Samsung Washer Won't Drain - How to Fix ND, 5C, SE, SC or SUDS codes!

If you have a Samsung washing machine that won't run or spin because of a bad drainage code such as the Samsung Code ND, 5C, SE, SC, or SUDS code, I will show you quite a few ways on how to fix it in this video, including how to disassemble a Samsung washing machine to find and replace the drain pump.
Links to both pumps available on my store:
DP1: bens-appliances.com/products/...
DP2: bens-appliances.com/products/...
Video Timeline:
00:00 - Introduction
00:25 - Checking the Drain Hose and Standpipe
01:11 - Removing the Drain Pump Filter and Inspecting
02:15 - Drain Pump Replacement Quick Hack
02:58 - How to Disassemble Samsung Washer Front (start)
04:39 - Check Drain Hoses from Pump to Stand Pipe
05:08 - Physically Testing Drain Pump & Replacing Pump
06:47 - Re-Installing The Washer Door & Re-Assembling Washer
08:50 - PCB Removal & Drain Pump Tests
11:24 - Fixing SUD Code
Tools I use in all videos can be found at my Amazon Idea Page: www.amazon.com/shop/bensappli...
Did this video help you out? Send me a tip, and help me make more Appliance Repair videos for people to watch for free!
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CashApp: $BenjaminSchlichter
Affiliate Disclosure Form: bit.ly/3oXeu3B
** Links to external websites and parts may result in me receiving a commission on sales.

[@crystalflores5428]

My BF and I were able to get our washer fixed with less than $25 and 1.5 hours of time with this video! Saved us a ton of money and headaches. Thank you, thank you, thank you!

[@finaboykm]

Thank you..Thank you.. After 7+ years with my Samsung without any problems,the spin cycle was removing less and less water to the point that water was pooling at the bottom of the drum and /or the clothes had to be rung by hand- placed on the outdoor clothes line (Ca).Spent the weekend researching the big box store websites researching new washers and becoming depressed with the 2-3-4 star reviews. Being retired,the thought was planning ahead to save some funds for a new washer and or being resigned to go all out and buy a Speed Queen which would outlive me seeing that I’m 77 years old.Thought about contacting a repair man but decided to do your “ KZbin”. Opened up the lower door corner panel/had a towel-sponge-bucket ready and drained the excess water. Then I removed the filter and after 7+ years, it looked like a drain filter that was used in a dog grooming / bath salon. So much gunk/fibers/paper fragments/even a penny was removed because it as 110% clogged. Cleaned/flushed/washed the filter-reinserted it and ran a “ quick wash” cycle. Worked like a new machine/spun all the water from the clothes and your video saved me $1200 that I would have used to buy a new washer. Or the repair person would have charged me hundreds of dollars- just to clean out the water pump filter. From a 77 year old veteran- Thank you again.

[@boopernator]

I learn so much more from your videos than I do from my lead technician, and our "Tech support person" at my place of employment. As an appliance repair tech you make me want to learn more about actual diagnostics rather than being a parts replacer. Thank you.

[@bensappliancesandjunk]

I'll do more deep dives in the future when I can. I try to cover everything useful but sometimes I'd like to just cover the process of stuff if I can

[@boopernator]

@@bensappliancesandjunk Oh don't worry I also love you sense of humor and lighthearted videos too. The last one I was laughing out loud with the Limp Bizkit and Kardashian one liners.

[@nandodiver]

Followed your directions and the washer started to work again immediately. Thank you for the help!!!!

[@pgadeb]

Thank you so much! Gave me the confidence to figure out the filter issue rather than call a handyman first.

[@MakennaRoberts-ke7fw]

BLESS THIS MAN AND THIS VIDEO. This fixed my problem right up 🙌🏼

[@bensappliancesandjunk]

Glad it helped!

[@TheKg19053]

This happened to me for over a year. Kept getting suds alarm. Checked the front basket which was empty so I kept telling my wife to use less detergent 😅. Similar to your recommendation, I went underneath and disconnected the rubber hose/funnel right before it goes to the debris basket and pulled out a coin and two toddler socks which essentially blocked all drain flow. I've had to do the same for mostly socks and kids trinkets. Bad design by Samsung to not make the debris basket larger in diameter. As a consequence of the blockage, I had a moldy boot seal which I replaced last week. Just be careful if you're taking the front panel off (the one with touch buttons) so you don't break the tabs. This video was too late for me but overall a good rundown of what I previously did!

[@jackelboo5413]

Well done... great video !!!!!! simple and to the point... Keep these coming.

[@toddt6730]

Good tip about the fabric softener to get rid of the suds, we would do that at apartment buildings all the time

[@claytonnlambert]

Was able to order a $20 replacement pump and get this fixed in less that 2 hours. Many thanks for this video, I was quoted $120 just for a service call and another $250 for a pump replacement. For anyone else’s reference my pump was rotating freely with only or two bumps like he described, if it’s working properly each turn of the prop should kick over the magnet.

[@labla8940]

Thank you. You have a knack for explaining and great video and production work

[@paulbrown4539]

Ben Thanks for the awesome content 😁

[@waldnernick1]

thanks for the video. I'll show my appreciation by buying thru your links.

[@user-ql3wk6wl1q]

Just had the washing machine in bits and turns out there was a blockage at the pump end of the waste pipe. Checked the pump was all good thanks to your vid, helped a lot! Thanks

[@keyabrown728]

Thank you so much! I followed the directions from option 1, and it worked.

[@CaptainAmericaYoutube]

Thank you as a small ball of hair had somehow gotten passed the filter and was jamming the spinner on the drain pump motor. I was also able to get the metal ring on by having a needle nose on one end of the spring (there was an eye), worked on what I could by hand, and then used a flat-head screwdriver and got it on with very little issue (I couldn't find my zip ties). Thank you again!

[@Danielle-jg4qn]

Thanks for your very thorough and well explained video. You allowed me to fix the issue myself and save money. Thanks so much! ❤

[@newerahopefamily3837]

This was perfect! Helped me clear my washer. Thank you.

[@NickyThanksYou]

THANK YOU SOOOOO MUCH FOR MAKING THIS

[@CompetentSalesUSA]

Thank you! Thank you for the great red cap!

[@dankelley9361]

Great video Ben for us DYI’ers. I have many Samsung devices in my home, Fridge, Oven/Microwave combo & also Samsung washer & dryer. Is there a way I can get wiring diagrams or schematics to help me troubleshoot common problems? Thanks!

[@cdrabun89]

You just probably saved me a massive unnecessary expense. Thank you so much. My wife bought some of these silicone discs that are suppose to catch pet hair in the wall and one got sucked into the drain. It came out when I pulled the filter🤢

[@chrisdidato384]

Thanks for this Video. Helped me figure out what was needed for the repair. The part I needed was the drain pump DC31-00178A or PX3516-01. Local shop had the part. One suggested video would be troubleshooting and parts testing. Not sure if you have one if so may want to link it to this video.

[@basicallypam]

Thank you! This saved us this evening. We went for the 2nd option and found a sock!

[@bensappliancesandjunk]

Nice!

[@keishab6699]

DIY here thanks for the video saved me some $$

[@adamputz5525]

new to the channel. great tips Ben.

[@FREEDOMSYNDICATEOFFICIAL]

You are the man brother!!! 🤘😎 My drain filter was the issue!! Thank you so much!

[@bensappliancesandjunk]

Nice!

[@claudedupuis9788]

HI--i live in Ontario, Canada. In your recent posting, you recommended the GE JB 655SK glass top stove..I cannot find that model on line. Do you have an alternative model number that can be purchased in Canada

[@lkjnkj5769]

you saved me $280, THANKS!!

[@eyayouestifanos9746]

i apperciate a lot .very help full

[@joshuacruz85]

THANKS MY GUY! JUST BROUGHT MY SAMSUNG WASHER / DRYER ABOUT A YEAR AGO.. WATER WASN'T DRAINING.. HAD THE "SC" ERROR ON MINE.. DRAINED THE HOSE AND THEN CLEANED THE FILTER... BRAND NEW AGAIN!!!! YOUR THE BEST!

[@MrEddy85]

1) How long did it take to fully drain the hose or the water? 2) did the filter come out easily? ( it spins )

[@BenFlankem]

I'd love to see you do a video about what to look for when you buy a used appliance. Questions you should ask, what to look for, etc.

[@bensappliancesandjunk]

I do plan on that 100%

[@ceciliag4219]

My kenmore front end loader needed that big rubber gasket replaced, had a piece missing right where the water lands , works fine but now you sorta have to slam the door shut when you close it.

[@christophero1969]

Thanks!

[@marissadee875]

This was so helpful! After cleaning the washer front filter, I realized the drain hose was waaaayyyyy too long. I trimmed it to a more reasonable length and washer is working perfect again ❤🙌🏾

[@Anubalfer]

Do you know a way to force the drain pump on to see if it is functioning while it is in the housing. I suspect that the circulator is not operating properly. The best I could come up with right now is long pressing spin in whatever cycle one uses. I was able to see the pump impeller come on, but I couldn't see the circulator impeller turn on before water started rushing out. The pump impeller didn't sound too smooth either, but that may just be a symptom of running dry.

[@kowhaiyeo2537]

Hi Ben, my Samsung washing machine is able to wash and spin. When it comes to the rinsing cycle, I can hear the motor humming, but it just does not drain. I managed to carry out a manual draining by activating the draining discharge valve. Can it be caused by a faulty water level pressure sensor. Thank you.

[@zodiacfml]

thanks!!

[@robarksey2070]

Plan B...for now- remove filter, position washer infront of sump pit. Thank you for the vid, very informative, easy to follow instructions.

[@hendon222]

Thank you. I've swapped my circ pump and drain pump over and it still won't drain. When I've selected drain function both impellers run. Do you think they're just too worn out to function fully? Thank you

[@wbfjkerr]

What do you call the black hose that was attached to the front-top of the pump? I need to replace one of these, and I cant find the part name or part number anywhere.

[@seanmcnaughton9195]

Saved me as well, mine ate a sock, thank you so much

[@Brunoferreira-lk3ly]

greetings Brazil....🇧🇷🙋‍♂️😁👍

[@joannafreiberger]

I have a top load whirlpool calypso washer that keeps reading out LD and SL (long drain clog and suds lock) Where do I check on it for clogs ?

[@robvolpi3247]

Question, Maytag model mvwb766fw1 washer. 5yr warranty. Something with the high speed spin cycle is not working correctly (clunking noises). My question is ….. is this part of Drive Motor? Because it is a charge to me if it is some other part. The customer service at Maytag wanted to sell an extended service plan if the service call was not under their service plan. I’m pretty much lost as this point. Thanks Ben

[@bensappliancesandjunk]

Clunking? Probably not involved with motor. Yous want to check underneath and see if theres anything obstructing the system

[@nomebear]

Lately, we've had a number of failures with newer appliances and replaced three of these Chinese manufactured pump motors. I replaced with larger motors, but these are problems I never had with older, U.S. domestic manufactured appliances. I see huge problems looming on the horizon for appliance owners in the U.S. Replacement parts will be hard to come by or unavailable. I experienced the sourcing problem most recently with sourcing a hinge for a 3 year old Samsung refrigerator. It ended up being a JB Weld repair.

[@victorquesada7530]

Thanks for this video, I have owned a similar machine for a long time and never really got around to using that hose. Not sure how I missed it so badly for so long, but I'll definitely be cleaning out the drain filter more often

[@designstudio8013]

What do you think is the best window a.c.? Frigidaire?

[@johnmatuszak8447]

My question is not Samsung related but lg related instead. I have a one month old WM4000HBA front loader. I’ve noticed suds coming out the back of the washer from the air vent. It happened 3 times on a brand new machine. I’ve done research and it said I’m using to much detergent. I only put in 1 maybe 2 tablespoons. If I use pods it works fine. Contacted lg customer service and they told me I had residual soap built up in the machine, of which I ran the tub clean cycle and it still did it twice. They said to run the tub clean cycle 3 times back to back with an afresh tablet each time. Did that today and hope it works. My question is have you ever heard of this situation of leaking suds, and are they telling me the correct thing to do or could something else be wrong? Thanks!

[@kathyressler4764]

Is this the same for top load machines? Along with this question is there a drain filter we should be cleaning out every year?

[@bensappliancesandjunk]

Generally yes but no filter clean out

[@paulbystrowski4158]

A little confused in this video. You said that if the motor has resistance and segments 3 or 4 times it’s ok. But you replaced the motor anyway. I think that’s my problem too but no error codes on mine.

[@luxh]

Thanks for this video, for me it was a coin obstructing the drain hose.

[@lstreetdesign2845]

How do I know if I need a DP1 or DP2 motor?

[@northshore8415]

Will you please do a video on recommended dishwashers? Thank you.

[@bensappliancesandjunk]

100% its on the schedule. Next up are washers/dryers, then DWs will be next

[@cpl-bloggins6699]

Hello I have a front load washing machine I have drained it and everything still getting SC code but when I look down filter hole I can see what appears to be a lose O ring thoughts??

[@brynda2150]

Help! How do I get in touch with you?

[@hogiela]

When replacing the drain pump, how do we know which cable plugs into which terminal?

[@warrensteel9954]

It's alternating current, so it doesn't matter.

[@rebeccafarmer4074]

Is this located in the rear of the unit??

[@quadsnipershotp1lvl4]

I think I will stick to the first option vs removing everything. I am used to big woman on top of me so I think I can manage

[@sandasturner9529]

Fellow cultured person spotted

[@ashutoshbanerjee909]

Very useful.Thanks to you all.

[@Ffloreselectric.LBC.]

Lmao !

[@twisterli9177]

Can't we just put the machine on its side and access from the bottom?

[@fortrep1]

😂😂😂😂😂😂😂😂

[@amatfirdaus2114]

I have tested the drain pumps directly using direct power from power socket and it work, but when auto mode it won't drain. The filter and pipung has been clean and found no clogged. Still can't find the root cause

[@Jjnicklejack]

Someone in my house had the bright idea of putting the dryer on top of the washer

[@andyb4236]

My motor had magnetic resistance like in the video, but when I applied 120 to it, it would not work.

[@Eagle-nq2mv]

Hi Ben, we bought a matching Samsung range convection oven and fridge. The fridge never lasted a year. It fried itself and took us another year to get a refund. The black paint on our range started peeling off the front after a year. People stay away from expensive Samsung junk.

[@MrRoyPacheco]

Removed my pumo and find bits of white plastic blocking the pump. Mystyfied where this white plastic coming from?

[@georgen3425]

Ben, can you show us how to touchup and repaint used appliances?

[@bensappliancesandjunk]

Yes, absolutely. I was in the process of making that video last year, but ended up getting side-tracked. Will 100% re-do it not that I have a way better studio area to do it

[@georgen3425]

@@bensappliancesandjunk Thank you!

[@ellebee8476]

Haught DAYUMM @Ben!!! Willyuh merry ME?!?! I DONE DID IT!!! Fixed my own samsung without calling the plumber out here in California!!! Y'all don't understand the blessings in this! I love Ben! I will FIGHT YOU for Ben!!! 🎉❤😂😂😂

[@bensappliancesandjunk]

Nice!

[@TheTarrMan]

Stupid question but why can't you just tip it on the side or upside down to remove the pump? I know sometimes you don't always have the room but. . . . Lay down some and carefully tip it over. Are they really that fragile?

[@bensappliancesandjunk]

...I did show this in the video...

[@nomebear]

This pump can be found in Whirlpool front loaders. I could only get to it by removing the back and what seemed like thirty screws. Laying on my belly I could remove it. If there was a workaround with the Whirlpool, I missed it.

[@NusratJahan-nm7sm]

My filter is stuck and isn’t removing from the washing machine! Is this a problem?

[@juancarloslopezpadilla143]

Thank you for your help.. I'd followed second option drained the water from the hose and removed the filter (was nasty full of lent pennies small nails paper clippers 📎 and hair clippers😬) works perfectly.

[@rulagunz3240]

Replaced my drain pump, i can hear it running during the drain cycle but I’m still getting ND?

[@bensappliancesandjunk]

Check the other mentioned things as well such as hose and obstructions

[@mab1120]

I have an LG washer and I can’t tell you how many drain pumps I’ve replaced. I can now do it like a NASCAR crew doing a tire change.

[@sanonjames2512]

👌🏾

[@timothywhite290]

Can the drain pipe being too deep into the standpipe cause the washer to not drain?

[@bensappliancesandjunk]

It can, yes. Usually most mfg's suggest 2-4"

[@sunriseboy4837]

Hi Ben that black hose on mine is blocked. I tried blowing in it, but I can't get it to clear.

[@bensappliancesandjunk]

May have to hit it w/ a snake potentially

[@sunriseboy4837]

@@bensappliancesandjunk Fixed it. It had been pushed back so far it had kinked. So all good on that score. But I've found that the hole in the seal that is just inside the door at the bottom has blocked and I don't know how to get that clear.

[@wowyummyyy]

LIKE👍👍👍 👍👍👍 🤩🤩🤩 🤩🤩 😇😇😇

[@ernestperez1294]

Replaced drain pump and still keep getting sud error message

[@user-rr3wh6zg4l]

Toploaload Wasing Misson invater drain proplem

[@ascendingdeity]

my samsung washer has a stench. is it not draining properly?

[@bensappliancesandjunk]

I'd clean it out with affresh / wash bomb / citric acid. Usually that can help with the odors.

[@ascendingdeity]

i actually watched this video and i’m going to have to clean the filter out. we have a dog with long hair. i wash with scent free detergent and have been adding vinegar lately to an extra rinse cycle in hopes it was just the clothes. but after watching this video, it’s probably the filter. thank you for this trick and thank you for the quick reply. thank you thank you thank you

[@ascendingdeity]

as a housekeeper i really appreciate this channel. i am already subscribed. keep doing your thing, Ben and thank you.

[@xcheshirecat]

My machine was having the error, we drained, disconnected it for an hour so id get back my clothes, and it worked again Now today same problem. It drains well in the drain emergency pipe. What could be the issue

[@johncasor9698]

at 10:08 you say you will be able to send me a wiring schematic for a low monthly fee ??? when will you have a membership on line ??? can we just pay ahead for one year??? and will it be a discount for one year vs one month at a time??? and how much for 2 years ???

[@bensappliancesandjunk]

I'm working on that, will have a video on it soon. Trying to add a lot more features before its out. I think it charges monthly regardless via YT but we will see if we can add a yearly option.

[@user-rr3wh6zg4l]

How to repaoreng

[@michiganguy6435]

I've got a similar problem. When my washer finishes a wash cycle and the water begins to drain, the discharge pipe fills all the way up to the top and sits there until the washer is about to go in to the spin cycle and then the water immediately drains out so it doesn't seem to be a problem with the drain. This is a problem because the water gets all the way to the top of the drain pipe and overflows so that enough water to make a mess spills out on to the floor. I did a temporary workaround by putting in a pvc drain basin so that the excess water spills out in to it but I don't know what to do beyond that.

[@Spoofaged]

What if it's actually draining but thinking it isn't?

[@U_ever]

"LIKE" button has been torqued to the manufacturer's recommended specification. "CLICK". God forbid you should be running around with a loose "LIKE" button !

[@HooHem]

my Samsung washing machine won't drain, but it didn't give me any error code, I can hear the motor of the drain pump working but the water won't get down, I tried to empty it using the emergency tube but it didn't work, any idea what happened to her?

[@DogsDoDance]

Did you figure out what it was? I'm having the same issue

[@HooHem]

​@@DogsDoDanceThe housing of the drain pump was clogged, it was the tube between the drain pump and the drum

[@anthphoto]

Got it thanks......buy a new one.

[@Danielle-jg4qn]

I fixed mine using his advice…..

[@martyb7554]

Does "Amana" still exist

[@bensappliancesandjunk]

Whirlpool product, cheapest end of their products, but generally decent.

[@larrybillings3207]

Why did you not just tip the washer on the side to do the pump???? There is enough access through the bottom, you don't need to take the whole front apart

[@jeremyhusack6317]

That was the recirculating pump

[@Anonymous-zi5wr]

Ben, why do you dislike Samsung so much?

[@bensappliancesandjunk]

They aren't very reliable relative to other brands

[@szfehler]

I have a Samsung gas range, i have had to replace the heating element three times in five years.

[@andrechandler7276]

Jesus Samsung what a pain in the ass Basically have to take the whole machine apart. And this is a stackable so what if you have a dryer on top Smh. Unbelievable!!

[@michaelschoel8852]

I don't understand why you took the whole front of the washer apart to get to the pump which is in the back.

[@Danielle-jg4qn]

Because there is a filter on the front that can get clogged up causing it not to drain. I had to figure this out.

[@jeremyhusack6317]

That wasn’t the drain pump you changed

[@TaylorCosta131]

Seriously? Maybe that's why mine isn't fixed because I'm changing the wrong pump? How do you tell the difference?

[@RandyOnTheRadio]

Best way to fix a Samsung ANYTHING. Buy another brand, and NEVER buy a Samsung.

[@619denz]

So does this unit also have the same issue of weak spider arm?

[@codegeassfan4life28]

Look out for busted counter weights/front tub on this model

[@MrDdgiustina]

Thanks!