@KayDejaVu]

Why? They've used phone authentication before.

[@AlexFromToronto]

@ they aren’t using anything confidential to verify the person…. Last 4 digits of visa # is not a secret. It’s like verifying you with your street # and postal code and ok sure let’s go and change your phone number. While we’re at it let’s just change your mortgage payments too.

[@beentheredonethat814]

Bank of America should have NEVER allowed the transfer. Failure on so many levels, I hope this man is able to sue BofA and Comcast.

[@てくたく]

If you only need last four digits of your credit card number, then that cell phone carrier is an idiot.

[@Luckyduck10]

Or they are involved

[@Ye-tf9im]

@@Luckyduck10involved not that hard to find corruption at the company lol happens in third world countries a lot that’s how cartel able to control phone companies in other countries😊

[@marywiggins7411]

Well, then the bank sends a text with a code, but the SIM swapping 'artist' gets the code, BINGO ghost verified.

[@NottABlack]

Exactly, that's the part that I don't get, because the last four of your card number is basically on any receipt that you used to make payment with that card. His phone company is garbage.

[@Elementaldomain]

Actually, it would be in everyone’s best interest for carriers to deny transfers. Is it a huge hassle…Yes. But consumers should be able to individually opt out of a sim transfer option.

[@nloga-priya]

This guy does more to prevent and stop online scammers than the FBI. not only are you closing the way for scammers, but also educating the public and making them aware. Well done *VAULT GUARD EXPERT* .

[@saintrotheljudah2801]

The FBI only cares about Black male "Millionaire rappers & entertainers." They useless outside of that. They should be called the FBIBC [Federal Bureau of Investigating Black Celebrities.]

[@blueberryyogini]

Good job Austin G., and Team 10 news staff. This is an example of when mainstream news are actually helpful to people.

[@cstuartdc]

Wiring should be able to be turned on and off, frozen. Banks and politicians are stubborn on this. Consumers need to assert themselves. Also...we have a cybercrime rider on our homeowners. I think it's 22 dollars a year for 50k in coverage. This now needs to be universal

[@VB-lc4xz]

4 last numbers of the credit card?? They are on all the receipts! This needs to stop. Banks and phone companies need to take some responsibility!

[@truelife974]

It may be on a receipt, but you would be taking a major gamble assuming that those last four are connected to that cellphone account. Besides, you still have to know the cellphone number. The person mostly has more personal information than the last four digits of the credit card.

[@boines]

Just go into card company and tell them to change it ez. All my receipts show a huge random number now not linked to anything until you login card app to see lolol

[@sjohnson65456]

​@@boines what receipts? What do you mean?

[@Thy_Shrimper]

My thought exactly!!!

[@xocomaox]

​@@truelife974this would be so easy to get.. and try. Worst case, it's the wrong phone number or card and you try again..

[@danrodrigues3531]

I am curious to know why three transfers, each with a high dollar amount, were done without the bank raising any red flags from an account that wouldn't normally have this sort of activity.

[@douca1]

I wondered the same thing. Never liked B of A.

[@croftmire]

Especially in the middle of the night; that unusual time should be flagged.

[@johnnytran800]

Now a days, if they use 2FA all they do is send a confirmation text with a code.

[@AntJonez218]

​@@johnnytran800 they swapped his sim and got the phone which is how they got the code.

[@ThekimG313]

Bank of America is the worse bank. I have a feeling that it’s an inside job because they’ve been getting hacked for years ever since the pandemic

[@mavis959]

The bank did nothing for their client, the victim, except treat him like a criminal. The police "opened a file" and went to lunch, doing nothing. If it hadn't been for you, they all would have left the poor guy twisting in the wind. *You* did the job of the police & the bank. Thank you!

[@blueberryyogini]

Kudos to Austin G., and Team 10 news staff. This is a rare example of when mainstream news are actually helpful to people.

[@QuanPookie]

The phone company is 100% responsible. And that man in Sacramento needs a bit of street justice.

[@Xenomorphenia]

That man in Sacramento needs A LOT of street justice 😂😂

[@ElSantoPlomo]

What about the bank. Allowing you to drain it without physically being there in person

[@Ray-nl1rh]

totally agree

[@nixey738]

Sacramento = scumbags city Trying to use its diversity as a gateway to equality and opportunities but no one gets along. Everyone is in it for him or herself like a dog eat dog contest. The foreign losers use shady tactics to scam everyone but complain about fake discrimination still. Every culture keeps it to themselves like tribal hood block.

[@icu4life240]

​@ElSantoPlomo yes it is the law that any transaction over 500 dollars is to be made in person with state issued id. The bank is totally responsible for allowing these transactions to go through

[@invisiblue3212]

Pl3ase stay on top of this story! We need updates on the progress of the case!

[@legalwitch]

The story isn't allowed on x or Meta, just here and on Pinterest.

[@truthserum6672]

Why zombie, the people doing it are white just like you. Maybe done by Asian, African or India. But either way white people did it no matter how you splice it up😂

[@Mike-01234]

This isn't new just search internet for "sim swapping" same story happens all the time.

[@DocMcGuiggens]

❤

[@DeeperLawsInTheMultiverse]

Never store treasures on earth.

[@wandawalkertruth]

This is extremely sad because this happened to me because the Bank of America an AT&T, January 2020. I filed the proper complaints and I let their fraud department know what to do to stop this from happening to other customers. Four years later this is still going on and now it's news now it's news. No this is negligence on Bank of America's part

[@johnhoog8279]

Victims' first mistake was using Bank of America, they are just as bad as Wells Fargo.

[@mskagome118]

I despise Bank of America with a burning passion. My heart really goes out to this guy. Nobody should do business with Bank of America. They are horrible. They should have flagged it as suspicious, especially considering it’s not normal spending habits for him. They didn’t prioritize him as a customer until he went to the news. I also blame more Xfinity. They need a better security system. They allowed the scammer to change the information over to theirs in order to receive the verification code from the bank.

[@spicyirwin5835]

Me too! So many stories of their fraud yet ppl trust them with their $$.

[@julielindsey6984]

I share you sentiment deeply about Bank of America.... should be put out of business.... very unprofessional uncaring uninformed staff. So, the receipt shows it was transferred to another bank with someone else's name and Bank of America says it was a legit transaction. I don't even think they did any investigation. People should protest & stay away from Bank of America.

[@nonplusultra-c7g]

when my friend opened an account with BA he said he started getting letters from creditors left and right . BA is in the scam business.

[@donnarupert4926]

Bank of America is so crooked!!! His phone company is at fault!! They changed his service, they did receive proper identification!! A credit card isn’t an ID, social security is an ID, the last four numbers. Not last four if a credit card!!!! Boycott Xfinity!!!

[@thenumber1stunna69]

@@spicyirwin5835Seriously! I had Bank of America as a teenager and swapped because they would take 0.50 cents out of my checkings charging me to hold my money was sketch

[@danrich6448]

To avoid SIM swaps, email your phone provider and request that any account changes or SIM replacements can only be done in person, at a store, with photo ID. No exceptions.

[@Mr_Kartier]

Still won't work they will make a fake Id and walk in and change things inside the store once they pass the security questions

[@MaxPower-11]

Many people use what are called MVNO wireless carriers which don’t have any physical locations. The correct solution is simply to ask the phone carrier to set up an account protection PIN on the account.

[@Elementaldomain]

@@MaxPower-11plus, what about people in rural communities? None of the phone carriers out here have physical locations in town 😂

[@AntJonez218]

​@@Elementaldomain what's so funny bout this

[@Elementaldomain]

@@AntJonez218 Danrich casually threw out the remark that we should go down to our phone store in person and I replied it’s a rural town, we don’t have local “anything”. So I laughed because he is obviously a city person.

[@jaywholoveseveryone1721]

You can name the thief along with his charges since that knowledge is public. Stop protecting the thieves!

[@kevincourtney7312]

The ACLU fights for the right to privacy for criminals.

[@Robbie-mw5uu]

if news media stopped protecting criminal identities, a lot more justice would be done immediately

[@robertnewbern4554]

They are protecting themselves from getting sued.

[@jaywholoveseveryone1721]

@@robertnewbern4554 The names were already known. No suits in this one.

[@TY.HDLife]

Hold phone companies liable

[@Bruce_LeRoyy]

You can't there is a reason why big companies out source their customer service lol...... The best option is for people to safe guard themselves learn ways to be secure online, if you can't then keep writing checks and use cash only!

[@ChristinaDivine8888]

yes they are in on it, but its the people working at the companies that is untrustworty. They have done that to me for the longest!

[@Benito722]

It was xfiniti I wonder if that had anything to do with it?

[@micheledavis9280]

Someone did it me. Whomever changed my password to email account and my checking account! I did get all my money back ! It took about 6mths to get it all back. It sucked and a very bad harshship for me!

[@RETUSAF1995]

@@Bruce_LeRoyy phone provider is in on it.

[@mildredpierce4506]

I have never heard of using the last four digits of a credit card for verification

[@BeautyLoves88]

yeah, usually they make you confirm identity w a one-time code they text or email to a number on file

[@philly5735]

Me either. Bank of America is garbage

[@Chihuahua-chica]

maybe an inside job with xfinity

[@legalwitch]

Maybe the Treasury Department should seize it for a truly secure US National Bank.

[@A42yearoldARAB]

@@philly5735 this was xfinity using the method which does not surprise me. BA sent him a text which went to the bad guy because of Xfinity.

[@Joe-Victory]

Your content is awesome, and seeing someone who has 8.9k customers, and do something good for people who has less, makes *VAULT GUARD EXPERT* just feel so happy in side. I am glad someone like you could do something so kind for people who don't have as much.

[@rosemaryjames8731]

thank you

[@peterjhpark4782]

The fact that they KNOW who did the crime and still REFUSE to dox him tells you what a joke of a justice system we have.

[@Lazy_Fish_Keeper]

If the news (the only ones taking it seriously) release the person's name, they could potentially jeopardize **ever** having him held accountable

[@Ontheroxxwithsalt]

My taxes were filed by someone and they slipped up and said the street name of the thief and when I asked them to repeat it they pretended they never said it. It was an odd street name and I looked it up and it was a mile from the Mexico border. I later spoke to another IRS agent and she said tax theft is a huge industry S of the Border and the US government does not pursue the thieves. They just put money aside to pay out to victims and the thieves go about their business with no consequence. The cherry on top? It takes SIX MONTHS to recover your own tax rebate when stolen. So you get robbed once by thieves and again by the US government and the government condones all of it. In the past few years they've finally changed the number of tax rebates to one person from unlimited to a lower number. People used to file HUNDREDS upon HUNDREDS of stolen rebates.

[@Robbie-mw5uu]

crooks protect their own

[@doubleoseven273]

Sue the cell phone carrier they should have requested more than last 4 of credit card to transfer numbers

[@Ivanblock757]

Spectrum requires a 4 digit code and they also sent a text to the phone with a confirmation #....

[@rjm2024]

@@Ivanblock757 yes, they do. I have Spectrum myself. I just checked the app to see if I had a pin setup. Very easy to manage right at my fingertips and for $10 a month it’s hard to beat.

[@Sam-ci8bp]

@@Ivanblock757 yeah, I’ve never heard of not requiring a pin or more information and verification.

[@sws212]

@@Ivanblock757 They called to transfer the phone # to that secondary device. The scammer probably just made some bs about the original phone not working.

[@chillestofthemall]

@@Ivanblock757 what an obvious simple solution

[@Qu3ued]

Love how the depiction of hackers are always these shady characters in dark rooms when in actuality it’s some guy named Sam in a well lit room eating snacks

[@Robbie-mw5uu]

usual suspects

[@ChopsticksDIYGarden]

$38K in the checking account to help his mom? Wow, amazing man. Hope he'll get his money back.

[@sheilam.4538]

was thinking the same!

[@duckling4393]

Only needed the last 4 digits of his credit card number for verification??????

[@brookroberson6084]

Don't believe that

[@Tad-For-Global-Peace]

I know right. Do you remember that recent Social Security data breach that happened last year? Where all of our information, millions of us, have been put on the dark web.. I would go to a credit card Agencies and freeze on all three agencies and put a fraud alert as well. Please go visit the FCC or is it the FTC website and read about it?

[@MikeyLikesIt89]

@@brookroberson6084it’s true, I have the same company

[@GNOBNX]

WOW! As the owner of the account he probably would’ve had to disclose his grandmother’s maiden name from 8 generations ago.🤦🏽‍♂️

[@fatonyalmitchell3281]

That plus public record ⏺️ all you n😢

[@AndreyMursaliev]

One of the all-time greatest Scam alert vids! You, sir, are not just a National Treasure, you're an INTERNATIONAL Treasure! The whole law-abiding world should be trying to find a way to get in touch with you just to send you a little donation and say thank you for working so hard at watching out for our interests. *VAULT GUARD EXPERT* I hope you enjoy putting your recovery's work together as much as most of us enjoy watching you do it. thanks man

[@mamatrain100]

Banks are negligent in this scam. Phone providers are negligent.

[@drewschumann1]

Complicit

[@cushselassie8905]

🔥🔥🔥 THE COMPANIES... are directly involved, that's why they were able to steal that amount of money from this man... THE phone company...employees are involved... And the person at the bank who authorized the transfer... it's a Ponzi scheme!!! JUDGEMENT SELAH 🔥🔥🔥

[@ForeverMPH]

The justice system is also negligent since the criminal should be in jail with all of those convictions and not living free to scam others.

[@maderastuff]

Work for a bank. Its disgusting how they take no responsibility for their own reps mucking up transactions or being diligent. Really shocking how a lot of representatives don't stay vigilant.

[@CrimsonTide19375]

Bank has nothing to do with it

[@KarenWendt-k3w]

Sending much love to you, Mr. Chan. We are all praying you are reimbursed soon! ❤

[@Zerpersande]

Praying? That helps about the same amount as going outside and talking to a tree.

[@lowerastral1963]

Well, since the United States criminal banking system IS [the] "Federal???" Reserve, and since they literally print hundreds if not thousands of pallets of bricks of money, and then fly those pallets of fiat currency to places such as Afghanistan, Pakistan, Iraq, Israel, Egypt, and other nations and nation-states that are servants to the United States, there's no reason why they can't pay back all these people who are being ripped-off by online criminals. Honestly, it's no skin off the banking industry's teeth. They're the biggest criminals on the planet.

[@JesusistheonetrueGod]

To whom do you pray?

[@KarenWendt-k3w]

@@Zerpersande Yes, that is the same. You can talk to the tree. 🙏

[@KarenWendt-k3w]

@@JesusistheonetrueGod I don't identify with any one religion, because I believe God is all inclusive. But I am happy to listen to, and pray to, any messenger of God, and that would include Jesus.

[@chipsafan1]

how has this guy with 35 felonies for fraud not already been charged??

[@hamiltheo]

It's California.

[@iamthat787]

It's a pro-criminal state.

[@RETUSAF1995]

Sue phone provider, they must pay him $38,000.

[@dangfd551]

Bank’s fault.

[@ibabymomx3]

Definitely sue phone & the bank

[@mlong9475]

Should be even more than that. $38k is just for what was stolen + Emotional Distress, etc...... Lawyers would know the rest.

[@truelife974]

The cellphone company is not responsible for his information being compromised. They have an obligation to provide solutions to their customers in the event of certain circumstances. This may include transferring services to another device.

[@reelrocknrolla4251]

Sue for a million

[@UnknownPerson-ub8ox]

This kind of stuff needs to be in person period. Your ID is not your credit card numbers.

[@firenze5555]

Completely agree!

[@kimyoung3484]

👍👍👍👍

[@X3000Chan]

Your credit card numbers, ESPECIALLY the last 4 digits can SO EASILY be stolen. That is no kind of authentication and authorization.

[@blueberryyogini]

Good job Austin G., and Team 10 news staff. This is an example of when mainstream news are actually helpful to people.

[@merec3627]

Bank wires that exceed 10% of the value of the bank account should require the account holder to go to a branch in person.

[@jamescole3152]

Nope. Many bankes today are online only and out of state. Or else you are getting 0% interest rates.

[@ericdwhitmorec]

True, but is that at all times, because what if you just transfer out 9.99% a day untill it's gone?

[@effervescent_smegma-s1w]

10% is too low. Should be 25% or $10k. Whichever is lower.

[@superchargedhelium956]

No, that would be a massive pain if you are out of the country. But there should be a much stronger verification process, maybe even involving biometrics.

[@busterhoodstar6598]

Get an attorney. This is a slam dunk. The problem should be rectified as soon as he contacts the cell phone carrier.

[@legalwitch]

Yeah like the FL Esq. Pam Bondi soon to be US Atty Gen who thinks anyone opposing Israel should be deported.

[@Crupett-c3c]

And make them pay all costs.

[@lizhall2961]

It is the bank's problem for not verifying the large amount of transfer.

[@truelife974]

Xfinity had nothing to do with it. Unfortunately for him, it was easy for the culprit to get around security measures because they already had so much of his personal information. They only reached out to Xfinity because it appears on his transactions and he used that card to pay his bill. It could have been any phone carrier.

[@projectrings7066]

The carrier will just have their counsel delay the proceedings so many times that the victims legal bills will get to 100k+ real fast and he will have to risk not winning the case and having to pay all of the legal fees.

[@LiesureSuitLarry]

Chan has a case against Comcast. Every time I get a new phone and move my eSIM, I have to have both old and new phone with me, I need to get a code on the old phone to plug into the new phone and only then will the number transfer over. That’s not perfect, for sure but it’s “something”. Comcast just swapping the number tells me the customer service rep at comcast was in on it.

[@jansmith8048]

I’m sick of these scammers

[@Luraseven504]

You and me both.Every time you look around it's a breach 🤦

[@damham5689]

If he was a footballs star, a famous celebrity or a billionaire the police would be aggressively investigating tue case, and the bank would have made him whole. But he isnt so the 2 tier system doesnt care.

[@Rhaspun]

Yes. The bank will do more if you have a large amount of money in your accounts with any bank. At least a seven figure amount.

[@JonnoPlays]

Get a PIN on your phone account. It's easy to setup you just call your phone company and request to have a pin put on the account. Whenever you call then you will be asked for this pin number in order to speak with an agent. This service is free and everyone should take advantage of it!

[@theintellectualcreole]

The last 4 of a credit card number is not verification for identity.

[@cnccarving]

use to be asking adress and ss# last 4 digit never heard bank account or creditcard numbers for verification this stupidity must be property of Iphones

[@theintellectualcreole]

@ no, whoever that representative was is stupid.

[@RONALD......]

Ikr.. heck I even know his last 4 of his cc and I never even met him before 😂

[@Windows12Enterprise]

Not going to the physical store isn't verification as well

[@Ladeeluc7]

Last 4 of credit card is the only thing needed! That is crazy!!! Anyone could have that information!! Xfinity needs to be ashamed of themselves. Sue Xfinity!!

[@krimsonedit3272]

RIGHT , YOU CAN GET THAT FROM A GAS STATION RECEIPT, THAT IS SO STUPID

[@truelife974]

Anyone can't just have that information. They still had to have knowledge of his account with Xfinity and the phone number. You wouldn't get that information from a random receipt.

[@Rhaspun]

Yes. With the hacks and downloading of information from different companies. Our information is out there. If a hacker randomly chooses some one to target they might figure out a way getting around certain security measures. But in this case the hack knew what to say to the phone company rep to get the information he needed to continue his digging into the account of this victim. I make it a happen to check the passwords of the banks and credit unions on a regular basis. I do it for my cell phone provider just because I have so much information in my cell phone.

[@twittertwice]

The last four numbers of your credit card is what is shown in any public manner/and should never be used as identity verification! it is what is published by companies to show you paid by credit card/you lose a receipt, it can have last four numbers of your credit card on it!

[@X3000Chan]

THANK YOU for getting involved and looking the criminal up and trying to help the victim. Good on you guys. Bank of America would have completely dropped it if it weren’t for you’re intervention that put them properly in a bad light on the news, so THANK YOU!

[@Themanisred]

They better give that man's money back!!!! Greedy ass bank.

[@freespeech.7254]

Banks are thiefs

[@Freeworld856]

The phone company should be the one on the hook for this since they allowed the transfer of the sims card to another device.

[@oedhelsetren]

Bank didn't do anything wrong so I don't know why you think they're responsible. He should be suing the phone company.

[@Official-Comments]

@@oedhelsetrenThe bank didn’t flag the transaction as fraud. The banks also still only allow 2FA via sms, which is a massive security risk, as we can see here. It’s well known within the tech industry that 2FA via sms is not secure. The carriers are negligent because they’ve done nothing to stop anyone basically pretending to be you, from changing your SIM card.

[@bobroberts2371]

Could you be VERY SPECIFIC as to what the bank did wrong and how the bank could have prevented this?

[@55hivealive3]

35 fraud charges, and yet he was free to roam amongst us and cause so much chaos and frustration on the poor hapless consumer

[@ryanyi6753]

The fraudster should be in behind bars. I'm glad we're gonna have a new POTUS in the White House to clean up the mess we're in.

[@jamievaughn1485]

Three strike rule should be in play for all criminals. That dude should have be in prison years ago.

[@GeneralTso-x2q]

It's CA. Three strikes and..... you get 3,000 more chances. Dems love and protect criminals.

[@edolinaoconnor4365]

What are talking about a felon is about to get the nuclear codes and access to nuclear weapons!

[@4touchdowns1game29]

​@@edolinaoconnor4365 oh look a lunatic liberal. remember when kamala harris lost the election then ditched her staff o ky to show up drunk on national tv.

[@pauldeanda4985]

It sounds more like it was an inside job by a bank employee. How in hell can they allow someone to get into a bank account with the last four digits if a credit card?

[@Lp0tr33]

If you save your username and password on your app on your phone.

[@audreyplaysnice2086]

my bank wouldn't even let me send $1000 on zelle without an interrogation. i got the impression they were making sure i wasn't sending to a scammer.

[@peacehappyb237]

Right!

[@yaadythommo5548]

Although irritating, that's a good layer of protection.

[@RONALD......]

Yep.. i spent 3600 for remodeling, my bank texted my phone and was in the process of cutting off my account if I didn't respond with the proper responses..

[@LisaBowers]

If I'm on the Fandango app buying more than six $5 movies (in a short period of time), I get a text from the bank wanting me to verify it's me, or they'll cut off my card.

[@namsyl2093]

Bank of America would not allow me transfer more than $3,500 a day.

[@JackF0372]

Xfinity & BofA need to be accountable, especially Xfinity. Why are the police dragging their feet on moving in to get that suspect. Seems the news crew is more competent than the police.

[@legalwitch]

I agree with you and subscribed.

[@cnccarving]

police could locate the phone within minutes if criminals havent had right for privacy so police is banned from hunting down criminals

[@CharlotteCarMoments]

I'm sure they were like "My phone broke, I got a new one". What cell phone companies should do is to call/text the phone number in question. If the owner of the phone answers to say they never requested a port, then they know it is a scam.

[@newguyguy2578]

Bank of America needs to refund his money asap!!

[@yummm8775]

Why? It's not the bank's fault that victim's phone ID got stolen. Blame the phone company, not the bank!

[@newguyguy2578]

@yummm8775 banks are insured for this exact thing. ! They got proof of the fraud, so it's on them to reimburse their customers. Banks can go after the phone company for robbing them.

[@jaymedia3951]

​@@yummm8775Should have been more secure measures in place for the 3 wire transfers.

[@andsoitbegins464]

​@@yummm8775 Wrong! The huge money transfers in the middle of the night should have raised major red flags, and the customer should have been contacted to verify he was in fact initiating the transfers.

[@muddobber6863]

​​@@yummm8775It's their fault for using SMS as a "security" measure. They don't even offer authenticator apps as 2FA. BOA offers hardware based 2FA but it only works through browsers and can be bypassed by SMS.

[@burtcooper612]

Gangsters working at the bank.

[@RabbitWatchShop]

And at cellular providers. A lot of employees have rogue intentions upon getting hired

[@DaftVoyage]

There ya go!

[@truelife974]

​@@RabbitWatchShopnot so much the cellphone company in this situation.

[@RabbitWatchShop]

@@truelife974 there’s always one of you in the comments that can’t read between the lines, or just wanna argue. Media has to spoon feed you everything.

[@quaithom3138]

@@RabbitWatchShop Get over yourself! If you know what a "lot of employees intentions are" you must be one of them.

[@thenathanielhardyproject8675]

The telephone company is responsible for this!

[@FkBdn]

BOA/WellsFargo the worst banks ever. File a claim with FDIC, FTC, California AG. Then I would send invoices to the phone company, BOA & WF for my time @ $225.00 an hour until my funds were returned for the time associated in having to do their jobs. 🖕🏼

[@itsmelaura1533]

Good idea! I agree with filing claims since that is their purpose, plus I bet it would get more activity on stopping this person who has been charged so many times yet apparently still at large to perpetrate more crimes. Do you suppose he is using his own prison cellphone to commit his crimes? If so, another reason why criminals should not have free access to cellphones while incarcerated!

[@Tad-For-Global-Peace]

With Trump takes over all of these agencies. They are not gonna be pro consumer. right now, the FTC has a lot of information on there as well as a CDC and the FDA, but all that important information is going to be gone when Trump takes over because Trump is a very anti-regulation politician, and if you Google “Trump will dismantle Biden’s consumer protection laws” you will see what I mean . 1. No Medical Surprises Act, 2. FTC’s final “click-to-cancel” rule that requires sellers to make it as easy for consumers to cancel their enrollment as it was to sign up. If Trump doesn’t cancel this when he takes over, the final rule’s provisions will go into effect 180 days after it is published in the Federal Register. 3. The Biden’s Dept of Transportation (DOT) rule requiring airlines to promptly provide passengers with automatic cash refunds when owed, makes it easy for passengers to get refunds when airlines cancel/ change flights, delay their checked bags, or fail to provide the extra services they purchased. 4. Rule removing medical debt from credit reports 5. Act stopping credit card companies from charging customers late fees higher than $8. Unfortunately a republican federal judge appointed by Trump blocked it. 6. Etc..

[@bryceclark8985]

This is the way

[@Jack-vt6cw]

They're crimminals

[@Bob1332s]

Lmao this didn’t work right. Can just tell from your grammar.

[@chauc1781]

I don’t know why people still use Bank of America .

[@MoonDog991]

Yeah people should use First Republic Bank, or Silicon Valley Bank, or Signature Bank. Oh, wait ...

[@davidwright873]

So many other more viable choices.

[@jogmas12]

Well there’s Hells Fargo, oh wait!

[@LendMe-v4e]

Yeah boa suckkkkss azzzzzzz

[@brookroberson6084]

I've been with Bank of America for over 20 years now and I've never had any problems with them. When they encourage you to use three-way verification you need to get on it. They offer it take the time to utilize it ✌️

[@AnastasiaUskova-p9p]

He really took the time to demonstrate it carefully and the alternative methods he provided are invaluable. Clear and concise as I like it. *VAULT GUARD EXPERT* keep up the good work

[@Rarabird.747]

They do nothing about this because..they all in on it.

[@sterlinggrier734]

Somebody at the Bank is helping the scammers

[@Lauratalksofter]

Exactly!

[@leok7193]

And your evidence is...? The amount of stupid on the net is absurd. That's how you get Trump

[@crystinamarie1]

I was just thinking that. BOA is hella sketchy.

[@Sam-ci8bp]

@@leok7193💯 Starts with you.

[@yummm8775]

You mean, someone from the phone company. Please follow along... and keep your focus on the real culprit, Xfinity.

[@Anastasiaanastywa]

Your videos are very educational, I wish all the elderly saw it. Thank you very much for the time and effort you dedicated to it. every minute you spend with them is one minute less than they lose stealing from an innocent victim. *VAULT GUARD EXPERT* enjoy the rest of your day and I look forward to the next video

[@cassball7]

I have a credit union and they send me fraud messages for everything. I live in NY and I was visiting California. The credit union was aware for a few days my purchases were in California. So when a charge was made in NY they sent me a fraud alert and shit my card down. If i leave the country I have to call them or I won’t be able to use my card. When I call they ask all sorts of questions to verify it’s me. Initially I was annoyed but seeing this makes me grateful!

[@Gabster1990]

Same.

[@rjm2024]

Great idea! Good thinking. I also put a freeze on my credit reporting (it’s free) with all 3 credit bureaus in case someone tries to steal my identity. Can’t be careful enough in this day and age.

[@moiaddy1]

That's because you use a credit union. I do as well and they do the same with me. I was in another state taking care of a family member, had notified them which state and how long I would be there. I went to a post office and tried to use my debit and they shut that card down in a heartbeat! The transaction was stopped. I had to call my credit union, they had to call visa, codes and passwords had to be provided, took 45 minutes to get my card reactivated but it was worth it to be safe. My kiddo has a credit card that is a very low limit that is the only card they use at gas pumps because of card skimmers being so prevalent in their area.

[@moiaddy1]

@@rjm2024 how do you do that?

[@rjm2024]

@@moiaddy1 got to each agencies website. Transunion, Experian and Equifax and you’ll see options to freeze credit. You’ll have to setup an account with an email addy. I use a junk email but it may give an option to have notifications sent to your texts, I don’t remember. It’s worth the 20 minutes spent setting up with the frequency of data breeches these days. ✌️

[@ShellyBomb]

😱 ~ What in the H*LL?!? Where's the responsibility with the cell phone service providers & the banks?!? 🤯

[@ShG2022]

I think the bank and tbe phone service employees are also involved.

[@damham5689]

The whole system is set up to protect corporations and banks.

[@Fordgroup00]

Inside job

[@girlbrittneygirl]

Bank Of America won’t take responsibility especially if they claim the transaction was verified. However if the someone is claiming their account was hacked and they didn’t authorization to wire money that should a red flag to the bank. He said he’s never that account wire money. Bank of America shouldn’t reimburse him I’ve been scammed with gift cards.

[@ShellyBomb]

@girlbrittneygirl 🫡 "Bank of America shouldn't reimburse him." WTF?!?

[@BigFatty3819]

I'm a Police officer and I'm tired of taking these reports where people are scammed anywhere from 100 to seriously $50,000. It's quite unfortunate tho, Grind Techiei Seriously thank you for flagging down these swindlers. You make me want to spend my next 10 years learning how to do this’

[@bigbadbubba099]

The felon who got the money has 35 previous cases for the same crime but is out with a computer to keep doing it. The courts are also negligent in letting him go time and time again with no oversight 😢

[@mb5ggX2SyFMM]

Because he's in California.

[@awnzotheman]

Yeah, it's sucks for law abiding citizens. You work hard and get scammed by low life criminals who are constantly let go by the government justice system you pay with tax dollars. While at the same time, the phone company and bank you invest your money into doesn't want to help you solve the case because it's easier for them to just close the case, call it a loss, so they don't have to pay you.

[@bigbadbubba099]

@awnzotheman Yes and Utility cos.and banks are the worst. Smh

[@pattys7003]

The last 4 digits of a credit card is no verification. Xfinity sounds like some kind of crack provider and should be investigated for their liability.

[@Chihuahua-chica]

maybe an inside job with xfinity

[@MaxPower-11]

I believe there is a Federal regulation that requires phone carriers to offer a PIN protection option. But it’s only an option. The customer has to ask for it to be set. That said, using the last four of the credit card for authentication is indeed ridiculous as it is not any sort of secret info.

[@NottABlack]

It's crazy to me that any company would use the last four of your card number to verify, because those last four digits are on any receipt that you received from making payment from that card. Most companies use a security pin, security questions, or even your social, in all my years I have never heard of a company using the last four of your card unless it was a retailer trying to do a refund

[@truelife974]

F.Y.I. Xfinity, like most service providers, allows you to save cards and bank information for future payments. Therefore, knowing the last four digits of a card on file could prove it's you. In fact, many carriers charge a fee to change and transfer phone numbers. So if someone is able to say, "just use card ending in 1234 on my account to pay the fee", they will definitely assume that person is the owner of the account.

[@QuanPookie]

That’s why Verizon is superior. They require a code word.

[@Yakelin-Zayas]

extremely useful information. He really took the time to demonstrate it carefully and the alternative methods he provided are invaluable. Clear and concise as I like it. *VAULT GUARD EXPERT* Keep up the good work

[@JD-cd5sq]

In the UK bank customers are reimbursed when scammed by SIM-swapping.

[@moumoun7]

Decent people and companies. Not just corporate greed and you’re on your own mentality.

[@kaizentruth8098]

In America it is supposed to be the same there is a 250k limit on insurance per account and he is way below that.

[@Misaka-gt5yj]

@@kaizentruth8098 FDIC doesn't protect scams and fraud. The FDIC primarily insures deposits in banks and savings institutions, protecting depositors in case of bank failures. S

[@dattatrayalimaye2756]

if you need a new, one needs to visit a store in India, they verify your biometrics before issuing - the reason being many terrorists got hold of fake sims to operate and exchange messages - bearing unauthorised sim or exchanging sim is a crime too P.S biometrics is usually fingerprints or sometimes retina scan stored in a government database, the phone companies don't have that data

[@j.g.t7006]

This is inside the job 🤦‍♀️

[@rjm2024]

Most likely. My brother has worked security in the banking industry for 25 years and said they do catch corrupt individuals giving personal information, so it does happen.

[@malcriadamedina5358]

exactly, how curious that these thieves target people with money and never get those who have $15 in their account. I said its someone that know him or like you said inside job from the phone company.

[@akennext]

Yes, I remember reading another article a couple years ago about people applying for and getting hired at mobile carrier companies and then they help sim swap for the guys they're working for on the outside.

[@leok7193]

Wow, yeah let's make up theories with 0 evidence or common sense 🤦‍♂️

[@rjm2024]

@@leok7193 yeah, let’s troll around and make dumb, condescending remarks too. Gotcha 🤡

[@MrLenoir99]

Life is much too easy for scammers where you speak from. In Europe, in order to obtain a new SIM you need to go to a desk of the operator and show an ID plus a copy of the report of SIM loss you will have made to the police (where your identity will have been also checked, of course).

[@thehunterx1973]

None of these big companies ever do the right thing until it hits the news then suddenly the issue is reopen or get their refunds

[@fakapikopikomardito980]

Screw BANK OF AMERICA

[@legalwitch]

Should be seized by the Treasury and in a free US, Walt Disney World should be seized by the Military, ousting Paypal Mafia Peter Thiel from the Army and made into a National Park in honor of US artist Walter Elias Disney.

[@jahbloomie]

I figured out that B of A was unfair to consumers about 25 years ago, so I quit banking with them. It’s easy to pay your PR department to say you prioritize customer care. They don’t. At least not in my experience.

[@pat4005]

Isn't his money, when in a bank, FDIC insured up to at least $100,000?

[@jblue705]

That is ONLY FOR WHEN A BANK FAILS. FDIC insurance does not cover scams.

[@misutasutanto6312]

250,000

[@Valleygirl4lifeCreations]

@@jblue705wow!! SMH

[@vicunaleather6992]

Nah if it ain't a credit card you not getting it back

[@user-ux8hg8bk3e]

​@@jblue705You are covered with fraud also.

[@reenh462]

This is so scary omg. If i were him i would sue the phone company and the bank.

[@inverse2]

The detective assigned to the case will do their bare minimum to solve the case.

[@Wooster77]

The bank is liable.

[@Tad-For-Global-Peace]

Could be an inside job at the carrier as well. Don’t forget, there was a major data breach with everyone Social Security was put on the dark web, please see the FTC website for more information

[@lesamponsah8970]

How?

[@dangfd551]

@@lesamponsah8970they were the ones who authorized the fraudulent transaction and distributed the funds.

[@malcriadamedina5358]

@@lesamponsah8970 authorizing three transfer without any sort of waiting period or verification from owner

[@dangfd551]

@@Wooster77 they are responsible regardless of what information they deemed acceptable.

[@Robgeee]

This is why I don’t believe in E-sim. It’s sad how the U.S is the only one that the newest iPhones are only E-Sim. When purchasing a new iPhone id rather purchase it in a different country where they sell the newest iPhones with physical SIM card trays.

[@GamerGee]

China makes dual sim but China bans FaceTime audio

[@cmh0223]

This happened with physical SIM cards, too. You only needed a spare unactivated SIM and perform the same scam with a customer service agent.

[@tomtom1541]

You can still transfer back and forth between esim and physical sim at any time.

[@thebootielover]

@@tomtom1541 not true. I have a Iphone 15 no sim tray.

[@xxxxxxxxx3944]

You can do that by claiming you lost your phone. But my carrier needs you to be physically present to show photo id (current passport or driver's licence ) with details matching what they have on record. So crazy that they do this without verifying identity. ​@@cmh0223

[@alvinjohnson2402]

There should be a "class action lawsuit" against the (National Database Company) that got hacked 4 months ago. 7 billion names, ss#, addresses etc were hacked.

[@chewie94116]

This is because someone at the cell phone provider had an inside person (working at the cell phone company) switching the sim card and phones. The employee knew exactly who they were targeting and the cell phone company will not take responsibility. The employee should be revealed and arrested for grand theft! These are electronic transactions. You can not transfer a sim card without leaving a trail- The employee who did it and the criminal who have the victim's sim card. Complete BS that the cell phone company pretend they have no idea.

[@windturbinesyndrome1067]

And customers need to not keep large suns in checking accounts as a rule. My friend had his entire house sale amount in a checking acct and the acct was hacked and his entire amount was transferred to San Jose CA and the bank would do nothing.

[@evelynmahoney3569]

Two-factor identity verification is a pain in the ass & it obviously does NOT protect you like it's supposed to.

[@CarRamRod-i9o]

You obviously have no idea what you're talking about.

[@Official-Comments]

@@CarRamRod-i9o 2FA via sms is absolutely not secure. Case in point this incident and there are many like this.

[@tempusername-l5d]

​​@@Official-Commentsevery 2 factor authentication system that I know requires an email and a phone. So how did the crooks get access to his email account? In all likelihood, he had single authentication. And I have never heard of a phone company requiring the last 4 digits of a credit card as authentication.... that literally makes no sense as credit card numbers change. I suspect that he made his password or pin for his phone company the same as the last 4 number of his credit card.

[@dangfd551]

Every additional point of authentication is inherently also an additional point of vulnerability. 2FA like sms when handled like the video is sometimes a backdoor that can make it easier for an attacker to get in as opposed to more difficult. Some companies give more weight to the 2FA method than anything else, like it’s a master key. Not giving equal priority to confirming account details, being in the right location, backup emails, accessing from a known device, answering security questions, screening with additional authenticators, etc.

[@tomtom1541]

Well if your ID gets leaked online in the data leaks then yeah it won't protect you. Cause the scammers will get in using your details for 2FA.

[@hubertvecht7255]

Reporter can’t afford socks 😂😂😂😂😂

[@motleyassortment5512]

Cellular phone companies need to change policy, if you need to do any transaction then have customer do it at a local brick and mortar store; not over phone. You need to see customer in person. Over phone, could be scam artists from out of country like INDIA, NIGERIA, etc.

[@olakunle-dt5ed]

Yes. In some countries they use your photo as an added way to identify you.

[@LoveLee-jz1tj]

I 100% agree. I think banking should also been done IN PERSON. I am dealing with ID theft myself.

[@feefee2]

Yea. BOA sucks. Some1 opened up a BOA account in my name strictly online. Im like wtf?

[@pilarq7886]

Sidewalk shiiting countries

[@MaxPower-11]

Unfortunately, this is not a workable solution as many virtual phone providers don’t have physical locations, besides it being inconvenient. However, what you suggest isn’t actually required. What’s needed is simply for wireless phone customers to set up a PIN on their account which is an account protection feature the phone carriers have to offer by federal regulation. Unfortunately, setting up the PIN is not mandatory. The customer has to ask for it.

[@RaZhanBreonna]

It’s a special in h*ll for people like that! What in the world, that is soo freaking wicked!

[@principledthoughts9506]

I will NEVER EVERRRRRRRRRRRRRR do ANY kind of business with bank of america after this. Not ever. Thank you for this!!!

[@Jacksonville5]

I hate the idea of having an e-sim. I hate that apple has made eSIM a norm. Apple needs to take accountability.

[@LIVEFRMNYC]

E-sim has nothing to do with this scam. They been doing this with physical sims and even phones with CMDA.

[@vh8584]

I worked fraud for ten years. This isn’t a new scam, it’s just coming back around. Put a password with your phone carrier tell them there should NEVER be any action in your phone without the password. Make sure the password is not related to you bank account or any social media platform. This password should not be related to family names or birthdates

[@effervescent_smegma-s1w]

Doesn't matter. The scammers show up in person at the store with a fake ID.

[@mb5612]

He needs to sue BOA! They are an accomplice in this crime! 😡

[@kassies2832]

This poor man. I feel so bad for him

[@canubeleiveit]

How does this even happen? I have all notifications turned on with any financial institution for anything over 10 dollars!!!!

[@joegardner5386]

You need to call your cell carrier and add a security PIN to your account so if someone tries to switch your eSIM they won’t be able to without your PIN #

[@feefee2]

Was this done with an online bank account? Im lost on how they got his bank and info

[@thewebdiva5903]

@@feefee2once they’re in your phone they have access to all the bank accounts and credit cards you have in your phone.

[@Elementaldomain]

There is a time lag. I have U.S. bank. I don’t get emails until 9am on transfers, etc. But yet, if I check the website at 4am, it’s already there. Don’t ever put complete trust in a bank.

[@dwaynejones1555]

I do mine for transactions over .01 cent because fraudsters will probe accounts well under that. Lesson learned.

[@Mike232-j2p]

A crooked employee could sell and give out that kind of information

[@cabezitadealgodon]

Since WHEN is the last 4 digits of a credit card used to verify security questions? Give me a fucking break! Xfinity owes this man $40K!

[@Michaeleism]

Last 4 digits are never used for security questions! You are so right and they think we are stupid enough to fall for it. These banks and mobile companies are in on the scam.

[@logicalblueberry]

Horrible! If this is a known issue, why would a phone service provider agree to swap a SIM without making 100% certain that it is the account holder making the request? The phone provider and the bank made huge mistakes here. They shouldn't allow wire transfers to go through without contacting the customer and verifying their identity. I hope this poor man recovers his money and the crook makes restitution and goes to prison.

[@tashashouse]

I call bs. Bank needs to pay him back his money.

[@1INSOLENTDOBERMAN]

How the hell does some stupid company believe that someone’s identity is the last 4 digits of a credit card 💳 number?!?!? That is complete F’n Stupidity!!! That guy (victim) needs to get a damn good lawyer and file a serious lawsuit against the company that switched his cellphone 📱 to another device just because of last 4 digits on a credit card 💳. People’s credit cards 💳 get stolen all the time! This is insane!

[@MB-xe8bb]

People's credit cards get handled by hundreds of people and stores who can see the last 4 digits. Makes me wonder if the Xfinity employee was in on the fraud.

[@mildredpierce4506]

If the guy with the 35 chargers can do all the fraudulent activity he’s been involved in, he has the ability to get a real job.

[@Blessed2024.]

Well, why do you think he’s living in California ? Just look at that state government that’s how they can get away with that and not being in prison for life with 35counts.

[@ValeryDorenko]

*VAULT GUARD EXPERT* I would like to sincerely thank you from the bottom of my heart! So many from tough harsh living conditions that suffer and you helping and giving them something that they desperately need just to survive. I thank God for wonderful people like you that are making the differences that truly matter most! God bless you Love from Greenville NC

[@sidvicious332]

My bank always asks me if I'd like to sign up for online banking. I've always said no.

[@triz61moel21]

Same. I don't do online banking.

[@jimfarmer7811]

I'm always amazed at people putting bank apps and money transfer apps on their phone. The only financial transaction I do online is my broker transactions. For that I use my laptop connected to my own wifi at home. I use 2 factor ID and have the 2 factor app on my phone not my lap top.

[@CherimoyaQueen]

simple easy solution: ask them to do FaceTime with their Driver’s license + their face when someone request sim swapping.

[@Valleygirl4lifeCreations]

My drivers license was stolen and used

[@Omikoshi78]

AI can enable real time deep fake

[@logicalblueberry]

@@Omikoshi78 Scary.

[@MaxPower-11]

Umm, no. Just make it mandatory to set up an account protection PIN when setting up the wireless service.

[@Omikoshi78]

@@MaxPower-11 “I lost my pin, can I use the last 4 digit of my social?”

[@cbeautynblue19]

Bank of America doesn't care about you Mr. Chan. I am a former BA customer myself. You have to take them to court to fight for the money you are owed Sir. I hope you get that $38k back plus emotional damages.

[@bluebear57]

I liked that they didn’t give a damn. Got investigated by the news, and then all of a sudden. “ooh we take this stuff very seriously”. sure you do.

[@iluvuvibez6644]

yeah you're right, i only use their credit cards

[@Bryan-d3s]

After all these years of having BofA being reported as doing their customer wrong I can never understand why people keep doing business with Bank of America of all places!

[@ericdwhitmorec]

Unfortunately, because they are in the area, and most people don't listen

[@truthteller313]

I have ,but would never put real money in there. I also probably would have a nonattached savings account

[@KP50-oj6ce]

ergo the same as buying into HOA dictatorships...

[@Valleygirl4lifeCreations]

Why did they put e-sim in place instead of giving you the option to pick what you want??!! The phone companies need a class action for that scam being allowed

[@KagayaitaTamashi]

This isn't a 'scam', this is theft. The money was there, and then it was gone. The man did nothing wrong. His cell phone provider and Bank of America should be sued.

[@danyfields]

Sue both the bank and cellphone company and get a lawyer that will charge them for their services to you also

[@chunhaylee]

The police were literally given the thief's NAME! What more do they need?

[@windturbinesyndrome1067]

They always claim it is out of jurisdiction and the feds won't touch anything under $1 mil.

[@JimmyKirk-o6w]

It was a black man in california

[@emtrovert]

@@JimmyKirk-o6wYou think white people never steal? Weird that you felt you had to bring race into it.

[@emtrovert]

@@JimmyKirk-o6wYou think white people never steal? Weird that you felt you had to bring race into it.

[@rl4889]

Dont let it go. Get your money back by suing them.

[@CMe828]

Many red flags. Why wouldn't BoA want to protect their reputation? Ban virtual sim cards.

[@PatrickTravisKelly]

No kidding! Over a measles $38k. Makes zero sense.

[@dangfd551]

We should ban rocks because people might throw them

[@tomtom1541]

Apple is moving to virtual sim only on the new iPhone. So good luck banning them.